Digital Guider

BACKGROUND

Please describe your company and position.

I am the Owner of Curl and Pearl Dog Grooming

Describe what your company does in a single sentence.

We offer Dog Grooming Services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Guider to accomplish?

• Generate more traffic on the website.

SOLUTION

How did you find Digital Guider?

Online Search

Why did you select Digital Guider over others?

• High ratings
• Pricing fit our budget

How many teammates from Digital Guider were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They have been outstanding with the work and deliver best results. The deliverables are as below. Keyword report and social media post, content, and google by business report.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Good amount of traffic on the website. The good reach of social media post and good key word ranking.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the delivery and execution is on time. Timely response to emails.

What was your primary form of communication with Digital Guider?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciate their transparency and honesty.

Are there any areas for improvement or something Digital Guider could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and your position there.

Selling Outdoor Low Voltage Lighting

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Guider?

SEO and Social Media Marketing

What were your goals for this project?

to increase online and social media presence organically

SOLUTION

How did you select Digital Guider?

they emailed us with promises of good, quality work, but that is not what we received

Describe the scope of their work in detail.

to do SEO work and Social media marketing for our company

What was the team composition?

work with a person on their team

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Terrible experience working with them. We had multiple issues when their keyword reports don't match up to actual results. They tried to show the keywords were improving and once i actually decided to check them they were way off from their numbers in their reports. I also did the social media package with them in which they constantly showed me very cheap designs which they used cheap, boring templates and just posted my photo from my website onto the template which I could've done myself. Asked them to change it and they couldn't come up with an original design and never ended up posting anything on any of the social medias as promised. When I asked for a refund for the social media portion they denied me a refund and said nothing is refundable. Terrible experience working with this company and you can find much cheaper alternative on Fiverr with much higher quality work.

How effective was the workflow between your team and theirs?

terrible and unsatisfactory

What did you find most impressive about this company?

Nothing

Are there any areas for improvement?

Everything