Cynoteck Technology Solutions Pvt. Ltd.

BACKGROUND

Please describe your company and position.

I am the President of Phoenix Brands

Describe what your company does in a single sentence.

We are a cannabis manufacturer in California.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cynoteck Technology Solutions Pvt. Ltd. to accomplish?

• Integrate Leaflink with Business Central

SOLUTION

How did you find Cynoteck Technology Solutions Pvt. Ltd.?

Online Search

Why did you select Cynoteck Technology Solutions Pvt. Ltd. over others?

High ratings

How many teammates from Cynoteck Technology Solutions Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Integrate Leaflink sales orders and payment data with Business Central

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Data seamlessly sent to ERP

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had on-time delivery, often beating deadlines and expectations.

What was your primary form of communication with Cynoteck Technology Solutions Pvt. Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

Intimate knowledge of the Business Central and Leaflink

Are there any areas for improvement or something Cynoteck Technology Solutions Pvt. Ltd. could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Healthcare company; investor

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd., and what were your goals?

The healthcare company engaged Cynoteck to design a SalesForce application to manage the processing of certain types of patient bills through a government submission process with various complicated steps, business logic, required automation etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

The Cynoteck team came highly recommended as SalesForce experts that were able to develop quickly, help advise on requirements/design and be overall business partners

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Understand government requirements; Design end-to-end process flow; develop UI/UX experience; build the software; test the software; train the team to use the software; modify as needed. Built on Salesforce.

How many people from the vendor's team worked with you, and what were their positions?

No comment

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

No comment (see below for detail)

Describe their project management style, including communication tools and timeliness.

Able to manage the project with a streamlined team size made communications easier; strong communication capability; good engagement from leadership

What did you find most impressive or unique about this company?

Overall they did really great work on a tight timeline. Outperformed my expecations. Great engagement from the Cynoteck leadership team. Flexible and understanding of changing requirements given our fluid process. They were true thought partners on product, design, and process flow beyond just technical solutions. Ultimately really cared about succeeding. Generally hit timelines despite fluid process.

Are there any areas for improvement or something they could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

We manage Sports Facilities, and I am the CFO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd., and what were your goals?

Conversion and Implementation of MS 365 Business Central for Corporate and Client Facilities

SOLUTION

How did you select this firm and what were the deciding factors?

Recommendation from another IT provider

Describe the engagement and overall scope of work in detail, including the stages of the partnership and any software or documents used.

Initial setup and historical data conversion, implementation, training and report creation

Describe their billing or cost structure.

Fixed fee.

How many resources from the firm's team worked with you, and what were their positions?

4-5

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

Cynotech provide an implementation process with timelines and responsibilities. With milestones along the process. The achievement of the milestones also created billable events.

Describe their project management style, including communication tools and timeliness.

They understood our resource constraints and provided us with flexibility in the process.

What did you find most impressive or unique about this company?

The patience they exhibited with us.

Are there any areas for improvement or something they could have done differently?

It would have been nice had they had a separate and dedicated training team in the U.S.

BACKGROUND

Please describe your company and your position there.

I am an AVP in an IT services organization

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd., and what were your goals?

We hired Cynotek for some urgent help in PHP and React based web projects. The goal was to augment out in-house technical team and deliver the engagements in timely manner

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Cynotek via an internal referral and were amazed by their agility and transparency both.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Web portal development using React and PHP. Integration with multiple third-party APIs.

How many people from the vendor's team worked with you, and what were their positions?

5-member team.

• 1 Technical Lead
• 1 Senior Web Engineer
• 2 Junior Web Engineers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team was able to deliver the project within 6 months of the planned duration. The Sprint completion ratio was more than 95%

Describe their project management style, including communication tools and timeliness.

Agile, 2 weeks sprint. Jira for sprint tracking, confluence for documentation. Slack and Zoom for communication

What did you find most impressive or unique about this company?

Direct connects to the team, members take overall responsibility and are very proactive in their communication

Are there any areas for improvement or something they could have done differently?

I would say that they must add some niche skills like DevOps and blockchain

BACKGROUND

Please describe your company and your position there.

I was the Finance Accountant reporting to CFO. The company was already engaged with Cynoteck for various projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd., and what were your goals?

The company needed support for D365 Business Central. The TB was automated to load into Blackline this was done by Cynoteck. We then needed some changes made to daily uploads. Goal was to have accurate and timely TB available for review.

SOLUTION

How did you select this vendor and what were the deciding factors?

The vendor was selected by CFO before I joined. I couldn't be more pleased with their dedication and support.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We would have calls to verify our requests and this was always followed up by emails to ensure all were on the same page in terms of our needs.

How many people from the vendor's team worked with you, and what were their positions?

We worked mainly with Abhishek but also on calls were Manjul/Anil and account/team leaders. (sorry i don't have the names to hand).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This resulted in reviewing our TB and accounts earlier and this meant we could spot any mistakes in the numbers before it was too late.

Describe their project management style, including communication tools and timeliness.

Cynoteck communicated via emails/teams meetings. If anything was vague they would always confirm first. This was always in a timely manner.

What did you find most impressive or unique about this company?

I found Abhishek and his team always understood our requests even if they didn't have the answer to hand, he would test/research and then advise us accordingly.

Are there any areas for improvement or something they could have done differently?

The only point to do something differently is, as a first meeting I would like to see who I am talking too, so camera on would be nice, just to break the ice. But all in all, a fantastic person to work with.

BACKGROUND

Please describe your company and your position there.

Company = 77DIAMONDS Position = Project Accountant / Accountant Assistant

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

For the creation of 88B in D365 and the cash automation

SOLUTION

How did you select this vendor and what were the deciding factors?

It is the management that selected this vendor. I do not know about the deciding factors.

Describe the project in detail and walk through the stages of the project.

For 88B, they sent different files word format and excel format for us to complete. We went back and forth to do some changes and then after when the files were ready we sent them for Cynoteck to create 88B in D365.

How many resources from the vendor's team worked with you, and what were their positions?

1 ressource for 88B creation and 1 ressource for the cash automation

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

88B has been created in D365. We can now test it to check if it is working.

How effective was the workflow between your team and theirs?

Very effective and fluid.

What did you find most impressive or unique about this company?

They work rapidly and they sometimes are the ones to chase us.

Are there any areas for improvement or something they could have done differently?

Nope. It was all good.

BACKGROUND

Please describe your company and your position there.

I am the chief operating officer of Hallman Industries LLC

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd., and what were your goals?

We had an issue with data entry as we were documenting everything manually, this took much needed time away from my employees. As a result we hired Cynoteck Technology Solutions Pvt. Ltd to develop custom features within Dynamics 365, they not only did everything we needed but then also took the time to train and answer any questions that we had. One of our biggest goals was to have a system that could grow with this company and thanks to Cynoteck Technology Solutions Pvt. Ltd, we do.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have worked with Cynoteck Technology Solutions Pvt. Ltd before, and they have proved that there is no better company. The level of professionalism and support is unbeatable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They helped us put all historical data into Dynamics, created a custom search, a custom barcode label, a customer sales order report and have continued to daily answer all questions we have. They created a sandbox environment first to where we could test things out, change some things and then when it was all perfect they were able to push it all live.

How many people from the vendor's team worked with you, and what were their positions?

We had a very big amazing team who we worked with, we were never let down.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are actively working in Dynamics now. Our project was completed on time, and we were never pushed back. Our company is able to do so much more thanks to Cynoteck

Describe their project management style, including communication tools and timeliness.

The project management was by far the best I have ever seen. Communication was great, the team was highly motivated and willing to work with exactly what we wanted in terms of customizations.

What did you find most impressive or unique about this company?

We had direct access to the whole team. It was very easy to discuss ideas, get feedback from multiple people with the team and work to move forward.

Are there any areas for improvement or something they could have done differently?

None. I am still working with this company and would recommend them over any other.

BACKGROUND

Please describe your company and your position there.

I oversee and manage technology businesses as well as the maintenance & updating of them. I also aid in the planning.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

I have worked with Cynoteck on 4 different projects over the past 4 years. After our first project, Cynoteck made the process so smooth & produced such an outstanding product that I continued to work with them on the subsequent 3 different projects. On all projects I approached Cynoteck with a vision in which they helped me with brainstorming, designing and programming until completion. They are very professional and assured I was completely satisfied through the whole process.

What were your goals for this project?

On all projects the requirements consisted of designing and programming the product to completion. These projects consisted of website development as well as phone app development for both the Apple and Google play store.

SOLUTION

How did you select this vendor?

They were recommended to me for the first project. After that enjoyable process I continued working with them for any future projects.

Describe the project and the services they provided in detail.

Cynoteck designed both the graphic user interface as well as the backend development. This development has consisted of website programming & phone application development.

What was the team composition?

The team had a project manager who maintained constant communication with me to see that I was satisfied with the progress. The team had a backend developer for each iOS/swift development and android development as well as GUI programmers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The product completed by Cynoteck was exactly to the specifications that my business desired. It has improved my customer and client experience greatly.

How was project management arranged and how effective was it?

Project management was impressive with a single contact person who routinely checked that I was satisfied with the progress. Any questions or queries I brought up were always addressed and tended to in a timely manner. Many times the queries were adjusted before the next work day. Very fast and prompt with service.

What did you find most impressive about this company?

I found most impressive with this company is the professional manner in which all members handled themselves. Always appreciative of my feedback and available for any questions I had.

Are there any areas for improvement?

I found no areas of weakness or that could use improvement.