Cynoteck Technology Solutions Pvt. Ltd.

BACKGROUND

Please describe your company and position.

I am the Director

Describe what your company does in a single sentence.

We are engaged into providing online classes to tax professional in and outside India

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cynoteck Technology Solutions Pvt. Ltd. to accomplish?

• Website that is SEO optimised
• Website speed
• Customer friendly user interface

SOLUTION

How did you find Cynoteck Technology Solutions Pvt. Ltd.?

Referral

Why did you select Cynoteck Technology Solutions Pvt. Ltd. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Cynoteck Technology Solutions Pvt. Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had used multiple service providers earlier to develop a platform, which is SEO optimised, enables traffic generation and provides a customer friendly User Interface. However, despite using some of the best names in industry, we noticed that the work was done from a revenue realisation perspective, than being customer focussed. Its with this problem we went to Cynoteck, to improve the existing website, add new features and make it more user friendly

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to get a UI that increased conversion, our ability to add new features was improved , and our traffic increased after the website work was completed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mr. Anshul was assigned as Project Manager and there was a regular update call with the Senior team on the project. They were able to meet our needs described in earlier part of this review

What was your primary form of communication with Cynoteck Technology Solutions Pvt. Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with their humility, willingness to work, and customer-focused approach.

Are there any areas for improvement or something Cynoteck Technology Solutions Pvt. Ltd. could have done differently?

Not for our area of work

BACKGROUND

Please describe your company and your position there.

I'm the owner of the Cafe for which Cynoteck has developed the website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd., and what were your goals?

Running a Café has been an absolute delight. However, a business requires a lot more than just passion to prosper. We chose Cynoteck to build a top-notch website for our café, “Café by Mistakes”, that rightly described our vision and the idea behind it. We understand that promoting your business on the internet, in this era of digitalization, is imperative. To sustain itself, a business must have a digital presence. We were looking for a team that could design a beautiful website for us to promote our business on the internet and Cynoteck delivered us the solution within the proposed timeline.

We were planning to create a website for our Café, to promote our business online. We wanted a website that could display our menu and our contact information for our customers' convenience. We needed a website that should also feature a testimonial section to build credibility of our work. Additionally, we wanted the website not just to promote our business but also our ideologies with it.

SOLUTION

How did you select this vendor and what were the deciding factors?

Found Cynoteck Technology Solutions through Google search results. The testimonials and the service details on the Cynoteck website were very compelling.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Cynoteck web-designing experts suggested designing a website that rightly displayed our menu, services, location, and testimonials of our valuable customers. We were looking for a website that was attractive in design and displayed all the pertinent information about our business, such as location, menu, contact information, and more.

How many people from the vendor's team worked with you, and what were their positions?

The team was composed of 4 members. One project manager and 3 web developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As our website went live, Café By Mistakes online presence increased exponentially. Our idea to mention our menu on the website worked like a gem. Several queries from potential customers are being made as they visit our website. Customers are reaching out to us via contact forms that the Cynoteck team has included on the website. The website has helped us promote our business on online platforms significantly, resulting in more people visiting the Café.

Describe their project management style, including communication tools and timeliness.

The workflow was smooth and quite professional. We were getting regular updates about our project and the Cynoteck team was always vigilant in addressing our queries regarding the project.

What did you find most impressive or unique about this company?

Working with the Cynoteck team has been a delightful experience. The team was extremely amiable and supportive. Out of many things, the one thing that specifically impressed me the most was their level of conviction to deliver an optimum solution. The Cynoteck team brainstormed and produced different ideas for the website. The team was dedicated to providing best-in-class services to me and my team.

Are there any areas for improvement or something they could have done differently?

As the project was completed within the deadline and an excellent solution was delivered to us, we cannot particularly think of any areas of improvement. However, for future projects, we will certainly keep an eye on any areas for improvement.

BACKGROUND

Please describe your company and your position there.

I am a Director of a software development company in Australia

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd., and what were your goals?

We needed skilled development resources, the goal being that by increasing our capacity we will be able to grow our business.

SOLUTION

How did you select this vendor and what were the deciding factors?

One of the Director's of our company had used CynoTeck previously, we spoke to them about our current goals, their capacity, capability and rates, all of which were complimentary to our goals.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The work CynoTeck is doing for our company is ad hoc / on demand work packages. Technology includes .Net and Power Platform predominantly.

How many people from the vendor's team worked with you, and what were their positions?

We have a Project Manager and 2 developers primarily, occasionally an extra developer as skills / capacity requirements demand

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The quality and timeliness of the work packages has been excellent

Describe their project management style, including communication tools and timeliness.

We are using DevOps for the development management and have regular management catchup.

What did you find most impressive or unique about this company?

Their willingness to work with us to fulfill our needs without too many constraints.

Are there any areas for improvement or something they could have done differently?

We're very happy with the results so far.

BACKGROUND

Please describe your company and your position there.

I am a Director at St. Nursery School - a preparatory school in Dehradun. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

As the lockdown was announced in India due to COVID-19, we contacted Cynoteck looking for a solution that will help us conduct all our classes online and manage the entire course curriculum online for our students.

Additionally, we also needed a solution for email and document management, and it would be great if all systems worked well together. Cynoteck suggested that we go with Office 365 and Teams as they were trusted solutions from Microsoft and would integrate well.

What were your goals for this project?

As a result of the lockdown, all schools were closed, and people’s movement was restricted. We were not sure till when these restrictions would be in place.

We wanted a solution that would firstly allow us to conduct our classes seamlessly online as well as manage our student’s entire course curriculum online and secondly, a solution for email and document management.

SOLUTION

How did you select Cynoteck Technology Solutions Pvt. Ltd.?

I have known the CEO of Cynoteck for many years.

Describe the project in detail.

Cynoteck team suggested that we should go with Microsoft Teams for Online Classes and Student Curriculum Management and Microsoft Office 365 for Email and Document Management.

The team took care of all aspects of the project, like the implementation, configuration, customizations, testing, and deployment of the solutions. They even trained our staff on how to use the solutions efficiently.

What was the team composition?

The team composed of 2 employees from Cynoteck who took care of the entire project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As the lockdown lasted for a few months, Teams and Office 365 have proven to be life savers for us. We were able to conduct all our classes online, manage our student’s course curriculum, have an email tool that can be accessed on-the-go and manage documents efficiently.

All our students, teachers and other staff were able to use these solutions from the comfort of their home. The entire system works seamlessly and so perfectly well that we cannot think of work without these solutions.

The fact that the Cynoteck team were so brilliant in their approach towards the project and communication with us, helped speed up the project delivery at such a critical time and there were no hiccups or roadblocks.

How effective was the workflow between your team and theirs?

Since this was a small project, not much project management was required. But the Cynoteck team worked like professionals and it was evident from their approach that they are experts at this work and have been doing this for years.

What did you find most impressive about this company?

As I have mentioned in the previous questions, they work like a team of experts who know their job well. I was impressed by every aspect of their team and approach towards the project, be it, their clear thought process, project planning, project delivery, training our staff, etc.

Are there any areas for improvement?

I cannot think of any areas of improvement. Also, because this was a small project. When we engage with Cynoteck for future, possibly larger projects, we will surely try to identify if there are any areas for improvement for them.

BACKGROUND

Please describe your company and your position there.

I am the CMO of Art Frankly, a global art community to post art jobs, find spaces and discover opportunities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd., and what were your goals?

We hired Cynoteck to update and maintain Art Frankly's existing site.

SOLUTION

How did you select Cynoteck Technology Solutions Pvt. Ltd. and what were the deciding factors?

We selected Cynoteck because of their reputation and through a referral. They also quoted quick deadlines and very fair pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They expanded our services on an angular based application and help maintain the site. They worked in weekly sprints with a scheduled weekly update call. They communicated throughout the process to ensure we got the product we wanted.

How many people from the vendor's team worked with you, and what were their positions?

There were 3 people in the core team, including 2 senior backend developers and 1 senior front end developer. At times the team was expanded quickly and easily for specific projects.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Cynoteck always meets its deadlines allowing us to plan our releases and marketing efforts accordingly. Our user base continues to grow and enjoy our services because of the hard work Cynoteck delivers.

Describe their project management style, including communication tools and timelines.

The project management is great. They communicate regularly and are very open about their process. They always meet their deadlines and we have had the same core team through all our years of working together. We communicate through: Trello, Video Chat, Github, and Chat.

What did you find most impressive or unique about this company?

We had access to the whole team which allowed us to communicate ideas and not have anything lost. In addition Udit the CEO is extremely hands on and ensures everything runs smoothly.

Are there any areas for improvement or something they could have done differently?

We have really had a positive experience and continue to use them today!

BACKGROUND

Please describe your company and your position there.

I'm the owner of a contract manufacturing and product sourcing company based in the Chicagoland area.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

As our business grows, we realized that Quickbooks could no longer keep up with our accounting needs. We hired Cynoteck to migrate all the data from Quickbooks to Dynamics Business Central and to implement a smooth transition.

What were your goals for this project?

Our goal for this project is to implement a system (Dynamics Business Central) to meet our growing business needs.

SOLUTION

How did you select this vendor?

We searched online and identified a couple of companies for this project. Experience, service and cost were the deciding factors that led us to select Cynoteck.

Describe the project in detail.

Once we selected this vendor, we had a meeting to go over each parties' responsibilities and set timelines. Cynoteck's team worked with our controller to get all the necessary information and data in order to complete the migration and start the implementation.

What was the team composition?

4 people (business development, project leader and two project support staff) from Cynoteck attended our first video conferences. Once the project was assigned to the project team, the project leader became our point of contact. Throughout the entire process, the business development manager was copied on all correspondences and checked in with us periodically to ensure all our needs were met.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 90 days, Cynoteck migrated all our data from Quickbooks from Dynamics Business Central and also successfully implemented Dynamics Business Central.

How effective was the workflow between your team and theirs?

The project manager that was assigned to our project was extremely responsive and attentive to all of our requests. We had weekly video calls and frequent email exchanges. They even provided recordings of video training sessions and step-by-step user manual for us.

What did you find most impressive about this company?

I found the team to be knowledgeable and professional and will consider them for future IT related projects.

Are there any areas for improvement?

Overall, I'm very happy with the services Cynoteck has provided to us.

BACKGROUND

Please describe your company and your position there.

I am the corporate accountant for a CPA and Management Consulting firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd., and what were your goals?

The old general ledger could not support the growth that the firm has experienced. A new system had to be able to accommodate growth for the next several years. Cynoteck implemented the new GL.

SOLUTION

How did you select this vendor and what were the deciding factors?

The firm has used Cynoteck on many prior projects and the results have always been excellent. The team spent a considerable amount of time walking us through every consideration as well as creating custom features to fit our needs. We received estimates from other consultants that were significantly more expensive and less comprehensive in implementation ability. Cynoteck was the clear winner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The steps were to have a mutual understanding of the requirements of the system to fit the needs of the firm, normalize the current data to match to the new GL requirements, set up the new GL, import the data, train on the new system, and reconcile transactions.

How many people from the vendor's team worked with you, and what were their positions?

I primarily worked with the project leader and a developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The new general ledger has been able to do all we hoped it could and more. The time savings from having the right tool is significant.

Describe their project management style, including communication tools and timeliness.

The project was managed through Microsoft Teams. This was excellent because all of the calls were recorded for reference. The team broke down the project into smaller action steps that could easily be accomplished within a few days.

What did you find most impressive or unique about this company?

They were excellent at creating custom solutions to ensure that the general ledger fit all of our company's needs.

Are there any areas for improvement or something they could have done differently?

A higher level view of project deliverable and dates would have been helpful. There were misunderstandings about what each phase of the project constituted and the corresponding timeline.

GL mapping proved to be an issue. Much of the rework could have been avoided by the team and I spending more time in my showing how our transactions are recorded in the GL and the impact on the accounts.

BACKGROUND

Please describe your company and your position there.

Nutricare Life Sciences Ltd is a manufacturing and marketing company for Animal health products and adding Human health products soon. I am working as Director of Marketing for group companies ..

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

We hired them initially for Email solution - transformed onto Office 365 and social media upgradation and in second phase they will upgrade our website and develop App along with Digital media management and branding on monthly basis.

What were your goals for this project?

We wanted a comprehensive and safe email solution where we can do our webinars and use hassle free solutions for our team . Moreover we want to keep upgrading our Technology based working and promotions..

SOLUTION

How did you select this vendor?

Our team got personal reference and also we searched them from online search engine..

Describe the project in detail.

We selected them for overall development and upgradation for Email solutions , web and app dev, digital marketing and management of all IT related services and training to our team.

What was the team composition?

Sales and Technical staff and for the second phase a project manager, developer and 2 people from digital marketing field

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Well the results were quite good, Infact in Era of Covid-19 , where our team was working from home and their as well, they coordinated well and did excellent job for our complete satisfaction. The initial project was finished within 3 months time and cost us well within our target.

How effective was the workflow between your team and theirs?

Their team was very coordinated with me and our team on a regular basis. At the end i would congratulate Cynoteck team for doing work in proper flow with Nutricare team.

What did you find most impressive about this company?

Company belongs to dehradun , a side way town of India but they have a great team and solutions for every problems we had and best part was their timely response and cost effectiveness

Are there any areas for improvement?

Yes there are always scope of improvement in the project lined up with them for second phase , initial work done as per our need .

BACKGROUND

Please describe your company and your position there.

We are a software company concentrating on a hosted CRM system. We developed extensive functionality to handle the GDPR with the CRM. I am the MD.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

Having created the GDPR functionality for our own CRM we decided to create an app for Salesforce to do the same thing.

What were your goals for this project?

To create and app for Salesforce to handle GDPR and list it on Appexchange.

SOLUTION

How did you select this vendor?

Internet searching

Describe the project and the services they provided in detail.

E.g., They designed, developed, configured, and launched a new GDPR solution for Salesforce. The project began with a discovery workshop, which let us reach a mutual understanding of the business challenges and goals. Once we approved the workflows, wireframes, and mockups, the actual production began in the form of 2-week sprints. The functional versions were ready for user testing and feedback every two weeks. Improvements were made during each sprint thanks to key suggestions from their developers.

What was the team composition?

There were 2-3 people on our side and also in their development team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The app was launched on Appexchange and received widespread acclaim, including at the Dreamforce event in San Francisco.

How was project management arranged and how effective was it?

Project management was very impressive, especially compared to other vendors. Their team regularly complied with deadlines and always communicated delays well ahead of time. Unexpected turnover never threatened to stop critical progress. We communicated exclusively with Skype.

What did you find most impressive about this company?

Clients have direct access to both project managers and the wider team behind them. This is critical because technical things can easily be lost in translation when there's always and only a single middleman playing the role of messenger. They prevent that issue by keeping the lines of communication completely open.

Are there any areas for improvement?

There is very little they could improve. My only suggestion for the inexperienced is to document as much as possible before brainstorming. Validating your project requirements will be much easier with thoughts already articulated.

BACKGROUND

Please describe your company and your position there.

We are a small law firm located in Orange County, California. I am an attorney and principal.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

We hired Cynoteck to develop a flow in Power Automate and Dynamics 365 custom solution.

What were your goals for this project?

Our goal for the Power Automate flow was to automatically send an email to clients containing a statement of the client's account and reminder to pay open invoices. The goal for the Dynamics 365 solution was to customize Dynamics to conform to our firm's needs, practices and procedures.

SOLUTION

How did you select this vendor?

We discovered Cynoteck on Upwork and selected it for a number of reasons, including: (a) status as a Microsoft Gold Partner; (b) experience and expertise working with Microsoft Dynamics 365 and Power Platform; and (c) its responsiveness to our initial inquiry and follow-up questions.

Describe the project and the services they provided in detail.

The Power Automate project consisted of creating a custom connector for our practice management application and a scheduled flow that pulls in data from our practice management application and sends an email to each client listing any open invoices. The Dynamics 365 project, which is ongoing, consists of developing a custom solution to conform Dynamics 365 to our firm's needs, practices and procedures.

What was the team composition?

The team has not changed over time, except when necessary to add additional subject matter expertise. I believe the Power Automate project consisted of a one or two person team, but the Dynamics 365 project team is five or six. I have always interacted with an assigned project manager as my single point of contact. Consequently, coordination and communication have always been (and continue to be) easy.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The long-term impact will be profound because these projects have shown us that, regardless of our firm's small size, it is possible for us to have a custom practice management system that perfectly fits our needs. We do not need to settle for OTB solutions because Cynoteck's expertise, combined with IaaS/PaaS/SaaS, makes custom solutions a reality for small firms. The possibilities are limitless.

How was project management arranged and how effective was it?

We have been assigned a project manager as our primary point of contact. It has been perfectly effective.

What did you find most impressive about this company?

Initially, we were (and still are) impressed by the high level of technical competence. As time goes on, however, we are increasingly impressed by the great customer service and kindness.

Are there any areas for improvement?

Honestly, no. We plan to continue working with Cynoteck and do not want them to change anything.