What was the scope of their involvement?
They are our Salesforce partner. They help us resolve issues, and we frequently engage them with larger Salesforce projects, sometimes with specific scopes of work, budgets, and timelines. The team from Cynoteck is often working with me to come up with new ideas and concepts. Sometimes I come to them with new features and requirements.
Once we agree on a solution, they go ahead and implement it. Cynoteck does its own development testing, and they’ll also do user acceptance testing if I ask for it. For the more detailed concepts and features, they’ll create testing scripts and run them before sending me the final version. They handle deployment as well.
There’s a specific project we implemented with them about four years ago called the Technician Incentive Program (TIP). Cynoteck architected that solution based on the requirements that I gave them. They created a proposed solution, we reviewed it together, and then they tested it and deployed it.
That specific program was very complex. Basically, we wanted to know how well utilized our technicians were. We use a tiered bonus system to incentivize our technicians to meet and exceed their monthly goals. Cynoteck helped us implement an automated version of that, all in Salesforce.
What is the team composition?
We have about five folks from Cynoteck on a regular basis. There’s a dedicated project manager, a business analyst that comes up with ideas and solutions, and several developers. About halfway into the engagement—so several years back—we asked them to add a QA person that could also handle user acceptance testing.
How did you come to work with Cynoteck Technology Solutions Pvt. Ltd.?
I originally found Cynoteck on a freelancer site while I was at a previous job. I was working at a custom software development company, and we were implementing a Windows 8 application project. Udit (CEO, Cynoteck Technology Solutions Pvt. Ltd.) and I worked very closely during that year-long engagement.
I was a vendor of Blood Hound while I was working on that Windows 8 project, and Udit eventually found out that we were doing a Salesforce project with them. He was interested in talking to them about it, and I was open to that because we’d had no issues with Cynoteck. I was eventually introduced to our account rep, and the project began soon after.
How much have you invested with them?
We’ve spent about $250,000 throughout our time together.
What is the status of this engagement?
They’ve been working with me on the Blood Hound side since January 2015. I’m still working with them, so this is an ongoing engagement.
The app was launched to widespread acclaim. The team at Cynoteck Technology Solutions Pvt. Ltd excelled at project management, with them regularly complying with all deadlines and communicating all issues in advance.