Cynoteck Technology Solutions Pvt. Ltd.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Cynoteck always meets its deadlines allowing us to plan our releases and marketing efforts accordingly. Our user base continues to grow and enjoy our services because of the hard work Cynoteck delivers.

Describe their project management style, including communication tools and timelines.

The project management is great. They communicate regularly and are very open about their process. They always meet their deadlines and we have had the same core team through all our years of working together. We communicate through: Trello, Video Chat, Github, and Chat.

What did you find most impressive or unique about this company?

We had access to the whole team which allowed us to communicate ideas and not have anything lost. In addition Udit the CEO is extremely hands on and ensures everything runs smoothly.

Are there any areas for improvement or something they could have done differently?

We have really had a positive experience and continue to use them today!

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The new general ledger has been able to do all we hoped it could and more. The time savings from having the right tool is significant.

Describe their project management style, including communication tools and timeliness.

The project was managed through Microsoft Teams. This was excellent because all of the calls were recorded for reference. The team broke down the project into smaller action steps that could easily be accomplished within a few days.

What did you find most impressive or unique about this company?

They were excellent at creating custom solutions to ensure that the general ledger fit all of our company's needs.

Are there any areas for improvement or something they could have done differently?

A higher level view of project deliverable and dates would have been helpful. There were misunderstandings about what each phase of the project constituted and the corresponding timeline.

GL mapping proved to be an issue. Much of the rework could have been avoided by the team and I spending more time in my showing how our transactions are recorded in the GL and the impact on the accounts.

Can you share any information that demonstrates the impact that this project has had on your business?

The app was launched on Appexchange and received widespread acclaim, including at the Dreamforce event in San Francisco.

How was project management arranged and how effective was it?

Project management was very impressive, especially compared to other vendors. Their team regularly complied with deadlines and always communicated delays well ahead of time. Unexpected turnover never threatened to stop critical progress. We communicated exclusively with Skype.

What did you find most impressive about this company?

Clients have direct access to both project managers and the wider team behind them. This is critical because technical things can easily be lost in translation when there's always and only a single middleman playing the role of messenger. They prevent that issue by keeping the lines of communication completely open.

Are there any areas for improvement?

There is very little they could improve. My only suggestion for the inexperienced is to document as much as possible before brainstorming. Validating your project requirements will be much easier with thoughts already articulated.

Can you share any information that demonstrates the impact that this project has had on your business?

The project improved the efficiency of the client's ability to keep all employees current on safety certifications and keep track of and remind employees what certifications or classes they need to take by a certain date. This also allows the client to easily manage their corporate legal requirements of safety and training and is decreasing their internal HR costs of managing this aspect of their company.

How was project management arranged and how effective was it?

Project management was smooth as usual, communication was done using skype to interface, and even though they are overseas, they are very accommodating on time consideration for the time differences and they are also very good with English and communication is far easier with Udit and his team than several other partners i have tried previously.

What did you find most impressive about this company?

I really appreciate the ability to easily communicate with Cynoteck. Their technical expertise is fantastic, and their turn around time is absolutely stellar.

Are there any areas for improvement?

I really don't have anything to critique on as far as improvements. Everything we've worked on has gone very smooth.