Cynoteck Technology Solutions Pvt. Ltd.

Please describe your company and your position there.

I am a Director of a software development company in Australia

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd., and what were your goals?

We needed skilled development resources, the goal being that by increasing our capacity we will be able to grow our business.

How did you select this vendor and what were the deciding factors?

One of the Director's of our company had used CynoTeck previously, we spoke to them about our current goals, their capacity, capability and rates, all of which were complimentary to our goals.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The work CynoTeck is doing for our company is ad hoc / on demand work packages. Technology includes .Net and Power Platform predominantly.

How many people from the vendor's team worked with you, and what were their positions?

We have a Project Manager and 2 developers primarily, occasionally an extra developer as skills / capacity requirements demand

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The quality and timeliness of the work packages has been excellent

Describe their project management style, including communication tools and timeliness.

We are using DevOps for the development management and have regular management catchup.

What did you find most impressive or unique about this company?

Their willingness to work with us to fulfill our needs without too many constraints.

Are there any areas for improvement or something they could have done differently?

We're very happy with the results so far.

Please describe your company and your position there.

I am a Director at St. Nursery School - a preparatory school in Dehradun. 

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

As the lockdown was announced in India due to COVID-19, we contacted Cynoteck looking for a solution that will help us conduct all our classes online and manage the entire course curriculum online for our students.

Additionally, we also needed a solution for email and document management, and it would be great if all systems worked well together. Cynoteck suggested that we go with Office 365 and Teams as they were trusted solutions from Microsoft and would integrate well.

What were your goals for this project?

As a result of the lockdown, all schools were closed, and people’s movement was restricted. We were not sure till when these restrictions would be in place.

We wanted a solution that would firstly allow us to conduct our classes seamlessly online as well as manage our student’s entire course curriculum online and secondly, a solution for email and document management.

How did you select Cynoteck Technology Solutions Pvt. Ltd.?

I have known the CEO of Cynoteck for many years.

Describe the project in detail.

Cynoteck team suggested that we should go with Microsoft Teams for Online Classes and Student Curriculum Management and Microsoft Office 365 for Email and Document Management.

The team took care of all aspects of the project, like the implementation, configuration, customizations, testing, and deployment of the solutions. They even trained our staff on how to use the solutions efficiently.

What was the team composition?

The team composed of 2 employees from Cynoteck who took care of the entire project.

Can you share any outcomes from the project that demonstrate progress or success?

As the lockdown lasted for a few months, Teams and Office 365 have proven to be life savers for us. We were able to conduct all our classes online, manage our student’s course curriculum, have an email tool that can be accessed on-the-go and manage documents efficiently.

All our students, teachers and other staff were able to use these solutions from the comfort of their home. The entire system works seamlessly and so perfectly well that we cannot think of work without these solutions.

The fact that the Cynoteck team were so brilliant in their approach towards the project and communication with us, helped speed up the project delivery at such a critical time and there were no hiccups or roadblocks.

How effective was the workflow between your team and theirs?

Since this was a small project, not much project management was required. But the Cynoteck team worked like professionals and it was evident from their approach that they are experts at this work and have been doing this for years.

What did you find most impressive about this company?

As I have mentioned in the previous questions, they work like a team of experts who know their job well. I was impressed by every aspect of their team and approach towards the project, be it, their clear thought process, project planning, project delivery, training our staff, etc.

Are there any areas for improvement?

I cannot think of any areas of improvement. Also, because this was a small project. When we engage with Cynoteck for future, possibly larger projects, we will surely try to identify if there are any areas for improvement for them.

Please describe your company and your position there.

I am the CMO of Art Frankly, a global art community to post art jobs, find spaces and discover opportunities.

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd., and what were your goals?

We hired Cynoteck to update and maintain Art Frankly's existing site.

How did you select Cynoteck Technology Solutions Pvt. Ltd. and what were the deciding factors?

We selected Cynoteck because of their reputation and through a referral. They also quoted quick deadlines and very fair pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They expanded our services on an angular based application and help maintain the site. They worked in weekly sprints with a scheduled weekly update call. They communicated throughout the process to ensure we got the product we wanted.

How many people from the vendor's team worked with you, and what were their positions?

There were 3 people in the core team, including 2 senior backend developers and 1 senior front end developer. At times the team was expanded quickly and easily for specific projects.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Cynoteck always meets its deadlines allowing us to plan our releases and marketing efforts accordingly. Our user base continues to grow and enjoy our services because of the hard work Cynoteck delivers.

Describe their project management style, including communication tools and timelines.

The project management is great. They communicate regularly and are very open about their process. They always meet their deadlines and we have had the same core team through all our years of working together. We communicate through: Trello, Video Chat, Github, and Chat.

What did you find most impressive or unique about this company?

We had access to the whole team which allowed us to communicate ideas and not have anything lost. In addition Udit the CEO is extremely hands on and ensures everything runs smoothly.

Are there any areas for improvement or something they could have done differently?

We have really had a positive experience and continue to use them today!

Please describe your company and your position there.

I'm the owner of a contract manufacturing and product sourcing company based in the Chicagoland area.

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

As our business grows, we realized that Quickbooks could no longer keep up with our accounting needs. We hired Cynoteck to migrate all the data from Quickbooks to Dynamics Business Central and to implement a smooth transition.

What were your goals for this project?

Our goal for this project is to implement a system (Dynamics Business Central) to meet our growing business needs.

How did you select this vendor?

We searched online and identified a couple of companies for this project. Experience, service and cost were the deciding factors that led us to select Cynoteck.

Describe the project in detail.

Once we selected this vendor, we had a meeting to go over each parties' responsibilities and set timelines. Cynoteck's team worked with our controller to get all the necessary information and data in order to complete the migration and start the implementation.

What was the team composition?

4 people (business development, project leader and two project support staff) from Cynoteck attended our first video conferences. Once the project was assigned to the project team, the project leader became our point of contact. Throughout the entire process, the business development manager was copied on all correspondences and checked in with us periodically to ensure all our needs were met.

Can you share any outcomes from the project that demonstrate progress or success?

Within 90 days, Cynoteck migrated all our data from Quickbooks from Dynamics Business Central and also successfully implemented Dynamics Business Central.

How effective was the workflow between your team and theirs?

The project manager that was assigned to our project was extremely responsive and attentive to all of our requests. We had weekly video calls and frequent email exchanges. They even provided recordings of video training sessions and step-by-step user manual for us.

What did you find most impressive about this company?

I found the team to be knowledgeable and professional and will consider them for future IT related projects.

Are there any areas for improvement?

Overall, I'm very happy with the services Cynoteck has provided to us.

Please describe your company and your position there.

I am the corporate accountant for a CPA and Management Consulting firm.

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd., and what were your goals?

The old general ledger could not support the growth that the firm has experienced. A new system had to be able to accommodate growth for the next several years. Cynoteck implemented the new GL.

How did you select this vendor and what were the deciding factors?

The firm has used Cynoteck on many prior projects and the results have always been excellent. The team spent a considerable amount of time walking us through every consideration as well as creating custom features to fit our needs. We received estimates from other consultants that were significantly more expensive and less comprehensive in implementation ability. Cynoteck was the clear winner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The steps were to have a mutual understanding of the requirements of the system to fit the needs of the firm, normalize the current data to match to the new GL requirements, set up the new GL, import the data, train on the new system, and reconcile transactions.

How many people from the vendor's team worked with you, and what were their positions?

I primarily worked with the project leader and a developer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The new general ledger has been able to do all we hoped it could and more. The time savings from having the right tool is significant.

Describe their project management style, including communication tools and timeliness.

The project was managed through Microsoft Teams. This was excellent because all of the calls were recorded for reference. The team broke down the project into smaller action steps that could easily be accomplished within a few days.

What did you find most impressive or unique about this company?

They were excellent at creating custom solutions to ensure that the general ledger fit all of our company's needs.

Are there any areas for improvement or something they could have done differently?

A higher level view of project deliverable and dates would have been helpful. There were misunderstandings about what each phase of the project constituted and the corresponding timeline.

GL mapping proved to be an issue. Much of the rework could have been avoided by the team and I spending more time in my showing how our transactions are recorded in the GL and the impact on the accounts.

Please describe your company and your position there.

We are a software company concentrating on a hosted CRM system. We developed extensive functionality to handle the GDPR with the CRM. I am the MD.

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

Having created the GDPR functionality for our own CRM we decided to create an app for Salesforce to do the same thing.

What were your goals for this project?

To create and app for Salesforce to handle GDPR and list it on Appexchange.

How did you select this vendor?

Internet searching

Describe the project and the services they provided in detail.

E.g., They designed, developed, configured, and launched a new GDPR solution for Salesforce. The project began with a discovery workshop, which let us reach a mutual understanding of the business challenges and goals. Once we approved the workflows, wireframes, and mockups, the actual production began in the form of 2-week sprints. The functional versions were ready for user testing and feedback every two weeks. Improvements were made during each sprint thanks to key suggestions from their developers.

What was the team composition?

There were 2-3 people on our side and also in their development team.

Can you share any information that demonstrates the impact that this project has had on your business?

The app was launched on Appexchange and received widespread acclaim, including at the Dreamforce event in San Francisco.

How was project management arranged and how effective was it?

Project management was very impressive, especially compared to other vendors. Their team regularly complied with deadlines and always communicated delays well ahead of time. Unexpected turnover never threatened to stop critical progress. We communicated exclusively with Skype.

What did you find most impressive about this company?

Clients have direct access to both project managers and the wider team behind them. This is critical because technical things can easily be lost in translation when there's always and only a single middleman playing the role of messenger. They prevent that issue by keeping the lines of communication completely open.

Are there any areas for improvement?

There is very little they could improve. My only suggestion for the inexperienced is to document as much as possible before brainstorming. Validating your project requirements will be much easier with thoughts already articulated.

Please describe your company and your position there.

We are a small law firm located in Orange County, California. I am an attorney and principal.

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

We hired Cynoteck to develop a flow in Power Automate and Dynamics 365 custom solution.

What were your goals for this project?

Our goal for the Power Automate flow was to automatically send an email to clients containing a statement of the client's account and reminder to pay open invoices. The goal for the Dynamics 365 solution was to customize Dynamics to conform to our firm's needs, practices and procedures.

How did you select this vendor?

We discovered Cynoteck on Upwork and selected it for a number of reasons, including: (a) status as a Microsoft Gold Partner; (b) experience and expertise working with Microsoft Dynamics 365 and Power Platform; and (c) its responsiveness to our initial inquiry and follow-up questions.

Describe the project and the services they provided in detail.

The Power Automate project consisted of creating a custom connector for our practice management application and a scheduled flow that pulls in data from our practice management application and sends an email to each client listing any open invoices. The Dynamics 365 project, which is ongoing, consists of developing a custom solution to conform Dynamics 365 to our firm's needs, practices and procedures.

What was the team composition?

The team has not changed over time, except when necessary to add additional subject matter expertise. I believe the Power Automate project consisted of a one or two person team, but the Dynamics 365 project team is five or six. I have always interacted with an assigned project manager as my single point of contact. Consequently, coordination and communication have always been (and continue to be) easy.

Can you share any information that demonstrates the impact that this project has had on your business?

The long-term impact will be profound because these projects have shown us that, regardless of our firm's small size, it is possible for us to have a custom practice management system that perfectly fits our needs. We do not need to settle for OTB solutions because Cynoteck's expertise, combined with IaaS/PaaS/SaaS, makes custom solutions a reality for small firms. The possibilities are limitless.

How was project management arranged and how effective was it?

We have been assigned a project manager as our primary point of contact. It has been perfectly effective.

What did you find most impressive about this company?

Initially, we were (and still are) impressed by the high level of technical competence. As time goes on, however, we are increasingly impressed by the great customer service and kindness.

Are there any areas for improvement?

Honestly, no. We plan to continue working with Cynoteck and do not want them to change anything.

Please describe your company and your position there.

I am the CEO of a design studio that does Design & Marketing on all platforms. Print, Digital, Displays, Signage & Photography

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

We hired Cynoteck to help us build an internal Safety and Training website for an Aerospace client to manage the required safety training that the employees needed to stay current with. The site built locally and then packaged up to be installed on their internal servers for viewing only within the internal network. My current staff was already pretty slammed and we needed to knock this out faster than my schedule would have allowed.

What were your goals for this project?

The project needed to be a responsive WordPress installation to run on an internal Linux installation on a Microsoft server. It needed to be developed externally and packaged up for importation onto the client's internal network. Cynoteck was able to help me ramp up production to meet the needs of a very good client.

How did you select this vendor?

I have had a working relationship with Cynoteck for well over 5 years now and have used them for multiple projects of varying technologies when i need to ramp up production or if there's a technology they specialize in that we might not delve into on a regular basis.

Describe the project and the services they provided in detail.

Cynoteck worked closely with myself and my design team on the customization of a Wordpress theme with the designs we developed. They produced the website externally and then packaged up the project for importation on the client's side internally. And continued to provide valuable support to us for guidance on installation.

What was the team composition?

We worked closely with Udit and one of his developers to produce this site and the team remained constant thru out the process.

Can you share any information that demonstrates the impact that this project has had on your business?

The project improved the efficiency of the client's ability to keep all employees current on safety certifications and keep track of and remind employees what certifications or classes they need to take by a certain date. This also allows the client to easily manage their corporate legal requirements of safety and training and is decreasing their internal HR costs of managing this aspect of their company.

How was project management arranged and how effective was it?

Project management was smooth as usual, communication was done using skype to interface, and even though they are overseas, they are very accommodating on time consideration for the time differences and they are also very good with English and communication is far easier with Udit and his team than several other partners i have tried previously.

What did you find most impressive about this company?

I really appreciate the ability to easily communicate with Cynoteck. Their technical expertise is fantastic, and their turn around time is absolutely stellar.

Are there any areas for improvement?

I really don't have anything to critique on as far as improvements. Everything we've worked on has gone very smooth.

Introduce your business and what you do there.

I’m the owner and founder of a Microsoft Power Platform solutions company. I specialize in Microsoft 365 Solutions, like MSM on Azure and SharePoint. We pay particular attention to the Microsoft Power Platform, so Power Apps, Power Automate, and Power BI.

What challenge were you trying to address with Cynoteck Technology Solutions Pvt. Ltd.?

A lot of our work is around automation and business productivity applications. My relationship with Cynoteck Technology Solutions Pvt. Ltd. is to augment the services that we deliver. They help out with development.

What was the scope of their involvement?

Cynoteck has helped with multiple development projects for our clients. They work on a project-to-project basis, as opposed to managed contracts. It’s been a broad range of projects. Early on, they helped with a lot of traditional web development projects on the Microsoft stack in particular, like .NET, C#, web applications, and Azure applications. They also did full-stack web development. More recent work of note was a scheduling application for a large trust plant manufacturer here in Australia to help them with their sales. The solution was based on Azure, Angular, .NET, APIs, and even elements of the Power Platform.

They also helped build a few solutions around automating the creation of Microsoft Team sites and SharePoint sites, as well as other artifacts in Office 365. They have helped in the area of Microsoft Dynamics. We’re using Cynoteck to help put together a proposal for another customer that is looking to move away from their current patient management system to something that’s a bit more comprehensive. That’s a work in progress, but I’m relying quite heavily on their expertise in that area.

What is the team composition?

I work with a project manager, a number of sales guys around Dynamics, and several developers. Over the last 10 years, I’ve worked with everyone from junior and senior developers to sales staff and Udit (CEO) himself.

How did you come to work with Cynoteck Technology Solutions Pvt. Ltd.?

Finding a good, reliable developer or agency isn’t the easiest thing to do. I don’t remember how I found them, but the fact that I’m still working with them 10 years later says a lot.

How much have you invested with them?

We’ve spent $50,000–$100,000.

What is the status of this engagement?

We started working together in December 2009. I’m currently waiting on a signature for a project that I plan to engage them on, which is a Power BI and Azure solution for a university in Australia.

What evidence can you share that demonstrates the impact of the engagement?

They’re trustworthy. I have no reason to look elsewhere; they deliver what I need. The engagement with them has been great. Once I give them a scope of work, they will do what’s required to deliver the results as expected.

How did Cynoteck Technology Solutions Pvt. Ltd. perform from a project management standpoint?

Cynoteck is responsive and well managed. They’re reliable. There aren’t any communication barriers.

What did you find most impressive about them?

They understand what we’re asking for. If they don’t have a specific skillset we’re looking for, they’re upfront about it. They have integrity and are honest.

Are there any areas they could improve?

I haven’t had anything to complain about other than constructive feedback at times, which is what you’d get with any organization. At times, they could have a better understanding of expectations. We have a solid relationship with them. They listen, are accommodating, and bend over backward to help out.

Do you have any advice for potential customers?

They deliver quality work. They operate not only out of India but also the US. They have good reach and quality customers all over the world. They have a good team. I have no reason to go anywhere else.

Introduce your business and what you do there.

I’m the COO of Cadence Electrical Supply. We’re a distributor of electrical utility products.

What challenge were you trying to address with Cynoteck Technology Solutions Pvt. Ltd.?

I’ve worked with them for a long time. I’ve brought them on to support a variety of projects including an inventory and accounting system.

What was the scope of their involvement?

Cynoteck Technology Solutions Pvt. Ltd. has implemented numerous platforms over the years. Their team has built inventory management, billing, and project management systems.

They’ve also executed an accounting and inventory system, customizing the product to fit our needs. The project was huge. Their team interfaced with our client’s technical contact to complete the project using Salesforce technologies. They managed a significant amount of data including over 4000 skews, pre-agreed-upon prices, and over 100 shipped-to locations. To be successful on this contract, we needed to have EDI connectivity, which Cynoteck Technology Solutions Pvt. Ltd. was able to create. This functionality allows our system to communicate with that of the client’s directly. For example, purchase orders that come from our client enter our Salesforce system as sales orders directly. Manual entry is no longer needed.

What is the team composition?

Usually, we work with between two to four Cynoteck Technology Solutions Pvt. Ltd’s teammates.

How did you come to work with Cynoteck Technology Solutions Pvt. Ltd.?

I’ve been working with them for almost nine years now. I used to work at a small private equity firm where I first engaged Cynoteck Technology Solutions Pvt. Ltd. After working with them on several projects, I brought them on at Cadence Electrical Supply.

How much have you invested with them?

During the first three years, we spent between $1,000–$2,000 a month. Sometimes we spent about $3,000 a month.

What is the status of this engagement?

At Cadence Electrical Supply, we started working with Cynoteck Technology Solutions Pvt. Ltd. in April 2013, and the engagement’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The accounting and inventory system Cynoteck Technology Solutions Pvt. Ltd. built has made my job easier. There’s way less manual input. What could take five or six full-time employees to handle, we’re able to handle with an inside staff of about three. Their team has been awesome. I’ve always liked working with them.

How did Cynoteck Technology Solutions Pvt. Ltd. perform from a project management standpoint?

They have a great bug tracking system where you can actually create and design tasks for them. I can also get on a call with the principal. But if an assignment's technical, I’ll use the tracker. They’ve been succinct and accessible.

What did you find most impressive about them?

They don’t need a lot of touchpoints. Their team gets it. With most developers, you have to explain assignments down to the nitty-gritty details. Unlike competitors, Cynoteck Technology Solutions Pvt. Ltd. can bridge the gap between business needs and coding functions. Usually, you need one or two middlemen to explain a project but not with their team; that’s why they’ve been my go-to partner.

Are there any areas they could improve?

They had employee turnover about two years ago. The new employee took a while to get familiar with our project but that’s not their fault. That’s the nature of the world.