Dynamics 365, Salesforce, PowerApps consultants

Cynoteck is a Microsoft Gold Partner, Adobe Bronze Partner and Salesforce Appexchange Partner Company.

A team of 80+ employees working from Minneapolis and India offices providing CRM (MS Dynamics 365+ Salesforce CRM), MS Dynamics ERP System Development, Web and Mobile application development services.

Our employees have achieved certifications in their respective technologies of specialization like Microsoft, Salesforce and Adobe etc. Some of our projects have been recognized and awarded for quality and excellent service.

Over the years, we have had exposure to multiple diverse industry clients, our client list includes Fortune 500 companies like Microsoft and JLL. We have maintained a healthy and successful relationship with our clients. In the past 10 years, we have experience of more than 100,000 man-hours on projects, having completed all our projects with over 90% Client Satisfaction and Approval ratings. Our major clients have been working with us for over 4 years and 3 out of every 5 new clients have worked with us on multiple projects. In fact, 70% of our projects have come as referrals through existing clients.

 

 
$5,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2008
Show all +
Dehradun, India
headquarters
other locations
  • 445 Minnesota Street, Suite 1500
    Saint Paul, MN 55101
    United States

Focus

Service lines
  • CRM Consulting and SI
  • ERP Consulting and SI
  • Web Development
Client focus
  • Midmarket ($10M - $1B)
  • Small business (<$10M)
  • Enterprise (>$1B)
Industry focus
  • Business services
  • Health Care & Medical
  • Non-profit
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Application platform
CRM functions
CRM solutions

Portfolio

Key clients: 
Alta Environmental, Blood Hound, JLL, Microsoft
Salesforce CRM Development for Blood Hound Image

Salesforce CRM Development for Blood Hound

US based Client  Underground Utility Locating Services provider   Requirement: Field Service Management with customized functionality Specialized equipments assignment to job in hand Automatically detect and notify conflicts  Manage technicians work status.   Solutions: Created custom scheduler functionality with very informative and easy to use drag & Drop UI which helps in
faster work allocation and management Display technician and work assignments in calendar view (Day/Week /Month) Complete visibility of technician details Automatic screen refresh to always display latest data Intuitive visual indicators to denote work allocations status, agent status, agents skills, holidays etc...    Tools and Technologies: Service Cloud Apex Visualforce Javascript JQuery Streaming APIs CSS SLDS
Customized Salesforce CRM Development Image

Customized Salesforce CRM Development

US based Client   Requirement: Automatic calculations for Insensitive program for Field Service agents Interactive report to show data for each agents   Solutions: Automated the incentive calculation for agents so that incentive amount is always upto date as per the work done by service agent Created a custom report where admins can track intensives for agents and view data grouped by various cost
centers Admin can set goals for each agents   Tools and Technologies: Service Cloud Apex Visualforce Javascript
Customized Kanban View with Salesforce LWC Image

Customized Kanban View with Salesforce LWC

We developed this project for one of our NewZealand based client.

Requirement:
Custom Kanban view was required in which customer wanted to have some additional features over the out of box Kanban functionality and wanted to display more information on the UI to reduce the number of clicks for the end users. Every user should have ability to set his custom filters on the data and the system should remember their last
selected filters.  
Solutions Delivered: To implement the required funtionality, team Cynoteck used Salesforce LWC and created a Intuitive UI and faster loading screens.    Technologies: - Salesforce Sales Cloud - Apex - Javascript - HTML5 - LWC
Visitor Management - PowerApp Image

Visitor Management - PowerApp

We created a Canvas Power app to be used by the security staff of the organization who can enter the information of the visitor like name, address, photograph, contact person etc..

Once the entry is confirmed, contact person will get notified via the app.

We also created an admin to manage the record of the visitors to analyze the weekly, monthly or yearly records of the visitors and their purpose. Admin

can also check out the visitors if they haven’t checked out yet. 
LUXHOLDUPS Image

LUXHOLDUPS

Requirement: 
- Required a full featured Ecommerce website which is capable to add, delete, update  product in bulk. 
- Needed integration of ship station with woo commerce for importing, managing and shipping your orders process. 
- Requirement of Integrating dear Inventory with woo commerce for bulk upload of product details and description. 

Solution Delivered: 
- Created a modern web

application that is capable of handling bulk products.
- Created full featured ecommerce web application solution  from adding  product to product delivery.
- Created Custom templates for showing products with related products details.
- Integrated dear Inventory and ship station with woo commerce.

Value added:
- Improved reporting and analytics capabilities. 
- Improved bulk adding of products. 
Improved shipping of products from one place to another. 
- Easy to use for non technical entrepreneurs as well. 
- Easy to use admin panel for adding ,deleting and updating product.

Technology  used: 
- WordPress, PHP, MySQL

SchoolWiki Image

SchoolWiki

SchoolWiki has been designed for school teachers and parents to connect with school communities and ensure parents know all that is happening at school for their children. It is for all schools from K-12.

The information is uploaded by each school so it is simple and easy to use for parents. By selecting the school your children attend and choosing their particular class all important dates regarding school events,

assessments tasks/homework and sport for your child are brought to your device to view or synchronise with your calendar. Parents can also choose to receive reminders the day or week before events.

Additionally, schools can upload whole school events such as carnivals, photos, P & C meetings, assemblies. In fact there is no limit on events they can upload. 

So this app is developed with a complete school management solution package.

Requestky Image

Requestky

Requestky specializes in local businesses.

 

Based off your location, Requestky is able to connect you with all of your favorite local services. Simply create an account and have free access to your local directory.

Are you an entrepreneur? Requestky is a place where business owners can list their

business for free.

Continued use of GPS running in the background can dramatically decrease battery life.

Cuttly Image

Cuttly

The Cuttly smartphone app detects the nearest available lawn mower and ice cleaners and connects them to the requester.
This is a complete on-demand solution with GPS and payment integration.

Expense Management PowerApp

We created a Model Driven Power app for the Account department, one Canvas app for the Employees and another canvas app for Project Managers.
For any expense, employee submit  reimbursement  request  that is  reviewed by their Project Manager

Once approved, Account department gets a notification to approve or reject the reimbursement  request.

Reviews

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Salesforce app

"The app was launched on Appexchange and received widespread acclaim."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2017 - June 2020
Project summary: 

A software company concentrating on a hosted CRM system hired Cynoteck Technology Solutions Pvt. Ltd to design, develop, configure, and launch a new GDPR solution for Salesforce.

The Reviewer
 
11-50 Employees
 
Chippenham, United Kingdom
Peter Connell
CEO, CallPro CRM
 
Verified
The Review
Feedback summary: 

The app was launched to widespread acclaim. The team at Cynoteck Technology Solutions Pvt. Ltd excelled at project management, with them regularly complying with all deadlines and communicating all issues in advance.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a software company concentrating on a hosted CRM system. We developed extensive functionality to handle the GDPR with the CRM. I am the MD.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

Having created the GDPR functionality for our own CRM we decided to create an app for Salesforce to do the same thing.

What were your goals for this project?

To create and app for Salesforce to handle GDPR and list it on Appexchange.

SOLUTION

How did you select this vendor?

Internet searching

Describe the project and the services they provided in detail.

E.g., They designed, developed, configured, and launched a new GDPR solution for Salesforce. The project began with a discovery workshop, which let us reach a mutual understanding of the business challenges and goals. Once we approved the workflows, wireframes, and mockups, the actual production began in the form of 2-week sprints. The functional versions were ready for user testing and feedback every two weeks. Improvements were made during each sprint thanks to key suggestions from their developers.

What was the team composition?

There were 2-3 people on our side and also in their development team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The app was launched on Appexchange and received widespread acclaim, including at the Dreamforce event in San Francisco.

How was project management arranged and how effective was it?

Project management was very impressive, especially compared to other vendors. Their team regularly complied with deadlines and always communicated delays well ahead of time. Unexpected turnover never threatened to stop critical progress. We communicated exclusively with Skype.

What did you find most impressive about this company?

Clients have direct access to both project managers and the wider team behind them. This is critical because technical things can easily be lost in translation when there's always and only a single middleman playing the role of messenger. They prevent that issue by keeping the lines of communication completely open.

Are there any areas for improvement?

There is very little they could improve. My only suggestion for the inexperienced is to document as much as possible before brainstorming. Validating your project requirements will be much easier with thoughts already articulated.

5.0
Overall Score All very good
  • 5.0 Scheduling
    ON TIME / DEADLINES
    All very good
  • 5.0 Cost
    Value / within estimates
    Competitive
  • 5.0 Quality
    Service & deliverables
    All very good
  • 5.0 NPS
    Willing to refer
    Good partner to work with

Microsoft Automation for Law Firm

"We are increasingly impressed by the great customer service and kindness."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2019 - Ongoing
Project summary: 

Cynoteck Technology Solutions Pvt. Ltd. provided development with Microsoft Dynamics. Their team built a custom solution for a management application. 

The Reviewer
 
1-10 Employees
 
Costa Mesa, California
Joseph Adams
Attorney & Shareholder, Adams & Pham APC
 
Verified
The Review
Feedback summary: 

Cynoteck Technology Solutions Pvt. Ltd. successfully built a profound impact. Their team built a custom SaaS solution. The project management is effective. Their technical expertise is strong.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a small law firm located in Orange County, California. I am an attorney and principal.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

We hired Cynoteck to develop a flow in Power Automate and Dynamics 365 custom solution.

What were your goals for this project?

Our goal for the Power Automate flow was to automatically send an email to clients containing a statement of the client's account and reminder to pay open invoices. The goal for the Dynamics 365 solution was to customize Dynamics to conform to our firm's needs, practices and procedures.

SOLUTION

How did you select this vendor?

We discovered Cynoteck on Upwork and selected it for a number of reasons, including: (a) status as a Microsoft Gold Partner; (b) experience and expertise working with Microsoft Dynamics 365 and Power Platform; and (c) its responsiveness to our initial inquiry and follow-up questions.

Describe the project and the services they provided in detail.

The Power Automate project consisted of creating a custom connector for our practice management application and a scheduled flow that pulls in data from our practice management application and sends an email to each client listing any open invoices. The Dynamics 365 project, which is ongoing, consists of developing a custom solution to conform Dynamics 365 to our firm's needs, practices and procedures.

What was the team composition?

The team has not changed over time, except when necessary to add additional subject matter expertise. I believe the Power Automate project consisted of a one or two person team, but the Dynamics 365 project team is five or six. I have always interacted with an assigned project manager as my single point of contact. Consequently, coordination and communication have always been (and continue to be) easy.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The long-term impact will be profound because these projects have shown us that, regardless of our firm's small size, it is possible for us to have a custom practice management system that perfectly fits our needs. We do not need to settle for OTB solutions because Cynoteck's expertise, combined with IaaS/PaaS/SaaS, makes custom solutions a reality for small firms. The possibilities are limitless.

How was project management arranged and how effective was it?

We have been assigned a project manager as our primary point of contact. It has been perfectly effective.

What did you find most impressive about this company?

Initially, we were (and still are) impressed by the high level of technical competence. As time goes on, however, we are increasingly impressed by the great customer service and kindness.

Are there any areas for improvement?

Honestly, no. We plan to continue working with Cynoteck and do not want them to change anything.

5.0
Overall Score Wish we found them sooner.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Completed tasks and projects on time.
  • 5.0 Cost
    Value / within estimates
    Very affordable and open to fixed fee or hourly.
  • 5.0 Quality
    Service & deliverables
    We have received exactly what we requested.
  • 5.0 NPS
    Willing to refer
    We will refer to Cynoteck and will continue to use them ourselves.

Internal Training Web Dev for Design & Marketing Studio

"Their technical expertise is fantastic, and their turn around time is absolutely stellar."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Dec. 2019 - Jan. 2020
Project summary: 

Cynoteck Technology Solutions Pvt. Ltd. helped build an internal safety and training website for a design and marketing studio's client. They worked on WordPress customization and provided support.

The Reviewer
 
1-10 Employees
 
Albuquerque, New Mexico
CEO, Design & Marketing Studio
 
Verified
The Review
Feedback summary: 

Cynoteck Technology Solutions Pvt. Ltd.'s project improved the efficiency of the client's ability to keep all employees current on safety certifications and decreased HR costs. The team's project management was smooth, their technical expertise is fantastic, and their turn around time is stellar.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a design studio that does Design & Marketing on all platforms. Print, Digital, Displays, Signage & Photography

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

We hired Cynoteck to help us build an internal Safety and Training website for an Aerospace client to manage the required safety training that the employees needed to stay current with. The site built locally and then packaged up to be installed on their internal servers for viewing only within the internal network. My current staff was already pretty slammed and we needed to knock this out faster than my schedule would have allowed.

What were your goals for this project?

The project needed to be a responsive WordPress installation to run on an internal Linux installation on a Microsoft server. It needed to be developed externally and packaged up for importation onto the client's internal network. Cynoteck was able to help me ramp up production to meet the needs of a very good client.

SOLUTION

How did you select this vendor?

I have had a working relationship with Cynoteck for well over 5 years now and have used them for multiple projects of varying technologies when i need to ramp up production or if there's a technology they specialize in that we might not delve into on a regular basis.

Describe the project and the services they provided in detail.

Cynoteck worked closely with myself and my design team on the customization of a Wordpress theme with the designs we developed. They produced the website externally and then packaged up the project for importation on the client's side internally. And continued to provide valuable support to us for guidance on installation.

What was the team composition?

We worked closely with Udit and one of his developers to produce this site and the team remained constant thru out the process.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project improved the efficiency of the client's ability to keep all employees current on safety certifications and keep track of and remind employees what certifications or classes they need to take by a certain date. This also allows the client to easily manage their corporate legal requirements of safety and training and is decreasing their internal HR costs of managing this aspect of their company.

How was project management arranged and how effective was it?

Project management was smooth as usual, communication was done using skype to interface, and even though they are overseas, they are very accommodating on time consideration for the time differences and they are also very good with English and communication is far easier with Udit and his team than several other partners i have tried previously.

What did you find most impressive about this company?

I really appreciate the ability to easily communicate with Cynoteck. Their technical expertise is fantastic, and their turn around time is absolutely stellar.

Are there any areas for improvement?

I really don't have anything to critique on as far as improvements. Everything we've worked on has gone very smooth.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dev Augmentation for Microsoft Power Platform Solutions Co

“I have no reason to look elsewhere; they deliver what I need.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2009 - Ongoing
Project summary: 

Cynoteck Technology provides staff augmentation services to a BI solutions company. They have supported several development projects and worked in technologies like Azure, Angular, .NET, and C#, amongst others.

The Reviewer
 
1-10 Employees
 
Melbourne, Australia
CEO & Founder, Microsoft Power Platform Solutions Company
 
Verified
The Review
Feedback summary: 

Cynoteck Technology’s ability to satisfy the requirements and deliver high-quality work has supplemented a long-term partnership. Responsive and accommodating, the team communicates well and operates with integrity. They have reasonable rates and an impressive global customer base.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and founder of a Microsoft Power Platform solutions company. I specialize in Microsoft 365 Solutions, like MSM on Azure and SharePoint. We pay particular attention to the Microsoft Power Platform, so Power Apps, Power Automate, and Power BI.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cynoteck Technology Solutions Pvt. Ltd.?

A lot of our work is around automation and business productivity applications. My relationship with Cynoteck Technology Solutions Pvt. Ltd. is to augment the services that we deliver. They help out with development.

SOLUTION

What was the scope of their involvement?

Cynoteck has helped with multiple development projects for our clients. They work on a project-to-project basis, as opposed to managed contracts. It’s been a broad range of projects. Early on, they helped with a lot of traditional web development projects on the Microsoft stack in particular, like .NET, C#, web applications, and Azure applications. They also did full-stack web development. More recent work of note was a scheduling application for a large trust plant manufacturer here in Australia to help them with their sales. The solution was based on Azure, Angular, .NET, APIs, and even elements of the Power Platform.

They also helped build a few solutions around automating the creation of Microsoft Team sites and SharePoint sites, as well as other artifacts in Office 365. They have helped in the area of Microsoft Dynamics. We’re using Cynoteck to help put together a proposal for another customer that is looking to move away from their current patient management system to something that’s a bit more comprehensive. That’s a work in progress, but I’m relying quite heavily on their expertise in that area.

What is the team composition?

I work with a project manager, a number of sales guys around Dynamics, and several developers. Over the last 10 years, I’ve worked with everyone from junior and senior developers to sales staff and Udit (CEO) himself.

How did you come to work with Cynoteck Technology Solutions Pvt. Ltd.?

Finding a good, reliable developer or agency isn’t the easiest thing to do. I don’t remember how I found them, but the fact that I’m still working with them 10 years later says a lot.

How much have you invested with them?

We’ve spent $50,000–$100,000.

What is the status of this engagement?

We started working together in December 2009. I’m currently waiting on a signature for a project that I plan to engage them on, which is a Power BI and Azure solution for a university in Australia.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re trustworthy. I have no reason to look elsewhere; they deliver what I need. The engagement with them has been great. Once I give them a scope of work, they will do what’s required to deliver the results as expected.

How did Cynoteck Technology Solutions Pvt. Ltd. perform from a project management standpoint?

Cynoteck is responsive and well managed. They’re reliable. There aren’t any communication barriers.

What did you find most impressive about them?

They understand what we’re asking for. If they don’t have a specific skillset we’re looking for, they’re upfront about it. They have integrity and are honest.

Are there any areas they could improve?

I haven’t had anything to complain about other than constructive feedback at times, which is what you’d get with any organization. At times, they could have a better understanding of expectations. We have a solid relationship with them. They listen, are accommodating, and bend over backward to help out.

Do you have any advice for potential customers?

They deliver quality work. They operate not only out of India but also the US. They have good reach and quality customers all over the world. They have a good team. I have no reason to go anywhere else.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    I haven’t had any issues with scheduling with them.
  • 5.0 Cost
    Value / within estimates
    They are very accommodating with reasonable rates.
  • 5.0 Quality
    Service & deliverables
    They’re not perfect, but they’re good.
  • 5.0 NPS
    Willing to refer

Salesforce Dev for Electrical Utility Product Distributor

"Unlike competitors, Cynoteck Technology Solutions Pvt. Ltd. can bridge the gap between business needs and coding functions."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2013 - Ongoing
Project summary: 

Using Salesforce technologies, Cynoteck Technology Solutions Pvt. Ltd. has developed numerous systems including a custom accounting and inventory product with electronic data interchange (EDI) capacity.

The Reviewer
 
11-50 Employees
 
Cerritos, California
Aria Ziatabari
COO, Cadence Electrical Supply
 
Verified
The Review
Feedback summary: 

Cynoteck Technology Solutions Pvt. Ltd. delivered a successful system that has made business processes more efficient. The team has provided tools and remained responsive to support effective project management. They have diverse knowledge, streamlining communication to remain a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Cadence Electrical Supply. We’re a distributor of electrical utility products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cynoteck Technology Solutions Pvt. Ltd.?

I’ve worked with them for a long time. I’ve brought them on to support a variety of projects including an inventory and accounting system.

SOLUTION

What was the scope of their involvement?

Cynoteck Technology Solutions Pvt. Ltd. has implemented numerous platforms over the years. Their team has built inventory management, billing, and project management systems.

They’ve also executed an accounting and inventory system, customizing the product to fit our needs. The project was huge. Their team interfaced with our client’s technical contact to complete the project using Salesforce technologies. They managed a significant amount of data including over 4000 skews, pre-agreed-upon prices, and over 100 shipped-to locations. To be successful on this contract, we needed to have EDI connectivity, which Cynoteck Technology Solutions Pvt. Ltd. was able to create. This functionality allows our system to communicate with that of the client’s directly. For example, purchase orders that come from our client enter our Salesforce system as sales orders directly. Manual entry is no longer needed.

What is the team composition?

Usually, we work with between two to four Cynoteck Technology Solutions Pvt. Ltd’s teammates.

How did you come to work with Cynoteck Technology Solutions Pvt. Ltd.?

I’ve been working with them for almost nine years now. I used to work at a small private equity firm where I first engaged Cynoteck Technology Solutions Pvt. Ltd. After working with them on several projects, I brought them on at Cadence Electrical Supply.

How much have you invested with them?

During the first three years, we spent between $1,000–$2,000 a month. Sometimes we spent about $3,000 a month.

What is the status of this engagement?

At Cadence Electrical Supply, we started working with Cynoteck Technology Solutions Pvt. Ltd. in April 2013, and the engagement’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The accounting and inventory system Cynoteck Technology Solutions Pvt. Ltd. built has made my job easier. There’s way less manual input. What could take five or six full-time employees to handle, we’re able to handle with an inside staff of about three. Their team has been awesome. I’ve always liked working with them.

How did Cynoteck Technology Solutions Pvt. Ltd. perform from a project management standpoint?

They have a great bug tracking system where you can actually create and design tasks for them. I can also get on a call with the principal. But if an assignment's technical, I’ll use the tracker. They’ve been succinct and accessible.

What did you find most impressive about them?

They don’t need a lot of touchpoints. Their team gets it. With most developers, you have to explain assignments down to the nitty-gritty details. Unlike competitors, Cynoteck Technology Solutions Pvt. Ltd. can bridge the gap between business needs and coding functions. Usually, you need one or two middlemen to explain a project but not with their team; that’s why they’ve been my go-to partner.

Are there any areas they could improve?

They had employee turnover about two years ago. The new employee took a while to get familiar with our project but that’s not their fault. That’s the nature of the world.

5.0
Overall Score It’s always been a five. I’ve never had to look anywhere else.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've referred them.

Software Development for App Designer

"Project management is very effective while working on every phase of the projects."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2015 - Ongoing
Project summary: 

Cynoteck Technology Solutions Pvt. Ltd. provides front- and backend software development for an app design and developer on a range of platforms, including WordPress, iOS, and Angular.

The Reviewer
 
1-10 Employees
 
New York, New York
Andrea Venezia
CEO, Alto Palo
 
Verified
The Review
Feedback summary: 

The solutions provided by Cynoteck Technology Solutions Pvt. Ltd. for the third-party-customers of their client have benefited the business significantly over the years. Their team works extremely effectively on every project. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Alto Palo, a development and design firm for web apps and mobile apps.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

Cynoteck has provided software development and front and back end solutions for us and our clients since 2015. Platforms worked on include: WordPress, iOS, Angular and more.

What were your goals for this project?

To meet the needs of our clients’ development and design needs on a consistent basis.

SOLUTION

How did you select this vendor?

The wide range of skills and communication structure. Also, the care and speed to which work is completed is excellent.

Describe the project and the services they provided in detail.

Mobile App development from concept to deployment. Webapp full stack development. CMS and back end development.

What was the team composition?

The team composition consists of a project manager and 2-3 developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Cynoteck has benefited my business tremendously over the years. I will continue to work with them moving forward.

How was project management arranged and how effective was it?

Project management is very effective while working on every phase of the projects. Communication is always prompt and clear. If any clarification is ever needed it is always made known so that the correct expectation is achieved.

What did you find most impressive about this company?

Clients has access to all members of the team if needed. This cuts down on miscommunication and gets the job done more effectively.

Are there any areas for improvement?

None yet!

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Always on time
  • 4.5 Cost
    Value / within estimates
    Great pricing
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Salesforce Dev for Underground Utility Locating Firm

"I can rely on their expertise—they know the system inside and out."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2015 - Ongoing
Project summary: 

Cynoteck Technology Solutions Pvt. Ltd. created a Salesforce tool that automates employee bonuses. The team provides ongoing Salesforce support, resolving help desk tickets and delivering updates as needed.

The Reviewer
 
51-200 Employees
 
Brownsburg, Indiana
Crissy Koger
VP, IT, Blood Hound Underground Utility Locators
 
Verified
The Review
Feedback summary: 

Delivering flawless solutions, Cynoteck Technology Solutions Pvt. Ltd. helps its client proactively handle internal changes. The team maintains a flexible, transparent, and dedicated approach throughout every task and project. Customers can expect a knowledgable and supportive partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

When I started working on this project, I was the VP of IT at Blood Hound, which is our sister company. I was the primary point of contact for all vendor relations, including our Salesforce project. I’m still overseeing this particular engagement.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cynoteck Technology Solutions Pvt. Ltd.?

The challenge was twofold. One piece of the project involved ongoing break-fix work, mostly in the form of help desk tickets. The other element was custom Salesforce development and other Salesforce administrative work.

One of the reasons why we need a full-time Salesforce development partner is because we have a highly customized Salesforce org. The main component is a custom field service management platform. We needed a team to help us maintain, support, and enhance that product.

SOLUTION

What was the scope of their involvement?

They are our Salesforce partner. They help us resolve issues, and we frequently engage them with larger Salesforce projects, sometimes with specific scopes of work, budgets, and timelines. The team from Cynoteck is often working with me to come up with new ideas and concepts. Sometimes I come to them with new features and requirements.

Once we agree on a solution, they go ahead and implement it. Cynoteck does its own development testing, and they’ll also do user acceptance testing if I ask for it. For the more detailed concepts and features, they’ll create testing scripts and run them before sending me the final version. They handle deployment as well.

There’s a specific project we implemented with them about four years ago called the Technician Incentive Program (TIP). Cynoteck architected that solution based on the requirements that I gave them. They created a proposed solution, we reviewed it together, and then they tested it and deployed it.

That specific program was very complex. Basically, we wanted to know how well utilized our technicians were. We use a tiered bonus system to incentivize our technicians to meet and exceed their monthly goals. Cynoteck helped us implement an automated version of that, all in Salesforce.

What is the team composition?

We have about five folks from Cynoteck on a regular basis. There’s a dedicated project manager, a business analyst that comes up with ideas and solutions, and several developers. About halfway into the engagement—so several years back—we asked them to add a QA person that could also handle user acceptance testing.

How did you come to work with Cynoteck Technology Solutions Pvt. Ltd.?

I originally found Cynoteck on a freelancer site while I was at a previous job. I was working at a custom software development company, and we were implementing a Windows 8 application project. Udit (CEO, Cynoteck Technology Solutions Pvt. Ltd.) and I worked very closely during that year-long engagement.

I was a vendor of Blood Hound while I was working on that Windows 8 project, and Udit eventually found out that we were doing a Salesforce project with them. He was interested in talking to them about it, and I was open to that because we’d had no issues with Cynoteck. I was eventually introduced to our account rep, and the project began soon after.

How much have you invested with them?

We’ve spent about $250,000 throughout our time together.

What is the status of this engagement?

They’ve been working with me on the Blood Hound side since January 2015. I’m still working with them, so this is an ongoing engagement.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve made a crucial impact on our business. We’ve grown and changed over the last four years, and without Cynoteck, our solutions would not have been able to keep up. I also haven’t heard any complaints from end-users on anything they’ve built.

How did Cynoteck Technology Solutions Pvt. Ltd. perform from a project management standpoint?

We have a dedicated project manager, and he does a pretty decent job of communicating with us. We don’t talk on a daily basis, but he’s always involved with overseeing and maintaining everything.

I like that I’m able to work one on one with the developers as well. I treat them as if they were one big team. When we communicate, I’m usually communicating with all of them, so we’re always on the same page.

What did you find most impressive about them?

They’re very easy to work with because they’re willing to accept change. Our requirements and priorities change frequently, and they’ve been very understanding of that. Other vendors are not always that open or flexible.

There was a point during our partnership with them that we changed our whole development methodology. We went from waterfall to agile, which is a pretty dramatic shift. I would not have been able to do that without their help.

That was three years ago, and we’ve been using agile ever since. We still make tweaks, because we’re still learning, but they’ve been extremely helpful. I try to call them a partner rather than a vendor because I do feel like they’re an extension of Blood Hound.

They may be remote, but I trust them with the system. If something happened to me, I’m confident that they would still make the right decisions. I can rely on their expertise—they know the system inside and out.

Are there any areas they could improve?

This is true of other development partners as well, but I sometimes wish Cynoteck would push back more against my requirements. It was a struggle at first to get them to challenge me when they thought there was a better solution out there. They’ve gotten much better at this, and we’re way more collaborative now.

They’re always willing to hear our feedback, but I want to make sure that goes both ways. I try to ask them for their feedback about myself or my team so that we can keep working well together.

5.0
Overall Score They’re the type of partner that can work with you even when things aren’t going well. I’ve never had an issue that I couldn’t work through with them.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    With agile development, timelines do get adjusted due to new requirements that come up, and Cynoteck is generally on time with everything.
  • 5.0 Cost
    Value / within estimates
    They are very reasonable with their prices.
  • 5.0 Quality
    Service & deliverables
    They're always on time and easy to work with. The deliverables are generally on par.
  • 5.0 NPS
    Willing to refer
    Highly recommend, they're very easy to work with and they know Salesforce very well.

Web & Mobile Design & Dev for Business Services Company

"I found most impressive the professional manner in which all members handled themselves."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. - Sept. 2019
Project summary: 

Cynoteck designed and programmed web and mobile apps for iOS and Android platforms. 

The Reviewer
 
1-10 Employees
 
Galveston, Texas
Alexander Chase Castillo
Business Services Provider
 
Not verified
The Review
Feedback summary: 

Cynoteck has met all desired requirements, and customers' experience has improved. Their method of streamlined communication functioned well, as they were always responsive to inquiries. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I oversee and manage technology businesses as well as the maintenance & updating of them. I also aid in the planning.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

I have worked with Cynoteck on 4 different projects over the past 4 years. After our first project, Cynoteck made the process so smooth & produced such an outstanding product that I continued to work with them on the subsequent 3 different projects. On all projects I approached Cynoteck with a vision in which they helped me with brainstorming, designing and programming until completion. They are very professional and assured I was completely satisfied through the whole process.

What were your goals for this project?

On all projects the requirements consisted of designing and programming the product to completion. These projects consisted of website development as well as phone app development for both the Apple and Google play store.

SOLUTION

How did you select this vendor?

They were recommended to me for the first project. After that enjoyable process I continued working with them for any future projects.

Describe the project and the services they provided in detail.

Cynoteck designed both the graphic user interface as well as the backend development. This development has consisted of website programming & phone application development.

What was the team composition?

The team had a project manager who maintained constant communication with me to see that I was satisfied with the progress. The team had a backend developer for each iOS/swift development and android development as well as GUI programmers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The product completed by Cynoteck was exactly to the specifications that my business desired. It has improved my customer and client experience greatly.

How was project management arranged and how effective was it?

Project management was impressive with a single contact person who routinely checked that I was satisfied with the progress. Any questions or queries I brought up were always addressed and tended to in a timely manner. Many times the queries were adjusted before the next work day. Very fast and prompt with service.

What did you find most impressive about this company?

I found most impressive with this company is the professional manner in which all members handled themselves. Always appreciative of my feedback and available for any questions I had.

Are there any areas for improvement?

I found no areas of weakness or that could use improvement.

5.0
Overall Score Completely satisfied with Cynoteck and highly recommend
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Cynoteck was always available for team discussions
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    My first project with Cynoteck was so enjoyable that I have since completed 3 more with them. Very professional and always available.
  • 5.0 NPS
    Willing to refer
    I will continue to refer colleagues to Cynoteck as they continue to produce such a great product with a great team