Dynamics 365, Salesforce, PowerApps consultants

BRONZE VERIFIED

Cynoteck is a Microsoft Gold Partner, Adobe Bronze Partner and Salesforce Appexchange Partner Company.

A team of 80+ employees working from Minneapolis and India offices providing CRM (MS Dynamics 365+ Salesforce CRM), MS Dynamics ERP System Development, Web and Mobile application development services.

Our employees have achieved certifications in their respective technologies of specialization like Microsoft, Salesforce and Adobe etc. Some of our projects have been recognized and awarded for quality and excellent service.

Over the years, we have had exposure to multiple diverse industry clients, our client list includes Fortune 500 companies like Microsoft and JLL. We have maintained a healthy and successful relationship with our clients. In the past 10 years, we have experience of more than 100,000 man-hours on projects, having completed all our projects with over 90% Client Satisfaction and Approval ratings. Our major clients have been working with us for over 4 years and 3 out of every 5 new clients have worked with us on multiple projects. In fact, 70% of our projects have come as referrals through existing clients.

 

 
$5,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2008
Show all +
Dehradun, India
headquarters
other locations
  • 445 Minnesota Street, Suite 1500
    Saint Paul, MN 55101
    United States
  • 85 Great Portland St
    London, LND W1W 7LT
    United Kingdom

Focus

Service lines
  • CRM Consulting and SI
  • ERP Consulting and SI
  • Web Development
Client focus
  • Midmarket ($10M - $1B)
  • Small Business (<$10M)
  • Enterprise (>$1B)
Industry focus
  • Business services
  • Health Care & Medical
  • Non-profit
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Application platform
CRM functions
CRM solutions

Portfolio

Key clients: 
Alta Environmental, Blood Hound, JLL, Microsoft
Dynamics 365 - CRM Services for US based Advisory and Consulting Firm Image

Dynamics 365 - CRM Services for US based Advisory and Consulting Firm

Client Profile:
US based organization specializes in M&A Advisory and Consulting services.

Challenge:
To automate the current manual sales process, product and performance management. 
1. No clearly defined Sales process
2. Lack of structured data capture for sales execution
3. Lot of manual activities impacting salesperson productivity
4.

Ineffective tracking of contact relationships, restricting required insights to assist in sales execution
5. Lack of transactional reporting to identify key movements and delayed steps to ensure all opportunities are moving ahead in sales funnel efficiently

Solution Delivered:
1. Automate the entire sales process and streamlined with the help of business process flows in D365 CRM
2. Automated data capturing process 
3. Implemented automated customer interaction by providing the complete entity information within a single document through email.
4. Implemented interactive dashboards to provide better tracking of leads/opportunities within the system.
5. Created multiple Model Driven PowerApps to provide better user specific experience.

 

Business Value:
1. Higher Efficiency and Productivity
2. Improved Customer and User Experience
3. Greater insights with improved reporting system
4. Streamlined data capturing process
5. Compatible to all modern browsers


Technology/Tools:
MS Dynamics 365 Customer Engagement
Outlook Integration
Visual Studio 2017

Microsoft Dynamics CRM for Manufacturing Unit Image

Microsoft Dynamics CRM for Manufacturing Unit

Client Profile:
US based organization specializes in home appliance manufacturing

Challenge:
CRM Entities Customization.
Outlook integration.
Website Integration.
Ring Central Integration
Lead and Case Management

 

Solution Delivered:
Role based security setup and customization is done for client’s employees.
Outlook

and Wordpress Website integration is done where from they can have created leads from their website to D365 CRM
Also we are currently integrating Ring Central with CRM so that they can use calls, call logs etc..
Customized leads and cases management with the help of lead assignment rule and case routing rule

 

Business Value:
Able to get details of sales process of the organization.
Able to view details of every contact in CRM
Able to get leads from Websites
Streamlined process to manage leads and case routing

 

Technology/Tools:
MS Dynamics 365 Customer Engagement Module.
Outlook, OneDrive
Visual Studio 2017

Reporting Solutions in Salesforce CRM Image

Reporting Solutions in Salesforce CRM

Client is an Integrated Electrical Product Supply Company based in USA.

Requirement:

  • To streamline their reporting process client wanted Cynoteck to implement following functionalities: 
  • Charts/dashboards to display real time information
  • Iterative dynamic visual charts to display information graphically. 
  • To report on month wise historic
data

Solutions Provided:

  • Cynoteck delivered a solution to create all the charts and dashboard with the standard VF Charting.
  • Cynoteck created the customized business charts and Dashboard in the Salesforce using Visualforce charting.
  • Provided the ability to filter the chart data i.e. ability see the chart of the particular date stamp.
  • Created scheduled classes to take backup of monthly data.

Business Values:

  • Greater insights with improved analytics
  • Improved User Experience
  • Can see the data for a particular date stamp
  • Monthly comparison of sales figures

Tools and Technologies:

  • Visualforce
  • Visualforce Charting
  • Apex
  • Trigger pattern
Salesforce CRM Development for Blood Hound Image

Salesforce CRM Development for Blood Hound

US based Client  Underground Utility Locating Services provider  

Requirement: Field Service Management with customized functionality Specialized equipments assignment to job in hand Automatically detect and notify conflicts  Manage technicians work status.  

Solutions: Created custom scheduler functionality with very informative and easy to use drag

& Drop UI which helps in faster work allocation and management Display technician and work assignments in calendar view (Day/Week /Month) Complete visibility of technician details Automatic screen refresh to always display latest data Intuitive visual indicators to denote work allocations status, agent status, agents skills, holidays etc...   

Tools and Technologies:
Service Cloud Apex Visualforce Javascript JQuery Streaming APIs CSS SLDS
Customized Salesforce CRM Development Image

Customized Salesforce CRM Development

US based Client  

Requirement:
Automatic calculations for Insensitive program for Field Service agents Interactive report to show data for each agents  

Solutions Delivered: Automated the incentive calculation for agents so that incentive amount is always upto date as per the work done by service agent Created a custom report where admins can track intensives

for agents and view data grouped by various cost centers Admin can set goals for each agents  

Tools and Technologies:
Service Cloud Apex Visualforce Javascript
Customized Kanban View with Salesforce LWC Image

Customized Kanban View with Salesforce LWC

We developed this project for one of our NewZealand based client.

Requirement:
Custom Kanban view was required in which customer wanted to have some additional features over the out of box Kanban functionality and wanted to display more information on the UI to reduce the number of clicks for the end users. Every user should have ability to set his custom filters on the data and the system should remember their last
selected filters.  
Solutions Delivered: To implement the required funtionality, team Cynoteck used Salesforce LWC and created a Intuitive UI and faster loading screens.    Technologies: - Salesforce Sales Cloud - Apex - Javascript - HTML5 - LWC
Visitor Management - PowerApp Image

Visitor Management - PowerApp

We created a Canvas Power app to be used by the security staff of the organization who can enter the information of the visitor like name, address, photograph, contact person etc..

Once the entry is confirmed, contact person will get notified via the app.

We also created an admin to manage the record of the visitors to analyze the weekly, monthly or yearly records of the visitors and their purpose. Admin

can also check out the visitors if they haven’t checked out yet. 
LUXHOLDUPS Image

LUXHOLDUPS

Requirement: 
- Required a full featured Ecommerce website which is capable to add, delete, update  product in bulk. 
- Needed integration of ship station with woo commerce for importing, managing and shipping your orders process. 
- Requirement of Integrating dear Inventory with woo commerce for bulk upload of product details and description. 

Solution Delivered: 
- Created a modern web

application that is capable of handling bulk products.
- Created full featured ecommerce web application solution  from adding  product to product delivery.
- Created Custom templates for showing products with related products details.
- Integrated dear Inventory and ship station with woo commerce.

Value added:
- Improved reporting and analytics capabilities. 
- Improved bulk adding of products. 
Improved shipping of products from one place to another. 
- Easy to use for non technical entrepreneurs as well. 
- Easy to use admin panel for adding ,deleting and updating product.

Technology  used: 
- WordPress, PHP, MySQL

SchoolWiki Image

SchoolWiki

SchoolWiki has been designed for school teachers and parents to connect with school communities and ensure parents know all that is happening at school for their children. It is for all schools from K-12.

The information is uploaded by each school so it is simple and easy to use for parents. By selecting the school your children attend and choosing their particular class all important dates regarding school events,

assessments tasks/homework and sport for your child are brought to your device to view or synchronise with your calendar. Parents can also choose to receive reminders the day or week before events.

Additionally, schools can upload whole school events such as carnivals, photos, P & C meetings, assemblies. In fact there is no limit on events they can upload. 

So this app is developed with a complete school management solution package.

Requestky Image

Requestky

Requestky specializes in local businesses.

 

Based off your location, Requestky is able to connect you with all of your favorite local services. Simply create an account and have free access to your local directory.

Are you an entrepreneur? Requestky is a place where business owners can list their

business for free.

Continued use of GPS running in the background can dramatically decrease battery life.

Cuttly Image

Cuttly

The Cuttly smartphone app detects the nearest available lawn mower and ice cleaners and connects them to the requester.
This is a complete on-demand solution with GPS and payment integration.

Reviews

Sort by

Office365 Implementation for School

"Cynoteck Technology Solutions Pvt. Ltd. work like a team of experts who know their job well."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Apr. - May 2020
Project summary: 

Cynoteck Technology Solutions Pvt. Ltd. provided the installation and implementation of Microsoft Teams and Microsoft Office 365 in preparation for online classes.

The Reviewer
 
11-50 Employees
 
Dehradun, India
Ashish Chhabra
Director, St. Nursery School
 
Verified
The Review
Feedback summary: 

Cynoteck Technology Solutions Pvt. Ltd. managed to successfully install the programs needed. The team created a seamless system for the project. They managed to communicate well, which led to a better and faster project delivery and collaboration.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a Director at St. Nursery School - a preparatory school in Dehradun. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

As the lockdown was announced in India due to COVID-19, we contacted Cynoteck looking for a solution that will help us conduct all our classes online and manage the entire course curriculum online for our students.

Additionally, we also needed a solution for email and document management, and it would be great if all systems worked well together. Cynoteck suggested that we go with Office 365 and Teams as they were trusted solutions from Microsoft and would integrate well.

What were your goals for this project?

As a result of the lockdown, all schools were closed, and people’s movement was restricted. We were not sure till when these restrictions would be in place.

We wanted a solution that would firstly allow us to conduct our classes seamlessly online as well as manage our student’s entire course curriculum online and secondly, a solution for email and document management.

SOLUTION

How did you select Cynoteck Technology Solutions Pvt. Ltd.?

I have known the CEO of Cynoteck for many years.

Describe the project in detail.

Cynoteck team suggested that we should go with Microsoft Teams for Online Classes and Student Curriculum Management and Microsoft Office 365 for Email and Document Management.

The team took care of all aspects of the project, like the implementation, configuration, customizations, testing, and deployment of the solutions. They even trained our staff on how to use the solutions efficiently.

What was the team composition?

The team composed of 2 employees from Cynoteck who took care of the entire project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As the lockdown lasted for a few months, Teams and Office 365 have proven to be life savers for us. We were able to conduct all our classes online, manage our student’s course curriculum, have an email tool that can be accessed on-the-go and manage documents efficiently.

All our students, teachers and other staff were able to use these solutions from the comfort of their home. The entire system works seamlessly and so perfectly well that we cannot think of work without these solutions.

The fact that the Cynoteck team were so brilliant in their approach towards the project and communication with us, helped speed up the project delivery at such a critical time and there were no hiccups or roadblocks.

How effective was the workflow between your team and theirs?

Since this was a small project, not much project management was required. But the Cynoteck team worked like professionals and it was evident from their approach that they are experts at this work and have been doing this for years.

What did you find most impressive about this company?

As I have mentioned in the previous questions, they work like a team of experts who know their job well. I was impressed by every aspect of their team and approach towards the project, be it, their clear thought process, project planning, project delivery, training our staff, etc.

Are there any areas for improvement?

I cannot think of any areas of improvement. Also, because this was a small project. When we engage with Cynoteck for future, possibly larger projects, we will surely try to identify if there are any areas for improvement for them.

5.0
Overall Score Definitely, the team Cynoteck deserves a 5 star rating for all their professional and foccused dealing.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The project was delivered on schedule before the online classes were planned.
  • 5.0 Cost
    Value / within estimates
    The cost was reasonable and they gave a COVID discount.
  • 5.0 Quality
    Service & deliverables
    The team at Cynoteck are experts at what they do and were seamless in the implementation project for our school.
  • 5.0 NPS
    Willing to refer
    I would definitely like to refer and promote Cynoteck, the company is actually working for another school on our recommendation.

Site Update & Maintenance for Global Art Community

"We have really had a positive experience and continue to use them today!"

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2017 - Ongoing
Project summary: 

Cynoteck Technology Solutions Pvt. Ltd. is in charge of updating and maintaining a global art community site. The team utilized an Angular-based application to fulfill their tasks. 

The Reviewer
 
1-10 Employees
 
Brooklyn, New York
Carl Murray
CMO, Art Frankly
 
Verified
The Review
Feedback summary: 

Since 2017, Cynoteck Technology Solutions Pvt. Ltd. has been instrumental in the company's marketing efforts. They never miss any deadlines and communicate effectively with the client. Because of the team, the firm has been quickly expanding its user base.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CMO of Art Frankly, a global art community to post art jobs, find spaces and discover opportunities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd., and what were your goals?

We hired Cynoteck to update and maintain Art Frankly's existing site.

SOLUTION

How did you select Cynoteck Technology Solutions Pvt. Ltd. and what were the deciding factors?

We selected Cynoteck because of their reputation and through a referral. They also quoted quick deadlines and very fair pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They expanded our services on an angular based application and help maintain the site. They worked in weekly sprints with a scheduled weekly update call. They communicated throughout the process to ensure we got the product we wanted.

How many people from the vendor's team worked with you, and what were their positions?

There were 3 people in the core team, including 2 senior backend developers and 1 senior front end developer. At times the team was expanded quickly and easily for specific projects.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Cynoteck always meets its deadlines allowing us to plan our releases and marketing efforts accordingly. Our user base continues to grow and enjoy our services because of the hard work Cynoteck delivers.

Describe their project management style, including communication tools and timelines.

The project management is great. They communicate regularly and are very open about their process. They always meet their deadlines and we have had the same core team through all our years of working together. We communicate through: Trello, Video Chat, Github, and Chat.

What did you find most impressive or unique about this company?

We had access to the whole team which allowed us to communicate ideas and not have anything lost. In addition Udit the CEO is extremely hands on and ensures everything runs smoothly.

Are there any areas for improvement or something they could have done differently?

We have really had a positive experience and continue to use them today!

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They make themselves available to our schedule.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Services for Contract Manufacturing Company

"I found the team to be knowledgeable and professional and will consider them for future IT-related projects."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June - Aug. 2020
Project summary: 

Cynoteck Technology Solutions Pvt. Ltd. provided IT services for a contract manufacturing company The team was responsible for migrating all the client's data from Quickbooks to Dynamics Business Central.

The Reviewer
 
1-10 Employees
 
Deerfield, Illinois
President, J.A.M. International Company Limited
 
Verified
The Review
Feedback summary: 

The migration was successfully completed within 90 days, meeting the expectations of the internal team. Cynoteck Technology Solutions Pvt. Ltd. provides in-depth training videos and is always available. The team is knowledgeable and responsive.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a contract manufacturing and product sourcing company based in the Chicagoland area.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

As our business grows, we realized that Quickbooks could no longer keep up with our accounting needs. We hired Cynoteck to migrate all the data from Quickbooks to Dynamics Business Central and to implement a smooth transition.

What were your goals for this project?

Our goal for this project is to implement a system (Dynamics Business Central) to meet our growing business needs.

SOLUTION

How did you select this vendor?

We searched online and identified a couple of companies for this project. Experience, service and cost were the deciding factors that led us to select Cynoteck.

Describe the project in detail.

Once we selected this vendor, we had a meeting to go over each parties' responsibilities and set timelines. Cynoteck's team worked with our controller to get all the necessary information and data in order to complete the migration and start the implementation.

What was the team composition?

4 people (business development, project leader and two project support staff) from Cynoteck attended our first video conferences. Once the project was assigned to the project team, the project leader became our point of contact. Throughout the entire process, the business development manager was copied on all correspondences and checked in with us periodically to ensure all our needs were met.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 90 days, Cynoteck migrated all our data from Quickbooks from Dynamics Business Central and also successfully implemented Dynamics Business Central.

How effective was the workflow between your team and theirs?

The project manager that was assigned to our project was extremely responsive and attentive to all of our requests. We had weekly video calls and frequent email exchanges. They even provided recordings of video training sessions and step-by-step user manual for us.

What did you find most impressive about this company?

I found the team to be knowledgeable and professional and will consider them for future IT related projects.

Are there any areas for improvement?

Overall, I'm very happy with the services Cynoteck has provided to us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Development for Management Consulting Firm

"They were excellent at creating custom solutions to ensure that the general ledger fit all of our company's needs."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. - Apr. 2019
Project summary: 

Cynoteck Technology Solutions Pvt. Ltd. developed custom software for a management consulting firm. The team created a new general ledger for the company and imported their data.

The Reviewer
 
51-200 Employees
 
Owings Mills, Maryland
Michael Rose
Staff Accountant, Corporate Finance, Clearview Group, LLC
 
Verified
The Review
Feedback summary: 

The new general ledger helps the internal team save time, meeting their goals and expectations. Cynoteck Technology Solutions Pvt. Ltd. establishes a smooth workflow through clear communication. The team produces quality results in a collaborative manner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the corporate accountant for a CPA and Management Consulting firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd., and what were your goals?

The old general ledger could not support the growth that the firm has experienced. A new system had to be able to accommodate growth for the next several years. Cynoteck implemented the new GL.

SOLUTION

How did you select this vendor and what were the deciding factors?

The firm has used Cynoteck on many prior projects and the results have always been excellent. The team spent a considerable amount of time walking us through every consideration as well as creating custom features to fit our needs. We received estimates from other consultants that were significantly more expensive and less comprehensive in implementation ability. Cynoteck was the clear winner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The steps were to have a mutual understanding of the requirements of the system to fit the needs of the firm, normalize the current data to match to the new GL requirements, set up the new GL, import the data, train on the new system, and reconcile transactions.

How many people from the vendor's team worked with you, and what were their positions?

I primarily worked with the project leader and a developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The new general ledger has been able to do all we hoped it could and more. The time savings from having the right tool is significant.

Describe their project management style, including communication tools and timeliness.

The project was managed through Microsoft Teams. This was excellent because all of the calls were recorded for reference. The team broke down the project into smaller action steps that could easily be accomplished within a few days.

What did you find most impressive or unique about this company?

They were excellent at creating custom solutions to ensure that the general ledger fit all of our company's needs.

Are there any areas for improvement or something they could have done differently?

A higher level view of project deliverable and dates would have been helpful. There were misunderstandings about what each phase of the project constituted and the corresponding timeline.

GL mapping proved to be an issue. Much of the rework could have been avoided by the team and I spending more time in my showing how our transactions are recorded in the GL and the impact on the accounts.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Excellent overall - planned calls were fine in the early morning, last minute in the morning were hard to make
  • 5.0 Cost
    Value / within estimates
    The cost was lower than every other estimate and the quality was excellent
  • 5.0 Quality
    Service & deliverables
    Excellent work product
  • 5.0 NPS
    Willing to refer

Web & App Development for Animal Health Product Retailer

"Their team was very coordinated with me and our team on a regular basis."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Jan. - Apr. 2020
Project summary: 

Cynoteck Technology Solutions Pvt. Ltd. provided an email solution for an animal health product manufacturer and retailer. The team went on to provide web and mobile app development services. 

The Reviewer
 
51-200 Employees
 
Saharanpur, India
Anshul Arora
Director Marketing, Nutricare Life Sciences Ltd
 
Verified
The Review
Feedback summary: 

The engagement was successfully and met the needs and requirements of the client. The Cynoteck Technology Solutions Pvt. Ltd. team transitioned into a remote work environment effectively and continued to produce quality results. They are professional and driven.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Nutricare Life Sciences Ltd is a manufacturing and marketing company for Animal health products and adding Human health products soon. I am working as Director of Marketing for group companies ..

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

We hired them initially for Email solution - transformed onto Office 365 and social media upgradation and in second phase they will upgrade our website and develop App along with Digital media management and branding on monthly basis.

What were your goals for this project?

We wanted a comprehensive and safe email solution where we can do our webinars and use hassle free solutions for our team . Moreover we want to keep upgrading our Technology based working and promotions..

SOLUTION

How did you select this vendor?

Our team got personal reference and also we searched them from online search engine..

Describe the project in detail.

We selected them for overall development and upgradation for Email solutions , web and app dev, digital marketing and management of all IT related services and training to our team.

What was the team composition?

Sales and Technical staff and for the second phase a project manager, developer and 2 people from digital marketing field

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Well the results were quite good, Infact in Era of Covid-19 , where our team was working from home and their as well, they coordinated well and did excellent job for our complete satisfaction. The initial project was finished within 3 months time and cost us well within our target.

How effective was the workflow between your team and theirs?

Their team was very coordinated with me and our team on a regular basis. At the end i would congratulate Cynoteck team for doing work in proper flow with Nutricare team.

What did you find most impressive about this company?

Company belongs to dehradun , a side way town of India but they have a great team and solutions for every problems we had and best part was their timely response and cost effectiveness

Are there any areas for improvement?

Yes there are always scope of improvement in the project lined up with them for second phase , initial work done as per our need .

5.0
Overall Score full marks to them for their team efforts and goodluck
  • 5.0 Scheduling
    ON TIME / DEADLINES
    it was easy and smooth in times of Covid as well..
  • 5.0 Cost
    Value / within estimates
    very much within our target range as per the product and market competitors offers.
  • 5.0 Quality
    Service & deliverables
    Rating based on Response rate, solution provided, training for it and cost effectiveness with positive approach .
  • 4.5 NPS
    Willing to refer
    as they are easily approachable and fast in response

App Design & Dev for CRM Software Company

"The app was launched on Appexchange and received widespread acclaim."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2017 - June 2020
Project summary: 

A software company concentrating on a hosted CRM system hired Cynoteck Technology Solutions Pvt. Ltd to design, develop, configure, and launch a new GDPR solution for Salesforce.

The Reviewer
 
11-50 Employees
 
Chippenham, United Kingdom
Peter Connell
CEO, CallPro CRM
 
Verified
The Review
Feedback summary: 

The app was launched to widespread acclaim. The team at Cynoteck Technology Solutions Pvt. Ltd excelled at project management, with them regularly complying with all deadlines and communicating all issues in advance.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a software company concentrating on a hosted CRM system. We developed extensive functionality to handle the GDPR with the CRM. I am the MD.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

Having created the GDPR functionality for our own CRM we decided to create an app for Salesforce to do the same thing.

What were your goals for this project?

To create and app for Salesforce to handle GDPR and list it on Appexchange.

SOLUTION

How did you select this vendor?

Internet searching

Describe the project and the services they provided in detail.

E.g., They designed, developed, configured, and launched a new GDPR solution for Salesforce. The project began with a discovery workshop, which let us reach a mutual understanding of the business challenges and goals. Once we approved the workflows, wireframes, and mockups, the actual production began in the form of 2-week sprints. The functional versions were ready for user testing and feedback every two weeks. Improvements were made during each sprint thanks to key suggestions from their developers.

What was the team composition?

There were 2-3 people on our side and also in their development team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The app was launched on Appexchange and received widespread acclaim, including at the Dreamforce event in San Francisco.

How was project management arranged and how effective was it?

Project management was very impressive, especially compared to other vendors. Their team regularly complied with deadlines and always communicated delays well ahead of time. Unexpected turnover never threatened to stop critical progress. We communicated exclusively with Skype.

What did you find most impressive about this company?

Clients have direct access to both project managers and the wider team behind them. This is critical because technical things can easily be lost in translation when there's always and only a single middleman playing the role of messenger. They prevent that issue by keeping the lines of communication completely open.

Are there any areas for improvement?

There is very little they could improve. My only suggestion for the inexperienced is to document as much as possible before brainstorming. Validating your project requirements will be much easier with thoughts already articulated.

5.0
Overall Score All very good
  • 5.0 Scheduling
    ON TIME / DEADLINES
    All very good
  • 5.0 Cost
    Value / within estimates
    Competitive
  • 5.0 Quality
    Service & deliverables
    All very good
  • 5.0 NPS
    Willing to refer
    Good partner to work with

Microsoft Automation for Law Firm

"We are increasingly impressed by the great customer service and kindness."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2019 - Ongoing
Project summary: 

Cynoteck Technology Solutions Pvt. Ltd. provided development with Microsoft Dynamics. Their team built a custom solution for a management application. 

The Reviewer
 
1-10 Employees
 
Costa Mesa, California
Joseph Adams
Attorney & Shareholder, Adams & Pham APC
 
Verified
The Review
Feedback summary: 

Cynoteck Technology Solutions Pvt. Ltd. successfully built a profound impact. Their team built a custom SaaS solution. The project management is effective. Their technical expertise is strong.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a small law firm located in Orange County, California. I am an attorney and principal.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

We hired Cynoteck to develop a flow in Power Automate and Dynamics 365 custom solution.

What were your goals for this project?

Our goal for the Power Automate flow was to automatically send an email to clients containing a statement of the client's account and reminder to pay open invoices. The goal for the Dynamics 365 solution was to customize Dynamics to conform to our firm's needs, practices and procedures.

SOLUTION

How did you select this vendor?

We discovered Cynoteck on Upwork and selected it for a number of reasons, including: (a) status as a Microsoft Gold Partner; (b) experience and expertise working with Microsoft Dynamics 365 and Power Platform; and (c) its responsiveness to our initial inquiry and follow-up questions.

Describe the project and the services they provided in detail.

The Power Automate project consisted of creating a custom connector for our practice management application and a scheduled flow that pulls in data from our practice management application and sends an email to each client listing any open invoices. The Dynamics 365 project, which is ongoing, consists of developing a custom solution to conform Dynamics 365 to our firm's needs, practices and procedures.

What was the team composition?

The team has not changed over time, except when necessary to add additional subject matter expertise. I believe the Power Automate project consisted of a one or two person team, but the Dynamics 365 project team is five or six. I have always interacted with an assigned project manager as my single point of contact. Consequently, coordination and communication have always been (and continue to be) easy.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The long-term impact will be profound because these projects have shown us that, regardless of our firm's small size, it is possible for us to have a custom practice management system that perfectly fits our needs. We do not need to settle for OTB solutions because Cynoteck's expertise, combined with IaaS/PaaS/SaaS, makes custom solutions a reality for small firms. The possibilities are limitless.

How was project management arranged and how effective was it?

We have been assigned a project manager as our primary point of contact. It has been perfectly effective.

What did you find most impressive about this company?

Initially, we were (and still are) impressed by the high level of technical competence. As time goes on, however, we are increasingly impressed by the great customer service and kindness.

Are there any areas for improvement?

Honestly, no. We plan to continue working with Cynoteck and do not want them to change anything.

5.0
Overall Score Wish we found them sooner.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Completed tasks and projects on time.
  • 5.0 Cost
    Value / within estimates
    Very affordable and open to fixed fee or hourly.
  • 5.0 Quality
    Service & deliverables
    We have received exactly what we requested.
  • 5.0 NPS
    Willing to refer
    We will refer to Cynoteck and will continue to use them ourselves.

Internal Training Web Dev for Design & Marketing Studio

"Their technical expertise is fantastic, and their turn around time is absolutely stellar."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Dec. 2019 - Jan. 2020
Project summary: 

Cynoteck Technology Solutions Pvt. Ltd. helped build an internal safety and training website for a design and marketing studio's client. They worked on WordPress customization and provided support.

The Reviewer
 
1-10 Employees
 
Albuquerque, New Mexico
CEO, Design & Marketing Studio
 
Verified
The Review
Feedback summary: 

Cynoteck Technology Solutions Pvt. Ltd.'s project improved the efficiency of the client's ability to keep all employees current on safety certifications and decreased HR costs. The team's project management was smooth, their technical expertise is fantastic, and their turn around time is stellar.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a design studio that does Design & Marketing on all platforms. Print, Digital, Displays, Signage & Photography

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

We hired Cynoteck to help us build an internal Safety and Training website for an Aerospace client to manage the required safety training that the employees needed to stay current with. The site built locally and then packaged up to be installed on their internal servers for viewing only within the internal network. My current staff was already pretty slammed and we needed to knock this out faster than my schedule would have allowed.

What were your goals for this project?

The project needed to be a responsive WordPress installation to run on an internal Linux installation on a Microsoft server. It needed to be developed externally and packaged up for importation onto the client's internal network. Cynoteck was able to help me ramp up production to meet the needs of a very good client.

SOLUTION

How did you select this vendor?

I have had a working relationship with Cynoteck for well over 5 years now and have used them for multiple projects of varying technologies when i need to ramp up production or if there's a technology they specialize in that we might not delve into on a regular basis.

Describe the project and the services they provided in detail.

Cynoteck worked closely with myself and my design team on the customization of a Wordpress theme with the designs we developed. They produced the website externally and then packaged up the project for importation on the client's side internally. And continued to provide valuable support to us for guidance on installation.

What was the team composition?

We worked closely with Udit and one of his developers to produce this site and the team remained constant thru out the process.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project improved the efficiency of the client's ability to keep all employees current on safety certifications and keep track of and remind employees what certifications or classes they need to take by a certain date. This also allows the client to easily manage their corporate legal requirements of safety and training and is decreasing their internal HR costs of managing this aspect of their company.

How was project management arranged and how effective was it?

Project management was smooth as usual, communication was done using skype to interface, and even though they are overseas, they are very accommodating on time consideration for the time differences and they are also very good with English and communication is far easier with Udit and his team than several other partners i have tried previously.

What did you find most impressive about this company?

I really appreciate the ability to easily communicate with Cynoteck. Their technical expertise is fantastic, and their turn around time is absolutely stellar.

Are there any areas for improvement?

I really don't have anything to critique on as far as improvements. Everything we've worked on has gone very smooth.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dev Augmentation for Microsoft Power Platform Solutions Co

“I have no reason to look elsewhere; they deliver what I need.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2009 - Ongoing
Project summary: 

Cynoteck Technology provides staff augmentation services to a BI solutions company. They have supported several development projects and worked in technologies like Azure, Angular, .NET, and C#, amongst others.

The Reviewer
 
1-10 Employees
 
Melbourne, Australia
CEO & Founder, Microsoft Power Platform Solutions Company
 
Verified
The Review
Feedback summary: 

Cynoteck Technology’s ability to satisfy the requirements and deliver high-quality work has supplemented a long-term partnership. Responsive and accommodating, the team communicates well and operates with integrity. They have reasonable rates and an impressive global customer base.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and founder of a Microsoft Power Platform solutions company. I specialize in Microsoft 365 Solutions, like MSM on Azure and SharePoint. We pay particular attention to the Microsoft Power Platform, so Power Apps, Power Automate, and Power BI.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cynoteck Technology Solutions Pvt. Ltd.?

A lot of our work is around automation and business productivity applications. My relationship with Cynoteck Technology Solutions Pvt. Ltd. is to augment the services that we deliver. They help out with development.

SOLUTION

What was the scope of their involvement?

Cynoteck has helped with multiple development projects for our clients. They work on a project-to-project basis, as opposed to managed contracts. It’s been a broad range of projects. Early on, they helped with a lot of traditional web development projects on the Microsoft stack in particular, like .NET, C#, web applications, and Azure applications. They also did full-stack web development. More recent work of note was a scheduling application for a large trust plant manufacturer here in Australia to help them with their sales. The solution was based on Azure, Angular, .NET, APIs, and even elements of the Power Platform.

They also helped build a few solutions around automating the creation of Microsoft Team sites and SharePoint sites, as well as other artifacts in Office 365. They have helped in the area of Microsoft Dynamics. We’re using Cynoteck to help put together a proposal for another customer that is looking to move away from their current patient management system to something that’s a bit more comprehensive. That’s a work in progress, but I’m relying quite heavily on their expertise in that area.

What is the team composition?

I work with a project manager, a number of sales guys around Dynamics, and several developers. Over the last 10 years, I’ve worked with everyone from junior and senior developers to sales staff and Udit (CEO) himself.

How did you come to work with Cynoteck Technology Solutions Pvt. Ltd.?

Finding a good, reliable developer or agency isn’t the easiest thing to do. I don’t remember how I found them, but the fact that I’m still working with them 10 years later says a lot.

How much have you invested with them?

We’ve spent $50,000–$100,000.

What is the status of this engagement?

We started working together in December 2009. I’m currently waiting on a signature for a project that I plan to engage them on, which is a Power BI and Azure solution for a university in Australia.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re trustworthy. I have no reason to look elsewhere; they deliver what I need. The engagement with them has been great. Once I give them a scope of work, they will do what’s required to deliver the results as expected.

How did Cynoteck Technology Solutions Pvt. Ltd. perform from a project management standpoint?

Cynoteck is responsive and well managed. They’re reliable. There aren’t any communication barriers.

What did you find most impressive about them?

They understand what we’re asking for. If they don’t have a specific skillset we’re looking for, they’re upfront about it. They have integrity and are honest.

Are there any areas they could improve?

I haven’t had anything to complain about other than constructive feedback at times, which is what you’d get with any organization. At times, they could have a better understanding of expectations. We have a solid relationship with them. They listen, are accommodating, and bend over backward to help out.

Do you have any advice for potential customers?

They deliver quality work. They operate not only out of India but also the US. They have good reach and quality customers all over the world. They have a good team. I have no reason to go anywhere else.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    I haven’t had any issues with scheduling with them.
  • 5.0 Cost
    Value / within estimates
    They are very accommodating with reasonable rates.
  • 5.0 Quality
    Service & deliverables
    They’re not perfect, but they’re good.
  • 5.0 NPS
    Willing to refer

Salesforce Dev for Electrical Utility Product Distributor

"Unlike competitors, Cynoteck Technology Solutions Pvt. Ltd. can bridge the gap between business needs and coding functions."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2013 - Ongoing
Project summary: 

Using Salesforce technologies, Cynoteck Technology Solutions Pvt. Ltd. has developed numerous systems including a custom accounting and inventory product with electronic data interchange (EDI) capacity.

The Reviewer
 
11-50 Employees
 
Cerritos, California
Aria Ziatabari
COO, Cadence Electrical Supply
 
Verified
The Review
Feedback summary: 

Cynoteck Technology Solutions Pvt. Ltd. delivered a successful system that has made business processes more efficient. The team has provided tools and remained responsive to support effective project management. They have diverse knowledge, streamlining communication to remain a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Cadence Electrical Supply. We’re a distributor of electrical utility products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cynoteck Technology Solutions Pvt. Ltd.?

I’ve worked with them for a long time. I’ve brought them on to support a variety of projects including an inventory and accounting system.

SOLUTION

What was the scope of their involvement?

Cynoteck Technology Solutions Pvt. Ltd. has implemented numerous platforms over the years. Their team has built inventory management, billing, and project management systems.

They’ve also executed an accounting and inventory system, customizing the product to fit our needs. The project was huge. Their team interfaced with our client’s technical contact to complete the project using Salesforce technologies. They managed a significant amount of data including over 4000 skews, pre-agreed-upon prices, and over 100 shipped-to locations. To be successful on this contract, we needed to have EDI connectivity, which Cynoteck Technology Solutions Pvt. Ltd. was able to create. This functionality allows our system to communicate with that of the client’s directly. For example, purchase orders that come from our client enter our Salesforce system as sales orders directly. Manual entry is no longer needed.

What is the team composition?

Usually, we work with between two to four Cynoteck Technology Solutions Pvt. Ltd’s teammates.

How did you come to work with Cynoteck Technology Solutions Pvt. Ltd.?

I’ve been working with them for almost nine years now. I used to work at a small private equity firm where I first engaged Cynoteck Technology Solutions Pvt. Ltd. After working with them on several projects, I brought them on at Cadence Electrical Supply.

How much have you invested with them?

During the first three years, we spent between $1,000–$2,000 a month. Sometimes we spent about $3,000 a month.

What is the status of this engagement?

At Cadence Electrical Supply, we started working with Cynoteck Technology Solutions Pvt. Ltd. in April 2013, and the engagement’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The accounting and inventory system Cynoteck Technology Solutions Pvt. Ltd. built has made my job easier. There’s way less manual input. What could take five or six full-time employees to handle, we’re able to handle with an inside staff of about three. Their team has been awesome. I’ve always liked working with them.

How did Cynoteck Technology Solutions Pvt. Ltd. perform from a project management standpoint?

They have a great bug tracking system where you can actually create and design tasks for them. I can also get on a call with the principal. But if an assignment's technical, I’ll use the tracker. They’ve been succinct and accessible.

What did you find most impressive about them?

They don’t need a lot of touchpoints. Their team gets it. With most developers, you have to explain assignments down to the nitty-gritty details. Unlike competitors, Cynoteck Technology Solutions Pvt. Ltd. can bridge the gap between business needs and coding functions. Usually, you need one or two middlemen to explain a project but not with their team; that’s why they’ve been my go-to partner.

Are there any areas they could improve?

They had employee turnover about two years ago. The new employee took a while to get familiar with our project but that’s not their fault. That’s the nature of the world.

5.0
Overall Score It’s always been a five. I’ve never had to look anywhere else.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've referred them.
Verification

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BRONZE VERIFIED
Business Entity
Business Entity Name
CYNOTECK TECHNOLOGY SOLUTIONS PRIVATE LIMITED
Status
Active
Jurisdiction of Formation
India
Id
U72300UR2013PTC000887
Date of Formation
Oct 8, 2013
Client Reviews
VERIFIED CLIENT REVIEWS
12
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
September 29, 2020