Cynoteck Technology Solutions Pvt. Ltd.

BACKGROUND

Please describe your company and your position there.

We are a software company concentrating on a hosted CRM system. We developed extensive functionality to handle the GDPR with the CRM. I am the MD.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

Having created the GDPR functionality for our own CRM we decided to create an app for Salesforce to do the same thing.

What were your goals for this project?

To create and app for Salesforce to handle GDPR and list it on Appexchange.

SOLUTION

How did you select this vendor?

Internet searching

Describe the project and the services they provided in detail.

E.g., They designed, developed, configured, and launched a new GDPR solution for Salesforce. The project began with a discovery workshop, which let us reach a mutual understanding of the business challenges and goals. Once we approved the workflows, wireframes, and mockups, the actual production began in the form of 2-week sprints. The functional versions were ready for user testing and feedback every two weeks. Improvements were made during each sprint thanks to key suggestions from their developers.

What was the team composition?

There were 2-3 people on our side and also in their development team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The app was launched on Appexchange and received widespread acclaim, including at the Dreamforce event in San Francisco.

How was project management arranged and how effective was it?

Project management was very impressive, especially compared to other vendors. Their team regularly complied with deadlines and always communicated delays well ahead of time. Unexpected turnover never threatened to stop critical progress. We communicated exclusively with Skype.

What did you find most impressive about this company?

Clients have direct access to both project managers and the wider team behind them. This is critical because technical things can easily be lost in translation when there's always and only a single middleman playing the role of messenger. They prevent that issue by keeping the lines of communication completely open.

Are there any areas for improvement?

There is very little they could improve. My only suggestion for the inexperienced is to document as much as possible before brainstorming. Validating your project requirements will be much easier with thoughts already articulated.

BACKGROUND

Please describe your company and your position there.

We are a small law firm located in Orange County, California. I am an attorney and principal.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

We hired Cynoteck to develop a flow in Power Automate and Dynamics 365 custom solution.

What were your goals for this project?

Our goal for the Power Automate flow was to automatically send an email to clients containing a statement of the client's account and reminder to pay open invoices. The goal for the Dynamics 365 solution was to customize Dynamics to conform to our firm's needs, practices and procedures.

SOLUTION

How did you select this vendor?

We discovered Cynoteck on Upwork and selected it for a number of reasons, including: (a) status as a Microsoft Gold Partner; (b) experience and expertise working with Microsoft Dynamics 365 and Power Platform; and (c) its responsiveness to our initial inquiry and follow-up questions.

Describe the project and the services they provided in detail.

The Power Automate project consisted of creating a custom connector for our practice management application and a scheduled flow that pulls in data from our practice management application and sends an email to each client listing any open invoices. The Dynamics 365 project, which is ongoing, consists of developing a custom solution to conform Dynamics 365 to our firm's needs, practices and procedures.

What was the team composition?

The team has not changed over time, except when necessary to add additional subject matter expertise. I believe the Power Automate project consisted of a one or two person team, but the Dynamics 365 project team is five or six. I have always interacted with an assigned project manager as my single point of contact. Consequently, coordination and communication have always been (and continue to be) easy.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The long-term impact will be profound because these projects have shown us that, regardless of our firm's small size, it is possible for us to have a custom practice management system that perfectly fits our needs. We do not need to settle for OTB solutions because Cynoteck's expertise, combined with IaaS/PaaS/SaaS, makes custom solutions a reality for small firms. The possibilities are limitless.

How was project management arranged and how effective was it?

We have been assigned a project manager as our primary point of contact. It has been perfectly effective.

What did you find most impressive about this company?

Initially, we were (and still are) impressed by the high level of technical competence. As time goes on, however, we are increasingly impressed by the great customer service and kindness.

Are there any areas for improvement?

Honestly, no. We plan to continue working with Cynoteck and do not want them to change anything.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a design studio that does Design & Marketing on all platforms. Print, Digital, Displays, Signage & Photography

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

We hired Cynoteck to help us build an internal Safety and Training website for an Aerospace client to manage the required safety training that the employees needed to stay current with. The site built locally and then packaged up to be installed on their internal servers for viewing only within the internal network. My current staff was already pretty slammed and we needed to knock this out faster than my schedule would have allowed.

What were your goals for this project?

The project needed to be a responsive WordPress installation to run on an internal Linux installation on a Microsoft server. It needed to be developed externally and packaged up for importation onto the client's internal network. Cynoteck was able to help me ramp up production to meet the needs of a very good client.

SOLUTION

How did you select this vendor?

I have had a working relationship with Cynoteck for well over 5 years now and have used them for multiple projects of varying technologies when i need to ramp up production or if there's a technology they specialize in that we might not delve into on a regular basis.

Describe the project and the services they provided in detail.

Cynoteck worked closely with myself and my design team on the customization of a Wordpress theme with the designs we developed. They produced the website externally and then packaged up the project for importation on the client's side internally. And continued to provide valuable support to us for guidance on installation.

What was the team composition?

We worked closely with Udit and one of his developers to produce this site and the team remained constant thru out the process.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project improved the efficiency of the client's ability to keep all employees current on safety certifications and keep track of and remind employees what certifications or classes they need to take by a certain date. This also allows the client to easily manage their corporate legal requirements of safety and training and is decreasing their internal HR costs of managing this aspect of their company.

How was project management arranged and how effective was it?

Project management was smooth as usual, communication was done using skype to interface, and even though they are overseas, they are very accommodating on time consideration for the time differences and they are also very good with English and communication is far easier with Udit and his team than several other partners i have tried previously.

What did you find most impressive about this company?

I really appreciate the ability to easily communicate with Cynoteck. Their technical expertise is fantastic, and their turn around time is absolutely stellar.

Are there any areas for improvement?

I really don't have anything to critique on as far as improvements. Everything we've worked on has gone very smooth.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and founder of a Microsoft Power Platform solutions company. I specialize in Microsoft 365 Solutions, like MSM on Azure and SharePoint. We pay particular attention to the Microsoft Power Platform, so Power Apps, Power Automate, and Power BI.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cynoteck Technology Solutions Pvt. Ltd.?

A lot of our work is around automation and business productivity applications. My relationship with Cynoteck Technology Solutions Pvt. Ltd. is to augment the services that we deliver. They help out with development.

SOLUTION

What was the scope of their involvement?

Cynoteck has helped with multiple development projects for our clients. They work on a project-to-project basis, as opposed to managed contracts. It’s been a broad range of projects. Early on, they helped with a lot of traditional web development projects on the Microsoft stack in particular, like .NET, C#, web applications, and Azure applications. They also did full-stack web development. More recent work of note was a scheduling application for a large trust plant manufacturer here in Australia to help them with their sales. The solution was based on Azure, Angular, .NET, APIs, and even elements of the Power Platform.

They also helped build a few solutions around automating the creation of Microsoft Team sites and SharePoint sites, as well as other artifacts in Office 365. They have helped in the area of Microsoft Dynamics. We’re using Cynoteck to help put together a proposal for another customer that is looking to move away from their current patient management system to something that’s a bit more comprehensive. That’s a work in progress, but I’m relying quite heavily on their expertise in that area.

What is the team composition?

I work with a project manager, a number of sales guys around Dynamics, and several developers. Over the last 10 years, I’ve worked with everyone from junior and senior developers to sales staff and Udit (CEO) himself.

How did you come to work with Cynoteck Technology Solutions Pvt. Ltd.?

Finding a good, reliable developer or agency isn’t the easiest thing to do. I don’t remember how I found them, but the fact that I’m still working with them 10 years later says a lot.

How much have you invested with them?

We’ve spent $50,000–$100,000.

What is the status of this engagement?

We started working together in December 2009. I’m currently waiting on a signature for a project that I plan to engage them on, which is a Power BI and Azure solution for a university in Australia.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re trustworthy. I have no reason to look elsewhere; they deliver what I need. The engagement with them has been great. Once I give them a scope of work, they will do what’s required to deliver the results as expected.

How did Cynoteck Technology Solutions Pvt. Ltd. perform from a project management standpoint?

Cynoteck is responsive and well managed. They’re reliable. There aren’t any communication barriers.

What did you find most impressive about them?

They understand what we’re asking for. If they don’t have a specific skillset we’re looking for, they’re upfront about it. They have integrity and are honest.

Are there any areas they could improve?

I haven’t had anything to complain about other than constructive feedback at times, which is what you’d get with any organization. At times, they could have a better understanding of expectations. We have a solid relationship with them. They listen, are accommodating, and bend over backward to help out.

Do you have any advice for potential customers?

They deliver quality work. They operate not only out of India but also the US. They have good reach and quality customers all over the world. They have a good team. I have no reason to go anywhere else.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Cadence Electrical Supply. We’re a distributor of electrical utility products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cynoteck Technology Solutions Pvt. Ltd.?

I’ve worked with them for a long time. I’ve brought them on to support a variety of projects including an inventory and accounting system.

SOLUTION

What was the scope of their involvement?

Cynoteck Technology Solutions Pvt. Ltd. has implemented numerous platforms over the years. Their team has built inventory management, billing, and project management systems.

They’ve also executed an accounting and inventory system, customizing the product to fit our needs. The project was huge. Their team interfaced with our client’s technical contact to complete the project using Salesforce technologies. They managed a significant amount of data including over 4000 skews, pre-agreed-upon prices, and over 100 shipped-to locations. To be successful on this contract, we needed to have EDI connectivity, which Cynoteck Technology Solutions Pvt. Ltd. was able to create. This functionality allows our system to communicate with that of the client’s directly. For example, purchase orders that come from our client enter our Salesforce system as sales orders directly. Manual entry is no longer needed.

What is the team composition?

Usually, we work with between two to four Cynoteck Technology Solutions Pvt. Ltd’s teammates.

How did you come to work with Cynoteck Technology Solutions Pvt. Ltd.?

I’ve been working with them for almost nine years now. I used to work at a small private equity firm where I first engaged Cynoteck Technology Solutions Pvt. Ltd. After working with them on several projects, I brought them on at Cadence Electrical Supply.

How much have you invested with them?

During the first three years, we spent between $1,000–$2,000 a month. Sometimes we spent about $3,000 a month.

What is the status of this engagement?

At Cadence Electrical Supply, we started working with Cynoteck Technology Solutions Pvt. Ltd. in April 2013, and the engagement’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The accounting and inventory system Cynoteck Technology Solutions Pvt. Ltd. built has made my job easier. There’s way less manual input. What could take five or six full-time employees to handle, we’re able to handle with an inside staff of about three. Their team has been awesome. I’ve always liked working with them.

How did Cynoteck Technology Solutions Pvt. Ltd. perform from a project management standpoint?

They have a great bug tracking system where you can actually create and design tasks for them. I can also get on a call with the principal. But if an assignment's technical, I’ll use the tracker. They’ve been succinct and accessible.

What did you find most impressive about them?

They don’t need a lot of touchpoints. Their team gets it. With most developers, you have to explain assignments down to the nitty-gritty details. Unlike competitors, Cynoteck Technology Solutions Pvt. Ltd. can bridge the gap between business needs and coding functions. Usually, you need one or two middlemen to explain a project but not with their team; that’s why they’ve been my go-to partner.

Are there any areas they could improve?

They had employee turnover about two years ago. The new employee took a while to get familiar with our project but that’s not their fault. That’s the nature of the world.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Alto Palo, a development and design firm for web apps and mobile apps.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cynoteck Technology Solutions Pvt. Ltd.?

Cynoteck has provided software development and front and back end solutions for us and our clients since 2015. Platforms worked on include: WordPress, iOS, Angular and more.

What were your goals for this project?

To meet the needs of our clients’ development and design needs on a consistent basis.

SOLUTION

How did you select this vendor?

The wide range of skills and communication structure. Also, the care and speed to which work is completed is excellent.

Describe the project and the services they provided in detail.

Mobile App development from concept to deployment. Webapp full stack development. CMS and back end development.

What was the team composition?

The team composition consists of a project manager and 2-3 developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Cynoteck has benefited my business tremendously over the years. I will continue to work with them moving forward.

How was project management arranged and how effective was it?

Project management is very effective while working on every phase of the projects. Communication is always prompt and clear. If any clarification is ever needed it is always made known so that the correct expectation is achieved.

What did you find most impressive about this company?

Clients has access to all members of the team if needed. This cuts down on miscommunication and gets the job done more effectively.

Are there any areas for improvement?

None yet!

BACKGROUND

Introduce your business and what you do there.

When I started working on this project, I was the VP of IT at Blood Hound, which is our sister company. I was the primary point of contact for all vendor relations, including our Salesforce project. I’m still overseeing this particular engagement.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cynoteck Technology Solutions Pvt. Ltd.?

The challenge was twofold. One piece of the project involved ongoing break-fix work, mostly in the form of help desk tickets. The other element was custom Salesforce development and other Salesforce administrative work.

One of the reasons why we need a full-time Salesforce development partner is because we have a highly customized Salesforce org. The main component is a custom field service management platform. We needed a team to help us maintain, support, and enhance that product.

SOLUTION

What was the scope of their involvement?

They are our Salesforce partner. They help us resolve issues, and we frequently engage them with larger Salesforce projects, sometimes with specific scopes of work, budgets, and timelines. The team from Cynoteck is often working with me to come up with new ideas and concepts. Sometimes I come to them with new features and requirements.

Once we agree on a solution, they go ahead and implement it. Cynoteck does its own development testing, and they’ll also do user acceptance testing if I ask for it. For the more detailed concepts and features, they’ll create testing scripts and run them before sending me the final version. They handle deployment as well.

There’s a specific project we implemented with them about four years ago called the Technician Incentive Program (TIP). Cynoteck architected that solution based on the requirements that I gave them. They created a proposed solution, we reviewed it together, and then they tested it and deployed it.

That specific program was very complex. Basically, we wanted to know how well utilized our technicians were. We use a tiered bonus system to incentivize our technicians to meet and exceed their monthly goals. Cynoteck helped us implement an automated version of that, all in Salesforce.

What is the team composition?

We have about five folks from Cynoteck on a regular basis. There’s a dedicated project manager, a business analyst that comes up with ideas and solutions, and several developers. About halfway into the engagement—so several years back—we asked them to add a QA person that could also handle user acceptance testing.

How did you come to work with Cynoteck Technology Solutions Pvt. Ltd.?

I originally found Cynoteck on a freelancer site while I was at a previous job. I was working at a custom software development company, and we were implementing a Windows 8 application project. Udit (CEO, Cynoteck Technology Solutions Pvt. Ltd.) and I worked very closely during that year-long engagement.

I was a vendor of Blood Hound while I was working on that Windows 8 project, and Udit eventually found out that we were doing a Salesforce project with them. He was interested in talking to them about it, and I was open to that because we’d had no issues with Cynoteck. I was eventually introduced to our account rep, and the project began soon after.

How much have you invested with them?

We’ve spent about $250,000 throughout our time together.

What is the status of this engagement?

They’ve been working with me on the Blood Hound side since January 2015. I’m still working with them, so this is an ongoing engagement.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve made a crucial impact on our business. We’ve grown and changed over the last four years, and without Cynoteck, our solutions would not have been able to keep up. I also haven’t heard any complaints from end-users on anything they’ve built.

How did Cynoteck Technology Solutions Pvt. Ltd. perform from a project management standpoint?

We have a dedicated project manager, and he does a pretty decent job of communicating with us. We don’t talk on a daily basis, but he’s always involved with overseeing and maintaining everything.

I like that I’m able to work one on one with the developers as well. I treat them as if they were one big team. When we communicate, I’m usually communicating with all of them, so we’re always on the same page.

What did you find most impressive about them?

They’re very easy to work with because they’re willing to accept change. Our requirements and priorities change frequently, and they’ve been very understanding of that. Other vendors are not always that open or flexible.

There was a point during our partnership with them that we changed our whole development methodology. We went from waterfall to agile, which is a pretty dramatic shift. I would not have been able to do that without their help.

That was three years ago, and we’ve been using agile ever since. We still make tweaks, because we’re still learning, but they’ve been extremely helpful. I try to call them a partner rather than a vendor because I do feel like they’re an extension of Blood Hound.

They may be remote, but I trust them with the system. If something happened to me, I’m confident that they would still make the right decisions. I can rely on their expertise—they know the system inside and out.

Are there any areas they could improve?

This is true of other development partners as well, but I sometimes wish Cynoteck would push back more against my requirements. It was a struggle at first to get them to challenge me when they thought there was a better solution out there. They’ve gotten much better at this, and we’re way more collaborative now.

They’re always willing to hear our feedback, but I want to make sure that goes both ways. I try to ask them for their feedback about myself or my team so that we can keep working well together.

BACKGROUND

Please describe your company and position.

I am the Founder of Mad for People LLC

Describe what your company does in a single sentence.

We are Ed-Tech Start-up and have launched Kids E-learning Mobile App.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cynoteck Technology Solutions Pvt. Ltd. to accomplish?

• Enhance UI/UX Designs
• Develop & Deploy the Mobile App

SOLUTION

How did you find Cynoteck Technology Solutions Pvt. Ltd.?

Referral

Why did you select Cynoteck Technology Solutions Pvt. Ltd. over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Cynoteck Technology Solutions Pvt. Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project included imporving the UI/UX designs and developing the Mobile App. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Design and deployment of the Mobile App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management was great. Really happy with the proactive communication and understanding of the Project itself. The Team was deeply involved in the project which lead to several imvropements in the designs and workflows. 

What was your primary form of communication with Cynoteck Technology Solutions Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Understanding of Clients and Start-up ecosystem; they worked with me on every step and were very flexible in incorporating my never ending requirements. 

Are there any areas for improvement or something Cynoteck Technology Solutions Pvt. Ltd. could have done differently?

Everything went great and beyond expectations. I have signed them up for Ongoing support and APP mangement as well. 

BACKGROUND

Please describe your company and position.

I am the Manager of a non-profit company

Describe what your company does in a single sentence.

Non-profit providing support to private equity firms on ESG

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cynoteck Technology Solutions Pvt. Ltd. to accomplish?

• Create a tech solution for mass producing employee docuements

SOLUTION

How did you find Cynoteck Technology Solutions Pvt. Ltd.?

Referral

Why did you select Cynoteck Technology Solutions Pvt. Ltd. over others?

• Good value for cost
• Referred to me

How many teammates from Cynoteck Technology Solutions Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They built a tool with MS PowerApps to mass produce documents - very similar to mail merge but faster and less buggy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Creation of an online webtool that could mass produce documents

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time and managed the project well. Whenever we needed them to respond or change something they were able to.

What was your primary form of communication with Cynoteck Technology Solutions Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were highly responsive and made sure we got what we needed.

Are there any areas for improvement or something Cynoteck Technology Solutions Pvt. Ltd. could have done differently?

There were some issues with ensuring usability and low costs that took more iteration than would have been ideal

BACKGROUND

Please describe your company and position.

I am the Director of CLIFF CLIMBERS (INDIA) PRIVATE LIMITED

Describe what your company does in a single sentence.

Manufacturers of Premium Tactical Equipment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cynoteck Technology Solutions Pvt. Ltd. to accomplish?

• Our Website www.cliffclimbers.in
• Our iOS App
• Our Android App

SOLUTION

How did you find Cynoteck Technology Solutions Pvt. Ltd.?

• Referral
• Freinds

Why did you select Cynoteck Technology Solutions Pvt. Ltd. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Cynoteck Technology Solutions Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We Had Contacted Cynotek for Developing our Website and Mobile Apps.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• It was a wonderful experience with Cynotek Team . Highly Professional and supportive . All team members Udit , Pooja , Shamim , Subodh are wonderful persons to interact with.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes They Did all the tasks before time and exceeded our expectations 10/10 for all Cynotek team.

What was your primary form of communication with Cynoteck Technology Solutions Pvt. Ltd.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by their professionalism with grace.

Are there any areas for improvement or something Cynoteck Technology Solutions Pvt. Ltd. could have done differently?

Frankly Speaking Our team learnt a lot from Team Cynotek while the project was on. It was a very positive experience.