CMARIX

BACKGROUND

Introduce your business and what you do there.

I was the IT manager at a startup when we worked with CMARIX.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CMARIX?

We needed a total redesign of our original website. The existing site that the in-house team had built was bloated and slow.

SOLUTION

What was the scope of their involvement?

CMARIX redesigned and rebuilt our website using Angular C# on the front end and server side and SQL Server on the backend. We collaborated on the design and provided them with wireframes. They integrated a blog and a chat functionality similar to WhatsApp. There's also a transactional component.

What is the team composition?

We worked with a project manager who managed their internal team.

How did you come to work with CMARIX?

I found them via a Google search. A friend of mine had used them and recommended them when I asked.

How much have you invested with them?

We spent about $72,000.

What is the status of this engagement?

We worked together between December 2015 and June 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We experienced a huge jump in traffic after the site went live. Customer engagement also improved. An app on the site that tracked customers’ clicks showed a threefold increase.

How did CMARIX perform from a project management standpoint?

We used Atlassian for project management. We met every day as a team to talk about issues or items that might take longer than expected. They were very hands-on, which was great because you don’t always have that.

Our project manager was wonderful. He kept the team in line and on schedule. He consolidated what they needed from us to move items forward. It’s hard to find outsourcing teams that have that kind of project leader managing the team. It’s hard to have that kind of connection from such a distance but they made it very easy. I don’t think it would have been possible without their project manager.

What did you find most impressive about them?

It was amazing that you could reach them—or at least the project manager—during the business day in the US. It’s nice to be able to reach someone during your working hours if you have a question rather than waiting until 10 p.m. to call.

They were quick to research different technologies and come up with solutions that best fit our needs. I appreciated the quick turnaround. Obviously, no company is going to know everything that’s possible. The ability to research available technology and learn enough to be able to implement within a few weeks was great.

Do you have any advice for potential customers?

It’s important to be accessible to the team. When they outsource projects, people often take the mentality that they just send the design and the firm builds it. In reality, it’s more of a give-and-take process. Make yourself available to the team to provide feedback and receive feedback from them. Not talking to each other throughout the process does a disservice to both sides, especially since so many projects fail due to communication breakdowns.

BACKGROUND

Introduce your business and what you do there.

I was the product manager of a VR gaming studio.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CMARIX?

We needed to develop a responsive web application geared towards VR arcades. We wanted to show an aggregated list of all VR arcades to drive traffic to them.

SOLUTION

What was the scope of their involvement?

CMARIX helped build our web app using a PHP framework. The frontend was fairly straightforward, but the backend was more complicated. We had to integrate Stripe APIs to determine complex splits between us and the VR arcade owners. To do that, we had to maintain open communication with CMARIX’s U.S. product development director and other third-party companies like Stripe.

CMARIX was familiar with various payment gateways, like Apple and Android Pay. They kept the project moving forward through each phase, and once the product launched, they set up Google Analytics.

What is the team composition?

I mainly worked with their sales director and a sales representative. They had web developers from India and a U.S.-based product development director.

How did you come to work with CMARIX?

I saw a post they put online that talked about their tech stack. The post was informative and intelligent, so I reached out to them to discuss our RFP.

How much have you invested with them?

We spent between $50,000–$100,000.

What is the status of this engagement?

We worked together from June–November 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our user tests went well; we didn’t see any bugs in the product.

How did CMARIX perform from a project management standpoint?

We had a short timeline for this project, but CMARIX still delivered our product on budget. I have no complaints with their project management. They were prompt and always available, talking with me on a daily basis. We had a 24-hour work cycle, which helped us build something in a short period of time. We used Google Docs and Jira to track progress.

What did you find most impressive about them?

They did great work and accommodated our tight schedule. The product development director provided valuable insight that helped us make quick decisions.

Are there any areas they could improve?

Their web developers should be more proactive in getting involved in the design side of projects. A profile on their website where we could handpick resources would have been incredibly helpful.

Do you have any advice for potential customers?

We were a little skeptical about how the workflow would pan out since the developers were in India, but it went well. Make sure to provide interactive design prototypes so the developers can understand the user flows. If you provide clear direction, you won’t’ have any surprises in the final product.

BACKGROUND

Please describe your company and your position there.

I am the director of Sairam Tech Solutions, a company that provides project management consultancy services to its clients. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CMARIX?

We required end-to-end development for a customized website. 

What were your goals for this project?

We wanted to develop a website that is accessible to the visually impaired and wanted to implement features that allow us to accept donations, provide event details, organize event invites, and generate membership reports and details.

SOLUTION

Can you go into detail about the services they provided and the scope of the project?

The website was built on WordPress and includes back-end management. This allows users to easily update its content. It also includes a few very important plugins in order to provide different functionalities that the nonprofit required. The website is currently in the final testing phase.

What was the team composition?

We work with a project manager, a web designer, a developer, and user training/QA experts.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They are testing the final stages of the app and all its features are currently functioning as required. Their work was top quality. 

How was project management arranged and how effective was it?

They initially scheduled two meetings each week to communicate clearly on deadlines and expectation. They still conduct weekly calls and their project management is excellent. 

What did you find most impressive about this company?

CMARIX fully understood the requirement of the project. It was easy to coordinate with them despite their team being in a different time zone.

Are there any areas where they can improve?

I don't see any areas they can improve so far.

BACKGROUND

Please describe your company and your position there.

I’ve worked as the senior technician at ABC+ for over 10 years now. I also handle technical research and project management for our customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CMARIX?

We had a very old financial management platform which we developed for a customer eight years ago. It was expensive to scale that system due to the technologies involved. We needed to redo our frontend interface using Angular, optimize our database performance, and add new features.

SOLUTION

How did you select this vendor?

We came across CMARIX on Google. They had written a lot about Angular on their blog, which showed that they were experts in that area. We shortlisted three other vendors but ended up choosing CMARIX.

They gave us the best practices and coding standards that they follow, along with client references which we could speak directly to. Interestingly, they had a few clients who were exactly in the same scenario as us, which gave us more confidence in them.

Can you go into detail about the services they provided and the scope of the project?

We developed a 12-week frontend revamp plan with them. Their designers created PhotoShop documents, which based on our approval got sliced into responsive HTML followed by Angular implementation. Step by step, we got our product revamped with a new Angular-based interface.

What was the team composition?

We prefer working with an agile method, so were hired three of their senior Angular developers. They provided a project lead as well as a QA specialist to help us expedite the process.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have a much better looking and faster platform now which is scalable.

How was project management arranged and how effective was it?

We used Jira and Slack to manage and control things.

What did you find most impressive about this company?

They are essentially technical people and their communication is fantastic. Even their sales representatives knew a lot about technology, which I didn't find in other companies. Also, their pricing was attractive and the quality was definitely great.

Are there any areas where they can improve?

I wish they had a local presence in Switzerland. Many people here still prefer to talk with their developers in person. They did tell me that they are in process of setting up an office in Germany, so this shouldn't be much of a problem in the future.

BACKGROUND

Introduce your business and what you do there.

I’m the head of development of CunningPiranah. I’m in charge of hiring offshore teams for our client projects, creating quotes, splitting the work into pieces, and testing it.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CMARIX?

We were working on a desktop and iPad application for the customer recovery system of an electricity company. We created the server landscape in-house with some artificial intelligence components.

Client emails reach a communication server that’s connected to six other servers that are running several apps. The communication server can analyze the email and provide an answer to the question without involving service people.

We also needed a dashboard for making human decisions based on how many people cancel, how long the average contract is, and so on.

SOLUTION

What was the scope of their involvement?

Our server communicates with the software which CMARIX developed in order to provide information on client activity. It has a customer map divided into thousands of possible areas all over Germany that are marked in various colors. It also provides an option for customer recovery based on a 1–10 rating system. The system decides whether the company should call and attempt to win back the customer or send a salesperson in.

Agents can log in on the field and see a list of customers to recover, as well as all the relevant information along with an optimized route. The iPad app also has different contract types. Agents can choose custom options in terms of monthly plan and bonuses. When a customer accepts a contract, they can sign it on the iPad directly and have the information sent back to customer service. This also cancels the contract with any competing electricity companies. The contract data is automatically updated on all company servers.

The app can work offline temporarily and then update when it connects to a network. This was necessary given that electric meters are often in cellars and other isolated places.

The entire process is viewable via the web app: the customer value, average contract length, cost per acquisition, and whether the customer is connected to the company’s infrastructure or not. We can sort all the data by year, branch, and customer type (e.g., private individuals or businesses).

They used JSON and PHP to build the apps. We have high security standards from our customer, which meant that we couldn’t leave any APIs open.

What is the team composition?

I work with one of their owners who is also a personal friend. He’s in charge of taking requirements, putting together  quotes, and acting as my main contact for development. We’ve created teams on our task management system.

How did you come to work with CMARIX?

I’ve had a hard time finding good, offshore partners who really pay attention to detail. I’ve know CMARIX’s owner for more than 10 years. He used to work for another company and ran a 400-person team. He’s very straightforward and it reflects on the whole company. We had a good connection and I knew he was reliable, so I contacted him when I needed to develop a task quickly with no room for error.

How much have you invested with them?

The cost of their work has been around $10,000.

What is the status of this engagement?

We started working with them in the last quarter of 2017. The development and change requests from customers were finished in 12 working days. We’ve continued to work with them on other projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The only relevant statistics for us are quality and speed over price. CMARIX is our main partner based on that criteria for time-sensitive projects. I know they can assign resources easily from one day to the next. They’re able to deal with customer change requests during fast-paced projects.

We made a lot of changes and came up with ideas for our side of this project. Our client was completely happy with CMARIX’s work. They have an internal IT department who were all surprised by our ability to deliver the project in such a short time frame.

How did CMARIX perform from a project management standpoint?

We use an in-house task management system and Skype for communication. We also use Basecamp on occasion. They contact us directly when they have a question and send me emails when required.

What did you find most impressive about them?

We’ve worked with companies in Pakistan, Gaza, the Philippines, Singapore, and Brazil, but CMARIX is our vendor of choice when we need attention to detail and reliability in terms of time.

This was a time-intensive project given that we needed to present an minimum viable product (MVP) version at a fair. Development on a solution like this would normally take between two and three months, but we did it in 12 working days. CMARIX is our second most expensive partner, but I’m confident that they will deliver in time for cases like this one. They stand out in terms of flexibility and reliability.

Are there any areas they could improve?

They could do our scopes and job descriptions a bit quicker, but this may not be possible since their documentation is so detailed.

Do you have any advice for future clients of theirs?

It’s hard for me to provide insight on this since I already had an established relationship with CMARIX before my project.

BACKGROUND

Introduce your business and what you do there.

I am the director of a book rental and mentoring company. We are an intermediary for people who want to sell, buy, or rent books, especially academic books.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CMARIX?

We needed help with developing a platform for our company.

SOLUTION

What was the scope of their involvement?

In the beginning, I had an idea of how it would work, but once I started talking to them, they told me about other things that I hadn’t accounted for and needed to have. Throughout the project, I thought about more features I wanted to add, and the project price went up because of that.

They developed a platform for buying, selling, and renting books. They also helped us develop a mentoring platform with mentors on one side and students that want to start a business on the other side. Students are able to upload their business plan and then work with the mentors to find investors for their businesses. The platform works on the web as well as on mobile devices. It is also an e-commerce platform and people can pay directly on the website or on the phone. They also developed features for different modalities.

What is the team composition?

We were in contact mainly with Atman (Executive Director, CMARIX). We were in touch weekly or every three days depending on the stage of the product.

How did you come to work with CMARIX?

A friend had worked with them. I met Atman, and after that, I sent over projects to test how they would do. They earned my trust with the test. Everything was really clear, open, and straightforward. We began on a small piece of the project and then continued on until both platforms were finished.

How much have you invested in them?

We spent around $25,000.

What is the status of this engagement?

We worked with them from April–December 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are very happy that the platform works perfectly. We are still working with them to make it look better. There is always something we can rearrange and fix, but it has been a very good experience.

Business has been going well and users are happy with it. We received a lot of feedback, which we used to make improvements.

How did CMARIX perform from a project management standpoint?

They performed pretty well. They met their deadlines. Even though they are based in India and there is a time difference, they always asked for the best time to speak with us which made it easier. It has always been pretty good.

What did you find most impressive about them?

They know their business well, and they know what they are doing.

Price and payments were always very clear. It is a very honest relationship relative to pricing. When the cost was a little high or if I found someone that could do the work for less, it was simple to speak to them about it. They either tweaked the price or recommended we go with the other developer to get the work done if they felt it was a good price, and they offered to help the other developer.

Now that the project is complete, they still offer ongoing work. That is great. I appreciate their honesty and straightforward agenda where nothing is hidden. It didn’t feel like we were working with an external team; it felt like they were part of our company.

Are there any areas they could improve?

Sometimes I find it a little difficult to understand them due to their accent, but other than that, it has been pretty good.

Do you have any advice for potential customers?

Have a clear idea of the project. If you don’t have ideas that are down to earth, it will make it difficult for people to work on it. CMARIX helped us with that. You can give them your ideas or websites similar to what you would like, and they help make your idea happen.

BACKGROUND

Introduce your business and what you do there.

I’m an entrepreneur. As I prepared for my wedding, I came up with the idea to combine various tools and create an end-to-end marriage app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CMARIX?

The app helps with planning for the entire wedding process. I needed help building the app in iOS.

SOLUTION

What was the scope of their involvement?

I gave them a lot of the requirements I wanted. I came up with some design ideas and a list of issues I faced. I’m not very technical, but I knew what I wanted. They came up mockups and solutions to problems. I wanted the app to link to the guest list, a list of venues and wedding vendors, and a dashboard view to build all the costs per person. They met all my needs and made everything work within the app.

The guest list portion was important. I wanted to add guests via email or phone number and allow them to fill in their address and RSVP. I wanted an export function that allowed users to export the guest list to Excel or PDF.

What is the team composition?

Piyush (PHP Lead, CMARIX) worked with us on the technical side, and our project manager was great.

How did you come to work with CMARIX?

A friend of mine worked with them in a similar space and recommended them. I had conversations with other companies, but I wasn’t confident with them. CMARIX gave good ideas that made me want to work with them.

How much have you invested with them?

The overall cost was around $43,000.

What is the status of this engagement?

The project lasted from September 2017 to about February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There have been a few delays on my side, so I am in still in the testing phase. As a part of the prime target audience, I think it’s great. I’m using the app for my own wedding and will go live with it soon.

I’ve shared it with a few of my colleagues, friends, and family members. They all think it’s got great potential. There’s nothing else on the market quite like it, which is part of the reason I’ve invested so much in it.

How did CMARIX perform from a project management standpoint?

They’re fantastic. They were really encouraging and added value. They went beyond just delivering my product and prompted a lot of thinking on my part.

We mostly communicated by email and phone. They were really on the ball and managed most of the project on their side.

What did you find most impressive about them?

They’re obviously focused on the development of the app, but their commercial awareness was really great. They helped my thinking from a commercial perspective and gave me business strategies and solutions I hadn’t considered.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

Communicate with them. They were really forthcoming and encouraging, which was valuable. They have a lot more resources available than you think they might. Take the time to engage with them and find out how they can help you.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Paymentix, a financial technology (fintech) company. We’re working on bank software for a unique insurance offering, among other things.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CMARIX?

Our users had issues with different templates. We were also trying to automate the software.

SOLUTION

What was the scope of their involvement?

I worked with CMARIX on projects for two large banks in India. They automated our web APIs and used technologies such as Node.js, AngularJS, MySQL, and PHP to develop our products.

What is the team composition?

There were 10 developers involved.

How did you come to work with CMARIX?

We did an online search and saw that they were knowledgeable in different technologies.

How much have you invested with them?

We spent $60,000 with them.

What is the status of this engagement?

We worked with them from August 2017–February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was extremely happy with the quality of their output. They’re one of the best I have seen.

How did CMARIX perform from a project management standpoint?

We communicated regularly. Their team had good language skills and execution.

What did you find most impressive about them?

Their management is good, and they’re very transparent and responsive. They’re a good company to work with and I highly recommend them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and managing director of a company that assists local farmers in India. We sell them seeds and then buy back the resulting crops to supply government organizations feeding area children.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CMARIX?

Because we work with a number of small farms, we needed software to help us manage internal logistics. The solution needed to be especially user-friendly since most of our employees don’t speak English.

SOLUTION

What was the scope of their involvement?

CMARIX provided a top to bottom solution. They took time to understand our business, employees, and customers, and used that information to create a complicated system with an intuitive interface. It works with laptops, but also adjusts for tablets and mobile devices for easy use in the field. The system provides detailed statistic reports at the end of each day.

What is the team composition?

Sunny (Sr. Manager of Business Development, CMARIX) was our main point of contact. He was quite good and understood our organization’s needs. One of their developers frequented our office, as well.

How did you come to work with CMARIX?

Because this was a large project, we wanted a local company to prevent any communication gaps. I interviewed a few area companies and ultimately decided to hire CMARIX after seeing their past work.

How much have you invested with them?

We spent around $40,000.

What is the status of this engagement?

We worked together between January 2016–November 2017. We may hire them in the future to develop a mobile application for our farmers.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The software CMARIX built allows us to stay organized while working with multiple farms. It keeps track of how many seeds we’ve sold and how many crops we’ve purchased from farmers, improving internal efficiency. My employees have installed the application and understood its functionalities within a couple of days.

The software also helps us provide better sustainability assistance to our farmers. We can now keep track of each farm’s output on a year-to-year basis and give that information to farmers so they can monitor any changes in their annual incomes. CMARIX’s solution is good for me, my employees, and my customers.

How did CMARIX perform from a project management standpoint?

One of the benefits of hiring a local company was that Sunny was able to visit our office frequently. He presented demos at our office every few months to highlight their progress. We also communicated over the phone and exchanged a few emails.

What did you find most impressive about them?

Any company can develop software, but CMARIX really took the time to understand our company. As someone with clients of my own, I know how important this step truly is. Their cooperative team knew exactly what we wanted.

Are there any areas they could improve?

They’re a very professional company, so I don’t have any suggestions for improvement.

Do you have any advice for potential customers?

I'd recommend visiting their office in person if you’re local, but they're also capable of working at an international level.

BACKGROUND

Please describe your company and your position there.

I’m the Head of Growth at a quickly growing, SaaS-based enterprise restaurant management system in South East Asia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CMARIX?

We hired them for consulting and enterprise SaaS, including web, mobile, cloud, and analytics.

What were your goals for this project?

Our goals for the project were to build an end-to-end restaurant management system that encompassed supply/demand analysis, table booking, food delivery, and franchise management.

SOLUTION

How did you select this vendor?

We reached out to multiple vendors across the world and shortlisted three. CMARIX astonished us with their proactivity and ability to bridge businesses through technology.

They not only helped us with development, but also gave us valuable tips for disrupting the market. 

Describe the project in detail.

We always have high-level ideas. The team at CMARIX, especially Chirag (Senior Magento Developer, CMARIX) and Atman (Director of Business, CMARIX), helped improve the scope. They differentiated wants from needs and suggested that we proceed with an MVP. That step enabled us to test, closely observe, and fully understand the market.

What was the team composition?

Atman helped us with our strategy and business support, and Chirag directed our project execution. We held Scrum calls with individual teams to address design, development, testing, and delivery.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We tested the market with an MVP, which reduced our scope and added valuable features to the product. Our MVP was tested by around 1,500 people. CMARIX also helped us collect their responses and feedback.

How effective was the workflow between your team and theirs?

We used to have a Scrum call every week, which they used to set expectations and deliverables. They also gave us a glimpse into their progress from the previous week.

What did you find most impressive about this company?

I was impressed by their proactivity and accessibility. We used to disturb them during holidays, odd times, and weekends, but they were fine with it. They are not just an IT company; they are a partner in our success.