CMARIX

What evidence can you share that demonstrates the impact of the engagement?

Overall, they produce quality work that’s both functional and reliable. We’ve had a few different release goals so far; after a soft launch, our client’s sales team found a minor bug and design flaw. CMARIX TechnoLabs resolved those issues quickly without overcharging us and worked to make the CRM more intuitive. The longer we've collaborated on this project, they better they've envisioned our needs.

How did CMARIX TechnoLabs perform from a project management standpoint?

Since there’s a 12-hour time difference between us, it’s nice to have daily standups via Skype to coordinate the project. They update me on their progress, and I provide instructions for tasks. Typically, we manage the application lifecycle with Trello, storing any changes on Bitbucket and deploying them to Azure. Since I have a strong background in testing, I’m able to test their changes before we deploy them, however, the team is also fully capable of doing the testing themselves.

What did you find most impressive about them?

I completely trust CMARIX TechnoLabs and cannot say enough good things about working with them. The team is committed to retaining long-term customers at all costs, even if it means making sacrifices on their end. In particular, Parth works hard to help us meet deadlines. He has excellent architectural design ideas and excels at UI.

Furthermore, the team has worked on several CRMs in the past, so they have a lot of experience in the field. At the beginning of the engagement, I only had to explain to each developer what to do once. After a month’s time, they’d done three times as much work as my previous vendor for a fraction of the cost. I’m immensely satisfied with CMARIX TechnoLab’s work and see them as part of my own team.

Are there any areas they could improve?

I’d like for the team to be more proactive in giving recommendations. Whereas some developers list everything they know and promote their skill sets, CMARIX TechnoLabs prefers to keep quiet and code. This was good in the beginning because we were getting to know each other. But, having worked with Parth and his developers for months, I trust his input. If he says something should be a certain way, it probably should be.

What evidence can you share that demonstrates the impact of the engagement?

Our user tests went well; we didn’t see any bugs in the product.

How did CMARIX perform from a project management standpoint?

We had a short timeline for this project, but CMARIX still delivered our product on budget. I have no complaints with their project management. They were prompt and always available, talking with me on a daily basis. We had a 24-hour work cycle, which helped us build something in a short period of time. We used Google Docs and Jira to track progress.

What did you find most impressive about them?

They did great work and accommodated our tight schedule. The product development director provided valuable insight that helped us make quick decisions.

Are there any areas they could improve?

Their web developers should be more proactive in getting involved in the design side of projects. A profile on their website where we could handpick resources would have been incredibly helpful.

Do you have any advice for potential customers?

We were a little skeptical about how the workflow would pan out since the developers were in India, but it went well. Make sure to provide interactive design prototypes so the developers can understand the user flows. If you provide clear direction, you won’t’ have any surprises in the final product.