CMARIX

BACKGROUND

Please describe your company and your position there.

I am the head of a mobile app startup company with a mission to connect like-minded, local moms who live in the same community.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CMARIX?

CMARIX was hired to design and develop a social media app from scratch.

What were your goals for this project?

1. Design an app
2. Develop the app, backend and administrative panel

SOLUTION

How did you select this vendor?

I conducted a lot of research on potential vendor partners and spoke with each of their recent clients to get an objective perspective on their skillset, execution and working style.

Of all the vendors I spoke with, CMARIX had the most glowing recommendation. They were also the only ones that submitted a very thoughtful, thorough proposal that not only reflected the points discussed on our initial calls but also demonstrated what a successful partnership with CMARIX looks like.

Describe the project in detail.

Once I hired CMARIX, we had several kickoff calls to discuss and align on the requirements in full and specific detail. After that, their design team came back with mockups and wireframes for every screen in the app (a few dozen). They submitted a variety of concepts and looks to choose from and were thoughtful in taking and incorporating my feedback.

With an approved design, their coding team then took over and we went through several iterations of development and testing to get the app finalized. They were great at pointing out potential user experience problems that I didn't think about and also coming up with effective solutions.

What was the team composition?

I initially spoke with a sales consultant during the proposal process. Once I decided to move forward, a project manager took over with a team of developers and designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app just launched recently so I don't have success data to share yet, but I feel really good about the output.

How effective was the workflow between your team and theirs?

Despite the time difference between India and the US, I could always rely on CMARIX to be very timely in their response. Email, skype chat and skype calls worked very well.

What did you find most impressive about this company?

Their timeliness in responses, project management and ability to come up with great solutions quickly to problems were impressive.

Are there any areas for improvement?

While this wasn't part of the scope, more thought leadership around the kinds of metrics and app analytics to track would've been helpful.

BACKGROUND

Please describe your company and your position there.

Marketing Manager at Airofit. Airofit is a respiratory training solution for athletes. The breathing trainer provides resistance to the user's respiratory muscles, making them faster, stronger and more efficient, which therefore improves the person's physical performance as well as general wellbeing. The smartphone app gives people live feedback and guidance, as well as the ability to track progress over time.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CMARIX?

CMARIX was used for their expertise in Shopify theme modifications. Since Airofit is a startup, our IT resources are used in app development. Therefore CMARIX helped us as an external resource.

What were your goals for this project?

The goal was to create modifications to our Shopify theme and go beyond its native features, improving the customer journey on our website.

SOLUTION

How did you select this vendor?

We posted the request on LinkedIn and heard back from CMARIX within a day with a very attractive offer.

Describe the project and the services they provided in detail.

CMARIX offered their experience and expertise in Shopify-related development. They made the necessary changes to a third party theme files, giving us the opportunity to create new content blocks on the web that was otherwise impossible with the native features. In addition, they helped us with an IP-based redirect solution which allows us to target different markets with tailored content.

What was the team composition?

We were in direct contact with one of their Account managers who then communicated our needs to an internal team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The IP-based redirect tool allowed us to work with an external distributor who takes care of specific markets. This means we could separate our order fulfillment, customer support and other related areas of operation.

How was project management arranged and how effective was it?

The management was really effective - the direct contact with an account manager meant that all questions and concerns were addressed within the same day.

What did you find most impressive about this company?

The lead time and the cost level is very reasonable. They were open to discuss other possibilities of cooperation when we were not willing to share full access to our Shopify account due to basic security concerns.

Are there any areas for improvement?

No complaints or concerns.

BACKGROUND

Please describe your company and your position there.

We connect customers to caterers via curated Packages. We save time for customers, provide value and an overall excellent service. I am the Founder and Director of the business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CMARIX?

We hired CMARIX to help us develop a front end webpage for customer to buy Packages that caterers curated. I already had a system in place so CMARIX had to integrate this with the old system. And make it work simultaneously.

What were your goals for this project?

The goal of this project was to be able to integrate the new webpage with the old webpage so that customers and caterers can seamlessly get enquiries and receive packages orders. They had to also integrate all the emails and ensure that this did not impact the old system. They also had to integrate this new webpage with back end admin panel i.e. merge new orders, creating packages into the existing back-end profile of caterers.

SOLUTION

How did you select this vendor?

I selected this vendor through a third party platform. I read its reviews and its focus on customer experience. I also noted that they had done projects all over the world and the design of websites was brilliant.

Describe the project and the services they provided in detail.

I contributed a wireframe of how the webpage should function itself and how it should integrate into the old system. I gave the design, the functionality and the instructions. The vendor was responsible for implementing those designs and they did to the T. Obviously i am not a developer so there some technical aspects of the customer journey i did not understand but CMARIX explained this. For example, one technical aspect was actually activating the job from the back end. This was not as simple as turning the button because when you turn the button it activate the new and old orders so this has to be carefully configured.

What was the team composition?

I had an account manager who was always available. I also had a project manager. Both were prompt and always helpful. They dealt with everything from technical issues to payments.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Not at this current time. This is a new venture and though the platform is now ready, we need to begin our marketing campaign.

How was project management arranged and how effective was it?

Project management was brilliant. It was seamless, it didn't feel like nothing was being handled. We had used Trello to monitor and track the work and tasks and this was very useful indeed. Everything was done on time and to the deadline. No language barrier although based in India.

What did you find most impressive about this company?

The most impressive was their communication. It was always prompt and you can expect a response within an hour. You just knew that anything would be taken care of. They were flexible, friendly and approachable.

Are there any areas for improvement?

There is very little to improve. My only recommendation would be as they did with me, is with new customers, sit and talk through the requirements with as much detail as possible and continue to provide recommendations as CMARIX has the expertise and experience. Done this well with me, so it'd be good if other customers have that as well.

BACKGROUND

Please describe your company and your position there.

We are a fintech company which helps traders and analysts to build trades basing on the articles by analysts

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CMARIX?

We took CMARIX for development of a peer-to-peer lending platform for micro loans

What were your goals for this project?

The goal is to create an ecosystem where we bring both lender and borrower to easily transact on the platform - this is a sharing economy in a bigger picture but started with micro loans

SOLUTION

How did you select this vendor?

We initially reached out to CMARIX team for understanding how they will provide us an optimum solution: - We have brainstormed a lot on features, business logic and they came up with Feature discovery Framework which includes competitor analysis, dependencies, deliverables, deliveries and assumptions - Once after we are happy they came up with Designing Thinking Workshop on how design thinking can bring optimum solution - We are really happy with their involvement and KPI's Their focused vision of making us win is something which really made us to go with CMARIX

Describe the project and the services they provided in detail.

They provided with us with: - End-to-End Platform Development - Both Web and Mobile application - UI and UX - Site optimization - Digital Strategy - Both in marketing and tech - Dynamic Backend - Security audit

What was the team composition?

We have One dedicated account manager, Project Manager, 2 designer, 4 Developers (of various levels) working for 4 months to develop the end-to-end platform

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Sharing economy is operational critical and we have to move the whole operations via technology and digital. CMARIX helped us giving an amazing user experience for platform where we have to hardly give a manual for user to follow and interact with system. They given amazing help, instructions and popups in the platform (which we never asked - they took that step to enable us) Now the platform can handle close to 1000 transactions per minutes and work with out turbulence with more than 12,000 people on the platform in one go

How was project management arranged and how effective was it?

We have a dedicated project manager and a weekly meeting where the PM has give us the progress of current week and scrum for next week. They used to demonstrate the progress and used to take our feedback and communicate aggressively whenever it's required However, Project Manager used to communicate with us over email or calls when there is some feedback or roadblocker

What did you find most impressive about this company?

Their efforts in making us Win - Honestly, none of the vendors we been to give us competitor analysis and workshop (where they educated us on how to provide things for a better outcome) Adapting to the needs - We are a micro finance firm and this can be one industry where there can be not many vendors who know about us. CMARIX took this a challenge and started understanding the industry and our needs and aligned them accordingly

Are there any areas for improvement?

We have a smooth transition. There are certain areas of improvement but they outreached our expectations

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a small, growing digital marketing firm. We do a lot of websites for small and existing companies that have nonexistent or outdated platforms. Our team does advertising, graphic design, social media, and SEO; basically, everything that comes together to properly market a company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CMARIX?

I was specifically looking for some programmer assets because we do a lot of development in-house. From time to time, we get larger scope projects, need higher-level programmers, or don’t have enough staff to lead some of the projects. I’ve previously worked with offshore teams before and didn’t mind my communication with them. That’s why I decided to engage with CMARIX.

SOLUTION

What was the scope of their involvement?

They’ve mostly provided web development efforts for 3–4 WordPress platforms and also completed one custom Laravel website with a bunch of search and database features. I direct them with content recommendations, colors, and elements that I need for the website. Then, they handle the development side, whether its custom work or modifying an existing theme.

What is the team composition?

I have a primary contact and have also worked with three different project managers. For one individual project manager, there are usually 1–2 programmers under them. I don’t always know how many are in the backend, but that doesn’t matter as long as the work gets done.

How did you come to work with CMARIX?

I found them on LinkedIn. Our sales rep was easy to communicate with. Even though their company is offshore, English didn’t seem to be a problem. CMARIX was on-time and their website was organized. They had a good, trusting appearance and then everything seemed to work out as we did our first projects together.

How much have you invested with them?

We’ve invested between $10,000–$15,000.

What is the status of this engagement?

Our ongoing partnership began in August 2018. We don’t have an active project right now, but they are always in my queue.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CMARIX’s work is solid. They do everything we ask them to, and I haven’t seen any flaws. It’s nice to have a rhythm where we can get work done overnight. If I send them a task for a change or update request in the evening, I know it’ll be done by the next day because of our time zone difference. It works out pretty well.

How did CMARIX perform from a project management standpoint?

Project management is pretty good. If the task is scoped out correctly, the work gets done correctly. Overall, everything’s great. We communicate through Skype, email, and phone calls. Everyone is easy to get ahold of if needed.

What did you find most impressive about them?

CMARIX has a lot of certifications. I haven’t seen anything bad in their coding. Their team is pretty good with their codes, and nothing they’ve done has been a shortcut. I’ve worked with other vendors and sometimes they threw loops in to retain our businesses. I haven’t seen that with CMARIX because they’re very professional.

Are there any areas they could improve?

There could be an improvement for certain projects where the scope gets too complex. It’d be beneficial if they helped us fully understand and even provided an explanation as to why this is the best way to do it. Their team kind of does that, but they could have a more focused effort on it. This isn’t really a critique because these friendly suggestions and extra personal touches would take them above and beyond most offshore companies.

Do you have any advice for potential customers?

CMARIX can do a great job, just make sure you fully understand your project requirements and can accurately document them. Once you do that, you’ll get an outstanding result from them. Make sure everything is scoped out. Understand their expectations and ensure they understand yours. Get everything to them in a timely fashion, and they’ll do a good job.

BACKGROUND

Please describe your company and your position there.

CMARIX developed a responsive E-Commerce platform for a Natural and Organic Skincare, Beauty and Wellness store. They developed a custom platform, front end web platform and back end admin panel development coding in the HTML from the customers visual designs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CMARIX?

We are a startup online store and hired CMARIX to build a custom E-Commerce platform that can grow as our store grows.

What were your goals for this project?

My goal was to launch with a Phase 1 web store that could compete with the other companies in my market that have been running for 8+ years. I wanted custom functionality and flexibility that I could not get with a Shopify or Magneto platform.

SOLUTION

How did you select this vendor?

After about 4 months of searching for a web developer (both in Australia, India and worldwide) I chose to work with CMARIX on my project. I felt very confident that they had the skills to be able to implement what I wanted to achieve from my initial discussions with Mitesh, researching their past work and from reading reviews. Mitesh understood my vision and added valuable insights into how CMARIX could help construct the platform and recommended a custom built website which is what I already knew I needed.

Describe the project and the services they provided in detail.

Herbana is an online store that sells personal care products, it has a detailed shoppable ingredient glossary and key ingredients section on each product page so customers know exactly what is in their products. CMARIX helped to build in a charity option where a percentage of our profits are donated to the customers charity choice upon checkout. A reward program was also built in.

What was the team composition?

Main points of contact for the duration of the project was Mitesh the Business Development Manager, Viram my Project Manager and occasionally Maulik the Web Developer and other individuals that would come as go as skills were needed. Employing a team over an individual was important to me so that I would reap the benefits of the whole organisations experience.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Being a start up, CMARIX were essential in making Herbana a reality, transforming the ideas in my head into a commercial business. The overall outcome of the final product has exceeded my expectations and this would not have been possible without the team's invaluable experience, efforts and collaboration.

How was project management arranged and how effective was it?

Project management was very professional. We communicated through weekly Skype meetings to track development and to discuss functionality. Many suggestions were made from the CMARIX team as to how they could build the platform to best achieve my desired outcome. Any delays were communication ahead of time as these were mainly due to our adding in Change Requests that were additional to the original scope signed off on.

What did you find most impressive about this company?

It was critical to me to be able to communicate to the team as well as if I was doing it in person and with my own nationality. CMARIX made this so easy as I had direct access to both project managers and the team behind them. Whenever I wanted to set up a meeting, it was arranged. It was very easy resolving issues or understanding each other with Skype screen-share. The lines of communication were completely open and this made working with CMARIX very easy.

Are there any areas for improvement?

There is very little that they need to improve on. My only advise for the more inexperienced customers is to have more concrete ideas about how you want to build your project prior to scope so that there are not as many Change Requests during build. Having a clearer idea will help the CMARIX team accurately cost up your projects scope. Saying that through my final results are still cheaper and with far more features than with other vendors I priced up with.

BACKGROUND

Please describe your company and your position there.

My company is in startup phase and looked for business platform developer. The company will offer opportunity for car businesses to advertise and help to increase the work load for these company's.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CMARIX?

I hired them to develop web platform.

What were your goals for this project?

My goal for this project is to gain significant amount of marketshare in my field.

SOLUTION

How did you select this vendor?

So I knew that that type of services are expensive in Europe so I write to some of web developing companies and CMARIX seemed to me the best option in price and communication.

I knew from the start I had to have a company with a good communication because, the distance between two parties is quite a lot. Also they seemed to me the most trustful and caring.

Describe the project and the services they provided in detail.

So first I described them what kind of work we need to get done. Some of the describing were done by drawing mockups. We worked quite a lot on mockups before going to the development phase. Development phase was done according to mockups.

There was quite a lot of changes that had to made throughout of the projects, which thankfully was no problem for the developing company. The project is currently ongoing so some of the finishing stuff still needs to get done.

What was the team composition?

On this part I'm not sure, because I never got actually on site. But what I know is that I have spoken mainly with two different people: Mitesh and Viram.

Mitesh is the guy who manages the money things, proposal etc. and Viram is the guy who is most involved with my project. Every change and all things made on this project has gone trough him. As I know he is the project leader and manages all the other actual team. Not sure.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Well as I mentioned that this current company i have has not had any business before. But I think the developing company has done a great job helping me with tis project. The main thing I value working with them is that they make my ideas that I have into real things without hesitation or arguments.

How was project management arranged and how effective was it?

Not a lot of bad things to say about the project manager. The way we did the work is by Skype call, which the project manager recorded so they can work of that. This is the easiest way I can think for our situation. On language part everything that needed to get across also did. There were not any big problems on language part, some wobble here or there is normal.

What did you find most impressive about this company?

It may be due to my lack of experience on this field but I feel like everything has been pretty impressive. The price, communication, and quality have been good for me so far. Maybe the most impressive thing is how we were able to develop such thing form scratch so far off each other with quite a good precision.

Are there any areas for improvement?

Hard to think about areas for improvement. Maybe the work could get done quicker idk. I do not know a lot about the developing so it's hard to judge. But anyways it has not been a problem.

BACKGROUND

Please describe your company and your position there.

I am COO & Co-Founder at CapActix Business Solutions, an ISO 9001:2015 & 27001:2013 certified KPO company. CapActix offers a wide range of Accounting & Business Analysis outsourcing services and back-office support services to CPA firms, Accounting firms, and SMEs across the USA.

Having an intenational presence, we were looking for a web development company that can take care of all our requests.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CMARIX?

We hire CMARIX for various web development projects from something as simple as creating HTML email templates to larger projects such as customizing the front-end and CMS of our company website.

What were your goals for this project?

We were involved in various projects along the way but our overall objective is to provide a better web experience and communicate better with our potential customers.

SOLUTION

How did you select this vendor?

CMARIX was recommended by a friend who has worked with them on a custom Fintech platform. We started out working together on very small projects and as out trust for CMARIX grew we started taking on bigger projects

Describe the project and the services they provided in detail.

CMARIX assists with almost every aspect of web projects. We share our ideas on visual layouts and functionalities for each project, discuss realistic solutions and CMARIX plans and executes the development side of the project.

What was the team composition?

The team composition included a Project Manager, Designers, UI/UX Consultant, Sr. Developers, QA engineers, and AWS expert.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Each project has improved the experience of the visitors on our website, and knowing we can always consult and work with CMARIX we are able to make updates or launch new web projects without a hassle.

How was project management arranged and how effective was it?

They are very good at communicating the overall timeline for the project, and the progress. Also very responsive to any kind of queries.

What did you find most impressive about this company?

Responsiveness. CMARIX reacts very quickly to clients' requests. How they manage very urgent projects in a timely manner is most impressive about CMARIX.

Are there any areas for improvement?

No. Not at the moment.

BACKGROUND

Please describe your company and your position there.

We are a vitamin and mineral manufacturing and distributing company. I hired CMARIX in 2015 to assist our in house team in our first migration to Magento 1. After that we migrated all sites to Magento 1, and we launched a B2B portal. Since then we have migrated all sites to Magento 2 and CMARIX continues to be a strong daily contributor of our projects and day to day tasks. The team has been extremely accommodating, patient and has always remained professional and reliable.

The developers, project manager and account manager have all been excellent for our business and without them we could not be where we are today. After five years we are still working with them for all of our Magento and other Web IT related tasks. They provide us with excellent resources for PHP developers, mobile optimization, custom plugins and extensions, Magento 2 customization and all API integrations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CMARIX?

• Magento 1
• Rainbow Light Magento 2
• Rainbow Light Magento 1
• Iceland Health Magento 2
• Iceland Health Magento 1
• Blessed Herbs Magento 2
• Blessed Herbs Magento 1
• Champion Performance Magento 1
• Sedona Labs Magento 1
• Sedona Pro Magento 2
• Natural Vitality Magento 2
• Rainbow Light

They also supported us while we migrated one of our DTC sites off of WooCommerce and into Magento 2.

What were your goals for this project?

They developed many projects over these five years, some were for B2B sites and other for DTC sites. Our goal was to reach our customers directly and convert them online.

SOLUTION

How did you select this vendor?

I did much research online and found them on Linked in, I interviewed them and realized that they had much knowledge in this space, and I was right.

Describe the project and the services they provided in detail.

They have helped us with all areas of web development. Project deployment, change requests, project management, website migrations, web site refresh, website redesign, customized work and more.

What was the team composition?

Our team has changed during the years, depending on the scope of our projects. We have had as many as 6 developers and as little as 2 developers depending on our requirements and budget.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our projects have always been launched either on time, or within very reasonable timelines - considering that most of the delays were our own fault. They are very accommodating to last minute changes and are always willing to work extra to meet launch date expectations.

How was project management arranged and how effective was it?

I had a morning Stand In call with the Project Manager and sometimes one of the developers attended. Each morning we discuss the work for the day, prior day's work, roadblocks, upcoming deliverable and milestones.

What did you find most impressive about this company?

The customer support is excellent and the level of personal service received is exceptional.

Are there any areas for improvement?

I would love to see CMARIX grow even more and open in additional countries.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a platform for safari tours and trips.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CMARIX?

I needed someone to develop an efficient and secure web platform.

SOLUTION

What was the scope of their involvement?

CMARIX developed my platform using WordPress and Laravel.

What is the team composition?

I worked with a sales manager, project manager, developer, and designer.  

How did you come to work with CMARIX?

I went to India and met about five different companies to get their feedback on the project I wanted to pursue. CMARIX was the company that I wanted to work with the most. They were dedicated, explained things, and even provided insights on how I could make my idea even better.

How much have you invested with them?

I spent $3,000.

What is the status of this engagement?

We worked together from March–June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I haven’t launched the product yet. However, I’ve shown it to some people, and they say it’s very simple and user-friendly.

How did CMARIX perform from a project management standpoint?

CMARIX’s team used their professional perspectives to provide suggestions on how to make the platform perform better. The project manager was always available to answer questions and discuss what they’d completed, what they were working on, and what they’d do in the future.

There was a time difference between our teams, and they always met us more than halfway to ensure we could reach them if we needed to talk or ask questions. They often worked early or late to accommodate our business hours.

What did you find most impressive about them?

Their sales manager was with us throughout the process and explained everything in great detail.

Are there any areas they could improve?

No, there’s nothing I can think of for them to improve.

Do you have any advice for potential customers?

Have everything planned out from the start.