Back Office Outsourcing Customer Service Outsourcing
$50,000 to $199,999
Aug. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We're impressed with their genuine interest in building a team and culture."

May 22, 2023

Group CEO, LadyBird Group

Wayne Marks

Legal
Brisbane, Australia
11-50 Employees
Online Review
Verified

Boutique Outsource Solutions has sourced and managed a localized HR support team to help a financial and legal services provider with back-office processing and concierge solutions.

Boutique Outsource Solutions has sourced suitable candidates that meet the client's needs. The client appreciates the service provider's genuine interest in forming a team and cultivating a great culture. Moreover, the vendor has completed the tasks on time. They also communicate via email.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Group CEO of LadyBird Group

Describe what your company does in a single sentence.

Providing finance (home loans) and law (conveyancing & estate planning) solutions for clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boutique Outsource Solutions to accomplish?

Provide offshore solutions to back office processing
Provide offshore concierge solutions to our clients

SOLUTION

How did you find Boutique Outsource Solutions?

Referral

Why did you select Boutique Outsource Solutions over others?

Great culture fit
Referred to me
Company values aligned

How many teammates from Boutique Outsource Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Source, provide localised HR support and ongoing management to appointed team members.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sourcing suitable candidates to meet our needs and retaining.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes expectation of timeframes where met.

What was your primary form of communication with Boutique Outsource Solutions?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their genuine interest in building a team and culture.

Are there any areas for improvement or something Boutique Outsource Solutions could have done differently?

Not at this time.

RATINGS

5.0

"I highly recommend BOS services to any Australian service based business looking to offshore resourcing."

Boutique Outsource Solutions

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