What were the results of the project, and are there any metrics you can share?
The result was that both sub-projects of the website have been completed.
How did BlueTone Media Web Design perform?
BlueTone was a great help in this process; as I mentioned before, we've definitely had some delays and road bumps due to financial situations here and having to put the project on hold for staff workload reasons, but they were patient and stayed with us throughout the whole process. Whenever we asked them to edit/change/remove something, they did not hesitate to complete it within one to two days.
When working with them, was there anything unique or special about them compared to other companies that you may have worked with?
They have very good, personalized customer service.
Looking back on the project, is there any area that they could improve or you would do differently?
It may have been helpful for them to visit us in our office more frequently to discuss what we were expecting in that phase of the project instead of having to do it by phone or email. For someone who doesn't have extensive Web design or coding experience, often it's hard to explain what you need to someone who can make that happen without having visual aids to assist.