Black Dot Technologies LLC

BACKGROUND

Please describe your company and position.

I am the Head of Operations of WP Bridge

Describe what your company does in a single sentence.

WP Bridge is a trusted WordPress maintenance and support service for businesses wanting to grow online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Black Dot Technologies LLC to accomplish?

• Creating dynamic dashboards for our clients

SOLUTION

How did you find Black Dot Technologies LLC?

Referral

Why did you select Black Dot Technologies LLC over others?

• Good value for cost
• Referred to me

How many teammates from Black Dot Technologies LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The objective of the project was to develop a dynamic dashboard that provides real-time performance statistics for WordPress websites. This dashboard serve's as a centralized platform for monitoring key performance indicators (KPIs), facilitating proactive management and optimization of WordPress sites.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our clients love the new dashboard and we are continously upgrading it. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They provided timely consulting, which ultimately saved us a lot of money. The prototype laid a solid foundation for development, making it the most helpful aspect of our experience.

What was your primary form of communication with Black Dot Technologies LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Their consulting services were provided exactly when needed, leading to significant cost savings.
• The prototype they developed set a robust foundation for the entire project.
• Their deep knowledge and strategic insights greatly benefited our development process.
• They offered proactive support, addressing potential issues before they became problematic.
• Their commitment to understanding and meeting our specific needs was remarkable.

Are there any areas for improvement or something Black Dot Technologies LLC could have done differently?

I don't think so it all went pretty smooth and we learned alot from the whole process. 

BACKGROUND

Please describe your company and your position there.

We are a auditing / secret shopping company. I'm the CEO/Owner of Nsite Inc. We do evaluations on our clients to help improve sales through better customer service.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Black Dot Technologies LLC, and what were your goals?

We have done many upgrades with Black Dot. One was to figure out how to use our current system to become an auto-emailing system and get around all the SPAM issues that happen.

Plus a system that would allow the end user to self assign and pick up jobs that work in their schedule. Basically we streamlined a very arduous process which helped save time AND money.

SOLUTION

How did you select this vendor and what were the deciding factors?

I heard of them through a friend that had used them on their website and were extremely happy.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have a system that was designed back in 2003 and the company that designed it didn't really have a good vision or even a grasp on what we were trying to accomplish. They built a system that was not really forward thinking or even user friendly on many levels.

Through the years we have used Black Dot to change that. They have taken our system and made it so that we work more efficiently and they have given our site multiple face lifts to keep us fresh and competitive with our competition.

How many people from the vendor's team worked with you, and what were their positions?

We have had multiple programmers working on our site but Mohsin has been our main contact.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As stated previously, we have saved time and money with the upgrades that we have done with Black Dot. They reviewed the system, looked at how to improve it and given us multiple options. Believe me, the self-scheduling module they created has saved us as we have grown.

Describe their project management style, including communication tools and timeliness.

Black Dot always stayed in communication with us throughout the project(s). We were given updates and screen shots to review so we could see what was happening and given options to change things throughout the process(s).

What did you find most impressive or unique about this company?

What I appreciated the most was the fact that they could take our old system and make it new and updated the back-end systems. I was feeling like we were stuck with a system that just wasn't going to be enough. They came along and changed all that.

Are there any areas for improvement or something they could have done differently?

I think overall, no. They kept us up to date on where we stood, let us know pricing and the amount of time we were looking at. If they stick to keeping the client up to date with progress reports, they will be fine. I also think their pricing is fair overall.

BACKGROUND

Introduce your business and what you do there.

I’m an artist and writer, and my company is Emerald Green Productions; it allows people to license music I’ve composed and musicals I’ve written.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Black Dot Technologies LLC?

I needed their expertise to create a professional website.

SOLUTION

What was the scope of their involvement?

Black Dot Technologies LLC developed my website and collaborated with me to execute the UX/UI design. We went through a month-long process where they interviewed me, and I sent them my ideas and examples of websites I liked, per their request. I showed Black Dot Technologies LLC how I wanted the pages organized and which icons would lead users from one page to another; I even had a color scheme in mind and had written the website copy. 

They developed and designed the site based on my artistic vision, incorporating their own ideas and recommendations to improve the UX/UI. I reviewed their progress to make sure everything translated over from my wireframes correctly. We worked together to select the font for the website. I didn’t like the first font they designed, so Mohsin (Managing Partner & CTO) set up a meeting to show me other fonts, and we found the one that really struck me.

I have four musicals and an opera listed on the website. I wanted users to hear the music right away. Black Dot Technologies LLC listed the name of each musical on the site’s home page with a brief description and a selection of songs users can listen to. Users can click on a musical they’re interested in to navigate to its designated page. The pages include theatrical photos, music, and icons enabling users to request a perusal copy or license. If they click one of the icons on the home page, they’ll be taken to a contract they can fill out to apply for licensing. 

In the next couple of months, I plan to have Black Dot Technologies LLC add another musical to the site, and I’ll work with them again if I have any technical problems with the site or need to make changes. I also plan to ask Black Dot Technologies LLC to provide site metrics, which were not within the scope of this project.

What is the team composition?

Mohsin was my point person, and he had teammates developing and designing the site. 

How did you come to work with Black Dot Technologies LLC?

I looked at reviews and past work of web development and design companies in Milwaukee, Wisconsin. I found a company that was too busy to take on my project and connected me with Black Dot Technologies LLC.

How much have you invested with them?

We spent $5,800.

What is the status of this engagement?

The project started in January 2022, and we launched the website in July 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Friends who’ve used the website love it. I’ve been on enough websites to know which are user-friendly and which are not — I’d been using other companies’ websites to license musicals before this project. My site is exactly what I wanted; users can browse through the site very easily without getting lost.

I don’t have any site metrics and haven’t advertised the site since it serves such a niche audience — college theater departments and community theater troupes in the US.

How did Black Dot Technologies LLC perform from a project management standpoint?

They were professional, met all deadlines, and completed every task they said they would; they were impressive.

Mohsin was phenomenal at project management; he listened to me and understood what I was looking for. I sent them pictures of wireframes in Microsoft Word. They were very receptive to my feedback throughout the project. I could tell them that one part worked beautifully, but I didn’t like how something else was set up. Mohsin’s customer service was incredible; I was really happy with the entire process.

We mainly communicated over the phone and via Zoom calls, where he’d screen-share the website and ask for my feedback.

What did you find most impressive about them?

They were patient and incorporated my vision. I know they hadn’t worked on a website like mine before. They were excited to take on the project because it was different. 

I had no technical background, so I needed a company that really knew what they were doing; Black Dot Technologies LLC was collaborative and respectful. They offered helpful suggestions, and we respected each other’s talents and ideas. Working with them was a wonderful experience.

Are there any areas they could improve?

No, they did everything really well.

Do you have any advice for potential customers?

I definitely recommend sending examples of websites you like. Find the style you’re looking for, even if you can’t pinpoint what you like about it. Also, be as organized as possible in documenting what you want. Having an artistic vision and copy for the site ready ahead of time helped Black Dot Technologies LLC save a lot of time.

BACKGROUND

Please describe your company and position.

I am the Community Builder & Fire Starter of Adventure Hawks

Describe what your company does in a single sentence.

ADVENTURE HAWKS is the place where like like-minded adventurous people come together to share their passion and inspire other in the process.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Black Dot Technologies LLC to accomplish?

• Branding
• Website Design
• Messaging

SOLUTION

How did you find Black Dot Technologies LLC?

Online Search

Why did you select Black Dot Technologies LLC over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Black Dot Technologies LLC were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

BlackDot exceeded our expectations in building our Adventure Hawks website. Their commitment to understanding our audience was evident in the creative design they delivered. Taking the time to grasp our audience's needs, they crafted a visually captivating website that perfectly captured our brand essence.

What truly set them apart was their contribution to developing the "tribe" concept, adding a unique and engaging dimension to our online presence. Throughout the process, BlackDot's professionalism and responsiveness were commendable. They went above and beyond to ensure our satisfaction, making the collaboration seamless and enjoyable. We highly recommend BlackDot for their exceptional website development services and their ability to bring innovative ideas to life.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Community membership is growing after the launch of the website. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were working as one team and everything worked out pretty well. 

What was your primary form of communication with Black Dot Technologies LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

Ability to understand the happy medium that will engage the potential advenutre seekers to be part of our community. 

Are there any areas for improvement or something Black Dot Technologies LLC could have done differently?

Everything worked out pretty well I cannot think of any imporovements right now.