3 Media Web

BACKGROUND

Introduce your business and what you do there.

LiveAction is a network performance management software provider. We work with Fortune 500 companies to help give them analytical and personal insights into their networks. Our platform is meant to help organizations reduce their operational overhead and any important downtimes. We help them optimize the strength of their network, something really important these days where the networks are strained from the amount of remote activity.

I’m the director of demand generation within the company, and I oversee our demand generation, content marketing, website, digital business development, and marketing operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web?

When I joined LiveAction, my first order of business was to take on our website and create a better, more optimized experience for our users and prospects.

SOLUTION

What was the scope of their involvement?

3 Media Web originally came in to help us with digital auditing. They evaluated our SEO optimization and best practices tracking conversion. We put that on pause and quickly went to rebuild our entire website — we didn’t want to optimize our current experience because we felt it would be a waste of time.

What 3 Media Web did for the last five months was to rebuild our website. They also acted as our support arm as we got rid of our internal web resources to help maintain and troubleshoot our existing website. They needed to maintain it up and running while they were building the new experience.

The new site was built in WordPress. One of the key features that I wanted it to have was a flat and friendly design. I also required them to create pillar page content assets with SEO-friendly content. I wanted to create stronger navigation and graphical representation of our business and products to make us look like a modern software company. Ultimately, I wanted our website to become the foundation where we could build and expand our offers, start to go after best practices, and be able to do some more creative and out-of-the-box things with it.

What is the team composition?

Kelsey (Senior Project Manager) was our main point of contact.

How did you come to work with 3 Media Web?

My boss heard about 3 Media Web through some people who had worked with them before. We had already engaged with them for digital consulting, so I reviewed their portfolio work and decided to choose them to kick off the project and get it going.

How much have you invested with them?

We spent around $55,000–$60,000.

What is the status of this engagement?

We first engaged with 3 Media Web in December 2020 for the digital services, and the website project started in January 2021. We launched the site at the beginning of May 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve been measuring the conversions, traffic, performance, bounce rates, and Lighthouse scores, and we're beyond pleased with 3 Media Web’s work. I’ve done many site launches in the past and, in some cases, we had to roll back to the old site. This project was one of the most painless website experiences I’ve ever had.

3 Media Web was on top of everything, and any little bug we found was fixed almost instantaneously. They were very responsive, and the project went really well.

How did 3 Media Web perform from a project management standpoint?

3 Media Web used a project management tool, but I don’t remember how it was called. We had a bi-weekly check-in, and Kelsey had her Calendly open. If anything urgent came up, I would just put our time on her calendar, and we would meet to work through whatever we needed to do pretty quickly.

What did you find most impressive about them?

3 Media Web’s overall responsiveness was impressive. They offered very quick turnaround times and knew what they were doing. They were very flexible to accommodate what we were looking for, even if there were slight changes to the original scope.

Are there any areas they could improve?

There’s nothing 3 Media Web could improve on — I was very pleased with their work. If anything, there were little things I would have changed, but I wouldn’t even really complain about them.

Do you have any advice for potential customers?

Definitely work with 3 Media Web. They’re very knowledgeable and partner-centric, and they’ll be very invested in you — your success is their success.

Focus on being on top of your timeline, know what that is, and make sure that it’s well documented and communicated to them. If they know your timeline and what you want, they can make your project happen.

BACKGROUND

Introduce your business and what you do there.

We’re the parent organization of a healthcare system that manages 10 post-acute senior living facilities. My role is as the integrated communications manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web?

We partnered with 3 Media Web to update each of our facilities’ websites.

SOLUTION

What was the scope of their involvement? 

3 Media Web worked with us to update nine facility websites and create one from scratch. A lot of the project was really just updating the sites and making them responsive so that they could be viewed across desktops and mobile devices. So many individuals now use tablets and smartphones to navigate the web, particularly for our audience, which includes children looking for accommodations for aging parents.

To meet those needs, 3 Media Web worked with our internal graphic designer to create a standard mobile-responsive design template that we could use for each site. For instance, we could change the color palette to match a particular living facility’s branding and update the copy as needed, but the basic framework on the backend was all the same — it was built using a WordPress instance.

The team also migrated these sites onto their own servers so that we could manage them under one umbrella. We would have a master login that allows us to edit and maintain all of the sites, whereas each living facility would have their own separate login for their respective site. After we launched, this setup also facilitated our communication with the public in regards to what was going on with COVID-19. We were able to implement warning pop-ups on home pages to alert families of changing visitation policies due to COVID-19 rates.

What is the team composition? 

Jenny (Senior Project Manager) was our primary project manager, and we also communicated with Mark (CEO).

How did you come to work with 3 Media Web?

There was already an existing relationship between 3 Media Web and some of my colleagues. They’d created and hosted a website for one of our other post-acute communities, so we decided to have them take on our other websites, too, because we were so happy with that arrangement.

How much have you invested with them?

CONFIDENTIAL. $50,000–$200,000.

What is the status of this engagement?

The project took off around September 2019, and we finished everything that was in our terms of service. Currently, we have two more websites to do that are separate from the original 10, so we plan to start a new agreement with 3 Media Web for them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

2020 was the first year we had our Google Analytics set up to start benchmarking data. With the pandemic, we saw a huge increase in traffic that’s continued going into 2021. The sites have gotten a lot more interactions from families asking for more information about our facilities because they can’t do in-person tours right now. Now, we’re following up by thinking through ways to do virtual tours or at least showcase our facilities through the site.

There’s also been a lot of great feedback both from our internal leadership and employees. Having the sites under one umbrella has given us a mechanism to communicate what’s going on in each facility. 

At the same time, these sites have been a great way for our facilities to showcase what they’re doing in their particular towns and cities. A lot of these organizations were started by sisterhoods of nuns — we want to pass that tradition down to the next generation of people in those communities.

How did 3 Media Web perform from a project management standpoint?

We shared an ongoing Google spreadsheet but also used Content Snare to edit our content. Our team would take our copy, images, and assets in Word Doc and input it into Content Snare’s architecture. Then, Jenny and her team would input that into WordPress for us. They also enabled some feedback tools when we were getting into beta testing. We could quickly take screenshots of screens that didn’t quite look right and request adjustments. It was easy to communicate that way.

Finally, we had weekly check-in calls with Jenny, and she was always available whenever we needed her via phone or email. There were even times when she responded to us while she was traveling. She’d let us know which one of her teammates was there to cover for her, so we always felt really cared for by the team.

What did you find most impressive about them?

We really couldn’t have done this without 3 Media Web’s technical expertise and support. As a small nonprofit, we just didn’t have the bandwidth to handle this project. However, to be able to get 10 websites up and running during a pandemic was a major feat for us, and we’re very proud of that.

It’s been great to have their team be with us on our journey. They’ve brought us to the next step by providing us with the right strategy and information to move forward. We’re now able to access individuals through different technologies, and they’re helping us think about where we can go next.

Are there any areas they could improve?

We’ve actually discussed this with Mark at our recent project roundup. Occasionally, there are times when small QA items get missed in the larger realm of the project. However, we understand that there are a lot of moving parts with web development projects like ours, so things sometimes fall through the cracks. They’ve been receptive to our feedback and have used this as an opportunity for their team to grow.

Do you have any advice for potential customers?

Selecting the right tech partner is not an easy choice when there are so many developers out there doing WordPress and content management. You need to do your due diligence. Find out as much as you can about different vendors — ask them questions, look for examples of projects they’ve done that are similar to yours, and have discussions with them.

You’ll want to find a team that will get to know your organization because that’s where the differentiator comes in. Mark and his team did a really good job of getting to know the culture of both our parent organization and our individual sites. This really helped them harness each facility’s individual voice to convey what made those communities different and special.

BACKGROUND

Please describe your company and your position there.

Senior Web Director at Americares, a global health-focused relief and development organization that saves lives and improves health for people affected by poverty or disaster,

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 3 Media Web, and what were your goals?

In the first year of our new WordPress sites and during a global pandemic, Americares needed to develop some new dynamic landing pages that served the content rising from the unprecedented nature of the crisis and our work to support health workers and health facilities.

SOLUTION

How did you select 3 Media Web and what were the deciding factors?

We had considered 3 Media Web previously for another project and were impressed by the quality of their work and the integrated package of services they offered.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We began with a requirements session that included creative concepts and then provided existing content as a starting point. The site is hosted on Google Cloud Services and managed services are provided by another agency. We set up a design approval and review process for their work in a prep site. Through an efficient process of idea/execution and review the initial landing page was developed/refined/tested/approved and moved into production. The first page has served us extremely well, We were impressed with the entire creative process and the final result.

How many people from the vendor's team worked with you, and what were their positions?

Worked with a designer, developer and project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The page has continued to be one of our top ten pages in terms of traffic, time on site, and very low bounce rate. The custom blocks have made daily content updates easy, The blocks have also proven useful in building other site pages

Describe their project management style, including communication tools and timelines.

3Media met our timelines and ongoing communication was excellent. They really listened in the process and engaged in a productive conversation along the way.

What did you find most impressive or unique about this company?

The quality of the work is first rate. The level of communication is excellent; they really pay attention to client needs. When we work with an outside vendor, we look for a true partner. Americares does most of its work around the world using a partnership model, and so we value the kind of working relationship that is built on trust. We discovered that we can trust 3 Media to deliver. And that means we are planning to do more work with them.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

I’m with Tri-Star Design Inc. I’m in account management and business development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web?

We wanted a website that better reflected our current services. We wanted the website to stand out amongst competitors in our market. We launched a website 5–6 years ago but weren’t happy with its upgradability. It was stagnant and wasn’t what we envisioned.

SOLUTION

What was the scope of their involvement?

3 Media Web developed a new website on WordPress for us. They first gathered our objectives, and we gave them examples of our competitors’ websites. Their team looked at our website and then did research.

They put together a project plan and met with us to let us know the expectations for each phase of the development. Their team also let us know about our different responsibilities in each phase of the project.

We spent a number of weeks going through the development phase with them, gathering information, putting the details together, and creating all the content. At the same time, their team provided different options for the site’s display, visuals, and flow. They gave us options for the pages and told us why they thought each page was important.

When all the content was provided, they finalized the website. We reviewed it one final time prior to launch. At launch, their team provided training for how to update the site, add new content, and keep it fresh. They also gave us tips about using LinkedIn for digital marketing purposes.

What is the team composition?

We worked with 5–6 people from 3 Media Web.

How did you come to work with 3 Media Web?

The president of our company found 3 Media Web online. We looked at their work and it seemed that they could put together a product that hit our target market. It looked to us that they had an understanding of the types of customers that we were trying to focus on.

What is the status of this engagement?

We started the project in August 2019 and it wrapped up in February 2020. We’ll continue to work with them in other ways going forward.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Right away, I had a couple of different leads that came through the website. Folks have noticed the new website. We’ve seen an uptick in folks saying that they found us through the platform. I’ve had people compliment the site too. Also, 3 Media's trainings allowed us to drive more people to the website.

How did 3 Media Web perform from a project management standpoint?

It was a pleasure to work with 3 Media. They told us exactly what to expect. Their team held consistent status meetings and discussions about their work. At each phase, we had weekly status calls. We understood each week’s work expectations. There was never a point when we didn’t know where we were in the process. Their team did a great job with communication and staying on schedule. They drove to the end date.

What did you find most impressive about them?

I enjoyed working with each of the members of their team. They had people on the team with different skillsets who were brought in as needed. You could see that the different folks on their team were valuable in their different roles. Their team was professional, engaging, and added value. They were professional and engaging. It was a pleasant experience working with them from start to finish.

Are there any areas they could improve?

No, I don’t think so.

Do you have any advice for potential customers?

What they can do is only as good as the input that you provide. From a content perspective, make sure that you’re staying on top of what you’re bringing to the table. It’s not a hands-off process. Understand that you’re going to have to provide content about your business and have a vision for what you’re trying to accomplish.

BACKGROUND

Introduce your business and what you do there.

I am the owner of an online retail coin dealership. We operate as a boutique of a somewhat limited selection of high-end coins.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web?

Our old site was proprietary and ancient, so we needed to update it. At the same time, we needed to keep all of our content because, often, people find our site because they’re looking to buy or sell a specific coin, so it’s really important for us to have our historic listings still on the site.

SOLUTION

What was the scope of their involvement?

They did a custom website design for WordPress, WooCommerce implementation, coin database, MailChimp integration, and migrated content from a proprietary CMS. We have a tremendous amount of content. We do a lot of blogging, we have different categories of inventory, so it was a comprehensive project. We also wanted to migrate a lot of our old content to the new site.

Our competitors present their coins in a very similar way, and it’s not that compelling. So we did not want that. We wanted to stand out in the industry. We wanted our design to be more unique and interesting, and the e-commerce aspect was secondary.

Going forward, we wanted to make sure we could keep editing and changing it throughout the years.

What is the team composition?

We worked with 6–8 people at different time.

How did you come to work with 3 Media Web?

It was challenging to find someone who could execute the way we wanted to. I talked to a few who regularly built sites for coin dealers, but I didn’t want to have a basic site, and I talked to a few others. Additionally, I wanted a partner to be a partner who would take ownership with me and treat it like their own business.

I chose 3 Web Media because they’re really different. They were remarkably calm, and they would often answer my questions before I was done asking them. They knew what we wanted to achieve, so I was confident that they could do it.

What is the status of this engagement?

It lasted from May 2019–April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

 This week, we released our mailing list for the first time since the new website was launched, and the reaction was fantastic. We sold the most coins we’ve ever sold on that date. That kind of commercial reaction is thrilling.

How did 3 Media Web perform from a project management standpoint?

I thought they were great in terms of communication and deadlines. Whatever they promised they would do, they got it done on their own schedule. We have one direct contact.

What did you find most impressive about them?

I love that they’re down to earth and practical. Nothing seems to phase them. They’ve been able to do anything we’ve asked without a problem. They always line out how it’s going to happen.

Are there any areas they could improve?

No, not really.

Do you have any advice for potential customers?

Have a clear understanding of what you want to accomplish going into the project.

BACKGROUND

Introduce your business and what you do there.

Respondent 1: I am creatively the heart of the marketing team. My role is basically overseeing and producing branded content and collateral for the web page.

Respondent 2:  I’m the VP of marketing for Parallel Wireless. I run all internal and external marketing activities, including our digital channels. My team is responsible for the website, social media, product marketing, corporate marketing, product positioning, company positioning, and so on.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web?

R1: They helped us redesign the website. The project was very important because it allowed us to represent who we truly are. For the six years, we’ve been in stealth mode. It was a small company, and we didn’t want to attract a lot of negativity from competition, and we didn’t want to get crushed by it.

We’ve been working with some key mobile operators in the global telecom industry, so we knew that we had some big announcements from those customers coming out, and that’s why we engaged with 3 Media Web.

SOLUTION

What was the scope of their involvement?

R1: We had to completely redesign our website, putting out all the content we’d been hiding for six years. So, when all those announcements came out, we would look like the industry leader we were. Because of our leadership in the industry, those big companies were selecting us as their vendor.

When we first engaged in 2017, we outlined our short- and long-term goals, but we weren’t able to run the project then. They came up with a two-phased plan, first for redesigning the website and moving us to a more robust hosting company, and secondly for supporting our needs as we built out pages and developed new content.

What is the team composition?

R1: We had 2–3 key points of contact. Ryan (UI Designer) was the overall lead, Mike (Technical Services Manager) was instrumental in the execution part, Sara (Director of Operations) was on the operational side, and Rachel (Client Services Manager) was our technical support lead and was always in the background.

I was always working with the leadership team. They were my sounding board, and they came to give us the guidance and support we needed. Marc (Co-Founder and CEO) and Lysa (Co-Founder and President) were always in the background supporting us. Though we worked with some key people on the execution front, the whole team was behind this project, to make it successful.

How did you come to work with 3 Media Web?

R1: We selected 3 Media Web because, just like us, they’re a young and thriving startup with an energetic, agile team that’s innovative and customer-centric. They had the same DNA as our company. We talked to two companies: a large company in California and 3 Media Web. Marc and I connected well—we understood each other. We’re a small, nimble team that wants to help customers. 3 Media Web wanted to develop our business because they’re a startup just like us.

How much have you invested with them?

R1: We’ve spent $35,000–$40,000 with them, which is much less than what we’d have spent with any larger company. For the amount of support we received, the value is absolutely unbelievable.

What is the status of this engagement?

R1: We started working with 3 Media Web in March or April 2019, and it’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

R1: When partners and customers look at our website, they’re impressed with the quality and the usability of it. It looks like we spent hundreds of thousands of dollars on it, but we didn’t. They gave us a high-end product without us having to pay for it.

We tripled the number of visitors, which is important for us, given how small our industry is. Especially now, when everyone is working from home, we reach our audiences primarily through digital channels. In a small industry, when the number of visitors has tripled, this metric super important.

We’ve had a lot of return visitors through the support of 3 Media Web. They constantly help us update pages and push new content out much faster than we’d been able to do it on our own, so the return rate is much higher as well. They’re our support company and our partner for life.

How did 3 Media Web perform from a project management standpoint?

R1: Their performance was absolutely amazing. Originally, our project was falling off the tracks. We were a bit of a difficult client, and the creative direction from our design team was slowing down the process. The project was put back on track by July, but, amazingly, 3 Media Web launched the website by October.

They absolutely understood its importance and adjusted the timelines. They worked just as hard as us to help link the content and QA the website. They became an integral part and an extension of our marketing team. They not oR2y have excellent project management skills, but they were also passionate and cared about the project as much as us.

R2: They definitely cared as much as we did, in order to get the website launched in our timeframe. Mike was emailing with us weekly, if not daily, to make sure the project stayed on track and that we were able to upload everything into their tool and get it set up to make the launch. If it wasn’t for 3 Media Web being there and carrying us through the project, I don’t think it would’ve been done.

What did you find most impressive about them?

R1: They connect with their customers, and don’t just see them as another number or dollar sign. They’re able to understand the customer’s challenges and translate them into amazing results. They don’t push what they think is best; they work with us, hold our hand, and help us develop the website that works for us and our audiences, and that can evolve along with our company’s business needs and audience.

Are there any areas they could improve?

R1: They need to push harder on difficult clients like us. They were just a little bit too nice in the beginning. 3 Media Web has a fine bunch of people, and I’d select them if I needed to redesign the website, or if I needed to use them for a future company. We don’t see ourselves working with any other companies than 3 Media Web, going forward in the future.

R2: They were a great resource, and it’s hard to give any other critical comments.

BACKGROUND

Please describe your company and your position there.

JazzHR is hiring software built for the SMB market to centralize recruiting efforts and save time and effort through automation. My position is Sr Marketing Manager on the Marketing team, focused on demand generation, digital, brand, and channel marketing strategy & management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 3 Media Web?

We had a fast-growing partner program and nowhere to adequately showcase each provider. 3 Media worked with us to create a microsite that features our entire partner ecosystem.

What were your goals for this project?

Our goals were to:

• give our customers an easy-to-navigate web experience where they could browse all of our available partners
• easily request information and see which provider was the best fit for their needs
• Connect these services to their existing JazzHR account

SOLUTION

How did you select this vendor?

The three key characteristics for vendor selection came down to knowledge, price, location, and positive Interaction during the selection process.

Describe the project and the services they provided in detail.

3 Media built us

What was the team composition?

was not involved at this phase, but had interacted with the main project manager, co-founder, and onboarding team when launching

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We had such a positive experience with 3 Media during the development and launch of our Marketplace, we have since partnered with them to manage our main website domain and for ongoing support of both properties.

How was project management arranged and how effective was it?

I was not involved during this process, but the team who worked directly with 3 Media on the project management was very pleased with the organization of the in-flight items (google sheets, email comms, etc) and experienced no issues.

What did you find most impressive about this company?

They have handled every challenge and question we've thrown at them with ease. They certainly know the ins and outs of web, digital, marketing automation, and how it all connects to create a great user experience.

Are there any areas for improvement?

None! We love working with 3 Media and look forward to future projects.

UPDATED REVIEW

This review was updated by Christopher Klamut (Interactive Designer, JazzHR) on August 8, 2020. New content is below:

BACKGROUND

Please describe your company and your position there.

I work as an Interactive Designer/Developer for a SaaS recruiting company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 3 Media Web, and what were your goals?

We hired 3Media to help us get our recently "brand new" site back online. The firm that we hired to design and build our site cut a lot of corners and charged a lot of money... we were in a panic... BAD! Nothing worked the way that we wanted and it kept throwing a ton of errors.

3Media helped us triage the immediate issues and stabilize our lead sources, all while fixing the root cause of the technical glitches. Seriously, these folks saved us in a huge way! We were completely at a stand-still, and they helped us get back online, stable and getting leads back into our system in no time!

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected 3Media because after the initial phone call because it was clear that they knew what they were doing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work is hard to put to words. We've felt that 3Media has done an excellent job in helping us understand what the best solution should be. They have an extremely capable staff, and they are always there to guide you through things.

How many people from the vendor's team worked with you, and what were their positions?

I think we've worked with at least 10 of their staff members. All ranging from the CEO to the Dev Team, to the Account managers and the Designers. EVERYONE has been an absolute joy to work with!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our revamped blog we've seen a huge decrease in our bounce rates. The 3Media team provides detailed reports that help us understand where we're falling short.

Describe their project management style, including communication tools and timeliness.

The PM is great! I think the communication is top-notch! They help keep you focused on hitting your launch date, and if you need to pivot and shift gears on something, they do a great job at understanding where your business is, and how they need to adapt the project to meet the ultimate goal.

What did you find most impressive or unique about this company?

Their comprehensive knowledge of anything and everything digital. Also they are great at finding an ideal solution that actually works for your situation.

Are there any areas for improvement or something they could have done differently?

Nope! They've been amazing!

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing at CELLTREAT Scientific Products, a manufacturer of plastic lab consumables. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web?

We’d outgrown our website, which was five years old. Whenever we needed to make even a minor change on the website, I had to upload a ticket and work with a web team. We wanted to make the site user-friendly for internal users so that it would be easy to make an update or edit quickly.

We also wanted to add more product specifications and technical information to the site and ultimately make it self-serving for customers. Our goal was to eliminate the questions that customers were calling with that could be easily resolved by putting additional information online. We also wanted a better e-commerce platform for some of our direct business.

SOLUTION

What was the scope of their involvement?

Before we met with 3 Media Web, my team compiled an outline of the direction we wanted to go in with the site. We had all of our data segmented and knew which products we needed to add to the site. My team showed 3 Media Web examples of websites we liked and what elements we liked about them. This included some of our competitors’s sites, so 3 Media Web could see what sites were out there in our space. They helped us narrow down our final vision for the site, and then we began the design stage. Ryan (UI/UX Designer, 3 Media Web) took our vision and designed the base of what our site was going to look like. 

Once we approved the design stage, we started into the data load with Jenny (Senior Project Manager, 3 Media Web). Because of the technical nature of our information and products, there were a lot of convoluted uploads that we had to do. 3 Media Web was really good about explaining why their usual approach or way of setting things up did or didn’t work with our industry and products. 

We did a lot of work with 3 Media Web during the data load phase, following which we went into testing and then went live. 3 Media Web also trained my team so that we could handle the platform without much support.

What is the team composition?

We interacted with a handful of people. My team worked closely with Ryan and Jenny, and at the beginning of the project, Marc (CEO & Founder, 3 Media Web) was involved. 

How did you come to work with 3 Media Web?

The company that manages our network recommended them. We really liked the fact that they were local, since we wanted to partner with a local business. We had an initial meeting and immediately clicked with the team. They understood what we were trying to do within our budget, and our relationship took off organically from there.

How much have you invested with them?

I think the website was roughly $30,000–$35,000. I don’t remember what we paid them for a yearly support plan.

What is the status of this engagement?

We began working with 3 Media Web in late 2017, and they launched the site in mid-2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site has definitely helped us improve our workflow because it’s eliminated having to go to a web team every time we need something. We’re able to do a lot of stuff ourselves, such as updating promotions on a monthly basis and adding pages, because 3 Media Web set us up on a user-friendly platform. 

We’re definitely driving more traffic to the site. We’re not just trying to drive customers to the site to make a purchase because, as a manufacturer, we primarily sell through channel partners. Instead, we’re trying to drive traffic to the website to boost brand awareness. Our channel partners are pleased with the site.

We’ve also gotten a lot of positive feedback from our customers, who enjoy the self-serve functionalities. They can easily request a sample or a quality certificate, ask a question on an individual product page, and find all of the product spec information they need. The site has cut down on the number of calls we receive from customers who have questions regarding our shipping policies, products, etc. We’ve been able to improve productivity on the customer service team by filtering a lot of those questions through the website, which has been one of the biggest impacts for us.

How did 3 Media Web perform from a project management standpoint?

They did a great job. As with any project of this scope and nature, there were inevitable roadblocks, but the 3 Media Web team was receptive to our feedback. When we had problems or issues, they were responsive and worked closely with us to get things back on track. For instance, if we saw something in the design phase that didn’t get implemented correctly in the build phase, we were able to work through that. The team’s willingness to communicate was helpful. When we had a vision for something working a certain way, 3 Media Web was helpful because they explained why things wouldn’t necessarily work that way, such as from an end-user perspective.

What did you find most impressive about them?

Ryan was amazing to work with; my team verbalized what we wanted and provided a few screenshots, and to see him take our vision and create this image-based, very visual website was what impressed us the most.

Are there any areas they could improve?

They could’ve been better about making sure everybody was on the same page before moving forward. While I think there was a high level of communication, I don’t think they always asked the right questions or presented us with the right information from the beginning. For example, they told us to send our data load in a certain format, but then when they received it, they told us it was the wrong format. We ended up asking them to provide a template spreadsheet detailing exactly what they needed, and they were very open to that; Jenny even helped reformat the data load. The team rallied and got it done, but realistic expectations and tools might’ve been helpful to give to the customer in advance.

Any advice for potential customers?

Again, make sure everyone is on the same page at every step of the process. Don’t just assume you’re going in the right direction; do a quick check-in. You should trust them, but verify. Little tweaks like that would make for a smoother process.

BACKGROUND

Please describe your company and your position there.

We are a food preparation and delivery business in Boston MA. We gather local and organic ingredients and make fully prepared chilled meals that we deliver to customers' homes. We have been in business since 2013 and serve thousands of meals to thousands of customers all over Greater Boston.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 3 Media Web?

Wordpress - Woocommerce development. Checkout process. Coupon functionality.

What were your goals for this project?

We aimed to to create a refer and earn functionality so first time customers and promoter customers both win when new customers order our service. We also aimed to streamline our checkout process.

SOLUTION

How did you select this vendor?

We interviewed several leading web development companies in person and over video conference.

Describe the project and the services they provided in detail.

3 Media Web implemented a Refer and Earn functionality into our website. They also attempted to streamline our checkout process.

What was the team composition?

The project was initially delegated to one developer and one designer at 3 Media Web. An account supervisor was later introduced to improve effectiveness.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The refer and earn functionality was implemented and it works perfectly. 3 Media Web charged us twice what was agreed. After arguing the bill and reminding them of the quote, 3 Media Web then refunded have the charge.

The checkout process streamlining was unsuccessful. Pieces of the project were launched into our live site without proper testing that was disruptive to our business.

How was project management arranged and how effective was it?

The project was managed in part by our project manager and by someone at 3 Media Web. The developer was making errors regularly so 3 Media Web allocated an account supervisor to our business and told us she would make immediate contact with us.

After 3 days of now contact, we realized we the project would not be managed effectively. We needed to part ways with 3 Media Web.

What did you find most impressive about this company?

The company has a talented designer.

Are there any areas for improvement?

3 Media Web was not capable of understanding the business impact needed by our requirements document and communicating that impact to their web developer. The web developer did not recognize how his development would impact the current functionality.

Code modifications were pushed to our live site, and our customer experience suffered. The company's human resources are all remote and communication and alignment regarding our project were constantly fragmented.

Invoicing at 3 Media Web needs improvement. We received an invoice that was not itemized and was twice the amount agreed upon.

UPDATED REVIEW

This review was updated by the client on February 3, 2020. The original star ratings were: Overall - 1, Quality - 1, Schedule - 1.5, Cost - .5, NPS - .5. New content is below:

BACKGROUND

Introduce your business and what you do there. 

The Foodery is a meal production and delivery service. I am a co-founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web?

We needed a "refer and earn" functionality and improvement to our checkout processes. 

SOLUTION

What was the scope of their involvement?

3 Media Web helped us streamline the checkout process. 

What is the team dynamic?

3 Media web was an effective technology provider with a sufficient team to manage our projects. 

How did you come to work with 3 Media Web?

Through a Google search.

How much have you invested with them?

Approximately $10,000.

What is the status of this engagement?

The engagement is now finished, and the project completed. 

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

It became more integrated as the project continued because the project grew in scope.

How did 3 Media Web address the challenges that arose?

3 Media Web continued to apply the correct level of expertise to the project as it’s scope and complexity increased. 

Describe the impact this engagement has had on your business.

The Foodery’s checkout process improved and the refer and earn project is fully functional.

How was project management handled?

The project management was handled effectively. 

In what specific areas can they improve?

The vendor could have provided more attention to the complicated aspects of the project. 

What advice do you have for clients with similar needs to yours?

Be sure to take an active effort in determining if 3 Media Web’s expertise is a fit for your projects. It’s helpful to provide them with clear and concise requirements documents.

Company Responses

The vendor responded on February 3, 2020.

We reached out to our client, The Foodery, to discuss their frustrations with our billing and support process. We always strive to be transparent when billing our clients so that there is clarity in what the expectations are; clearly, we did not succeed in this situation. While The Foodery is not able to remove their review on Clutch, they have let us know that they appreciate the follow-up, and we have resolved our differences.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Cape Organization for the Rights of the Disabled (CORT).

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web?

We had a previous website that was archaic in every sense of the word—the look was outdated, and the content needed to be retouched. 3 Media Web was tasked with developing a new, high-quality WordPress site that would be significantly more professional.

SOLUTION

What was the scope of their involvement? 

The project started with a basic introduction to gather information about our company. During our conference calls, we worked with them to figure out how we wanted to lay out the site on WordPress, looking at the color schemes and design before transitioning to the content.

Hammering out the copy was a big process. We wanted to be able to say what we needed to without having it sound completely vanilla. Together, we worked to articulate who we were and what we did through stories about our services.

The final stage involved them training us to get our in-house team up to speed on site management. They also helped us launch the site and made any changes that we needed.

What is the team composition? 

We worked with about 6–7 people. Where we were in the process dictated who would float in and out of our conversations.

How did you come to work with 3 Media Web?

We held an RFP process to vet out different vendors and landed on 3 Media Web. Even though they were newcomers, they just presented themselves as the fastest, strongest, and most organized. 

I also liked that they consisted of a very disparate labor force. Working remotely myself, I already understood the benefits of being able to access the appropriate talent from wherever we needed. Since we had a specific budget allotted to this project, leveraging a remote team would help us get the most bang for our buck.

It was my conversation with Mark (CEO, 3 Media Web) that sealed the deal for me. He’s just so professional, amiable, and articulate. He knew how to guide my team from cradle to grave on this process and didn’t take advantage of our lack of technical knowledge.

How much have you invested with them?

We spent about $100,000 on the site.

What is the status of this engagement?

The main site development lasted about 10 months between August 2018–June 2019, but we’re still working with them to launch a small PR campaign. For this project, we’re collaborating with their digital media team.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve gotten overwhelmingly positive responses to the site—how it looks, the functionality, and the ease of use. It’s designed almost like a lawyer’s site but with a homey feel to it. Currently, I’m exploring ways to monetize it with different services.

How did 3 Media Web perform from a project management standpoint?

I’d give them full marks for project management because they clearly knew what they were doing. We were never waiting long for information or direction from them. They’d put dates on our calendar to work toward and made sure that we got to the next handholds. If there were any delays, it was more on our side to gather the appropriate information.

What did you find most impressive about them?

Their consistency was great. Once we decided on next steps, they kept us moving in the right direction.

Are there any areas they could improve?

No, I wouldn’t even know where to improve. At the end of the day, they were patient and educated us throughout the process. We got exactly what we paid for.

Do you have any advice for potential customers?

If you want a decent product, you have to be willing to pay the market rate. You get what you pay for; that’s the bottom line.