Boston & Grand Rapids Web & Digital Agency

Gold
VERIFIED

3 Media Web is an award-winning website design and digital marketing agency. We specialize in designing, developing and promoting websites on the WordPress platform for both medium and enterprise-level clients.

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2001
Show all +
Hudson, MA
headquarters
other locations
  • 99 Monroe Building, Suite 200
    Grand Rapids, MI 49503
    United States

Portfolio

Key clients: 
Dassault Systèmes SOLIDWORKS Acacia Communications 3 Play Media Pilot Pen Xytex ConEst Software Systems MatTek Salmon Health Mass TLC North Central MA Chamber of Commerce Visit Central MA Cape Organization for People with Disabilities Emerson IPA Mount Auburn Cambridge IPA
Analytical Lab Group Image

Analytical Lab Group

How we helped three newly acquired companies rebrand into one fully integrated website.

An industry leader in the specialty contract lab space and comprised of FDA- and EPA-focused laboratories across the United States

  • Created a comprehensive multi-branded website for multiple labs and locations
  • Designed strategic sales and marketing calls to action and gated content
forms
  • Implemented European Union General Data Protection Regulation (GDPR) compliance
  • Provide ongoing digital growth, web support and hosting
  • https://www.analyticallabgroup.com/

     

    Bake’n Joy Image

    Bake’n Joy

    How we helped a family-owned leading manufacturer of top quality baked goods re-architect and rebrand their current web presence.

    Bake’n Joy Foods, Inc. has been a family-owned, leading manufacturer of top quality bakery products since 1941.

    • Re-architected existing site for improved user experience
    • Redesigned and developed a modern, clean, updated responsive website
    • Ongoing web
    support and hosting

    http://www.bakenjoy.com

    CORD (Cape Organization for the Rights of the Disabled) Image

    CORD (Cape Organization for the Rights of the Disabled)

    How we helped a Cape Cod-based non-profit bring their brand inline with their organization’s goals and mission.
     

    Non-profit working to advance the independence, productivity, and integration of people with disabilities, including deaf and hard of hearing people, into mainstream society.​

    • Organizational rebranding (logo, slogan, design guidelines), and new messaging
    • Designed
    new website and e-commerce store
  • Ongoing web development, strategy, support, and hosting
  •  

    MatTek Image

    MatTek

    How we helped with an award-winning website makeover to improve sales and customer service with an easy-to-use eCommerce solution and a custom searchable product resource database for customers.

    World leader in 3D reconstructed tissue models

    • Designed, support, and host e-Commerce enabled website
    • Developed resource document searching tool
    • Increased e-Commerce
    sales by 50%
  • Ongoing web development, strategy, support, and hosting
  • Mount Auburn Cambridge Independent Physicians’ Association (MACIPA) Image

    Mount Auburn Cambridge Independent Physicians’ Association (MACIPA)

    How we helped a Boston-area physician membership organization with a website makeover that required a custom developed physician’s directory and user-login system.

    Boston-area physician membership organization

    • Designed, support, and host physician directory website
    • Built an easy to manage custom physician member directory
    • Developed a search tool with expanded custom
    features
  • Built a custom back-end and user login system for staff to manage website custom features such as calendars, meeting schedules and other resources
  • Marketing Messages Image

    Marketing Messages

    How we helped a provider of professionally recorded voice prompts, messages, and narration, for phone and web-based applications with new branding, an award-winning website makeover and a custom searchable application for customers to easily browse voice selections.

    Provider of professionally recorded voice prompts, messages, and narration, for phone and web-based applications.

    • Created full
    branding package including logo design
  • Designed award-winning website, support, and host corporate website
  • Created custom search module for various voice languages, regions, and services combination options
  • BRODY Professional Development Image

    BRODY Professional Development

    How we helped a global professional organization that empowers individuals and organizations to boost performance with a custom website makeover.

    A global organization that empowers individuals and organizations to boost performance.

    • Design and development of a custom corporate website
    • Ongoing web support and hosting
    Navin, Haffty & Associates Image

    Navin, Haffty & Associates

    How we helped the largest and most respected MEDITECH consulting firm in North America improve their company image with a website makeover and produce a resource database for customers.

    The largest and most respected MEDITECH consulting firm in North America.

    • Design and development of a custom corporate website
    • Developed resource document tool that integrates into their monthly
    newsletter
  • Ongoing web support and hosting
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    Doble Engineering

    Global electric power engineering company

    • Built corporate website and extensive back-end custom CMS  
    • Implemented multilingual CMS  
    • Integration of Siebel CRM system  
    • Manage, support and host a customer knowledge base portal
    • Corporate web, application, UI, and landing page design  
    • Ongoing web development, strategy support,
    and hosting
    3Play Media Image

    3Play Media

    How we helped a leader in premium closed captioning, transcription, audio description, and subtitling solutions with an accessible website makeover and large content bank migration to better represent their products and brand.

    A leader in premium closed captioning, transcription, audio description, and subtitling solutions.

    • Custom design and development of a large-scale corporate
    website
  • Implemented Web Standard Accessibility Guidelines
  • Migrated hundreds of pages of blog posts and content to the new design
  • Ongoing web maintenance, support, and hosting
  • Acacia Communications Image

    Acacia Communications

    How we helped a global leader in optical communications products tackle a website design makeover on their existing website.

    A global leader in optical communications products.

    • Custom design refresh of custom communications website
    • Ongoing web maintenance, support, and hosting of corporate website environment
    • Work in tech and support role as an extension of the internal
    marketing team
    Millbury Credit Union Image

    Millbury Credit Union

    How we helped a local credit union create a modern banking website that is both user-friendly and accessible to those with disabilities.

    MCU is a local Millbury, Massachusetts credit union owned by more than 28,000 that focuses on low rates & fees, excellent service, and the insurance protection of the National Credit Union Administration.

    • Worked closely with internal designers to create a custom
    banking website design
  • Created a user-friendly website for both customers and website managers
  • Implemented accessibility and features to aid those with physical limitations
  • Tandem Care Associates Image

    Tandem Care Associates

    How we helped a locally owned health and homecare service start-up company with new branding, a custom website design that required integration with their existing health-care services portal.

    Locally owned comprehensive elder care service start-up company.

    • Created a full branding package including logo design
    • Design and development of custom healthcare
    website
  • Integration of online portal for care management
  • Ongoing web maintenance, support, and hosting
  • Mount Auburn Cambridge Independent Physicians’ Association (MACIPA) Image

    Mount Auburn Cambridge Independent Physicians’ Association (MACIPA)

    How we helped a Boston-area physician membership organization with a website makeover that required a custom developed physician’s directory and user-login system.

    A Boston-area physician membership organization.

    • Design and development of a custom physician directory website
    • Built an easy to manage custom physician member directory
    • Developed a search tool with expanded
    custom features
  • Built a custom back-end and user login system for staff to manage website custom features such as calendars, meeting schedules and other resources
  • Ongoing web support, and hosting
  • CELLTREAT Scientific Products Image

    CELLTREAT Scientific Products

    How we helped a local manufacturer of high-quality laboratory plastic consumables improve online sales with a custom eCommerce website.

    Local manufacturer providing unique, high-quality laboratory plastic consumables at significant savings.

    • Created an extensive and intuitive e-commerce website to help increase online sales
    • Developed custom experiences for online customers and
    distributors
  • Ongoing web development, strategy, support, and hosting
  • https://www.celltreat.com/

    Covectra Image

    Covectra

    How we helped an IOT serialization + tracking solutions provider with new branding and a website redesign to upgrade the company’s overall offerings and image.

    Covectra provides cloud-based supply-chain serialization software that provides serial number generation, management, and detailed aggregation.

    • We worked with the client to create a full-branding package including logo
    redesign and branding guidelines
  • Design and development of custom IOT website on the WordPress platform
  • Ongoing B2B digital growth services
  • We provide ongoing web maintenance, support, and hosting
  • American Superconductor (AMSC) Image

    American Superconductor (AMSC)

    How we helped a publicly-traded clean energy technology + solutions provider with a website redesign that increased user engagement by 300%.

    AMSC (NASDAQ: AMSC) generates the ideas, technologies, and solutions that meet the world’s demand for smarter, cleaner, better energy.

    • Created a consistent design that collectively describes capabilities to different constituencies
    • Integrations:
    Nasdaq Investors Portal, multi-lingual translations, video assets
  • Ongoing web development, strategy, support, and hosting
  •  

    Haffey & Co. Image

    Haffey & Co.

    How we helped a management consulting firm differentiate and simplify with a new website design.

    Management consulting firm specializing in The High-Performance Management System (HPMS) Process.

    • Streamlined site design for simplicity and ease of navigation
    • Design and development of custom corporate website
    • Ongoing web support and
    hosting

    https://www.haffeyco.com/

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    Hardinge Inc.

    How we helped a leading international provider of advanced metal-cutting solutions improve their online image and customer solutions with a new multilingual international product catalog and website.

    A leading international provider of advanced metal-cutting solutions.

    • Merged several online assets into one cohesive multi-lingual website
    • Developed a full product catalog for worldwide
    customer-base
  • Ongoing web development, strategy, support, and hosting
  • https://www.hardinge.com/

    MicroGroup Image

    MicroGroup

    How we helped a Mass-based manufacturer better use technology to serve their global customer base.

    A leading international provider of Stainless Steel Stock Tubing & Micro Metal Components

    • Improved the company’s online image as a leading international supplier and manufacturer
    • Merged several online assets into one cohesive multi-lingual website
    • Developed a full product
    catalog for worldwide customer-base
  • Ongoing web development, strategy, support, and hosting
  • https://www.microgroup.com

    Calculation Bar Image

    Calculation Bar

    How we helped a financial management firm better target desired customers and uniquely define the company and its services with branding and a new website.

    Financial management firm providing outsourced CFO services. 

    • Discovery process to define the target market and create new branding and messaging
    • Design and development of a custom corporate website
    • Ongoing web support
    and hosting

    http://www.calculationbar.com

    Hampton Properties Image

    Hampton Properties

    How we helped a property management company with a website makeover and custom development of online tools to simplify its business.

    Property management company specializing in restoration and revitalization.

    • Design and development of custom property management website
    • Built an easy to manage online form management and payment portal
    • Developed a simple property rental
    and/or property purchase search tool
  • Ongoing web support and hosting
  • https://www.hamptonpropertiesllc.com/

    NOPSEC Image

    NOPSEC

    How we helped a global pioneer in vulnerability risk management design and develop a website with extended security features.

    Global Pioneer in Vulnerability Risk Management

    • Collaborated with Internal design team to produce new site design
    • Implementation of extended security features such as two-step verification
    • Ongoing maintenance, web support, and
    hosting

    http://www.nopsec.com

    GMSi Group, Inc. Image

    GMSi Group, Inc.

    How we helped a Mass-based manufacturer improve web technology to better serve the global customer base.

    North American supplier of machine tools, accessories and abrasive tooling for metal working, industrial sharpening and manufacturing applications.

    • Improved distributors online brand as a leading international tool supplier
    • Merged several online assets into one cohesive
    multi-lingual website
  • Developed a full product catalog for worldwide customer-base
  • Ongoing web development, strategy, support, and hosting
  • https://www.gmsigroup.com/

    SALMON Health Jobs Image

    SALMON Health Jobs

    How we helped an innovator in Senior living and healthcare communities create an employment micro-site to attract new talented job seekers.

    An innovator in Senior living and healthcare communities.

    • Created a micro-site to attract new healthcare talent in MA
    • The website features job bank with search and apply functionality

    https://www.salmonhealthjobs.com/

    Visit North Central Massachusetts  Image

    Visit North Central Massachusetts

    How we helped a tourism association promote the region with an updated brand and modern website.

    The official destination marketing organization representing the 27 communities of North Central Massachusetts

    • Rebranding of the organization including new logo, name and branding guide
    • Design and development of custom tourism website
    • Development of an easy to use events
    submission and management system
  • Ongoing web maintenance, support, and hosting
  • http://www.visitnorthcentral.com

    Xytex Image

    Xytex

    How we built a custom website and developed a donor search and match system for a global provider of innovative cryoservices.

    Global provider of innovative cryoservices

    • Developed and built a donor search and social network
    • Integrated website with Microsoft Dynamics ERP system
    • Corporate web, applications, UI, and landing page design
    • Ongoing web
    development, strategy, support, and hosting
    Sigfox Image

    Sigfox

    How we helped an International IOT company expand their footprint in the USA market with a new custom website.

    Sigfox USA is the US network operator for the global low power, wide area (LPWA) connectivity provider, Sigfox .

    • Custom design refresh of custom IOT website
    • Ongoing web maintenance, support, and corporate website hosting
    • Copywriting, SEO Consulting on website
    content and architecture

    https://www.sigfox.us/

    Reviews

    Sort by

    WooCommerce Dev for Food Prep & Delivery Company

    "Code modifications were pushed to our live site, and our customer experience suffered."

    Quality: 
    1.0
    Schedule: 
    1.5
    Cost: 
    0.5
    Willing to refer: 
    0.5
    The Project
     
    Less than $10,000
     
    Feb. - July 2019
    Project summary: 

    3 Media Web implemented a refer and earn feature for a web-based food delivery system. The team also modified sections of the checkout process on the client's WordPress site.

    The Reviewer
     
    11-50 Employees
     
    Boston, Massachusetts
    John Bauer
    CEO, The Foodery
     
    Verified
    The Review
    Feedback summary: 

    The client experienced frustration due to problems with the team's billing process. Knowledge gaps, coupled with a lack of adequate support, made for a disappointing engagement. Aside from having a talented designer, 3 Media Web proved to be an ineffective partner.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    We are a food preparation and delivery business in Boston MA. We gather local and organic ingredients and make fully prepared chilled meals that we deliver to customers' homes. We have been in business since 2013 and serve thousands of meals to thousands of customers all over Greater Boston.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire 3 Media Web?

    Wordpress - Woocommerce development. Checkout process. Coupon functionality.

    What were your goals for this project?

    We aimed to to create a refer and earn functionality so first time customers and promoter customers both win when new customers order our service. We also aimed to streamline our checkout process.

    SOLUTION

    How did you select this vendor?

    We interviewed several leading web development companies in person and over video conference.

    Describe the project and the services they provided in detail.

    3 Media Web implemented a Refer and Earn functionality into our website. They also attempted to streamline our checkout process.

    What was the team composition?

    The project was initially delegated to one developer and one designer at 3 Media Web. An account supervisor was later introduced to improve effectiveness.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    The refer and earn functionality was implemented and it works perfectly. 3 Media Web charged us twice what was agreed. After arguing the bill and reminding them of the quote, 3 Media Web then refunded have the charge.

    The checkout process streamlining was unsuccessful. Pieces of the project were launched into our live site without proper testing that was disruptive to our business.

    How was project management arranged and how effective was it?

    The project was managed in part by our project manager and by someone at 3 Media Web. The developer was making errors regularly so 3 Media Web allocated an account supervisor to our business and told us she would make immediate contact with us.

    After 3 days of now contact, we realized we the project would not be managed effectively. We needed to part ways with 3 Media Web.

    What did you find most impressive about this company?

    The company has a talented designer.

    Are there any areas for improvement?

    3 Media Web was not capable of understanding the business impact needed by our requirements document and communicating that impact to their web developer. The web developer did not recognize how his development would impact the current functionality.

    Code modifications were pushed to our live site, and our customer experience suffered. The company's human resources are all remote and communication and alignment regarding our project were constantly fragmented.

    Invoicing at 3 Media Web needs improvement. We received an invoice that was not itemized and was twice the amount agreed upon.

    1.0
    Overall Score The have a great designer on staff. This was the only positve takeaway. All other involvement was insufficient.
    • 1.5 Scheduling
      ON TIME / DEADLINES
      It took 5 weeks before our project could start due to 3 MediaWeb being too busy. The account supervisor allocated to our account did not make contact.
    • 0.5 Cost
      Value / within estimates
      We were billed twice the agreed amount for the Refer and Earn project. The bill was not itemized. Finally 3 Media Web reversed their position.
    • 1.0 Quality
      Service & deliverables
      Project was not scoped out properly and insufficient testing was performed.
    • 0.5 NPS
      Willing to refer
      Due to insufficient expertise, communication and transparency we would not recommend 3 Media Web.

    WordPress Web Redesign for Nonprofit

    “Their consistency was great. Once we decided on next steps, they kept us moving in the right direction.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Aug. 2018 - June 2019
    Project summary: 

    3 Media Web designed and developed an informational WordPress site for a disabled rights advocacy. After launching the site, they educated the internal staff on how to manage the site.

    The Reviewer
     
    1-10 Employees
     
    Cape Cod, Massachusetts
    Mike Magnant
    President, Cape Organization for the Rights of the Disabled
     
    Verified
    The Review
    Feedback summary: 

    With its improved visuals, the site drew universal applause from end users. 3 Media Web led a well-organized process. They provided a roadmap to the project, ensured that all parties kept to schedule, and offered guidance on best technical practices. Currently, they’re helping with a PR initiative.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the president of Cape Organization for the Rights of the Disabled (CORT).

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web?

    We had a previous website that was archaic in every sense of the word—the look was outdated, and the content needed to be retouched. 3 Media Web was tasked with developing a new, high-quality WordPress site that would be significantly more professional.

    SOLUTION

    What was the scope of their involvement? 

    The project started with a basic introduction to gather information about our company. During our conference calls, we worked with them to figure out how we wanted to lay out the site on WordPress, looking at the color schemes and design before transitioning to the content.

    Hammering out the copy was a big process. We wanted to be able to say what we needed to without having it sound completely vanilla. Together, we worked to articulate who we were and what we did through stories about our services.

    The final stage involved them training us to get our in-house team up to speed on site management. They also helped us launch the site and made any changes that we needed.

    What is the team composition? 

    We worked with about 6–7 people. Where we were in the process dictated who would float in and out of our conversations.

    How did you come to work with 3 Media Web?

    We held an RFP process to vet out different vendors and landed on 3 Media Web. Even though they were newcomers, they just presented themselves as the fastest, strongest, and most organized. 

    I also liked that they consisted of a very disparate labor force. Working remotely myself, I already understood the benefits of being able to access the appropriate talent from wherever we needed. Since we had a specific budget allotted to this project, leveraging a remote team would help us get the most bang for our buck.

    It was my conversation with Mark (CEO, 3 Media Web) that sealed the deal for me. He’s just so professional, amiable, and articulate. He knew how to guide my team from cradle to grave on this process and didn’t take advantage of our lack of technical knowledge.

    How much have you invested with them?

    We spent about $100,000 on the site.

    What is the status of this engagement?

    The main site development lasted about 10 months between August 2018–June 2019, but we’re still working with them to launch a small PR campaign. For this project, we’re collaborating with their digital media team.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We’ve gotten overwhelmingly positive responses to the site—how it looks, the functionality, and the ease of use. It’s designed almost like a lawyer’s site but with a homey feel to it. Currently, I’m exploring ways to monetize it with different services.

    How did 3 Media Web perform from a project management standpoint?

    I’d give them full marks for project management because they clearly knew what they were doing. We were never waiting long for information or direction from them. They’d put dates on our calendar to work toward and made sure that we got to the next handholds. If there were any delays, it was more on our side to gather the appropriate information.

    What did you find most impressive about them?

    Their consistency was great. Once we decided on next steps, they kept us moving in the right direction.

    Are there any areas they could improve?

    No, I wouldn’t even know where to improve. At the end of the day, they were patient and educated us throughout the process. We got exactly what we paid for.

    Do you have any advice for potential customers?

    If you want a decent product, you have to be willing to pay the market rate. You get what you pay for; that’s the bottom line.

    5.0
    Overall Score I found them to be amiable. They were easy to contact, communicate with, and straighten out discrepancies.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They consistently set dates and made sure to avail themselves. If we missed a meeting, it was more on our side.
    • 5.0 Cost
      Value / within estimates
      I knew what I was paying for before I cut the check.
    • 5.0 Quality
      Service & deliverables
      They were very methodical, mapping out where we would go, what things would look like, and how to execute.
    • 5.0 NPS
      Willing to refer
      I had a great experience with them.

    WordPress Web Design for Financial Consulting Company

    “Users love the site’s design and say it flows extremely well.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Apr. - Sept. 2018
    Project summary: 

    3 Media Web collaborated on the company brand and built a WordPress site. They worked with the internal team to identify key brand components, including images and copy. They currently provide support.

    The Reviewer
     
    1-10 Employees
     
    Deerfield, New Hampshire
    Chip Mauri
    Owner, The Calculation Bar
     
    Verified
    The Review
    Feedback summary: 

    3 Media Web did quality work at a competitive price, taking the time to listen to project needs and concerns. They walked the in-house team through the entire design and dev process, maintaining constant communication. The designer did a phenomenal job, and the site has received positive feedback.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the co-owner of the Calculation Bar, an independent financial consulting company that specializes in financial planning for small and medium-sized companies.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web?

    We were a new startup and needed to build a web presence and our brand. We wanted a partner who could make a professional website.

    SOLUTION

    What was the scope of their involvement?

    We began with a discovery phase, where they asked us lots of questions and collaborated on defining the scope of our work. We agreed on a project plan, which started with identifying and creating our brand. Once we had decided we wanted to be an easy-going accounting firm, they started the design and storyboarding process. They laid out what the site would look like and began selecting images and writing copy. We iterated back and forth on most of the project components, creating a dialogue between our two teams to optimize the partnership.

    After that, we moved onto the technical part, which involved determining the site’s calls to action, hyperlinking, and overall flow. Once we felt good about that, we started QA and user acceptance testing. That lasted for about a week, and then we took the site live.

    There were a few bugs in the live version, but 3 Media Web walked us through a post-production phase where they dealt with those issues and cleaned things up. They also taught me how to use the WordPress backend so that I could make small changes to the site, like editing a blog or adding a link. They now provide a support package.

    What is the team composition?

    We interacted with a project manager, designer, copywriter, and support technician.

    How did you come to work with 3 Media Web?

    We issued an RFP that came down to three local web dev firms. 3 Media Web connected with us the best, wanting to make sure we were happy with the partnership and not just with the price of the work. They were committed to answering our questions and guiding us through the entire process, so we hired them.

    How much have you invested with them?

    We spent about $18,000.

    What is the status of this engagement?

    The project lasted from April–September 2018.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Users love the site’s design and say it flows extremely well. It’s professional and exceeds our expectations.

    How did 3 Media Web perform from a project management standpoint?

    We created a project timeline together and communicated weekly, making sure we were on track and that everyone knew what their tasks were. From the initial discovery phase to the final launch, they walked us through the entire process and made sure we were comfortable with all of the major decisions. The team was organized, clear, and responsive.

    What did you find most impressive about them?

    Their customer service was great, but we were most impressed by their designer. He listened to our concerns and coached us through the entire design process and what he was thinking. It gave us lots of comfort and confidence that we were working with an expert.

    Are there any areas they could improve?

    We didn’t always agree with the copywriter on our overall strategy, but that may have been more about a difference in opinions than in her capabilities.

    Do you have any advice for future clients of theirs?

    They’re the professionals, so listen to them. Let them give their opinion and guide you through the process. You won’t be disappointed.

    5.0
    Overall Score We had virtually no negative experiences.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They always met deadlines or finished early. Any delays were on our end.
    • 4.0 Cost
      Value / within estimates
      Their pricing was good and flexible.
    • 5.0 Quality
      Service & deliverables
      They did everything we asked and had great customer service.
    • 5.0 NPS
      Willing to refer
      Our experience with them was absolutely fantastic.

    Web Design, & SEO for US Division of Global Firm

    “They have all the resources to provide a full-service digital agency that’s still intimate and customer-oriented.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Apr. - Dec. 2018
    Project summary: 

    3 Media Web built the US site, using global brand guidelines to make design decisions. They collaborated with the internal team to edit copy and adhere to SEO best practices.

    The Reviewer
     
    1 - 50 Employees
     
    Boston, Massachusetts
    Kristi Mason
    Director of Communications, SigFox USA
     
    Verified
    The Review
    Feedback summary: 

    3 Media Web has excellent project management and clearly communicates any progress or setbacks. They’re honest and skilled, making them a reliable partner that exceeds expectations. The website looks great and is easy for non-experts to update and change.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the director of communications for SigFox U.S.A., a subsidiary of a global IoT telecommunications company. I oversee marketing and internal and external communication for the U.S. market.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web?

    Our parent company hosts and maintains the corporate website; however, we needed one that specifically addressed the US market and gave us a digital presence that fit our market and was SEO optimized to drive organic traffic.

    SOLUTION

    What was the scope of their involvement?

    3 Media Web started off with a discovery phase, exploring our goals and what we wanted to accomplish with the website. From there, we started the design phase, with their designers studying our brand guidelines and adhering to them without creating an exact replica of our global site. After that phase, our internal team began writing content, and 3 Media Web started development. Their SEO specialist then looked at our content and provided techniques and insights to improve it, so we went back and revised our copy. 3 Media Web then took our copy and put it into the new site, making sure all of the links were correct and tweaking the design, as needed.

    Next, we conducted QA and went live, during which 3 Media Web coached us on how to update and maintain the site ourselves. We currently work with them on any large tweaks and figuring out how to better drive traffic to our site.

    What is the team composition?

    We had a robust team, which included a digital manager (our main point of contact), SEO expert, customer representative, dev team, and editor. They had a specialist for every task.

    How did you come to work with 3 Media Web?

    We wanted a boutique agency that was in our same time zone in order to be more of a partner than just a vendor. From there, we chose 3 Media Web because of their skill sets, willingness to use WordPress, and transparent pricing.

    How much have you invested with them?

    We’ve spent between $10,000–$50,000.

    What is the status of this engagement?

    We worked on the project from April–December 2018.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    They did a great job with the design, honoring our company’s brand while also giving us a unique website for the U.S. market. We’ve barely been live for a month, so we haven’t had sufficient time to track and measure our SEO.

    How did 3 Media Web perform from a project management standpoint?

    During general development, I talked with the digital manager about once a week. Whenever they brought on a new expert (like SEO or customer service), we also had a few meetings. When we began ramping up to go live, the manager and I met a couple times every week. We had a project management tool but mainly communicated via phone and email.

    What did you find most impressive about them?

    They have all the resources to provide a full-service digital agency that’s still intimate and customer-oriented.

    Are there any areas they could improve?

    We’ve talked about bringing their SEO expert in earlier in the process.

    Do you have any advice for future clients of theirs?

    Hire the agency that fits your scope. For us, 3 Media Web is a perfect fit for our needs and where we want to grow digitally.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They met all our deadlines.
    • 5.0 Cost
      Value / within estimates
      They delivered what we wanted at a good price.
    • 5.0 Quality
      Service & deliverables
      They met all deliverables and fixed any issues.
    • 5.0 NPS
      Willing to refer

    WordPress Web Design & Branding for Nonprofit

    “It’s been a seamless and enjoyable engagement.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    May - Sept. 2018
    Project summary: 

    3 Media Web took an established brand in a new direction with an updated logo and web design. The team built the site on a WordPress platform, created content, and added a calendar feature to engage members.

    The Reviewer
     
    11- 50 Employees
     
    Fitchburg, Massachusetts
    Matthew Myers
    MarCom Manager, North Central Massachusetts Chamber of Commerce
     
    Verified
    The Review
    Feedback summary: 

    The new brand identity and web design elicited praise from board members and within the organization. Communicative and responsive, 3 Media Web was an excellent partner. They had strong customer service skills, quickly answering questions and resolving any concerns as they arose.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I am the marketing and communications manager for the North Central Massachusetts Chamber of Commerce.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web?

    While working with our tourism affiliates, we were tasked with showcasing North Central Massachusetts as a premier travel destination to bring visitors to the region. We needed a vendor to assist with a rebranding initiative.

    SOLUTION

    What was the scope of their involvement?

    We initially based our brand off of the pioneer nurseryman, Johnny Appleseed. He’s credited for introducing apple trees to a large portion of present-day New England. He was born in our region, so we had a strong historical connection. As our organization grew, we started reaching national and international markets that weren’t familiar with the story.

    3 Media Web started by leading a discussion to determine a new brand direction. We decided to implement a strategy that provided deeper insight into our region and update our six-year-old website. First, we created a new logo to act as the foundation for the new identity. Then, 3 Media Web put together a draft for the web design. We provided feedback, giving examples of other destination marketing projects and websites. They incorporated some of those elements into our design, then submitted an updated version until we approved. It was an iterative process.

    Once we were happy with the results, 3 Media Web built out the design on a WordPress platform. Then, we collaborated on both visual and written content. They added a new feature that allows members to publish their own events straight to our digital calendar.

    What is the team composition?

    We worked with about seven people from 3 Media Web.

    How did you come to work with 3 Media Web?

    We’ve been working with them for several years, and we’ve always been happy with their work. We skipped our usual RFP process and just spoke with 3 Media Web about our rebranding needs. They agreed to our requirements and budget, so we moved forward from there.

    How much have you invested with them?

    We’ve spent around $25,000 on this project.

    What is the status of this engagement?

    The work lasted from May­­–September 2018.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Both our board and organization are happy with the new brand and the updated website functionalities. We’ve increased member engagement and can more efficiently populate our calendar. Having members input their own events has been a huge timesaver for us internally.

    How did 3 Media Web perform from a project management standpoint?

    They were excellent. The 3 Media Web team communicated responsively through email, phone calls, and text messages. We used Accelo to track the project, but also shared information and content via Google Drive. It’s been a seamless and enjoyable engagement.

    What did you find most impressive about them?

    I’m most impressed with their customer service. If I have any questions or concerns, they’re quick to address them. If we need additional explanation or information, they’ll talk us through it. They really helped us figure out our vision.

    Are there any areas they could improve?

    No, I would work with them again. They’ve been an amazing partner over the years.

    5.0
    Overall Score We’ve had a great experience with them, and we’re looking to continue the partnership.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They kept us on schedule, which was extremely beneficial because we were on a tight timeline.
    • 5.0 Cost
      Value / within estimates
      They’re very affordable for the quality of their work and services.
    • 5.0 Quality
      Service & deliverables
      They delivered a beautiful website that has received high praise and positive responses.
    • 5.0 NPS
      Willing to refer
      We’ve referred them multiple times. I think they’re one of the best companies in Massachusetts.

    WordPress Web Redesign, & Logo for Computer Software Company

    “They’re easy to work with, flexible, and offer many services to pick and choose.”

    Quality: 
    4.5
    Schedule: 
    3.0
    Cost: 
    4.5
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    June - Sept. 2018
    Project summary: 

    3 Media Web Solutions developed a new WordPress site, updating the visuals and logo to be more appealing to prospective customers. After launching the site, they educated internal staff on how to make updates.

    The Reviewer
     
    11- 50 Employees
     
    Westborough, Massachusetts
    CFO & CMO, Serialization Tech Company
     
    Verified
    The Review
    Feedback summary: 

    The site was instrumental in cultivating a new image to break into the consumer market. The team offered a custom-tailored solution while remaining within budget. Although they could have communicated more during development, their outstanding work positions them well for continued engagement.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the CFO and CMO of a serialization tech company.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web Solutions, Inc.?

    We’d built our previous website internally but hadn’t updated it in a number of years. As a result, it became antiquated; it was dated both in terms of verbiage and content. We were also looking to get into the consumer space, so we wanted to update our image from an engineering firm-esque site to a more pleasing aesthetic. We reached out to 3 Media Web Solutions, Inc. to build a new website with more modern visuals.

    SOLUTION

    What was the scope of their involvement?

    3 Media Web Solutions built a new WordPress site for us. In the beginning, we discussed internally whether or not we wanted to handle the new site build ourselves. Our previous site was on the Wix platform, but we were debating if we should switch over to WordPress. Since it was a significant change for us, we wanted to make sure we had a plan for our new direction before committing to a development partner.

    Once we ironed out the details on our side, 3 Media Web Solutions designed a new logo and worked on the storyboard, establishing the page layout, determining the colors, and getting the look and feel. After we locked that down, they started to work on the content and images—things that would actually fill the pages.

    Development lasted from July–August 2018. They did QA before passing the site to us to look over in-house. Over that week-long period, we refined a number of things before launching the site toward the end of August. For the month after, they taught us how to use WordPress and answered all of our questions about the backend and administrative dashboard.

    What is the team composition?

    We were in contact with four primary people, including a logo designer, a designer, a development contact, and a project manager who oversaw everything. Beyond that, they also assigned two people who worked with us in September to train us.

    How did you come to work with 3 Media Web Solutions, Inc.?

    Initially, we researched vendors around March 2018. We looked at 2–3 companies besides 3 Media Web Solutions and chose them based on their pitch. I met with Mark (Founder and Team Leader, 3 Media Web Solutions, Inc.) and Lysa (Co-Founder and VP of Business Development, 3 Media Web Solutions).

    They came to our office to walk us through what they wanted to do with a WordPress site. I found their way of explaining their business model as well as their pricing structure to be a good fit. They were able to match our project’s size and scope. After we discussed our company, they followed up with a proposal.

    In the following 2–3 months, we talked internally to align ourselves on a WordPress site. Once we handled the details, we reached out to them and started working around June.

    How much have you invested with them?

    The logo cost about $1,500, and the website was $12,000.

    What is the status of this engagement?

    Their work lasted from June–September 2018.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The new site is much better, without a doubt. Because we’re looking to launch into different marketplaces, our website and image are a crucial factor in our expansion. A strong image that’s pleasing to the eye is a must-have to break into the consumer space. So far, we’ve gotten positive results and are looking to work with 3 Media Web Solutions again moving forward. We hope to get more digital marketing support for the backend.

    How did 3 Media Web Solutions, Inc. perform from a project management standpoint?

    It was a great experience overall. During the first phases, we communicated multiple times per week to go over the layout and logo. They threw ideas at us to gather feedback and implemented the changes. Once we got into development, we touched base biweekly to get updates and address questions. We primarily interfaced over the phone or through a messaging service on their management tool. There was one hiccup that delayed the timeline by 2–3 weeks, but, aside from that, everything else was great.

    What did you find most impressive about them?

    I liked the general, overall feel of the company. It’s a bit of a soft answer, but Mark and Lysa made a strong impression in the beginning. The way they run their company, their values, their customer service on the backend, and the work they do—it was a great fit for us.

    Are there any areas they could improve?

    There should have been more communication throughout the development process. As we approached their QA phase, we found out that there was a hiccup that required 2–3 more weeks of development. We simply didn’t know about it. The fact that there were multiple confusing logins on their project management tool compounded the problem; I had a hard time finding information on the timelines, deadlines, and deliverables.

    When I mentioned the delay to Lysa recently, I wished she could have been more upfront about why it happened and why we didn’t find out until later. They needed to keep us apprised of changes to the timeline.

    Do you have any advice for future clients of theirs?

    Overall, it’s been a pleasant experience, and we would wholeheartedly recommend them. They’re easy to work with, flexible, and offer many services to pick and choose. They allow us to determine how much we want to work with them, how hands-on we are, and whether we want to pursue marketing after launch.

    4.5
    Overall Score
    • 3.0 Scheduling
      ON TIME / DEADLINES
      It was a bit difficult to access their project management tool to get the relevant timeline information.
    • 4.5 Cost
      Value / within estimates
      We’re happy with the website, and it wasn’t overly cost-prohibitive. The results justify the price.
    • 4.5 Quality
      Service & deliverables
      Despite the delay, everything was great. I’m super happy with the logo and the site’s new look and feel.
    • 5.0 NPS
      Willing to refer

    Website Redesign for Engineering Company

    “We saved a ton of money by working with them.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Jan. - Aug. 2018
    Project summary: 

    3 Media Web Solutions, Inc. redesigned a website. They cooperated with a dedicated management staff to create an improved frontend interface. After joining the project, they drove it to completion.

    The Reviewer
     
    201-500 Employees
     
    Ayer, Massachusetts
    Wes Dyson
    Marketing Specialist, AMSC
     
    Verified
    The Review
    Feedback summary: 

    3 Media Web Solutions delivered a high-quality WordPress website. They augmented their services and methods to provide a personalized experience. Their team of proactive communicators facilitates a collaborative engagement. They’re accommodating, flexible, and transparent.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m a marketing specialist for American Superconductor (AMSC). We work with grid technologies that revolve around utilities or industrial-scale applications.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web Solutions, Inc.?

    We needed to redesign our website but didn’t want to grant any one company complete control of the project. Utilizing a more united approach, we hired 3 Media Web Solutions, Inc. to act as a design partner.

    SOLUTION

    What was the scope of their involvement?

    We initiated this project because we wanted to develop an entirely new concept for our website. We had a relatively strong idea of what the design would look like, but needed help delivering from a technological perspective. We previously created a set of commercials that perfectly expressed the brand’s theme and principles. Considering the success of that project, we wanted those deliverables to inform the website redesign effort.

    3 Media Web Solutions worked with us every step of the way to develop and design multiple site iterations. They accommodated frequent changes regarding deadlines and the project’s overall scope. Their team delivered revitalized WordPress website that incorporates all of our ideas.

    What is the team composition?

    They assigned a project manager who answered questions and made sure we were satisfied with the work. We interacted with their creative director to make design decisions. Then, a development resource helped us with implementation. Their owner was also involved throughout the process.

    How did you come to work with 3 Media Web Solutions, Inc.?

    We found them online along with several other candidates. After conducting interviews, they communicated their willingness to function as a creative partner. That’s the kind of engagement we were looking for, so we hired them.

    How much have you invested with them?

    We spent close to $20,000.

    What is the status of this engagement?

    This project took place from January–August 2018.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We’ve only recently launched the platform, but the consensus is that the redesign is wonderful. Some of our internal engineers would like additional changes to the site’s infrastructure, but the customer feedback has been wholly positive. We’re pleasantly surprised by how much web traffic the site receives. The redesign increased user engagement by 300%.

    How did 3 Media Web Solutions, Inc. perform from a project management standpoint?

    We engaged a hands-on management approach, so they’d interact with us multiple times a day if necessary. It was like they were a part of our company. Their owner was always available to field my questions and fulfill special requests. Overall, we’re happy with their level of documentation and accessibility.

    What did you find most impressive about them?

    They completely tailored their services to provide exactly what we needed. For example, we conducted user surveys to establish what issues to address with the redesign. We didn’t want to pay another company to repeat that process. Other firms we considered were less willing to accommodate us if that meant disrupting their procedures. 3 Media Web Solutions agreed to jump right into the project and even offered a flexible payment structure. They’re open and helpful, so we can’t ask for much more than that.

    Are there any areas they could improve?

    Once we neared launch, one of our divisions had significant issues with how the redesign represented them. Unfortunately, 3 Media Web Solutions built the platform in a way that prohibits us from making quick edits to the backend. I communicated to them that we’d appreciate having our project manager attend internal video conferences so they can make changes to the site based on live feedback.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They met our deadlines regardless of how aggressive they were.
    • 5.0 Cost
      Value / within estimates
      We saved a ton of money by working with them.
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    WordPress Web Redesign for Consulting Business

    "They communicated on a regular basis and took responsibility for their work."

    Quality: 
    4.5
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Aug. 2016 - Sept 2017
    Project summary: 

    3 Media Web Solutions, Inc. built a new WordPress site, working closely with the internal team on content, design, and flow. They currently provide support and hosting.

    The Reviewer
     
    11- 50 Employees
     
    Jenkintown, Pennsylvania
    Andrea Limbach
    COO, BRODY
     
    Verified
    The Review
    Feedback summary: 

    The new site looks great and functions well, but the analytics still aren’t as high as desired. Clients love the site, though, and say it’s much better than the old version. 3 Media Web Solutions, Inc. was responsive and provided helpful feedback to make the partnership more effective.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the CEO of BRODY Professional Development, a training, coaching, and consulting company.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web Solutions, Inc.?

    We initially needed a partner to redo our website.

    SOLUTION

    What was the scope of their involvement?

    After hiring 3 Media Web Solutions, Inc., we had an initial launch call where we introduced the teams and reviewed the process and expectations. We initially wanted them to redo our website, but they said it would take longer than just making a whole new one. The old site was clunky and unorganized, so we changed the scope and had their team build a new WordPress site from scratch.

    We worked together to assemble the framework of the new site and then moved to the design phase. We agreed on the content for each page and what designs we wanted. Once that was finished, their team began coding. We then did quality assurance for about a month to make sure everything functioned correctly. Then, they gave us the keys, and now they provide ongoing support and hosting.

    What is the team composition?

    We worked with five people.

    How did you come to work with 3 Media Web Solutions, Inc.?

    Our previous company wasn’t willing to put in the work, so I asked my network for website design company recommendations. Based on those referrals, I made some phone calls and asked three companies for proposals. I then reviewed each firm’s prior work and decided 3 Media Web Solutions, Inc. would be the best fit.

    How much have you invested with them?

    We spent around $30,000.

    What is the status of this engagement?

    The project lasted from August 2016–September 2017.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The new website is performing better than the old one and looks more professional. The analytic elements still aren’t ideal, but we’re talking to 3 Media Web Solutions, Inc. about how to leverage SEO and keywords to improve our numbers; not as many people are calling as we’d like. However, our clients love the site and say it’s much better than what we previously had.

    How did 3 Media Web Solutions, Inc. perform from a project management standpoint?

    We spoke as needed and typically had a phone call once a week. Whenever I had questions, they answered them quickly. At the beginning of the project, we talked about how I needed to set expectations better, and our communication vastly improved afterward.

    What did you find most impressive about them?

    They communicated on a regular basis and took responsibility for their work. For a few weeks, technical glitches prevented me from getting any of their emails, but it worked out in the end. The entire team was supportive of our goals, and the graphic designer was exceptional.

    Are there any areas they could improve?

    They have an automated email system that doesn’t always send me essential emails. We’ve talked about this, and they’ve taken steps to improve it, but they should make sure that clients are getting important emails to keep things running smoothly.

    Do you have any advice for future clients of theirs?

    Agree on expectations and communication protocol at the beginning. Once we aligned those aspects, things became much easier.

    5.0
    Overall Score The relationship was great.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      Most scheduling issues were our fault.
    • 5.0 Cost
      Value / within estimates
      I reviewed several companies within similar ranges, and they delivered on their promises for the money spent.
    • 4.5 Quality
      Service & deliverables
      The email correspondence problems really affected the quality of working with them.
    • 5.0 NPS
      Willing to refer
      I’m very likely to refer them.

    Rebrand & WordPress Redesign for Telecom Company

    “Overall, the redesign fits our brand better and makes the site easier to understand.”

    Quality: 
    4.5
    Schedule: 
    4.0
    Cost: 
    4.5
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Jan. - Mar. 2017
    Project summary: 

    3 Media Web Solutions, Inc. redesigned an existing WordPress site, updating key pages to make them more modern and easier to read. They made minor content changes and mainly focused on the UX/UI.

    The Reviewer
     
    201- 500 Employees
     
    Maynard, Massachusetts
    Director of Marketing Communications, Telecom Company
     
    Verified
    The Review
    Feedback summary: 

    They maintain clear and open communication, staying focused on project goals. Their redesign won an award, and users say the new site looks much better. The team is small, which can result in delays, but they do great work that meets expectations.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the director of marketing communications for a company that creates innovative silicon-based high-speed optical interconnect products that are used by network equipment providers to enable cloud and service providers to meet the fast-growing demand for data.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web Solutions, Inc.?

    We were rebranding our company and wanted to overhaul the look and feel of our existing WordPress website.

    SOLUTION

    What was the scope of their involvement?

    We had a good framework of the sitemap and just wanted to make a few minor modifications to the structure. We picked several key pages to make more modern from a readability and format perspective. Once we finalized the sitemap, we began to redesign the home, applications, contacts, and careers pages. The majority of the content stayed the same; we mainly just updated the layout and look. After finishing the redesign, 3 Media Web Solutions, Inc. started to build the backend. Our site was pretty static, so they incorporated a form for our contact us page to make it more dynamic. Once that was all completed, both 3 Media Web Solutions and our own team tested the site for any bugs or flaws. We then launched the site.

    What is the team composition?

    I mainly interface with four people: the project manager, the designer, the owner, and the lead developer.

    What is the status of this engagement?

    We worked on this project together from January–March 2017. We still work with them on other tasks.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We’ve received lots of positive comments about the site’s new UX/UI, and 3 Media Web Solutions even won an award for the design. We don’t track many analytics, but our visits have increased in the past year. The backend is much easier to navigate now, which makes my job a lot simpler.

    Overall, the redesign fits our brand better and makes the site easier to understand. Now, everything has a consistent visual identity and meets the brand guidelines.

    How did 3 Media Web Solutions, Inc. perform from a project management standpoint?

    They have excellent project management skills. We sometimes communicate every day, depending on what phase of a project we’re in.

    What did you find most impressive about them?

    Their designer does great work. He’s creative and has innovative ideas.

    Are there any areas they could improve?

    The team is small, so turnaround time for larger development projects may take longer than anticipated.

    Do you have any advice for future clients of theirs?

    3 Media Web Solutions is a great fit for anyone looking for a mid-size agency.

    4.5
    Overall Score I’m definitely pleased with the relationship so far.
    • 4.0 Scheduling
      ON TIME / DEADLINES
      They’re mostly on time and budget but could be more proactive with deadlines.
    • 4.5 Cost
      Value / within estimates
      They’re a good value.
    • 4.5 Quality
      Service & deliverables
      The quality of their work is high with minimal errors.
    • 5.0 NPS
      Willing to refer

    WordPress Website Redesign for a Physician's Office

    “We got exactly what we wanted.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Apr. - Aug. 2017
    Project summary: 

    3 Media Web designed a WordPress website to enhance functionality. The site includes tools for searching, scheduling, and communicating with physicians. They also installed an SEO plug-in and hosted the site.

    The Reviewer
     
    51-200 Employees
     
    Brighton, Massachusetts
    COO & Director, Physician's Group
     
    Verified
    The Review
    Feedback summary: 

    The new website is well-liked by patients, practitioners, and staff. 3 Media Web managed the collaboration with strong organization and clarity. They took the initiative to get to know the business and its needs and used their strong expertise and great listening skills to deliver satisfaction.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    Respondent 1: I am the COO of a physicians’ group.

    Respondent 2: I am the director of contracting and data analytics.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web?

    R1: We were trying to update our old website to make it more current, user-friendly, relevant, and informational.

    R2: The former website was made by another agency in 2008 before either of us were working for the company.

    SOLUTION

    What was the scope of their involvement?

    R1: 3 Media Web used their expertise to guide us through the process of designing our WordPress website and giving us options for the different content and pages. They also provided hosting.

    R2: We had a kickoff meeting to scope the plan, during which 3 Media Web laid out the information they needed from us, as well as what they would be working on from the onset till the launch.

    The website has interactive components: the chat module, a scheduler, and a search tool. Patients can look up specialties and find new physicians using that search tool. We were given some design options and worked together with 3 Media Web’s team on the scheduling tool. Additionally, they created a tool on the site for communicating with our member physicians.

    They also installed a WordPress SEO plug-in.

    R1: The “Contact Us” page redirects questions to my email. I also receive a monthly analytics summary detailing how many new and returning visitors we’ve had, how many page views we’ve had, etc.

    What is the team composition?

    R1: The founder was always available during the project, but the day-to-day work was turned over to his design team. We worked with a graphic designer and, later on, with the developers. After this phase, their QA team worked with our CIO. They also assigned someone for training.

    R2: We also worked with a project manager and a technical lead from their team.

    How did you come to work with 3 Media Web?

    R1: Our website development team found three vendors and brought them in separately. We ranked the vendors by variables such as what they could deliver, how creative they were, and how well we could work together. 3 Media Web was the clear favorite during this phase. We looked at the previous websites developed by the company and assessed their willingness to give us the level of creative involvement we wanted. We also considered price, availability, and flexibility.

    What is the status of this engagement?

    R1: We started working with 3 Media Web in April 2017. The site went live in August.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    R1: The impact of their work has been tremendous. The website is being utilized by our practitioners and their staff, who have access to all our meeting material. The physician directory is quite user-friendly and has been used by patients. The site is also being utilized by staff outside of our organization. It has gone from a completely unused site to a very popular one. We got exactly what we wanted.

    How did 3 Media Web perform from a project management standpoint?

    R2: They were very thorough in their project plan.

    R1: We had weekly meetings during this collaborative process. During the height of the build, we met as often as three times a week or more. They brought a project management tool for us, and they showed us how to post information for the development team.

    We always knew what was going to be on the agenda for the following meeting, whether it was content, homepage, photography, layouts, etc. We were given clear target dates when stages were due, as well as clear mockups of what the final website would look like.

    What did you find most impressive about them?

    R1: They delivered what we wanted and got to know us as a client. 3 Media Web determined what we were looking for to help our business.

    R2: They did a great job guiding us along given that no one on our end is tech-savvy. They got the necessary inputs in order to make the site match what we wanted.

    Do you have any advice for future clients of theirs?

    R2: Clients should be prepared to compile the necessary information for the development team.

    R1: The portion of the project when we supplied information took up a lot of my time. It’s important to have a liaison on the client’s end who can treat the project as a priority.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They were well-prepared and on time.
    • 5.0 Cost
      Value / within estimates
      The work was done within our budget.
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
    Verification

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    Verification Level
    Gold
    VERIFIED
    Business Entity
    Status
    Active
    Jurisdiction of Formation
    Massachusetts
    ID
    043564407
    Date of Formation
    May 1, 2001
    Source
    Secretary of the Commonwealth of Massachusetts
    Last Updated
    Jan 19, 2019
    Payment & Legal Filings
    Bankruptcy
    No
    Tax Lien Filings
    0
    Judgement Filings
    0
    Collections Count
    0
    Last Updated
    Jul 22, 2019
    Client Reviews
    VERIFIED CLIENT REVIEWS
    15
    OVERALL REVIEW RATING
    4.7
    Source
    Clutch
    LAST UPDATED
    October 10, 2019