Boston & Grand Rapids Web & Digital Agency

GOLD VERIFIED

3 Media Web is an award-winning website design and digital marketing agency. We specialize in designing, developing, and promoting websites on the WordPress platform for both mid-size and enterprise-level clients.

 
$25,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2001
Show all +
Hudson, MA
headquarters
  • 7 Felton St
    Hudson, MA 01749
    United States
other locations
  • 99 Monroe Building, Suite 200
    Grand Rapids, MI 49503
    United States

Portfolio

Key clients: 

Dassault Systèmes SOLIDWORKS Americares Acacia Communications 3 Play Media Hardinge Inc. Cape Organization for People with Disabilities MicroGroup Xytex ConEst Software Systems MatTek Salmon Health Mass TLC North Central MA Chamber of Commerce Visit Central MA Emerson IPA Mount Auburn Cambridge IPA Marlborough Chamber of Commerce Superior Plus Propane

Iotics Website Redesign Image

Iotics Website Redesign

How we helped digital twin technology firm, Iotics, with a user-friendly website design and Salesforce integration.

Iotics is the leader in digital twin technology and digital ecosystem enablement, empowering enterprises in their unique digital transformation journeys. 

Created a user-friendly website design and Salesforce integration, web support and enterprise-level hosting

 

Jaco Inc. Website Redesign + Product Catalog Image

Jaco Inc. Website Redesign + Product Catalog

We broke this massive project up into more manageable phases allowing us to stay on task and complete the project on time with exceptional results. Our three-phase approach included:

 – A Brand Refresh to update the logo, colors, and overall brand theme to match the sleek design of the EVO cart.

 – Created an EVO Microsite to wow their prospective customers and highlight their flagship cart, the EVO. We built a

microsite for Jaco that did just that as well as included contact pages, and multiple customer support features.

 – Redesign and update the Jaco website with revised site copy, an EVO Cart Configurator, a custom part list, and a special feature of that included the ability for customers and/or EVO sales reps to add parts from the Parts Library to an interactive and shareable custom list.

Jaco, Inc. has a lot to look forward to as their new website is used by more and more current and potential customers. We are expecting Jaco to enjoy an increase in sales, exposure to new customers and markets, as well as increased conversion rates.

Tristar Designs Inc., Website Redesign Project Image

Tristar Designs Inc., Website Redesign Project

How we helped an engineering-manufacturing company improve its corporate brand with a new modern, cohesive, website.

Complete redesign of the company's logo and website which included competitor research, improved usability and site architecture, and updated content and SEO considerations. Services include website hosting, ongoing support, and digital marketing.

 

 

EFGB Boston Image

EFGB Boston

How we helped a non-profit early childhood school with a modern website that aligns with its brand and visually matches the organization’s mission.

 

EFGB Boston is a non-profit organization that offers high-quality and engaging early childhood education in French specifically designed for francophone

families in the Boston area.

 

  • Worked closely with school directors to bring the organization’s vision and goal to the digital forefront

  • Developed a customized and user-friendly content management system (CMS) that makes managing daily content easy and enjoyable

  • Web integration of third-party registration software and tools


https://www.efgboston.org/

Parallel Wireless Image

Parallel Wireless

How we helped a US-based telecom company elevate their web presence for local and worldwide customers.

 

Parallel Wireless is the only US company challenging the world’s legacy vendors with the industry’s only unified ALL G (5G/4G/3G/2G) software-enabled solution.

 

  • Created a new modern elevate the overall

corporate brand
  • Developed a multilingual website that supports the global customer

  • Ongoing web maintenance, support, and corporate website hosting

  • https://www.parallelwireless.com/

    Dermelix Biotherapeutics Image

    Dermelix Biotherapeutics

    Dermelix is a privately-held biopharmaceutical company dedicated to the rapid development of innovative drug candidates for patients suffering from a broad range of rare genetic skin diseases.

     

    • Created a custom responsive website on the WordPress platform

    • Ongoing web maintenance,

    support, and hosting services

    https://www.dermelix.com/

    JazzHR Marketplace Image

    JazzHR Marketplace

    How we helped an HR technology company build a simple marketplace for partners and vendors.

    JazzHR is a best in class Applicant Tracking System designed to streamline the hiring process, saving significant time & money.

    • Created a simple online marketplace for partners and vendors

    Worked hand in hand with the internal design team to develop a custom partner website

  • Ongoing web maintenance, support, and hosting services

  • https://marketplace.jazzhr.com/

    CORD (Cape Organization for the Rights of the Disabled) Image

    CORD (Cape Organization for the Rights of the Disabled)

    How we helped a Cape Cod-based non-profit bring their brand inline with their organization’s goals and mission.
     

    Non-profit working to advance the independence, productivity, and integration of people with disabilities, including deaf and hard of hearing people, into mainstream society.​

    • Organizational rebranding (logo, slogan, design guidelines), and new messaging
    • Designed new website and
    e-commerce store
  • Ongoing web development, strategy, support, and hosting
  • https://www.cordcapecod.org/

    DPS / PPS Website Redesign Image

    DPS / PPS Website Redesign

    How we helped a petroleum credit card processing company improve its overall corporate brand website.

    Data Processing Solutions, Inc. offers merchant services and provides equipment, software, and credit payment processing for millions of transactions for customers nationwide.

    Designed a corporate website and provide hosting and support services.

     

    Cell Coverage Mapping Image

    Cell Coverage Mapping

    How we helped a technology company create a web-based application to report and improve cell coverage areas

     
    • Designed a custom interactive website to map and improve poor cell coverage areas

    • Ongoing web maintenance, support, and hosting services

    Visit North Central Massachusetts  Image

    Visit North Central Massachusetts

    How we helped a tourism association promote the region with an updated brand and modern website.

    The official destination marketing organization representing the 27 communities of North Central Massachusetts

    • Rebranding of the organization including new logo, name and branding guide
    • Design and development of custom tourism website
    • Development of an easy to use events submission
    and management system
  • Ongoing web maintenance, support, and hosting
  • http://www.visitnorthcentral.com

    American Superconductor (AMSC) Image

    American Superconductor (AMSC)

    How we helped a publicly-traded clean energy technology + solutions provider with a website redesign that increased user engagement by 300%.

    AMSC (NASDAQ: AMSC) generates the ideas, technologies, and solutions that meet the world’s demand for smarter, cleaner, better energy.

    • Created a consistent design that collectively describes capabilities to different constituencies
    • Integrations: Nasdaq
    Investors Portal, multi-lingual translations, video assets
  • Ongoing web development, strategy, support, and hosting
  •  

    Analytical Lab Group Image

    Analytical Lab Group

    How we helped three newly acquired companies rebrand into one fully integrated website.

    An industry leader in the specialty contract lab space and comprised of FDA- and EPA-focused laboratories across the United States

    • Created a comprehensive multi-branded website for multiple labs and locations
    • Designed strategic sales and marketing calls to action and gated content forms
    • Implemented
    European Union General Data Protection Regulation (GDPR) compliance
  • Provide ongoing digital growth, web support and hosting
  • https://www.analyticallabgroup.com/

     

    Bake’n Joy Image

    Bake’n Joy

    How we helped a family-owned leading manufacturer of top quality baked goods re-architect and rebrand their current web presence.

    Bake’n Joy Foods, Inc. has been a family-owned, leading manufacturer of top quality bakery products since 1941.

    • Re-architected existing site for improved user experience
    • Redesigned and developed a modern, clean, updated responsive website
    • Ongoing web support
    Covectra Image

    Covectra

    How we helped an IOT serialization + tracking solutions provider with new branding and a website redesign to upgrade the company’s overall offerings and image.

    Covectra provides cloud-based supply-chain serialization software that provides serial number generation, management, and detailed aggregation.

    • We worked with the client to create a full-branding package including logo redesign and branding
    guidelines
  • Design and development of custom IOT website on the WordPress platform
  • Ongoing B2B digital growth services
  • We provide ongoing web maintenance, support, and hosting
  • Mount Auburn Cambridge Independent Physicians’ Association (MACIPA) Image

    Mount Auburn Cambridge Independent Physicians’ Association (MACIPA)

    How we helped a Boston-area physician membership organization with a website makeover that required a custom developed physician’s directory and user-login system.

    Boston-area physician membership organization

    • Designed, support, and host physician directory website
    • Built an easy to manage custom physician member directory
    • Developed a search tool with expanded custom
    features
  • Built a custom back-end and user login system for staff to manage website custom features such as calendars, meeting schedules and other resources
  • MatTek Image

    MatTek

    How we helped with an award-winning website makeover to improve sales and customer service with an easy-to-use eCommerce solution and a custom searchable product resource database for customers.

    World leader in 3D reconstructed tissue models

    • Designed, support, and host e-Commerce enabled website
    • Developed resource document searching tool
    • Increased e-Commerce sales by
    50%
  • Ongoing web development, strategy, support, and hosting
  • Millbury Credit Union Image

    Millbury Credit Union

    How we helped a local credit union create a modern banking website that is both user-friendly and accessible to those with disabilities.

    MCU is a local Millbury, Massachusetts credit union owned by more than 28,000 that focuses on low rates & fees, excellent service, and the insurance protection of the National Credit Union Administration.

    • Worked closely with internal designers to create a custom
    banking website design
  • Created a user-friendly website for both customers and website managers
  • Implemented accessibility and features to aid those with physical limitations
  • MicroGroup Image

    MicroGroup

    How we helped a Mass-based manufacturer better use technology to serve their global customer base.

    A leading international provider of Stainless Steel Stock Tubing & Micro Metal Components

    • Improved the company’s online image as a leading international supplier and manufacturer
    • Merged several online assets into one cohesive multi-lingual website
    • Developed a full product catalog for
    worldwide customer-base
  • Ongoing web development, strategy, support, and hosting
  • https://www.microgroup.com

    Sigfox Image

    Sigfox

    How we helped an International IOT company expand their footprint in the USA market with a new custom website.

    Sigfox USA is the US network operator for the global low power, wide area (LPWA) connectivity provider, Sigfox .

    • Custom design refresh of custom IOT website
    • Ongoing web maintenance, support, and corporate website hosting
    • Copywriting, SEO Consulting on website content
    and architecture

    https://www.sigfox.us/

    CELLTREAT Scientific Products Image

    CELLTREAT Scientific Products

    How we helped a local manufacturer of high-quality laboratory plastic consumables improve online sales with a custom eCommerce website.

    Local manufacturer providing unique, high-quality laboratory plastic consumables at significant savings.

    • Created an extensive and intuitive e-commerce website to help increase online sales
    • Developed custom experiences for online customers and
    distributors
  • Ongoing web development, strategy, support, and hosting
  • https://www.celltreat.com/

    3Play Media Image

    3Play Media

    How we helped a leader in premium closed captioning, transcription, audio description, and subtitling solutions with an accessible website makeover and large content bank migration to better represent their products and brand.

    A leader in premium closed captioning, transcription, audio description, and subtitling solutions.

    • Custom design and development of a large-scale corporate
    website
  • Implemented Web Standard Accessibility Guidelines
  • Migrated hundreds of pages of blog posts and content to the new design
  • Ongoing web maintenance, support, and hosting
  • Acacia Communications Image

    Acacia Communications

    How we helped a global leader in optical communications products tackle a website design makeover on their existing website.

    A global leader in optical communications products.

    • Custom design refresh of custom communications website
    • Ongoing web maintenance, support, and hosting of corporate website environment
    • Work in tech and support role as an extension of the internal
    marketing team
    NOPSEC Image

    NOPSEC

    How we helped a global pioneer in vulnerability risk management design and develop a website with extended security features.

    Global Pioneer in Vulnerability Risk Management

    • Collaborated with Internal design team to produce new site design
    • Implementation of extended security features such as two-step verification
    • Ongoing maintenance, web support, and hosting

    Hardinge Inc. Image

    Hardinge Inc.

    How we helped a leading international provider of advanced metal-cutting solutions improve their online image and customer solutions with a new multilingual international product catalog and website.

    A leading international provider of advanced metal-cutting solutions.

    • Merged several online assets into one cohesive multi-lingual website
    • Developed a full product catalog for worldwide
    customer-base
  • Ongoing web development, strategy, support, and hosting
  • https://www.hardinge.com/

    SALMON Health Jobs Image

    SALMON Health Jobs

    How we helped an innovator in Senior living and healthcare communities create an employment micro-site to attract new talented job seekers.

    An innovator in Senior living and healthcare communities.

    • Created a micro-site to attract new healthcare talent in MA
    • The website features job bank with search and apply functionality

    Tandem Care Associates Image

    Tandem Care Associates

    How we helped a locally owned health and homecare service start-up company with new branding, a custom website design that required integration with their existing health-care services portal.

    Locally owned comprehensive elder care service start-up company.

    • Created a full branding package including logo design
    • Design and development of custom healthcare website
    • Integration of
    online portal for care management
  • Ongoing web maintenance, support, and hosting
  • Marketing Messages Image

    Marketing Messages

    How we helped a provider of professionally recorded voice prompts, messages, and narration, for phone and web-based applications with new branding, an award-winning website makeover and a custom searchable application for customers to easily browse voice selections.

    Provider of professionally recorded voice prompts, messages, and narration, for phone and web-based applications.

    • Created full
    branding package including logo design
  • Designed award-winning website, support, and host corporate website
  • Created custom search module for various voice languages, regions, and services combination options
  • Navin, Haffty & Associates Image

    Navin, Haffty & Associates

    How we helped the largest and most respected MEDITECH consulting firm in North America improve their company image with a website makeover and produce a resource database for customers.

    The largest and most respected MEDITECH consulting firm in North America.

    • Design and development of a custom corporate website
    • Developed resource document tool that integrates into their monthly
    newsletter
  • Ongoing web support and hosting
  • BRODY Professional Development Image

    BRODY Professional Development

    How we helped a global professional organization that empowers individuals and organizations to boost performance with a custom website makeover.

    A global organization that empowers individuals and organizations to boost performance.

    • Design and development of a custom corporate website
    • Ongoing web support and hosting
    Mount Auburn Cambridge Independent Physicians’ Association (MACIPA) Image

    Mount Auburn Cambridge Independent Physicians’ Association (MACIPA)

    How we helped a Boston-area physician membership organization with a website makeover that required a custom developed physician’s directory and user-login system.

    A Boston-area physician membership organization.

    • Design and development of a custom physician directory website
    • Built an easy to manage custom physician member directory
    • Developed a search tool with expanded custom
    features
  • Built a custom back-end and user login system for staff to manage website custom features such as calendars, meeting schedules and other resources
  • Ongoing web support, and hosting
  • Doble Engineering Image

    Doble Engineering

    Global electric power engineering company

    • Built corporate website and extensive back-end custom CMS  
    • Implemented multilingual CMS  
    • Integration of Siebel CRM system  
    • Manage, support and host a customer knowledge base portal
    • Corporate web, application, UI, and landing page design  
    • Ongoing web development, strategy support, and hosting
    Haffey & Co. Image

    Haffey & Co.

    How we helped a management consulting firm differentiate and simplify with a new website design.

    Management consulting firm specializing in The High-Performance Management System (HPMS) Process.

    • Streamlined site design for simplicity and ease of navigation
    • Design and development of custom corporate website
    • Ongoing web support and hosting

    Calculation Bar Image

    Calculation Bar

    How we helped a financial management firm better target desired customers and uniquely define the company and its services with branding and a new website.

    Financial management firm providing outsourced CFO services. 

    • Discovery process to define the target market and create new branding and messaging
    • Design and development of a custom corporate website
    • Ongoing web support and
    GMSi Group, Inc. Image

    GMSi Group, Inc.

    How we helped a Mass-based manufacturer improve web technology to better serve the global customer base.

    North American supplier of machine tools, accessories and abrasive tooling for metal working, industrial sharpening and manufacturing applications.

    • Improved distributors online brand as a leading international tool supplier
    • Merged several online assets into one cohesive multi-lingual
    website
  • Developed a full product catalog for worldwide customer-base
  • Ongoing web development, strategy, support, and hosting
  • https://www.gmsigroup.com/

    Hampton Properties Image

    Hampton Properties

    How we helped a property management company with a website makeover and custom development of online tools to simplify its business.

    Property management company specializing in restoration and revitalization.

    • Design and development of custom property management website
    • Built an easy to manage online form management and payment portal
    • Developed a simple property rental and/or
    property purchase search tool
  • Ongoing web support and hosting
  • https://www.hamptonpropertiesllc.com/

    Xytex Image

    Xytex

    How we built a custom website and developed a donor search and match system for a global provider of innovative cryoservices.

    Global provider of innovative cryoservices

    • Developed and built a donor search and social network
    • Integrated website with Microsoft Dynamics ERP system
    • Corporate web, applications, UI, and landing page design
    • Ongoing web development,
    strategy, support, and hosting

    Reviews

    Sort by

    WordPress Web Dev & Design for Electronics Company

    "Their team was professional, engaging, and added value."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Aug. 2019 - Feb. 2020
    Project summary: 

    3 Media Web managed full stack development of a WordPress site to improve functionality and represent services for an electronics company. They integrated content and held trainings to support internal users.

    The Reviewer
     
    11- 50 Employees
     
    Hopkinton, Massachusetts
    Tricia Shamus
    Sr. Account Management, Tri-Star Design Inc.
     
    Verified
    The Review
    Feedback summary: 

    3 Media Web delivered a satisfactory website on time that increased traffic, generated leads, and received positive feedback from users. The team created an accurate project overview that ensured transparency. They provided resources with diverse skill sets, which enables additional engagement.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m with Tri-Star Design Inc. I’m in account management and business development.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web?

    We wanted a website that better reflected our current services. We wanted the website to stand out amongst competitors in our market. We launched a website 5–6 years ago but weren’t happy with its upgradability. It was stagnant and wasn’t what we envisioned.

    SOLUTION

    What was the scope of their involvement?

    3 Media Web developed a new website on WordPress for us. They first gathered our objectives, and we gave them examples of our competitors’ websites. Their team looked at our website and then did research.

    They put together a project plan and met with us to let us know the expectations for each phase of the development. Their team also let us know about our different responsibilities in each phase of the project.

    We spent a number of weeks going through the development phase with them, gathering information, putting the details together, and creating all the content. At the same time, their team provided different options for the site’s display, visuals, and flow. They gave us options for the pages and told us why they thought each page was important.

    When all the content was provided, they finalized the website. We reviewed it one final time prior to launch. At launch, their team provided training for how to update the site, add new content, and keep it fresh. They also gave us tips about using LinkedIn for digital marketing purposes.

    What is the team composition?

    We worked with 5–6 people from 3 Media Web.

    How did you come to work with 3 Media Web?

    The president of our company found 3 Media Web online. We looked at their work and it seemed that they could put together a product that hit our target market. It looked to us that they had an understanding of the types of customers that we were trying to focus on.

    What is the status of this engagement?

    We started the project in August 2019 and it wrapped up in February 2020. We’ll continue to work with them in other ways going forward.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement? 

    Right away, I had a couple of different leads that came through the website. Folks have noticed the new website. We’ve seen an uptick in folks saying that they found us through the platform. I’ve had people compliment the site too. Also, 3 Media's trainings allowed us to drive more people to the website.

    How did 3 Media Web perform from a project management standpoint?

    It was a pleasure to work with 3 Media. They told us exactly what to expect. Their team held consistent status meetings and discussions about their work. At each phase, we had weekly status calls. We understood each week’s work expectations. There was never a point when we didn’t know where we were in the process. Their team did a great job with communication and staying on schedule. They drove to the end date.

    What did you find most impressive about them?

    I enjoyed working with each of the members of their team. They had people on the team with different skillsets who were brought in as needed. You could see that the different folks on their team were valuable in their different roles. Their team was professional, engaging, and added value. They were professional and engaging. It was a pleasant experience working with them from start to finish.

    Are there any areas they could improve?

    No, I don’t think so.

    Do you have any advice for potential customers?

    What they can do is only as good as the input that you provide. From a content perspective, make sure that you’re staying on top of what you’re bringing to the table. It’s not a hands-off process. Understand that you’re going to have to provide content about your business and have a vision for what you’re trying to accomplish.

    5.0
    Overall Score They’ve grown to know your business. We have a personal and professional rapport.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      There weren’t any slips in the schedule caused by them.
    • 5.0 Cost
      Value / within estimates
      The value was there.
    • 5.0 Quality
      Service & deliverables
      They hold us exactly what they were capable of doing. They set the right expectations.
    • 5.0 NPS
      Willing to refer
      I’ve already referred them to a small business owner in the area.

    WordPress Web Dev & Digital Strategy for Retail Coin Dealer

    “Nothing seems to phase them. They’ve been able to do anything we’ve asked without a problem.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    May 2019 - Apr. 2020
    Project summary: 

    3 Media Web designed a custom WordPress site for a select coin retailer. In addition to migrating content, they also integrated a database, WooCommerce, and MailChimp.

    The Reviewer
     
    1-10 Employees
     
    Weston, Massachusetts
    John Agre
    Owner, Coin Rarities Online
     
    Verified
    The Review
    Feedback summary: 

    3 Media Web Design delivered a unique design for the industry. Once the site was launched, and marketing was sent out, the platform saw the most sales in a given day. The team took ownership of the project and were great partners. They delivered everything they promised.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I am the owner of an online retail coin dealership. We operate as a boutique of a somewhat limited selection of high-end coins.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web?

    Our old site was proprietary and ancient, so we needed to update it. At the same time, we needed to keep all of our content because, often, people find our site because they’re looking to buy or sell a specific coin, so it’s really important for us to have our historic listings still on the site.

    SOLUTION

    What was the scope of their involvement?

    They did a custom website design for WordPress, WooCommerce implementation, coin database, MailChimp integration, and migrated content from a proprietary CMS. We have a tremendous amount of content. We do a lot of blogging, we have different categories of inventory, so it was a comprehensive project. We also wanted to migrate a lot of our old content to the new site.

    Our competitors present their coins in a very similar way, and it’s not that compelling. So we did not want that. We wanted to stand out in the industry. We wanted our design to be more unique and interesting, and the e-commerce aspect was secondary.

    Going forward, we wanted to make sure we could keep editing and changing it throughout the years.

    What is the team composition?

    We worked with 6–8 people at different time.

    How did you come to work with 3 Media Web?

    It was challenging to find someone who could execute the way we wanted to. I talked to a few who regularly built sites for coin dealers, but I didn’t want to have a basic site, and I talked to a few others. Additionally, I wanted a partner to be a partner who would take ownership with me and treat it like their own business.

    I chose 3 Web Media because they’re really different. They were remarkably calm, and they would often answer my questions before I was done asking them. They knew what we wanted to achieve, so I was confident that they could do it.

    What is the status of this engagement?

    It lasted from May 2019–April 2020.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement? 

     This week, we released our mailing list for the first time since the new website was launched, and the reaction was fantastic. We sold the most coins we’ve ever sold on that date. That kind of commercial reaction is thrilling.

    How did 3 Media Web perform from a project management standpoint?

    I thought they were great in terms of communication and deadlines. Whatever they promised they would do, they got it done on their own schedule. We have one direct contact.

    What did you find most impressive about them?

    I love that they’re down to earth and practical. Nothing seems to phase them. They’ve been able to do anything we’ve asked without a problem. They always line out how it’s going to happen.

    Are there any areas they could improve?

    No, not really.

    Do you have any advice for potential customers?

    Have a clear understanding of what you want to accomplish going into the project.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Web Design for Wireless Firm

    “They’re our support company and our partner for life.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    April 2019 - Ongoing
    Project summary: 

    3 Media Web redesigned and developed a website for a wireless firm coming out of stealth mode. Working through a two-phased plan, they also shifted the platform’s host and developed new content.

    The Reviewer
     
    201-500 Employees
     
    Nashua, NH
    VP of Marketing & Creative Lead, Parallell Wireless
     
    Verified
    The Review
    Feedback summary: 

    3 Media Web built a high-quality site, and the number of visitors to the site has tripled as a result. Through strong organizational skills, they were able to get the project on the right track. The team is innovative and customer centric, which has helped them create a very strong partnership.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    Respondent 1: I am creatively the heart of the marketing team. My role is basically overseeing and producing branded content and collateral for the web page.

    Respondent 2:  I’m the VP of marketing for Parallel Wireless. I run all internal and external marketing activities, including our digital channels. My team is responsible for the website, social media, product marketing, corporate marketing, product positioning, company positioning, and so on.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web?

    R1: They helped us redesign the website. The project was very important because it allowed us to represent who we truly are. For the six years, we’ve been in stealth mode. It was a small company, and we didn’t want to attract a lot of negativity from competition, and we didn’t want to get crushed by it.

    We’ve been working with some key mobile operators in the global telecom industry, so we knew that we had some big announcements from those customers coming out, and that’s why we engaged with 3 Media Web.

    SOLUTION

    What was the scope of their involvement?

    R1: We had to completely redesign our website, putting out all the content we’d been hiding for six years. So, when all those announcements came out, we would look like the industry leader we were. Because of our leadership in the industry, those big companies were selecting us as their vendor.

    When we first engaged in 2017, we outlined our short- and long-term goals, but we weren’t able to run the project then. They came up with a two-phased plan, first for redesigning the website and moving us to a more robust hosting company, and secondly for supporting our needs as we built out pages and developed new content.

    What is the team composition?

    R1: We had 2–3 key points of contact. Ryan (UI Designer) was the overall lead, Mike (Technical Services Manager) was instrumental in the execution part, Sara (Director of Operations) was on the operational side, and Rachel (Client Services Manager) was our technical support lead and was always in the background.

    I was always working with the leadership team. They were my sounding board, and they came to give us the guidance and support we needed. Marc (Co-Founder and CEO) and Lysa (Co-Founder and President) were always in the background supporting us. Though we worked with some key people on the execution front, the whole team was behind this project, to make it successful.

    How did you come to work with 3 Media Web?

    R1: We selected 3 Media Web because, just like us, they’re a young and thriving startup with an energetic, agile team that’s innovative and customer-centric. They had the same DNA as our company. We talked to two companies: a large company in California and 3 Media Web. Marc and I connected well—we understood each other. We’re a small, nimble team that wants to help customers. 3 Media Web wanted to develop our business because they’re a startup just like us.

    How much have you invested with them?

    R1: We’ve spent $35,000–$40,000 with them, which is much less than what we’d have spent with any larger company. For the amount of support we received, the value is absolutely unbelievable.

    What is the status of this engagement?

    R1: We started working with 3 Media Web in March or April 2019, and it’s an ongoing relationship.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    R1: When partners and customers look at our website, they’re impressed with the quality and the usability of it. It looks like we spent hundreds of thousands of dollars on it, but we didn’t. They gave us a high-end product without us having to pay for it.

    We tripled the number of visitors, which is important for us, given how small our industry is. Especially now, when everyone is working from home, we reach our audiences primarily through digital channels. In a small industry, when the number of visitors has tripled, this metric super important.

    We’ve had a lot of return visitors through the support of 3 Media Web. They constantly help us update pages and push new content out much faster than we’d been able to do it on our own, so the return rate is much higher as well. They’re our support company and our partner for life.

    How did 3 Media Web perform from a project management standpoint?

    R1: Their performance was absolutely amazing. Originally, our project was falling off the tracks. We were a bit of a difficult client, and the creative direction from our design team was slowing down the process. The project was put back on track by July, but, amazingly, 3 Media Web launched the website by October.

    They absolutely understood its importance and adjusted the timelines. They worked just as hard as us to help link the content and QA the website. They became an integral part and an extension of our marketing team. They not oR2y have excellent project management skills, but they were also passionate and cared about the project as much as us.

    R2: They definitely cared as much as we did, in order to get the website launched in our timeframe. Mike was emailing with us weekly, if not daily, to make sure the project stayed on track and that we were able to upload everything into their tool and get it set up to make the launch. If it wasn’t for 3 Media Web being there and carrying us through the project, I don’t think it would’ve been done.

    What did you find most impressive about them?

    R1: They connect with their customers, and don’t just see them as another number or dollar sign. They’re able to understand the customer’s challenges and translate them into amazing results. They don’t push what they think is best; they work with us, hold our hand, and help us develop the website that works for us and our audiences, and that can evolve along with our company’s business needs and audience.

    Are there any areas they could improve?

    R1: They need to push harder on difficult clients like us. They were just a little bit too nice in the beginning. 3 Media Web has a fine bunch of people, and I’d select them if I needed to redesign the website, or if I needed to use them for a future company. We don’t see ourselves working with any other companies than 3 Media Web, going forward in the future.

    R2: They were a great resource, and it’s hard to give any other critical comments.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Web Development for Recruiting Software Company

    "They have handled every challenge and question we've thrown at them with ease."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Apr. - Sept. 2019
    Project summary: 

    3 Media Web developed a website for a recruiting software company, taking over the content from a previous developer. The team built a microsite that features the entire partner ecosystem of the client.

    The Reviewer
     
    51-200 Employees
     
    Waltham, Massachusetts
    Samantha Spano
    Senior Marketing Manager, JazzHR
     
    Verified
    The Review
    Feedback summary: 

    With the site's revamped blog, bounce rates decreased notably. 3 Media Web's team established a seamless workflow to encourage collaboration between teams. 3 Media Web was hands-on and knowledgeable. This review was updated by the client on August 8, 2020.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    JazzHR is hiring software built for the SMB market to centralize recruiting efforts and save time and effort through automation. My position is Sr Marketing Manager on the Marketing team, focused on demand generation, digital, brand, and channel marketing strategy & management.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire 3 Media Web?

    We had a fast-growing partner program and nowhere to adequately showcase each provider. 3 Media worked with us to create a microsite that features our entire partner ecosystem.

    What were your goals for this project?

    Our goals were to:

    • give our customers an easy-to-navigate web experience where they could browse all of our available partners
    • easily request information and see which provider was the best fit for their needs
    • Connect these services to their existing JazzHR account
    SOLUTION

    How did you select this vendor?

    The three key characteristics for vendor selection came down to knowledge, price, location, and positive Interaction during the selection process.

    Describe the project and the services they provided in detail.

    3 Media built us

    What was the team composition?

    was not involved at this phase, but had interacted with the main project manager, co-founder, and onboarding team when launching

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    We had such a positive experience with 3 Media during the development and launch of our Marketplace, we have since partnered with them to manage our main website domain and for ongoing support of both properties.

    How was project management arranged and how effective was it?

    I was not involved during this process, but the team who worked directly with 3 Media on the project management was very pleased with the organization of the in-flight items (google sheets, email comms, etc) and experienced no issues.

    What did you find most impressive about this company?

    They have handled every challenge and question we've thrown at them with ease. They certainly know the ins and outs of web, digital, marketing automation, and how it all connects to create a great user experience.

    Are there any areas for improvement?

    None! We love working with 3 Media and look forward to future projects.

    Updated Review

    This review was updated by Christopher Klamut (Interactive Designer, JazzHR) on August 8, 2020. New content is below:

    BACKGROUND

    Please describe your company and your position there.

    I work as an Interactive Designer/Developer for a SaaS recruiting company.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire 3 Media Web, and what were your goals?

    We hired 3Media to help us get our recently "brand new" site back online. The firm that we hired to design and build our site cut a lot of corners and charged a lot of money... we were in a panic... BAD! Nothing worked the way that we wanted and it kept throwing a ton of errors.

    3Media helped us triage the immediate issues and stabilize our lead sources, all while fixing the root cause of the technical glitches. Seriously, these folks saved us in a huge way! We were completely at a stand-still, and they helped us get back online, stable and getting leads back into our system in no time!

    SOLUTION

    How did you select this vendor and what were the deciding factors?

    We selected 3Media because after the initial phone call because it was clear that they knew what they were doing.

    Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

    The scope of work is hard to put to words. We've felt that 3Media has done an excellent job in helping us understand what the best solution should be. They have an extremely capable staff, and they are always there to guide you through things.

    How many people from the vendor's team worked with you, and what were their positions?

    I think we've worked with at least 10 of their staff members. All ranging from the CEO to the Dev Team, to the Account managers and the Designers. EVERYONE has been an absolute joy to work with!

    RESULTS & FEEDBACK

    Can you share any measurable outcomes of the project or general feedback about the deliverables?

    After launching our revamped blog we've seen a huge decrease in our bounce rates. The 3Media team provides detailed reports that help us understand where we're falling short.

    Describe their project management style, including communication tools and timeliness.

    The PM is great! I think the communication is top-notch! They help keep you focused on hitting your launch date, and if you need to pivot and shift gears on something, they do a great job at understanding where your business is, and how they need to adapt the project to meet the ultimate goal.

    What did you find most impressive or unique about this company?

    Their comprehensive knowledge of anything and everything digital. Also they are great at finding an ideal solution that actually works for your situation.

    Are there any areas for improvement or something they could have done differently?

    Nope! They've been amazing!

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      Schedule right on calendars for easy meetings.
    • 5.0 Cost
      Value / within estimates
      Extremely resaonable for the quality of work they produce.
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    WordPress Web Design for Laboratory Plastic Manufacturer

    “We’ve got an amazing website that’s dynamic and looks different from anything else in our industry.”

    Quality: 
    5.0
    Schedule: 
    3.5
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Oct. 2018 - June 2019
    Project summary: 

    3 Media Web designed, built, tested, and launched a WordPress site. They oversaw a data load, implemented self-serve functionalities for users, and trained the internal team on how to update and edit the site.

    The Reviewer
     
    11- 50 Employees
     
    Pepperell, Massachusetts
    Pamela Donofrio
    Director of Marketing, CELLTREAT Scientific Products
     
    Verified
    The Review
    Feedback summary: 

    The site has streamlined the internal workflow, improved customer service, and received positive feedback from channel partners and customers. Although they could’ve managed expectations better, 3 Media Web did a great job translating a vision into a well-designed site that’s seen boosted traffic.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the director of marketing at CELLTREAT Scientific Products, a manufacturer of plastic lab consumables. 

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web?

    We’d outgrown our website, which was five years old. Whenever we needed to make even a minor change on the website, I had to upload a ticket and work with a web team. We wanted to make the site user-friendly for internal users so that it would be easy to make an update or edit quickly.

    We also wanted to add more product specifications and technical information to the site and ultimately make it self-serving for customers. Our goal was to eliminate the questions that customers were calling with that could be easily resolved by putting additional information online. We also wanted a better e-commerce platform for some of our direct business.

    SOLUTION

    What was the scope of their involvement?

    Before we met with 3 Media Web, my team compiled an outline of the direction we wanted to go in with the site. We had all of our data segmented and knew which products we needed to add to the site. My team showed 3 Media Web examples of websites we liked and what elements we liked about them. This included some of our competitors’s sites, so 3 Media Web could see what sites were out there in our space. They helped us narrow down our final vision for the site, and then we began the design stage. Ryan (UI/UX Designer, 3 Media Web) took our vision and designed the base of what our site was going to look like. 

    Once we approved the design stage, we started into the data load with Jenny (Senior Project Manager, 3 Media Web). Because of the technical nature of our information and products, there were a lot of convoluted uploads that we had to do. 3 Media Web was really good about explaining why their usual approach or way of setting things up did or didn’t work with our industry and products. 

    We did a lot of work with 3 Media Web during the data load phase, following which we went into testing and then went live. 3 Media Web also trained my team so that we could handle the platform without much support.

    What is the team composition?

    We interacted with a handful of people. My team worked closely with Ryan and Jenny, and at the beginning of the project, Marc (CEO & Founder, 3 Media Web) was involved. 

    How did you come to work with 3 Media Web?

    The company that manages our network recommended them. We really liked the fact that they were local, since we wanted to partner with a local business. We had an initial meeting and immediately clicked with the team. They understood what we were trying to do within our budget, and our relationship took off organically from there.

    How much have you invested with them?

    I think the website was roughly $30,000–$35,000. I don’t remember what we paid them for a yearly support plan.

    What is the status of this engagement?

    We began working with 3 Media Web in late 2017, and they launched the site in mid-2018.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The site has definitely helped us improve our workflow because it’s eliminated having to go to a web team every time we need something. We’re able to do a lot of stuff ourselves, such as updating promotions on a monthly basis and adding pages, because 3 Media Web set us up on a user-friendly platform. 

    We’re definitely driving more traffic to the site. We’re not just trying to drive customers to the site to make a purchase because, as a manufacturer, we primarily sell through channel partners. Instead, we’re trying to drive traffic to the website to boost brand awareness. Our channel partners are pleased with the site.

    We’ve also gotten a lot of positive feedback from our customers, who enjoy the self-serve functionalities. They can easily request a sample or a quality certificate, ask a question on an individual product page, and find all of the product spec information they need. The site has cut down on the number of calls we receive from customers who have questions regarding our shipping policies, products, etc. We’ve been able to improve productivity on the customer service team by filtering a lot of those questions through the website, which has been one of the biggest impacts for us.

    How did 3 Media Web perform from a project management standpoint?

    They did a great job. As with any project of this scope and nature, there were inevitable roadblocks, but the 3 Media Web team was receptive to our feedback. When we had problems or issues, they were responsive and worked closely with us to get things back on track. For instance, if we saw something in the design phase that didn’t get implemented correctly in the build phase, we were able to work through that. The team’s willingness to communicate was helpful. When we had a vision for something working a certain way, 3 Media Web was helpful because they explained why things wouldn’t necessarily work that way, such as from an end-user perspective.

    What did you find most impressive about them?

    Ryan was amazing to work with; my team verbalized what we wanted and provided a few screenshots, and to see him take our vision and create this image-based, very visual website was what impressed us the most.

    Are there any areas they could improve?

    They could’ve been better about making sure everybody was on the same page before moving forward. While I think there was a high level of communication, I don’t think they always asked the right questions or presented us with the right information from the beginning. For example, they told us to send our data load in a certain format, but then when they received it, they told us it was the wrong format. We ended up asking them to provide a template spreadsheet detailing exactly what they needed, and they were very open to that; Jenny even helped reformat the data load. The team rallied and got it done, but realistic expectations and tools might’ve been helpful to give to the customer in advance.

    Any advice for potential customers?

    Again, make sure everyone is on the same page at every step of the process. Don’t just assume you’re going in the right direction; do a quick check-in. You should trust them, but verify. Little tweaks like that would make for a smoother process.

    5.0
    Overall Score Our relationship has gone beyond just the website build. I think there’s opportunity for growth for both of our companies.
    • 3.5 Scheduling
      ON TIME / DEADLINES
      Not being on the same page with expectations caused delays. There wasn’t anything we couldn’t turn around, but no one likes delays.
    • 4.0 Cost
      Value / within estimates
      They provided great value for the actual build. However, they didn’t provide a thorough explanation of what was included in the service contract.
    • 5.0 Quality
      Service & deliverables
      We’ve got an amazing website that’s dynamic and looks different from anything else in our industry. 3 Media Web was amazing to work with.
    • 5.0 NPS
      Willing to refer

    WooCommerce Dev for Food Prep & Delivery Company

    "Code modifications were pushed to our live site, and our customer experience suffered."

    Quality: 
    4.0
    Schedule: 
    4.0
    Cost: 
    4.0
    Willing to refer: 
    4.0
    The Project
     
    Less than $10,000
     
    Feb. - July 2019
    Project summary: 

    3 Media Web implemented a refer and earn feature for a web-based food delivery system. The team also modified sections of the checkout process on the client's WordPress site. This review was originally 1 star overall for the initial delivery. It was updated by the client on February 3, 2020. The vendor's response is included.

    The Reviewer
     
    11-50 Employees
     
    Boston, Massachusetts
    John Bauer
    CEO, The Foodery
     
    Verified
    The Review
    Feedback summary: 

    While the project faced support challenges in the beginning, 3 Media Web worked with the client to resolve their issues. They assigned the right team members to address complex tasks, and the final product functions as expected.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    We are a food preparation and delivery business in Boston MA. We gather local and organic ingredients and make fully prepared chilled meals that we deliver to customers' homes. We have been in business since 2013 and serve thousands of meals to thousands of customers all over Greater Boston.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire 3 Media Web?

    Wordpress - Woocommerce development. Checkout process. Coupon functionality.

    What were your goals for this project?

    We aimed to to create a refer and earn functionality so first time customers and promoter customers both win when new customers order our service. We also aimed to streamline our checkout process.

    SOLUTION

    How did you select this vendor?

    We interviewed several leading web development companies in person and over video conference.

    Describe the project and the services they provided in detail.

    3 Media Web implemented a Refer and Earn functionality into our website. They also attempted to streamline our checkout process.

    What was the team composition?

    The project was initially delegated to one developer and one designer at 3 Media Web. An account supervisor was later introduced to improve effectiveness.

    RESULTS & FEEDBACK

    Can you share any information that demonstrates the impact that this project has had on your business?

    The refer and earn functionality was implemented and it works perfectly. 3 Media Web charged us twice what was agreed. After arguing the bill and reminding them of the quote, 3 Media Web then refunded have the charge.

    The checkout process streamlining was unsuccessful. Pieces of the project were launched into our live site without proper testing that was disruptive to our business.

    How was project management arranged and how effective was it?

    The project was managed in part by our project manager and by someone at 3 Media Web. The developer was making errors regularly so 3 Media Web allocated an account supervisor to our business and told us she would make immediate contact with us.

    After 3 days of now contact, we realized we the project would not be managed effectively. We needed to part ways with 3 Media Web.

    What did you find most impressive about this company?

    The company has a talented designer.

    Are there any areas for improvement?

    3 Media Web was not capable of understanding the business impact needed by our requirements document and communicating that impact to their web developer. The web developer did not recognize how his development would impact the current functionality.

    Code modifications were pushed to our live site, and our customer experience suffered. The company's human resources are all remote and communication and alignment regarding our project were constantly fragmented.

    Invoicing at 3 Media Web needs improvement. We received an invoice that was not itemized and was twice the amount agreed upon.

    Updated Review

    This review was updated by the client on February 3, 2020. The original star ratings were: Overall - 1, Quality - 1, Schedule - 1.5, Cost - .5, NPS - .5. New content is below:

    BACKGROUND

    Introduce your business and what you do there. 

    The Foodery is a meal production and delivery service. I am a co-founder.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web?

    We needed a "refer and earn" functionality and improvement to our checkout processes. 

    SOLUTION

    What was the scope of their involvement?

    3 Media Web helped us streamline the checkout process. 

    What is the team dynamic?

    3 Media web was an effective technology provider with a sufficient team to manage our projects. 

    How did you come to work with 3 Media Web?

    Through a Google search.

    How much have you invested with them?

    Approximately $10,000.

    What is the status of this engagement?

    The engagement is now finished, and the project completed. 

    RESULTS & FEEDBACK

    How did your relationship with the vendor evolve?

    It became more integrated as the project continued because the project grew in scope.

    How did 3 Media Web address the challenges that arose?

    3 Media Web continued to apply the correct level of expertise to the project as it’s scope and complexity increased. 

    Describe the impact this engagement has had on your business.

    The Foodery’s checkout process improved and the refer and earn project is fully functional.

    How was project management handled?

    The project management was handled effectively. 

    In what specific areas can they improve?

    The vendor could have provided more attention to the complicated aspects of the project. 

    What advice do you have for clients with similar needs to yours?

    Be sure to take an active effort in determining if 3 Media Web’s expertise is a fit for your projects. It’s helpful to provide them with clear and concise requirements documents.

    4.0
    Overall Score
    • 4.0 Scheduling
      ON TIME / DEADLINES
    • 4.0 Cost
      Value / within estimates
    • 4.0 Quality
      Service & deliverables
    • 4.0 NPS
      Willing to refer

    Company response

    The vendor responded on February 3, 2020.

    We reached out to our client, The Foodery, to discuss their frustrations with our billing and support process. We always strive to be transparent when billing our clients so that there is clarity in what the expectations are; clearly, we did not succeed in this situation. While The Foodery is not able to remove their review on Clutch, they have let us know that they appreciate the follow-up, and we have resolved our differences.

    WordPress Web Redesign for Nonprofit

    “Their consistency was great. Once we decided on next steps, they kept us moving in the right direction.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Aug. 2018 - June 2019
    Project summary: 

    3 Media Web designed and developed an informational WordPress site for a disabled rights advocacy. After launching the site, they educated the internal staff on how to manage the site.

    The Reviewer
     
    1-10 Employees
     
    Cape Cod, Massachusetts
    Mike Magnant
    President, Cape Organization for the Rights of the Disabled
     
    Verified
    The Review
    Feedback summary: 

    With its improved visuals, the site drew universal applause from end users. 3 Media Web led a well-organized process. They provided a roadmap to the project, ensured that all parties kept to schedule, and offered guidance on best technical practices. Currently, they’re helping with a PR initiative.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the president of Cape Organization for the Rights of the Disabled (CORT).

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web?

    We had a previous website that was archaic in every sense of the word—the look was outdated, and the content needed to be retouched. 3 Media Web was tasked with developing a new, high-quality WordPress site that would be significantly more professional.

    SOLUTION

    What was the scope of their involvement? 

    The project started with a basic introduction to gather information about our company. During our conference calls, we worked with them to figure out how we wanted to lay out the site on WordPress, looking at the color schemes and design before transitioning to the content.

    Hammering out the copy was a big process. We wanted to be able to say what we needed to without having it sound completely vanilla. Together, we worked to articulate who we were and what we did through stories about our services.

    The final stage involved them training us to get our in-house team up to speed on site management. They also helped us launch the site and made any changes that we needed.

    What is the team composition? 

    We worked with about 6–7 people. Where we were in the process dictated who would float in and out of our conversations.

    How did you come to work with 3 Media Web?

    We held an RFP process to vet out different vendors and landed on 3 Media Web. Even though they were newcomers, they just presented themselves as the fastest, strongest, and most organized. 

    I also liked that they consisted of a very disparate labor force. Working remotely myself, I already understood the benefits of being able to access the appropriate talent from wherever we needed. Since we had a specific budget allotted to this project, leveraging a remote team would help us get the most bang for our buck.

    It was my conversation with Mark (CEO, 3 Media Web) that sealed the deal for me. He’s just so professional, amiable, and articulate. He knew how to guide my team from cradle to grave on this process and didn’t take advantage of our lack of technical knowledge.

    How much have you invested with them?

    We spent about $100,000 on the site.

    What is the status of this engagement?

    The main site development lasted about 10 months between August 2018–June 2019, but we’re still working with them to launch a small PR campaign. For this project, we’re collaborating with their digital media team.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We’ve gotten overwhelmingly positive responses to the site—how it looks, the functionality, and the ease of use. It’s designed almost like a lawyer’s site but with a homey feel to it. Currently, I’m exploring ways to monetize it with different services.

    How did 3 Media Web perform from a project management standpoint?

    I’d give them full marks for project management because they clearly knew what they were doing. We were never waiting long for information or direction from them. They’d put dates on our calendar to work toward and made sure that we got to the next handholds. If there were any delays, it was more on our side to gather the appropriate information.

    What did you find most impressive about them?

    Their consistency was great. Once we decided on next steps, they kept us moving in the right direction.

    Are there any areas they could improve?

    No, I wouldn’t even know where to improve. At the end of the day, they were patient and educated us throughout the process. We got exactly what we paid for.

    Do you have any advice for potential customers?

    If you want a decent product, you have to be willing to pay the market rate. You get what you pay for; that’s the bottom line.

    5.0
    Overall Score I found them to be amiable. They were easy to contact, communicate with, and straighten out discrepancies.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They consistently set dates and made sure to avail themselves. If we missed a meeting, it was more on our side.
    • 5.0 Cost
      Value / within estimates
      I knew what I was paying for before I cut the check.
    • 5.0 Quality
      Service & deliverables
      They were very methodical, mapping out where we would go, what things would look like, and how to execute.
    • 5.0 NPS
      Willing to refer
      I had a great experience with them.

    WordPress Web Design for Financial Consulting Company

    “Users love the site’s design and say it flows extremely well.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Apr. - Sept. 2018
    Project summary: 

    3 Media Web collaborated on the company brand and built a WordPress site. They worked with the internal team to identify key brand components, including images and copy. They currently provide support.

    The Reviewer
     
    1-10 Employees
     
    Deerfield, New Hampshire
    Chip Mauri
    Owner, The Calculation Bar
     
    Verified
    The Review
    Feedback summary: 

    3 Media Web did quality work at a competitive price, taking the time to listen to project needs and concerns. They walked the in-house team through the entire design and dev process, maintaining constant communication. The designer did a phenomenal job, and the site has received positive feedback.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the co-owner of the Calculation Bar, an independent financial consulting company that specializes in financial planning for small and medium-sized companies.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web?

    We were a new startup and needed to build a web presence and our brand. We wanted a partner who could make a professional website.

    SOLUTION

    What was the scope of their involvement?

    We began with a discovery phase, where they asked us lots of questions and collaborated on defining the scope of our work. We agreed on a project plan, which started with identifying and creating our brand. Once we had decided we wanted to be an easy-going accounting firm, they started the design and storyboarding process. They laid out what the site would look like and began selecting images and writing copy. We iterated back and forth on most of the project components, creating a dialogue between our two teams to optimize the partnership.

    After that, we moved onto the technical part, which involved determining the site’s calls to action, hyperlinking, and overall flow. Once we felt good about that, we started QA and user acceptance testing. That lasted for about a week, and then we took the site live.

    There were a few bugs in the live version, but 3 Media Web walked us through a post-production phase where they dealt with those issues and cleaned things up. They also taught me how to use the WordPress backend so that I could make small changes to the site, like editing a blog or adding a link. They now provide a support package.

    What is the team composition?

    We interacted with a project manager, designer, copywriter, and support technician.

    How did you come to work with 3 Media Web?

    We issued an RFP that came down to three local web dev firms. 3 Media Web connected with us the best, wanting to make sure we were happy with the partnership and not just with the price of the work. They were committed to answering our questions and guiding us through the entire process, so we hired them.

    How much have you invested with them?

    We spent about $18,000.

    What is the status of this engagement?

    The project lasted from April–September 2018.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Users love the site’s design and say it flows extremely well. It’s professional and exceeds our expectations.

    How did 3 Media Web perform from a project management standpoint?

    We created a project timeline together and communicated weekly, making sure we were on track and that everyone knew what their tasks were. From the initial discovery phase to the final launch, they walked us through the entire process and made sure we were comfortable with all of the major decisions. The team was organized, clear, and responsive.

    What did you find most impressive about them?

    Their customer service was great, but we were most impressed by their designer. He listened to our concerns and coached us through the entire design process and what he was thinking. It gave us lots of comfort and confidence that we were working with an expert.

    Are there any areas they could improve?

    We didn’t always agree with the copywriter on our overall strategy, but that may have been more about a difference in opinions than in her capabilities.

    Do you have any advice for future clients of theirs?

    They’re the professionals, so listen to them. Let them give their opinion and guide you through the process. You won’t be disappointed.

    5.0
    Overall Score We had virtually no negative experiences.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They always met deadlines or finished early. Any delays were on our end.
    • 4.0 Cost
      Value / within estimates
      Their pricing was good and flexible.
    • 5.0 Quality
      Service & deliverables
      They did everything we asked and had great customer service.
    • 5.0 NPS
      Willing to refer
      Our experience with them was absolutely fantastic.

    Web Design, & SEO for US Division of Global Firm

    “They have all the resources to provide a full-service digital agency that’s still intimate and customer-oriented.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Apr. - Dec. 2018
    Project summary: 

    3 Media Web built the US site, using global brand guidelines to make design decisions. They collaborated with the internal team to edit copy and adhere to SEO best practices.

    The Reviewer
     
    1 - 50 Employees
     
    Boston, Massachusetts
    Kristi Mason
    Director of Communications, SigFox USA
     
    Verified
    The Review
    Feedback summary: 

    3 Media Web has excellent project management and clearly communicates any progress or setbacks. They’re honest and skilled, making them a reliable partner that exceeds expectations. The website looks great and is easy for non-experts to update and change.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the director of communications for SigFox U.S.A., a subsidiary of a global IoT telecommunications company. I oversee marketing and internal and external communication for the U.S. market.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web?

    Our parent company hosts and maintains the corporate website; however, we needed one that specifically addressed the US market and gave us a digital presence that fit our market and was SEO optimized to drive organic traffic.

    SOLUTION

    What was the scope of their involvement?

    3 Media Web started off with a discovery phase, exploring our goals and what we wanted to accomplish with the website. From there, we started the design phase, with their designers studying our brand guidelines and adhering to them without creating an exact replica of our global site. After that phase, our internal team began writing content, and 3 Media Web started development. Their SEO specialist then looked at our content and provided techniques and insights to improve it, so we went back and revised our copy. 3 Media Web then took our copy and put it into the new site, making sure all of the links were correct and tweaking the design, as needed.

    Next, we conducted QA and went live, during which 3 Media Web coached us on how to update and maintain the site ourselves. We currently work with them on any large tweaks and figuring out how to better drive traffic to our site.

    What is the team composition?

    We had a robust team, which included a digital manager (our main point of contact), SEO expert, customer representative, dev team, and editor. They had a specialist for every task.

    How did you come to work with 3 Media Web?

    We wanted a boutique agency that was in our same time zone in order to be more of a partner than just a vendor. From there, we chose 3 Media Web because of their skill sets, willingness to use WordPress, and transparent pricing.

    How much have you invested with them?

    We’ve spent between $10,000–$50,000.

    What is the status of this engagement?

    We worked on the project from April–December 2018.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    They did a great job with the design, honoring our company’s brand while also giving us a unique website for the U.S. market. We’ve barely been live for a month, so we haven’t had sufficient time to track and measure our SEO.

    How did 3 Media Web perform from a project management standpoint?

    During general development, I talked with the digital manager about once a week. Whenever they brought on a new expert (like SEO or customer service), we also had a few meetings. When we began ramping up to go live, the manager and I met a couple times every week. We had a project management tool but mainly communicated via phone and email.

    What did you find most impressive about them?

    They have all the resources to provide a full-service digital agency that’s still intimate and customer-oriented.

    Are there any areas they could improve?

    We’ve talked about bringing their SEO expert in earlier in the process.

    Do you have any advice for future clients of theirs?

    Hire the agency that fits your scope. For us, 3 Media Web is a perfect fit for our needs and where we want to grow digitally.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They met all our deadlines.
    • 5.0 Cost
      Value / within estimates
      They delivered what we wanted at a good price.
    • 5.0 Quality
      Service & deliverables
      They met all deliverables and fixed any issues.
    • 5.0 NPS
      Willing to refer

    WordPress Web Design & Branding for Nonprofit

    “It’s been a seamless and enjoyable engagement.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    May - Sept. 2018
    Project summary: 

    3 Media Web took an established brand in a new direction with an updated logo and web design. The team built the site on a WordPress platform, created content, and added a calendar feature to engage members.

    The Reviewer
     
    11- 50 Employees
     
    Fitchburg, Massachusetts
    Matthew Myers
    MarCom Manager, North Central Massachusetts Chamber of Commerce
     
    Verified
    The Review
    Feedback summary: 

    The new brand identity and web design elicited praise from board members and within the organization. Communicative and responsive, 3 Media Web was an excellent partner. They had strong customer service skills, quickly answering questions and resolving any concerns as they arose.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I am the marketing and communications manager for the North Central Massachusetts Chamber of Commerce.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with 3 Media Web?

    While working with our tourism affiliates, we were tasked with showcasing North Central Massachusetts as a premier travel destination to bring visitors to the region. We needed a vendor to assist with a rebranding initiative.

    SOLUTION

    What was the scope of their involvement?

    We initially based our brand off of the pioneer nurseryman, Johnny Appleseed. He’s credited for introducing apple trees to a large portion of present-day New England. He was born in our region, so we had a strong historical connection. As our organization grew, we started reaching national and international markets that weren’t familiar with the story.

    3 Media Web started by leading a discussion to determine a new brand direction. We decided to implement a strategy that provided deeper insight into our region and update our six-year-old website. First, we created a new logo to act as the foundation for the new identity. Then, 3 Media Web put together a draft for the web design. We provided feedback, giving examples of other destination marketing projects and websites. They incorporated some of those elements into our design, then submitted an updated version until we approved. It was an iterative process.

    Once we were happy with the results, 3 Media Web built out the design on a WordPress platform. Then, we collaborated on both visual and written content. They added a new feature that allows members to publish their own events straight to our digital calendar.

    What is the team composition?

    We worked with about seven people from 3 Media Web.

    How did you come to work with 3 Media Web?

    We’ve been working with them for several years, and we’ve always been happy with their work. We skipped our usual RFP process and just spoke with 3 Media Web about our rebranding needs. They agreed to our requirements and budget, so we moved forward from there.

    How much have you invested with them?

    We’ve spent around $25,000 on this project.

    What is the status of this engagement?

    The work lasted from May­­–September 2018.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Both our board and organization are happy with the new brand and the updated website functionalities. We’ve increased member engagement and can more efficiently populate our calendar. Having members input their own events has been a huge timesaver for us internally.

    How did 3 Media Web perform from a project management standpoint?

    They were excellent. The 3 Media Web team communicated responsively through email, phone calls, and text messages. We used Accelo to track the project, but also shared information and content via Google Drive. It’s been a seamless and enjoyable engagement.

    What did you find most impressive about them?

    I’m most impressed with their customer service. If I have any questions or concerns, they’re quick to address them. If we need additional explanation or information, they’ll talk us through it. They really helped us figure out our vision.

    Are there any areas they could improve?

    No, I would work with them again. They’ve been an amazing partner over the years.

    5.0
    Overall Score We’ve had a great experience with them, and we’re looking to continue the partnership.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They kept us on schedule, which was extremely beneficial because we were on a tight timeline.
    • 5.0 Cost
      Value / within estimates
      They’re very affordable for the quality of their work and services.
    • 5.0 Quality
      Service & deliverables
      They delivered a beautiful website that has received high praise and positive responses.
    • 5.0 NPS
      Willing to refer
      We’ve referred them multiple times. I think they’re one of the best companies in Massachusetts.
    Verification

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    GOLD VERIFIED
    Business Entity
    Business Entity Name
    3 MEDIA WEB SOLUTIONS, INC.
    Status
    Active
    Jurisdiction of Formation
    Massachusetts
    Id
    043564407
    Date of Formation
    May 1, 2001
    Source
    Secretary of the Commonwealth of Massachusetts
    Last updated
    Jan 19, 2019
    Payment & Legal Filings
    Bankruptcy
    No
    Tax Lien Filings
    0
    Judgement Filings
    0
    Collections Count
    0
    Last updated
    Jul 22, 2019
    Client Reviews
    VERIFIED CLIENT REVIEWS
    20
    OVERALL REVIEW RATING
    4.9
    Source
    Clutch
    LAST UPDATED
    April 24, 2020