What evidence can you share that demonstrates the impact of the engagement?
R1: When partners and customers look at our website, they’re impressed with the quality and the usability of it. It looks like we spent hundreds of thousands of dollars on it, but we didn’t. They gave us a high-end product without us having to pay for it.
We tripled the number of visitors, which is important for us, given how small our industry is. Especially now, when everyone is working from home, we reach our audiences primarily through digital channels. In a small industry, when the number of visitors has tripled, this metric super important.
We’ve had a lot of return visitors through the support of 3 Media Web. They constantly help us update pages and push new content out much faster than we’d been able to do it on our own, so the return rate is much higher as well. They’re our support company and our partner for life.
How did 3 Media Web perform from a project management standpoint?
R1: Their performance was absolutely amazing. Originally, our project was falling off the tracks. We were a bit of a difficult client, and the creative direction from our design team was slowing down the process. The project was put back on track by July, but, amazingly, 3 Media Web launched the website by October.
They absolutely understood its importance and adjusted the timelines. They worked just as hard as us to help link the content and QA the website. They became an integral part and an extension of our marketing team. They not oR2y have excellent project management skills, but they were also passionate and cared about the project as much as us.
R2: They definitely cared as much as we did, in order to get the website launched in our timeframe. Mike was emailing with us weekly, if not daily, to make sure the project stayed on track and that we were able to upload everything into their tool and get it set up to make the launch. If it wasn’t for 3 Media Web being there and carrying us through the project, I don’t think it would’ve been done.
What did you find most impressive about them?
R1: They connect with their customers, and don’t just see them as another number or dollar sign. They’re able to understand the customer’s challenges and translate them into amazing results. They don’t push what they think is best; they work with us, hold our hand, and help us develop the website that works for us and our audiences, and that can evolve along with our company’s business needs and audience.
Are there any areas they could improve?
R1: They need to push harder on difficult clients like us. They were just a little bit too nice in the beginning. 3 Media Web has a fine bunch of people, and I’d select them if I needed to redesign the website, or if I needed to use them for a future company. We don’t see ourselves working with any other companies than 3 Media Web, going forward in the future.
R2: They were a great resource, and it’s hard to give any other critical comments.