This review was updated by Christopher Klamut (Interactive Designer, JazzHR) on August 8, 2020. New content is below:
Please describe your company and your position there.
I work as an Interactive Designer/Developer for a SaaS recruiting company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire 3 Media Web, and what were your goals?
We hired 3Media to help us get our recently "brand new" site back online. The firm that we hired to design and build our site cut a lot of corners and charged a lot of money... we were in a panic... BAD! Nothing worked the way that we wanted and it kept throwing a ton of errors.
3Media helped us triage the immediate issues and stabilize our lead sources, all while fixing the root cause of the technical glitches. Seriously, these folks saved us in a huge way! We were completely at a stand-still, and they helped us get back online, stable and getting leads back into our system in no time!
How did you select this vendor and what were the deciding factors?
We selected 3Media because after the initial phone call because it was clear that they knew what they were doing.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
The scope of work is hard to put to words. We've felt that 3Media has done an excellent job in helping us understand what the best solution should be. They have an extremely capable staff, and they are always there to guide you through things.
How many people from the vendor's team worked with you, and what were their positions?
I think we've worked with at least 10 of their staff members. All ranging from the CEO to the Dev Team, to the Account managers and the Designers. EVERYONE has been an absolute joy to work with!
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
After launching our revamped blog we've seen a huge decrease in our bounce rates. The 3Media team provides detailed reports that help us understand where we're falling short.
Describe their project management style, including communication tools and timeliness.
The PM is great! I think the communication is top-notch! They help keep you focused on hitting your launch date, and if you need to pivot and shift gears on something, they do a great job at understanding where your business is, and how they need to adapt the project to meet the ultimate goal.
What did you find most impressive or unique about this company?
Their comprehensive knowledge of anything and everything digital. Also they are great at finding an ideal solution that actually works for your situation.
Are there any areas for improvement or something they could have done differently?
Nope! They've been amazing!