Hi! We're the web team you've been looking for.

3 Media Web is an award-winning website design and digital marketing agency. We specialize in designing, developing and promoting websites on the WordPress platform for both medium and enterprise-level clients.

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2001
Show all +
Hudson, MA
headquarters
  • 3 Media Web Solutions, Inc.
    7 Felton St
    Hudson, MA 01749
    United States

Portfolio

Key clients: 
  • Dassault Systèmes
  • SOLIDWORKS
  • Extreme Networks
  • Ipswitch
  • Pilot Pen
  • Xytex
  • Rocket Software

Doble Engineering

 

Global electric power engineering company

  • Built corporate website and extensive back-end custom CMS  
  • Implemented multilingual CMS  
  • Integration of Siebel CRM system  
  • Manage, support and host a customer knowledge base portal
  • Corporate web, application, UI, and landing page design  
  • Ongoing web development, strategy support, and hosting

NuPark

Provides cloud-based platform parking management operations solutions software

  • Created full branding package including a new logo design and branding guide
  • Produced a website creative strategy, custom website design, and front-end development
  • Revamped solutions page to keep content above the fold using custom functionality
  • Support and host corporate website

Marketing Messages

Provider of professionally recorded voice prompts, messages, and narration, for phone and web-based applications.

  • Created full branding package including logo design
  • Designed award-winning website, support, and host corporate website
  • Created custom search module for various voice languages, regions, and services combination options

Mount Auburn Cambridge Independent Physicians’ Association (MACIPA)

Boston-area physician membership organization

  • Designed, support, and host physician directory website
  • Built an easy to manage custom physician member directory
  • Developed a search tool with expanded custom features
  • Built a custom back-end and user login system for staff to manage website custom features such as calendars, meeting schedules and other resources

MatTek

World leader in 3D reconstructed tissue models

  • Designed, support, and host e-Commerce enabled website
  • Developed resource document searching tool
  • Increased e-Commerce sales by 50%
  • Ongoing web development, strategy, support, and hosting

Xytex

Global provider of innovative cryoservices

  • Developed and built a donor search and social network
  • Integrated website with Microsoft Dynamics ERP system
  • Corporate web, applications, UI, and landing page design
  • Ongoing web development, strategy, support, and hosting

Reviews

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WordPress Website Redesign for a Physician's Office

“We got exactly what we wanted.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. - Aug. 2017
Project summary: 

3 Media Web designed a WordPress website to enhance functionality. The site includes tools for searching, scheduling, and communicating with physicians. They also installed an SEO plug-in and hosted the site.

The Reviewer
 
51-200 Employees
 
Brighton, Massachusetts
COO & Director, Physician's Group
 
Verified
The Review
Feedback summary: 

The new website is well-liked by patients, practitioners, and staff. 3 Media Web managed the collaboration with strong organization and clarity. They took the initiative to get to know the business and its needs and used their strong expertise and great listening skills to deliver satisfaction.

BACKGROUND

Introduce your business and what you do there.

Respondent 1: I am the COO of a physicians’ group.

Respondent 2: I am the director of contracting and data analytics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web?

R1: We were trying to update our old website to make it more current, user-friendly, relevant, and informational.

R2: The former website was made by another agency in 2008 before either of us were working for the company.

SOLUTION

What was the scope of their involvement?

R1: 3 Media Web used their expertise to guide us through the process of designing our WordPress website and giving us options for the different content and pages. They also provided hosting.

R2: We had a kickoff meeting to scope the plan, during which 3 Media Web laid out the information they needed from us, as well as what they would be working on from the onset till the launch.

The website has interactive components: the chat module, a scheduler, and a search tool. Patients can look up specialties and find new physicians using that search tool. We were given some design options and worked together with 3 Media Web’s team on the scheduling tool. Additionally, they created a tool on the site for communicating with our member physicians.

They also installed a WordPress SEO plug-in.

R1: The “Contact Us” page redirects questions to my email. I also receive a monthly analytics summary detailing how many new and returning visitors we’ve had, how many page views we’ve had, etc.

What is the team composition?

R1: The founder was always available during the project, but the day-to-day work was turned over to his design team. We worked with a graphic designer and, later on, with the developers. After this phase, their QA team worked with our CIO. They also assigned someone for training.

R2: We also worked with a project manager and a technical lead from their team.

How did you come to work with 3 Media Web?

R1: Our website development team found three vendors and brought them in separately. We ranked the vendors by variables such as what they could deliver, how creative they were, and how well we could work together. 3 Media Web was the clear favorite during this phase. We looked at the previous websites developed by the company and assessed their willingness to give us the level of creative involvement we wanted. We also considered price, availability, and flexibility.

What is the status of this engagement?

R1: We started working with 3 Media Web in April 2017. The site went live in August.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

R1: The impact of their work has been tremendous. The website is being utilized by our practitioners and their staff, who have access to all our meeting material. The physician directory is quite user-friendly and has been used by patients. The site is also being utilized by staff outside of our organization. It has gone from a completely unused site to a very popular one. We got exactly what we wanted.

How did 3 Media Web perform from a project management standpoint?

R2: They were very thorough in their project plan.

R1: We had weekly meetings during this collaborative process. During the height of the build, we met as often as three times a week or more. They brought a project management tool for us, and they showed us how to post information for the development team.

We always knew what was going to be on the agenda for the following meeting, whether it was content, homepage, photography, layouts, etc. We were given clear target dates when stages were due, as well as clear mockups of what the final website would look like.

What did you find most impressive about them?

R1: They delivered what we wanted and got to know us as a client. 3 Media Web determined what we were looking for to help our business.

R2: They did a great job guiding us along given that no one on our end is tech-savvy. They got the necessary inputs in order to make the site match what we wanted.

Do you have any advice for future clients of theirs?

R2: Clients should be prepared to compile the necessary information for the development team.

R1: The portion of the project when we supplied information took up a lot of my time. It’s important to have a liaison on the client’s end who can treat the project as a priority.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were well-prepared and on time.
  • 5.0 Cost
    Value / within estimates
    The work was done within our budget.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Full WordPress Redesign & Rebuild for Transcription

“Communication was handled perfectly.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2017 - Feb. 2018
Project summary: 

3 Media Web completely revamped a website by developing the backend in WordPress. After creating multiple mockup iterations, they implemented frontend designs and coded accessibility solutions.

The Reviewer
 
11- 50 Employees
 
Boston, Massachusetts
VP of Strategic Revenue, 3Play Media
 
Verified
The Review
Feedback summary: 

Early metrics indicate a successful website launch with an increase in traffic and filled forms. 3 Media Web has a deep well of talent that can manage complex projects efficiently. They work cohesively to accomplish project goals with a personable attitude and offer a great value for the price.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of strategic revenue for 3Play Media. We provide captioning and transcription services that make videos searchable, engaging, and SEO-friendly.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web Solutions?

We needed to completely rebuild our website and improve it aesthetically. The previous version was built five years ago by another designer, so we needed a fresh look and a more accessible platform.

SOLUTION

What was the scope of their involvement?

We had some preliminary calls with 3 Media Web to ensure a mutual understanding of our business and the objectives we had for the site. Then, we discussed the different areas of the sitemap, what we wanted to improve, and how the elements fit together. Moving on to design, we considered different looks for the site and how its interactive features would be coordinated. They put together various design mockups over multiple iterations.

They redeveloped the whole site from scratch. Creating most of the backend on WordPress made the page very easy to maintain. For example, we now have a recorded webinars section that allows users to search through a variety of recordings we host. Greatly simplifying the process of creating a new webinar and turning upcoming notifications into actual posts saves us a lot of time on the backend. Once the site was close to going live, we performed an accessibility audit using another vendor. The consultant put together a list of tasks that 3 Media Web completed in order to make the site more accessible.

What is the team composition?

We worked with 6–8 people at different stages of development. This included their founder, the lead designer, and a senior project manager.

How did you come to work with 3 Media Web Solutions?

The selection process wasn’t especially difficult, but it was time-consuming. We ended up doing quite a bit of research and having multiple conversations. We found numerous web design firms and thoroughly compared them against criteria we had in place. We found 3 Media Web online and were impressed by their portfolio and the subsequent discussions we had with the team. There wasn’t a close second option, especially at the price they offered.

How much have you invested with them?

Their efforts cost around $50,000.

What is the status of this engagement?

The project took place from August 2017–February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s still early to look deeply at analytics, but we’ve seen some great results so far. Our pricing page is integral to driving traffic and has seen a significant increase in visits and filled forms.

How did 3 Media Web Solutions perform from a project management standpoint?

Their founder oversaw everything, but we also worked with the lead designer and his team. They worked closely with us throughout the project and kept us updated on any issues as they arose. After the project was transferred to implementation, we worked with their senior project manager and her team. After the site went live, we worked with an ongoing contact for training and support issues. There’ve been a few other people involved with the final accessibility issues. Communication was handled perfectly.

What did you find most impressive about them?

They have a great attitude. I’ve worked with other firms and designers in the past who tended to make collaboration difficult. Everyone at 3 Media Web aligned in terms of completing goals and executing the project.

Are there any areas they could improve?

No. I don’t have any recommendations.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Most things were complete within the agreed timeline. If necessary, they effectively communicated delays.
  • 5.0 Cost
    Value / within estimates
    They provided the best possible product in our price range.
  • 5.0 Quality
    Service & deliverables
    We’re very happy with the quality of their service.
  • 5.0 NPS
    Willing to refer
    I’d definitely recommend them.

Web Redesign for Health Company

"Their responsiveness is great, their design concepts are great, and they meet deadlines."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. - Dec. 2015
Project summary: 

3 Media Web developed new Wordpress and Woocommerce sites. Both required a user-friendly interface, interesting design, and improved functionalities. The site also included built-in backend SEO tracking mechanisms.

The Reviewer
 
51-200 Employees
 
Boston, Massachusetts
Margaux Babineau
Marketing Manager, MatTek Corporation
 
Verified
The Review
Feedback summary: 

3 Media Web had a leg up from the get-go with in-person meetings. Their design concepts are outstanding and their customer service has been fantastic.

BACKGROUND

Introduce your business and what you do there.

I am the Marketing Manager for MatTek Corporation, which is a medium-sized biotech company that specializes in tissue engineering.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web?

The goal was to create a modern website that was more reflective of the technology that we have developed over the years. Our former website was very dated and not extremely user-friendly.

With those goals in mind, 3 Media Web worked with us on the layout and the design to create a really beautiful, modern-looking website that just better reflected the level of technology that we produce here at MatTek. It's now extremely user-friendly, and it has multiple levels of interesting design and functionality.

SOLUTION

What was the scope of their involvement?

They took our initial comments regarding the broad picture of what we wanted, and they presented us with basically two paths to take as far as the major design of the Wordpress website.

The one that we went with was the waterfall design. It has a focus on large hero images across the screen. We have really cool images of our products, our tissues that we make in house and have, so that was a really great way to feature that content.

From there, we worked with them on the wireframe and the initial, design concept for each section of the website. They started off very broad with selecting the layout. As that became more naturally refined, we began to work on the design concept.

We have these large hero images of our tissues, which I think is probably the most impressive part of our website. They also had to develop, right on the home page, a couple of different sections for each of our product families. Currently, we have two up there, and we're working on a third with them. Our tissue models are reflective of the human body, so they basically created an outline of a human body with clickable dots and links with the locations where each of our tissues would land on the body. We have four skin models that are aligned along the arm, ocular models where the eyes would be, and the lung model where lungs would be. That's a really cool feature that they designed especially for us.

Also, the online store was another feature that they developed for us, which is tricky because a lot of our products are very similar. But we really love the way that that came out.

The third project, our reference library was one of the more trickier projects. This is because we are a biotech company and a lot of our products and our essays are published in peer-reviewed scientific journals. We have a collection of these scientific journals that cite our work, our models, and our essays, so we keep track of those. That was a big project to sort all of those out, make them searchable and accessible on the website. That was another feature that they made just for us that I'm very pleased with.

The online store itself is a WooCommerce platform within WordPress. 3 Media Web worked with us to link Authorize.Net, which is what we use to process online credit cards. They also linked our FedEx and UPS accounts so that we can pass on our cost to the customer so they're not paying the normal FedEx rate, they're paying the MatTek FedEx rate. The API linkage was part of that whole project.

When the website was being built, they did SEO for us, but we also have installed, in the Wordpress backend, Yoast SEO. It is incredibly easy to use. Every time I build a page, everything that I need is right there to guide me. 

How did you come to work with 3 Media Web?

I searched for Boston area web developers once I knew that I wanted to redo our website, and I interviewed, I would say, five to seven different companies. 3 Media Web was by far the most responsive and offered to come in and meet with us, scheduled an in-person meeting, which I think also helped tip the scales in their favor. They were clearly going to be so great to work with, Mark [Founder, 3 Media Web] and especially their designer, Robby. It was great to meet them in person, and right from the get-go because it just established that relationship from the beginning. We all worked really well together. They really knew what they were doing. You could tell.

How much have you invested with them?

Our budget for the website was $30,000.

What is the status of this engagement?

We first started working with them in the summer of 2015, and the website launched the end of December 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We immediately noticed better quality traffic hitting the website, especially because of more relevant SEO that was built in. We noticed that more pages were visited, people spent more time on the website, and our online purchases did go up. The online revenue generated by the website did go up.

How did 3 Media Web perform from a project management standpoint?

They were great. We always had set deadlines, and there was constant communication back and forth between MatTek and 3 Media Web. No one was ever left hanging by them, so that was great. When it really became crunch time, Mark, and my boss, and I were on the phone together until like 3 o'clock in the morning. We wanted to meet a particular deadline and they did everything that they had to do to make that happen, to make sure that everything was working properly and was bench-tested before it went live. I really appreciated kind of that sacrifice of an entire night's sleep to help us make that happen, they were great.

What did you find most impressive about them?

I would say that their design concepts are outstanding. I mean, our website really stands alone within our competitors and customers within our industry. We constantly get complimented on the design of our website and how it looks so impressive and how much better it reflects what we do here as far as our technology.

Also, the ongoing customer service has been fantastic. Rachel is someone who handles our service contract. If I have questions about how to create a page a certain way, or if there is a plugin issue on the website, which can happen sometimes when they update, Rachel is right on it immediately. I've always gotten excellent support from them even after the project was completed.

Are there any areas they could improve?

I don't think so. Honestly, we really enjoyed working with them and we've continued to do so over the past couple of years as far as building out other sections of the website as our product families expand. Their responsiveness is great, their design concepts are great, and they meet deadlines. I would say that there wasn't really any part of the project that was frustrating to me, it went really smoothly.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They stayed right on budget for the whole project.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have recommended them to others.

Web Redesign For Construction Software Company

"I think it’s really unique is that I can go to them with any question and they’re ready to help."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2015 - Ongoing
Project summary: 

3 Media Web redesigned an outdated WordPress site and included a variety of new features, including an events calendar, customer login page and a secure payment page. They also provided SEO advice and auditing. 

The Reviewer
 
11-50 Employees
 
Manchester, New Hampshire
Katie Martino
Marketing, ConEst Software Systems
 
Verified
The Review
Feedback summary: 

The new site has resulted in more demo requests, and a higher rate of click-throughs and our conversions. 3 Media Web's responsiveness, expertise, and patience made for a successful project.

BACKGROUND

Introduce your business and what you do there.

We are a software development company, and we have an estimating, take-off, and project management software for electrical contractors. We focus in various areas of the construction industry.

My role is marketing, training, and website management. I’m in charge of the content of the website and any changes that need to be made.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web Solutions?

Our company has been in business for 26 years. In that time, we talked to a few web companies, but we never found one that shared our vision of who ConEst is and how we project our brand and image. Having had the same website for such a long time, there was a level of comfort that had to be reached to be able to work with a web design company.

With that being said, there was a lot of content on the old website that had been appended through the years. The code had gotten really difficult to work with, and the website looked very outdated. So the majority of the project was getting the site to look current and function better. We had a need for customized forms to request training, support, secure payments and requests for software demonstrations. We wanted the site to be clean and secure, make sure the content was optimized for SEO, and make it easy to find information.

SOLUTION

What was the scope of their involvement?

They started from scratch because the code had been modified so much throughout the years.

3 Media initially came in for a consultation with us and discussed who ConEst is. 3 Media presented several design options and from those we chose a design and modified to reach a point that development could begin. 
They helped us understand how our website needed to function before we began populating pages with content. There were things that we wanted to do see, but that might not be optimal with websites and search engines look at things.

We chose not to have the copy writing done by 3media due to the nature of our business. You really need a background in construction and the electrical industry to be able to write about our products.

Requesting changes or additions to the site was very easy during the development stage, 3 Media was very responsive and had great advice. If there was anything that couldn’t be done, they were honest and straightforward if it just wasn’t possible.

Once the site was up and running, they helped us with the initial SEO setup and we reviewed the outcome about 3 months later. Recently 3media conducted an SEO audit for us which gave us some good insights and suggestions to improve SEO and get the most out of our Google Ads investment. I’ve actually seen improvement in our click-throughs and conversions.

How did you come to work with 3 Media Web Solutions?

We had been in touch with them a few years ago and then received a company update email from them. The timing was right, we gave them a call and they came in shortly thereafter for a consultation.

How much have you invested with them?

Because we required quite a bit of customization and modifications, the cost of the project was about $35,000.

What is the status of this engagement?

We started working with them in September of 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had an increase in requests for information and demonstrations. I believe, in part, the increase can be attributed to the overall look of the website and SEO improvements are evident. The new site offers a much better experience for the visitor. Our customers can easily find what they need and all visitors can search information and resources in a way that makes sense. 

How did 3 Media Web Solutions perform from a project management standpoint?

They did very well. There were some challenging times during the project, and we were asking for a lot every day. They were patient and professional throughout the project. I can only say good things about 3 Media. Post-launch they have shown they are still very dedicated to us as their customer and have continued to be responsive.

What did you find most impressive about them?

I think it’s really unique is that I can go to them with any question and they’re ready to help although our project is technically complete a website constantly evolves and they’re very in tune to that. They always get right back to me when I request support and when they complete a fix or edit they also explain how to make that fix it myself if it comes up again. They’re great.

Are there any areas they could improve?

I occasionally had trouble understanding where things stood on certain action items and where they were in their queue because the tool they use doesn’t have that capability for the customer. I needed to reach out via email to find out how things were moving along with change requests. But, that was a very minor challenge, and they always got right back to me.

 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    If they weren’t meeting a deadline they'd let us know what the delay was and give us their honest estimate of the time it would take to complete.
  • 4.0 Cost
    Value / within estimates
    I think that they're very fairly priced. At times I wasn’t clear why something was outside of the project scope of the original project estimate but, as in all cases, they were quick to respond an clarify.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Redesign For Independent School

"They are agile and able, but also have depth and experience."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2016 - Ongoing
Project summary: 

3 Media Web Solutions designed and still maintains the front and backend of an award winning Wordpress site, along with marketing materials and analytics for an independent school.

The Reviewer
 
11-50 Employees
 
Stamford, Connecticut
Pam Adams
CFO, The Long Ridge School
 
Verified
The Review
Feedback summary: 

3 Media Web Solutions has garnered praise in the development of this website. Their availability, swiftness, and ability to deliver stellar results has highly increased website traffic and improved overall image.

BACKGROUND

Introduce your business and what you do there.

I am the CFO of an independent school specializing in 2-year-olds through to grade-5.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web Solutions?

The challenge was twofold. We needed to build a website that would serve as the front piece of our school and to build a communication portal for our families. We had an old website built on a different platform than WordPress, but it was horrid.

SOLUTION

What was the scope of their involvement?

3 Media Web was in charge of the design, build, and implementation of the WordPress website. After they came up with a design which we felt worked with who our company was, we went through a development phase, including integrating plugins and taking care of testing. 3 Media Web deployed the site, provided training for us, and continued to handle hosting and support. We had a previous website in place, but there was really nothing there for them to base the work on.

The new site was built from scratch. The site has a marketing frontend with the standard pieces one would expect to find about our company, what we do, and what our value propositions are. There are also numerous pictures. We needed to connect the user list from our internal system over to the website. The backend part allows users to log in and have access to email, a calendar, blogs, the ability to post pictures hosted on Flickr, and connect to YouTube.

Users can also purchase items through our site, namely clothing, access to events, and so on. 3 Media Web implemented some SEO and digital analysis through Google Analytics, as well as marketing basics which they handle for us currently.

How did you come to work with 3 Media Web Solutions?

They came as a recommendation to us. 3 Media Web had worked in biotech, which implies HIPAA compliance. Since we also have a group of highly-protected users, we needed to make sure that the developer understood these sorts of things.

How much have you invested with 3 Media Web Solutions?

The cost of their work has been under $20,000.

What is the status of this engagement?

We started working with 3 Media Web Solutions in February 2016. The site was deployed in October of that year. 3 Media Web started the marketing work in March or April of 2017. They continue to provide us support and web hosting through an annual contract.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The uptick in traffic has been unbelievable, but I have no exact statistics. The website has been loved by everyone and has won an award. We were looking to partner with another group in California, and it was our website that made them consider us as a candidate.

How did 3 Media Web Solutions perform from a project management standpoint?

The launch was delayed because of our fault, not 3 Media Web’s. We’re a school, and simply don’t have the resources for this type of project. They handled design and development excellently. We had weekly meetings, and, whenever I needed to get a hold of their founder, he was available.

What did you find most impressive about 3 Media Web Solutions?

They’re a small company and have responded to us accordingly. They are agile and able, but also have depth and experience. 3 Media Web has brought the design, development, and marketing pieces together as one package. Our site had a third of the cost of other school websites.

Are there any areas 3 Media Web Solutions could improve?

No. They really are that good.

What tips or recommendations could you share that might increase the likelihood of success with 3 Media Web Solutions?

Had we had more time to devote to the project, it would have turned out even better. 3 Media Web was incredibly patient with us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already done it.

Web Redesign For Fitness Center

"They’re really, really helpful in educating us and helping us understand how to keep things simple."

Quality: 
5.0
Schedule: 
3.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

3 Media redesigned a site on WordPress, integrating a few new features and coming up with ways to present a lot of information clearly and concisely. They also helped with copywriting, photography, and SEO.

The Reviewer
 
11-50 Employees
 
Marlborough, Massachusetts
Melissa Hanaka
Marketing Director, Wayside Athletic Club
 
Verified
The Review
Feedback summary: 

3 Media was helpful in educating the internal team of what was possible, what was necessary, and keeping the project within scope and budget. Their process was smooth, and they helped identify ways to keep the site simple. They’re easy to contact and they care about every one of their projects.

BACKGROUND

Introduce your business and what you do there.

Wayside Athletic Club is a full-service fitness facility in the MetroWest area. It offers tennis, racquetball, indoor and outdoor pools, fitness center, youth programs, camps, swim lessons, tennis lessons, etc. I’m the marketing director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 3 Media Web?

We had a very outdated website. Once I joined the team, we underwent a complete rebranding, renaming, new logo, new color palette, new everything. We needed a website to bring it to the current date. We needed it to be responsive, easy for our members and prospects, have the relevant information presented clearly and concisely, and easily accessible.

We also needed a couple specific features. One we call the Amber Alert. If there’s ever a closure or class cancellation or late opening, we flash a red bar across, so we can put out an announcement to our members. We have three spots on the home page where we can put different news updates or anything about registration or dates for different programs. We have so much going on, so it’s just an easy way to put out different messages. Also, we wanted the class schedule to be very easily noticed, so that people didn’t have to do a lot of searching to see what the time of today’s group exercise classes are or when the session starts. We wanted to be able to update the website on our own, so having an easy-to-use CMS was imperative for us.

SOLUTION

What was the scope of their involvement?

We wanted a company that could do it all, from helping us figure out what it is we wanted and the different features that were available. 3 Media Web helped us with the design, copywriting, and making sure it was SEO appropriate.

They did the design from scratch. I provided them with our brand colors and palette and logo, and they helped us to stay within the simplicity that we were going for. They did the wireframes and helped us to organize the content we wished to include.

Our old website was nothing compared to what it is today. There was just so much content, yet 3 Media managed to keep all the familiar information and basic navigation there. A lot of that didn’t necessarily change, but it’s the amount of content and how we displayed it that really changed which made a world of difference. The site is built on WordPress. We didn’t want to use stock photos, so they helped us with the photography as well.

How did you come to work with 3 Media Web?

All the work I’ve done in the past has not been in Massachusetts, so I didn’t have too many contacts here. Our budget wasn’t huge for the project, so I just was doing a lot of research on my own, making some phone calls and talking to a bunch of different agencies. There was an agency I talked to that said our project was too small for them, but they recommended 3 Media. They put me in touch with Marc, and we instantly connected. I narrowed it down to three, and they were by far the best.

How much have you invested with 3 Media Web?

We’ve spent around $20,000.

What is the status of this engagement?

The project took longer than originally planned. We wanted it to go live at the end of August, but it didn’t go live until October.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’ve definitely had positive feedback from our members and others, but I don’t have any data.

They’re really, really helpful in educating us and helping us understand how to keep things simple. They were great at keeping us within scope, within budget, helping us with the different designs. Everything was very smooth throughout the entire process.

How did 3 Media Web perform from a project management standpoint?

They were great. Whenever I had a question, they could answer it right away. I was in touch with the graphic designer. They just kept everything very organized, and each week we had checkpoint calls with the full team which helped us stay on track. It was just very easy, and everything was very streamlined, and it was perfect.

What did you find most impressive about 3 Media Web?

Their price for their product is very reasonable. I’ve worked with lots of larger firms, and I think that it’s much more personalized. I loved that we dealt with the president and founder, as opposed to just getting shooed off. I feel like Marc is always available, which is really great when you spend a lot of money, whether it’s $5,000 or a million dollars. You want that personalized attention and respect. I think that is really unique, that Marc is involved every step of the way, and Lysa, as well. That just really says a lot about them, that they care about all of their clients, big or small, and that he always knew what was going on. You just felt really taken care of.

Are there any areas 3 Media Web could improve?

I think the biggest negative was the delay in going live. It was just not ready to go live when it was supposedly going to. . The project had a lot of moving parts and things just got held up, causing delays. We did not want to go live until it was 100% ready, so that once it finally did, it was a big WOW, which it was!

5.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
    They were great every step of the way and then, at the end, I don’t know what happened, but it was definitely delayed.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer