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Top Survey Companies in Malaysia

Ratings Updated: April 3, 2026
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4 Leaders 7 Contenders

11 Companies

Country: Malaysia
Outbound Services: Customer Surveys & Market Research Calls

List of the Top Malaysia Survey Services

  • SummitNext Logotype

    4.7 5 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Petaling Jaya, Malaysia

    Services provided

    15% Call Center Services
    25% Customer Service Outsourcing
    20% AI Development +3
    20% Sales Outsourcing
    10% Back Office Outsourcing
    10% Content Moderation Services

    Focus Areas

    20% Customer Surveys & Market Research Calls
    80% B2C Telemarketing & telesales

    SummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.

    See all 5 projects
    1 of 1 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Lead Generation for Value Added Reseller

    5.0 — SummitNext Technologies Sdn. Bhd. developed a CRM solution foa value added reseller. The team built the client's platform to capture information about the company and its interactions. Read more
    Read 1 Review

    Industry Experience

    SummitNext has received positive feedback across various industries, showcasing strengths in Financial Services, eCommerce, and Consulting. In Financial Services, clients praised their ability to provide qualified candidates and timely delivery. In eCommerce, their agility and result-oriented approach were highlighted. In Consulting, their integrity and proactive communication were commended. Overall, their expertise in recruitment, employee management, and lead generation positions them as a strong fit for companies seeking reliable support in these sectors.

    Read All Reviews

    Select Industry to see insights

    Financial services eCommerce Consulting

    Average Project Cost Breakdown

    $50,000 to $199,999 (2)

    What Clients Have Said

    Clients consistently highlight SummitNext's competitive pricing and strong value for money. One client noted their 'good value for cost,' while another emphasized that SummitNext's pricing 'fits our budget.' Additionally, feedback reflects satisfaction with the quality of service provided relative to costs, as seen in the remark about 'cost-efficiency' and 'long-term value.' Overall, the sentiment regarding the company's pricing structure is positive, with room for improvement suggested as company needs increase.
    Read All Reviews

    View projects from:

    Malaysia (3) Taiwan (1) Singapore (1)

    This provider is fluent in 11 languages:

    • Mandarin
    • English
    • Russian
    • Japanese
    • Korean
    • Cantonese
    • Tamil
    • Urdu
    • Ukrainian
    • Thai
    • Filipino

    This provider is available in 1 time zone:

    • Universal Coordinated Time (UTC)
    View Profile Visit Website
  • Outsourced Logotype

    5.0 11 reviews
    Verified
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Services provided

    10% Call Center Services
    15% Back Office Outsourcing
    15% Customer Service Outsourcing +4
    15% Finance & Accounting Outsourcing (FAO)
    15% HR Outsourcing
    15% IT Staff Augmentation
    15% Staffing

    Focus Areas

    25% Customer Surveys & Market Research Calls
    25% B2C Telemarketing & telesales
    25% Collections Recovery Services +1
    25% Third party verification

    Outsourced is a versatile company offering remote staffing and software development services. The reviews highlight a 100% satisfaction rate, with clients commending their professionalism, timely delivery, and excellent communication. Notably, 40% of reviewers emphasized their cultural alignment and value for cost, while 30% praised their project management capabilities.

    See all 11 projects

    Industry Experience

    Outsourced has demonstrated significant expertise across multiple industries, including Legal, Telecommunications, eCommerce, Engineering, Information Technology, Arts, Entertainment & Music, Consulting, and Media. Clients consistently commend their timely project delivery, effective communication, and adeptness at understanding industry-specific needs. Their strengths notably lie in software development, recruitment, and technical support, with positive sentiment across all sectors suggesting they are well-suited for clients seeking comprehensive staffing and development solutions.

    Read All Reviews

    Select Industry to see insights

    Consulting Legal Telecommunications eCommerce Engineering Information technology Arts, entertainment & music Media

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally express high satisfaction regarding Outsourced's cost and value for money. Multiple reviews highlight that the pricing aligns well with budgets, with one client specifically noting, 'Good value for cost.' Another mentioned their ability to recruit effectively within budget constraints. Overall sentiment reflects appreciation for the quality of services provided relative to expenses, emphasizing that Outsourced delivers strong outcomes without exceeding financial limits.
    Read All Reviews

    View projects from:

    Australia (3) United States (3) Canada (1) Israel (1) Switzerland (1)

    Kuala Lumpur, Malaysia

    Lot 1217, Seksyen, 57, Jln Sultan, Ismail
    Kuala Lumpur, Malaysia 50250

    10 - 15

    +61 2 8103 3124

    See All Locations (10)
    View Profile Visit Website
  • Daythree Business Services Logotype

    4.0 3 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Shah Alam, Malaysia

    Services provided

    20% Call Center Services
    20% Back Office Outsourcing
    20% Business Consulting +2
    20% Customer Service Outsourcing
    20% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    17% Customer Surveys & Market Research Calls
    50% B2C Telemarketing & telesales
    33% Third party verification

    Daythree Business Services is a company specializing in Contact Center Services, including both inbound and outbound call handling. Reviews indicate they excel in cooperation and reliability, with 100% of reviewers noting their helpfulness and adherence to project plans. However, there is room for improvement in data accuracy and long-term panel engagement strategies.

    See all 3 projects

    Reviews mention Proactive

    Clients have highlighted Daythree Business Services' proactive approach in enhancing service delivery and maintaining effective communication. One client noted their willingness to accept integrated services and provide additional training ahead of the launch, demonstrating foresight. Additionally, the management team was praised for their thoughtful discussions on suggestions before implementation. Overall, the sentiment reflects a strong appreciation for Daythree's forward-thinking strategies, although there is room for improvement in managing increased interaction volumes.
    • BPO & Call Centre Services for Digital Financial Institution
      4.0 May 27, 2020

      The management team is thoughtful to discuss any suggestion before implementation, there is a vision in understanding business needs. Vendor being non-calculation on outputs but a service guaranteed and flexibility offered in any point of execution. They view us as a strategic business partner instead of having the usual “client-vendor” relationship. By doing so, they are able to provide good business insights which adds value to our operations. The team can work more pro-active in providing improvement plans on user perspective.

      Read Full Review
    Read All Reviews
    0 of 1 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Outbound Calling for Market Research Company

    4.0 — Daythree Business Services assisted a market research company to obtain data and maintain panel engagement. The team provided compliance and panel-check studies through both outbound and inbound Read more
    Read 1 Review

    Average Project Cost Breakdown

    Less than $10,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally perceive Daythree Business Services as offering competitive pricing with commendable value for money. One client noted the vendor's willingness to provide additional cost-free services, enhancing overall project value. Another review highlighted the company's proactive approach and flexibility, which fosters a strategic partnership rather than a typical client-vendor relationship. However, some feedback indicated areas for improvement, particularly in workforce management and agent engagement, suggesting that while value is present, further refinement could enhance service delivery.
    Read All Reviews

    More responsive than most other service providers

    Daythree Business Services is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile

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  • SRG ASIA PACIFIC Logotype

    4.5 3 reviews
    $10,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    15% Call Center Services
    40% Customer Service Outsourcing
    10% Back Office Outsourcing +5
    10% IT Managed Services
    10% Sales Outsourcing
    5% Business Consulting
    5% HR Consulting
    5% Market Research

    Focus Areas

    10% Customer Surveys & Market Research Calls
    80% B2C Telemarketing & telesales
    10% Collections Recovery Services

    SRG ASIA PACIFIC is a contact center services provider specializing in inbound call center, outbound call center, and telemarketing services. Reviews highlight their reliability and agility in project management, with a noted emphasis on responsiveness and client-centric communication. Approximately 67% of reviews commend their service quality, though 33% suggest improvements in employee retention and outbound telesales performance.

    See all 3 projects

    Reviews mention Proactive

    Clients have expressed a positive sentiment regarding SRG ASIA PACIFIC's proactive approach to service delivery. For instance, a client highlighted their quick response to escalations and effective monitoring of agents, which minimized human errors. Additionally, they appreciated SRG's ability to adapt during challenging circumstances, such as the pandemic, showcasing their commitment to resolving issues promptly. Overall, the feedback underscores SRG's dedication to maintaining strong communication and addressing challenges with proactive measures.
    • Call Center Services for Enterprise IT Maintenance Provider
      4.5 Feb 11, 2022

      Their resources have successfully worked independently from home; they’ve resolved the challenge with guidance and more proactive measures. They’ve handled escalation cases quickly. When an agent leaves and another one comes in, the HR and management teams will interfere. Usually, when a new agent starts, one or two errors occur, so they monitor that agent more closely and give us updates.

      Read Full Review
    Read All Reviews
    1 of 3 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Telemarketing & Recruitment for Telecommunications Company

    5.0 — SRG ASIA PACIFIC has been the primary telemarketing partner by a telecommunications company since 1999, providing them with inbound and outbound calling, upsell and cross-sell, and recruitment Read more
    Read 3 Reviews

    Industry Experience

    SRG ASIA PACIFIC has demonstrated expertise across the Telecommunications, IT Services, and Consumer Products industries. In Telecommunications, they excel in inbound call management and recruitment, receiving positive feedback for their consistent service and agile project management. In IT Services, they provide effective technical support and ticket management, though some communication challenges were noted. In the Consumer Products sector, they successfully manage inbound and outbound call centers, although improvements in telesales performance were suggested. Overall, feedback highlights SRG's strong client orientation and adaptability.

    Read All Reviews

    Select Industry to see insights

    Telecommunications IT Services Consumer Products

    More responsive than most other service providers

    SRG ASIA PACIFIC is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile
  • ENVO BPO Logotype

    4.8 2 reviews
    $1,000+
    $25 - $49 / hr
    250 - 999
    Petaling Jaya, Malaysia

    Services provided

    50% Call Center Services
    25% Sales Outsourcing
    15% Customer Service Outsourcing +1
    10% IT Managed Services

    Focus Areas

    50% Customer Surveys & Market Research Calls
    50% B2C Telemarketing & telesales

    ENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.

    See all 2 projects

    Reviews mention Unique expertise

    The feedback regarding ENVO BPO's unique expertise reflects a strong sentiment of satisfaction. Clients noted their professionalism and dedication to understanding specific business needs, which facilitated effective lead generation and sales support. One client emphasized, "They did exactly what we required and surpassed our expectations," highlighting their capability to provide valuable insights and qualified leads. Overall, the reviews indicate a high level of confidence in ENVO BPO's specialized skills and commitment to client success.
    • Lead Generation & Sales Support for Product Seller
      5.0 Jun 3, 2020

      The best thing was their effort and dedication to understand what we required and what we were actually selling. The dedication to learn about your product before executing to ensure business goals are met. Their ability to provide people with great expertise was impressive.

      Read Full Review
    Read All Reviews

    Industry Experience

    ENVO BPO has demonstrated expertise particularly in the Healthcare and Telecommunications industries. Clients have praised their thoroughness in lead generation and database management, noting strong communication and effective workflows. In Healthcare, they successfully enhanced brand presence and stakeholder engagement. In Telecommunications, they provided exemplary sales support and lead qualification, exceeding expectations. Overall, sentiment is highly positive, positioning ENVO BPO as a reliable partner for businesses seeking growth in these sectors.

    Read All Reviews

    Select Industry to see insights

    Healthcare Telecommunications

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients generally perceive ENVO BPO as providing good value for money, with one reviewer noting they were 'extremely happy' with the service quality and professionalism. Another client highlighted the comprehensive database generated for their healthcare project, indicating satisfaction with the investment. However, there was feedback suggesting that the turnaround time to initiate projects could be improved. Overall, the sentiment reflects a positive assessment of cost-effectiveness and service delivery.
    Read All Reviews

    More responsive than most other service providers

    ENVO BPO is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile
  • CALLMARK Solutions Sdn Bhd Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    50 - 249
    Petaling Jaya, Malaysia

    Services provided

    30% Call Center Services
    30% Back Office Outsourcing
    20% AI Agents +1
    20% Email Marketing

    Focus Areas

    50% Customer Surveys & Market Research Calls
    50% B2C Telemarketing & telesales

    CALLMARK Solutions Sdn Bhd is an answering service company. The Petaling Jaya, Malaysia-based team specializes in Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • VPO Services Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    10% Call Center Services
    50% Customer Service Outsourcing
    10% Back Office Outsourcing +5
    10% Sales Outsourcing
    5% Accounting
    5% HR Outsourcing
    5% Market Research
    5% Recruiting

    Focus Areas

    10% Customer Surveys & Market Research Calls
    90% B2C Telemarketing & telesales

    Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.

    Read more
    View Profile
  • Chima Services Sdn Bhd Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    10 - 49
    Kuala Lumpur, Malaysia

    Services provided

    45% Call Center Services
    15% CRM Consulting and SI
    15% Sales Outsourcing +2
    15% Search Engine Optimization
    10% Customer Service Outsourcing

    Focus Areas

    50% Customer Surveys & Market Research Calls
    50% B2C Telemarketing & telesales

    Established in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI.

    Read more
    View Profile
  • Data Synergo Sdn Bhd Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    10 - 49
    Petaling Jaya, Malaysia

    Services provided

    10% Call Center Services
    25% Direct Marketing
    25% Event Marketing +4
    10% Content Marketing
    10% Customer Service Outsourcing
    10% Email Marketing
    10% Marketing Strategy

    Focus Areas

    23% Customer Surveys & Market Research Calls
    77% B2C Telemarketing & telesales

    Data Synergo Sdn Bhd is an Event Marketing company. Their small team is headquartered in Petaling Jaya, Malaysia. Their services include Event Marketing and Direct Marketing.

    Read more
    View Profile
  • M4U Marketing Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Services provided

    10% Call Center Services
    10% Account-Based Marketing
    10% Branding +7
    10% Demand Generation Marketing
    10% Digital Strategy
    10% Event Management
    10% Event Marketing
    10% Market Research
    10% Marketing Strategy
    10% Sales Outsourcing

    Focus Areas

    25% Customer Surveys & Market Research Calls
    25% B2C Telemarketing & telesales
    25% Collections Recovery Services +1
    25% Third party verification

    M4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.

    Read more

    Kuala Lumpur, Malaysia

    A-02-07 Block A, Glomac Damansara 699 Jalan Damansara
    Kuala Lumpur, Malaysia 60000

    2 - 5

    See All Locations (4)
    View Profile
  • Webhelp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Services provided

    23% Call Center Services
    33% Customer Service Outsourcing
    15% Sales Outsourcing +17
    5% Back Office Outsourcing
    5% Business Consulting
    5% Finance & Accounting Outsourcing (FAO)
    1% AI Development
    1% BI & Big Data Consulting & SI
    1% CRM Consulting and SI
    1% Custom Software Development
    1% Digital Strategy
    1% Graphic Design
    1% HR Consulting
    1% Mobile App Development
    1% Transcription
    1% Translation
    1% UX/UI Design
    1% Unified Communications Consulting & SI
    1% Web Design
    1% Web Development

    Focus Areas

    10% Customer Surveys & Market Research Calls
    80% B2C Telemarketing & telesales
    10% Collections Recovery Services

    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.

    Read more

    Kuala Lumpur, Malaysia

    Level 8, 9, 11,12 Menara Sunway (VISIO) Lingkaran SV, Sunway Velocity
    Kuala Lumpur, Malaysia 55100

    2001 - 5000

    See All Locations (52)
    View Profile

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Rollover to see company insights or click a company below for more details.

1 SummitNext
2 Daythree Business Services
3 SRG ASIA PACIFIC
4 ENVO BPO

List of the Top 4 Malaysia Survey Services

  1. SummitNext Logotype

    SummitNext

    $1,000+
    < $25 / hr
    250 - 999
    Petaling Jaya, Malaysia

    Ability to deliver

    32.2/40.0
    15.8/20 Reviews
    9.3/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    15% Call Center Services
    20% Customer Surveys & Market Research Calls
    85% Other
    View Profile Visit Website
  2. Daythree Business Services Logotype

    Daythree Business Services

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Shah Alam, Malaysia

    Ability to deliver

    27.4/40.0
    13/20 Reviews
    6/10 Clients & Experience
    8.5/10 Market Presence

    Service focus

    20% Call Center Services
    17% Customer Surveys & Market Research Calls
    80% Other
    View Profile Visit Website
  3. SRG ASIA PACIFIC Logotype

    SRG ASIA PACIFIC

    $10,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Ability to deliver

    30.5/40.0
    14.6/20 Reviews
    10/10 Clients & Experience
    6/10 Market Presence

    Service focus

    15% Call Center Services
    10% Customer Surveys & Market Research Calls
    85% Other
    View Profile Visit Website
  4. ENVO BPO Logotype

    ENVO BPO

    $1,000+
    $25 - $49 / hr
    250 - 999
    Petaling Jaya, Malaysia

    Ability to deliver

    24/40.0
    15.6/20 Reviews
    2.5/10 Clients & Experience
    5.9/10 Market Presence

    Service focus

    50% Call Center Services
    50% Customer Surveys & Market Research Calls
    50% Other
    View Profile Visit Website
  5. CALLMARK Solutions Sdn Bhd Logotype

    CALLMARK Solutions Sdn Bhd

    $5,000+
    $100 - $149 / hr
    50 - 249
    Petaling Jaya, Malaysia

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    30% Call Center Services
    50% Customer Surveys & Market Research Calls
    70% Other
    View Profile Visit Website
  6. VPO Services Logotype

    VPO Services

    $5,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    10% Call Center Services
    10% Customer Surveys & Market Research Calls
    90% Other
    View Profile Visit Website
  7. Chima Services Sdn Bhd Logotype

    Chima Services Sdn Bhd

    $5,000+
    $100 - $149 / hr
    10 - 49
    Kuala Lumpur, Malaysia

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    45% Call Center Services
    50% Customer Surveys & Market Research Calls
    55% Other
    View Profile Visit Website
  8. Data Synergo Sdn Bhd Logotype

    Data Synergo Sdn Bhd

    $1,000+
    Undisclosed
    10 - 49
    Petaling Jaya, Malaysia

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    10% Call Center Services
    23% Customer Surveys & Market Research Calls
    90% Other
    View Profile Visit Website
  9. M4U Marketing Logotype

    M4U Marketing

    $5,000+
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Call Center Services
    25% Customer Surveys & Market Research Calls
    90% Other
    View Profile Visit Website
  10. Webhelp Logotype

    Webhelp

    Undisclosed
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Ability to deliver

    7.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    23% Call Center Services
    10% Customer Surveys & Market Research Calls
    77% Other
    View Profile Visit Website
  11. Outsourced Logotype

    Outsourced

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Ability to deliver

    31.8/40.0
    18.2/20 Reviews
    4.4/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    10% Call Center Services
    25% Customer Surveys & Market Research Calls
    90% Other
    View Profile Visit Website

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