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Top Survey Companies in Malaysia

Ratings Updated: May 10, 2026
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4 Leaders 7 Contenders

11 Companies

Country: Malaysia
Outbound Services: Customer Surveys & Market Research Calls

List of the Top Malaysia Survey Services

  • SummitNext Logotype

    4.7 5 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Petaling Jaya, Malaysia

    Services provided

    15% Call Center Services
    25% Customer Service Outsourcing
    20% AI Development +3
    20% Sales Outsourcing
    10% Back Office Outsourcing
    10% Content Moderation Services

    Focus Areas

    20% Customer Surveys & Market Research Calls
    80% B2C Telemarketing & telesales

    SummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.

    See all 5 projects

    Reviews mention Innovative

    Clients have highlighted SummitNext's innovative approach, noting its impressive integration and integrity. One CEO emphasized their unique ability to design a CRM tailored to specific business needs, showcasing their commitment to innovation. The ability to adapt CRM fields based on changing requirements further illustrates their forward-thinking mindset. Overall, the sentiment surrounding their innovative capabilities is overwhelmingly positive, with no areas for improvement identified by the clients.
    • Lead Generation for Value Added Reseller
      5.0 Mar 30, 2023

      The client's feedback highlights that SummitNext Technologies Sdn. Bhd. is noted for their integrity, integration, and Innovation. This indicates a strong capability in developing unique and forward-thinking solutions, which is a significant factor for businesses seeking innovative partners.

      Read Full Review
    Read All Reviews
    1 of 1 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Lead Generation for Value Added Reseller

    5.0 — SummitNext Technologies Sdn. Bhd. developed a CRM solution foa value added reseller. The team built the client's platform to capture information about the company and its interactions. Read more
    Read 1 Review

    Industry Experience

    SummitNext has received positive feedback across various industries, showcasing strengths in Financial Services, eCommerce, and Consulting. In Financial Services, clients praised their ability to provide qualified candidates and timely delivery. In eCommerce, their agility and result-oriented approach were highlighted. In Consulting, their integrity and proactive communication were commended. Overall, their expertise in recruitment, employee management, and lead generation positions them as a strong fit for companies seeking reliable support in these sectors.

    Read All Reviews

    Select Industry to see insights

    Financial services eCommerce Consulting

    View projects from:

    Malaysia (3) Taiwan (1) Singapore (1)

    This provider is fluent in 11 languages:

    • Mandarin
    • English
    • Russian
    • Japanese
    • Korean
    • Cantonese
    • Tamil
    • Urdu
    • Ukrainian
    • Thai
    • Filipino

    This provider is available in 1 time zone:

    • Universal Coordinated Time (UTC)
    View Profile Visit Website
  • Outsourced Logotype

    5.0 11 reviews
    Verified
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Services provided

    10% Call Center Services
    15% Back Office Outsourcing
    15% Customer Service Outsourcing +4
    15% Finance & Accounting Outsourcing (FAO)
    15% HR Outsourcing
    15% IT Staff Augmentation
    15% Staffing

    Focus Areas

    25% Customer Surveys & Market Research Calls
    25% B2C Telemarketing & telesales
    25% Collections Recovery Services +1
    25% Third party verification

    Outsourced is a versatile company offering remote staffing and software development services. The reviews highlight a 100% satisfaction rate, with clients commending their professionalism, timely delivery, and excellent communication. Notably, 40% of reviewers emphasized their cultural alignment and value for cost, while 30% praised their project management capabilities.

    See all 11 projects

    Reviews mention Great team

    Clients consistently highlight Outsourced's strong team and culture, noting their excellent contributions and alignment with company values. One client emphasized their impressive industry expertise and the ability to deliver projects on time, stating, 'Our team at Outsourced has been excellent throughout the years.' Overall, the sentiment regarding the team is overwhelmingly positive, with clients appreciating their collaborative spirit and professionalism.
    • IT Staff Augmentation for Digital Agency
      5.0 Oct 23, 2023

      Our team at Outsourced has been excellent throughout the years and their contributions had helped us deliver countless items on time. We're impressed with their industry expertise and excellence. Great people and culture.

      Read Full Review
    • Custom Software Development for Boutique Supply Chain Consultancy
      5.0 Jun 26, 2024

      The support team were fantastic and they have Project managed the process from sales, commercial and recruiting the team perfectly. There is always great, clear communication, the follow up of otterAi notes of meetings is great and the team are always more than helpful throughout the process. No request has been too much (and there have been many!). All in all its been seemlessly project managed, communication is perfect and the team are 'just great' people. A real credit to Outsourced.

      Read Full Review
    Read All Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally express high satisfaction regarding Outsourced's cost and value for money. Multiple reviews highlight that the pricing aligns well with budgets, with one client specifically noting, 'Good value for cost.' Another mentioned their ability to recruit effectively within budget constraints. Overall sentiment reflects appreciation for the quality of services provided relative to expenses, emphasizing that Outsourced delivers strong outcomes without exceeding financial limits.
    Read All Reviews

    View projects from:

    Australia (3) United States (3) Canada (1) Israel (1) Switzerland (1)

    This provider is fluent in 1 language:

    • English

    Kuala Lumpur, Malaysia

    Lot 1217, Seksyen, 57, Jln Sultan, Ismail
    Kuala Lumpur, Malaysia 50250

    10 - 15

    +61 2 8103 3124

    See All Locations (10)
    View Profile Visit Website
  • Daythree Business Services Logotype

    4.0 3 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Shah Alam, Malaysia

    Services provided

    20% Call Center Services
    20% Back Office Outsourcing
    20% Business Consulting +2
    20% Customer Service Outsourcing
    20% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    17% Customer Surveys & Market Research Calls
    50% B2C Telemarketing & telesales
    33% Third party verification

    Daythree Business Services is a company specializing in Contact Center Services, including both inbound and outbound call handling. Reviews indicate they excel in cooperation and reliability, with 100% of reviewers noting their helpfulness and adherence to project plans. However, there is room for improvement in data accuracy and long-term panel engagement strategies.

    See all 3 projects

    Reviews mention Understands their clients' needs

    Daythree Business Services demonstrates a strong understanding of client needs, as evidenced by their proactive approach and flexibility in service delivery. Clients noted that the management team engages thoughtfully in discussions about business requirements, fostering a strategic partnership rather than a traditional client-vendor relationship. This collaboration has led to effective communication and successful outcomes, although there is room for improvement in managing high interaction volumes and workforce management.
    • BPO & Call Centre Services for Digital Financial Institution
      4.0 May 27, 2020

      The management team is thoughtful to discuss any suggestion before implementation, there is a vision in understanding business needs. Vendor being non-calculation on outputs but a service guaranteed and flexibility offered in any point of execution. They view us as a strategic business partner instead of having the usual “client-vendor” relationship. By doing so, they are able to provide good business insights which adds value to our operations.

      Read Full Review
    Read All Reviews
    0 of 1 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Outbound Calling for Market Research Company

    4.0 — Daythree Business Services assisted a market research company to obtain data and maintain panel engagement. The team provided compliance and panel-check studies through both outbound and inbound Read more
    Read 1 Review

    Average Project Cost Breakdown

    Less than $10,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally perceive Daythree Business Services as offering competitive pricing with commendable value for money. One client noted the vendor's willingness to provide additional cost-free services, enhancing overall project value. Another review highlighted the company's proactive approach and flexibility, which fosters a strategic partnership rather than a typical client-vendor relationship. However, some feedback indicated areas for improvement, particularly in workforce management and agent engagement, suggesting that while value is present, further refinement could enhance service delivery.
    Read All Reviews

    More responsive than most other service providers

    Daythree Business Services is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile

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  • SRG ASIA PACIFIC Logotype

    4.5 3 reviews
    $10,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    15% Call Center Services
    40% Customer Service Outsourcing
    10% Back Office Outsourcing +5
    10% IT Managed Services
    10% Sales Outsourcing
    5% Business Consulting
    5% HR Consulting
    5% Market Research

    Focus Areas

    10% Customer Surveys & Market Research Calls
    80% B2C Telemarketing & telesales
    10% Collections Recovery Services

    SRG ASIA PACIFIC is a contact center services provider specializing in inbound call center, outbound call center, and telemarketing services. Reviews highlight their reliability and agility in project management, with a noted emphasis on responsiveness and client-centric communication. Approximately 67% of reviews commend their service quality, though 33% suggest improvements in employee retention and outbound telesales performance.

    See all 3 projects
    1 of 3 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Telemarketing & Recruitment for Telecommunications Company

    5.0 — SRG ASIA PACIFIC has been the primary telemarketing partner by a telecommunications company since 1999, providing them with inbound and outbound calling, upsell and cross-sell, and recruitment Read more
    Read 3 Reviews

    Industry Experience

    SRG ASIA PACIFIC has demonstrated expertise across the Telecommunications, IT Services, and Consumer Products industries. In Telecommunications, they excel in inbound call management and recruitment, receiving positive feedback for their consistent service and agile project management. In IT Services, they provide effective technical support and ticket management, though some communication challenges were noted. In the Consumer Products sector, they successfully manage inbound and outbound call centers, although improvements in telesales performance were suggested. Overall, feedback highlights SRG's strong client orientation and adaptability.

    Read All Reviews

    Select Industry to see insights

    Telecommunications IT Services Consumer Products

    Average Project Cost Breakdown

    $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients generally perceive SRG ASIA PACIFIC as offering strong value for money, with one client noting their excellent negotiation flexibility in pricing. Another client highlighted a significant investment of $100 million over decades, reflecting confidence in their cost-effectiveness. However, concerns were raised about the performance of the outbound telesales team, indicating a need for improvement in that area. Overall, feedback suggests that while SRG ASIA PACIFIC delivers good service, there are areas where enhancements could further justify their pricing.
    Read All Reviews

    More responsive than most other service providers

    SRG ASIA PACIFIC is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile
  • ENVO BPO Logotype

    4.8 2 reviews
    $1,000+
    $25 - $49 / hr
    250 - 999
    Petaling Jaya, Malaysia

    Services provided

    50% Call Center Services
    25% Sales Outsourcing
    15% Customer Service Outsourcing +1
    10% IT Managed Services

    Focus Areas

    50% Customer Surveys & Market Research Calls
    50% B2C Telemarketing & telesales

    ENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.

    See all 2 projects

    Reviews mention Exceeds expectations

    Clients have expressed that ENVO BPO consistently exceeds expectations, particularly in lead generation and sales support. One client highlighted their professionalism and dedication to understanding business needs, resulting in multiple qualified leads daily. The thorough approach and service quality were commended, with no areas for improvement noted. Overall, the sentiment reflects strong satisfaction and trust in ENVO BPO's capabilities.
    • Lead Generation & Sales Support for Product Seller
      5.0 Jun 3, 2020

      They did exactly what we required and surpassed our expectations. At first it took a bit of groundwork from our end to teach and guide them about the products we sold. But we do not regret engaging them one bit. Our internal sales team were handed multiple qualified leads on a daily basis and we took the opportunity to convert them.

      Read Full Review
    Read All Reviews

    Industry Experience

    ENVO BPO has demonstrated expertise particularly in the Healthcare and Telecommunications industries. Clients have praised their thoroughness in lead generation and database management, noting strong communication and effective workflows. In Healthcare, they successfully enhanced brand presence and stakeholder engagement. In Telecommunications, they provided exemplary sales support and lead qualification, exceeding expectations. Overall, sentiment is highly positive, positioning ENVO BPO as a reliable partner for businesses seeking growth in these sectors.

    Read All Reviews

    Select Industry to see insights

    Healthcare Telecommunications

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients generally perceive ENVO BPO as providing good value for money, with one reviewer noting they were 'extremely happy' with the service quality and professionalism. Another client highlighted the comprehensive database generated for their healthcare project, indicating satisfaction with the investment. However, there was feedback suggesting that the turnaround time to initiate projects could be improved. Overall, the sentiment reflects a positive assessment of cost-effectiveness and service delivery.
    Read All Reviews

    More responsive than most other service providers

    ENVO BPO is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile
  • CALLMARK Solutions Sdn Bhd Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    50 - 249
    Petaling Jaya, Malaysia

    Services provided

    30% Call Center Services
    30% Back Office Outsourcing
    20% AI Agents +1
    20% Email Marketing

    Focus Areas

    50% Customer Surveys & Market Research Calls
    50% B2C Telemarketing & telesales

    CALLMARK Solutions Sdn Bhd is an answering service company. The Petaling Jaya, Malaysia-based team specializes in Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • VPO Services Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    10% Call Center Services
    50% Customer Service Outsourcing
    10% Back Office Outsourcing +5
    10% Sales Outsourcing
    5% Accounting
    5% HR Outsourcing
    5% Market Research
    5% Recruiting

    Focus Areas

    10% Customer Surveys & Market Research Calls
    90% B2C Telemarketing & telesales

    Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.

    Read more
    View Profile
  • Chima Services Sdn Bhd Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    10 - 49
    Kuala Lumpur, Malaysia

    Services provided

    45% Call Center Services
    15% CRM Consulting and SI
    15% Sales Outsourcing +2
    15% Search Engine Optimization
    10% Customer Service Outsourcing

    Focus Areas

    50% Customer Surveys & Market Research Calls
    50% B2C Telemarketing & telesales

    Established in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI.

    Read more
    View Profile
  • Data Synergo Sdn Bhd Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    10 - 49
    Petaling Jaya, Malaysia

    Services provided

    10% Call Center Services
    25% Direct Marketing
    25% Event Marketing +4
    10% Content Marketing
    10% Customer Service Outsourcing
    10% Email Marketing
    10% Marketing Strategy

    Focus Areas

    23% Customer Surveys & Market Research Calls
    77% B2C Telemarketing & telesales

    Data Synergo Sdn Bhd is an Event Marketing company. Their small team is headquartered in Petaling Jaya, Malaysia. Their services include Event Marketing and Direct Marketing.

    Read more
    View Profile
  • M4U Marketing Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Services provided

    10% Call Center Services
    10% Account-Based Marketing
    10% Branding +7
    10% Demand Generation Marketing
    10% Digital Strategy
    10% Event Management
    10% Event Marketing
    10% Market Research
    10% Marketing Strategy
    10% Sales Outsourcing

    Focus Areas

    25% Customer Surveys & Market Research Calls
    25% B2C Telemarketing & telesales
    25% Collections Recovery Services +1
    25% Third party verification

    M4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.

    Read more

    Kuala Lumpur, Malaysia

    A-02-07 Block A, Glomac Damansara 699 Jalan Damansara
    Kuala Lumpur, Malaysia 60000

    2 - 5

    See All Locations (4)
    View Profile
  • Webhelp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Services provided

    23% Call Center Services
    33% Customer Service Outsourcing
    15% Sales Outsourcing +17
    5% Back Office Outsourcing
    5% Business Consulting
    5% Finance & Accounting Outsourcing (FAO)
    1% AI Development
    1% BI & Big Data Consulting & SI
    1% CRM Consulting and SI
    1% Custom Software Development
    1% Digital Strategy
    1% Graphic Design
    1% HR Consulting
    1% Mobile App Development
    1% Transcription
    1% Translation
    1% UX/UI Design
    1% Unified Communications Consulting & SI
    1% Web Design
    1% Web Development

    Focus Areas

    10% Customer Surveys & Market Research Calls
    80% B2C Telemarketing & telesales
    10% Collections Recovery Services

    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.

    Read more

    Kuala Lumpur, Malaysia

    Level 8, 9, 11,12 Menara Sunway (VISIO) Lingkaran SV, Sunway Velocity
    Kuala Lumpur, Malaysia 55100

    2001 - 5000

    See All Locations (52)
    View Profile

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Rollover to see company insights or click a company below for more details.

1 SummitNext
2 Daythree Business Services
3 SRG ASIA PACIFIC
4 ENVO BPO

List of the Top 4 Malaysia Survey Services

  1. SummitNext Logotype

    SummitNext

    $1,000+
    < $25 / hr
    250 - 999
    Petaling Jaya, Malaysia

    Ability to deliver

    32.2/40.0
    15.8/20 Reviews
    9.3/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    15% Call Center Services
    20% Customer Surveys & Market Research Calls
    85% Other
    View Profile Visit Website
  2. Daythree Business Services Logotype

    Daythree Business Services

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Shah Alam, Malaysia

    Ability to deliver

    27.4/40.0
    13/20 Reviews
    6/10 Clients & Experience
    8.5/10 Market Presence

    Service focus

    20% Call Center Services
    17% Customer Surveys & Market Research Calls
    80% Other
    View Profile Visit Website
  3. SRG ASIA PACIFIC Logotype

    SRG ASIA PACIFIC

    $10,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Ability to deliver

    30.5/40.0
    14.6/20 Reviews
    10/10 Clients & Experience
    6/10 Market Presence

    Service focus

    15% Call Center Services
    10% Customer Surveys & Market Research Calls
    85% Other
    View Profile Visit Website
  4. ENVO BPO Logotype

    ENVO BPO

    $1,000+
    $25 - $49 / hr
    250 - 999
    Petaling Jaya, Malaysia

    Ability to deliver

    24/40.0
    15.6/20 Reviews
    2.5/10 Clients & Experience
    5.9/10 Market Presence

    Service focus

    50% Call Center Services
    50% Customer Surveys & Market Research Calls
    50% Other
    View Profile Visit Website
  5. CALLMARK Solutions Sdn Bhd Logotype

    CALLMARK Solutions Sdn Bhd

    $5,000+
    $100 - $149 / hr
    50 - 249
    Petaling Jaya, Malaysia

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    30% Call Center Services
    50% Customer Surveys & Market Research Calls
    70% Other
    View Profile Visit Website
  6. VPO Services Logotype

    VPO Services

    $5,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    10% Call Center Services
    10% Customer Surveys & Market Research Calls
    90% Other
    View Profile Visit Website
  7. Chima Services Sdn Bhd Logotype

    Chima Services Sdn Bhd

    $5,000+
    $100 - $149 / hr
    10 - 49
    Kuala Lumpur, Malaysia

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    45% Call Center Services
    50% Customer Surveys & Market Research Calls
    55% Other
    View Profile Visit Website
  8. Data Synergo Sdn Bhd Logotype

    Data Synergo Sdn Bhd

    $1,000+
    Undisclosed
    10 - 49
    Petaling Jaya, Malaysia

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    10% Call Center Services
    23% Customer Surveys & Market Research Calls
    90% Other
    View Profile Visit Website
  9. M4U Marketing Logotype

    M4U Marketing

    $5,000+
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Call Center Services
    25% Customer Surveys & Market Research Calls
    90% Other
    View Profile Visit Website
  10. Webhelp Logotype

    Webhelp

    Undisclosed
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Ability to deliver

    7.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    23% Call Center Services
    10% Customer Surveys & Market Research Calls
    77% Other
    View Profile Visit Website
  11. Outsourced Logotype

    Outsourced

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Ability to deliver

    31.8/40.0
    18.2/20 Reviews
    4.4/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    10% Call Center Services
    25% Customer Surveys & Market Research Calls
    90% Other
    View Profile Visit Website

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