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Top Collections Agencies in Malaysia

Ratings Updated: April 1, 2026
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1 Leaders 5 Contenders

6 Companies

Country: Malaysia
Outbound Services: Collections Recovery Services

List of the Top Malaysia Debt Collection Services

  • Outsourced Logotype

    5.0 11 reviews
    Verified
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Services provided

    10% Call Center Services
    15% Back Office Outsourcing
    15% Customer Service Outsourcing +4
    15% Finance & Accounting Outsourcing (FAO)
    15% HR Outsourcing
    15% IT Staff Augmentation
    15% Staffing

    Focus Areas

    25% Collections Recovery Services
    25% B2C Telemarketing & telesales
    25% Customer Surveys & Market Research Calls +1
    25% Third party verification

    Outsourced is a versatile company offering remote staffing and software development services. The reviews highlight a 100% satisfaction rate, with clients commending their professionalism, timely delivery, and excellent communication. Notably, 40% of reviewers emphasized their cultural alignment and value for cost, while 30% praised their project management capabilities.

    See all 11 projects

    Reviews mention Great team

    Clients consistently highlight Outsourced's strong team and culture, noting their excellent contributions and alignment with company values. One client emphasized their impressive industry expertise and the ability to deliver projects on time, stating, 'Our team at Outsourced has been excellent throughout the years.' Overall, the sentiment regarding the team is overwhelmingly positive, with clients appreciating their collaborative spirit and professionalism.
    • IT Staff Augmentation for Digital Agency
      5.0 Oct 23, 2023

      Our team at Outsourced has been excellent throughout the years and their contributions had helped us deliver countless items on time. We're impressed with their industry expertise and excellence. Great people and culture.

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    • Custom Software Development for Boutique Supply Chain Consultancy
      5.0 Jun 26, 2024

      The support team were fantastic and they have Project managed the process from sales, commercial and recruiting the team perfectly. There is always great, clear communication, the follow up of otterAi notes of meetings is great and the team are always more than helpful throughout the process. No request has been too much (and there have been many!). All in all its been seemlessly project managed, communication is perfect and the team are 'just great' people. A real credit to Outsourced.

      Read Full Review
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    Industry Experience

    Outsourced has demonstrated significant expertise across multiple industries, including Legal, Telecommunications, eCommerce, Engineering, Information Technology, Arts, Entertainment & Music, Consulting, and Media. Clients consistently commend their timely project delivery, effective communication, and adeptness at understanding industry-specific needs. Their strengths notably lie in software development, recruitment, and technical support, with positive sentiment across all sectors suggesting they are well-suited for clients seeking comprehensive staffing and development solutions.

    Read All Reviews

    Select Industry to see insights

    Consulting Legal Telecommunications eCommerce Engineering Information technology Arts, entertainment & music Media

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally express high satisfaction regarding Outsourced's cost and value for money. Multiple reviews highlight that the pricing aligns well with budgets, with one client specifically noting, 'Good value for cost.' Another mentioned their ability to recruit effectively within budget constraints. Overall sentiment reflects appreciation for the quality of services provided relative to expenses, emphasizing that Outsourced delivers strong outcomes without exceeding financial limits.
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    Kuala Lumpur, Malaysia

    Lot 1217, Seksyen, 57, Jln Sultan, Ismail
    Kuala Lumpur, Malaysia 50250

    10 - 15

    +61 2 8103 3124

    See All Locations (10)
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  • SRG ASIA PACIFIC Logotype

    4.5 3 reviews
    $10,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    15% Call Center Services
    40% Customer Service Outsourcing
    10% Back Office Outsourcing +5
    10% IT Managed Services
    10% Sales Outsourcing
    5% Business Consulting
    5% HR Consulting
    5% Market Research

    Focus Areas

    10% Collections Recovery Services
    80% B2C Telemarketing & telesales
    10% Customer Surveys & Market Research Calls

    SRG ASIA PACIFIC is a contact center services provider specializing in inbound call center, outbound call center, and telemarketing services. Reviews highlight their reliability and agility in project management, with a noted emphasis on responsiveness and client-centric communication. Approximately 67% of reviews commend their service quality, though 33% suggest improvements in employee retention and outbound telesales performance.

    See all 3 projects

    Industry Experience

    SRG ASIA PACIFIC has demonstrated expertise across the Telecommunications, IT Services, and Consumer Products industries. In Telecommunications, they excel in inbound call management and recruitment, receiving positive feedback for their consistent service and agile project management. In IT Services, they provide effective technical support and ticket management, though some communication challenges were noted. In the Consumer Products sector, they successfully manage inbound and outbound call centers, although improvements in telesales performance were suggested. Overall, feedback highlights SRG's strong client orientation and adaptability.

    Read All Reviews

    Select Industry to see insights

    Telecommunications IT Services Consumer Products

    Average Project Cost Breakdown

    $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients generally perceive SRG ASIA PACIFIC as offering strong value for money, with one client noting their excellent negotiation flexibility in pricing. Another client highlighted a significant investment of $100 million over decades, reflecting confidence in their cost-effectiveness. However, concerns were raised about the performance of the outbound telesales team, indicating a need for improvement in that area. Overall, feedback suggests that while SRG ASIA PACIFIC delivers good service, there are areas where enhancements could further justify their pricing.
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    More responsive than most other service providers

    SRG ASIA PACIFIC is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

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    Malaysia (2) Singapore (1)
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  • VADS Berhad Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Services provided

    60% Call Center Services
    20% Cloud Consulting & SI
    20% IT Managed Services

    Focus Areas

    100% Collections Recovery Services

    Established in 1991, VADS Berhad is a large phone answering service in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and cloud consulting & SI.

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  • Everise Logotype

    Not yet reviewed

    $250,000+
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Services provided

    10% Call Center Services
    10% AI Development
    10% Application Testing +7
    10% Blockchain
    10% Branding
    10% Custom Software Development
    10% Customer Service Outsourcing
    10% Generative AI
    10% IT Managed Services
    10% Mobile App Development

    Focus Areas

    29% Collections Recovery Services
    71% B2C Telemarketing & telesales

    Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.

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    Kuala Lumpur, Malaysia

    Level 10, Menara KEN TTDI, 37, Jalan Burhanuddin Helmi, Taman Tun Dr Ismail
    Kuala Lumpur, Malaysia 60000

    501 - 750

    See All Locations (8)
    View Profile
  • M4U Marketing Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Services provided

    10% Call Center Services
    10% Account-Based Marketing
    10% Branding +7
    10% Demand Generation Marketing
    10% Digital Strategy
    10% Event Management
    10% Event Marketing
    10% Market Research
    10% Marketing Strategy
    10% Sales Outsourcing

    Focus Areas

    25% Collections Recovery Services
    25% B2C Telemarketing & telesales
    25% Customer Surveys & Market Research Calls +1
    25% Third party verification

    M4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.

    Read more

    Kuala Lumpur, Malaysia

    A-02-07 Block A, Glomac Damansara 699 Jalan Damansara
    Kuala Lumpur, Malaysia 60000

    2 - 5

    See All Locations (4)
    View Profile
  • Webhelp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Services provided

    23% Call Center Services
    33% Customer Service Outsourcing
    15% Sales Outsourcing +17
    5% Back Office Outsourcing
    5% Business Consulting
    5% Finance & Accounting Outsourcing (FAO)
    1% AI Development
    1% BI & Big Data Consulting & SI
    1% CRM Consulting and SI
    1% Custom Software Development
    1% Digital Strategy
    1% Graphic Design
    1% HR Consulting
    1% Mobile App Development
    1% Transcription
    1% Translation
    1% UX/UI Design
    1% Unified Communications Consulting & SI
    1% Web Design
    1% Web Development

    Focus Areas

    10% Collections Recovery Services
    80% B2C Telemarketing & telesales
    10% Customer Surveys & Market Research Calls

    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.

    Read more

    Kuala Lumpur, Malaysia

    Level 8, 9, 11,12 Menara Sunway (VISIO) Lingkaran SV, Sunway Velocity
    Kuala Lumpur, Malaysia 55100

    2001 - 5000

    See All Locations (52)
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1 SRG ASIA PACIFIC

List of the Top 1 Malaysia Debt Collection Services

  1. SRG ASIA PACIFIC Logotype

    SRG ASIA PACIFIC

    $10,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Ability to deliver

    30.5/40.0
    14.6/20 Reviews
    10/10 Clients & Experience
    6/10 Market Presence

    Service focus

    15% Call Center Services
    10% Collections Recovery Services
    85% Other
    View Profile Visit Website
  2. VADS Berhad Logotype

    VADS Berhad

    $5,000+
    $100 - $149 / hr
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    60% Call Center Services
    100% Collections Recovery Services
    40% Other
    View Profile Visit Website
  3. Everise Logotype

    Everise

    $250,000+
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Ability to deliver

    9.3/40.0
    0/20 Reviews
    1.2/10 Clients & Experience
    8.1/10 Market Presence

    Service focus

    10% Call Center Services
    29% Collections Recovery Services
    90% Other
    View Profile Visit Website
  4. M4U Marketing Logotype

    M4U Marketing

    $5,000+
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Call Center Services
    25% Collections Recovery Services
    90% Other
    View Profile Visit Website
  5. Webhelp Logotype

    Webhelp

    Undisclosed
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Ability to deliver

    7.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    23% Call Center Services
    10% Collections Recovery Services
    77% Other
    View Profile Visit Website
  6. Outsourced Logotype

    Outsourced

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Ability to deliver

    31.8/40.0
    18.2/20 Reviews
    4.4/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    10% Call Center Services
    25% Collections Recovery Services
    90% Other
    View Profile Visit Website

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