Top Inbound Call Center Services in Jamaica
24 Companies
List of the Top Jamaica Inbound Call Centers Services
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ContactPoint 360
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$1,000+$25 - $49 / hr1,000 - 9,999Montego Bay, JamaicaServices provided
41% Call Center Services29% Customer Service Outsourcing19% Back Office Outsourcing +1 service11% Sales OutsourcingSee all 6 projectsContactPoint 360 is a global customer experience and outsourcing company offering CX, BPO, and digital transformation services. Their consistent delivery and alignment with client processes have been praised, with 100% positive feedback highlighting improved response times and customer satisfaction. Reviewers commend their professionalism, adaptability, and seamless integration, noting minimal areas for improvement.
3 of 4 reviews are 5 starsLess than $10,000 avg. project costRead 4 Recent ReviewsReviewed 4 times in the past 6 months
In the past six months, ContactPoint 360 has received positive feedback for their effective customer support and project management. Clients noted improvements in response times, customer satisfaction, and operational efficiency. For instance, one client highlighted their commitment to quality and seamless integration with internal teams. While some suggested more detailed performance reporting, overall sentiment reflects strong satisfaction with their services and adaptability to client needs.Was this helpful?
Industry Experience
ContactPoint360 has demonstrated expertise across automotive, advertising & marketing, and consumer products industries. Feedback highlights their strengths in improving customer support response times, enhancing operational efficiency, and providing a seamless integration with internal teams. Overall sentiment is highly positive, with clients praising their professionalism, proactive project management, and ability to scale quickly while maintaining quality. This provider is particularly well-suited for companies looking to enhance customer experience and streamline back-office operations.
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Advertising & marketing Automotive Consumer products & servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight ContactPoint 360's competitive pricing and strong value for money. For instance, one client noted that their 'pricing fit our budget' and emphasized 'good value for cost.' Another client echoed this sentiment, stating that the company provided 'great culture fit' and 'good value for cost.' Overall, the feedback reflects a positive sentiment towards the company's affordability and the quality of services provided, solidifying their reputation as a cost-effective solution.Was this helpful?
See All Locations (9)Montego Bay, Jamaica
Crane Boulevard
Montego Bay, Jamaica201 - 250
876-229-3292
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$5,000+< $25 / hr50 - 249Kingston, Jamaica
Services provided
45% Customer Service Outsourcing35% Call Center Services10% Back Office Outsourcing +1 service10% Sales OutsourcingSee all 1 projectsvlbpo cx is a customer service outsourcing company specializing in building and managing scalable customer service departments. The reviews indicate a high level of satisfaction, highlighting their proactive project management, quality assurance processes, and ability to align with client values. Notably, 100% of reviewers mentioned their flexibility and commitment to quality, while no areas for improvement were identified.
Industry Experience
vlbpo cx has demonstrated notable expertise in the telecommunications industry, particularly in building scalable customer service operations. Feedback highlights their commitment to quality, proactive project management, and ability to immerse in client culture. Clients report improved customer satisfaction and response times due to vlbpo cx’s tailored training and quality assurance processes. Their strengths suggest a strong fit for companies seeking to enhance customer service in fast-paced environments.
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TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently note that vlbpo cx offers excellent value for money, with pricing that fits within budgetary constraints while delivering high-quality service. One client emphasized that their selection was influenced by the 'great culture fit' and 'good value for cost.' The positive sentiment is reflected in improved customer satisfaction scores and efficient scaling of support, demonstrating that vlbpo cx effectively aligns cost with exceptional service delivery.Was this helpful?
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UndisclosedUndisclosed250 - 999Montego Bay, Jamaica
Services provided
50% Call Center Services50% RecruitingSee all 1 projectsCall Center Solutions is a company specializing in contact center services for hotel reservations. The reviews are predominantly positive, highlighting their impressive work culture and effective project management, with over 80% mentioning lower attrition and improved candidate quality. Some feedback suggests a need for improved communication, which is being addressed with a new website.
Industry Experience
Call Center Solutions has demonstrated expertise in the Hospitality & Leisure industry, particularly in enhancing hotel reservation processes. Clients reported lower abandonment rates and improved candidate quality, highlighting the provider's strengths in recruitment and project management. The overall sentiment is positive, with clients appreciating their cultural alignment and responsiveness. This indicates a strong fit for organizations in the hospitality sector seeking to enhance their call center operations.
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Hospitality & leisureWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Call Center Solutions as offering good value for money, with a focus on aligning company values and culture. One client noted improved recruiting options and lower attrition rates, reflecting a successful partnership. However, there were suggestions for enhanced communication, which could further solidify their perceived value. Overall, the sentiment is positive regarding the company's pricing relative to the quality of service provided.Was this helpful?
More responsive than most other service providers
Get in TouchCall Center Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr250 - 999Montego Bay, Jamaica
Services provided
45% Call Center Services30% Customer Service Outsourcing15% Sales Outsourcing +1 service10% Back Office OutsourcingSee all 2 projectsNICE Global is a business process outsourcing (BPO) company that specializes in call center services and customer support. Overall, they received positive feedback for their proactive communication, flexibility, and alignment with client values, with 100% of reviewers highlighting their cost-effectiveness and adaptability. Clients are impressed with their ability to enhance customer satisfaction metrics and increase customer lifetime value.
Reviews mention Proactive
Clients have consistently highlighted NICE Global's proactive approach, noting their 'drive and motivation to make the project successful' and 'proactive communication with stakeholders.' One client emphasized NICE Global's flexibility and willingness to adapt, stating they were 'quick to incorporate changes,' which led to improved project outcomes. Overall, the sentiment reflects a strong appreciation for NICE Global’s initiative and responsiveness in managing projects effectively.-
Call Center & BPO Services for Transportation Company
5.0 Apr 29, 2024I'm impressed with their drive and motivation to make the project successful. Proactive communication with stakeholders. Throughout the project there were many lessons learned, we used them as a tool for future successes. Rather than being change averse, Nice was quick to incorporate the changes and as a result, we achieved a much higher standard for the work being performed and they have taken on additional responsibilities as the project has moved forward.
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Industry Experience
NICE Global has demonstrated expertise in the Transportation and Consumer Products & Services industries. Clients commend their flexibility, proactive communication, and ability to deliver high-quality customer service while managing costs effectively. The Transportation sector noted measurable improvements in customer satisfaction and service quality, while the Consumer Products segment highlighted increased customer lifetime value and actionable insights for product development. Overall, NICE Global is well-suited for projects requiring customer support and operational efficiency in these industries.
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Transportation Consumer products & servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight NICE Global's competitive pricing and strong value for money. One client noted that they chose NICE Global due to 'good value for cost' and an alignment of company values. Another emphasized that NICE Global's pricing fit their budget while delivering effective solutions that improved customer metrics. Overall, feedback indicates satisfaction with the cost-effectiveness of their services, contributing positively to project outcomes.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Kingston, Jamaica
Services provided
31% Customer Service Outsourcing25% Call Center Services25% IT Managed Services +1 service19% Back Office OutsourcingCustomer Service Outsourcing company Advantage Communications is in Charlottetown, Canada and Kingston, Jamaica. The team provides Customer Service Outsourcing and IT managed services.
Read moreKingston, Jamaica
25 Dominica Drive
Kingston, Jamaica jmakn011001 - 2000
See All Locations (4)Kingston, Jamaica
27 Harbour Steet
Kingston, Jamaica jmakn011001 - 2000
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$5,000+$25 - $49 / hr250 - 999Montego Bay, Jamaica
Services provided
40% Call Center Services20% Customer Service Outsourcing20% Sales Outsourcing +2 services10% Back Office Outsourcing10% IT Managed ServicesSee all 3 projectsGenesis Support Solution LTD is a call center service provider recognized for its dedicated and hardworking team. Reviews highlight their ability to improve client operations through effective call and email support. Approximately 100% of the feedback is positive, emphasizing their proactive approach to enhancement and efficient communication, leading to client satisfaction and increased sales.
Industry Experience
Genesis Support Solution LTD has demonstrated expertise in the telecommunications industry, providing call center services that enhance client operations. Feedback highlights their dedicated and hardworking team, effective communication, and ability to improve performance metrics. Clients have noted positive impacts on sales and customer satisfaction. Overall sentiment in this sector is favorable, making them a strong candidate for telecommunications projects.
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TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients perceive Genesis Support Solution LTD as offering strong value for money, with feedback highlighting their hardworking and dedicated team. One client noted the company's effective communication and daily performance reports, which contributed to improved client operations. While there were minor concerns regarding individual agent attitudes, overall sentiment remains positive, indicating satisfaction with the service quality relative to the cost.Was this helpful?
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$1,000+$25 - $49 / hr50 - 249Montego Bay, Jamaica
Services provided
100% Call Center ServicesLocated in Montego Bay, Jamaica, Visionary Outsourcing Solutions is an answering service. They offer Call Center Services and were launched in 2010.
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Undisclosed< $25 / hr50 - 249Ocho Rios, Jamaica
Services provided
80% Customer Service Outsourcing20% Back Office OutsourcingSee all 1 projectsMagissistant provides customer support and virtual assistant services, assisting clients in managing day-to-day inquiries, onboarding, and back-office support. Reviews highlight their ability to create efficient workflows and processes, making them feel like an extension of the client's team. While initial technical proficiency was a concern, the firm's dedication to understanding and investing in their clients' businesses is notably impressive.
See All Locations (2)Ocho Rios, Jamaica
109 Main Street
Ocho Rios, Jamaica101 - 150
8764720779
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$5,000+< $25 / hr250 - 999Kingston, Jamaica
Services provided
25% Back Office Outsourcing25% Customer Service Outsourcing20% Call Center Services +3 services10% Sales Outsourcing10% Transcription10% TranslationBack Office Outsourcing company IntellectX Global Solutions Limited is in Kingston, Jamaica. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+Undisclosed50 - 249Kingston, Jamaica
Services provided
40% Call Center Services25% Back Office Outsourcing25% Customer Service Outsourcing +1 service10% Sales OutsourcingBOULOU BLUE is an answering service company. They are headquartered in Boca Raton, Florida and Kingston, Jamaica, and their services include Call Center Services and Back Office Outsourcing.
Read moreSee All Locations (2)Kingston, Jamaica
64 Mannings Hill Road
Kingston, Jamaica50 - 75
1866-611-6943
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$100,000+< $25 / hr10 - 49Kingston, Jamaica
Services provided
50% Customer Service Outsourcing25% Sales Outsourcing25% Social Media MarketingSterrling Virtual is a small Kingston, Jamaica-based Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and Social Media Marketing.
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$1,000+< $25 / hr2 - 9Portmore, Jamaica
Services provided
50% Staffing25% Back Office Outsourcing25% Call Center ServicesStaffing company Yateman International was founded in 2014. The agency specializes in Staffing and Call Center Services, and is small.
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$1,000+< $25 / hr250 - 999Montego Bay, St James, Jamaica
Services provided
55% Call Center Services20% Back Office Outsourcing15% Customer Service Outsourcing +1 service10% Sales OutsourcingGlobal Gateway, a midsize answering service company, is headquartered in Montego Bay, St James, Jamaica and Plantation, Florida. The team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Kingston, Jamaica
Services provided
50% Call Center Services25% Back Office Outsourcing25% Customer Service OutsourcingNucon, a small telephone answering service, is in Kingston, Jamaica. The team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Montego Bay, Jamaica
Services provided
90% Call Center Services10% Customer Service OutsourcingMidsize telephone answering service Platinum BPO Solutions, is in Montego Bay, Jamaica. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Montego Bay, Jamaica
Services provided
50% Call Center Services20% Back Office Outsourcing10% Corporate Training & Coaching +2 services10% Customer Service Outsourcing10% Digital StrategySmall call center Global Services Jamaica, is in Montego Bay, Jamaica. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Kingston, Jamaica
Services provided
30% Call Center Services25% Customer Service Outsourcing25% Sales Outsourcing +1 service20% Back Office OutsourcingWorldWide BPO & Call Centres is a small Kingston, Jamaica-based call center company. The team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Kingston, Jamaica
Services provided
25% Back Office Outsourcing25% Call Center Services25% Customer Service Outsourcing +1 service25% Sales OutsourcingGlobescope BPO is an answering service company. The Kingston, Jamaica-based company offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Annotto Bay, Jamaica
Services provided
40% Call Center Services25% Back Office Outsourcing25% Sales Outsourcing +1 service10% Marketing StrategyNK Customer Solutions is a small answering service company based in Annotto Bay, Jamaica. The team provides Call Center Services and Back Office Outsourcing.
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$25,000+< $25 / hr10,000+Kingston, Jamaica
Services provided
45% Customer Service Outsourcing25% Call Center Services10% Back Office Outsourcing +3 services10% Custom Software Development5% AI Development5% AR/VR DevelopmentVXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (4)Kingston, Jamaica
5 Courtney Walsh Drive
Kingston, Jamaica JMA AW081001 - 2000
+18766345461
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$1,000+< $25 / hr10,000+Kingston, Jamaica
Services provided
60% Call Center Services40% Customer Service OutsourcingStartek is an answering service. The Kingston, Jamaica-based team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Saint Ann's Bay, Jamaica
Services provided
25% Back Office Outsourcing25% Call Center Services25% Sales Outsourcing +2 services13% HR Outsourcing12% RecruitingJOBSltd, a phone answering service, is located in Saint Ann's Bay, Jamaica. Launched in 2015, the team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999Montego Bay, Jamaica
Services provided
45% Call Center Services40% Customer Service Outsourcing15% Sales OutsourcingIn Nacogdoches, Texas and Lufkin, Texas, Etech is a phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
Read moreSee All Locations (9)Montego Bay, Jamaica
Building 1, Montego Bay Freezone, 1 Mangrove Way, Montego Bay, Jamaica.
Montego Bay, Jamaica JMCJS12401 - 500
876-952-9197
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$10,000+< $25 / hr10,000+Kingston, Jamaica
Services provided
40% Call Center Services30% Customer Service Outsourcing20% Sales Outsourcing +1 service10% Back Office OutsourcingSee all 16 projectsFusion CX is a professional BPO services provider specializing in order taking, complaint handling, and outbound call center operations. The company is commended for its problem-solving attitude and dedication, with 85% of reviews highlighting improved customer experience and cost savings. Reviewers also note strengths in communication and time-saving, though some suggest enhancements in pricing structures and tech solutions.
Reviews mention Reasonable pricing
Clients have consistently praised Fusion CX for their reasonable pricing, highlighting it as a key factor in their decision to engage the company. One review specifically noted, 'They offer the best price in the market,' while another emphasized, 'They offer a good price for their services.' Overall, the sentiment regarding pricing is positive, with clients appreciating the value Fusion CX provides relative to their costs.-
Lead Generation for Small Manufacturer
4.0 Aug 18, 2017They offer the best price in the market. Their price is strong.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have generally expressed satisfaction with Fusion CX's pricing, noting it as competitive and offering good value for money. One client highlighted saving approximately $4,000 monthly in labor costs, while another mentioned they found the best price for their needs. However, some reviews suggested that pricing could be improved, indicating a desire for a more transparent structure. Overall, the sentiment is positive, with many clients appreciating the balance between cost and quality of service.Was this helpful?
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See All Locations (22)Kingston, Jamaica
15 Old Hope Rd
Kingston, Jamaica201 - 250
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Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
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List of the Top 3 Jamaica Inbound Call Centers Services
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$5,000+< $25 / hr50 - 249Kingston, Jamaica
Ability to deliver
26.5/40.016.4/20 Reviews4.6/10 Clients & Experience5.5/10 Market PresenceService focus
195% Inbound Voice Services -
UndisclosedUndisclosed250 - 999Montego Bay, Jamaica
Ability to deliver
22.5/40.016.4/20 Reviews2.1/10 Clients & Experience4/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+< $25 / hr250 - 999Montego Bay, Jamaica
Ability to deliver
21.7/40.016.8/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
195% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Kingston, Jamaica
Ability to deliver
7.1/40.00/20 Reviews1.6/10 Clients & Experience5.5/10 Market PresenceService focus
137% Inbound Voice Services -
$5,000+$25 - $49 / hr250 - 999Montego Bay, Jamaica
Ability to deliver
24.5/40.016.2/20 Reviews4.3/10 Clients & Experience4/10 Market PresenceService focus
160% Inbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Montego Bay, Jamaica
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
300% Inbound Voice Services -
Undisclosed< $25 / hr50 - 249Ocho Rios, Jamaica
Ability to deliver
7.2/40.00/20 Reviews3.2/10 Clients & Experience4/10 Market PresenceService focus
160% Inbound Voice Services -
$5,000+< $25 / hr250 - 999Kingston, Jamaica
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
110% Inbound Voice Services -
$1,000+Undisclosed50 - 249Kingston, Jamaica
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
170% Inbound Voice Services -
$100,000+< $25 / hr10 - 49Kingston, Jamaica
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
100% Inbound Voice Services -
$1,000+< $25 / hr2 - 9Portmore, Jamaica
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
75% Inbound Voice Services25% Other -
$1,000+< $25 / hr250 - 999Montego Bay, St James, Jamaica
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
195% Inbound Voice Services -
UndisclosedUndisclosed2 - 9Kingston, Jamaica
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
200% Inbound Voice Services -
UndisclosedUndisclosed50 - 249Montego Bay, Jamaica
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
290% Inbound Voice Services -
UndisclosedUndisclosed2 - 9Montego Bay, Jamaica
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
170% Inbound Voice Services -
UndisclosedUndisclosed2 - 9Kingston, Jamaica
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
140% Inbound Voice Services -
UndisclosedUndisclosed2 - 9Kingston, Jamaica
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
125% Inbound Voice Services -
UndisclosedUndisclosed10 - 49Annotto Bay, Jamaica
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
120% Inbound Voice Services
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