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Zahoree, formerly Infolink-exp

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AI and Data-Driven Customer Support Outsourcing

Zahoree helps its customers to scale by providing outsourced capacity and expertise to handle customer interactions throughout the customer journey. As part of our services, Zahoree provides the Zahoree Virtual Teams® platform, built to democratize customer support and help companies manage virtual teams of customer facing -and back-end- support Experts. Our platform consolidates data from diverse sources, and includes Artificial Intelligence features to analyze it, including surveys, support cases, product reviews and other sources of customer feedback and behavioral data. We deliver unique visibility into the customer operations and end-customers’ journey.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    250 - 999
  • Locations
    Málaga, Spain
  • Year founded
    Founded 2012

2 Locations

  • Málaga , Spain
  • Juárez , Mexico

Service Lines
Customer Service Outsourcing
100%
Select Focus Area
Customer Service Outsourcing
Chat Support Services
25%
Email Support Services
25%
Order Processing & Taking
25%
Phone Support Services
25%
Industries
Business services
35%
Consumer products & services
35%
Other industries
30%
Clients
Small Business (<$10M)
50%
Enterprise (>$1B)
25%
Midmarket ($10M - $1B)
25%

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 4.8 /5

What Clients Have Said

Zahoree offers good value for cost, with pricing fitting clients' budgets across various projects. Reviews highlight responsive communication and effective management, contributing to improved customer satisfaction and operational metrics.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 2 reviews
< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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Highly Rated Similar Providers

Zahoree, formerly Infolink-exp Review Insights

Overall Review Rating

5.0
  • Quality 5.0
  • Schedule 5.0
  • Cost 4.8
  • Willing to Refer 5.0

Top Mentions

Review Highlights

  • Proficiency in Customer Support

    Zahoree excels in providing customer support, maintaining high levels of product knowledge and customer satisfaction. Their ability to answer inquiries and conduct product demos effectively has been highlighted as a strength.

  • Successful Contact Center Expansion

    Clients noted Zahoree's success in expanding and consolidating contact centers, resulting in notable improvements in SLA and CSAT metrics. Their organized and seamless execution was appreciated, contributing to the achievement of project goals.

  • Alignment with Client Values

    Zahoree's alignment with client values and culture fit is frequently mentioned as a reason for selection, alongside competitive pricing and good value for cost, making them a preferred partner.

  • Impressive Leadership and Management

    The leadership at Zahoree is praised for staying close to clients and agents, ensuring proactive communication and solution-oriented approaches. Their management style is seen as a key factor in driving success.

  • No Significant Areas for Improvement

    While clients acknowledge room for improvement, no specific areas for enhancement were identified. This suggests overall satisfaction with Zahoree's services and performance.

Zahoree, formerly Infolink-exp Reviews

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Customer Service Outsourcing for E-Commerce Company

  • Customer Service Outsourcing
  • Chat Support Services
    +3
  • $200,000 to $999,999
  • Jan. 2020 - Jan. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0

"They are very proactive about the customer experience."

Apr 3, 2025
CX Manager, Eight Sleep
Anonymous
Verified
  • eCommerce
  • New York City, New York
  • 51-200 Employees
  • Online Review
  • Verified

Zahoree, formerly Infolink-exp provided call center services for an e-commerce company. The team answered customer inquiries about the client's products and conducted product demos to increase sales.

Remote Call Center Services for Lifestyle E-Comm Brand

  • Back Office Outsourcing Call Center Services Customer Service Outsourcing
  • Claims Processing
    +5
  • Confidential
  • May 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their training, work quality, and overall management were very impressive."

May 2, 2025
Director of CS, Lifestyle E-Commerce Brand
Danny
Verified
  • eCommerce
  • San Diego, California
  • 51-200 Employees
  • Online Review
  • Verified

Zahoree, formerly Infolink-exp has been hired by a lifestyle e-commerce brand to expand and consolidate their contact center. The team has scoped out and staffed a remote call center for the client.

Customer Service Outsourcing for Financial Services Co

  • Customer Service Outsourcing
  • Chat Support Services
    +2
  • $50,000 to $199,999
  • Aug. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their quality in leadership and finding ways to achieve goals together have stood out."

Apr 1, 2025
BPO Vendor Manager, KOHO
Patrick Gagan
Verified
  • Financial services
  • Toronto, Ontario
  • 51-200 Employees
  • Online Review
  • Verified

A financial services company has hired Zahoree, formerly Infolink-exp, to provide customer support services. The team has provided live chat, email, and phone support to the client's users.

Showing 1-3 of 3 Reviews

Locations (2)

6 Calle de Marie Curie Málaga, Spain 29590

50 - 75

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