WPExperts

BACKGROUND

Please describe your company and your position there.

I'm the co-owner of a USA based on line Elearning company. We provide courses to the child care market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We are required to provide timely reporting of course completion data to state government agencies. We needed a custom Wordpress plugin / application that automates the collection / maintenance / inquiry of our students successful completion of courses / quizzes. It needed to provide user friendly visibility to the data in one place versus our prior methods which required going to multiple sources and compiling the data in spreadsheets. Providing the accurate data via a user friendly interface that allows multiple forms of inquiry would enable us to reduce the time and cost of reporting to the state agencies.

SOLUTION

How did you select this vendor and what were the deciding factors?

WpExperts had worked on a few other smaller projects for us. We were pleased with the the outcome of those projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I described some of this in the challenge section. I provided via email specifications in the form of screen snippets that illustrated the sources of the data, the desired output was illustrated in spreadsheet format. I provided detailed business rules in written form. These were used to design the application logic. We exchanged a few emails to clarify the requirements. WpExperts developed the plugin and provided it to me for installation on out test site. I tested the plugin and identified a couple areas that needed refinement. After testing was complete and I had the final version it was loaded on our production site. WpExperts provided support when we had a couple problems with incomplete data. They revised the plugin. We retested and installed the correct plugin in production.

How many people from the vendor's team worked with you, and what were their positions?

There were two who worked on this project. One was a project manager and one was a developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a result of using the new application one of our employees recovered approximately 14 hours of work time per week. This time is now used for other value added tasks. We are able confidently report course completion data to the state agencies.

Describe their project management style, including communication tools and timeliness.

Since they are remote to use we exclusively used email to communicate. They set my expectations on when to expect the work to be finished and they met that expectation. They were professional thorough and courteous in their communications.

What did you find most impressive or unique about this company?

They have on staff developers that possess the knowledge and experience required to develop custom Wordpress applications. They also have a solid understanding of the core Learning Management System that we use in our business.

Are there any areas for improvement or something they could have done differently?

I think it would be helpful if they used telephone and virtual conference meetings to communicate with their customers when email is less efficient or effective. This would be a challenge when different languages are involved.

BACKGROUND

Please describe your company and your position there.

I'm the CEO & Founder of PowerHouse Consulting Group digital marketing agency - based in Singapore - serving the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

Our client attempted multiple times to connect - sync their custom ERP with an online e-commerce platform. The problem was that the integration is highly advanced due to the fact that the client sells fresh food with expiration dates which means that the integration should be synching instantly.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have been collaborating with WPExperts team, on multiple past projects and we were happy with their level of expertise and knowledge.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They developed a Wordpress plugin from zero. The plugin had to connect with the custom ERP API and map-out as well as instantly synchronize multiple data in amphidromous sync. The difficulty was that the API from the ERP developer was not fully developed and updated or optimized to sync with WordPress. So WPExperts team had to provide feedback and recommendations on updating and further developing the custom ERP API in order to streamline the ERP to WooCommerce syncing.

How many people from the vendor's team worked with you, and what were their positions?

There were 2 project managers as well a few senior developers. Other resources would come and go depending on the specific problem solved at any given time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delayed which was expected due to the difficulty in communication between two different developer parties (ERP Developers and our project developers). However, WPExperts team tried as much as possible and did their best to deliver a working plugin that is very simple and easy to use for our client. That's great!

Describe their project management style, including communication tools and timeliness.

The project management is taking place through 1 project manager who is responsible to transfer the tasks and feedback to the internal team. Most of the communication is happening via Skype.

What did you find most impressive or unique about this company?

I appreciate the fact that although in times things seemed to be off course, they did everything they could to revert the situation and provide ideal results. They really care about the outcome of their client and that's admirable.

Are there any areas for improvement or something they could have done differently?

Definitely, the communication aspect can be improved by setting up clear processes as well as the translation part which sometimes seems to be lost.

BACKGROUND

Please describe your company and your position there.

I am the Founder and CEO of WP 100, a specialized service for WordPress performance optimization and hosting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We hired WPExperts to assist us with some technical development work we were facing for a client of ours. We needed technical custom development experience to help us finish building some dynamic elements on the website that tied into payment processing for a crowdfunding platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have worked previously with WPExperts and and ultimately chose them as the best team to handle the current work we needed completed. We brought in their experts to do what we were unable to get done to meet the client needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a quick call and outlined what needed to be done, followed by a list of deliverables that the website needed to be finished within 2 weeks. They sent us a project estimate along with a timeline, and when we approved it, they immediately got started. We were working with WordPress Elementor-based website with customized on-page elements that needed to be coded to update dynamically when the website is running crowdfunding campaigns. We introduced the client along with some team members and we oversaw the project with daily updates sent to us.

How many people from the vendor's team worked with you, and what were their positions?

We had a dedicated project manager assigned by WP Experts who was responsible for working with us and getting the work fulfilled and daily tasks and site revisions completed as planned.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website work was delivered on time and exactly as planned in the scope of work and as we discussed in the onboarding meetings. They were extremely responsive and always kept us up to date daily. They helped us achieve what we could not get done through 3 other custom developers we tried to work with.

Describe their project management style, including communication tools and timeliness.

Most communications were handled through the slack messaging system, and by email, if needed for sending larger longer updates. Phones calls were set up as needed and they worked each day on the project full time until it was completed.

What did you find most impressive or unique about this company?

They solved the website dev challenges that we could not complete, and 3 other companies we tried to do the same custom work we needed. WPExperts were the only ones who could complete it, and they did it precisely in the amount of time they quoted. They were the first company we worked with that met their quoted deadlines and cost. All others went weeks over, and still could not get the work done. WPExperts implemented the technical pieces we needed to work on as outlined and planned from the start and if there was a better way to do something they would make recommendations rather than just do what is asked.

Are there any areas for improvement or something they could have done differently?

Nothing to be improved, as we can see. As mentioned above, everything was on time, and they were fully engaged in the project to make sure we had the best quality, stable work done.

BACKGROUND

Please describe your company and your position there.

I'm the Project Design Leader for a small team of artists and writers seeking to create a unique story-driven experience for our users.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We were seeking to increase our user engagement through the use of unlockable achievements based on specific user activity. Our project required customization to allow for a variety of criteria that wasn't available in the default MyCRED badges plugin.

SOLUTION

How did you select this vendor and what were the deciding factors?

MyCRED recommended contact with WPExperts through correspondence with their support staff. I was happy to defer to their recommendation, and I couldn't be happier with the results.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

To start, I let WPExperts know what I was looking for via email, explaining our goals and ideas over the course of a few messages. After agreeing on the cost and the estimated time frame the work could be completed by, I was happy to get started. WPExperts was very diligent and once the custom plugin was finished, the delivered some demonstrations and allowed me to test the finished product extensively to make sure my needs were met before finalizing the contract.

How many people from the vendor's team worked with you, and what were their positions?

My main point of contact was a bunisness analyst who directed a development team to work on the custom plugin.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Users of our site have showed improved engagement as they pursue exploring all the new features made possible by this custom plugin! I have heard many compliments on the new system and I'm looking forward to tracking increased traffic as time progresses.

Describe their project management style, including communication tools and timeliness.

I had regular correspondance with our point of contact which revolved around establishing and completeing objectives. We didn't focus on meeting once per day or on a time-based schedule, but rather focused on exchanging progress reports and status updates based on stages of development completion.

What did you find most impressive or unique about this company?

I have little experience as a web developer, but their team made me feel comfortable and relaxed witht he entire process during this project. I was relieved by how they were able to explain and work with me, despite my lack of experience in this arena.

Are there any areas for improvement or something they could have done differently?

I can't imagine anything that would have helped streamline this process. WPExperts was able to deliver the product ahead of schedule and bug-free, and the correspondence I had with their team was always professional and courteous! Reallly, they are a stellar company!

BACKGROUND

Please describe your company and your position there.

We're a full-service digital marketing agency focused on SMB, particularly those with storefronts looking to also sell online.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We had purchased one of WPExperts WooCommerce plugins that turns Woo into a quoting system versus a purchasing system per a client's request. This plugin met almost all of our client's needs but needed some customization to route the quotes where the client wished.

SOLUTION

How did you select this vendor and what were the deciding factors?

We evaluated a great number of vendors doing similar WooCommerce plugins. After researching them all we were impressed with WPExperts' documentation, quality of the plugin, and responsiveness to questions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We've worked with a number of WooCommerce vendors before and WPExperts has to have been the most professional that we have experienced. Even though our project was relatively small we still had a kickoff meeting, the requirements and timeline were thoroughly documented and everything went off without a hitch.

How many people from the vendor's team worked with you, and what were their positions?

Two, a BA and a developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have yet to launch the site but our internal testing found the changes to be exactly what we were looking for.

Describe their project management style, including communication tools and timeliness.

As this was a smaller project we handled everything through email. WPExperts was always thorough with their updates and deliverables.

What did you find most impressive or unique about this company?

The fact that they took a very professional approach to a relatively small project. We've done larger projects with other developers that weren't anywhere near as organized and professional.

Are there any areas for improvement or something they could have done differently?

None, they were great!

BACKGROUND

Please describe your company and your position there.

Founder of a SaaS tech startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

To create an API endpoint to create WordPress subsite in a multisite network.

SOLUTION

How did you select this vendor and what were the deciding factors?

Selected WPExperts from a competitive bidding process. Chose WPExperts due to expertise in creating and integrating API endpoints in a headless WordPress environment.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We specified our requirements needed to create a client WordPress subsite in a multisite network and have it automated which can be initiated in our client management application to eliminate manual work when onboarding a new client.

How many people from the vendor's team worked with you, and what were their positions?

We interacted with two people who then interfaced with the developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This project is one of many headless WordPress automation tasks we plan to incorporate to create a seamless and automated architecture, content management, security (authorization/authentication), etc.

Describe their project management style, including communication tools and timeliness.

The conversations revolved around architecture, API development and incorporating a flexible design, which was accomplished by communicating via Slack. WPExperts was very responsive and easy to work with.

What did you find most impressive or unique about this company?

Their willingness to take on non-standard, custom, cutting-edge work. They were very responsive regarding changes needed during the development process based on both static code analysis as well as real-time testing results.

Are there any areas for improvement or something they could have done differently?

Nothing on this project. They were very easy to work with. They're efficient and responsive.

BACKGROUND

Please describe your company and your position there.

I'm a director at a healthcare group of companies in the UK.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We hired WPExperts to update our existing WooCommerce website to ensure it worked for redistribution of assets stored in our warehouses. This included custom functionality to allow bidding on assets, different permissions for different user groups, and a new custom theme.

SOLUTION

How did you select this vendor and what were the deciding factors?

After a long search for suitable companies who were able to do what we wanted in a short timescale, we chose WPExperts based on their past experience and ability to get the job done quickly.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We provided the team with a brief and design visuals. They were able to work from these with little input from ourselves. On completion they provided us with guides on how to use the new functionalities. Technologies: WordPress, WooCommerce, PHP, JavaScript, CSS

How many people from the vendor's team worked with you, and what were their positions?

We had some meetings with an account manager and one of the tech team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Clients love the new functionality and it will give us opportunities for growth in the future.

Describe their project management style, including communication tools and timeliness.

We communicated mostly by group chat in Teams/Skype.

What did you find most impressive or unique about this company?

They were able to produce professional work in short timescales with minimal input from ourselves. They also took the time to write some guides for us on how to use the new custom functionality.

Are there any areas for improvement or something they could have done differently?

No, we have been very impressed.

BACKGROUND

Please describe your company and your position there.

I am the CEO & Founder of The Startup: Socialmeet The Best Meritocracy Club in The World (E-commerce of hours of Talented People)

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We are working on the revolution of Job and we need a plugin to bring assets from WEB3 to WordPress Websites in order to Gammificate these. So we did strong research about the top 5 companies in WordPress in Gamification and interview them to check their skills because this specific knowledge about WEB3, WEB2, Gamification, and E-commerce is kind of hard to find.

SOLUTION

How did you select this vendor and what were the deciding factors?

We find that WPExperts was the best alternative because his CEO decide to lead the project personally and all the team shows the passion for learning about WEB3 (NEAR PROTOCOL) and innovating and doing a project that doesn't exist in the world yet and like Meritocracy Plugin, so they are our perfect technical partnership for make it happens!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Bring the technology of Blockchain of NEAR Protocol to Ecommerce in WEB2 plus Gamification imply many skills, experience, and also ability to research and learn fast. So our deliverable is the MERITOCRACY PLUGIN, which let WordPress users bring assets from NEAR Protocol to their website made in WordPress.

How many people from the vendor's team worked with you, and what were their positions?

The CEO of WPExpert personally leads this special project and we coordinate with a Sr. Business Analyst and with at least 2 developers more and other human sources that we don't know with specif details because the project Manager handles internally these details.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

So far their work is outstanding our project is a 7-month project and we receive the first Milestone and checked with the NEAR protocol expert also and they said that everything is Great.

Describe their project management style, including communication tools and timeliness.

They finish the first Milestone before the deadline and this is remarkable for us because time is very important in a project like this. We have fluid communication with the project manager by Whatsapp and he always answers fast and gets a solution as soon as possible.

What did you find most impressive or unique about this company?

I think the personalization you really feel like they take your project like their project, they take care a lot of Reputation and have the best quality in their services and their delivers

Are there any areas for improvement or something they could have done differently?

So far so good and I am totally sure that I'll do all my futures project with them as our technical partners

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a training company. We provide business training.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

Website development.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for web developers and shortlisted 3. After interviewing them we chose this vendor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our tasks and objectives, including project steps and key deliverables. We used WordPress and Stripe for our website.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were also several other developers working with us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The work was completed within budget and on time. And the team was very responsive and provided help promptly. The team is very professional and responsible. They worked with us on fixing issues if something came up.

Describe their project management style, including communication tools and timeliness.

We communicated via skype and the team was very responsive and reliable throughout the project. They are also very fair as it relates to pricing their tasks and we felt the team was offering good value for money.

What did you find most impressive or unique about this company?

The most impressive for me was that the team is very professional and respectful of the client. They are also very fair and honest as it relates to costs. And I highly appreciate the fact that they always strive to do their best in helping clients.

Are there any areas for improvement or something they could have done differently?

The team was great to deal with and we enjoyed working with them very much.

BACKGROUND

Please describe your company and your position there.

We are a snorkel and beach rental business in Maui Hawaii. I am the Digital Director of our eCommerce website

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We needed to get specific customer Transaction information from WooCommerce Bookings into our Square Point of Sale System. WPExperts customized a plugin to meet our needs with WooCommerce Bookings.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected WPExperts because they are flexible in areas where WooCommerce is not. They can make extra customizations that are not available with the conventional plugin.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our rental business is very specific to our Maui industry. We need certain kinds of information from WooCommerce online purchases so our agents can service folks in the physical shop. WPExperts pulled information from many areas of the Transaction, including the "Persons" fields in WooCommerce Bookings, and the "notes" section at checkout. They also linked Categorization and Product Name in Square without "syncing". This allowed our Reporting to remain in tact in Square.

How many people from the vendor's team worked with you, and what were their positions?

I worked with 1 Account Manager and 1 Senior Account Manager on this project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The custom plugin that WPExperts created is allowing our Agents in the shop to quickly identify the individual products that customers purchased online. They are also able to see any notes from checkout in an easy to view area in Square. Our Reporting is maintained between WooCommerce and Square with the customized plugin changes.

Describe their project management style, including communication tools and timeliness.

My account manager communicates within 24 hours via Skype chat. They always follow up. They are patient with hurdles that arise during the project. My account manager is available for video calls as well.

What did you find most impressive or unique about this company?

It's a good value, and though they are located abroad, they consistently follow up to complete the project. They are available and don't drop off communication.

Are there any areas for improvement or something they could have done differently?

The language difference sometimes creates natural miscommunications. But WPExperts is patient and communicative. In the end, they follow through on their work.