WOLFPACK DIGITAL

BACKGROUND

Please describe your company and your position there.

Our company provides IT solutions for the public industry. As a PM, I gather requirements, solutions, planning and designs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wolfpack Digital, and what were your goals?

We work with Wolfpack on prototyping/Proof of concept to actual web & mobile products. The development and maintenance are continuous as the goals are to provide a constant improvement product.

SOLUTION

How did you select this vendor and what were the deciding factors?

Since we are aiming for a long term relationship, the following were considered:

• Quality: If the vendor meet our code quality standard - Speed: If the vendor can produce it within a reasonable timeline
• Reliable: If the vendor are delivering on what they promise and if they are willing to take on responsibility - Sustainable: If we have long terms team that will focus on our projects
• Security: If the vendor meet our security standard
• Willing to improve ways of working: constantly improving as a team to adjust based on company growths and try a new process
• Cost: If vendor charges a reasonable price with the above match. POC works started, in the beginning, to make sure all the above matches and teams are working along with ours before selecting the vendor

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a lot of ways throughout the year, normally:

1. Kick-off meeting to walkthrough project and designs (if applicable)
2. Vendor propose suggestion and resources required with rough estimation
3. Vendor provide further refine wireframes and solution for approval
4. Tasks information preparation (trello or Jira)
5. Team brief
6. Development & QA
7. Demo and retro (Agile is use in the process)
8. Confirm all development works are completed
9. Release and monitor any issues that may occur
10. move on to new tasks/bug fixes/ development

How many people from the vendor's team worked with you, and what were their positions?

depends on project size, usually from 2 - 10 including Product Owner Designer QA Web Front End dev Back End dev Mobile dev

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• 95%+ internal deadline met
• Multiple Web & Mobile products delivered
• Successfully multiple 3rd party Integrations
• Data migration without errors

Describe their project management style, including communication tools and timeliness.

• Agile process is used
• Trello, Jira & Slack for communications
• Professional management that communicates mostly everything with us
• Meeting are set according to agile frameworks and other ad-hoc one if required

Overall, they are professional and have constant training. They have been very flexible with our time and meeting requests. Dev is very open up and easy to communicate and always willing to solve the problem.

What did you find most impressive or unique about this company?

• Mentality, quality & communication Mentality: They are always excited about the project and trying to improve, they often suggest which solution/tech is best for the problem and are able to handle pressure
• Quality: They go through the products from beginning till the end a couple of times with us to ensure it is what we are looking for so we don't end up with a surprise
• Communication: Everything about the product can be discussed and let us know if any potential issues will happen or any questions they have. There is a very minimal argument about cost and problems.

Are there any areas for improvement or something they could have done differently?

We improves bit by bits as we are seeking long term relationship, we look into all area for improvement in our retro, from process to code pattern.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of ShirtPoP, a custom screen printing and embroidery shop based in Albuquerque, New Mexico. We screen print textiles, apparel, and decoration articles for brands, businesses, and organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wolfpack Digital?

We needed help with custom software development. Before engaging with Wolfpack Digital, we worked with a much smaller team, but they weren’t doing a good job handling and executing the project on time and budget; all the things that could go wrong were going wrong. Thus, we decided to end our engagement with that company, and we started looking for another partner.

SOLUTION

What was the scope of their involvement?

Wolfpack Digital took the web app previously developed by the other company and made it functional. The product we had before wasn’t usable at all, so they started updating and revamping it entirely, from rewriting the codebase to redesigning the UI/UX wireframes. The project has also involved Ruby on Rails development.

Given that we custom-print textiles, this app helps our users upload their artwork, select the colors, and choose from our various garments to print on. We have a variety of custom printing options with different pricing. Thus, Wolfpack Digital implemented different pricing matrices and redesigned the UI/UX to make users feel that the customizing process was more an art than a technical experience.

What is the team composition?

We work with five people from Wolfpack Digital: an account manager, a project manager, a frontend developer, a backend developer, and a dedicated QA tester who will be testing if the UX is what the developers thought it would be. Additionally, they have different teams with various expertise levels, so they can consult with each other whenever they need help with an issue outside their scope. For example, we had an issue with the Amazon server, but the development team reached out to another team, and they answered immediately, helping us with the implementation.

How did you come to work with Wolfpack Digital?

When we decided to change vendors, we interviewed around 10–12 different companies that we found on Clutch, among which Wolfpack Digital was. The interview with them went really well, and Gabriel did a good job explaining their organization and how they would onboard our project. All the information they gave us made a huge difference when choosing them, especially after our previous bad experience with custom software development.

What is the status of this engagement?

We first contacted Wolfpack Digital in November 2021, and our engagement is ongoing. They’ll continue doing maintenance and testing for us.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Wolfpack Digital has made all our app’s pieces and features work together, creating a functional app. For example, we have a certain sequence for placing an order before passing it to our production team. Before working with them, we couldn’t figure out how to create that sequence within an app. However, they asked us a lot of questions to understand our process, and they figured out a way to do it within weeks. Additionally, they made us think of questions we hadn’t thought of before. Overall, we’re very satisfied with their work; they’ve exceeded our expectations.

How did Wolfpack Digital perform from a project management standpoint?

Wolfpack Digital has performed very well, and they always deliver on time and budget. They’re also very organized and professional. For example, they have solutions so that we can look at the time they spend working on our project.

We have a Zoom meeting at least once per week. They also document everything and send us demos of the product, loom videos, and other assets via email.

What did you find most impressive about them?

Wolfpack Digital’s communication and Scrum project management are impressive. I’m sure all development companies can write code, probably at different levels of expertise. However, very few have the ability to keep track of the project and understand its current state.

Overall, Wolfpack Digital is an excellent shop — I would rate them 5/5 stars. Our project manager is very good at her job. She’s always coming up with solutions, and she’s constantly engaged in our project. Additionally, she has taken part in the QA testing process.

Are there any areas they could improve?

No, they’ve done a very good job.

Do you have any advice for potential customers?

Wolfpack Digital moves as fast as you can move, so be prepared to work hard and be engaged throughout the process. If they ask you for anything, try to get it to them quickly because if you slow down, the project will too.

BACKGROUND

Please describe your company and your position there.

I work in a fast growing sports and entertainment company, specializing in developing the partnership model for commercial sponsorships.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wolfpack Digital, and what were your goals?

We used to conduct our business without any technology, on paper and through personal contact. We needed to reach a wider pool of prospects in order to grow our customer base, while lowering time and cost of customer acquisition.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and shortlisted 5 vendors, conducted various meetings to determine compatibility and decided to go with those wonderful guys.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with a meeting to determine the requirements from a business and system point of views. The team then came back with an initial plan that we approved, including various solution options. Then they were very detailed on the delivery steps, as the schedule was very clear and understandable even for someone like me with little technical expertise.

How many people from the vendor's team worked with you, and what were their positions?

We had an account manager, a project manager, a lead designer, and a team of developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Incredible design, above our expectations. Seamless functionality, and the project seems very promising.

Describe their project management style, including communication tools and timeliness.

We had weekly meetings in the beginning, then every 2 weeks, then as needed by the project progress.

What did you find most impressive or unique about this company?

The team was very pleasant to work with — they felt like an extension of my company. They were very professional, always available for support, always responsive, and really friendly and fun!

Are there any areas for improvement or something they could have done differently?

I cannot think of anything they can improve on, they tick all my boxes.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Voxa Software, an audio- and eBook streaming service provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wolfpack Digital?

We needed their help in building our reading and streaming application.

SOLUTION

What was the scope of their involvement?

Wolfpack Digital initially helped our team visualize our product and devise a development plan. We collaborated with their team to create a platform that allowed users to read eBooks and stream audiobooks, with our design team focusing on UI/UX. One of the core functionalities they incorporated was a payment channel that processed subscriptions for users who wanted unlimited access to our offerings.

Additionally, we had to ensure that the app was securely coded and protected from piracy before its go-live. Upon building the app, Wolfpack Digital helped us conduct QA testings to guarantee its robustness.

What is the team composition?

The team size varied depending on the project phase, but we worked with 13 resources during the peak of the development process. The team was comprised of four front- and backend developers, four Android- and iOS developers, one QA, one product owner, and a scrum master.

How did you come to work with Wolfpack Digital?

I found Wolfpack Digital on Clutch, which seemed to be the perfect place to go for our outsourcing needs. We needed to find a local agency with a reliable track record and skill set, and Wolfpack Digital met all our qualifications.

How much have you invested in them?

We spent over  €500,000 (approximately $573,000 USD).

What is the status of this engagement?

The development project ran from March–November 2021. We just launched our product a few days ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Wolfpack Digital helped us deliver the app that we wanted to share with our market — our official launch took place two days ago, and we were able to secure over 1,500 downloads within that time frame, with 500 of those in trial period and over 50 users paying our subscription fee. 

How did Wolfpack Digital perform from a project management standpoint?

We mainly communicated via Slack and relied on Jira for project management. Wolfpack Digital had dedicated and disciplined team members who proactively helped us meet our complex goals on time. While we wanted to launch sooner because of our ambitious deadlines, their team did their part in ensuring that each phase was executed quickly and seamlessly — any delays we encountered during the process were from our end.

What did you find most impressive about them?

What stood out about Wolfpack Digital was their evident UX expertise and thorough understanding of our needs, which were mirrored in the deliverables they produced for our users. They weren't just developers, but they were skilled designers who executed UX solutions that made both our staff and users feel at ease.

Are there any areas they could improve?

From a startup's perspective, we would've benefitted more from more adaptable and well-communicated methods from Wolfpack Digital's team.

Do you have any advice for potential customers?

Have a clear scope and set your preferred rules at the beginning of your partnership with Wolfpack Digital's team.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Martian Labs, a marketing and technology agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wolfpack Digital?

We’re creating a custom app for a healthcare technology client. 

SOLUTION

What was the scope of their involvement?

We hired Wolfpack to create a proof of concept (POC) that replaces an old-fashioned way of medical device training. The app used AR on iOS to give people an alternative way to train without using old, expensive, and clunky equipment. Instead, trainees could use an iPhone for their training. 

What is the team composition?

We worked with their co-founder, their CMO, a project owner, a lead iOS developer, and a UI/UX designer.

How did you come to work with Wolfpack Digital?

Wolfpack was referred to us. We decided to work with them because they were honest and very strong communicators. 

They had a high quality of work, testing, and QA, whereas many other firms didn’t prioritize those things. We felt they aimed for perfection, which was exactly what we needed and what our clients expected of us. 

How much have you invested with them?

We spent $40,000.

What is the status of this engagement?

Our engagement lasted from October 2020–March 2021.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The app did what it was supposed to do, and its AR function worked perfectly. Our client was happy with their work, and they were comfortable presenting the app with their senior leadership. The project was successful in every way possible.

How did Wolfpack Digital perform from a project management standpoint?

Wolfpack’s project management and communication were flawless. 

What did you find most impressive about them?

Their communication skills were impressive. They also set realistic expectations, which they ended up exceeding. 

Are there any areas they could improve?

I can’t think of anything. They were fantastic. 

Do you have any advice for potential customers?

Be as thorough and clear on the initial project scope as soon as possible. Software development takes some time to make sure that all features are properly prioritized and planned for. As long as your instructions are clear, Wolfpack will hit your goals without any problem. 

BACKGROUND

Please describe your company and your position there.

Women in Tech Cluj is a non-profit organization who promotes and supports women professionals in tech through monthly meetups and events organized for the community. I am one of the cofounders of the organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wolfpack Digital, and what were your goals?

We absolutely needed a website. We had a couple of requests:

1. have a bold design
2. have a design inline with our current visual identity
3. have an easy to navigate site

SOLUTION

How did you select Wolfpack Digital and what were the deciding factors?

We basically had a shortlist of potential companies to work with. We evaluated each one of them based on their online presence, portfolio experience, working style and how they talk about it on social media. Wolfpack Digital stood out in that analysis due to their experience and constant presence on social media.

We approached them and briefly explained what we need. Even though time was on our side, discussions went pretty fast from needs assessment to an actual offer. We liked it and took the opportunity.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first gave them a set of expectations, both regarding the design, but also working style. Of course, during this step we shared our current visual identity, which was already a very good base to start building on. From there on, we had a couple of iterations regarding the sections of the website, the order, the menu, etc.

Our part of work consisted on the content, where we dragged it a bit (our own fault, but as mentioned, time was our ally). We received feedback and suggestions on that part as well from the WD team — much appreciated!

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with their CEO, Gina Lupu — very sharp and empathic person, and with a designer who had enough patience to try all the small changes that we cared about.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

You bet we can :) You can find us at: https://www.womenintechcluj.com/ — keep an eye on us!

Describe their project management style, including communication tools and timelines.

The workflow was pretty good, as mentioned, *we* were the slow ones in this story — but we got gentle pushes to get our project see the light, which eventually helped!

What did you find most impressive or unique about this company?

We liked that they listened to our (not always filtered) ideas and wishes. Despite the fact that they advised us against some ideas, they have tried to implement "our way" a couple of times, even though it eventually proved as not being the best idea.

They still helped us to visually see it first and then make a decision. We appreciate they were empathetic and put the client in the centre of their work. Also, it felt like a cooperation with both parties wanting to make something good. That is a very nice feeling that you rarely get when working with clients.

Are there any areas for improvement or something they could have done differently?

There is always room for improvement, isn't it?! It would have probably saved us some time if they had copywriting services too. We would have gladly payed for that service as we struggled a bit with it. But this of course, does not change our overall very positive experience :D

BACKGROUND

Please describe your company and your position there.

Transilvania IT Cluster is a not for profit, non-governmental organizational that represents the best interests of it more than 100+ IT&C company members from the North Western region of Romania. We offer support services in the field of capacity building, matchmaking, internationalization and digitalization, working at local, national and international levels.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wolfpack Digital, and what were your goals?

We needed a updated version of our organizational website, which was outdated and build on an old Wordpress theme that no longer had support and was painful to maintain and update.

We wanted a fresh, more attractive and actual version of our online presence and wanted a new solution for our organization's presentation website. We wanted to be more visible, offer better structured information related to our work and provide a allow new members registration via our website.

SOLUTION

How did you select Wolfpack Digital and what were the deciding factors?

We've selected Wolfpack Digital upon presenting the need to refresh our online presence among our member organization. They've presented an attractive offer and way of collaboration, which we found that best suited with our plan.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Upon reaching an agreement on our collaboration, we were taken over by Cristi Virciu one of the agency's senior UX/UI designers in order to understand our specific needs. We've developed together the website specifications, we were then presented several themes that best addressed our need using Wix.

We were presented then with a proposed designed, we've agreed on the types of sections we wanted in our website and then iteratively started the development process. We had weekly or every other week meetings, depending on the stage of development, in order to provide feedback on the progress.

By the time the structure was developed, we've prepared the content, which was also added into the website by Wolfpack. We've tested all functionalities and had the go-live.

How many people from the vendor's team worked with you, and what were their positions?

We've had the agency's CEO responsible for the high-level discussions and a senior UX/UI designer in charge of the entire development process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Analytics wasn't setup properly in our old website, but the user engagement and the number of visits on our new site has definitely increased.

Describe their project management style, including communication tools and timelines.

We've used weekly or bi-monthly online progress meetings and communication over email. For the complexity of our project, we were very satisfied with the setup that we used.

What did you find most impressive or unique about this company?

Very well organized, sharp and attentive to our needs. Looking into helping us identify our needs and choose the best solutions that addressed them. Their communication was efficient and delivery dates were on track.

Are there any areas for improvement or something they could have done differently?

Not really.

BACKGROUND

Please describe your company and your position there.

I am the owner of a beauty it platform, where we showcase available time slots within beauty service

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wolfpack Digital, and what were your goals?

Our website is a prototype in beta. Based on the experience gathered from that, we needed wireframes for the next development phase of the platform

SOLUTION

How did you select Wolfpack Digital and what were the deciding factors?

A friend had meet one of the owners of WD at a summit, and suggested that I contacted him. We had a call, and I immediately felt like he was a straight up guy. Looking at their website and previous cases convinced me to go with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a meeting to discuss what we wanted, and our vision. From there we were sent a template of user stories, to fill out, to show them what functions we would like available.

Hereafter, they developed the wireframes, and we had a meeting where they were presented. We only had a couple of alterations.

How many people from the vendor's team worked with you, and what were their positions?

We had the peber, Adrian, and a senior and junior front end developer work on it.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We haven’t implementer the chances yet, due to delayes on our side

Describe their project management style, including communication tools and timelines.

Very Good. I don’t think that it could have been any more smooth.

What did you find most impressive or unique about this company?

Their ability to think uset experience into all that they do was impressive.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m the head of technology at a logistics provider, in charge of technology procurement and requirements setting. We’re a logistics delivery carrier with an ecologically-sensitive approach, in that we use electric vehicles. The company is Irish, and I’m based in the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wolfpack Digital?

As a startup, we wanted to go for modern technology rather than the old-school solutions used by carriers today. One of those was, of course, moving o ecologically-sound vehicles. Wolfpack Digital helped us develop a solution for our customers sending and receiving parcels, as well as one for our internal operations staff. They’re developing a solution that helps us with parcel sorting and tracking and tracing.

SOLUTION

What was the scope of their involvement?

Wolfpack Digital developed a user web portal and Android and iOS apps, along with a combined app for our different types of operations staff, which is Android only.

We put forward a very high-level PowerPoint document to start from, describing some of the steps a user would go through in order to deliver a parcel, along with functionalities for our agents. Using an agile methodology, they went through an iterative process to get to more and more detail.

What is the team composition?

I’m primarily dealing with their product owner and manager, QA person, and chief architect. I meet with them weekly, and I’ve dealt with many of the developers as well.

How did you come to work with Wolfpack Digital?

The initial selection was done by my predecessor. I believe he’d dealt with Wolfpack Digital before. They had pretty good references, and we saw some examples of their previous work. I think there was also a recommendation, but I can’t say for sure.

How much have you invested with them?

The cost is in the multiple hundreds of thousands of euros.

What is the status of this engagement?

I’ve been working with them for the past few months. I was brought onboard at the point when the demo version was completed. Wolfpack put in a lot of extra work to hit some deadlines and allow us to show it to investors. We’ve been using the demo version since April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The demo version they’ve completed is actually the app set we’ll actually use, and we just need to take it further in terms of features. We could call it an MVP. It’s been used both to take to investors, so there’s been a big impact there in getting interest and getting funding. We’ve also used it in shopping for potential partners. As a delivery business, we need to work with retailers.

How did Wolfpack Digital perform from a project management standpoint?

There’s a lot of good work being done on their side, and I’m very happy with my main contact. He’s not exclusively dealing with us, but the majority of his time is dedicated to our project. They’re very good organizationally and in terms of understanding what additional work needs to be done. They’re proactive in organizing events for their team to understand our business, getting into what happens when a parcel arrives at our warehouse and how it gets moved about. They’re proactive in terms of technology suggestions and proposals for improvements, down to power usage in phones. Change requests and control have been working very well for us.

We’ve talked about using Slack, but my company is using Teams at the moment. We have regular meetings with them over Skype, and we speak to them daily.

What did you find most impressive about them?

I’ve mentioned their proactivity, and I would add flexibility to that. Our early stages as a startup have been very up and down in terms of the amount of work we might request them for, so Wolfpack Digital has had to expand and contract the team with not much notice, and they’ve done this very well. They’ve also been good in terms of change control and delivery quality.

Are there any areas they could improve?

We’re always talking about what we could improve together, and that’s been good. It’s a back and forth process, and one thing we’ve concentrated on is being clearer with requirements on our side, and Wolfpack being more prone to feedback when we’re not giving them enough or accurate-enough information.

Do you have any advice for future clients of theirs?

We need to go to any company with a good understanding of what we need to do. We didn’t have a lot of documentation for Wolfpack Digital initially, but they worked with it very well. My advice would be to be open to their advice and for the client to really plug in their processes to the agile development ones used by Wolfpack Digital. 

BACKGROUND

Introduce your business and what you do there.

I’m the director of an NGO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wolfpack Digital?

They helped us build an app that facilitates buying tickets for shows and expeditions.

SOLUTION

What was the scope of their involvement?

They developed a mobile app on iOS. They did some work for Android as well.

We had a predetermined theme, but they worked from there. They brought a lot of improvement to the product.

What is the team composition?

We had an account manager and several programmers working on our project.

How did you come to work with Wolfpack Digital?

It was a really good recommendation.

What is the status of this engagement?

The project lasted from July–December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It was a really good experience for us. We were really happy with what they did and how they did it. They provided really good work. Unfortunately, the app didn’t go to market as we planned. Still, we’re happy with their work and plan to partner with them again.

How did Wolfpack Digital perform from a project management standpoint?

They were really good. We had excellent dialogue, they were prompt, and they provided great feedback.

What did you find most impressive about them?

They were really flexible. They worked hard to understand the project so they could enhance the product and deliver a great product.

Are there any areas they could improve?

No, they were wonderful.

Do you have any advice for potential customers?

No, they were really straightforward. They act like a partner. It’s easy to work with them to find solutions.