WOLFPACK DIGITAL

BACKGROUND

Please describe your company and your position there.

I am an independent operator

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wolfpack Digital, and what were your goals?

I have been a general contractor for a long time and I had an idea for a software tool I wanted to build to help my business, and possibly release more widely for other GC's to use. My goal was to develop an MVP proof of concept and try it out

SOLUTION

How did you select this vendor and what were the deciding factors?

When I initially contacted WOlfpack it was because I had read an interview the CEO did and I liked her perspective on tech development. When I reached out I was impressed with the individualized attention my project got, and the time the CTO took to understand what I was trying to do and model it up. I have never worked with a develpment agency before, but I did not expect the level of service that Wolfpack provided, and that made me decide to move forward with the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Fisrt we mind mapped the idea from begining to end, then wireframed it and designed it. Once it was where we wanted it we made User test that I can send out to my network to get feedback on the product.

How many people from the vendor's team worked with you, and what were their positions?

I really only interacted with 4 people, the CTO, my designer, the project manager, and the client owner.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I have a model now of what the app will do and look like. The actual development has not been done yet. In terms of deliverables, they accomplished what we wanted to achieve efficiently.

Describe their project management style, including communication tools and timeliness.

The structure included a project manager whom I interacted with directly, and who tracked progress and communicated directly with the deisgn team. When I had comments or feedback the project manager would make sure they were heard and addresed. There was also a client owner who made sure I was satisfyied with the process at all times. I found this to be an effective structure.

What did you find most impressive or unique about this company?

Individualized attention and taking the time to understand the product and goals for the project.

Are there any areas for improvement or something they could have done differently?

None come to mind

BACKGROUND

Please describe your company and your position there.

I am CTO of JAMM technology. Our company focused on offering competitive insurance premiums for safe driving underpinned via technology.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wolfpack Digital, and what were your goals?

We hired Wolfpack to build our consumer facing mobile app and insurance dashboard for analytics. We had the goal of offering customers a seamless insurance experience based on gameification: the safer you drive the cheaper your car insurance. Wolfpack build multiple features like onboarding the customer for insurance, displaying trips with stats / user profile, and gameified challenges.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for an effective team at the right price point.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

There were multiple iterations of design, technology scoping, and feature building. All organized in bi-weekly sprints. Key deliverables included introduction to jam flow, customer onboarding flow, trips stats and display flow, and gameification of driving flow. Technology stack was native iOS, Android, Swift, Kotlin with rust.

How many resources from the vendor's team worked with you, and what were their positions?

We had a very lovely project manager who was excellent at clarifying objectives and organizing a team of 1 designer, 2 backend engineers, 1 frontend engineer. There was also managerial team of a CTO for budget setting and customer excellence team member.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Months after the app was launched we gained our first initial 35 / 100 beta driver customers who spend on average $1,000 per policy sold. This would not have been possible with out the app.

Describe their project management style, including communication tools and timeliness.

The project manager was available in email, whatsapp, and slack (integrated in). Great communication and availability. No communication issues while building the app.

What did you find most impressive or unique about this company?

The most impressive quality was the technical execution and friendliness of the teams we worked with. I was impressed with how they set and delivered to expectations.

Are there any areas for improvement or something they could have done differently?

It would be nice to forecast in advance if a project would run over budget and by how much.

BACKGROUND

Introduce your business and what you do there.

I’m the head of product at Primary Diagnostics. We’re a digital health platform for tracking, testing, and immunization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wolfpack Digital?

We were trying to launch our first consumer mobile app. The engagement was a detailed view of what we wanted to do with the consumer app. Wolfpack proposed a couple of changes based on their knowledge of Android and OS development.

SOLUTION

What was the scope of their involvement?

They built the app using React Native for Android and iOS. They were building a standard Android app and a standard iOS app with some web views baked in that we wanted for our backend.

The purpose of the app was to create a user management system for people who wanted to record their test results and vaccination status over the course of weeks and months. It’s a simple interface for people to log new tests or view their results.

What is the team composition?

They assigned a project manager that we mostly worked with, and then there was an Android engineer, an iOS engineer, and a designer. It was a pretty slim team.

How did you come to work with Wolfpack Digital?

We found them through a Google search. After sending them a slide deck of our initial scope, they called us back and we hammered out a contract with a few estimates.

How much have you invested with them?

We’ve spent from around $20,000–$50,000.

What is the status of this engagement?

We’ve been working together since January 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They delivered the full product to us by their initially stated deadline of April. 95%-100% of the time, they hit the scope and the timelines we agreed to. That’s the biggest success metric. We’re in the beta phase right now with a small group of testers.

If there are any bugs or crashes, they’re fixed within one business day of us submitting the feedback. They also let us know if they see any frontend issues.

How did Wolfpack Digital perform from a project management standpoint?

We met once a week to align on requirements and then handled everything else asynchronously. Slack helped with communication, as did Figma.

Communication is a bit harder than normal, as we’re in different time zones, but they’re very prompt in following up. They do all the project management internally, so we don’t handle any of it.

What did you find most impressive about them?

They’re super flexible and have molded to our work, rather than trying to force us into some sort of template.

Are there any areas they could improve?

Early on, when we were proposing doing a lot of things on Slack, they were worried that we wouldn’t have enough audit trails for when things got approved or they didn’t. Once we got into a rhythm, however, they responded to everything over Slack.

Do you have any advice for potential customers?

They have a lot of talented people on the team, so sometimes ask them to redesign what you have, rather than simply implementing what you provide them with. Those are two very different types of projects and can lead to very different outcomes.

BACKGROUND

Please describe your company and your position there.

Our company provides IT solutions for the public industry. As a PM, I gather requirements, solutions, planning and designs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wolfpack Digital, and what were your goals?

We work with Wolfpack on prototyping/Proof of concept to actual web & mobile products. The development and maintenance are continuous as the goals are to provide a constant improvement product.

SOLUTION

How did you select this vendor and what were the deciding factors?

Since we are aiming for a long term relationship, the following were considered:

• Quality: If the vendor meet our code quality standard - Speed: If the vendor can produce it within a reasonable timeline
• Reliable: If the vendor are delivering on what they promise and if they are willing to take on responsibility - Sustainable: If we have long terms team that will focus on our projects
• Security: If the vendor meet our security standard
• Willing to improve ways of working: constantly improving as a team to adjust based on company growths and try a new process
• Cost: If vendor charges a reasonable price with the above match. POC works started, in the beginning, to make sure all the above matches and teams are working along with ours before selecting the vendor

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a lot of ways throughout the year, normally:

1. Kick-off meeting to walkthrough project and designs (if applicable)
2. Vendor propose suggestion and resources required with rough estimation
3. Vendor provide further refine wireframes and solution for approval
4. Tasks information preparation (trello or Jira)
5. Team brief
6. Development & QA
7. Demo and retro (Agile is use in the process)
8. Confirm all development works are completed
9. Release and monitor any issues that may occur
10. move on to new tasks/bug fixes/ development

How many people from the vendor's team worked with you, and what were their positions?

depends on project size, usually from 2 - 10 including Product Owner Designer QA Web Front End dev Back End dev Mobile dev

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• 95%+ internal deadline met
• Multiple Web & Mobile products delivered
• Successfully multiple 3rd party Integrations
• Data migration without errors

Describe their project management style, including communication tools and timeliness.

• Agile process is used
• Trello, Jira & Slack for communications
• Professional management that communicates mostly everything with us
• Meeting are set according to agile frameworks and other ad-hoc one if required

Overall, they are professional and have constant training. They have been very flexible with our time and meeting requests. Dev is very open up and easy to communicate and always willing to solve the problem.

What did you find most impressive or unique about this company?

• Mentality, quality & communication Mentality: They are always excited about the project and trying to improve, they often suggest which solution/tech is best for the problem and are able to handle pressure
• Quality: They go through the products from beginning till the end a couple of times with us to ensure it is what we are looking for so we don't end up with a surprise
• Communication: Everything about the product can be discussed and let us know if any potential issues will happen or any questions they have. There is a very minimal argument about cost and problems.

Are there any areas for improvement or something they could have done differently?

We improves bit by bits as we are seeking long term relationship, we look into all area for improvement in our retro, from process to code pattern.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of ShirtPoP, a custom screen printing and embroidery shop based in Albuquerque, New Mexico. We screen print textiles, apparel, and decoration articles for brands, businesses, and organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wolfpack Digital?

We needed help with custom software development. Before engaging with Wolfpack Digital, we worked with a much smaller team, but they weren’t doing a good job handling and executing the project on time and budget; all the things that could go wrong were going wrong. Thus, we decided to end our engagement with that company, and we started looking for another partner.

SOLUTION

What was the scope of their involvement?

Wolfpack Digital took the web app previously developed by the other company and made it functional. The product we had before wasn’t usable at all, so they started updating and revamping it entirely, from rewriting the codebase to redesigning the UI/UX wireframes. The project has also involved Ruby on Rails development.

Given that we custom-print textiles, this app helps our users upload their artwork, select the colors, and choose from our various garments to print on. We have a variety of custom printing options with different pricing. Thus, Wolfpack Digital implemented different pricing matrices and redesigned the UI/UX to make users feel that the customizing process was more an art than a technical experience.

What is the team composition?

We work with five people from Wolfpack Digital: an account manager, a project manager, a frontend developer, a backend developer, and a dedicated QA tester who will be testing if the UX is what the developers thought it would be. Additionally, they have different teams with various expertise levels, so they can consult with each other whenever they need help with an issue outside their scope. For example, we had an issue with the Amazon server, but the development team reached out to another team, and they answered immediately, helping us with the implementation.

How did you come to work with Wolfpack Digital?

When we decided to change vendors, we interviewed around 10–12 different companies that we found on Clutch, among which Wolfpack Digital was. The interview with them went really well, and Gabriel did a good job explaining their organization and how they would onboard our project. All the information they gave us made a huge difference when choosing them, especially after our previous bad experience with custom software development.

What is the status of this engagement?

We first contacted Wolfpack Digital in November 2021, and our engagement is ongoing. They’ll continue doing maintenance and testing for us.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Wolfpack Digital has made all our app’s pieces and features work together, creating a functional app. For example, we have a certain sequence for placing an order before passing it to our production team. Before working with them, we couldn’t figure out how to create that sequence within an app. However, they asked us a lot of questions to understand our process, and they figured out a way to do it within weeks. Additionally, they made us think of questions we hadn’t thought of before. Overall, we’re very satisfied with their work; they’ve exceeded our expectations.

How did Wolfpack Digital perform from a project management standpoint?

Wolfpack Digital has performed very well, and they always deliver on time and budget. They’re also very organized and professional. For example, they have solutions so that we can look at the time they spend working on our project.

We have a Zoom meeting at least once per week. They also document everything and send us demos of the product, loom videos, and other assets via email.

What did you find most impressive about them?

Wolfpack Digital’s communication and Scrum project management are impressive. I’m sure all development companies can write code, probably at different levels of expertise. However, very few have the ability to keep track of the project and understand its current state.

Overall, Wolfpack Digital is an excellent shop — I would rate them 5/5 stars. Our project manager is very good at her job. She’s always coming up with solutions, and she’s constantly engaged in our project. Additionally, she has taken part in the QA testing process.

Are there any areas they could improve?

No, they’ve done a very good job.

Do you have any advice for potential customers?

Wolfpack Digital moves as fast as you can move, so be prepared to work hard and be engaged throughout the process. If they ask you for anything, try to get it to them quickly because if you slow down, the project will too.

BACKGROUND

Please describe your company and your position there.

I work in a fast growing sports and entertainment company, specializing in developing the partnership model for commercial sponsorships.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wolfpack Digital, and what were your goals?

We used to conduct our business without any technology, on paper and through personal contact. We needed to reach a wider pool of prospects in order to grow our customer base, while lowering time and cost of customer acquisition.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and shortlisted 5 vendors, conducted various meetings to determine compatibility and decided to go with those wonderful guys.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with a meeting to determine the requirements from a business and system point of views. The team then came back with an initial plan that we approved, including various solution options. Then they were very detailed on the delivery steps, as the schedule was very clear and understandable even for someone like me with little technical expertise.

How many people from the vendor's team worked with you, and what were their positions?

We had an account manager, a project manager, a lead designer, and a team of developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Incredible design, above our expectations. Seamless functionality, and the project seems very promising.

Describe their project management style, including communication tools and timeliness.

We had weekly meetings in the beginning, then every 2 weeks, then as needed by the project progress.

What did you find most impressive or unique about this company?

The team was very pleasant to work with — they felt like an extension of my company. They were very professional, always available for support, always responsive, and really friendly and fun!

Are there any areas for improvement or something they could have done differently?

I cannot think of anything they can improve on, they tick all my boxes.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Voxa Software, an audio- and eBook streaming service provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wolfpack Digital?

We needed their help in building our reading and streaming application.

SOLUTION

What was the scope of their involvement?

Wolfpack Digital initially helped our team visualize our product and devise a development plan. We collaborated with their team to create a platform that allowed users to read eBooks and stream audiobooks, with our design team focusing on UI/UX. One of the core functionalities they incorporated was a payment channel that processed subscriptions for users who wanted unlimited access to our offerings.

Additionally, we had to ensure that the app was securely coded and protected from piracy before its go-live. Upon building the app, Wolfpack Digital helped us conduct QA testings to guarantee its robustness.

What is the team composition?

The team size varied depending on the project phase, but we worked with 13 resources during the peak of the development process. The team was comprised of four front- and backend developers, four Android- and iOS developers, one QA, one product owner, and a scrum master.

How did you come to work with Wolfpack Digital?

I found Wolfpack Digital on Clutch, which seemed to be the perfect place to go for our outsourcing needs. We needed to find a local agency with a reliable track record and skill set, and Wolfpack Digital met all our qualifications.

How much have you invested in them?

We spent over  €500,000 (approximately $573,000 USD).

What is the status of this engagement?

The development project ran from March–November 2021. We just launched our product a few days ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Wolfpack Digital helped us deliver the app that we wanted to share with our market — our official launch took place two days ago, and we were able to secure over 1,500 downloads within that time frame, with 500 of those in trial period and over 50 users paying our subscription fee. 

How did Wolfpack Digital perform from a project management standpoint?

We mainly communicated via Slack and relied on Jira for project management. Wolfpack Digital had dedicated and disciplined team members who proactively helped us meet our complex goals on time. While we wanted to launch sooner because of our ambitious deadlines, their team did their part in ensuring that each phase was executed quickly and seamlessly — any delays we encountered during the process were from our end.

What did you find most impressive about them?

What stood out about Wolfpack Digital was their evident UX expertise and thorough understanding of our needs, which were mirrored in the deliverables they produced for our users. They weren't just developers, but they were skilled designers who executed UX solutions that made both our staff and users feel at ease.

Are there any areas they could improve?

From a startup's perspective, we would've benefitted more from more adaptable and well-communicated methods from Wolfpack Digital's team.

Do you have any advice for potential customers?

Have a clear scope and set your preferred rules at the beginning of your partnership with Wolfpack Digital's team.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Martian Labs, a marketing and technology agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wolfpack Digital?

We’re creating a custom app for a healthcare technology client. 

SOLUTION

What was the scope of their involvement?

We hired Wolfpack to create a proof of concept (POC) that replaces an old-fashioned way of medical device training. The app used AR on iOS to give people an alternative way to train without using old, expensive, and clunky equipment. Instead, trainees could use an iPhone for their training. 

What is the team composition?

We worked with their co-founder, their CMO, a project owner, a lead iOS developer, and a UI/UX designer.

How did you come to work with Wolfpack Digital?

Wolfpack was referred to us. We decided to work with them because they were honest and very strong communicators. 

They had a high quality of work, testing, and QA, whereas many other firms didn’t prioritize those things. We felt they aimed for perfection, which was exactly what we needed and what our clients expected of us. 

How much have you invested with them?

We spent $40,000.

What is the status of this engagement?

Our engagement lasted from October 2020–March 2021.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The app did what it was supposed to do, and its AR function worked perfectly. Our client was happy with their work, and they were comfortable presenting the app with their senior leadership. The project was successful in every way possible.

How did Wolfpack Digital perform from a project management standpoint?

Wolfpack’s project management and communication were flawless. 

What did you find most impressive about them?

Their communication skills were impressive. They also set realistic expectations, which they ended up exceeding. 

Are there any areas they could improve?

I can’t think of anything. They were fantastic. 

Do you have any advice for potential customers?

Be as thorough and clear on the initial project scope as soon as possible. Software development takes some time to make sure that all features are properly prioritized and planned for. As long as your instructions are clear, Wolfpack will hit your goals without any problem. 

BACKGROUND

Please describe your company and your position there.

Women in Tech Cluj is a non-profit organization who promotes and supports women professionals in tech through monthly meetups and events organized for the community. I am one of the cofounders of the organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wolfpack Digital, and what were your goals?

We absolutely needed a website. We had a couple of requests:

1. have a bold design
2. have a design inline with our current visual identity
3. have an easy to navigate site

SOLUTION

How did you select Wolfpack Digital and what were the deciding factors?

We basically had a shortlist of potential companies to work with. We evaluated each one of them based on their online presence, portfolio experience, working style and how they talk about it on social media. Wolfpack Digital stood out in that analysis due to their experience and constant presence on social media.

We approached them and briefly explained what we need. Even though time was on our side, discussions went pretty fast from needs assessment to an actual offer. We liked it and took the opportunity.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first gave them a set of expectations, both regarding the design, but also working style. Of course, during this step we shared our current visual identity, which was already a very good base to start building on. From there on, we had a couple of iterations regarding the sections of the website, the order, the menu, etc.

Our part of work consisted on the content, where we dragged it a bit (our own fault, but as mentioned, time was our ally). We received feedback and suggestions on that part as well from the WD team — much appreciated!

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with their CEO, Gina Lupu — very sharp and empathic person, and with a designer who had enough patience to try all the small changes that we cared about.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

You bet we can :) You can find us at: https://www.womenintechcluj.com/ — keep an eye on us!

Describe their project management style, including communication tools and timelines.

The workflow was pretty good, as mentioned, *we* were the slow ones in this story — but we got gentle pushes to get our project see the light, which eventually helped!

What did you find most impressive or unique about this company?

We liked that they listened to our (not always filtered) ideas and wishes. Despite the fact that they advised us against some ideas, they have tried to implement "our way" a couple of times, even though it eventually proved as not being the best idea.

They still helped us to visually see it first and then make a decision. We appreciate they were empathetic and put the client in the centre of their work. Also, it felt like a cooperation with both parties wanting to make something good. That is a very nice feeling that you rarely get when working with clients.

Are there any areas for improvement or something they could have done differently?

There is always room for improvement, isn't it?! It would have probably saved us some time if they had copywriting services too. We would have gladly payed for that service as we struggled a bit with it. But this of course, does not change our overall very positive experience :D

BACKGROUND

Please describe your company and your position there.

Transilvania IT Cluster is a not for profit, non-governmental organizational that represents the best interests of it more than 100+ IT&C company members from the North Western region of Romania. We offer support services in the field of capacity building, matchmaking, internationalization and digitalization, working at local, national and international levels.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wolfpack Digital, and what were your goals?

We needed a updated version of our organizational website, which was outdated and build on an old Wordpress theme that no longer had support and was painful to maintain and update.

We wanted a fresh, more attractive and actual version of our online presence and wanted a new solution for our organization's presentation website. We wanted to be more visible, offer better structured information related to our work and provide a allow new members registration via our website.

SOLUTION

How did you select Wolfpack Digital and what were the deciding factors?

We've selected Wolfpack Digital upon presenting the need to refresh our online presence among our member organization. They've presented an attractive offer and way of collaboration, which we found that best suited with our plan.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Upon reaching an agreement on our collaboration, we were taken over by Cristi Virciu one of the agency's senior UX/UI designers in order to understand our specific needs. We've developed together the website specifications, we were then presented several themes that best addressed our need using Wix.

We were presented then with a proposed designed, we've agreed on the types of sections we wanted in our website and then iteratively started the development process. We had weekly or every other week meetings, depending on the stage of development, in order to provide feedback on the progress.

By the time the structure was developed, we've prepared the content, which was also added into the website by Wolfpack. We've tested all functionalities and had the go-live.

How many people from the vendor's team worked with you, and what were their positions?

We've had the agency's CEO responsible for the high-level discussions and a senior UX/UI designer in charge of the entire development process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Analytics wasn't setup properly in our old website, but the user engagement and the number of visits on our new site has definitely increased.

Describe their project management style, including communication tools and timelines.

We've used weekly or bi-monthly online progress meetings and communication over email. For the complexity of our project, we were very satisfied with the setup that we used.

What did you find most impressive or unique about this company?

Very well organized, sharp and attentive to our needs. Looking into helping us identify our needs and choose the best solutions that addressed them. Their communication was efficient and delivery dates were on track.

Are there any areas for improvement or something they could have done differently?

Not really.