Webkul

BACKGROUND

Please describe your company and position.

I am the Head of Digital of Lereko Digital

Describe what your company does in a single sentence.

We build E-Commerce sites for the Auto Motive Industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Market Place App

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Webkul were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Overview
A brief description of the purpose and objectives of the marketplace app. This could include the target audience, the type of products or services to be listed, and the app's intended business goals, such as connecting buyers with sellers, facilitating secure transactions, and providing a user-friendly experience.
Functional Requirements

User Accounts & Profiles: Detailed description of how users (both buyers and sellers) will register, create profiles, and manage their accounts.
Product Listings: Outline how sellers can add, edit, and categorize their listings, including image uploads, descriptions, pricing, and availability.
Search & Filter Capabilities: Specify the types of search and filter options available to users to make finding items easier.
Order Management: Describe how the app will handle order placement, order history, and notifications for both buyers and sellers.
Payment Gateway Integration: Define which payment gateways will be integrated and the process for secure transactions.
Messaging & Notifications: Explain the in-app messaging system for buyer-seller communication, as well as push notifications for order updates, promotions, etc.
Review and Rating System: Outline how users can leave feedback for products and sellers.
Analytics & Reporting: Identify any reporting features required, like sales reports for sellers and usage statistics for the admin.
Technical Requirements

Platform & Technology Stack: Specify the technology stack (e.g., React Native, Node.js) and platforms (iOS, Android) on which the app will be built.
Backend Development: Describe server requirements, API specifications, and data management strategies.
Database Structure: Details on how data (user info, product listings, transaction history) will be stored, accessed, and secured.
User Experience (UX) & User Interface (UI) Design

Wireframes and Prototypes: Include a plan for creating wireframes for each screen and interactive prototypes for feedback.
Design Assets: Define visual elements such as branding, color schemes, and iconography.
User Journey Mapping: Document expected user flows for actions like account setup, browsing, purchasing, and reviewing products.
Security and Compliance

Outline the security measures to protect user data and transactions, including data encryption, GDPR compliance, and payment security standards like PCI-DSS.
Testing & Quality Assurance

Functionality Testing: Ensure all features work as intended.
User Testing: Conduct testing with a sample group to identify UX issues.
Performance Testing: Test for app responsiveness, loading speed, and reliability under high traffic.
Bug Fixes & Iterations: Plan for multiple rounds of revisions based on testing feedback.
Deployment & Launch Plan

Outline the steps for app store submission, compliance checks, and approval process for both iOS and Android.
Define post-launch support and maintenance requirements, including updates, server monitoring, and customer service provisions.
Key Deliverables

Fully Functional Marketplace App for iOS and Android platforms.
Backend Server & Database Setup to support app functionality.
User Account Management System allowing secure logins and profile management.
Product Listing and Search Feature that lets sellers post items and buyers search effectively.
Integrated Payment System for secure, in-app transactions.
Admin Dashboard for managing users, products, and transactions.
In-App Messaging and Notification System to keep users engaged.
Review and Rating Feature for buyers to provide feedback.
App Testing and QA Reports documenting all testing processes and results.
Launch and Deployment Plan for app release, with all necessary app store approvals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

User Engagement and Growth
Number of Downloads/Installs: Total app downloads indicate initial interest in the marketplace. Tracking the growth over time shows if the app is gaining traction.
Active Users (Daily, Weekly, Monthly Active Users): The number of people actively using the app shows ongoing user engagement. High active user numbers indicate that the app is providing value and users are returning.
User Retention Rate: Percentage of users who continue to use the app after their initial download (e.g., one-week, one-month retention). High retention rates reflect user satisfaction and app stickiness.
Average Session Duration: The average time users spend on the app per session indicates how engaging the app is. Longer sessions often suggest that users are browsing, interacting, or finding value.
2. Transaction and Revenue Metrics
Number of Transactions Completed: Tracks the volume of purchases or orders made through the app, which is a direct indicator of usage and effectiveness in facilitating transactions.
Gross Merchandise Value (GMV): Total sales value generated through the marketplace. This is a primary measure of the app’s success in driving sales for the sellers.
Average Order Value (AOV): Average revenue per transaction, which shows how much users are spending on average. Increasing AOV is a sign of higher-value interactions.
Revenue Growth Rate: Tracks revenue growth over time, indicating whether the app is on track to meet financial targets or break-even points.
3. User Satisfaction and Feedback
User Ratings and Reviews in App Stores: Average rating and feedback in app stores reflect user satisfaction and highlight potential issues.
Net Promoter Score (NPS): A measure of how likely users are to recommend the app to others. A high NPS score suggests that users are happy with the app experience.
Customer Support Queries and Resolution Time: The number and type of support queries, along with resolution time, provide insight into user pain points and the efficiency of customer service. Fewer issues and faster resolution times often indicate a smoother user experience.
4. Operational Efficiency
Time to Onboard Sellers and Products: The time taken for new sellers to sign up and list products in the marketplace. Faster onboarding means the app is intuitive for sellers and the marketplace is expanding quickly.
Listing Accuracy Rate: Measures the correctness of product listings and how often they need corrections. High accuracy indicates that the platform is easy for sellers to use, and buyers are getting accurate information.
Order Fulfillment Rate and Delivery Time: Tracks successful order processing and delivery times. High fulfillment rates and faster delivery times reflect efficient operations and reliable partnerships.
5. Marketing Performance
Cost Per Acquisition (CPA): The cost to acquire each new user. Lower CPA over time means that marketing is becoming more efficient or that the app is growing organically.
Conversion Rate from Marketing Campaigns: Tracks how effectively marketing efforts are converting into actual installs or purchases. Higher conversion rates suggest that marketing messages are resonating with the audience.
Virality Metrics (e.g., Referral Rate): The percentage of new users coming from referrals. High referral rates mean users are satisfied enough to recommend the app.
6. Platform Stability and Performance
App Crash Rate: Frequency of app crashes. Low crash rates indicate that the app is stable and provides a reliable experience.
Load Time and Response Time: The time it takes for the app to load and respond to user actions. Faster load times and response times contribute to a positive user experience and better retention.
Error Rate and Bug Reports: The number and type of bugs or errors reported by users or identified in testing. A low error rate is a good indicator of quality and reliability.
7. SEO and Visibility
Organic Search Traffic Growth: Measures how often the app or marketplace appears in search results. High organic traffic growth indicates effective SEO and visibility in search engines.
App Store Ranking and Keywords: The app’s rank in app stores for specific keywords. Higher rankings make the app more discoverable to potential users.
8. Business Impact and ROI
Return on Investment (ROI): Measures the financial returns generated relative to the cost of development and maintenance. Positive ROI indicates that the app is financially sustainable.
Market Share Growth: Tracks how the app’s presence is growing relative to competitors in the same space. Increased market share reflects the app’s success in capturing a larger customer base.
Expansion Opportunities: The app’s success might lead to opportunities for geographic expansion, additional verticals, or partnerships, reflecting its viability and growth potential.
Summary of Key Deliverables and Outcomes:
Functional and User-Friendly Marketplace App on iOS and Android.
Stable and High-Performance App with low crash rates and fast load times.
User Growth and Retention Metrics showing positive trends in active users, engagement, and session duration.
Revenue and Transaction Growth with metrics like GMV, AOV, and fulfillment rate.
Positive User Feedback and Ratings indicating high satisfaction.
Operational Efficiency Improvements for seller onboarding, product listing, and order fulfillment.
Marketing and SEO Performance with high organic reach, low CPA, and strong referral rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes always on time and very reponsive

What was your primary form of communication with Webkul?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their great communication has been most impressive.

Are there any areas for improvement or something Webkul could have done differently?

Not really

BACKGROUND

Please describe your company and position.

I am the CIO of MindChamps, Singapore

Describe what your company does in a single sentence.

MindChamps is an education provider based in Singapore, offering early childhood education, enrichment, and preschool services. Founded in 2008, it has expanded internationally and is known for its unique pedagogy, focusing on fostering a "Champion Mindset" in children. MindChamps integrates principles from neuroscience, education, and psychology to create a holistic learning environment that emphasizes creativity, confidence, and critical thinking.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• To develop a robust eCommerce platform for both b2C and b2b requirement.
• Ecommerce system should be integrated to our warehouse
• To cater other services like reservations, quotation, staff allocation, marketing services, food online

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Webkul were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To develop and implement Magento framwork eCommerce solution to our company to support B2B and B2C requirement. The system will be integrated to our warehouse. The system should should multi seller and multi warehouse. The system should also support reservation, quotations, allocations, bookings

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Go live in 8 months 
2. Support within 4 hours
3. Quick fix and changes

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Webkul has been very proactive and has responded to issues in a timely manner. It was a amazing team. Very knowledgable 

What was your primary form of communication with Webkul?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Webkul understand our problem and provide a right solution to minimize our manual work 

Are there any areas for improvement or something Webkul could have done differently?

Not any 

BACKGROUND

Please describe your company and position.

I am the COO of GETIT E-Commerce Co

Describe what your company does in a single sentence.

GETIT E-Commerce Company (GETIT.QA), a Company registered in Qatar and promoting local/international products and services. GETIT.QA is an Online Shopping Marketplace for Multi Vendors and follows the guidelines provided by E-Commerce Ministry of Qatar and it stands for ‘Online Trading’ and ‘Marketing Activities’ through our Multi-channel selling platform (Web, Mobile Apps)

Be it a manufacturer, vendor or supplier, simply sell your products online on GETIT.QA and become a top e-commerce player with us. Through a team of experts offering exclusive seller workshops, training, seller support and GETIT.QA focuses on educating and empowering sellers across Qatar. Selling on GETIT.QA is very easy. All you need is to register, list your catalogue and start selling your products.

Our Inspiration, the Internet is an amazing tool. It has the power to change the way we live, and we're (www.getit.qa) starting to see that potential. With only a few mouse clicks, we can follow the updates, look up facts, buy goods and services.

Our vision is to be Qatar’s most customer-centric online shopping portal, to build an online marketplace where people can meet their requirements

Our Mission is to be a permanent service provider in your busy life and stay prominent through offering our quality products & services.

Our Motto, When the product/service is right, don't have to be a great marketer for success.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

Mobile App Development

SOLUTION

How did you find Webkul?

shopify

Why did you select Webkul over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Webkul were assigned to this project?

On Going

Describe the scope of work in detail. Please include a summary of key deliverables.

Mobile App Development, CRM, Multivendor Support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Improved User Experience on Mobile App
2. Efficient Seller and Customer Interface
3. Improved Seller Management and Listings
4. Search Functionality Optimization
5. Efficient Issue Resolution and App Updates

These measurable outcomes reflect both the technical improvements made by Webkul and the operational success in enhancing getit.qa’s mobile app experience, contributing to increased user engagement and platform reliability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Strengths:

• Responsive Communication: Webkul consistently maintained clear communication channels, addressing issues raised by getit.qa promptly. 
• Adaptability to Client Needs: Webkul showed a strong willingness to adjust the scope of work when necessary. 
• Progress Monitoring: Webkul provided progress reports on pending and ongoing tasks, allowing getit.qa to track key developments thruogh project board This transparency helped foster a good working relationship and ensured that both teams were on the same page.
• Conclusion: While Webkul generally delivered quality work and responded well to getit.qa’s requirements. However, their strong communication and adaptability to evolving needs contributed to the overall success of the collaboration.

What was your primary form of communication with Webkul?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I believe that whenever GETIT.QA considers a requirement or development possibility, Webkul has never said "No." Their team is able to visualize the requirements exactly as we envision them and develop accordingly. They are a reliable solution provider for the long run.

Are there any areas for improvement or something Webkul could have done differently?

Yes, while Webkul has provided valuable services to GETIT.QA, there are a few areas for improvement where they could have done things differently:

1. Timeliness of Deliverables:

Providing more accurate estimations of delivery times for features and fixes would help manage expectations and reduce frustration.

2. Proactive Issue Identification:

While Webkul has been responsive to issues raised by GETIT.QA, they could improve by identifying and addressing potential problems proactively. More proactive testing and quality assurance could prevent such issues from reaching the production stage.

3. Prioritization of Features and Fixes:

Implementing a more transparent system for prioritizing tasks based on business impact could help focus on the most critical areas first.

4. User Training and Documentation:

Providing more comprehensive documentation or user training on new features could help the GETIT.QA team better understand how to use the updates and reduce the need for follow-up queries or clarifications. Clear instructions or video tutorials after major updates could help smooth the transition for app administrators and users.

5. Scalability Considerations:

As GETIT.QA continues to grow, Webkul could offer more strategic input on long-term scalability, especially in areas like database management, server load handling, and future-proofing the app architecture. Offering advice on how to optimize performance as user and seller numbers increase would add value to the collaboration.

BACKGROUND

Please describe your company and position.

I am an executive of SAFEJANY LLC

Describe what your company does in a single sentence.

A start-up company setting up to provide transportation and delivery services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

Customization in CS cart delivery boy app

SOLUTION

How did you find Webkul?

Cs-Cart Add-on Marketplace

Why did you select Webkul over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Customization of the login page of the delivery boy app with user friendly UI and UX with buttons / links, texts and user friendly background.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ability to move from the app to our website and from our website to the app, and the possibility to create a mapping link between our website and the delivery  boy app so that when a user clicks on the link  on our website it will directly open to the login page of the app.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TheWebkull support team were prompt and professional in the delivery of the task. Above all they take into consideration that you are not a programmer or a technical person so if you are not able to communicate your intent accurately to them, they are charitable and kind enough to allow you to restate or further describe your intent in the couse of the project to deliver the exact results that meet your needs without extra cost, unless the further update deviates totally from the initial task.

What was your primary form of communication with Webkul?

Email or Messaging App

What did you find most impressive or unique about this company?

WEBKUL IS RELIABLE!

Webkul is a well-organized company with superior technical support and customer care. They appear to be a permanent tech company in the tech market that we can rely on and grow with them into the distant future. They are reliable and you can't talk about them without talking about their reliability.

Are there any areas for improvement or something Webkul could have done differently?

ALTHOUGHT WEBKUL IS RELIABLE, I THINK THE WEBKUL TEAM IS TOO FOCUSED ON EXECUTING THE TASK GIVEN TO THEM, WHICH IS GOOD. BUT THEY MUST IN ADDITION CHECK WHETHER THE TASK GIVEN TO THEM WOULD BENEFIT THE CLIENT, OR GIVE THEIR INPUT  ABOUT THE TASK TO ARRIVE AT A BETTER OUTCOME OF THE TASK OR SUGGESTING ALTERNATIVE APPROAH OR ADVISING THE CLIENT.  ESPECIALLY, CLIENTS THAT ARE NOT TECH SAVVY. THEY APPEAR TO BE RESERVED IN THIS REGARD.

Webkul team would do for you whatever you ask them to do for you without adding their input. This is something Webkul could do differently to improve. But let me be quick to add that if you know exacly what you need and you are able to communicate your task or intent clearly, then Webkul is the best tech developer for you.

BACKGROUND

Please describe your company and position.

I am a Director of Zaimus Technologies Pvt Ltd

Describe what your company does in a single sentence.

IT and Software Development Company specific to FMCG, Apparel and Footwear Industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Mutli-Vendor B2B portal and Mobile Application Development

SOLUTION

How did you find Webkul?

• Online Search
• Clutch Site

Why did you select Webkul over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included deployment of webkul store modules and creation of new modules as per our requirement and then integrate with the added modules of webkul. The final outcome is a product desired for the B2B marketplace we anticipated.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The greatest advantage of all is that webkul team had many off-the-shelf modules which were readly available to deploy and with minimal customisation. This helped in kickstarting the project with basic process met and we were able to jump start our product campaign with it.

Though it took 2 years, we were able to complete 98% of all requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The respond to needs were very good and team worked really hard under their team's supervision. The project understanding and overall deliverables where well understood by Team leads. 

Delivery times were not often met and got extended most of the time. 

What was your primary form of communication with Webkul?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As mentioned earlier, the uniquness is the large amount of team working behind to develop ready to deploy products which is commanly required for many proejcts and thus reducing the time to market. 

Are there any areas for improvement or something Webkul could have done differently?

Need to improve on the delivery time and project/task scheduling.

Besides, In person meeting is recommended, atleast when the client is within reachable locations.

BACKGROUND

Please describe your company and position.

I am the Digital Marketer of Kettal

Describe what your company does in a single sentence.

Kettal is a prominent Spanish company specializing in high-end outdoor furniture. Founded in 1966, Kettal is renowned for its innovative designs, exceptional craftsmanship, and use of high-quality materials. The company collaborates with leading international designers to create contemporary, durable, and stylish furniture collections that cater to both residential and commercial spaces. 

Kettal's offerings include sofas, chairs, tables, loungers, and accessories, all designed to enhance outdoor living environments with elegance and functionality.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Connect Magento 2 with PIM

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Webkul were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They helped me resolve an issue we had with an extension we purchased from them to import from Magento 2 to PIM Akeneo. The service has been excellent, with maximum attention and speed. A 10 out of 10.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful Data Imports: Number of successful data imports completed without errors.
• Error Reduction: Decrease in the number of import errors or data inconsistencies.
• Processing Speed: Reduction in the time taken to complete data imports.
• User Satisfaction: Feedback from users on the improved process and functionality.
• Support Ticket Reduction: Decrease in the number of support tickets related to the extension.
• Operational Efficiency: Improved efficiency in the workflow due to reliable data imports.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional. They delivered all items on time, consistently meeting the deadlines we had set. The team demonstrated a high level of responsiveness to our needs, addressing any issues or concerns promptly and effectively. Communication was clear and regular, ensuring that we were always informed about the project's progress. 

What was your primary form of communication with Webkul?

Email or Messaging App

What did you find most impressive or unique about this company?

I found most impressive and unique about Webkul was their exceptional customer service and technical expertise. They were highly responsive, addressing our needs and concerns with remarkable speed and attention to detail. 

Are there any areas for improvement or something Webkul could have done differently?

Providing more detailed and user-friendly documentation for their products and extensions. This can help customers better understand and utilize their offerings without needing extensive support.

BACKGROUND

Please describe your company and position.

I am the CTO of AIA Insights

Describe what your company does in a single sentence.

Provide AI solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?
Help setup and customise a Magento2 marketplace

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Webkul were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Construct and customise a Magento2-based marketplace for B2C selling of wigs and other hair-related products, direct from factory to consumer. Key deliverables: 

• Functioning Magento 2 Marketplace 
• Installation of additional modules for payment and shipping 
• Installation and customisation of UVDesk helpdesk system plugin 
• Installation of bulk seller product upload plugin 
• Customisation of marketplace to handle separate payment schemes for merchant and sellers

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• High rate of communication and quick response times 
• High level of support and guidance in all issues related to the marketplace, including configuration issues outside of the scope of their original work, and fixing my errors 
• Quick installation of the extensions and all agreed upon modules 
• Detailed communication regarding future work - Openness to all customisations 
• Extension recommendations based on our needs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management. All items were delivered in a timely manner. All issues are addressed and resolved quickly. When issues take some time to resolve, progress updates are always provided.

What was your primary form of communication with Webkul?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I highly recommend Webkul due to their openness to hearing and understanding our requirements and then making informed extension and customisation recommendations, based on a high level of experience working on Magento-based marketplaces. I was also very impressed and grateful for their willingness to address issues that I caused as a novice to Magento 2 and PHP.

Are there any areas for improvement or something Webkul could have done differently?

There's nothing they need to improve on.

BACKGROUND

Please describe your company and position.

 I am the CTO of an ecommerce company 

Describe what your company does in a single sentence.

Shopify IT ecommerce agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Setup PIM
• Support on Setup & Consulting

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

Good value for cost

How many teammates from Webkul were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Install and fully setup Akeneo's PIM CE on a Digitalocean Instance. Configure and install their home made webkuhl Shopify Akeneo Connector + Full Support on mapping data, importing data, exporting data and reviewing the setup and the system. Also make some customizations to their connector.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The PIM is setup, running very robustly and reliable, i have been trained on the system and i have always super fast support for any issues. The client is super happy, and the workflow was just great.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very good project management also when mistakes or misunderstandings arised, they where absolutely keen to solve those issues with me and always went the extra mile with out charging me for every minute of their time. Such work and motivation is extremely valuable. Thanks!

What was your primary form of communication with Webkul?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Super fast response time in any of my questions or needs.

Are there any areas for improvement or something Webkul could have done differently?

On initial calls, ask more or better for the customer/clients needs in order to provide better consulting or better solutions for the project. I felt i had to push my needs in the beginning to make them understand what i really want/need. After it was understood, all went flawless

BACKGROUND

Please describe your company and position.

I am the Business Development & Digital Marketing Manager of NG Shope

Describe what your company does in a single sentence.

E-commerce Retail Online Shopping Website & Mobile Apps

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Mobile Apps Development using Magento
• Assist on developing our platforms by purchasing Extensions

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• High ratings
• Unique Extension for Magento 2

Describe the scope of work in detail. Please include a summary of key deliverables.

We've been using Mobikul Mobile Apps Developers & Webkul Extensions for the past few months and we are really impressed with their service. They have made it very easy for us to add extensions to our online shop, using their multivendor plugin. They have also developed our mobile app and offered us great assistance in its installation. We highly recommend them for anyone looking for a reliable mobile app development company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Requirements are delivered on schedule and maintained within budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with the Webkul Mobile Apps Developers team has been a pleasure. They have an amazing project management system in place that ensures timely delivery of projects and high quality of work. Their responsiveness to my needs is also admirable; they always try their best to meet my requirements.

What was your primary form of communication with Webkul?

Email or Messaging App

What did you find most impressive or unique about this company?

I have been working with Webkul Mobile Apps Developers for several years now, and they have consistently delivered top quality mobile applications that meet my exact needs. What I find most impressive and unique about their company is their attention to detail.

They take the time to understand my business and ensure that my customers have an optimal user experience when using the app. Their customer service is also top-notch, always quick to respond and address any issues I may be having quickly and efficiently

Are there any areas for improvement or something Webkul could have done differently?

Webkul Mobile Apps Developers have done an amazing job on my mobile app. They listened to my ideas and were able to translate that into a great product. I am very impressed with the level of attention they gave me, and their willingness to make adjustments if needed. I would highly recommend them for any mobile app development needs!

BACKGROUND

Please describe your company and position.

I am the Founder of an online auction house.

Describe what your company does in a single sentence.

We specialize in organizing online auctions for collectibles.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

Development of a native iOS & Android app that is integrated into our website & supports native push notifications

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

We have a long-lasting relationship of 3 years

Describe the scope of work in detail. Please include a summary of key deliverables.

Our scope was to develop a mobile app that mimics the function & features on our website and add a push notifications feature that would be triggered by set events & parameters, such as when clients place orders from vendors, clients placing bids, getting overbid, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?
The project is still ongoing, but by far, the main outcomes that have been achieved are: 

• Auction module integration 
• Marketplace integration 
• Push notifications triggered by set events 

More to be added as we further progress & further modifications get requested by me, as along the journey of developing it, new innovative ideas keep popping up. Overall, I am very happy with the results as of this date.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The mode by which the project was managed was lovely, through an enterprise resource planning software where I can discuss & resolve arising issues with the team. Delivery time was also great, though it took a bit longer than expected, as perhaps testing took a bit longer than anticipated from my end. However, we're extremely satisfied with how prompt they are in resolving the issues we addressed. Usually, by the next morning, I receive the update with the issue resolved.
What was your primary form of communication with Webkul?

Email or Messaging App

What did you find most impressive or unique about this company?

The fact that they are familiar with most (if not all) platforms, can always come up with solutions to requests made by clients, and have never declined any customization request due to complexity and such hints that their team is extremely capable and skilled.
Are there any areas for improvement or something Webkul could have done differently?

I am very satisfied & happy with their work. Having had a relationship with them for the past 3 years, I expect nothing but the continuation of this relationship for many years to come, and I am happy to consider myself a lifelong client with them.