Uplers

BACKGROUND

Please describe your company and your position there.

I am the founder of JXT - A global integrated digital recruitment solutions business. JXT's suite of SAAS solutions help recruiters and HR departments adopt world's best practice and become more efficient.

JXT provides recruitment consultants, corporates and Government - organisations of any size, structure and complexity - with innovative digital solutions that enable them to be seen online. To appeal to candidates across all levels, skills and industries. And, to vastly improve key metrics associated with the hiring process.

Coupled with industry-leading, enterprise job board technology, JXT provides Australian recruiters & employers with strategic solutions in social recruiting, SEO for hiring, mobilisation of recruiting efforts, email marketing, and recruitment web design & development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uplers?

Uplers help us do the onboarding and configuration of our clients onto the JXT platform.

What were your goals for this project?

Efficient delivery of client projects to the requirements.

SOLUTION

How did you select this vendor?

We trialled Uplers for a number of projects and their service was well delivered and they a great people to deal with.

Describe the project in detail.

Uplers works with JXT on a permanent basis to deliver clients onto the JXT platform. Uplers essentially builds our clients onto the platform which includes content, CSS, js, html and anything else required for the complete delivery.

What was the team composition?

The team contains a number of staff that are all very proficient at delivery of web projects. We also engage the services of a PM and QA resource.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Given we have an ongoing relationship and many projects I can say that if we were not happy with their outcomes we would not be using them. Each project is a success.

How effective was the workflow between your team and theirs?

The workflow and systems that we have setup support our business practices.

What did you find most impressive about this company?

The knowledge of the team and the passion to make their client be successful impressed us. The team has been with Uplers for a long time and they are focussed on the long term relationship and training of staff.

Are there any areas for improvement?

There are always opportunity for improvements, it relies on JXT to provide product solutions and training to the Uplers team.

BACKGROUND

Please describe your company and your position there.

I am the director of an advertising agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uplers?

We were required to re skin an existing shopify site with the new brand.

What were your goals for this project?

Successfully re skin an exisiting site with a new brand my design team created.

SOLUTION

How did you select this vendor?

We have worked with this vendor before.

Describe the project and the services they provided in detail.

They researched the existing shopify site and then took the new brand we supplied to them and applied it to the site.

What was the team composition?

Not sure of the complete team size.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The client we work for works extremely closely with us on lots of projects, so it was important we impressed him on his personal rebrand. This was achieved.

How was project management arranged and how effective was it?

It was arranged very well. We have an account manager and then we were allocated a project manager who then looked after the project and had it completed.

What did you find most impressive about this company?

They completed the job quickly and produce quality results.

Are there any areas for improvement?

None at all

BACKGROUND

Introduce your business and what you do there.

My organization is a digital consulting agency. We work on everything digital across the board, such as web design, SEO, online marketing, and email marketing. We also advise companies on what they should do online for their business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uplers?

I was unable to customize the login page on the WordPress template that I had acquired. I tried to edit the account details, the account profile page, and the ‘register now’ button on our site. The only way I could do so was by redirecting that page; however, when I redirected it, I lost most of the functionality, couldn't reset the password, and couldn’t access the profile page.

SOLUTION

What was the scope of their involvement?

I asked Uplers if they could separate the login and registration pages. They used a basic, out-of-the-box login for the login page. That came with a template registration page, so I could then add the new registration form that I created.

What is the team composition?

I worked with an account manager, a project manager, and a developer.

How did you come to work with Uplers?

I had worked with them before on email templates when we’d had tight deadlines.

How much have you invested in them?

I spent £200 (approximately $250 USD).

What is the status of this engagement?

This project was in July 2020. They started the work on a Thursday, and the delivery was the following Monday.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m already in this line of work, which makes it easier to explain exactly what you need. We screen shared and went through the requirements. It might work differently for other people, but it was straightforward for me. We had an agreement, and they told me what they could and couldn’t do.

How did Uplers perform from a project management standpoint?

Overall, communication was great. We communicated through Skype. They met the deadlines, and I was also attentive, which made things easier for them. When they responded to me, I got back to them, which is another thing that helps as well. Overall, I was very happy with the service.

What did you find most impressive about them?

Their communication and technical skills were good.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Know what you want. Start by being able to articulate to yourself what you are trying to do and getting their feedback.

BACKGROUND

Please describe your company and your position there.

Bright Collie is a branding agency based in South Wales. We work with clients both locally and internationally. We support businesses from anything from a rebrand to website design to generating collateral. We build strong and long-lasting relationships with clients, understanding their needs, goals and pressures.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uplers?

We use Uplers for WordPress Development. This is to create new website designs or to maintain current websites.

What were your goals for this project?

In general, our goals is to create reliable and high-quality websites for our customers so that their brand is promoted well to all their audiences.

SOLUTION

How did you select this vendor?

Online

Describe the project and the services they provided in detail.

Uplers have provided excellent support from an account management point of view - Paryusha and Sheldon have been excellent contacts for us. Uplers have also provided the development of WordPress Websites in excellent turnaround times to accommodate our tight and demanding deadlines. They are problem solvers and trouble shooters, offering help whenever needed.

What was the team composition?

Our team is roughly 10 members. All of the team have access to Uplers via email or through various feedback plugins. These are from accounts to designers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have had multiple feedback from our clients who have a WordPress website built by Uplers. Their comments are generally regarding the quick turnarounds and the ability to solve problems quickly.

How was project management arranged and how effective was it?

As the project manager in the business, I have had incredible support from Paryusha over the past year. We have developed a very positive relationship and I trust her with all work that comes our way. We use Skype as our main form of comms, both video call and message. Although we're on the opposite sides of the world, I think we know each other very well from a professional and personal point of view. I really enjoy working with her. She is a very responsive, hard-working member of Uplers and has always got time to speak with me. This is a huge help and I am grateful for her commitment to our business.

What did you find most impressive about this company?

We're always impressed with how fast the websites can be built and how adaptive the developers can be to our requests. The response time is very impressive from a comms point of view. Nothing is ever really missed.

Are there any areas for improvement?

We've spent lots of time improving our processes with Paryusha. We have developed a good system for estimating costs before we can start our design work. There are some times when there is a misunderstanding of the tasks needed to be completed but these are always dealt with fairly and very quickly.

BACKGROUND

Please describe your company and your position there.

I am co-CEO of Tearsheet, a leading media company focusing on the convergence of finance and technology.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uplers?

We wanted to build a section on our publishing website where curated experts could comment on our content. Called OpinionMakers, the project had a lot of moving parts: an OpinionMakers page, a signup form which was only open to our members, a backend where we could approve the applicants, edit there profiles, etc, then a comments section on our articles, open to the approved experts only, the ability to approve or disapprove comments, a quote highlight on each article page, and more.

What were your goals for this project?

Absolutely! Not only did the Uplers execute on this project perfectly, but they were constantly there for us, supporting any questions, tweaks, and more before, during and even after the project was complete.

SOLUTION

How did you select this vendor?

We've worked with Uplers before (they actually built our website), and we've always loved there work, so it was easy to chose them again for this project.

Describe the project and the services they provided in detail.

We wanted to build a section on our publishing website where curated experts could comment on our content. Called OpinionMakers, the project had a lot of moving parts: an OpinionMakers page, a signup form which was only open to our members, a backend where we could approve the applicants, edit there profiles, etc, then a comments section on our articles, open to the approved experts only, the ability to approve or disapprove comments, a quote highlight on each article page, and more.

What was the team composition?

Our two Uplers heroes: Paryusha Jain, our main project leader/point of contact, who is really an absolute star - smart, friendly, confident, warm, detail-oriented. There is nothing that gets past Paryusha, she manages the process literally from end to end, always, following up to make sure they understand exactly what is needed, make sure we deliver what they need to carry out the project, coordinates between us and the developers, and much, much more. Mehul Ninishad: Our web developer: Mehul is professional, caring, patient(!), and goes the extra mile (or 2 or 3) to make sure this project is executed perfectly. No question is too large or small for him. The quality of the results speak for themselves - our projects just work when Mehul develops them!

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This project was tremendously impactful to our business. It's helped us grow our community, reward the most important professionals in our field, increased the quality of our content by layering on the comments of the experts.

How was project management arranged and how effective was it?

We initially reached out to Uplers with design ideas and a project plan. They gave us clear instructions on the steps that we need to take to move this project forward. Once we approved their quote we got the design mockups prepared and delivered to the Uplers for the project, then waited for development to be completed. Once completed and QA'ed on the Uplers side they sent it over to us for the same, we asked for small changes and tweaks which the Uplers executed on, and after the final QA we went live.

What did you find most impressive about this company?

Where do I begin? The people: Everyone, from the CEO to the managers to the team, is warm, generous, patient, professional, etc, etc. etc. Couldnt' ask for a better group of people.

Are there any areas for improvement?

No - we are thrilled with them!

BACKGROUND

Please describe your company and your position there.

We design and manufacture furniture for the contract furniture industry. We are a global brand headquartered in Belgium. Founded in 2003, we have one location in the US, and 9 others abroad. I am the Art Director for the United States location.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uplers?

Our brand continues to grow in the USA. Industry feedback, opportunity and the ongoing honing of core brand messaging influenced a more immersive and experiential direction for our online presence. With the knowledge our team has obtained, it was only fitting to redevelop our website that made sense rather than continuing to bandage our existing one.

What were your goals for this project?

Our goal is to develop a clean, functional and cross-platform compatible website.

SOLUTION

How did you select this vendor?

I have worked with the team on multiple projects over the course of several years. Our partnership most likely began with an email or cold call and we gave them a shot. Haven't looked back since.

Describe the project and the services they provided in detail.

We handed off several designed .psd files that had already gone through the wireframe and mockup stage internally. Using the files they were able to develop the look and functionality we were after. We utilized workflow tools that helped us stay on track and ensure little details and edits weren’t overlooked. When questions came up, we would either phone or video conference. Communication has been superb.

What was the team composition?

The team composition on our end consisted of the Brand Director and myself. The Uplers had their internal development team, along with two project managers we communicated with.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our website solution is almost complete. We are populating the website with content daily and testing it before we go live. If we run into any issues they are quickly resolved by the Uplers.

How was project management arranged and how effective was it?

Project management was exceptional. Bizan and Vignesh are excellent at communicating with us, almost daily. They go above and beyond for their customers.

What did you find most impressive about this company?

Ongoing communication. They have both the desire and the ability to do right by their clients. They work tirelessly to make sure any issues that pop-up are resolved in a timely fashion. Their quality continues to be great, and consistent regardless of who we primarily work with.

Are there any areas for improvement?

They are focused internally on continuous improvement. This is shown by implementing software that allows us to edit live on page designs. As long as they continue to have a "customer first" mentality and a desire to perfect their craft I would only expect them to continue to expand. As they grow, I'm sure they will continue to add more support - servicing different time zones for even more efficient communication.

BACKGROUND

Please describe your company and your position there.

The company is an independent full-service media agency built on a foundation of trust and transparency. We combine data, creativity, strategy, media planning and media buying to deliver holistic business solutions. I am responsible for the development and growth of the company's data and analytics product offerings, both through new business development and organic growth.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uplers?

Our client built a new website without considering SEO implications and we required an agency with SEO resource and expertise

What were your goals for this project?

Increased organic search visibility

SOLUTION

How did you select this vendor?

As I have used Uplers for multiple projects in the past and considering they have built trust over time, I decided to use them again.

Describe the project in detail.

requirements included the generation of the following for 25 pages: 1. Keyword master list - "The ""Master List"" contains the complete data set of Keywords. 2. Keyword Prioritisation - The priority keywords Uplers recommend targeting for each page 3. Keyword Mapping - The page title, description and h1 Uplers recommend targeting for each page 4. Content Gap Analysis - Analysis of the target landing pages in regards to their content against the recommended priority and interlinking keywords with URLs. 5. SEO Technical Recommendations - Uplers developed a comprehensive document which analysed all technical SEO items and provided recommendations based on best practice

What was the team composition?

Aditya Singh Pawar - Senior Project Coordinator Archana Vyas - Account Manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Happy client to date however no results as of yet as the project was only recently completed, that being said, I'm confident Uplers outputs will only see organic search improve for my client

How effective was the workflow between your team and theirs?

Very effective, I have been working with Adi on multiple projects and am pleased with how seamless project delivery and updates are

What did you find most impressive about this company?

The breadth of their offering and their willingness to go over and beyond was most impressive.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

Influence Agents are an inbound marketing agency, and HubSpot partner. I am the Customer Success Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uplers?

We have hired Uplers on numerous occasions over the last 2-3 years to develop psd's into HubSpot for our clients.

What were your goals for this project?

Our goal has always been to produce a fully functioning, well-optimised website for our clients in HubSpot, and Uplers help us to achieve this goal.

SOLUTION

How did you select this vendor?

Uplers were recommended to us by HubSpot.

Describe the project and the services they provided in detail.

Our projects primarily require psd to HubSpot development. Some more unique requirements have required Uplers' help to create log in portals and integrate other various platforms with HubSpot.

What was the team composition?

Sheldon Fernandes (Account Manager) and Abhishek Thapa (Project Co-ordinator) have always supported us for our projects. They like to use the same developers for each project, to ensure code consistency across the back-end of HubSpot.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Uplers have helped to reduce our operating costs and increase our turnaround time.

How was project management arranged and how effective was it?

Uplers are very transparent when it comes to managing expectations and providing realistic deadlines. They are quick to follow up and request feedback. We use email and Bugherd to provide feedback, and occasionally, Zoom, if a video call is required.

What did you find most impressive about this company?

Uplers offer competitive pricing and are experts in their field, that is why they are our go-to partners. They come highly recommended. Language has never proven to be a barrier, nor have time zone differences.

Are there any areas for improvement?

There are sometimes a pull on resources, however, that hasn't been helped with the current COVID19 climate.

BACKGROUND

Please describe your company and your position there.

Whistic has created a two-sided network that helps both buyers and sellers of technology products move quickly through the security review process, and in many cases to bypass them altogether. I'm VP Marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uplers?

I hired Uplers to develop our website, and to create a complicated bit of animation that operates through scrolling on the site. I've never seen a product like they delivered, but we talked through it and they delivered precisely what we asked for. It's a beautiful piece of work that our sales team finds valuable in explaining the products we offer.

What were your goals for this project?

To create a showpiece for the company that is both beautiful and functional. Our old website was very dated and didn't explain quickly what we do. We've received lots of comments since the new site launched that it's very easy to now understand our value proposition and our place in the market.

SOLUTION

How did you select this vendor?

My initial thought was that I'd use a local vendor as I thought it would be easier to manage the process. Ravi was very attentive and I was comfortable that he understood our business and what we were trying to achieve.

I placed my confidence in the team based on the early relationship I built with him. Pricing from Uplers was fair, and it allowed us to go beyond our initial scope and develop a site much better than initially envisioned.

Describe the project and the services they provided in detail.

We provided most of the creative assets as we were simultaneously going through a rebranding exercise. They built our site exactly as we requested, and added many nice touches of their own. We were particularly impressed by Dhruvin and his team as they took ownership of the project early and delivered quick prototypes for us to review.

This made the whole project work well. I mentioned the scrolling animation earlier, but it's an especially impressive bit of work. When I showed it to the company they all started clapping - it was beyond anything they expected.

What was the team composition?

Ravi was the initial contact until development got into full swing, then Dhruvin took over. He managed the other team members and always delivered on time. At our office, it was primarily me and our designer. Small teams on both ends, but together we created a beautiful web presence for the company.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The site is still new, as is our ability to track metrics, but our inbound leads for our first month with the new site were the highest we've seen in 5 months, so we're on the right track.

And something that's really important to me, it's useful for the sales team. It has the depth that we needed and the clarity to make complex concepts easy to understand.

How was project management arranged and how effective was it?

We really had a single point of contact, Dhruvin, who was very responsive. I have to say that it was a pleasant experience working with the Uplers team, and we're continuing to engage with them because of it.

What did you find most impressive about this company?

Extreme ownership. They asked questions until things were clear, and then delivered what we were looking for.

Are there any areas for improvement?

I'm very happy with the process. Pricing and delivery dates were clearly articulated. I'd use Uplers again in a minute.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Callshark. We make analytics tools for phone calls.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uplers?

I originally reached out to have them design some email templates for us. The emails we sent to customers were just plain text; they didn’t have a design around them. We were looking for an email template that we could use for all of the messages that we send out from our platform. We send thousands of emails, so we wanted them to look nice and be consistent with the brand.

SOLUTION

What was the scope of their involvement?

We knew what we needed the email for, but we didn’t know what we wanted it to look like. For instance, we knew we’d need an email to welcome users to their account, or for users who forgot their password. We explained that we wanted a clean, modern look, and we let Uplers see what they came up with. 

Uplers took our brand, logo, colors, and design requirements and built a really nice-looking email template that has buttons and can include videos and things like that. We loved their work right off the bat; we had some feedback, which we emailed to them, and they made those changes. It was just an easy process.

We discovered that they offer other services, like managing entire ad campaigns. Now that the email project is done, we’ve asked them to design a bunch of different banners that we can use in our marketing campaigns. After that, we’ll probably have them help manage our advertising, too.

What is the team composition?

I’ve been in contact with about seven different people, including a project manager, designers, and developers.

How did you come to work with Uplers?

I did a Google search for email template designers, and they came up first. I actually reached out to 3–4 other design firms and hired multiple, but I ended up choosing them because they did an absolutely awesome job. They did better than anybody else that we hired.

Their project manager reached out 30 minutes after I sent the initial request. He introduced himself and connected me with their design team, who took the process from there and produced some initial designs.

How much have you invested with them?

The original email template was around $300. The banner ads that we just started doing with them will be around $300, but we’ll probably do another 10 of those. Total project cost in the next 90 days will be several thousand dollars.

What is the status of this engagement?

Our work together began in June 2020, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The service is great. When I reached out to these different companies, some of them took 2–3 days to email back, but Uplers took 30 minutes, and that went a long way. Throughout the project, they’ve been super responsive to questions, changes, and ideas, so I think they’re great.

How did Uplers perform from a project management standpoint?

They over communicate, if anything. They provide details at every step of the way. The first email had a rough timeline as to what to expect and how the process would work. They followed that timeline exactly; in fact, they beat the date that they were supposed to have everything done, so I was really happy in the end. We use Trello for project management.

What did you find most impressive about them?

The quality of their work stands out. Having hired around 150 designers over my career, it’s been my experience that when you outsource work, you can get varying quality. It’s great to find a company that does what they say they’re going to do, and they do it well and on time. I wanted to leave a review for them because they did such an awesome job.

Are there any areas they could improve?

No, I don’t think so. Everything was super easy. Their website was really laid out and clear, so I was able to order my work completely online. The pricing was transparent; there were no hidden fees.

Any advice for potential customers?

We spent some time really thinking about what we wanted so that we could give some direction and have a general idea of where to go. I think that was super helpful to them. When you start a project, sitting down and narrowing down what you want first is time well-spent.

Also, be responsive and ready for them to communicate well. They really rolled up their sleeves to help me. I feel like they did a better job than they committed to.