Svitla Systems

BACKGROUND

Could you briefly describe your organization?

We’re an academic publishing company. We create projects for professors that wish to bring materials in from numerous textbooks and consolidate them into a single item. We put it together, we clear the content, and then we sell it directly to students at these respective schools through an e-commerce store.

What is your position?

I’m the vice president of technology.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address when you began the relationship with Svitla Systems?

We needed some additional development talent for our IT [information technology] projects. We had the conceptual design and the deployment strategy prepared, but we didn’t have anyone capable of building the solution for us. That’s why we needed to find a development partner.

SOLUTION

Could you describe the scope of this project in greater detail?

The majority of it was customization work of our existing open source tools, Magento and SugarCRM. They came in and did all of the custom programming. They also cleaned up our data and configured our backend systems to manage it properly. They basically handled all of the technical aspects of the project.

How did you select Svitla Systems as your solution partner for this endeavor?

I actually don’t recall. It was five years ago. We’ve been with them for a while.

Could you provide a sense of the size of this initiative in monetary terms?

I can’t disclose that information.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics or user feedback that you’ve received that would demonstrate the effectiveness of their work?

I can certainly share some user feedback. It’s been solid from my point of view and my employers enjoy the features that they build because it’s often for their own efficiencies. Not all team members are equal, of course. We’d received some constructive criticism as well but, on the whole, most of our users have been very satisfied.

When working with Svitla Systems, is there anything you’d consider unique about their approach or development methodology that distinguishes them from other vendors?

I haven’t had a ton of experience with other vendors in this same type of relationship where I worked with them so closely. We use a team extension model with them. It’s staff augmentation. We have several dedicated programmers working alongside our team. We talk with them daily. They chat with our internal developers on every task. They’ve really become an integral part of the team. I wouldn’t say that’s unique, but that’s one alternative of working with companies like this as opposed to a more project-based requirement and deliverables approach. It’s nice to treat them as members of our team. They deliver some high quality work. Other companies allow a team extension type model as well and they go for that. That’s one feature that we definitely enjoy. It helped my decision to go with them, I recall that, when we were evaluating various companies five years ago.

In retrospect, are there areas that you think they could improve on as a service provider?

Yes. For example, the consistent quality of material submitted, and level of testing that they’ve undergone on their own can always improve. That’s generally true with everybody. They’re a team extension so it could be our internal QA [quality assurance] processes that we ask them to use that can be improved. It’s the testing phase that could use the most work, in my opinion. Other than that, they’ve been great with us.

BACKGROUND

Please describe your company and position.

I am the CEO of Maporium Inc.

Describe what your company does in a single sentence.

AI-enhanced systems thinking and mapping tools

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Svitla Systems to accomplish?

• Provide software architecture and engineering skills
• Help with AI roadmap

SOLUTION

How did you find Svitla Systems?

Referral

Why did you select Svitla Systems over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Svitla Systems were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

A web application with graphical client and backend to manipulate graphs with AI assistance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Met project development milestones, contributed innovative features, achieved expect level of quality and more

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deadlines were met or rationale was clearly explained and approved when they could not be. Team is highly responsive.

What was your primary form of communication with Svitla Systems?

Virtual Meeting

What did you find most impressive or unique about this company?

The quality of engineering is amazing, as well as the service provided in general, including interactions related to contracts, payments, and more.

Are there any areas for improvement or something Svitla Systems could have done differently?

Honestly, not that I can think of. They have a well-oiled system and it is in fact my third long-term project with them, as I have always been very happy with the results.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of technology at Q4 Inc., a financial services company. We provide AI-powered investor relations software and proprietary investor data, helping public companies manage investor communications, analytics, and engagement through a comprehensive platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Svitla Systems?

We needed help hiring software engineers and other types of engineers for different projects, both long- and short-term. We also needed help with a training program focused on AI SDLC.

SOLUTION

What was the scope of their involvement?

Svitla Systems has helped us hire software engineers who align with our current needs. The engineers from Svitla Systems have delivered various types of deliverables, including launching a new platform and maintaining the existing one. We also have a short-term project focused on completing the initiatives.Additionally, Svitla Systems has provided us with a training program specifically focused on AI SDLC.

What is the team composition?

We’ve worked with 2–5 engineers from Svitla Systems.

How did you come to work with Svitla Systems?

We found them on LinkedIn and chose them because they were a great culture fit.

What is the status of this engagement?

We started working together in May 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Svitla Systems has launched the roadmap initiatives on time, and the quality of the work hasn’t affected user adoption or created quality incidents.

How did Svitla Systems perform from a project management standpoint?

We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

The AI training program from Svitla Systems is fantastic.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Please describe your company and position.

I am the CEO of Grupo JB

Describe what your company does in a single sentence.

We are civil works suppliers for insurance companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Svitla Systems to accomplish?
A catastrophic claims management platform

SOLUTION

How did you find Svitla Systems?

Online Search

Why did you select Svitla Systems over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Svitla Systems were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design tailored software to register, asign, operate, control and do continuos follow ups to our sales by establishing different process status. facilitating communication between our ops teams, sales, our consumers and our clients. Software was developed using django for backend and vue for frontend. Svitla actively participated in designs user cases besides the software devolpment.

Key delivarables:

1. Key reports for follow up
2. Automation of different reports and letters
3. Sales registration including assignment to different sales reps, costing process, and withdrawals from costumers
4. Macroprocess design and status
5. Different self serving modules for operation, like zones, users, clients and personal data, business units
6. Costing modules

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The correct desing of the key delivarables described in the scope.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Almost everything went according to plan. We had reporting weekly sessions in addition to the meetings they had with us. This allowed us to identify delays and risks in order to work on them.

What was your primary form of communication with Svitla Systems?

Virtual Meeting

What did you find most impressive or unique about this company?

The work culture was very aligned with ours. There was a lot of communication and a willingness to provide solutions to the challenges that arose.

Are there any areas for improvement or something Svitla Systems could have done differently?

No, in general the did it very well.

BACKGROUND

Please describe your company and position.

I am the IT Director of API

Describe what your company does in a single sentence.

Providing our Clients' Crew With The Best & Most Efficient Layover Experience Is Our Top Priority

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Svitla Systems to accomplish?

• Augment our L2/L3 Support functions

SOLUTION

How did you find Svitla Systems?

Previous engagement

Why did you select Svitla Systems over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Svitla Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop, and execute automated test suites

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Svitla team member enabled us to balance financial prudence, provide an awesome user experience, meet SLAs, and fulfill any cybersecurity requirements

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time,  meeting quality expectation, and within cost estimates

What was your primary form of communication with Svitla Systems?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed by Svitla Systems' professionalism, flexibility to adapt, and a partnership that aims for a 'win-win' outcome

Are there any areas for improvement or something Svitla Systems could have done differently?

Not particularly. 
Just the usual challenges of working with offshore teams.

BACKGROUND

Please describe your company and position.

I am the Former Department Director of Quanterix

Describe what your company does in a single sentence.

Develops an ultra-sensitive digital immunoassay platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Svitla Systems to accomplish?

Pre-screened and provided candidates for staff augmentation roles: 

• product
• quality
• engineering
• project management

SOLUTION

How did you find Svitla Systems?

Online Search

Why did you select Svitla Systems over others?

• Pricing fit our budget
• Great culture fit

How many teammates from Svitla Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provided key roles in designing, building, and testing a digital platform managing samples and data within an immunoassay device.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Every two weeks, progress was measured for delivering functionality, testing the functionality, and fixing any bugs. Svitla excelled in each of these 3 metrics throughout the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project used Agile Scrum with two-week sprints. 

What was your primary form of communication with Svitla Systems?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our team was based in Ukraine, so we were impressed with how they maintained productivity, quality, and communication while their country was at war.

Are there any areas for improvement or something Svitla Systems could have done differently?

We were very happy with Svitla's performance.

BACKGROUND

Please describe your company and position.

I am the Vice President of Engineering of Intrepid Networks

Describe what your company does in a single sentence.

Intrepid Networks provides critical operational support to both government and commercial organizations so that team members can instantaneously communicate, collaborate, and coordinate.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Svitla Systems to accomplish?

• Needed an experienced Node.JS developer to supplement existing team

SOLUTION

How did you find Svitla Systems?

Referral

Why did you select Svitla Systems over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Svitla Systems were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We had an extensive Node.JS project and we needed to backfill a developer who was very experienced in Node.JS. This project is for a major client, and has a tight deadline and we couldn't afford to be short-staffed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Final delivery to the customer. This project is still ongoing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The contractor has integrated with out team. Even with the time difference, he has adjusted to be able to attend our daily scrums, and is now considered part of the Team.

What was your primary form of communication with Svitla Systems?

Virtual Meeting

What did you find most impressive or unique about this company?

They found a great fit in a very short amount of time, as well as coming in under budget. Communication has been great, as well as ongoing communications!

Are there any areas for improvement or something Svitla Systems could have done differently?

They have been great to work with, nothing that I can think of that I would change.

BACKGROUND

Please describe your company and position.

I am the Senior Manager, Program Management of Invenco by GVR

Describe what your company does in a single sentence.

Invenco is a global provider of self-service payment solutions including outdoor payment terminals (OPT), electronic payment servers, and cloud services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Svitla Systems to accomplish?

• Leadership of Agile Release Trains

SOLUTION

How did you find Svitla Systems?

Referral

Why did you select Svitla Systems over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Svitla Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SAFe Release Train Engineering:

• Lead and manage agile release train, 
• lead agile scrum teams in software development, 
• manage multiple teams in agile software development,
• lead PI Planning, 
• track PI deliverables status, 
• Conduct standard agile ceremonies with multiple teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Teams are consistently meeting milestones, are capable of functioning independently, multiple teams work together seamlessly, development teams are maturing and increasing their development capacity and velocity with every quarter. The RTE exceed their role responsibilities by taking on extra work such as mentoring, training material development, status reporting, process gap identification and resolution, etc.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The RTE's have strong project Management skills. They are very experienced in agile software development and know how to lead teams to deliver to committed milestones and deliverables.

What was your primary form of communication with Svitla Systems?

Virtual Meeting

What did you find most impressive or unique about this company?

Customer service from Svitla is excellent. The Account Managers are very responsible, screen candidates to provide high quality candidates to meet my need. The follow-up is excellent, frequent but not intrusive. Svitla conducts performance reviews on all of their contractors and requests that I conduct performance reviews on the contractors on my teams reporting the results back to Svitla.

Are there any areas for improvement or something Svitla Systems could have done differently?

None at this time. I appreciate the high-quality company that Svitla Systems is.

BACKGROUND

Please describe your company and position.

I am the CTO of (a/an) Software

Describe what your company does in a single sentence.

SaaS provider in EdTech

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Svitla Systems to accomplish?

• Staffing our frontend team
• Staffing our backend team

SOLUTION

How did you find Svitla Systems?

Referral

Why did you select Svitla Systems over others?

• Close to my geographic location
• Great culture fit
• Good value for cost

What was the size of Svitla Systems’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Svitla team has worked with us to augment our frontend and backend teams. Team members hired through Svitla are integrated fully with our global team and work directly with our product and design team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Staffed team with onboarded team members delivering on our product roadmap

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We do not use Svitla for project management. We hire engineers, and they work within our version of scrum and agile.

What was your primary form of communication with Svitla Systems?

Virtual Meeting

What did you find most impressive or unique about this company?

They allow us to interview candidates and respect our hiring criteria. They work with us to replace when it is not working out. They take good care of people themselves and make it easier for us to retain talent.

Are there any areas for improvement or something Svitla Systems could have done differently?

I would love to have more senior engineer hiring through this vendor however it has been difficult to hire beyond mid-level engineers.

BACKGROUND

Please describe your company and your position there.

I'm an Engineering Manager overseeing the engineering efforts of a large scale security product

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Svitla Systems?

The world of vulnerability research is really complex - we collect and build a significant amount of data about known and emerging, vulnerabilities that often requires review, correct, or verification.

SOLUTION

How did you select this vendor and what were the deciding factors?

Svitla came to us with several great candidates who had prior cybersecurity and we selected them.

Describe the project in detail and walk through the stages of the project.

We developed a research team and built processes and tools for our research to team to help them review, correct, or verify critical data.

How many resources from the vendor's team worked with you, and what were their positions?

We have had one full-time researcher from Svitla for 2.5 years.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

With the help of Svitla, we've compiled one of the most complete datasets in our field.

How effective was the workflow between your team and theirs?

Very. Svitla is very independent and is able to complete their portion of the project with limited intervention.

What did you find most impressive or unique about this company?

We've really enjoyed working with our contractor from Svitla. They are quick to learn, have a good amount of domain knowledge, and have been very thorough.

Are there any areas for improvement or something they could have done differently?

For our needs, no.