Softude Infotech Pvt Ltd

BACKGROUND

Please describe your company and position.

I am the Business Development Executive at an AI company

Describe what your company does in a single sentence.

Provide software and AI solutions to our clients. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Softude Infotech Pvt Ltd to accomplish?

• AI Chatbot Development for a Firm
• Improve the customer satisfaction
• Increase response time for the clients queries.

SOLUTION

How did you find Softude Infotech Pvt Ltd?

• Online Search
• Other

Why did you select Softude Infotech Pvt Ltd over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Softude Infotech Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for the chatbot development included:

• Requirement Gathering: Understanding business needs and defining chatbot objectives and functionalities.
• Design and Development: Creating conversational flows, integrating NLP, and developing the chatbot.
• Deliverables included prototypes and the final application.
• Integration: Seamlessly connecting the chatbot with our existing systems.
• Testing: Conducting thorough testing, providing reports, and addressing issues.
• Deployment and Training: Deploying the chatbot and training our team on its management.
• Support: Offering post-launch support and maintenance.

Key deliverables were:

• The chatbot
• System integration
• Testing documentation
• Ongoing support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the chatbot development project included:

• Increased Efficiency: The chatbot successfully handled over 70% of customer inquiries, reducing the workload on our support team and improving response times.
• Improved Customer Satisfaction: We saw a 30% increase in positive customer feedback due to quicker and more accurate responses.
• Higher Engagement: The chatbot led to a 25% increase in user interactions on our website, indicating higher engagement and user satisfaction.
• Cost Savings: By automating routine queries, we reduced operational costs associated with customer support by 20%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly effective. They consistently delivered items on time, adhering to the project schedule without delays. Communication was clear and responsive; they promptly addressed our needs and made necessary adjustments when required.

Their proactive approach ensured that any challenges were quickly resolved, keeping the project on track and aligned with our expectations.

What was your primary form of communication with Softude Infotech Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about this company was their ability to tailor the chatbot to our specific needs with exceptional precision. 

Are there any areas for improvement or something Softude Infotech Pvt Ltd could have done differently?

At this moment they are good. 

BACKGROUND

Please describe your company and position.

I'm a consultant at Pyramidion

Describe what your company does in a single sentence.

We are a full-stack product engineering company that is committed to building world-class digital products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Softude Infotech Pvt Ltd to accomplish?

• Chatbot Development
• OCR Implementation

SOLUTION

How did you find Softude Infotech Pvt Ltd?

Clutch Site

Why did you select Softude Infotech Pvt Ltd over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Softude Infotech Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were eager to develop a chatbot, and Softude supported us with their expert AI professionals. The key deliverables included: 

• On-time delivery, 
• Data security, and 
• Improved customer service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Enhance customer response time by 20%.
• Lower the bounce rate by 35%.
• Increase business growth by 21%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was excellent, with clear communication and timely delivery of all items. They were responsive to our needs, quickly addressing any concerns and adapting to our requirements efficiently.

What was your primary form of communication with Softude Infotech Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about this company is their expertise in AI. They provide innovative solutions that significantly enhance our business operations, from streamlining processes to improving customer interactions. Their deep knowledge of AI, combined with a tailored approach, truly sets them apart.

Are there any areas for improvement or something Softude Infotech Pvt Ltd could have done differently?

As a client, I found Softude Infotech Pvt Ltd's expertise in AI impressive, which significantly enhanced our project's capabilities. However, I believe they could improve by offering more frequent updates and clearer communication during the project development phase. This would help clients stay more informed and involved in the process.

BACKGROUND

Please describe your company and position.

I am the CTO of NJ Group Pte Ltd

Describe what your company does in a single sentence.

Into F&B and Hospitality industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Softude Infotech Pvt Ltd to accomplish?

• Maintenance of existing websites and platforms
• Development of new enhancements and Change Requests

SOLUTION

How did you find Softude Infotech Pvt Ltd?

Online Search

Why did you select Softude Infotech Pvt Ltd over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Softude Infotech Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NJ Group is having number of websites and backend admin software platforms to take care of their F&B businesses in Singapore. Some of such IT services examples are Table Reservation, online food delivery, Event management platforms, CSR portal, Gift Voucher managemnt, Membership management , etc.

The scope of work included management and optimization of all existing IT assets as well as development for new Change Requests. The key deliverables were the functional modules and immediate support in case of any failure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The systems were running wihout fail.
• Immediate support was provided in case of emergency.
• New functionalities were developed, tested and running perfectly fine in live systems currently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was very professional project management with defined team structure. We used the Basecamp as the project management tool and strctly followed the set procedures. The immediate support was provided even on weekends in case of emergencies.

What was your primary form of communication with Softude Infotech Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Company ethics and disciplines. Softude Infotech Pvt Ltd's connectivity between the different layers of hierarchy within the team was unique.

Are there any areas for improvement or something Softude Infotech Pvt Ltd could have done differently?

They can provide more innovative and creative ideas to the client for boosting their business and profitability.

BACKGROUND

Please describe your company and your position there.

I am the Director of Suicide Programs, a company that develops and delivers Suicide awareness and Prevention training programs

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech, and what were your goals?

We have 3 Apps which support those at risk of Suicide to develop safety plans and engage in help seeking behaviours. None of them were working and people weren’t able to phone or contact people when needed. We had tried numerous organisations and weren’t able to have the issue resolved.

SOLUTION

How did you select this vendor and what were the deciding factors?

They reached out to us and provided details on what they had identified were potential issues, how and in what timeframe these could be resolved. The time, cost and details provided were the deciding factors

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a number of initial meetings where we outlined what had been done previously, feedback we had been provided as to why other companies hadn’t been able to fix the issues and they outlined a work plan for each app, providing detailed information on what they needed from us as well as previous developers

How many resources from the vendor's team worked with you, and what were their positions?

We had a key contact that would respond within a day, he also brought specialist team members to meetings to discuss specific parts of the development

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within a month all 3 apps were working on both apple and android phones. They also provided us with all information needed to support the apps ourselves (given our limited budget) or ongoing support when required

Describe their project management style, including communication tools and timeliness.

Very timely, not to technical so we understood what was needed, updates almost daily as we had concerns around timeframes given the sensitive nature of our work

What did you find most impressive or unique about this company?

They reached out, they fixed issues 4 other companies had met been able to do, and they were patient with us given our limited tech knowledge

Are there any areas for improvement or something they could have done differently?

No, they were fantastic.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a cloud-based practice management software. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Systematix Infotech?

I needed help developing my product. 

SOLUTION

What was the scope of their involvement?

Systematix provided resources that helped us develop our product’s core features and get it to become a certified EHR system. They used cloud-based technologies throughout the process. 

What is the team composition?

I worked with one senior developer and one assistant developer. 

How did you come to work with Systematix Infotech?

We posted an offer on Upwork, and several vendors reached out to us. Systematix stood out due to their impressive presentation, so we decided to go with them. 

How much have you invested with them?

We spent around $200,000–$250,000. 

What is the status of this engagement?

We worked together from December 2014–December 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Systematix delivered the functionalities we were looking for, and their work received positive feedback from our customers. Our system was the highest rated in our industry. Their developers took the designs I gave them and turned those into functional features. 

How did Systematix Infotech perform from a project management standpoint?

The project went smoothly. We used Assana and Skype to collaborate. 

What did you find most impressive about them?

Systematix’s senior management team was very friendly and accommodating — they were personable, courteous, and honest to work with. 

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Make sure that you know the skills needed for your project.

BACKGROUND

Please describe your company and your position there.

I am an Applications Specialist responsible for a number of bespoke customisations that Systematix have developed for our Legal firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech, and what were your goals?

Whilst we have used Systematix for some time now, since I joined 6 months ago, my goal has been to improve the functionality of 2 key bespoke systems.

SOLUTION

How did you select this vendor and what were the deciding factors?

Prior to my commencement with the firm

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The majority of tasks have involved a short turnaround time of a few days whereby updates are released to our staging environment for testing prior to being deployed to production.

Tasks are created in JIRA and managed through the use of a Kanban Board. Testing is managed through the use of Test cases logged in Excel.

How many people from the vendor's team worked with you, and what were their positions?

Lead Developer and Lead QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

A significant improvement has been made in terms of data validation though the UI and error logging in the database along with many updates and improvements to workflow and additional functionality.

Describe their project management style, including communication tools and timeliness.

Ongoing tasks are managed through a Kanban Board in JIRA with regular meetings over Microsoft Teams with the lead developer and lead QA.

What did you find most impressive or unique about this company?

Being able to deal with key staff within Systematix has made it really easy to discuss problems, work through solutions and have delivered a working fix/update in a very short timeframe. The staff are very friendly and easy to talk with.

Are there any areas for improvement or something they could have done differently?

Not that I can think of.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO of a digital asset management company that specializes in quantitative fund management in the cryptocurrency space. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Systematix Infotech?

We hired Systematix to build an internal platform that could be a hub for everything we needed. 

SOLUTION

What was the scope of their involvement?

Systematix has provided us with full-stack services for our platform. They’ve worked on front- and backend development, UI/UX design, database management, and everything in between. The team has also done research about the project to help them get better as we go further down the product-building process. I’ve provided them with our existing assets for the UI/UX designs, but they’ve done everything else from scratch. 

For core features and functionality, our platform sports a bunch of dynamic tools that help us analyze data. It also has pages that pull data either from widgets or from third parties that the Systematix team has integrated into it. The data can also be pulled from our backend database. 

In terms of tech stacks, we’ve used MySQL, Django, Python, and React. On the UI/UX side, we’ve used HTML and CSS. Systematix also uses machine learning (ML) techniques, so the team has been leveraging a bunch of other libraries and technologies. Currently, they host the development and staging server for us. However, we’ll take over the platform’s maintenance once the development is over.

What is the team composition?

We’ve worked with 6–7 people, including their business development manager. He’s the one who negotiates prices with us and helps us with our overarching questions. Then, I also work with a head developer, an ML specialist, a frontend developer, and a UI/UX designer. They can also onboard a couple of extra hands if they need them. 

How did you come to work with Systematix Infotech?

We found Systematix by searching on Upwork and a couple of similar platforms. 

How much have you invested with them?

We’ve invested between $10,000–$30,000. 

What is the status of this engagement?

We started working with them in November 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since the platform they’re building is for our internal use, we don’t have clients using them. As a result, we don’t get a lot of feedback for it. Generally, though, Systematix’s work is cost-effective, and the team can do anything since they have a lot of people on deck. That way, we can scale projects up or down at any given time.

How did Systematix Infotech perform from a project management standpoint?

Systematix’s project management is great. Our schedules are loose rather than defined, so they perform well. Meanwhile, we use Slack for everything from management to communication. 

What did you find most impressive about them?

They’re cost-effective and can scale up or down quickly. 

Are there any areas they could improve?

There’s a language gap, but it’s mainly because I’m worse at understanding accents than other people. Meanwhile, since they’re cost-effective and do everything, we sometimes have to hold their hands through learning new things. Unless we do that, we won’t get the end results we want. They can also give their resources more defined roles so that everyone’s not spread so thin on projects. 

That being said, I’ve learned how to get the best results from their work, and they’ve been doing great at picking up new information and strategies. 

Do you have any advice for potential customers?

When working with Systematix, figure out who’s best for what. Specifically, find out who’s best at communicating the product’s requirements to the rest of the team. Everything will be good as long as you have good communication with the person that can effectively lead the others. 

BACKGROUND

Please describe your company and your position there.

I am the manager of West Cork Distillers, Whiskey Cask Club

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech?

We had recently built an online platform for our cask club members to login and access their cask details. However, we needed someone to upgrade the look, feel and functionality of the site and so we hired Systematix Infotech.

SOLUTION

How did you select this vendor?

We used an online directory to post the job and then screened the applicants. The people we spoke to at Systematix Infotech impressed us, as did their past work, so we contracted them to work on the platform.

Describe the project in detail and walk through the stages of the project.

We put together a comprehensive brief on what we were trying to achieve and how we wanted the platform to look. The team at Systematix Infotech went to work and keep us informed of progress via our Slack channel. Any changes we requested were quickly addressed and the lines of communication remained excellent throughout. The final deliverable was to a very high standard, which we are very pleased with.

How many resources from the vendor's team worked with you, and what were their positions?

We communicated with two members of the team to get the project finished.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The site is now ready to go live on the back of the work from Systematix Infotech

How effective was the workflow between your team and theirs?

Communication lines were always kept open and we received responses and updated in a timely manner.

What did you find most impressive or unique about this company?

Their commitment to delivering the project to the highest standards we had set them was achieved.

Are there any areas for improvement or something they could have done differently?

No, the team delivered as we would have hoped.

BACKGROUND

Please describe your company and your position there.

I'm the director and head of marketing at Inscribe Australia Pty Ltd.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech, and what were your goals?

We wanted to give our users to design and place orders quickly and get a price while they were creating their order so they did not have to wait for us to submit quote.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected them because they understood all the technologies we required. They also took the time to learn a little bit about our buisiness.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed an Application that the user could design a sign or label and get a price of the design by adding all the effort that is going into their unique design. The customer gets to see the cost of the project live in real-time with all the changes they are making. This was all done online and saved in the cloud and when the order is placed the software would compile the order and prepare the artwork from the information provided by the client.

How many resources from the vendor's team worked with you, and what were their positions?

We had about 7 members on the team about 3 were full-time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app is still under development.

Describe their project management style, including communication tools and timeliness.

The communication from the team was amazing. We had many online meetings. Meeting minutes were sent to me after each meeting to confirm all communications. Very professional.

What did you find most impressive or unique about this company?

They are always accommodating and very positive this means a lot to us as it will deliver our dream application to our customers in a way we know what will make our customers happy.

Are there any areas for improvement or something they could have done differently?

There is nothing I can think of that would have made the experience better.