Scriptics®️

BACKGROUND

Please describe your company and position.

I am the Head of Commercial Excellence of Pfleiderer Deutschland GmbH

Describe what your company does in a single sentence.

A strong partner for high-quality wood-based panels, with outstanding decorative surface expertise, customer-focused service and a consistent orientation to sustainability – economical, ecological and social.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scriptics®️ to accomplish?

• Create a new ToolBox
• New functionalities

SOLUTION

How did you find Scriptics®️?

Recommendation

Why did you select Scriptics®️ over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Scriptics®️ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Together, we have developed a tool that has taken over the functionalities of a BI (profitability), CRM (pipeline and customer development plans) and CPQ tool (quotation calculations). This has allowed us to significantly influence the management of the business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have significantly better conversion rates in the pipeline and a defined focus. We are faster, more informative and more reliable than our competitors when it comes to calculating prices. This leads to a higher order volume.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

During the course of a project, changes usually arise. This naturally affects the deadline. We have always been satisfied with Scriptics®️ as a partner and the joint solutions we have found.

What was your primary form of communication with Scriptics®️?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Ambition and the will to make things happen.

Are there any areas for improvement or something Scriptics®️ could have done differently?

No one can claim to be perfect. Every project brings new experiences. The important thing is to learn from them and apply them to future projects. That's what Scriptics has done.

BACKGROUND

Please describe your company and position.

I am a Director of Bahntek GmbH

Describe what your company does in a single sentence.

Mobile maintenance, modernisation and manufacturing support for railway stock.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scriptics®️ to accomplish?

• Standardise information flows and processes in one central information tool

SOLUTION

How did you find Scriptics®️?

Referral

Why did you select Scriptics®️ over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Scriptics®️ were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired scriptics to develelop and operate an holistic company ERP system tailored to our service model, including our specific requirements.

• Customer, vendor master data
• CRM including lead and inquiry creation and follow-up
• Quotations and project management including budget planning, time schedule, profitability reports, delivery note and invoicing process
• Mobile Time tracking for our employees, with a dedicated app
• Payroll activities
• Dedicated Task-App to help our employees on shop-floor to have all information in one place

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Scriptics built the different modules from scratch, based on our individual needs and specifications. Due to the huge scope of the project, our specifications for the individual modules were developed  as we went in the project so we agreed not to generate any strict ime schedule in the beginning but to rather have an iterative process with regular reviews
• Great responsiveness
• We internally measure level of utilization by our employees and it is great success

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Scriptics has the ability to understand business needs, translate those into technical requirements,  suggest their own sequence plans and explain those to non-developers. Scriptics is highly responsive at any time of day, especially in the phase of system maintenance. We do enjoy their understanding of urgency. Scriptics met the deadlines we agreed for the individual modules.

What was your primary form of communication with Scriptics®️?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The passion, responsiveness and willingness to explore and create is marking off from the company CEO to the entire organization. They have great experts not only in technical terms but also in project management, structuring needs and staying on track! More, Scriptics®️ has great entrepreneurial talents with great business consulting capabilities.

Are there any areas for improvement or something Scriptics®️ could have done differently?

-

BACKGROUND

Please describe your company and position.

I am the Head of Technology Office of CPM Group

Describe what your company does in a single sentence.

CPM Group is a boutique consulting firm focused on optimizing our customers' Sales process to drive top and bottom line. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scriptics to accomplish?
Development of a Sales Process Business Intelligence

SOLUTION

How did you find Scriptics?

Referral

Why did you select Scriptics over others?

• Good value for cost
• Referred to me

How many teammates from Scriptics were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scriptics performed back and front end development on 6 unique modules of this Business Intelligence.
Scope: Implementation of blueprinted database architecture for Business Intelligence focused on optimizing Sales & Profitability Steering, Opportunity Opportunity Management, Market Growth and Customer Relationship Management, and Planning.
1.) Impact - the Sales & Profitability Analysis module which provides 7 different forms of analysis.

• Pareto Chart - Profitability on a single glance
• Waterfall Analysis - Displays the cost split from Turnover to Bottom Line
• Variance Waterfall Analysis - Compares to different data sets in form of cost waterfall.
• Scatter Plot - Fully customizable Bubble Chart gives user the possibility to analyze multiple Sales and Profitability KPIs at the same time
• Variance Scatter Plot - compares two periods 
• Trends - Line Chart with selectable Dimension to track Sales or Profitability
• 9 Box Matrix - Customer Classification based on Sales Volume and Profitability (Selectable from Cm1 to CM3)

2.) Pipeline - the Sales Opportunity Management module to track upcoming Sales projects 

• Opportunity entry 
• Prospect and Lead entry 
• Bridge Analysis - Pipeline development analysis of a period selected by the user
• Ramp Up Curve - Analysis on potential Sales based on chance of opportunity success 
• Sales Funnel - 1 Picture that potrays the current Sales Funnel on age and Funnel Staging
• Overview chart - Showcases Opportunities on Status: Won & Lost and In Progress

3.) Grow - the Market Intelligence module to understand how much market knowledge the customer has truly

• Entry of CustomerSoldTo potentials
• Entry of Market sizes
• Entry of Competitors
• Entry of Competitor supply
• Market GAP analysis 
• Customer Demand Analysis
• Hitlist - How much does the competition supply to whom?

4.) CRM - Customer Relationship Management

• Customer and Prospect List
• Contacts
• Actions to win Business
• Customer Visit Reports

5.) Reporting 

• Monthly Sales and Profitability Review - 1 Report that scans all previous 4 modules on recent activities to be discussed in the Sales reviews

6.) Planning your Business

• Highly Customized intricate Forecasting Tool designed for user friendly forecasting on monthly basis that stands in communication with the Budget tool 

Both tools automatically created templates based on the transactional data provided.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• On Time Delivery
• Short Testing Phases
• Customer Satisfaction
• Availability and Reaction Time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Delivers as promised on time.
• Urgent matters are dealt with immediately.
• Scriptics is overall a very reliant supplier.

What was your primary form of communication with Scriptics?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Scriptics takes customer satisfaction to its heart. 
• Availability is, to this date, outstanding.
• They're a versatile team capable of front- and backend development.

Are there any areas for improvement or something Scriptics could have done differently?

Nothing aside upfront communication on holidays.

BACKGROUND

Please describe your company and position.

I am the VP of Chief Executive Group

Describe what your company does in a single sentence.

Chief Executive Group exists to improve the performance of U.S. CEOs, senior executives and public-company directors, helping you grow your companies, build your communities and strengthen society.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scriptics to accomplish?

• Custom Software Development
• Data Integration

SOLUTION

How did you find Scriptics?

Referral

Why did you select Scriptics over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Scriptics were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Scriptics team took over a custom built database and a custom data matching/cleansing platform that, at the time, were unusable. With their assistance we are now bug free, have multiple APIs connected and are well on our way to efficient full data centralization.

This was a key step toward our goal of making data driven decisions that allow us to better serve our communities of top executives. We continue to work with them, and think of them, as an extension of our team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed:

• Operational database
• User interface for data matching/cleansing platform
• Connected APIs
• Implemented rules for both the db and matching/cleaning platform to control data quality
• Dashboard to segment and measure database growth

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Scriptics team is very responsive, regardless of the time of day. We primarily communicate and prioritze project tasks via Trello. They've done an excellent job managing projects and my expectations. I've relied on them to help me think through best solutions and implementation.

If the core project team doesn't have the needed skill set for a particular task, they'll pull in another Scriptics team member to get it done. It's an incredible advantage to have access to such a diverse set of experts.

What was your primary form of communication with Scriptics?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I'm most impressed with the consultation aspect of their service. Instead of simply following instructions, the team actively proposes solutions and pushes back on ideas that may not be the best approach. I feel like they are true partners, an extension of our team that is invested in the longterm success of our organization.

Are there any areas for improvement or something Scriptics could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Tech Lead of brutkasten Media GmbH

Describe what your company does in a single sentence.

brutkasten is a online news portal reporting on startups and innovation within Austria.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scriptics Decisions to accomplish?

• Personalized UX based on user behaver
• Better SEO
• Faster Pagebuild
• Better Ad placement

SOLUTION

How did you find Scriptics Decisions?

Referral

Why did you select Scriptics Decisions over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Scriptics Decisions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for our project with Scriptics encompassed the development of a web application aimed at revolutionizing the reader experience and finding innovative ways to enhance the market value of our news outlet within the digital world. Key Deliverables:

• User Registration and Login System: Scriptics implemented a secure and user-friendly login system, allowing registered users to access personalized features and content within the web application. It also provided us with first party data, that was collected within the application. 
• API Integration: Scriptics seamlessly integrated APIs to facilitate communication between our web application and various external systems, both for incoming and outgoing data exchanges. 
• Integration of Alternative Analytics Software (Piwik Pro): Scriptics successfully integrated Piwik Pro, an alternative analytics software to Google Analytics, into the web application. This integration provided us with comprehensive and detailed insights into user behavior while not needing to less worry about GDPR, since Piwik Pro is build with it in mind. 
• SEO Performance Optimization: Scriptics implemented effective SEO strategies to optimize the web application's performance in search engine rankings. This included optimizing page load performance, implementing proper meta tags, and enhancing the overall website structure for improved visibility and discoverability. 
• A/B Testing Integration: Scriptics integrated A/B testing functionality into the web application, enabling us to perform experiments and compare different versions of our content, design, and features. This allowed us to make data-backed decisions and improve user engagement and conversions. 
• Additional Features and Functionalities: Scriptics worked on numerous other features and functionalities, tailored to our specific needs and goals. These included but were not limited to newsletter signups & sever-side loaded pages with alternative focus, then the logged in users single-page application expirecs. 

The project's primary goal was to find the future of news pages within the digital world. Scriptics played a pivotal role in helping us achieve this goal by delivering a web application that combined cutting-edge technologies, seamless integrations, and user-centric features. Their expertise, collaboration, and commitment to innovation were evident throughout the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Throughout the project with Scriptics, we were able to achieve several measurable outcomes that demonstrated significant progress and success. For Example: 

• Improved SEO Indexation: As a result of Scriptics effective SEO optimization efforts, our website's SEO indexation reached an all-time high. This improvement in search engine visibility led to increased organic traffic and enhanced discoverability of our content. 
• Enhanced Google Lighthouse Score: Scriptics expertise in performance optimization translated into tangible results as our website's Google Lighthouse score improved significantly. This optimization positively impacted crucial performance metrics, such as page load speed, accessibility, and user experience. 
• First-Party Data Insights: One of the project's major achievements was the acquisition of first-party data about our readers and their interests. By implementing the user registration and login system, we gathered valuable insights into user behavior, preferences, and engagement patterns. This data became a powerful asset in tailoring our content, personalizing user experiences, and delivering targeted offerings. 

These measurable outcomes highlight our progress and success in terms of search engine visibility, website performance, and the acquisition of valuable first-party data. By collaborating with Scriptics, we witnessed substantial improvements that directly contributed to the growth and evolution of our news outlet in the digital landscape.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Scriptics employed an effective project management approach using Scrum within a Kanban board project management tool. This methodology proved to be highly beneficial and facilitated smooth collaboration throughout the project. With Scrum, the project was divided into manageable sprints, allowing for focused development and iterative progress. The Kanban board provided a visual representation of tasks, their statuses, and workflow, ensuring transparency and clear communication between the team members. 

When it came to addressing our needs, Scriptics was responsive and attentive. They actively engaged in ongoing communication, providing prompt responses to our queries and concerns. They were receptive to feedback and suggestions, incorporating them into the development process when appropriate. This collaborative approach allowed for effective collaboration and alignment between our expectations and the deliverables. Throughout the project, Scriptics displayed high professionalism and responsiveness, ensuring that our needs were met and any challenges were promptly addressed. Their project management methodology, combining Scrum and the Kanban board, fostered transparency, efficiency, and effective coordination.

What was your primary form of communication with Scriptics Decisions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Scriptics stands out with their impressive technical expertise, willingness to try new things, and collaborative approach. Their team demonstrates a deep understanding of various technologies, frameworks, and tools, allowing them to tackle complex challenges easily. Their proficiency in these areas enables them to deliver high-quality results and innovative solutions that exceed client expectations. What sets Scriptics apart is their openness to exploring new ideas and approaches. 

They have a forward-thinking mindset, keeping up with emerging trends and actively experimenting with novel solutions. This willingness to embrace innovation allows them to push the boundaries of traditional methods and deliver unique, cutting-edge outcomes for their clients. Moreover, Scriptics fosters a collaborative approach throughout the project lifecycle. They value open communication, actively engage with clients, and prioritize client input and feedback. 

By working closely with their clients, they ensure that the final product aligns with the client's vision and requirements, resulting in successful project outcomes. In summary, Scriptics impresses with their technical expertise, adventurous spirit to embrace new possibilities, and collaborative mindset. These qualities contribute to their ability to deliver outstanding solutions, adapt to evolving needs, and establish strong client partnerships.

Are there any areas for improvement or something Scriptics Decisions could have done differently?

One area for improvement or something Scriptics could have done differently is proactively advocating for their hosting services sooner. While your initial hosting provider was adequate, the switch to Scriptics hosting significantly improved the overall performance and smoothness of the web application. So I would have preferred it if Scriptics had emphasized the benefits of their hosting solution earlier. But I also liked, that they didn't try to sell us something we did not initalie need, but once we went into some issues (mainly reliabilit with the old server), where there to provide a solution.

BACKGROUND

Please describe your company and your position there.

I am Co-Founder and Director of ToddlerTunez. ToddlerTunez is a creative babysitting company. We match families with creative babysitters for children 0-15 years old. All our sitters are creative professionals: musicians, actors, dancers, etc. Many of our sitters are also multilingual and can teach foreign languages too. ToddlerTunez provides a service tailored to each family's requirements. We also offer entertainment at birthdays and weddings.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Scriptics Decisions?

We wanted to create a new website for our company, able to showcase the talent of our service and working as a matching engine and booking system.

What were your goals for this project?

We are the first company in this field aiming at creating a digital platform of this kind, so we were really hoping to get the best possible help.

SOLUTION

How did you select this vendor?

We heard amazing feedback from other companies who used Scriptics and since the first few meetings with Vali, he seemed to perfectly understand our needs.

Describe the project and the services they provided in detail.

They built our new website, pages including a homepage with different services to purchase, a few pages with overview of our sitters, a blog, a shop, and most of all a search function filtering our sitters through location, availability, skills and language for our clients to search them. Clients can also message sitters there. Sessions are online and in person and coupons for group bookings are available for both.

What was the team composition?

Vali assigned a few members of his team different tasks. We held regular calls with him and especially Andrei and Liviu.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Their website helped us get found more online and we have increased our clients significantly since then!

How was project management arranged and how effective was it?

Great project management from Vali, they were really responsive if there was a problem and accommodating with our requests.

What did you find most impressive about this company?

The responsiveness of staff and care of Vali's, who is a great leader and aims at always bring the customer first. They have been very clear explaining IT terms that my co-founder and I are not very familiar with, and this has been really helpful in terms of change of ideas or problems.

Are there any areas for improvement?

I can't think of anything that could be improved, we are definitely working with this company again!

BACKGROUND

Please describe your company and your position there.

Launched in 2020, Opera Zero is a natural, artisanal beauty range conceived in London and founded in Bologna in a small-scale atelier.

Produced in small batches, it is inspired by the diversity of the Italian territory, from the mountains to the coastline. Each product is formulated using a blend of active ingredients, botanicals, and herbal extracts, that are ethically and sustainably sourced from Italy’s ecosystems.

The end result is a high-performance range with balanced formulations, offering a mindful and delicate treatment of the skin and a metaphorical path for the senses – catering to both skincare and wellbeing. I work in marketing and communication development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Scriptics Decisions?

We hired them for web development, but also trusted them to assist us and advise us with web-related strategy decisions. We had already started working on the website with another web developer, but this fell through. Scriptics took our project on board when it was in pretty bad shape and managed to turn it around brilliantly.

What were your goals for this project?

We needed a visually beautiful and user-friendly bilingual e-commerce website (Italian/English) for our newly launched natural beauty brand. We chose to work on Shopify.

It was extremely important for us to have a website in line with our brand identity that is visually impactful as we are establishing ourselves on the competitive beauty market. We also needed a website that is easy to use as we are an e-commerce entity.

We think that this website will have a very beneficial impact on our business. Scriptics handled very professionally the language-translation implementation despite a flaw in the original coding by the previous agency.

SOLUTION

How did you select this vendor?

I had worked with them on another project, during which they greatly delivered, so I knew we could trust them with this launch. We also needed someone who understood and supported the project also on a personal level and who was in line with our values, and Scriptics proved to be understanding, supportive, and enthusiastic beyond our expectations.

Describe the project and the services they provided in detail.

We contacted them with not even a half-made website and asked them to take over - we had the original theme and frame but they had to implement the rest with our notes and feedback. We provided a list of key concerns and our ideal timeframe.

They were very patient with us, as it took us a long time to put together our content and visuals due to the complexity of the project and the COVID situation. They helped us immensely in managing the project at the time of the pandemic. They consulted us by providing guidance.

What was the team composition?

On our side, we worked as a 2 people team and on their side as 3 people.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Not yet as we are not yet actively trading, but we unveiled the website to glowing reviews and had extremely positive feedback so far! We will find out more in the near future, but we are extremely happy with the results.

How was project management arranged and how effective was it?

They were very flexible and adapted to our framework, but also suggested how we could improve it. Project-management was effective on their side, they were super attentive to our needs and effective and fast with problem-solving. Deadlines were met - if anything, they were happy to push us with our deadlines too and advise us on web strategy.

They were very detail-oriented in managing the project; clear about the deliveries and output; and communicative and proactive in arranging calls. They were always responsive. We communicated largely on Google Hangouts and via email.

What did you find most impressive about this company?

When they discovered an issue with the multilanguage set-up they took on a lot of extra work and extra effort to try and solve the situation proactively, without even us knowing. We were not aware of the situation and they immediately provided us with solutions.

We were very touched by their understanding and patience all throughout the project as new unexpected developments continued to occur during the height of Coronavirus crisis. They always had a positive, encouraging, and supportive stance.

Are there any areas for improvement?

No, we were happy with everything!

BACKGROUND

Please describe your company and your position there.

Production of vinyl die-cut decals, static cling decals, and vinyl banners for musicians. I am the owner and founder.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Scriptics Decisions?

I wanted to provide a more dynamic and seamless experience for the end user.

What were your goals for this project?

Create an interactive web tool that allows a client to create and/or lay out (design wise) what they would like the final size and product to look like.

SOLUTION

How did you select this vendor?

I had been referred to Scriptics from a colleague that had great success across a wide range of web and data development.

Describe the project and the services they provided in detail.

Scriptics was provided functional specs along with overall UI design and user flow. They stood up a development site, programed all functionality, created custom submission form and stood up a directory for all submitted graphic assets.

What was the team composition?

Scriptics had at least 3 individuals working on the project, along with a project manager to communicate progress and ask for any clarification where need be. Very friendly, English speaking front end, back end, and data experts.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I have received nothing but positive feedback from clients, and have found the tool to be very helpful in reducing multiple proof iterations going back and forth before final product purchase.

How was project management arranged and how effective was it?

Their project management was very effective. We had a scheduled weekly stand ups, along with ad hoc meetings when needed.

What did you find most impressive about this company?

Scriptics seems to really excel in the following areas:

• Clear and precise communication
• Expertise across front, back and data development
• Articulating explanations surrounding technical questions
• Speed and agility when additional requirements arose

Are there any areas for improvement?

There are no areas I can think of where Scriptics could have performed better than they did.

BACKGROUND

Please describe your company and your position there.

startablish is a database that automatically aggregates startup data from the Internet.

I was one of the co-founder and responsible for product management at startablish.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Scriptics Decisions?

Together with scriptics we've built a business intelligence tool which was able to gather all kind of startup data on the internet and visualized these datasets in a new kind of way. We've sold SaaS licences to big corporate innovation managers.

What were your goals for this project?

The goal of the project was and still is to build a database that automatically aggregates startup data from the Internet.

SOLUTION

How did you select this vendor?

scriptics was referred by a friend of mine.

Describe the project and the services they provided in detail.

The project is a SaaS solution where users can log in. There they can build charts and analyses and search for all kinds of keywords. For example, a company is looking for startups that deal with "Automatic Cleaning". This keyword can be searched for on the platform. As results you get all startups that match the keyword and the startup has its own profile that the user can view.

What was the team composition?

CEO&Sales , Marketing&PR, Product Mangement, Sales

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

For us, scriptics is like our own development team, so the collaboration has a very strong impact on our company.

How was project management arranged and how effective was it?

We divided the project into monthly task packages and listed the tasks in a Kanban Board. There they were pushed into the respective process phase by the development team (To do, in progress, feedback, done)

What did you find most impressive about this company?

No matter what time, I always had the feeling I'd get the best support. Also, the developers are very experienced, which strengthened that feeling. 

Are there any areas for improvement?

If one or the other task could not be completed in a month, the feedback could come earlier.

BACKGROUND

Please describe your company and your position there.

My company consists of several web based properties (websites) that get various amounts of traffic and require a variety of different areas of support: design, integrations, hosting, ....

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Scriptics Decisions?

Scriptics was originally hired to recover my main website after it was hacked. Later, I extended their service to provide webdesign, then hosting, then ongoing IT support.

What were your goals for this project?

The project is still ongoing. The goal of this project is to launch and maintain a group of websites that generate monthly income. The websites need to be visually appealing, handle large volumes of traffic and be kept up to date with changing technologies and industry trends including mobile.

SOLUTION

How did you select this vendor?

This vendor was recommended from Upwork, when it was originally called Elance.com

Describe the project in detail.

The initial project consisted of Scriptics performing a recovery on my main website after it was hacked. After they recovered all of my data, they put security measures in place as well as a system for backing up the data frequently. Then they moved on to offering this same support for all the websites under ownership. A few months later, Scriptics then migrated all of my websites to their servers, where they maintain hosting and content delivery.

What was the team composition?

I interfaced with a Project Manager who also happens to be one of the founding partners.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In the 5 years that I have been working with the Scriptics team, I have experienced less downtime then working 1 week with both GoDaddy and Hostmonster. I literally might have had no downtime in the last 2 years.

How effective was the workflow between your team and theirs?

The workflow is extremely effective. As Scriptics has grown through the years, the communication has remained excellent. If I have an inquiry at any time of the day, they get back to me within minutes. Although they are located in another time zone, they work hours that mimic those of their customers so they are available when you need them most. The team is also very knowledgeable therefore communication is easy as they are well versed in anything that I want to accomplish with them.

What did you find most impressive about this company?

The customer support of the Scriptics team is amazing. The response time to any inquiry I might have is in minutes. They are also very good at what they do, therefore when they quote timing for a project they are spot on, if they don't deliver early. Every communication is pleasant and the Scriptics team loves to over deliver. It's evident that they pride themselves in customer satisfaction and you can feel that in email exchanges, instant messages and the quality of their work. I have recommended the Scriptics team to personal friends and their experiences have been just as great.

Are there any areas for improvement?

There are no areas of improvement from my perspective; this is a top notch organization.