scandiweb

BACKGROUND

Please describe your company and position.

I am the CFO of The Universal Group LLC

Describe what your company does in a single sentence.

Heavy duty truck suspension parts wholesaler.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• Correct configuration issues on current site
• Create a better user experience through enhanced navigation
• Present product information the way customers need

SOLUTION

How did you find scandiweb?

Online Search

Why did you select scandiweb over others?

• Good value for cost
• Company values aligned

How many teammates from scandiweb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Correct data update issues. Redesign product information pages. Enhance layered navigation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Data update without exceptions or errors. Layered navigation is still ongoing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very transparent on progress of projects with frequent feedback. New tickets are addressed immediately then prioritized with ongoing projects.

What was your primary form of communication with scandiweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How organized they are in working with multiple projects, keeping us informed of the progress and costs. Weekly virtual meetings to make sure everyone is aware of progress, attention points are discussed, and any holds are resolved.

Are there any areas for improvement or something scandiweb could have done differently?

None, we're extremely satisfied with Scandiweb's processes.

BACKGROUND

Please describe your company and position.

I am the E-commerce specialist of an ecommerce company

Describe what your company does in a single sentence.

Sell compostable packaging and eco-friendly disposable tableware made from 100% renewable raw materials.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• Development

SOLUTION

How did you find scandiweb?

I don't know someone else did.

Why did you select scandiweb over others?

• Pricing fit our budget
• Good value for cost
• Nice and helpfull people

How many teammates from scandiweb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Help with webshop development. 
• Fixing bugs and issues. 
• Making modules

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Not sure if this was measurable. A good working webshop I suppose.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, communication was good and very fast.

What was your primary form of communication with scandiweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their quick handling of issues was impressive.

Are there any areas for improvement or something scandiweb could have done differently?

Not really, sometimes a little more information and research perhaps.

BACKGROUND

Please describe your company and position.

I am the Director of Ecommerce of AA

Describe what your company does in a single sentence.

Retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• Improve organic ranking
• Optimise keywords on the site
• Optimise blogs

SOLUTION

How did you find scandiweb?

• Referral

Why did you select scandiweb over others?

Pricing fit our budget

How many teammates from scandiweb were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Monthly reports Keywords analysis Website ranking

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Yes, we had KPIs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Monthly meetings Ongoing communication via emails Prompt answers from SEO team

What was your primary form of communication with scandiweb?

Virtual Meeting

What did you find most impressive or unique about this company?

We appreciate their willingness to resolve our issues.

Are there any areas for improvement or something scandiweb could have done differently?

All good so far

BACKGROUND

Please describe your company and position.

I am the Owner of a hospitality & leisure company

Describe what your company does in a single sentence.

Organised class leading motorcycle tours around the globe

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• GA4 Migration
• PPC audit and management

SOLUTION

How did you find scandiweb?

Online Search

Why did you select scandiweb over others?

• High ratings
• Great culture fit

How many teammates from scandiweb were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scandi have migrated us onto GA4, audited and reworked out PPC campaigns, provided assistance with FB marketing, setup email onboarding series and more

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

GA4 migration, successful PPC audit completion and management

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Good comms throughout with easy access to the various teams when needed.

What was your primary form of communication with scandiweb?

Virtual Meeting

What did you find most impressive or unique about this company?

They have specialists from all disciplines available to us and the best pitching of any of their competitors

Are there any areas for improvement or something scandiweb could have done differently?

Not so far

BACKGROUND

Please describe your company and position.

I am the CEO of a food & beverages company

Describe what your company does in a single sentence.

We're a wine shop

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire scandiweb to accomplish?

• Develop a modern online store

SOLUTION

How did you find scandiweb?

Online Search

Why did you select scandiweb over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Firstly providing UI/UX solutions for our business, next bringing it all to reality on Magento and later advertising our new store.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We finally got an online store which looked amazing and thanks to their PPC efforts we managed to increase our revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered faster than expected. They responded to our needs with deep understanding.

What was your primary form of communication with scandiweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They understood my vision right away - I didn't have to explain myself multiple times. Everything met my expectations! Furthermore, the increased revenue was magical.

Are there any areas for improvement or something scandiweb could have done differently?

Keep doing what you're doing and own it!

BACKGROUND

Please describe your company and your position there.

Our company's main activity is an online sale of supplements, feed and equipment for horses, and in smaller extent for dogs and cats, I hold a position of business manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire scandiweb, and what were your goals?

Our old ERP system was not suited to our needs, so we hired Scandiweb to help us find a new ERP system, and to migrate all the functionalities and data from our old ERP system into the new one.

SOLUTION

How did you select this vendor and what were the deciding factors?

Scandiweb was found through an online search, and the reason we decided to work with them was that they were prompt in their initial replies and were able to start the project without any delays.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Initially we had a video meeting to explain our needs and meet some of the team. This was then followed by a visit to our office by one of Scandiweb developers to get a more detailed idea of our current processes, system functionalities and data that needed to be migrated. Basically, the idea was to assess the complexity of the project so that Scandiweb could propose the best system for us, but also to be able to provide more info about the cost and the length of the whole process. We had a tight schedule and the whole process had to be completed the latest by the end of October. We were then given a proposal about which system would be best for our business needs and optimistic as well as realistic estimate for the whole project. To make ERP migration smoother there was also a need to change our current website hosting, so we started with this, Scandiweb first migrated our hosting, however, work on the ERP system was going in parallel to hosting migration. There were clear deadlines set for both projects and both were achieved before the deadline.

How many people from the vendor's team worked with you, and what were their positions?

three people including one full time developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our priority was to move to the new ERP system before the deadline when the old ERP system would shut down, we also wanted a system that will work better for us and make our processes more efficient, but most of all we wanted smooth migration which will not have any negative impact on our website e.g. customers not being able to order etc, which was what happened in the past. And we achieved all of this.

Describe their project management style, including communication tools and timeliness.

We have had weekly meetings with Scandiweb team for the whole duration of project. During those meetings our project manager would present weekly progress, shared any questions they might have, or any obstacles that could have an impact on the deadlines, we then also raised questions we had. Between the weekly meetings our and Scandiweb team were in constant communication via emails. As we progressed through the project the team was also making guidelines for us and sharing them via Notion page which was very helpful. We were able to ask any question we might have and we would receive an instant reply from our project manager via email.

What did you find most impressive or unique about this company?

They were a super-efficient team who was prompt in their responses,  knowledgeable, and correctly priced. The communication was top-class.

Are there any areas for improvement or something they could have done differently?

I cannot think of anything because the whole experience from start to finish was just brilliant.

BACKGROUND

Please describe your company and your position there.

I was co-owner and head of digital in european based flower delivery business, mainly operating across Baltics states.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire scandiweb, and what were your goals?

Our business had only physical stores across 3 countries and we hired Scandiweb guys to move us online. We had no in-house team responsible for digital and it was mainly on me :) Main challenge was to adjust all our retail-based processes to work into omnichannel way, and integrating with our legacy ERP system to ensure live stock updates.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did a tender across 7 agencies and scandiweb provided the most meaningful solutions to our business needs - they provided most of the answers on suggested technological solution even before discovery started.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It all started with discovery process lasting for 1 month to get to know our business and prepare business requirements for our new platform. When technical discovery was ready, we kicked off design phase and visualized all our ideas on paper. In parallel, scandiweb started to work on back end modules integration. When design was ready, we started to see all puzzles together. We worked in agile way, meeting weekly to align on sprint goals and expected deliverables. Our new store is running on Magento 2 Open Source solution and we are happy about it!

How many people from the vendor's team worked with you, and what were their positions?

During project development it was 3-4 devs, one project manager and on-demand help from SEO and CRO teams. After we went live, we have 1 dedicated developers and PM working with us daily for further enhancements and our phase 2 wishes implementation.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since we had no e-commerce before - nothing to compare with. In the first month of launch we got hundreds of orders which was very unexpected. Our Conversion Rate is a bit below industry average but we work closely with scandiweb PPC and CRO team to get it up with mainly better marketing campaigns. We are very happy with the results, all process was very smooth and outperformed our expectations.

Describe their project management style, including communication tools and timeliness.

They follow agile methodology, we had weekly meetings with PM and instant communication with anyone necessary. Communication is transparent and top-notch, with reports provided every week and visibility on what we are paying for.

What did you find most impressive or unique about this company?

Their knowledge in eCommerce business and especially Magento solution is way above any other company I worked with. Other impressing this is pro-activeness and strategic planning for our account that I have not seen from any other service provider.

Are there any areas for improvement or something they could have done differently?

We had some communication challenges with our ERP provider, and die to summer period was hard to get everyone aligned since many vacations from every team. But we resolved everything and it was not scandiweb fault as such.

BACKGROUND

Please describe your company and your position there.

Im the product owner of Bookea Vulkanisterna AB. We do self publishing and help authors publish their books.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire scandiweb, and what were your goals?

We needed a new websiite and infrastructure in Magento and found Scandiweb as a Magento developer.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at a few web development agencies and compared prices and reviews etc and decided to go with Scandiweb

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have used Scandiweb to work on different projects such as a new Magento website with a lot of back-end integrations. We have also used them for creating a new WordPress site and also a Sales statistic tool.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have had some projects that have been delayed from our initial timeframe which has been unfortunate for us. After our new site, we have had an increase of enquires and orders. I don't have the actual numbers.

Describe their project management style, including communication tools and timeliness.

We do all communication in Jira, which works well.

What did you find most impressive or unique about this company?

I like our on-demand support agreement with them, which doesn't require a full-time developer.

Are there any areas for improvement or something they could have done differently?

I think either be more realistic when suggesting a time frame for a project so it can be met or be better to keep deadlines. It is more than once that a date has been communicated and it has been delayed.

BACKGROUND

Please describe your company and your position there.

I'm the IT Project Manager for JYSK Canada

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Scandiweb.com, and what were your goals?

Scandiweb was hired primarily for development and design needs for our website. They provide support for all types of issues. We also tap their expertise for site improvement.

SOLUTION

How did you select this vendor and what were the deciding factors?

Scandiweb has been our partner since Magento 1 days, and they provide good service.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a discovery process with Scandiweb as well as we sent them our requirements. From there, they provided us with designs and we reviewed them. Afterwhich, the development works commenced.

How many people from the vendor's team worked with you, and what were their positions?

A project manager, one dedicated developer, and additional developers and designers if needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The Checkout page is now more user friendly and customers like it

Describe their project management style, including communication tools and timeliness.

We met with the PM twice a week where we discuss issues and the status of deliverables. We also create our roadmap. Jira is used to communicate development updates and emails for other communication needs

What did you find most impressive or unique about this company?

Scandiweb.com always provided high-quality services. They were professional and knowledgeable.

Are there any areas for improvement or something they could have done differently?

We are happy so far with their service and whatever areas for improvement, we communicate with them and they work with us. It is a good partnership between them and us.