scandiweb

BACKGROUND

Introduce your business and what you do there.

I’m the head of e-commerce for a tour operator company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with scandiweb?

We needed a company that could help us increase our sales by providing full-scope e-commerce solutions.

SOLUTION

What was the scope of their involvement?

scandiweb provides us with e-commerce development and design services and UI/UX analytics support. We have an existing e-commerce platform, and scandiweb is tasked with applying new technologies, methods, and case studies to build a new Magento site.

What is the team composition?

We’ve worked with more than 10 developers, a delivery manager, and an account manager from scandiweb.

How did you come to work with Perpetual?

We found scandiweb through a recommendation.

What is the status of this engagement?

We started working together in August 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project is still ongoing, but we’re happy with the results so far. We’re on schedule and still within the scope, which is a good indication that everything is going well.

How did scandiweb perform from a project management standpoint?

scandiweb has performed well in terms of project management. There have been some hiccups here and there, but they usually deliver on time and within budget.

We typically communicate through Slack, emails, and phone calls. We also have weekly meetings.

What did you find most impressive about them?

It’s great that they are on schedule because these kinds of projects tend to get out of scope.

Are there any areas they could improve?

Because of our business complexity, it would have been great if they had spent more time learning about our business area before the start of the project.

Do you have any advice for potential customers?

As with every company, make sure to do your research on the needs of your company and if the company can fit them before engaging with any kind of new partner.

BACKGROUND

Introduce your business and what you do there.

We are a company in the health and wellness industry. We focus on high quality premium food supplements (vitamins, minerals). We sell direct to end customers online and we have our own warehouse and fulfillment team. We started our company in a small garage in 2010 and today we have localized websites in all the Nordic Countries and some parts of the European Union.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the vendor?

Our previous agency made some very big misstakes when developing the Magento store. Scandiweb was able to address this issues very fast and came up with an full audit for how to resolve these issues permanently. The audit was also presented to us with a timeline and a budget. 

SOLUTION

What was the scope of their involvement? 

Full development of our Magento solution. Implementing a complete new way of working with the development of the website. 

What is the team composition? 

• Project Manager
• Developer
• Product Owner (Client)

How did you come to work with the vendor?

Personal and professional recommendations and a true feeling and believe that a partnership with Scandiweb could really make a huge impact on our business in a positive way. 

How much have you invested with them?

Around 300 000 USD since project start.

What is the status of this engagement?

We are currently having a dedicated developer and project manager for our development. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we started working with Scandiweb our revenue was around 1,5 million EUR. Today our revenue is 4 million EUR and we are still profitable. Scandiweb knows how to scale a business and is a great partner when you wanna scale your e-commerce business. 

How did the vendor perform from a project management standpoint?

The entire scandiweb team is really dedicated to the project, and the project manager is superb. 

What did you find most impressive about them?

First of all I would like to mention the development team. I think that its one of the best teams out there. They should be an inspiration for all other companies how to work with development and communication with customers.

Scandiweb is really a professional, proactive and knowledgeable partner. We are very grateful for our co-operation with Scandiweb-team.

Are there any areas they could improve?

No feedback at this point. 

BACKGROUND

Please describe your company and your position there.

We are a BNPL (Buy Now, Pay Later) payment service provider. Mostly active in Germany, Austria, Netherlands, Belgium and the Scandinavian countries. I work as a senior product manager for E-Commerce platforms.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire scandiweb, and what were your goals?

We have hired dedicated developers from Scandiweb to bring our plugins and modules for popular ecommerce platforms to top level. They have skilled and certified developers for these platforms like Magento and Shopware.

SOLUTION

How did you select this vendor and what were the deciding factors?

Trust and experience from the past.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have a fluid workflow where we base the deliverables on requirements from the market and internal priorities.

How many people from the vendor's team worked with you, and what were their positions?

We have a mixed project team. It started with two developers, at maximum it was a team of 5 developers, project manager and QA testers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We don't have measurable feedback as an increase of usage of the modules, but most of the required releases were delivered in time or even before.

Describe their project management style, including communication tools and timeliness.

Scandiweb uses dedicated project managers, and are quick with communication using the latest tools like Slack and Google Meet.

What did you find most impressive or unique about this company?

We were impressed with their flexibility, global presence, and how they found developers suited for the project.

Are there any areas for improvement or something they could have done differently?

Sometimes a bit reactive, while most of the ideas that their developers have are really good. So it would be good to let their developers share their ideas a bit more.

BACKGROUND

Please describe your company and your position there.

I am the Technical Product Owner for our US sites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire scandiweb, and what were your goals?

We needed a company that worked with Magento in a professional way that made us ready to go into the future with websites not filled with bad code and low performance. Inside E-commerce you always need to be ahead of your competitors and having a player like scandiweb on your side are helping us with that.

SOLUTION

How did you select this vendor and what were the deciding factors?

It was a combination of word of mouth and getting a good impression ourselves.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope varies a bit during a year depending on the size and complexity of the task, but this is the strong point of working with Scandiweb. They are pragmatic and move fast. Of course we could do all communication online but we are scheduling meeting where we meet offline to brainstorm around different topics and during those sessions we get to brainstorm with highely skilled individuals.

How many people from the vendor's team worked with you, and what were their positions?

The main contact point is the Project Manager. But apart from this we have a delivery manager, a key account manager and a business developer that are also active in communication. Depending on the sub-project we work on the right mix of developers are used.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As an example we have seen more than 100% increase in page speed (PageSpeed Insights) on Mobile on our last bigger project.

Describe their project management style, including communication tools and timeliness.

My main point of contact is the Project Manager. We have 2 meetings per week on Google Meet. We use Slack and communicate there daily about anything that comes up. We meet offline a couple times per year. I do not think I would want more meetings, I know more or less everything that is going on with our project.

What did you find most impressive or unique about this company?

I think they have succeeded very way to make the Project Manager really feel like a integrated part in our team and that has created a very nice setup were we feel confident and relaxed in the fact that they will always try to make an as good job as they possible can.

Are there any areas for improvement or something they could have done differently?

I think there are always hick-ups on the way. But whenever an error has happened they have been quick to adapt, and quick on fixing the error.

BACKGROUND

Please describe your company and your position there.

Ecommerce selling Vape products. I'm the marketing director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Scandiweb.com, and what were your goals?

We hired Scandiweb for migration from Magento v1 to v2,

SOLUTION

How did you select this vendor and what were the deciding factors?

We heard about them from another Ecommerce company which had collaborated with them for another project. Their expertise and cost/quality seemed fair.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Full migration from Magento v1 to v2, setting up a new Ecommerce and migrating all the data from the old site.

How many people from the vendor's team worked with you, and what were their positions?

We have worked with about 15 different developers over the years.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The goals have been reached and they are very professional and skilled when it comes to providing solutions for different tasks. Their team is very well structured and always easy to communicate with.

Describe their project management style, including communication tools and timeliness.

The structure of their teams is well organized and there's always someone assigned to our project so we can get things done quick.

What did you find most impressive or unique about this company?

Their skills and knowledge about IT and Magento especially is very extensive so the client can feel secure about their project being in good hands.

Are there any areas for improvement or something they could have done differently?

Sometimes there can be delays for certain tasks or the developers can be assigned to other projects so you don't always get the fastest response, but the team has a good communication with it's clients in order to find solutions.

BACKGROUND

Please describe your company and your position there.

I am the President and Founder of MonthlyClubs.com, a monthly subscription service club offering a high-quality selection of products from local and international Breweries, Wineries, Cigar manufacturers, and artisan cheese and chocolate manufacturers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Scandiweb.com, and what were your goals?

We were looking for a new agency partner to support us in an on-going fashion within Digital Marketing and Website maintenance areas. And since the start of our cooperation we also redesigned our website for a better user experience on both Desktop and Mobile.

SOLUTION

How did you select this vendor and what were the deciding factors?

We vetted at least a dozen off-shore developers and were impressed with ScandiWeb's body of work and management team. Their hourly rate was also where we needed to be for such a large undertaking. SOW offered the level of detail we needed to see in order to try working with an offshore vendor for the first time.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Several years ago we were looking to migrate to a newer version of the Magento platform. Our goal was to make the website more tailored for Mobile, as well as improve the overall performance. Together with Scandiweb, the approach we took was to identify the most optimal graphic design based on Analytics data and Heatmaps. While deploying the updates in a thought-out manner to avoid any loss for Search Engine ranking. Since the launch, we also collaborate on website maintenance and Digital Marketing optimization opportunities. Technologies used: Magento, Marello

How many people from the vendor's team worked with you, and what were their positions?

Around 5 which mostly includes developers, project managers, account success managers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The redesigned website was successfully delivered. We saw an increase in conversion rate and mobile traffic after the new responsive theme was launched. Additionally, we did not lose any SERP equity which was a critical requirement.

Describe their project management style, including communication tools and timeliness.

ScandiWeb's PM style has proven to be organized and detail-oriented. That said, we enjoy having direct communication with our dev team via JIRA. We ran a bit long on the relaunch of our Magento sites to M2, but it was a huge project involving 7 URLS and a heavy lift for both parties.

What did you find most impressive or unique about this company?

They've shown a deep knowledge of Magento with the ability to customize requirements when needed.

Are there any areas for improvement or something they could have done differently?

When we worked together to create a custom Oro based OMS with Marello, we spent far too much time trying to import our existing active orders. In hindsight, we should have not attempted to import our fixed term gift memberships, thus limited the scope of custom orders to be imported. Not doing so inflated the project's scope considerably. In ScandiWeb's defense, they were unable to give us a firm estimate of the import effort required in the initial SOW and stated such.

BACKGROUND

Please describe your company and your position there.

Sweet.io provides a platform for users to acquire, purchase, trade, and auction NFTs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Scandiweb.com, and what were your goals?

We initially launched with only a mobile application for our NFT platform. We needed a web app to support several client initiatives in a relatively short time.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had worked with Scandiweb at Thomson Reuters, and was impressed with their quality of work and dedication to the success of their clients.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scandiweb built a web app from scratch, supporting social login and registration, viewing user crypto wallets, auctioning NFTs, and listing NFTs for direct sale.

How many people from the vendor's team worked with you, and what were their positions?

The maximum size of the team was four, with three developers and one project manager. They were able to scale the team up and down depending on our business needs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website was launched quickly, and Scandiweb was able to iterate on it rapidly, sometimes absorbing late requirements from our clients.

Describe their project management style, including communication tools and timeliness.

The Scandiweb team was directly integrated into the rest of our development team. Our existing team provided most of the backend API work to support the site, and Scandiweb worked directly with our engineers, our QA, and our product manager.

What did you find most impressive or unique about this company?

The staff was incredibly responsive, and they were as engaged and dedicated as our internal staff. This made the project successful.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

Country Casual Teak is the nation's leading manufacturer of teak outdoor furniture. We take great pride in helping consumer and commercial clients transform their outdoor spaces into beautiful spaces that can be enjoyed for year to come. I am the Marketing and Ecommerce Director at CCT. One of my responsibilities is overseeing the day-to-day of our website countrycasualteak.com which serves both B2C and B2B clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Scandiweb.com, and what were your goals?

Scandiweb is the development arm for our website. They help with site enhancements, SEO, Magento upgrades, etc. as well as resolve any bugs or issues that may arise.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have worked with Scandiweb for years. They have worked with Country Casual Teak longer than I have! They were selected for their knowledge of Magento and the ecommerce space.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scandiweb is the development arm for our Magento Community site. They ensure all our plugins are up-to-date and working without issue. They build new areas of the site as requested and fix any issues that may arise. This year we embarked on the development of a new B2B site experience that included a proposal request process, a new client portfolio and a new downloads library.

How many people from the vendor's team worked with you, and what were their positions?

We had 2-4 people that we worked with this year including project managers and developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Scandiweb always delivers on any asks that we put forth. They QA their work and ensure that it is done correctly. We have had a busy two year and the website traffic and sales have grown significantly. The site has performed well and met the demand.

Describe their project management style, including communication tools and timeliness.

We use JIRA to communicate which has proven very effective. We also do weekly check in meetings which gives us a chance to discuss any issues and move forward on projects.

What did you find most impressive or unique about this company?

The Scandiweb.com team is very knowledgeable and has been able to address our needs. Often they bring in folks from other areas. For example when we had an SEO focused project they brought in experts from another area of the company to work with our development team.

Are there any areas for improvement or something they could have done differently?

I really don't have any complaints. We have had a good working relationship and have been able to accomplish our goals.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a sporting goods company. We have 50 retail stores and an e-commerce site.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Scandiweb.com?

We needed help building our e-commerce platform.

SOLUTION

What was the scope of their involvement?

Scandiweb developed our Magento platform from scratch, and they currently do technical SEO and digital marketing work.

What is the team composition?

We’ve worked with 20 people from Scandiweb.com; there are ten developers, four project managers, one account manager, and some CRO and marketing people.

How did you come to work with Scandiweb.com?

Scandiweb was the most suitable option for our requirements.

How much have you invested with them?

We’ve spent around €1 million (approximately $1.2 million USD) with them so far. 

What is the status of this engagement?

We started working together in January 2020, and the project it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our core KPIs are the conversion rate, revenue, site loading speed, and traffic. There have been some challenges since it’s IT, and it happened over a short time, but we’re happy overall.

How did Scandiweb.com perform from a project management standpoint?

Meeting deadlines is a more complex topic. We’ve gone over development deadlines for several reasons, but we’re satisfied in terms of communication. The main communication flow is through email, and we use Jira for the development process. We’re using Muro for a high-level overview of the timelines and Notion for documentation.

What did you find most impressive about them?

They’re dedicated, and they have a future-looking attitude.

Are there any areas they could improve?

There’s a lack of specialists in the industry. We were missing some capable and experienced project managers, but they’ve assigned new ones. Having enough competence involved in the project is key, and this has been challenging for us.

Do you have any advice for future clients of theirs?

The key is to get to know the team working for you and decide according to the feeling you get with them.

BACKGROUND

Please describe your company and your position there.

Shopping center Spice is located in Riga, Latvia and offers a unique shopping experience and the latest fashion and lifestyle items. Spice is home of more than 200 brands including many popular brands such as Zara, Massimo Dutti, H&M, Ecco, Högl, Tommy Hilfiger, Guess, and several unique brands such as Sandro, Maje, Hugo, Michael Kors, Marella, iBlues, Weekend Max Mara, Max&Co, Kiehl’s, Armani Exchange, and more.

The Spice brand also features a subsidiary brand Spice Home which is located in a separate building and embraces various home, interior, lifestyle and hobby stores. I am working in Spice for 3 years and I am responsible for multiple Marketing project management inside the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Scandiweb.com, and what were your goals?

For some long time there was the idea of the hybrid retail model but it wasn't really the highest priority till pandemic made some important changes. Overall goal was to provide eCommerce type of model on shopping mall.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were investigating multiple partners with whom we could work with and we came across Scandiweb through a recommendations by looking for companies that specialized in online store development. Out of all of them, Scandiweb was with most experience in online store development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scandiweb supported us with integrating a hybrid retail model - an online shopping mall experience developed with Magento 2 backend and ScandiPWA frontend. Development was starting from scratch by creating the way and vision of how we could add and update products from all our tenants by custom backend integrations which allow us to import product feeds from other online stores. Import configurations include all product attributes, like price, color, descriptions, images, and many more which was a challenge to showcase the products with all the latest changes from tenant online stores.

How many people from the vendor's team worked with you, and what were their positions?

At any given time, we’ve worked with about 8 people from their teams. But on an ongoing basis, it’s about 3 people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The main project lasted between May 2020 and March 2021 where during time we collected the information about tenants and fully rebranded the design of the frontend. Now, we’re on a service contract with them to support product imports and optimize SEO.

Describe their project management style, including communication tools and timeliness.

From the early beginning, we had bad luck with 2 project managers leaving the company which also affected our account, but in the end, they managed to knock this problem out of the park and top management overlook the project. We were using collaboration tools like Jira that made it easy for us to follow backlog progress and communicate. The new site has only been up for under a few months, so there is still a lot of work to be done to get more products imported from our partners.

What did you find most impressive or unique about this company?

It’s their attention to have full project documentation, high-quality code, and details, for sure. Scandiweb.com's willingness to tackle the projects no matter how complex brought the results that we envisioned. Whereas other providers might compromise the solution, Scandiweb makes sure to implement things the way we requested with the extra mile by sharing advice on how-to. Their team members are experienced and comfortable with Magento 2 and PWA.

Are there any areas for improvement or something they could have done differently?

Manage team work more effectively so the client has a maximum of 1-2 contact persons during the project.