Customer Service & IT Consulting for Logistics Company
- Customer Service Outsourcing Other IT Consulting and SI
- Confidential
- Jan. 2020 - Mar. 2025
"We were extremely satisfied with their services."
- Other industries
- Jeddah, Saudi Arabia
- 1-10 Employees
- Online Review
- Verified
ROORA ML PRIVATE LIMITED provided data entry and documentation management, customer support, and freight tracking support for a logistics company. They also process their invoice and provide billing support.
ROORA ML PRIVATE LIMITED helped the client achieve a 35% reduction in their manual data processing time, a 99.1% accuracy rate in data entry, an 85% first-response rate within 30 minutes, and a 95% query resolution rate within 24 hours. The team was reliable, efficient, and committed to quality.