Riseup Labs

BACKGROUND

Please describe your company and position.

I am the Director of Pizza Hotline

Describe what your company does in a single sentence.

We are a quick service Pizza Restaurant chain

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Riseup Labs to accomplish?

• Strengthen our Call Centre roster
• Improve efficiencies
• Assist in growing our campaign

SOLUTION

How did you find Riseup Labs?

Referral

Why did you select Riseup Labs over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Riseup Labs were assigned to this project?

20+

Describe the scope of work in detail. Please include a summary of key deliverables.

Rise Up Labs is responsible for sourcing, screening, hiring and training the new agents chosen for our Food Ordering voice campaign.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our attendance and coverage improved, quality improved while errors declined.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're excellent! Requests were met ahead of schedule and exceeded our expectations. Would highly recommend the RISE UP LABS team!

What was your primary form of communication with Riseup Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to grow, pivot and change as our campaign evolves

Are there any areas for improvement or something Riseup Labs could have done differently?

no

BACKGROUND

Please describe your company and your position there.

I am the Digital Marketing Executive at Prospect Engine.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

Riseup Labs provided mobile app development for our finance platform. Our goals were to create a 2 app platform to offer better services to our clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched online for the top developers and came across Riseup Labs and after meeting with their team I immediately knew they were a great fit for the project

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs is creating an app for a Finance company . We expect the app to be available on both Android and iOS.

How many resources from the vendor's team worked with you, and what were their positions?

4-5 plus, and have an ongoing management team through Riseup Labs. I'm very blessed to have it!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Overall We have received amazing feedback from potential users, consumers, and other notable professionals.

Describe their project management style, including communication tools and timeliness.

Very hands on approach, walk you through every phase of development, implementation, design to launch.

What did you find most impressive or unique about this company?

The experience overall was the most impressive. From day one, they worked out every detail and spec of the development. They guide us to make the smartest decisions that are cost-effective.

Are there any areas for improvement or something they could have done differently?

No, they have an amazing team that is adapting to the ongoing demand of mobile apps and they excel at their work!

BACKGROUND

Please describe your company and your position there.

I am the Graphic and UI/UX Designer at TRY Solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

We were looking for someone who could develop our client's app. Actually It was a collaboration app.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Riseup Labs online.We were searching for a development team and came across Riseup Labs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs developed an iOS and Android app for a grocery delivery startup. Internal stakeholders plan to engage Riseup Labs in the future to update the app and add more features.

How many resources from the vendor's team worked with you, and what were their positions?

There was a team of five people who worked on the project. We had a project manager from their side as well, and he was a perfect manager for the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app has been impressive, especially when it started here in Bangladesh. In my opinion, it has been successful. Client had more than 1,000 downloads of the application.

Describe their project management style, including communication tools and timeliness.

We communicated via email and phone conferences through Zoom.

What did you find most impressive or unique about this company?

We're looking forward to working with Riseup Labs in the future to upgrade the app and add some new features and services.

Are there any areas for improvement or something they could have done differently?

Don’t be afraid to ask questions because they’re always there to give you the answers you need.

BACKGROUND

Please describe your company and your position there.

I am the UI/UX Designer & IT team leader at Om.ega IT sys

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

For Augmented Reality which was used for training purposes for their internal staff.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did a google search and the skill set matched with our requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs produced a concept of an AR application, which involved UI design. Then, they developed the solution, tested it, and implemented it.

How many people from the vendor's team worked with you, and what were their positions?

One project coordinator, Technical Architect, 4 Developers, 3 Designers, 2 Testers and 1 Modeller.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As the application was developed for training purposes the technicians had hands-on experience even before getting onto the field.

Describe their project management style, including communication tools and timeliness.

We had regular communication and visits by the implementation team at the end of the project.

What did you find most impressive or unique about this company?

We were impressed by their requirement gathering, documentation, and timely execution.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the Finance Officer at Endeavor's Initiative.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

I needed a Cricket Player Stats App Which Instant Fun from Games through Fantasy Play - Cricket.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found Riseup Labs on Clutch.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

My Cricket app for both Android and iOS platforms. Players earn points on runs, wickets, catches, and others based on players in the live match in cricket. Also, we have developed an Admin Panel for professionals to run and maintain their work.

How many resources from the vendor's team worked with you, and what were their positions?

I was directly in touch with a product manager and a developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have just finished the development phase and the app will be live in the coming days. As an app owner, I am happy with the delivered work and hope to see some amazing results from people.

Describe their project management style, including communication tools and timeliness.

I had no problem contacting their team. I can directly communicate with the Project Manager and team for updates.

What did you find most impressive or unique about this company?

I am impressed with the support given by their team. They politely listened and understood every query raised by me and guided me with the flow till the end to build a better solution.

Are there any areas for improvement or something they could have done differently?

We don't have any as we are happy with the results.

BACKGROUND

Please describe your company and your position there.

I am the owner at Bio Tex Chem

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

The challenge was delivering a gorgeous custom design for my website that was visually demanding within a friendly budget.

SOLUTION

How did you select this vendor and what were the deciding factors?

I worked with them on the last project, and they did very nicely in that role. So, because we were pleased with their work in the past, I was pleased to hire them again.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs designed a high-end, custom website within a friendly budget and an aggressive timeline.

How many people from the vendor's team worked with you, and what were their positions?

Our main contact was Mr. Ratul, who served as project manager. He worked with a small team of developers and designers to build the site’s backend.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site is performing well. We had approximately 10,000 page views the first month, which is excellent for a new site.

Describe their project management style, including communication tools and timeliness.

We accepted their proposal in July 2019 and established the website in early September. They presently spend about one hour each month on on-site maintenance. While their standard package is five hours of maintenance each month, they were ready to work with us to meet our requirements.

What did you find most impressive or unique about this company?

They excelled in project management and often exceeded their deadlines.

Are there any areas for improvement or something they could have done differently?

I had no problems with them. They were very responsive and committed to what I had expected.

BACKGROUND

Please describe your company and your position there.

I am digital marketing executive at Texort.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs?

To support making a frontend UI for the secret project based on existing backend/API.

SOLUTION

How did you select this vendor?

Based on some online search and few discussion calls.

Describe the project in detail and walk through the stages of the project.

Riseup Labs was charged with creating a frontend platform for a digital marketing company. The vendor is primarily responsible for developing UI designs on ReactJS.

How many resources from the vendor's team worked with you, and what were their positions?

2-3 developers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The amazing outcome with a project delivered within a very fast agile deadline. We kept changing the SOW, but the vendor could deliver and match rapidly varying requirements. The project was delivered on time and was of excellent quality.

How effective was the workflow between your team and theirs?

Agile Scrum. Emails, Zoom, text messages, very responsive vendors.

What did you find most impressive or unique about this company?

Responsiveness and willingness to change - agile.

Are there any areas for improvement or something they could have done differently?

nothing really - we are very happy with the vendor.

BACKGROUND

Please describe your company and your position there.

I'm Business Partner at Bdultrasoft

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

We wanted a virtual reality program to showcase our new furniture.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found them on a Google search.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs developed VR software and a mobile app to showcase our furniture. They used the software to create and set up three VR stations to show our products to clients for our fair shop. They trained and walked through using the stations to our provincial managers and marketing team. Their team also supported the stations whenever any issues occurred. They are currently working on a potential VR environment technology, allowing our furniture to be seen on furniture in a VR space.

How many people from the vendor's team worked with you, and what were their positions?

We work with about 2-3 developers, one artist and a project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are acquiring ground in reaching our immediate goal to be a thought leader and gathering understanding and experience in the VR field. We are waiting for the technology to develop and preparing later to use the technology in a daily business setting. The setups showed the future of our industry to our clients, who were very impressed and led to future potential engagements.

Describe their project management style, including communication tools and timeliness.

We are in regular contact with them, and their team always gives us a vision of how to make VR technology into a functional reality.

What did you find most impressive or unique about this company?

They took their time to comprehend our vision and helped us throughout our development, even after the presentation.

Are there any areas for improvement or something they could have done differently?

Everything worked fine

BACKGROUND

Please describe your company and your position there.

We hired Riseup Labs for web design & development. We required a nice-looking and useful student portal.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

An automotive and mobile-friendly online portal for university students to know about and register for detailed educational opportunities at the University. A flexible admin CMS allows our staff to efficiently manage website content and add new programs without technical support.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to Riseup Labs by a colleague.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs was included in all elements of the project. From creativity, design, development, testing, and deployment. They supported us in specifying the design and functionality of the portal delivered recommendations on how to execute specific features best

How many people from the vendor's team worked with you, and what were their positions?

We work with Lead Product Manager and Lead Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The student portal has permitted a more streamlined and organized registration process. Over 500+ students can now view and register on the student portal.

Describe their project management style, including communication tools and timeliness.

We communicated via phone, email, and in-person meetings. The team was great at communicating and executing on time.

What did you find most impressive or unique about this company?

They delivered on what they promised on time and budget. They communicate the technical aspects of the project in a way that we can understand.

Are there any areas for improvement or something they could have done differently?

No, not really.

BACKGROUND

Please describe your company and your position there.

I am a owner of a Digital Marketing agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Riseup Labs, and what were your goals?

We wanted to execute a rapid launch for our first web product—a tough goal for the insurance industry. We hired Riseup Labs to function as part of our lean startup team.

SOLUTION

How did you select this vendor and what were the deciding factors?

An employee in my company referred to Riseup Labs after they had worked with the team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Riseup Labs designed and developed a website. The team built a marketing side and data repository. They now provide maintenance.

How many people from the vendor's team worked with you, and what were their positions?

The 5-person team included one graphic designer, three developers and one QA Engineer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our team assessed progress on existing functionalities and the consumer’s reaction to them. We built the minimum functionality and got continual input from consumers while tracking acceptance testing. In an iterative process, Riseup Labs capably revised the app based on user feedback and achieved a working system.

Describe their project management style, including communication tools and timeliness.

we had regular communication with their product manager. We monitor daily progress of the project and provide feedback if needed. We used slack, github to coordinate. They communication was excellent

What did you find most impressive or unique about this company?

Since a corporate entity owns us, most providers didn’t know how to approach us as a startup. Several couldn’t prove their capacity to follow our preference for collaboration and iterative workflows. But Riseup Labs embraced our startup team and adjusted to our specific approach

Are there any areas for improvement or something they could have done differently?

No, I can’t think of anything.