Riosmartech

BACKGROUND

Please describe your company and position.

I am the Divisional Manager of a vehicle manufacturing company.

Describe what your company does in a single sentence.

Commercial Vehicle Manufacturing Multinational Company. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Riosmartech to accomplish?

• LMS
• Content Modification & Development
• Video Content Editing

SOLUTION

How did you find Riosmartech?

Referral

Why did you select Riosmartech over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Riosmartech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We required a Learning Management System (LMS) to cater to the learning and development needs of our internal employees as well as dealer partner employees. We engaged the vendor to develop and customise the learning platform, including dashboards and reports, training content, learning capsules, and online quizzes. Currently, over 6,500 users are registered on the platform. Additionally, we availed their video editing services to enhance our existing video content and make it more engaging, effective, and easier for learners to understand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

User engagement increased significantly due to the flexibility of on-the-go learning, particularly among the sales team. Engagement in special quiz assessments has been approximately 99%. The platform has received positive feedback from users, making the overall project a success. Initially planned for just one year, the engagement was extended for an additional two years, reflecting its value and positive impact.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Exceptional support and service was provided by Mr. Rudraksh and his team. The LMS was developed and delivered within the planned timelines, with all requirements successfully fulfilled as per the defined scope of work. We also availed additional services, including video editing, development of short learning capsules and quiz platforms, content modification, and SCORM conversion. All deliverables met the expected quality standards and were completed within the agreed timelines.

What was your primary form of communication with Riosmartech?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Prompt and responsive service, consistently high-quality deliverables, and quick support whenever required. The team demonstrated a strong commitment to understanding our requirements, addressing queries promptly, and ensuring timely delivery without compromising on quality. Overall, a reliable and professional service experience.

Are there any areas for improvement or something Riosmartech could have done differently?

I am fully satisfied with the overall project progress, quality of deliverables, and support received from the team. At this point, I do not have any specific suggestions for improvement. The project has been progressing as expected, and the overall experience has been very positive.