Reev

BACKGROUND

Introduce your business and what you do there.

Ryerson University is a public research university located in Toronto, Ontario, Canada. The university operates seven academic divisions/faculties, including Faculty of Engineering and Architectural Science. the computer networks department, our staff of cross-disciplinary experts in networking, computer science and electrical and computer engineering make sure students have access to all the tools they need to succeed.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with the vendor?

We were aiming to create a point of delivery (PoD) management and reservation portal for the students to use for their server and router access. They would get the option to see available PoDs to book and book up to a year in advance. With 30-minute windows of booking they are able to book up to 2 hours in a window, with a maximum booking time per day and week also in place. An admin portal was also required to manage the student bookings and create and manage PoDs availability. 

SOLUTION

What was the scope of their involvement? 

They were responsible to design the product, the user interface and experience, and develop the student and the admin portal.

What is the team composition? 

The team consisted of a project manager which was the primary point of contact, a user interface designer, a back-end developer and a web developer.

How did you come to work with the vendor?

The developer was introduced through another member of the faculty. They were a previous client of the vendor and were satisfied with the quality and delivery of the vendor. We considered Reev among other vendors and after a few rounds of interview and meetings we decided to select Reev as the vendor, based on their product knowledge and familiarity with the server and security requirements of the project.

How much have you invested with them?

While considering the allocated budget, we invested an initial amount for the project and continued to do so as more product requirements were added. We continue to add features and invest more based on the feedback from faculty and students. The exact figures would have to remain confidential.

What is the status of this engagement?

The engagement is still ongoing for maintenance purposes and minor developments and modifications of the initially developed portal.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After a performance and usability test phase the portal was introduced to a limited number of students to test. The feedback has been positive so far and we are currently making the program available to more students. The portal has been specially helpful while students continue to study from home.

How did the vendor perform from a project management standpoint?

After the initial engagement with the project manager and designers, we moved on to bi-weekly basis updates on the project, until the beta release of the portal where we tested and reported bugs. They were prompt with the responses to our questions and concerns and made sure the security of the portal was prioritized. 

What did you find most impressive about them?

They accommodated our requests of change and prioritized the usability and the user experience of the students with developing requested features that were out of scope. These enhancements made a great difference in the initial version and allowed us add features that were not within our initial budget.

Are there any areas they could improve?

Nothing specific comes to mind. We were expecting a shorter test phase, but the duration was to be expected as we made change requests while the development was ongoing.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder of and COO of a home services provider platform operating in Latin America. We’re on a mission to provide opportunities for millions of hard-working people by connecting homeowners and service providers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the vendor?

We hired Reev to help with the product and architecture design, UI/UX and development of the platform. Reev helped us transform the opportunity we saw in the market into a profitable platform by adapting different business strategies and building a user-friendly interface reflecting our brand. They designed and implemented web panels that allowed us to keep track of the platform activity and manage users, orders and transactions.

SOLUTION

What was the scope of their involvement? 

After holding multiple product design meetings, we had a good idea of how the platform should work, and defined the roles of the clients and providers. We then waited for them to put together the user interface and experience based on the product. We went through a few revisions of the design to make sure it reflects the brand.

Then, the development process started. We faced a few issues with third-party payment providers we considered for the platform but managed to find a solution with the help of Reev’s team and the payment provider, the technical team.

Reev was responsible for requests for modification during the implementation project and made sure it does not interfere with the previously designed features. We managed to overcome several challenges during the development process, like launching the provider platform earlier to start the user recruiting process.

We re-hired Reev to design and implement a website that showcases our platform and guides users on how to use it. The website has multi-language support, and landing pages focused on visitor conversion and download optimization with customized call-to-actions.

Other pages like contact page, FAQ, blog, and a smart download page were also implemented. The website currently receives thousands of visits daily and has helped us a lot to grow our client base.

What is the team composition? 

In the first phase, we held meetings with the project manager and the lead tech, to make sure all features are user-friendly and technically feasible. We then continued communicated with the project manager as the point of contact with the designers, developers. The lead tech also was in touch with us directly, when it was needed.

How did you come to work with the vendor?

One of the partners had previous experience developing a platform with Reev. At the same time, we listed other vendors from Clutch and other sources. We compared the case studies, price point, quality of work and communication. We then decided to go with Reev given the quality of their wort, the great ideas they shared about the platform and understanding the business implications of a feature or design decision early on.

How much have you invested with them?

We’ve invested an initial amount for the MVP of the project and made requests of enhancements and modifications to the platform before and after the launch, and have invested accordingly. 

What is the status of this engagement?

Currently we’re in a maintenance phase and are planning the next phases and the product roadmap.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We received great feedback from both parties of the platform during both our early launch and the final launch. By maintaining continuous marketing we managed to grow the platform and monitor the performance of the app through the panels developed by Reev. The App Store and Play Store ratings also reflect the user engagement results.

How did the vendor perform from a project management standpoint?

The frequent progress updates helped us keep track of the project and ensure staying in the timeline. They used a project management software that helped all team members on both ends to stay updated. The responsiveness was also great during the beta and alpha phases of the project.

What did you find most impressive about them?

Their understating of the implications of user experience, user interface or development of any feature, in terms of the business was impressive. They gave us insight into potential outcomes when making a product decision. We were also impressed with their passion for the project and their willingness to go the extra mile.

Are there any areas they could improve?

As the implementation of the platform required efforts from many third parties, managing the timeline was complicated and difficult. I see some room for improvement in terms of communicating the implications of certain complications with a third-party provider on the overall timeline. But, it was all expected given the complexity of the integrations.

BACKGROUND

Please describe your company and your position there.

I am the owner of Ross Kamyar Homes, a real estate company which provides selling, buying and investment services to clients all over the GTA with over 10 years of experience in this market and hundreds of happy clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Reev?

We needed a brand new and modern website that introduces our potential clients to our services and allows us to reach them using various channels. We hired Reev to design and develop our website and CRM.

What were your goals for this project?

We wanted the website to introduce our team, services and help our clients with the right resources whether they're looking to sell or to buy.

We wanted our clients to join our weekly email list and request free home evaluations right from the website. We also wanted a CRM to manage our clients and deals and keep track of everything.

SOLUTION

How did you select this vendor?

They were introduced from us from a colleague and after sitting down with them, they understood our goals and gave us feedback on different ways to achieve them. We're impressed by how fast things got started. We did get quotes from other agencies but at the end decided to go with Reev because of the quality of their past work and their good understanding of the market we were trying to reach.

Describe the project and the services they provided in detail.

They started with our branding and provided us with different visual identity alternatives for our new look. After that was finalized we moved on to website functionalities and agreed on the way things should work.

The development phase them begun and we received weekly updates till the presentation of final version. We asked for a few tweaks and after that the website went live. They also helped us set up our social media accounts and introduced us to some marketing platforms that would help!

The website also provided us with a CRM panel to manage our current and past clients and make sure we're staying in touch with them and also managing the current clients easier and faster.

What was the team composition?

The team was composed of 4 designers/developers and one PM. The project manager was our point of contact throughout the process but we did have some online sessions with the designer in the first stages.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The new brand identity helped us redesign our print advertising and also start developing our online presence on social media. We started running social media campaigns and promoted our home evaluation tool on the website. We also used the website to showcase our best house listings.

How was project management arranged and how effective was it?

The project management was clear for us and we could see the progress at every step of the process. The PM was very responsive and got back to us with answers whenever we asked for help or clarifications.

What did you find most impressive about this company?

We found the speed of the design, implementation and communication very impressive. Compared to other vendors that we had worked with before, Reev was very flexible and responsive and they went the extra mile to make sure we're happy with the result.

Are there any areas for improvement?

We were hoping to have a better idea of the yearly maintenance cost of the website at the beginning, but as it was explained to us later it was dependant on the certain functionalities that were not final when we started. Other than that, nothing major comes to mind. Great experience overall.

BACKGROUND

Please describe your company and your position there.

Litguide is an app designed to help you meet the literacy standards in Ontario, as well as preparing you to pass the OSSLT successfully. I am the founder of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Reev?

Mobile Software Development - On both iOS and Android Platforms.

What were your goals for this project?

Find a group of developers that understood what we wanted to do and how we wanted to do it. Not only develop but embark on the journey together as a team. We expected the team to deliver quality content in a functional and practical way.

SOLUTION

How did you select this vendor?

I found them on Clutch, they were in our range and seem to have the requirements we were looking for.

Describe the project in detail.

Build the first Canadian Curriculum-based premium app for students in the Province of Ontario, we wanted a complete prep for students with reading and writing functionalities not available in the market right now.

What was the team composition?

Initially, we were communicating with Hooman the project manager which immediately attended to our requests, he handled everything with extreme professionalism and was there for us without hesitation every time we needed him.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We launched a couple of weeks ago and have already begun to gain traction on the app stores. We have gotten a lot of amazing feedback from big educational boards across the province for possible partnerships.

How effective was the workflow between your team and theirs?

Smooth, effective and professional. No other words for these guys they are on point on everything and better yet they care about your project.

What did you find most impressive about this company?

I've had many experiences with many software development companies in the past, everyone seemed to just not care about your product, they are there to do your job only for what you are giving them. I never had a good experience. Everything changed when we met Reev; they are responsive, efficient and passionate about giving your product better then what you picture it to be. They not only have the tools and experience they have character and passion for what they do!

Are there any areas for improvement?

No complaints whats so ever. If I could rate them 10 stars I would. Completely changed my perspective on software development, everyone should do it like them.

BACKGROUND

Please describe your company and your position there.

I am the president of a martial arts academy in Oakville, Ontario. We've been offering Karate instruction and training to students of all ages for the last 13 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Reev?

We hired Reev to design a brand new website for our academy and create a custom management system for managing the club students and memberships.

What were your goals for this project?

We wanted the website to reflect the academy’s values and outline the different programs we offer for students. We also wanted to make the registration easier for students and allow them to choose a membership and set up payment using the website. The management panel also had to be easy to use for us.

SOLUTION

How did you select this vendor?

We found Reev while looking for digital agencies located in Toronto, ON. We reached out to them and explained our goals and the project requirements. We received multiple quotes from different agencies and decided to go with Reev based on their portfolio and the constructive ideas they shared for the project.

Describe the project and the services they provided in detail.

The project had two main sections, the website for students and visitors, and the panel for the academy management. We had specific requirements for both. We wanted the website to allow students to sign up and set up an automatic payment from their credit cards.

The website also had to be visually appealing and to reflect the academy brand and values. Their team also recommended adding the Try One Class Free feature for new students, which we found to be popular. The management system also had to be easy to use and allow us to manage the students and their status, payment history and etc.

What was the team composition?

The team consisted of two web designers, a web developer, and a project manager. We communicated with the project manager throughout the project. We received progress reports regularly and were asked for feedback when each milestone was reached.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Since the launch of the website a few months ago, we have had a significant increase in club registrations and inquiries. The website ranking on search engines has been great and given the academy exposure. The student registration process has become easier. We have moved our records to the new management system are really happy with its structure.

How was project management arranged and how effective was it?

Before the design and development stages, Reev set deadlines for each phase. We received progress reports regularly and were asked for feedback with the way things looked and worked. They were flexible with the changes we wanted and delivered more than our expectations. They gave us options and shared their opinion when it came to making decisions, which we found very helpful.

What did you find most impressive about this company?

They really surpassed our expectations and provided more than we asked of them and consistently provided valuable recommendations that allowed us to make the best decisions.

Are there any areas for improvement?

Nothing comes to mind. We are very happy with the result and Reev’s team has been very professional throughout the entire project.

BACKGROUND

Please describe your company and your position there.

I am the founder of Aurora E&E Dentistry, a dental center located in Aurora, ON. We provide corrective, preventative and therapeutic dental services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Reev?

We hired Reev to develop a mobile oral hygiene coach app. We had a clear idea of the features required in the project and used Reev’s help to transform them into a user-friendly interface reflecting our current brand image and develop a mobile app.

What were your goals for this project?

Our main goal for the app is to engage with our patients and help them with their dental care routine. The app is designed to contribute to our dental center’s branding and online presence. We also saw an opportunity to create a faster and easier way for our patients to book appointments and discover our various range of dental services.

SOLUTION

How did you select this vendor?

Reev was recommended to us from one of their previous clients. We also created a list of other suitable vendors on Clutch, we compared the case studies and narrowed down to two other possible vendors. After initiating a conversation with all three and receiving proposals, we chose Reev based on their passion for the project, the quality of their case studies and the fair price point.

Describe the project in detail.

After the initial meetings in which we discussed our required features in detail and laid out a picture our vision, Reev came back with a few user interface designs and suggested implementing a 360-degree tour feature in the app, that we liked very much. After the timeline for the project was finalized, we were presented a working prototype of the app, in which we required some changes. We stayed in contact with the project manager throughout the development phase and received progress updates.

What was the team composition?

In the first phase, we held meetings with a designer and the project manager. We stayed in contact with the project manager throughout the rest of the project and communicated with the 2 designers and the 2 developers that worked on the project through him.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Although a few weeks have passed since the launch of the first version, we have received positive feedback from our customers both in-person and online. We plan to recommend the app to our patients from now on, to help them with creating and maintaining their dental hygiene routine. We also plan to run local and online marketing campaigns using the app soon.

How effective was the workflow between your team and theirs?

We were satisfied with the communication system in place for the project. The progress updates helped us keep track of the project and ensure staying in the timeline.

What did you find most impressive about this company?

We were impressed with their passion for the project and their willingness to go the extra mile. They ensure our users will get the best experience in the app. We welcomed their recommendation for the features and respected their expert opinion when it came to UI/UX. I also found the implementation quality and their attention to the smallest details very impressive.

Are there any areas for improvement?

At first, we were hoping for a shorter timeline, but after observing the well-thought-out process of the project, I am happy we didn’t sacrifice quality for a quicker launch date.

BACKGROUND

Please describe your company and your position there.

I'm a freelance artist working on graphic designs, canvas painting, and sketching. I also founded and run an apparel brand named Unorthodox Studio.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Reev?

I was recently presented with AR applications in arts and decided that I really wanted to experience and build a platform to showcase my portfolio and art in an outstanding way. I decided to start looking for app development companies in Toronto.

What were your goals for this project?

To offer a unique experience to my potential clients. I didn’t want a generic application with a simple design; I wanted an app to showcase my portfolio and create a personal connection between me and my audience.

SOLUTION

How did you select this vendor?

I was looking for agencies in Toronto and looked at several options on Clutch, but their portfolios weren’t promising so I doubted if they could bring my ideas and vision to life. I was introduced to Reev through the developer who did my website. After meeting with them and a couple of other agencies, I decided to go with Reev because of their understanding of my vision and their reasonable pricing.

Describe the project and the services they provided in detail.

After some initial meetings, we had a few brainstorming sessions in which they suggested features we could add to the app and gave me sketches. The app design was very important to me as it had to make a great impression on my audience.

After the features were finalized, I was presented with the UI/UX. I decided to not to go with an Android version for budget reasons, so developed the iOS version. It has AR functionality and music playlists, as well as a simple contact page.

What was the team composition?

I was regularly in touch with the project manager and the designer. I was also introduced to the two iOS developers who developed the video call function.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The app has allowed me to promote my work as an artist on social media, increasing my following on Instagram. It also makes a great first impression with my potential clients in person.

How was project management arranged and how effective was it?

The progress management was very easy for me to understand and keep track of. The goals of each meeting were emailed to me beforehand and I was given bi-weekly progress reports. They also gave me access to the beta version a week before the launch.

What did you find most impressive about this company?

The brainstorming session and idea generation process were very impressive. The team was very creative in the way they approached my goals, coming up with the playlist idea—it’s a great way for me to connect with my audience on a personal level. I was also happy that I could build the app with such quality within my budget.

Are there any areas for improvement?

I was satisfied with the entire flow of the project. I'd have appreciated if they could have helped me with decision makings about the features, but they left that to my perspective which is entirely okay as well.

BACKGROUND

Introduce your business and what you do there.

I’m CEO of Floraverve. We sell essential oils and other products that are related to natural remedies, as well as devices like diffusers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reev?

After we developed our website, we decided to provide a mobile application to make it easier for our customers to purchase our products. We also wanted to utilize the app to better communicate with our customers.

SOLUTION

What was the scope of their involvement?

Reev designed and developed the mobile app for us. First they researched our business to learn what we needed. Our first priority is iOS but we are planning an Android version next year. Then they sent us a draft of the prototype including different pages and features that they can provide. We made edits and comments, which they implemented in the beta version.

Next we asked to add additional features, which they are still working on. We asked them to implement AR in the iOS version so our customers can detect our essential oils bottles. It will also show the product's properties, remedies, and other information. We also asked them to provide a feature that lets customers select their desired essential oil in a separate package. They also did some work on our brand.

What is the team composition?

There’s a team of 4–5 people working on our project. We primarily work with a project manager, who also is responsible for UI. Our other main contact is the developer/designer.

How did you come to work with Reev?

One of my friends previously used them for a project. We had several meetings with them before starting the job. As soon as we asked them to start the work, they presented us with a timeline for the job.

What is the status of this engagement?

We started working together in September 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since it’s still in beta, we don't know if it will provide better communication with our customers. My colleagues that tested the beta version really liked it. The user-friendly platform will enable our customers to find the products that they need. The AR functionality is something that our competitors don't have. That kind of creative feature will help our company develop our business.

How did Reev perform from a project management standpoint?

Their team is very responsive. We communicate through email, phone, and some in-person meetings in our office. We’re completely satisfied with their services and ability to stick to the schedule.

What did you find most impressive about them?

Their team is flexible and innovative. Also, their prices are competitive with other firms.

Are there any areas they could improve?

When we ask them for a new functionality, they research and review various features. They come back to us with suggestions that they think are suitable solution to our needs. However, we’d prefer that they present us with all options and let us decide which one to implement.

Do you have any advice for potential customers?

Know what you are looking for and your targets. They will provide a map and prototype first so you can decide what approach is best for your business. The more you can tell them exactly what you’re looking for, the faster they can take action.

BACKGROUND

Introduce your business and what you do there.

I am the Co-founder and Business and Financial Director of IMS-International, a community founded to facilitate the communication between international students currently enrolled at the Institute of Medical Sciences at the UofT. We aim to promote an authentic, dynamic, and supportive international student community, in which students will be able to address any thoughts and concerns that may arise as they navigate their academic experience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the vendor?

We were looking help with our website’s branding, design, and development. Reev helped us transform our vision for the website into an accessible portal. They helped us develop a brand identity suitable for a digital medium and ensured the website design was based on the branding and reflected our identity and mission.

SOLUTION

What was the scope of their involvement? 

After the initial brainstorming meetings, we outlined the structure the website and its pages. They then provided a few branding alternatives that would work well for the website and worked with us to set up the development environments required for the website. The development phase was then started and we were given updates on the progress of the project.

The initial version was then shared with the community members and they collected feedback and applied the required modifications. They provided us with video tutorials of the admin portal of the website and helped us get started with inputting our events and other content. We were then able to launch and promote the website.

What is the team composition? 

Initially, we had a few meetings with the project manager and shared our vision of the website. Afterward, we communicated with the PM as the project point of contact. He was in touch with a designer, and a web developer to make the required arrangements.

How did you come to work with the vendor?

One of the members had previous experience with Reev. We also explored other qualified vendors and evaluated them in terms of case studies, price point, quality of work and communication. We then decided to go with Reev given the quality of their work, price point and enthusiasm for the project.

How much have you invested with them?

We have currently invested an initial amount for the platform development efforts. We’re looking to invest more into the product and develop more features in the coming quarter.

What is the status of this engagement?

On-going

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had fantastic feedback from all the community members and co-founders. We’ve seen an increase of participants in our events since the website was launched. We look forward to adding more pages and sections to the website in the near future.

How did the vendor perform from a project management standpoint?

Their team was responsive to our change requests and always provided us with alternatives and the solutions we were looking for.

What did you find most impressive about them?

Their flexibility to our changes request and the turnaround times were impressive.

Are there any areas they could improve?

I cannot think of any.