What evidence can you share that demonstrates the impact of the engagement?
Since it’s still in beta, we don't know if it will provide better communication with our customers. My colleagues that tested the beta version really liked it. The user-friendly platform will enable our customers to find the products that they need. The AR functionality is something that our competitors don't have. That kind of creative feature will help our company develop our business.
How did Reev perform from a project management standpoint?
Their team is very responsive. We communicate through email, phone, and some in-person meetings in our office. We’re completely satisfied with their services and ability to stick to the schedule.
What did you find most impressive about them?
Their team is flexible and innovative. Also, their prices are competitive with other firms.
Are there any areas they could improve?
When we ask them for a new functionality, they research and review various features. They come back to us with suggestions that they think are suitable solution to our needs. However, we’d prefer that they present us with all options and let us decide which one to implement.
Do you have any advice for potential customers?
Know what you are looking for and your targets. They will provide a map and prototype first so you can decide what approach is best for your business. The more you can tell them exactly what you’re looking for, the faster they can take action.