Redefine Web

BACKGROUND

Please describe your company and position.

I am the Founding Partner of Caron Chiropractic and Physical Therapy

Describe what your company does in a single sentence.

I'm the founding partner at Caron Chiropractic and Physical Therapy. We help patients with chiropractic care and physical therapy to support recovery and long-term wellness.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Redefine Web to accomplish?

• Redesign and redevelop the website to create a cleaner, more patient-friendly experience. Improve mobile performance and a clearer path to booking appointments.
• Improve local search visibility through targeted SEO for chiropractic and physical therapy services, supported by a structured PPC strategy to reach patients actively searching for care.
• Move to reliable managed web hosting to keep the site fast, secure, and consistently available for patients.

SOLUTION

How did you find Redefine Web?

• Online Search
• Referral

Why did you select Redefine Web over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Redefine Web were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redefine Web took on a comprehensive rebuild of our web presence from the ground up. On the design and development side, they restructured the site architecture to make it easier for patients to find service information quickly, rebuilt key pages including our homepage, service pages, and contact flow, and significantly improved the mobile experience — which is where a large portion of our patient traffic comes from.

The SEO engagement covered both on-page and local search optimization. They audited and rewrote page content to target the search terms our patients were actually using, optimized our Google Business Profile, and built out a local SEO strategy suited to a multi-service clinic. Alongside that, they set up and managed PPC campaigns designed to capture high-intent patient searches — particularly for new patients seeking chiropractic and physical therapy services in our area.

The site was also migrated to their managed hosting environment, which provided better load times, improved security, and removed the maintenance burden from our team. Throughout the engagement, all five service areas were coordinated together rather than treated as separate workstreams, which kept the messaging and technical setup consistent across channels.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were meaningful across multiple areas. Our search visibility improved noticeably for local chiropractic and physical therapy terms, and we started seeing a higher volume of organic traffic from patients in our service area. The quality of inbound inquiries also improved — people arriving at the site were better informed about our services before reaching out, which made the conversion process more efficient.

The PPC campaigns contributed targeted traffic from the outset, helping to bridge the gap while the SEO work built momentum. Appointment booking became a more straightforward path for patients, and we received direct feedback from new patients who mentioned finding us online and said the site gave them confidence in our practice.

Site performance also improved post-migration to managed hosting, with faster load times that supported both user experience and search rankings. Across the board, the work produced a more credible, functional online presence that reflects the level of care we provide.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was one of the stronger aspects of working with Redefine Web. From the start, they laid out a clear timeline for each phase of the engagement — design, development, SEO setup, and PPC launch — and they stuck to it. Deadlines were met without us having to follow up, which is not always the case when working with agencies juggling multiple clients.

When we had feedback or requested changes, their turnaround was prompt and they communicated clearly about what was being adjusted and why. There was never a period where we felt left in the dark about where things stood. They proactively shared updates rather than waiting to be asked, and when questions came up around SEO strategy or ad performance, they explained their reasoning in plain terms rather than technical jargon.

For a practice like ours where the team doesn't have dedicated marketing staff, having a partner that managed the process with that level of organization made a real difference. It freed us to focus on patient care rather than project coordination.

What was your primary form of communication with Redefine Web?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They kept the process simple and focused on what would actually help patients find us.

Are there any areas for improvement or something Redefine Web could have done differently?

No real areas for improvement. We were pleased with the work and communication.

BACKGROUND

Please describe your company and position.

I am the Commercial Finance & Consulting Officer of The Onyx

Describe what your company does in a single sentence.

I help support businesses that are seeking commercial funding, financing guidance, and strategic consulting support. We provide commercial finance and consulting services for businesses seeking funding, growth planning, and strategic support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Redefine Web to accomplish?

• Design and develop a WordPress website
• Create a customer portal to collect sensitive data
• Generate leads from SEO and Google Ads

SOLUTION

How did you find Redefine Web?

Online Search

Why did you select Redefine Web over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Redefine Web were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled small business web design, web development, and local SEO for The Onyx Equity Group. Their work included improving the structure of the website, refining service pages, strengthening the messaging, and creating a cleaner inquiry path for lead generation. They made the site easier to understand for prospective clients and helped us present our commercial finance and consulting services with more clarity and professionalism. Key deliverables included revised service pages, improved website layout, clearer calls to action, better lead flow, updated messaging, and SEO support aimed at improving local search visibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website is polished and easier for prospects to understand. Visitors can now identify our services more quickly, which has helped generate stronger inquiries. The improved structure and clearer messaging have made the site more useful for prospective clients looking for commercial finance or consulting support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed the project in an organized and dependable way. They delivered work on time, communicated clearly, and responded well whenever we needed updates or adjustments. The process stayed smooth from start to finish, and they kept the project moving without making it feel complicated.

What was your primary form of communication with Redefine Web?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to keep the project moving in a simple, organized way stood out the most. They understood our goals quickly, translated our services into clearer website messaging, and made the process easy for our team.

Are there any areas for improvement or something Redefine Web could have done differently?

No major improvements come to mind.

BACKGROUND

Please describe your company and position.

I am the Chief Medical Officer of Sambunaris & Associates

Describe what your company does in a single sentence.

I oversee the clinical direction of the practice and help guide decisions related to patient access, communication, and the overall patient experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Redefine Web to accomplish?

• Create a more professional and trustworthy website
• Improve our search visibility
• Drive consistent appointment inquiries

SOLUTION

How did you find Redefine Web?

Online Search

Why did you select Redefine Web over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Redefine Web were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redefine Web handled the website design, development, SEO, and hosting for our practice. Their work included reviewing our existing website, planning a clearer site structure, redesigning key pages, developing the new site, improving mobile responsiveness, creating cleaner navigation, and making it easier for patients to request appointments. Key deliverables included updated provider pages, treatment and service pages, improved appointment pathways, on-page SEO updates, metadata optimization, local SEO improvements, technical SEO cleanup, hosting setup, site migration, performance checks, security support, and ongoing hosting maintenance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website now looks more credible and professional, and patients can find provider information, treatment details, and appointment options more easily. Appointment inquiries have become more consistent, and patients seem to have a clearer understanding of our services before contacting the office. The site performs well on desktop and mobile, and the hosting has been reliable since launch. Our local search presence has improved through stronger page structure, SEO updates, and better technical setup.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed the project well. Their team was organized, responsive, and clear about next steps. They delivered the main items on time and kept communication straightforward. When we had questions or requested updates, they responded thoughtfully and made the changes without confusion. Their hosting support has been dependable, and they have been easy to reach when we needed assistance.

What was your primary form of communication with Redefine Web?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their understanding of patient concerns stood out most. They recognized that people visiting a psychiatry website may be dealing with sensitive issues, so the website needed to feel calm, credible, and easy to use. I appreciated that they combined web design, SEO, and hosting in a way that felt organized and practical.

Are there any areas for improvement or something Redefine Web could have done differently?

Nothing significant comes to mind. It was a positive experience from start to finish, and we were satisfied with the website, SEO work, and hosting support.

BACKGROUND

Please describe your company and position.

I am the Owner of Ponderosa Natural Medicine.

Describe what your company does in a single sentence.

I’m the owner of Ponderosa Natural Medicine. I oversee the practice, patient experience, and business operations, including how we present our services online and connect with new and existing patients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Redefine Web to accomplish?

• Improve our website
• Strengthen our visibility in search
• Increase incoming appointments

SOLUTION

How did you find Redefine Web?

Referral

Why did you select Redefine Web over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Redefine Web were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redefine Web provided healthcare web design, web development, and SEO services for Ponderosa Natural Medicine. Their work included refreshing the overall website design, improving the structure and presentation of our treatment information, and making the site easier for patients to navigate.

They also worked on healthcare-focused SEO, including improving our local search presence for clinic-related searches. Key deliverables included an updated website design, improved service pages, clearer messaging, development updates, and local SEO improvements intended to help patients find and contact our practice more easily.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website gives patients a much better understanding of our services and presents the practice in a more professional and personal way. Since the project, we have seen more appointment interest and a stronger search presence. The site is easier for patients to use, and it better supports inquiries from people looking for naturopathic and integrative medicine services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Redefine Web managed the project well. They kept the work moving, delivered items on time, and were responsive throughout the engagement. When we had questions or needed adjustments, they addressed them quickly and communicated clearly.

What was your primary form of communication with Redefine Web?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to make the website feel both professional and personal. They understood that a healthcare website needs to build trust while also clearly explaining services, and they were able to balance those priorities well.

Are there any areas for improvement or something Redefine Web could have done differently?

Nothing significant. We were happy with the finished work and the overall experience.

BACKGROUND

Please describe your company and position.

I am the Owner of Rawson Dental

Describe what your company does in a single sentence.

I’m the owner of Susan Chmiel, DDS. We provide dental care and ongoing treatment for patients in our community.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Redefine Web to accomplish?

• Redesign our outdated dental website
• Improve local SEO visibility in search results
• Increase patient appointment requests

SOLUTION

How did you find Redefine Web?

Online Search

Why did you select Redefine Web over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Redefine Web were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Redefine Web to redesign our outdated website, improve local SEO visibility in search results, increase patient appointment requests, and create a more mobile-friendly experience that better reflects a modern dental practice.

They handled the full website redesign, custom web development, and local SEO optimization for our dental practice. This included improving site structure, redesigning service pages, optimizing for mobile responsiveness, and enhancing on-page SEO to improve local search rankings and patient acquisition flow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw improved visibility in local search results, an increase in patient inquiries through the website, and a noticeable improvement in overall online presence and professionalism. The website now performs significantly better on mobile and is easier for patients to navigate and book appointments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered all milestones on time and maintained a well-organized workflow throughout the project. They were responsive to feedback, quick to implement changes, and ensured everything aligned with our expectations.

What was your primary form of communication with Redefine Web?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand the needs of a dental practice and translate that into a clean, high-performing website was impressive. Their communication was clear, and they balanced design, usability, and SEO effectively.

Are there any areas for improvement or something Redefine Web could have done differently?

The entire engagement was smooth and well-executed from start to finish.

BACKGROUND

Please describe your company and position.

I am the Owner of Parker Natural Medicine

Describe what your company does in a single sentence.

I’m the owner of Parker Natural Medicine. I oversee the practice, patient experience, and the way we present our services to people looking for naturopathic and integrative healthcare.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Redefine Web to accomplish?

• Redesign and improve our website
• Increase our visibility for patients
• Support with SEO, PPC, and Google Ads

SOLUTION

How did you find Redefine Web?

Online Search

Why did you select Redefine Web over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Redefine Web were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redefine Web handled healthcare web design, website development, SEO improvements, and support for PPC and Google Ads. They reorganized the website structure, improved the treatment and service pages, refined the messaging so it was easier for patients to understand, and made the site cleaner and more user-friendly. They also worked on local SEO for the clinic, optimized important pages for search visibility, improved on-page content, and helped us better target patients looking for naturopathic and integrative care. Their work also included recommendations and support for Google Ads/PPC campaigns to help drive more relevant traffic and appointment inquiries.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website is easier for patients to use, and we have seen more consistent appointment inquiries since the updates. Our visibility in search has improved, especially for local healthcare-related terms, and the combination of SEO and Google Ads support has helped bring in more relevant visitors. Overall, the project improved both the presentation of our practice and the quality of online leads.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed the project well, stayed on schedule, and communicated clearly throughout the process. Whenever we needed adjustments to website content, design elements, SEO priorities, or advertising-related items, they were responsive and easy to work with.

What was your primary form of communication with Redefine Web?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to the patient experience stood out. They were able to combine clean web design, healthcare-focused content, SEO, and PPC/Google Ads strategy in a way that felt cohesive and appropriate for our practice. They understood that patients need clear information and a trustworthy online experience before reaching out.

Are there any areas for improvement or something Redefine Web could have done differently?

We were pleased with the overall process, the communication, and the final results.

BACKGROUND

Please describe your company and position.

I am the https://madisonparkdental.com/ of Madison Park Dental

Describe what your company does in a single sentence.

I’m the owner of Madison Park Dental. I oversee the practice and make decisions related to our patient experience, operations, and online presence. We provide dental care for patients, ranging from routine preventive visits to more involved dental treatments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Redefine Web to accomplish?

• Improve our website
• Improve our local search visibility
• Generate more appointment requests
• Effective Google Ads campaigns

SOLUTION

How did you find Redefine Web?

Online Search

Why did you select Redefine Web over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Redefine Web were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redefine Web provided dental web design, web development, local SEO, Google Ads, and PPC management services for our practice. Their work included improving the overall design and structure of the website, updating service pages, enhancing the mobile experience, and making the site easier for patients to navigate. They also worked on local SEO improvements to help increase our visibility in search results for patients looking for dental care in our area. 
In addition, they managed our Google Ads and PPC campaigns, helping us target relevant local searches and drive more qualified patient inquiries. The key deliverables included an improved website experience, optimized service content, better mobile usability, local SEO enhancements, and ongoing paid advertising campaign management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the project, we saw stronger search visibility, an increase in patient calls, better appointment request flow through the website, and more qualified inquiries from Google Ads. The combination of website improvements, SEO, and PPC helped the site become more useful for patients while better supporting our practice’s growth goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was clear, organized, and reliable. They delivered items on time and were responsive when we had questions or feedback. Throughout the process, they listened to our needs and made the experience straightforward.

What was your primary form of communication with Redefine Web?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They kept the process simple and focused. They understood our goals as a dental practice and stayed focused on improvements that would make the website and ad campaigns more helpful for patients and more effective for generating appointment requests.

Are there any areas for improvement or something Redefine Web could have done differently?

The work met our expectations very well, and we were satisfied with the results and the overall process.

BACKGROUND

Please describe your company and position.

I am the Owner of Red Door Chiropractic

Describe what your company does in a single sentence.

I’m the Founder of Red Door Chiropractic. I oversee the clinic’s operations, patient experience, and growth initiatives, including our online presence and local marketing efforts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Redefine Web to accomplish?

• Improve our website
• Make it easier for patients to understand our services
• Appear in local search results

SOLUTION

How did you find Redefine Web?

Referral

Why did you select Redefine Web over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Redefine Web were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redefine Web provided healthcare-focused web design, web development, and SEO services for our chiropractic clinic. Their work included improving the website's overall look and structure, refreshing key service pages, and making the site easier for patients to navigate.

They also focused on mobile usability so visitors could easily browse the site and contact us from their phones. On the SEO side, they worked on local optimization to help our clinic rank higher in search results for relevant chiropractic and wellness-related queries. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website feels much stronger and more professional than before. Patients are able to find the information they need faster, and the site does a better job explaining our services. Since the improvements, appointment requests have been more consistent, and our online presence feels more aligned with the quality of care we provide in the clinic.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was reliable and straightforward. Redefine Web stayed on schedule, communicated clearly, and responded quickly whenever we had updates or questions. They made the process easy for us and were flexible when we needed small changes or clarifications during the project.

What was your primary form of communication with Redefine Web?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They made the process practical and understandable, without overcomplicating things. Their team understood what a healthcare business like ours needed and focused on work that would actually improve the patient experience and support our local visibility.

Are there any areas for improvement or something Redefine Web could have done differently?

We were satisfied with the full process and the final outcome. Redefine Web delivered what we needed and made the experience smooth from start to finish.

BACKGROUND

Please describe your company and position.

I am the Owner of Dr. Maz Ghodsian

Describe what your company does in a single sentence.

I’m the owner of a private medical practice. Our practice provides care and treatment for patients in our community, and our website plays an important role in helping patients learn about our services, understand available treatments, and contact us for appointments or inquiries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Redefine Web to accomplish?

• A redesigned medical practice website
• Web development and website updates
• Improved service and treatment pages
• Healthcare SEO improvements
• Google Ads campaign management
• A clearer patient journey through the website

SOLUTION

How did you find Redefine Web?

Referral

Why did you select Redefine Web over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Redefine Web were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Redefine Web to improve our overall online presence and help our practice attract more patient inquiries through our website and digital marketing channels.

Our main goals were to update and modernize the website, improve the way our services and treatments were presented, increase our search visibility through healthcare SEO, and support paid traffic through Google Ads management. We wanted a website that looked professional, was easy for patients to navigate, and made it simple for visitors to contact the practice.

We were also looking for a team that understood the specific needs of a medical practice, including how patients search for healthcare services online and how medical content should be presented in a clear, trustworthy, and patient-friendly way.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project helped improve our online visibility and made our website much more effective for patients. After Redefine Web’s work, we saw stronger patient inquiries and a clearer presentation of our services and treatments.

The updated website made it easier for patients to understand what we offer and contact the practice. Our service pages became more organized and informative, and the overall website experience improved. The combination of SEO and Google Ads support also helped bring more relevant attention to the practice online.

Overall, the project successfully improved our digital presence and gave us a stronger foundation for attracting and converting patient inquiries.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Redefine Web’s project management was dependable throughout the process. The founder of the agency was personally involved in my project and delivered items on time to keep the project moving forward. Whenever we needed changes or had feedback, they responded quickly and made adjustments without delays.

Their team was easy to work with and communicated clearly. They understood our priorities and were flexible when updates were needed. The process felt organized, and they ensured the website, SEO, and advertising work stayed aligned with our goals.

What was your primary form of communication with Redefine Web?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand both the technical and patient-facing aspects of the project. They knew how to handle web design, SEO, and Google Ads, but they also understood how patients interact with medical content. Also, it felt like the agency reflected the founder's extensive industry experience. 

They presented our services in a way that was professional, clear, and easy for patients. That balance was important because a medical website needs to be informative and trustworthy while also being simple enough for patients to navigate.

Their ability to combine healthcare website design, SEO strategy, and paid advertising into one complete solution made them stand out.

Are there any areas for improvement or something Redefine Web could have done differently?

I do not have any major improvement points. The process went well, and we're satisfied with their work, communication, and results.

BACKGROUND

Please describe your company and position.

I am the Owner of Adhesion Release

Describe what your company does in a single sentence.

We provide massage and manual therapy services for clients seeking pain relief and better movement.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Redefine Web to accomplish?

• New website design
• Ongoing search engine optimization
• Pay Per Click management service

SOLUTION

How did you find Redefine Web?

Referral

Why did you select Redefine Web over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Redefine Web were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I wanted a stronger, more professional WordPress website, better local search visibility, and a clearer way for clients to understand my services and request appointments. I was also looking for support with SEO. The site needed to perform better and build a stronger foundation for future pay per click marketing services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They handled WordPress web design, local SEO, and PPC campaigns to deliver leads consistently. The deliverables included updated service pages, improved mobile layout, and a cleaner appointment request flow. The website now feels much more professional, clients can find information more easily, and inquiries have been more consistent. The updates improved both usability and our overall presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They stayed on top of timelines and responded well whenever I had questions or needed edits. The process felt organized, straightforward, and easy to manage. Communication was consistent, and they were responsive throughout the project.

What was your primary form of communication with Redefine Web?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness and practical advice stood out to me. They were easy to communicate with and gave recommendations that made sense for my business rather than overcomplicating things. I also appreciated that they understood how web design and SEO need to work together for a small service-based business.

Are there any areas for improvement or something Redefine Web could have done differently?

Nothing major. The process was straightforward and positive overall.