Probey Services

BACKGROUND

Please describe your company and position.

I am the Senior Advisor of Sundsstaden AB

Describe what your company does in a single sentence.

Sundsstaden AB is a consulting company active in Real Estate Consulting, primarily with the brokerage of commercial properties and premises.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

Our old website was a major source of frustration. It was essentially a digital business card. When we had a new property to list, we would send potential clients a PDF via email, and they had no easy way to visualize the space or understand its potential. Our main goals for Probey were: To create a dynamic, visual property portfolio that would act as a 24/7 showcase for our listings. 
We needed a place where high-quality photos, floor plans, and key details could be easily accessed by interested parties. To establish our firm as a trusted advisor by sharing our knowledge of the local commercial real estate market, not just listing properties for sale. To build a simple, behind-the-scenes system for our agents to add and manage property listings without needing technical skills. 
We were tired of waiting for our old IT guy to make simple updates, which sometimes took days. To capture serious inquiries from potential buyers or tenants through a structured system, so we could follow up with them properly.

SOLUTION

How did you find Probey Services?

• Online Search
• Referral

Why did you select Probey Services over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services listened carefully to our needs and built a website that is both beautiful for our clients and incredibly practical for our team.

The key things they delivered were:

• A Modern, Image-Focused Website Design: They built a clean, professional site that puts photography and visuals first. The design feels spacious and high-end, which reflects the quality of the properties we represent.
• A Dynamic Property Listings Platform: This is the heart of the site. They created a system where we can easily add new listings. Each property gets its own page with a photo gallery, embedded floor plans, a detailed description, and a clear contact form.
• An "Insights" Blog Section: Probey helped us set up a dedicated section for our market knowledge. Here, we can publish articles about commercial real estate trends, advice for new business owners, and overviews of different neighbourhoods.
• An Easy-to-Use Agent Backend: They built a simple, password-protected admin area. Now, when we have a new listing, my partner or I can log in, upload the photos, type in the details, and hit "publish" in less than fifteen minutes. It has given us complete control.
• A Lead Management System: All inquiries from the website forms go into a private, organized database. We can see who inquired about which property, when they did it, and their contact information, so no lead ever gets lost in a crowded email inbox.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website has become one of our most valuable business tools.

• Faster Leasing and Sales: We recently listed a small but charming office space in a historic building. In the past, it might have taken time to find the right tenant. With the new website, we published the listing with beautiful photos and a downloadable floor plan. A young architecture firm saw it online, loved the character of the building, and submitted an inquiry through the site. We had a signed lease within three weeks. The client told us the website gave them all the information they needed to feel confident making a decision quickly.
• Establishing Expert Authority: I wrote a short article for the "Insights" section about the growing demand for flexible office spaces in our city. A journalist from a local business publication found it through a Google search and called me for a quote for her story. This led to our firm being mentioned in the article, which brought us several new client calls. The website is now working to bring clients to us, instead of us always having to chase them.

Streamlined Internal Workflow: The time we save on managing listings is significant. We no longer waste hours resizing photos or formatting PDFs. This gives us more time to do what we do best: meeting with clients and visiting properties.

The new website has become one of our most valuable business tools.

• Faster Leasing and Sales: We recently listed a small but charming office space in a historic building. In the past, it might have taken time to find the right tenant. With the new website, we published the listing with beautiful photos and a downloadable floor plan. A young architecture firm saw it online, loved the character of the building, and submitted an inquiry through the site. We had a signed lease within three weeks. The client told us the website gave them all the information they needed to feel confident making a decision quickly.
• Establishing Expert Authority: I wrote a short article for the "Insights" section about the growing demand for flexible office spaces in our city. A journalist from a local business publication found it through a Google search and called me for a quote for her story. This led to our firm being mentioned in the article, which brought us several new client calls. The website is now working to bring clients to us, instead of us always having to chase them.

Streamlined Internal Workflow: The time we save on managing listings is significant. We no longer waste hours resizing photos or formatting PDFs. This gives us more time to do what we do best: meeting with clients and visiting properties.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey's project management was clear and reliable. They gave us a straightforward timeline at the beginning and stuck to it. Every week, we had a short video call where they showed us their progress and asked for our feedback. They delivered the first design mock-up and the final website right on the dates they promised.

They were always very responsive. I remember one time, just after we launched, we realized we had forgotten to ask for a simple map to be added to each property page showing its location. It was a small thing, but important. I sent a slightly embarrassed email to our project lead. 
He wrote back within the hour, saying, "That's a great idea, we should have thought of that ourselves." His team had a simple, elegant map feature added to every single property page within two days. They never made us feel like our requests were a bother.

What was your primary form of communication with Probey Services?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing was how they took the time to understand our very local business. They asked us about the specific neighbourhoods we work in and the types of clients we serve. They didn't just give us a generic real estate template.

This showed up in a brilliant little feature they suggested. They noticed we often talk about "the feeling" of a neighbourhood. So, they proposed we add a section to each property page called "The Neighbourhood," where we can add a few photos of nearby cafes, parks, and public transport links. 
This might seem small, but for a business owner choosing a new location, it's incredibly valuable. It showed us that Probey was thinking about our client's entire experience, not just building a website.

Are there any areas for improvement or something Probey Services could have done differently?

This is a very small thing, but if I had to think of one, it would be the photo gallery. The system they built is great, but we didn't realize at first how important the order of the photos would be. We uploaded a few listings where the best photo was not the first one. It took us a little while to figure out we could drag and drop them to reorder them. 
Maybe a one-sentence note during training like, "Remember, you can drag the photos to choose which one appears first!" would have helped. But once we learned, it was easy. It's a tiny point in a project that was otherwise perfect for us.

BACKGROUND

Please describe your company and position.

I am the CEO of Graco Oilfield Services

Describe what your company does in a single sentence.

When you choose Graco Oilfield Services you get extraordinary safety and service performance that lowers risk and field operating cost better than anyone.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

Our old website was a major bottleneck. It was built like a simple online flyer, and it was hurting us in a few key ways. We needed a website that worked as hard as our field crews. Our main objectives were: To move from a static "brochure" site to a dynamic client portal. We needed a secure, private space where our key clients could log in and see the real-time status of their projects, review safety documentation, and access customized performance reports. 
To clearly and powerfully communicate our safety-first culture. Our old site just had a sentence about safety. We needed to show, not just tell, how we lower risk, with dedicated sections for our safety protocols, certifications, and case studies. To generate more qualified leads. 
We were tired of getting inquiries for small, one-off jobs that didn't fit our model. We wanted the website to attract the right kind of client those looking for a long-term partner who values safety and performance over a cheap price.

SOLUTION

How did you find Probey Services?

• Online Search
• Referral

Why did you select Probey Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services approached our project with the same methodical planning we use on a drilling site. The scope was comprehensive and built in clear phases.

The key deliverables included:

• A Modern, Security-First Corporate Website: They built a new public-facing site with a strong, professional design that instantly communicates reliability. It features clear navigation to our core services, an extensive "Safety" section, and an "About Us" page that highlights our team's expertise.
• A Custom Client Portal: This was the core of the project. They developed a password-protected area where approved clients can:

View active project dashboards with status updates.
Download and view critical documents like safety inspection reports and job completion certificates.
Access a historical archive of all their project data with us.

• A Streamlined Service Inquiry System: They replaced a simple "contact us" form with a smart "Request a Quote" form that asks specific questions about the client's project scope, location, and needs. This helps us pre-quality leads before we even call them back.
• A Custom Content Management System (CMS): They built a backend that is easy for our non-technical staff to use. We can now update project photos, publish new case studies, and manage client portal accounts without needing to call a developer.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new platform has fundamentally changed how we interact with our clients and prospects.

• A Dramatic Shift in Client Communication: The client portal has been a game-changer. We recently had a situation where a client needed specific safety compliance documents for an audit that was happening the next day. Instead of frantic emails and phone calls, their accountant simply logged into the portal at 8 PM and downloaded everything they needed. The client’s project manager sent me a text that just said, "You guys just saved us. That portal is incredible."
• Higher Quality Leads: The new quote request form has been incredibly effective. The leads that now come through our website provide detailed information, which allows our sales team to be much better prepared. We are spending our time on calls with serious, pre-qualified prospects instead of wasting time explaining our basic service model to people looking for something we don't offer.
• Strengthened Our Brand Reputation: The professional design and focus on safety have had a noticeable effect. A potential client we've been pursuing for months recently commented, "I was on your new site last night. It finally makes sense what you do differently. The safety section alone is more detailed than any of your competitors." We landed that client the following week.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey's project management was top-notch. They ran the project like a well-organized field operation. We had a detailed project plan from the start with clear milestones. Our weekly check-in calls were always focused and productive, and they delivered every major phase on or ahead of schedule.

Their response to our needs was fantastic. There was one specific instance during the development of the client portal. Our safety manager reviewed a mock-up and suggested a small change to how we display inspection certificates, wanting them to be more prominent. 
I passed this feedback to our Probey project lead, expecting it to be a "phase two" kind of request. To my surprise, they had a revised design for us to look at within two days, explaining that if it was important for safety, it was important to get right now. That proactive attitude meant a lot to our team.

What was your primary form of communication with Probey Services?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about Probey was their willingness to learn our industry. They didn't just build a generic website; they built a Graco website. They asked intelligent questions about our workflows, what a "job" really entails, and what information is critical for our clients in the field.

This deep understanding led to brilliant little features. For example, they suggested we include a "Field Team Spotlight" section on project pages in the client portal, showing the names and certifications of the crew leads on that job. It’s a small touch, but it adds a layer of transparency and trust that our clients really appreciate. They built a relationship, not just a product.

Are there any areas for improvement or something Probey Services could have done differently?

If I had to think of one small thing, it would be the initial handoff from sales to the project team. The sales process was great, but when we first met the development team, it felt like we had to explain our business and goals all over again. 
A slightly more detailed handoff document or a three-way meeting at the very start might have saved us that first hour of re-explaining things. But once they were up to speed, everything was seamless. It's a very minor point in an otherwise flawless process.

BACKGROUND

Please describe your company and position.

I am the CEO of i-Tech Support, Inc.

Describe what your company does in a single sentence.

Since 1999, i-Tech Support has helped businesses, non-profits and schools achieve their goals by supporting them with technology that simply works. The team at i-Tech has only one objective, and that is to help your organization get to where you want it to be and ultimately leave you happy. We offer expert IT solutions and help business deploy Acumatica ERP.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

Our main challenge was that we were the tech industry's "best-kept secret." If you knew us, you loved us, but new customers weren't finding us through Google. We were getting outranked by newer, less experienced companies. Our specific goals for Probey were: To start appearing in search results for people actively looking for reliable, long-term IT support, not just quick fixes. 
To specifically attract business owners who were struggling with their current software and searching for a better ERP solution like Acumatica. To move away from getting random, one-off "my printer is broken" calls and instead attract the kind of clients who wanted a true technology partner clients that fit our company mission of helping organizations get to where they want to be.

SOLUTION

How did you find Probey Services?

• Online Search
• Referral

Why did you select Probey Services over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey laid out a very clear plan that felt custom-built for our unique position in the market. It wasn't a one-size-fits-all approach.
The key parts of their work included

• A Deep-Dive Website Audit: They started by combing through every page of our website. They found a lot of old service pages for outdated tech, broken links from years ago, and pages that loaded too slowly.
• Keyword Strategy & Content Plan: They didn't just go for the most obvious terms. They identified phrases that matched our ideal client's mindset, like long-term IT support partner and Acumatica implementation for small business. They helped us understand what our potential customers were actually typing into Google.
• On-Page Optimization: They meticulously updated our existing service pages like our Managed IT Services and Acumatica ERP pages with better titles, clearer headings, and helpful content that answered common questions.
• Local SEO Focus: Since we work with businesses in our region, they built up our local listings, especially on Google Business Profile, making sure our name, address, and phone number were consistent everywhere online.
• Content Creation: They guided us in creating brand new, helpful resources. We published articles like 5 Signs Your Business Has Outgrown QuickBooks and A Non-Technical Guide to IT Security. These weren't sales pitches; they were genuine help, which Probey said would build trust with both our readers and Google.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results have been a dramatic shift for our business development team.

• Quality Over Quantity in Leads: The biggest change was in the type of phone calls and form submissions we started getting. We began hearing from business managers and owners who were already familiar with our core services from our website. One caller even said, "I read your article on ERP and finally feel like I understand what we need. Can we talk?" That had never happened before.
• Climbing the Search Ranks: We watched our website steadily climb to the first page of Google for searches we used to be invisible for, like "Acumatica support" and "managed IT services for schools." It felt like we had finally claimed our rightful spot.
• A Clear Path for Clients: A new client, a local non-profit, recently told us they found us because they were searching for "IT help for non-profits" and our website was the first result. They said the content made them feel confident we understood their budget and mission-specific challenges before they even picked up the phone. That's exactly the kind of connection we wanted to make.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey's project management was professional and made us feel secure. We had a single main point of contact who checked in with us every two weeks with a straightforward report and a clear plan for the next two weeks. They used a simple shared project tool where we could see all the tasks, which were almost always marked "complete" on or before their deadline.

Their responsiveness was excellent. I remember one time we had a minor crisis where an old blog page suddenly had a technical error. I emailed our contact at Probey in the afternoon, not expecting a reply until the next day. He wrote back within an hour, and his team had the issue fixed before I left the office. It showed us that we were a priority, even for small problems.

What was your primary form of communication with Probey Services?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about Probey was that they took the time to learn our business inside and out. They didn't just see "IT company." They understood the difference between someone looking for a one-time virus removal and a business looking for a long-term technology partner.

This showed up in the keywords they chose and the content they suggested. For example, they noticed we had a lot of success stories with manufacturing clients. They proposed we create a dedicated section for "IT for Manufacturing," which has since become one of our most visited pages. They thought like a strategic partner, not just an SEO vendor.

Are there any areas for improvement or something Probey Services could have done differently?

This is a small thing, but early on, they used a lot of SEO jargon in our first few meetings. Words like "meta descriptions," "backlink profile," and "entity optimization" were a bit over our heads. After we asked, they quickly adjusted and started explaining things in plain English, using analogies that made perfect sense. Maybe they could just start that way with new clients who aren't SEO experts, to make the learning curve a little easier from day one.

BACKGROUND

Please describe your company and position.

I am the CEO of Boom Ecommerce

Describe what your company does in a single sentence.

Learn how to build and grow an eCommerce store in S'traya without the usual BS. Ecommerce coaching

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

Our main goal was to stop the juggle. Before the app, our coaches were using a messy mix of Zoom calls, email chains, shared documents, and PayPal invoices. It was chaotic. Students would lose track of their lesson plans, and coaches wasted precious time on admin instead of coaching. We hired Probey Services to build a single, all-in-one mobile app that would be the home for our entire community. 
We needed a place where students could watch video lessons, track their progress, and message their coach directly. For our coaches, we needed a simple way to manage their students, schedule sessions, and get paid. We wanted it to feel easy and professional, not like another piece of complicated tech.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services built our entire digital ecosystem from scratch. They didn't just slap together an app; they built the whole engine. The key parts they delivered were: A Student Mobile App (for iOS & Android): This is where our students live. It has the entire library of our video courses, a personal task list for building their store, and a direct messaging inbox to their assigned coach.

• A Coach Web Portal: A dedicated website for our coaches to view all their students, see their progress on a dashboard, respond to messages, and manage their booking calendar.
• A Central Admin System: A back-end dashboard for my team to manage all users, assign students to coaches, upload new course content, and see how the business is performing.
• Integrated Payment System: They set up secure payments so students can buy coaching packages right through the app, and the money flows smoothly to us and our coaches.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact was almost immediate. In the first four months after launch, we were able to onboard three new coaches because the platform made it so easy to manage more people. Our student sign-ups increased significantly, and we've now had over a thousand active students using the app every week.

But the best result was a message I got from one of our veteran coaches, Sarah. She said, "Jack, I've gone from spending hours a week on admin to maybe 30 minutes. I've actually been able to take on two more students because I have so much more time now." Another student, a young bloke named Ben, told us he finally finished building his store because the app kept him on track with daily tasks. He said it felt like having his coach "in his pocket." That's the kind of success we were after.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was top-notch. We used a tool called Asana where I could see exactly what was being worked on. We had a standing video call every Friday morning my time, and their project manager, Chloe, was always on top of everything.

They hit every single deadline on the main project plan. What really stood out, though, was how they handled surprises. Halfway through the project, we realized we wanted a way for students to celebrate small wins, like "First Product Added" with a little badge. I sent a slightly nervous email to Chloe about this new idea. 
She didn't push back. She simply said, "Great idea! Let's see how we can fit it in." They re-jigged a few things and had the badge system included in the very next design update. They made us feel like our ideas were valued, not a nuisance.

What was your primary form of communication with Probey Services?

Email or Messaging App

What did you find most impressive or unique about this company?

The most unique thing was that they felt like part of our team. They took the time to understand our "Aussie, no-BS" brand voice. It wasn't just about making things work; it was about making it feel like Boom. For example, when we were designing the notification messages, they suggested copy that was encouraging and casual, like "G'day! Your coach has sent you a new task!" instead of something boring and corporate. 
That attention to our brand's personality showed they were thinking about more than just code.

Also, they were great teachers. Whenever they explained a technical limitation, they didn't just say "we can't do that." They would say, "Here's why that's tricky from a tech side, but here are two other ways we could achieve the same goal for you." They always had a solution-oriented mindset.

Are there any areas for improvement or something Probey Services could have done differently?

This is really picking at the smallest details because the experience was so smooth. If I had to mention one thing, it would be that at the very start, the number of design choices was a little overwhelming. We'd get three completely different looks for a single screen, and it was sometimes hard for us to decide. 
Maybe narrowing the initial options down to two would have made those first decisions a tiny bit faster for us. But honestly, once we found our footing, this became a strength because we saw more of what was possible.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Badge Six

Describe what your company does in a single sentence.

Badge 6 is building an integrated ecosystem of AI-powered software modules designed to support law enforcement agencies with their operations and management. From accreditation and policy writing to internal investigations, training, and more, our platform is tailored to help departments streamline their workflows, ensure compliance, and operate more effectively.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• We engaged Probey Services to help us modernize our digital infrastructure and develop a more intuitive online ecosystem that could effectively communicate the depth and functionality of our AI-powered software tools. Their expertise in Web Development and Custom Software Development was the ideal combination to handle the technical demands and complex integrations required for our platform.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project undertaken by Probey Services was comprehensive and multi-phased, encompassing the full cycle from system planning to deployment. Their team worked closely with ours to ensure every technical and functional requirement was met to industry standards. Scope of Work included: 

• Requirement Analysis & Planning: Conducted several discovery sessions with our internal teams to map out the user journey and define core functionality across our various modules — Accreditation, Policy Library, and Assessor. 
• Information Architecture & Backend Design: Built a scalable backend framework optimized for large datasets and multiple user roles. They designed custom APIs that allow seamless data exchange between modules and external tools used by law enforcement agencies. 
• Frontend Development & UI Enhancement: Designed a clean, responsive interface that allows officers and administrators to navigate the modules with ease. They paid close attention to accessibility standards and user experience for both desktop and tablet use. 
• Custom Dashboard Implementation: Developed advanced dashboards with integrated analytics to track accreditation progress, audit readiness, and document management in real-time. 
• Module Integration: Connected existing and upcoming modules (like Policy Writer and Attorney) into a unified environment that shares common data resources, ensuring no redundancy or data conflict. 
• Performance & Security Optimization: Applied strong security protocols and compliance measures suitable for law enforcement environments, including encrypted communication and secure login layers. 
• Testing & Quality Assurance: Ran multiple testing rounds for usability, functionality, and load performance. All bugs and inconsistencies were resolved before final deployment. 
• Ongoing Support: After launch, Probey Services provided ongoing maintenance and support, ensuring system updates and smooth integration for our upcoming modules.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration resulted in a significant increase in operational efficiency. The new web platform reduced system navigation time for users by over 40% and improved data synchronization between modules. Administrative staff reported faster access to accreditation materials and easier content updates. The platform also supported scalability for our future modules

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey Services demonstrated excellent project management from start to finish. They maintained consistent communication through scheduled virtual meetings, shared detailed progress reports, and promptly adapted to changes in our internal priorities. All milestones were delivered within agreed timelines, and any modifications were handled smoothly without delays.

What was your primary form of communication with Probey Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their deep understanding of complex software ecosystems and their ability to turn detailed technical requirements into a clean, functional platform. They blended technical precision with practical usability, something that was crucial for our industry.

Are there any areas for improvement or something Probey Services could have done differently?

The only area we felt could be enhanced was providing additional documentation for in-house technical staff training. However, their post-deployment support made up for it, and the overall project exceeded expectations.

BACKGROUND

Please describe your company and position.

I am the CIO & CTO, of FinX

Describe what your company does in a single sentence.

FinX is a leading financial company in Ukraine, specializing in microlending for individuals. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

We reached out to Probey Services because our existing loan management system had reached its limit. FinX serves thousands of individual borrowers across Ukraine, and our manual and semi-automated tools couldn’t keep up with the growth. We needed a single, reliable platform that could handle customer onboarding, credit scoring, loan approval, payment tracking, and reporting — all in one place. 
Our main goal was to replace the mix of spreadsheets and disconnected software with a web-based system that would let our staff process applications faster and give customers a smoother experience. We also wanted to improve transparency and have a real-time view of key financial data. 
We didn’t have a large in-house tech team, so we needed a partner who could guide us through the full development process — from analysis and design to deployment and support. That’s what led us to Probey Services.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services took time to understand our workflow before writing a single line of code. Their team interviewed our loan officers, reviewed our internal forms, and mapped the customer journey from application to repayment. They built a custom loan management system with modules for client registration, loan approval workflows, credit scoring integration, and automated payment reminders. 
The platform also includes dashboards for loan tracking, repayment summaries, and compliance reports. One of the key deliverables was a borrower portal where customers can check loan status, upload documents, and make payments directly. Another important part was an admin dashboard that gives our management team real-time insights into loan volumes and performance. 
Probey handled everything: UI/UX design, API integration with our payment partners, security setup, and training our internal team to use the new system. They also created detailed documentation and a test environment so we could review features before the final rollout.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the platform went live, our daily operations changed for the better. Loan approvals that used to take hours now take a few minutes. Staff members no longer rely on manual entries, and errors have dropped dramatically. Customers also appreciate how simple it is to track their loan progress online.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey’s project management was steady and predictable. They used regular video check-ins and shared updates through a project board we could access anytime. Every milestone came on time or even a little earlier. When we had urgent changes — like adjusting payment terms or adding a new data field — they responded quickly and never treated our requests as an inconvenience.

What was your primary form of communication with Probey Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their sense of ownership. They didn’t just build what we asked for; they challenged our ideas when something could be improved and often suggested smarter ways to do things. Their approach made us feel like we had a true partner, not just a vendor.

Are there any areas for improvement or something Probey Services could have done differently?

If there’s one area that could be improved, it would be having more user training materials in video format. While their written guides were clear, some of our non-technical staff would have learned faster with short tutorials.

BACKGROUND

Please describe your company and position.

I am the Former Chief AI Officer of Acolar AI

Describe what your company does in a single sentence.

we guide businesses through both AI-driven transformation and the cultural shifts needed to make it work

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

We engaged Probey Services to help us establish a strong digital infrastructure to support our AI readiness and cultural transformation programs. 
The objectives were to create digital platforms that could host AI assessments, provide seamless onboarding for workshops, and develop interactive tools that guide organizations through AI adoption journeys. Specifically, we needed a robust web platform, custom-built AI software modules, and a mobile app to extend accessibility for leaders and employees.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services delivered a wide-ranging engagement covering multiple areas of development and integration: 

• Custom Software Development Designed and developed an AI readiness assessment tool, allowing businesses to evaluate their current AI maturity level. Built dashboards for CXOs, giving leaders a visual overview of strategic AI opportunities, cultural gaps, and adoption roadmaps. Developed interactive learning modules embedded with AI-driven recommendations to guide leaders through transformation steps. 
• Created secure data processing pipelines to analyze results from assessments, ensuring confidentiality and compliance. Integrated collaboration features enabling workshop participants to co-create strategies in real time. Added report generation tools to produce customized strategy documents for clients after assessments and sprints. 
• Web Development Built a modern, responsive website showcasing Acolar AI’s services, programs, and success stories. Integrated client portals where businesses could access their readiness scores, training materials, and strategy documents. Developed a resource library with whitepapers, guides, and on-demand recordings of AI workshops. Implemented a content management system (CMS) so Acolar AI’s internal team could update thought leadership content easily. 
• Integrated AI chatbot support to answer user questions and help guide prospective clients through available services. Added secure login functionality, allowing different access levels for executives, team members, and administrators. Mobile App Development Created a mobile companion app for clients to track their AI transformation progress on the go. Integrated push notifications to remind leaders about upcoming workshops, strategy sprints, or milestones. 
• Designed gamified features to encourage employee engagement in AI learning and cultural transformation exercises. Developed survey and feedback modules for gathering real-time employee sentiment about AI adoption. Implemented offline functionality, allowing users to take assessments and complete exercises without an internet connection. Synced seamlessly with the web platform and backend, ensuring all data was consistent across devices. 
• Integration Work Connected the web platform, mobile app, and custom software into a single digital ecosystem. Integrated with third-party AI tools to enhance cultural analytics and organizational readiness scoring. Set up API connections for external enterprise systems, enabling companies to export insights into their own HR or ERP platforms. Provided API documentation and guidelines for Acolar AI’s internal team for future integrations. 
• Testing & Deployment Conducted extensive usability testing with focus groups of business leaders to refine UX. Performed data security audits, ensuring all information met compliance standards. Ran cross-device compatibility tests, ensuring smooth usage across browsers, tablets, and smartphones. 
• Managed app deployment to both Google Play and Apple App Store with full compliance checks. Delivered training sessions for the Acolar AI team, ensuring smooth internal adoption of the new platforms. Established post-launch monitoring and quick-response technical support to address issues in real time. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Launched the AI readiness assessment tool, used by more than 100 business leaders in the first three months.
• Improved workshop engagement rates by 35% thanks to digital participation tools.
• Reduced manual reporting time by 60% through automated dashboards and strategy document generation.
• Mobile app adoption rate exceeded expectations, with strong engagement from both executives and employees.
• Enhanced Acolar AI’s brand presence with a fully integrated web platform that positioned them as a thought leader in AI-driven cultural transformation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at Probey Services followed agile practices with weekly sprints and regular demos. They maintained open communication through virtual meetings, email, and project management tools, making collaboration smooth. They adapted quickly to shifting requirements and incorporated feedback effectively without delays.

What was your primary form of communication with Probey Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by their ability to combine technical innovation with user-centric design. The platforms were not just functional but also highly intuitive, supporting both executives and employees through the complex journey of AI adoption.

Are there any areas for improvement or something Probey Services could have done differently?

One area for potential improvement could be in speed of documentation delivery, some technical documents were shared later than expected. However, this did not affect the quality of execution, and once requested, additional training and clarifications were promptly provided.

BACKGROUND

Please describe your company and position.

I am the CEO of Friendlier

Describe what your company does in a single sentence.

I am the CEO of Friendlier, we specialize on Environmental Services. We do help Simplifying the world's transition from single-use to reusable packaging.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• I hired Probey Services for web development. The objective was to build a professional, user-friendly website that effectively represented our brand and supported our business goals. We were looking for a team that could deliver both strong functionality and thoughtful design.

SOLUTION

How did you find Probey Services?

• Online Search
• Referral
• Clutch Site

Why did you select Probey Services over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

With the launch of our new web application, we aimed for a total rebranding and approached Probey Services to achieve this.  We aimed for a contemporary identity that captured the trajectory of our business.  The first step involved designing the right logo—one that embodied our vision and values.  After the logo was completed, we proceeded to define the brand’s visual identity, which encompassed fonts, color scheme, and overall look.  We then worked together to create a comprehensive wireframe for the website, meticulously organizing the structure and user journey to fit a well-defined digital strategy.  The team helped us concentrate on what was most essential for the user experience, even though it was alluring to add more content and features.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It was agreed that every Tuesday at 10am, there would be virtual meetings to present progress and discuss the next steps.  They guaranteed that we were consistently advancing, yet not so quickly that we couldn't complete the 'homework' assigned to us.  Thus, the weekly meeting provided us with enough time to ensure the deliverables were submitted punctually.  Our budget was limited, and we aimed for the best possible result.  The website hit both targets, resulting in an excellent site at a reasonable cost.  This kind of value spectrum is not easy to find

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One project manager oversaw it.  The project manager hosted all meetings, and I directed all my change requests or inquiries to them.  This guaranteed that I had one direct point of contact.  My needs were always met with quick responses and comprehensive answers.  This enabled me to decide wisely.  When things were clear, I could pose questions in the online meetings.

What was your primary form of communication with Probey Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I truly appreciated collaborating with the CEO, who was also the owner.  This made me feel like I was dealing with a highly experienced CEO. 

 What was also unique was that we initially wanted the project completed quickly, but it became clear that there was no need to rush, as our website launch would coincide with our new app launch.  And PROBEY SERVICES permitted us to progress at a speed of our own choosing.  This guaranteed that we did not hurry the process and achieved the best possible result.  Their ability to work at a slower pace when it fit our needs was fantastic!

Are there any areas for improvement or something Probey Services could have done differently?

Nope none for now

BACKGROUND

Please describe your company and position.

I am the CEO of OTOO Tuitions

Describe what your company does in a single sentence.

I am a CEO of OTOO Tuitions, We Specialize on Education. We do help to Simplify Your Search For Personalized Tutors

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• Strengthen our online visibility
• Reinforce Our Brand Identity
• Enhance User Involvement and Aid Accessibility

SOLUTION

How did you find Probey Services?

• Online Search
• Referral

Why did you select Probey Services over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To bolster our online presence and make sure our brand accurately reflects our activities, we enlisted the help of Probey Services.  It is essential for our website to be user-friendly, accessible, and to clearly display our courses and services as a provider of vocational training—not only for learners but also for employers and stakeholders.  
The project encompassed a comprehensive redesign of the website, with an emphasis on enhancing user experience, optimizing for mobile use, and facilitating easy in-house content management by our team.  In addition to the website, we updated our brand identity—not a complete overhaul, but enough to ensure a consistent and clear appearance across all platforms.  
This included refining our logo, updating our colour palette, and aligning our messaging and tone of voice to better reflect who we are today.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the launch of the new website and brand refresh, we have experienced a significant increase in engagement, including more traffic to the site, longer page visit durations, and a marked rise in online inquiries and donations.  Our team finds the site much easier to manage, which has saved us time and improved the smoothness of daily communications.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project did take a bit longer than we had originally expected, but honestly, it was not an issue – the additional time allowed us to ensure everything was correct and to avoid rushing through crucial decisions.  It demonstrated, if anything, that they were concerned with ensuring the details were accurate.

What was your primary form of communication with Probey Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most remarkable aspect was their deep understanding of us as a charity; they genuinely invested time in learning about our audience and objectives.  It was not only about achieving a good appearance (which they did), but also about ensuring that everything was purposeful and impactful.  They balanced creativity with strategy brilliantly.

Are there any areas for improvement or something Probey Services could have done differently?

The project did take a bit longer than we had originally expected, but honestly, it was not an issue – the additional time allowed us to ensure everything was correct and to avoid rushing through crucial decisions.  It demonstrated, if anything, that they were concerned with ensuring the details were accurate.

BACKGROUND

Please describe your company and position.

I am the CEO & founder of cursosypostgrados.com

Describe what your company does in a single sentence.

CursosyPostgrados.com is an education portal where you can find the training you need. This is a quick and easy way to drive a bus that tends to exceed 40,000 courses. We are currently part of the Cluster of the 101 most entrepreneurial and innovative companies in the Madrid Science Park. We have extensive experience in the digital market. Our goal is to be the link between users seeking training and educational centers that offer their programs: courses, master's degrees, postgraduate programs, seminars, workshops, programs, degrees.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• We set ambitious targets for user acquisition after launching a new product, with sponsored search and social media advertising playing a major role.

SOLUTION

How did you find Probey Services?

Online Search

Why did you select Probey Services over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

To oversee our sponsored search and social media efforts on Google Search and Display, Facebook, LinkedIn, Twitter, Reddit, TikTok, and YouTube, we were searching for a new agency.  The suggestion for a campaign and an audit were the main deliverables during onboarding.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We surpassed our registration targets by 300% with our first campaign, which was for an event.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We talk about ongoing and future initiatives at our weekly meetings.  We also discuss figures during our monthly meeting.  Additionally, they have offered to attend ad hoc meetings.  We also talk every day on a Slack channel.

What was your primary form of communication with Probey Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their crew is their greatest asset.  They are really talented, and it's obvious that they genuinely want us to succeed.  Additionally, they have been very receptive to our criticism and demands.

Are there any areas for improvement or something Probey Services could have done differently?

NONE