Probey Services

BACKGROUND

Please describe your company and position.

I am the Co-Founder of myo

Describe what your company does in a single sentence.

myo is a secure communication platform that connects care providers and relatives, enabling caregivers to share updates, photos, and videos so families can stay engaged in their loved ones’ daily lives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• We hired Probey Services to design a custom solution that could integrate electronic health records, automate appointment scheduling, and enhance communication between patients and healthcare providers.
• The goal was to create a secure, scalable, and intuitive platform that improved both clinical efficiency and patient satisfaction.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services developed a comprehensive cloud-based healthcare management platform tailored to our workflows. The system featured modules for patient intake, real-time updates to electronic health records, secure telehealth consultations, and automated reminders for both patients and staff. They also implemented an analytics dashboard that allowed administrators to track performance and resource utilization efficiently. Their team ensured compliance with HIPAA and other healthcare standards, while maintaining a clean, user-friendly interface that could be easily adopted by clinicians and administrative staff.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new platform has transformed how our teams deliver care. Scheduling is now seamless, data accessibility has improved across departments, and clinicians can make better decisions with up-to-date patient information. The communication tools have strengthened doctor-patient engagement, making follow-ups and care coordination more effective. The automation of repetitive administrative tasks has freed up valuable time for staff to focus more on patient care, ultimately improving the overall workflow and patient experience within our organization.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey Services’ project management was exemplary. They maintained consistent communication, hosting weekly check-ins and progress reviews to ensure alignment. Their agile approach allowed us to see working prototypes early, provide feedback, and make adjustments quickly. Every milestone was met on time, and they were highly responsive whenever we needed additional support or requested new functionality. Their ability to handle complex integrations and adapt to evolving project needs gave us complete confidence in their delivery process.

What was your primary form of communication with Probey Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Probey Services was their deep understanding of healthcare operations and their empathy for end-users. They didn’t just focus on building features; they focused on usability for both medical professionals and patients. Their team took the time to visit our facilities, observe workflows, and gather direct feedback from nurses and doctors. This human-centered approach led to a product that feels naturally aligned with how healthcare teams operate, making adoption incredibly smooth across all departments.

Are there any areas for improvement or something Probey Services could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the Former CEO of Alemba

Describe what your company does in a single sentence.

Alemba develops Alemba Service Manager, an ITIL-aligned IT service management platform that streamlines request fulfillment through powerful automation, workflow integration, and a user-focused design.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• we needed a trusted technology partner to develop a custom software solution that could enhance the efficiency and scalability of our IT service management platform.
• Our existing infrastructure required modernization to better serve enterprise clients and support complex workflows.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services undertook a full-cycle development project, starting with an in-depth discovery phase to analyze our existing systems and identify bottlenecks. They built a cloud-based software platform featuring workflow automation, intelligent ticket routing, real-time reporting, and API integration with third-party tools. The deliverables included a modern web interface, customizable dashboards, and advanced security protocols. Their team also ensured seamless migration of historical data, while maintaining full compliance with ITIL standards, to create a reliable and scalable solution for both internal teams and clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new system has greatly enhanced our operational agility. It significantly reduced manual interventions, improved transparency across service requests, and empowered our consultants to respond more effectively to client needs. The automated workflows have streamlined ticket management, allowing faster resolution times. The reporting module gave management clearer insights into team performance and client engagement. Overall, the platform helped us elevate service quality and efficiency, reinforcing our reputation as a forward-thinking IT solutions provider.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey Services exhibited remarkable professionalism and structure in their project management approach. They followed an agile methodology, providing consistent progress updates, sprint demos, and transparent milestone tracking. Their communication was clear and proactive, with quick responses to all feedback. They not only met deadlines but also managed to deliver additional enhancements within scope. When unforeseen challenges arose like changes to our data structure they adapted seamlessly without disrupting timelines or quality, demonstrating both flexibility and accountability.

What was your primary form of communication with Probey Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Probey Services was their ability to deeply understand the nuances of IT service management and translate that into practical, innovative solutions. Their team didn’t just execute requirements they questioned, refined, and improved upon them. The balance between their technical expertise and business acumen made collaboration easy and effective. They were also highly attentive to the end-user experience, ensuring the interface was not only powerful but intuitive. Their genuine investment in our success set them apart from typical development vendors.

Are there any areas for improvement or something Probey Services could have done differently?

NOTHING

BACKGROUND

Please describe your company and position.

I am the CEO of Geonode

Describe what your company does in a single sentence.

Revolutionizing Data Access with Geonode: Your Gateway to Global Intelligence! We're committed to democratizing access to worldwide data, empowering businesses of all sizes to make informed decisions in an increasingly interconnected world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• At Geonode, our mission is to make global data accessible to everyone. Our powerful web platform lets businesses pull crucial information from around the world to guide their decisions. However, we had a major bottleneck. Our clients busy executives, market researchers, and entrepreneurs were chained to their desks. They couldn't access real time data while in a meeting, traveling, or when a sudden question came up away from the office. We were losing the "speed of thought." Our main goal was to break our data free from the desktop. We needed a mobile app that was not just a smaller version of our website, but a truly intelligent companion. It had to allow clients to trigger data collection, receive alerts when their reports were ready, and most importantly—explore their data visually and interactively from their phone. We wanted to put a global data terminal right in their pocket.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services took on the complex challenge of translating our data-heavy platform into a simple and powerful mobile experience. Their scope was end-to-end. The key things they delivered were: 

• A Native Mobile App for iOS and Android: They built a fast, responsive app from scratch, designed specifically for touch and mobile use, ensuring a smooth experience on any device.
• A "Data Request" Module: They created a simple, form-based system within the app. Clients can easily start a new data request, specify what they need (like "customer sentiment for solar panels in Germany"), and submit it to our system with a single tap, all from their phone.
• Smart Push Notification Center: This was critical. Probey built a smart notification system. Instead of getting a generic alert, clients get a clear message like, "Your report on German solar panel sentiment is ready," with a direct link to open it. They also built proactive alerts, like "New data trend spotted in your saved search."
• An Interactive Data Visualization Dashboard: This is where they did something special. They didn't just show static charts. They built interactive graphs and maps that clients can touch and tap to filter data, drill down into specific regions, or see different numbers. It makes exploring complex data on a small screen feel natural and easy.
• Secure, Offline-Capable Access: They implemented strong security to protect our clients' sensitive data searches. They also made it so that once a report is loaded, key parts of it like the charts and summary insights can be viewed even without an internet connection, which is a lifesaver during travel.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The value of the app became clear in the first few months. We noticed a significant shift in when and how our clients were using Geonode. Data requests started coming in outside of traditional 9-to-5 work hours, including early mornings and weekends, showing that people were engaging with the platform whenever inspiration struck. One of our clients, a venture capital firm, shared a story that perfectly captured the success. A partner was in a meeting with a startup founder who made a claim about market trends in Southeast Asia. Right from the meeting table, the partner used our app to trigger a quick data request. He had preliminary insights in his hands before the meeting was even over, which completely changed the direction of the conversation. For us, that moment turning a claim into a data-driven discussion in minutes was the ultimate proof of success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey’s project management was a masterclass in clarity and adaptability. We worked in two-week cycles, and at the end of each, they delivered a functional update to the app that we could actually test on our phones. This constant, tangible progress built tremendous trust. They were consistently on time and on budget. There was a point where we realized that the way we were displaying geographical data on maps needed to be much simpler for our users. When we brought this up, the Probey team didn't just say "okay." They set up a special design session with their lead UX designer and one of our data scientists to sketch out a better solution together. They treated the challenge as a shared problem to solve, and the resulting map interface is one of the most praised features of the app.

What was your primary form of communication with Probey Services?

Email or Messaging App

What did you find most impressive or unique about this company?

What truly set Probey apart was their genuine curiosity about our clients' problems. They didn't just build the features we listed. In one of our early meetings, a Probey developer asked, "When a client gets a new data report on their phone, what's the one thing they need to know first?" This led to a deep discussion about "the headline insight." As a result, they proactively designed and built a feature we now call the "Executive Summary." Now, every report in the app starts with a single, simple sentence that states the core finding, followed by the more complex charts. This showed they were invested in creating understanding, not just displaying data. They thought like our users, not just like coders.

Are there any areas for improvement or something Probey Services could have done differently?

This is really searching for something to mention because the partnership was so strong. If I had to think of one very small thing, it would be that during the first couple of weeks, the technical words they sometimes used in their written updates were a bit over the head of some of our business-side team members. It would have been a slight help if those early communications were in even plainer language, just to get everyone on the same page from day one. But this was a tiny hiccup that sorted itself out very quickly as we got to know each other. Their overall communication was excellent, and they were always patient in explaining things. We view them as a true strategic partner and are already planning our next project with them.

BACKGROUND

Please describe your company and position.

I am the CEO of Kaliber

Describe what your company does in a single sentence.

Marketing is evolving. Performance alone isn’t enough, and branding without measurable impact falls short. We bridge the gap. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• Our entire company philosophy at Kaliber is built on a simple idea: bridging the gap between creative brand-building and hard-nosed performance data. But for our clients, this was a tough story to tell. We were sending them beautiful, creative brand campaign videos one day, and a separate, dry spreadsheet of website traffic numbers the next. The two things felt completely disconnected. Our clients would ask, "This ad is gorgeous, but is it actually working?" and we'd have to scramble to connect the dots across different reports. We hired Probey Services to solve this exact problem. Our main goal was to create a mobile app that would fuse creativity and data together into one compelling story. We wanted a client to be waiting for their coffee, open their phone, and instantly see how the latest brand video we produced was directly influencing their sales conversions, all in a visual and easy-to-understand way.

SOLUTION

How did you find Probey Services?

Clutch Site

Why did you select Probey Services over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services took our "bridge the gap" mission and built the entire "Kaliber Impact" app around it. They handled everything from the initial concept to the final launch. The key things they delivered were: A Unified Storytelling Dashboard: This was the heart of the app. They built a main screen for each client that doesn't just show numbers. It intelligently links creative assets like the new TV commercial or social media post right next to the key performance data it influenced.The "Impact Flow" Visualizer: This is a unique feature they designed. It’s like a simple, animated flowchart. A client can tap on an ad creative, and the app visually shows a flow like: "Ad View" -> "Website Visit" -> "Newsletter Sign-up." This makes the customer journey from brand awareness to action crystal clear.Integrated Media and Analytics Hub: They built a secure space where we can upload high-quality videos, image galleries, and audio files of the campaigns we're running. Right below that media player, the app displays live metrics that are tied to that specific creative, such as engagement time and lead generation.Client Feedback Annotations: They created a tool that allows clients to give feedback directly on the data. For example, a client could click on a spike in website traffic shown on a graph and leave a comment saying, "This is great! Let's discuss doubling the budget for this ad next month." It connects their reaction directly to the result.Cross-Platform Development: They delivered a smooth, fast, and beautifully designed native app for both iOS and Android, ensuring a premium experience for all our clients, no matter what device they use.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app has completely changed the tone of our client conversations. Before, we had one client who loved our creative work but was constantly questioning its value. After we launched the app, he used the "Impact Flow" feature during our quarterly review. He literally pointed at the animation on his phone showing how his brand awareness campaign was leading to a steady stream of new demo requests and said, "Okay, now I see it. The creative is the hook, and this is the fish it's catching." That was a breakthrough moment. We've also seen a dramatic reduction in the back-and-forth emails asking for basic explanations, because the app now tells that story for us. Client meetings have shifted from us explaining the "what" to strategizing about the "what's next," which is exactly where we want to be.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey's project management was incredibly transparent and reliable. We worked in two-week cycles, and at the end of each cycle, we received a updated, working version of the app to test on our own phones. This made the progress feel very real and tangible. They were consistently on time with their milestones. There was a point where we were struggling to explain a specific data connection to our clients internally. We brought this challenge to the Probey team, and they quickly scheduled a brainstorming session. Out of that meeting came the idea for the "Impact Flow" visualizer a feature we hadn't originally planned but which became the star of the entire app. They were true partners in problem-solving.

What was your primary form of communication with Probey Services?

Email or Messaging App

What did you find most impressive or unique about this company?

What truly set Probey apart was their genuine interest in our business model. They didn't just want to build an app; they wanted to build an app that would make us more successful. During the design phase, one of their UX designers asked a brilliant question: "When a campaign is performing really well, how do you celebrate with your clients?" We realized we didn't have a good way to do that beyond an email. Inspired by this, they designed a subtle but fantastic feature: when a key metric is exceeded, the app doesn't just show a green number it displays a small, elegant celebration animation, like a subtle shower of confetti. It’s a tiny detail, but it reinforces a positive partnership. Their proactive thoughtfulness was incredibly impressive.

Are there any areas for improvement or something Probey Services could have done differently?

This is really me searching for something to say because the experience was so positive. If I had to think of one very small thing, it would be that in the first couple of weeks, the technical words they used in their documents were a bit over our heads. Our account managers are brilliant with clients and creativity, but they aren't engineers. It would have been helpful if some of the early technical summaries were written in even simpler language. But this was a very minor hiccup. We mentioned it once, and they immediately started providing two versions of their updates: a detailed one for our tech team and a simple, plain-English summary for the rest of us. It was a great partnership from start to finish.

BACKGROUND

Please describe your company and position.

I am the CEO of Digital Crew

Describe what your company does in a single sentence.

Digital Crew is an Award Winning Cross Cultural Digital Agency with offices in Sydney, Shanghai, Guangzhou, Malta, Mumbai and New York.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• At Digital Crew, our biggest strength is also our biggest challenge: we are a truly global, cross-cultural agency. With teams and clients across Sydney, Shanghai, New York, and several other cities, we were struggling with a disconnected workflow. Our creative agents in one time zone were creating amazing campaigns, but our clients in another part of the world were stuck waiting for emails to get updates or to give their approval. We were losing the magic of a quick, collaborative conversation. Our main goal was to build a single mobile app that could act as a global meeting room. We needed a space where clients could see campaign visuals, give instant feedback, and chat with our agents in real-time, all while on the go. We wanted to shrink the distance between our offices and make the entire process feel immediate and personal, no matter where everyone was located.

SOLUTION

How did you find Probey Services?

Clutch Site

Why did you select Probey Services over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services built our "Digital Crew Connect" app from the ground up, tackling all the complexities of a global platform. Their work was incredibly detailed. The key things they delivered were: 

• A Unified Global Platform: They built a single app for both iOS and Android that works seamlessly for all our users worldwide. They made sure it was robust and reliable everywhere, from Shanghai to New York.
• A Real-Time Collaboration Hub: This was the core of the app. They created a space for each project where our agents can upload new ad designs, video storyboards, or social media posts. Clients can then look at them and give feedback directly on the content. They can draw on the images, add comments on specific parts, and even tag team members. It feels like everyone is looking at the same whiteboard together.
• Integrated Multi-Language and In-App Chat: Understanding our cross-cultural needs, they built a chat system that sits right alongside the projects. It allows for quick, informal conversations. They also made it so that text within the app can be easily set to different languages, making it more comfortable for all our clients.
• An "Approval Flow" Feature: To replace the messy email chains, Probey designed a simple approval system. When a campaign asset is ready, we can send a formal approval request through the app. The client gets a notification and can officially sign off with a single tap, which automatically updates the project status for our entire team.
• Secure File Storage and Access Control: They built a very secure system to protect our clients' sensitive campaign materials. They also made it so we can control who on the client's team can see what, ensuring that the right people are always in the loop.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The difference the app made was obvious almost immediately. Before, getting final approval on a new ad design could take over a week, as emails bounced between different time zones. Now, we regularly see clients giving their feedback within hours, sometimes even minutes, of us posting a new design. We had a specific launch for a new consumer product that was coordinated between our Mumbai and New York teams. Using the app for collaboration, we were able to go from the first draft of the ad to the final, approved version in just two days, which completely changed the speed of our campaign. Furthermore, the number of "urgent" clarification emails from confused clients has dropped significantly, because all the conversations and files are now in one, easy-to-find place.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was fantastic, especially considering the different time zones we were all in. They used a very clear online system where we could see the progress of every feature, which felt like a live map of the project. We had weekly check-in calls that they would sometimes host late in their evening to accommodate our team in Sydney, which we really appreciated. They were always on time with their deliveries. There was a moment when we realized we needed a way for clients to compare two different design versions side-by-side directly in the app. It was a new idea we hadn't planned for. The Probey team didn't push back. They scheduled a special workshop with us to understand exactly what we needed and found a clever way to build it into the next phase of work without any drama.

What was your primary form of communication with Probey Services?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing was their deep commitment to understanding how we work globally. Early on, one of their developers asked a seemingly simple question: "Do your clients in different regions have different preferences for how they give feedback? For example, is written text preferred over voice notes in some cultures?" This led to a great discussion, and as a result, they proactively built in multiple ways to give feedback not just typing, but also short voice notes and the drawing tool. This showed us they were thinking about the human, cultural side of the technology, not just the code. They were building a bridge between people, and that mindset was unique.

Are there any areas for improvement or something Probey Services could have done differently?

It's hard to find fault because we are so happy with the final app. If I had to think of one very small thing, it would be that at the very beginning of the project, there were a lot of different people from their team on our initial calls. It took us a couple of weeks to figure out who to go to for specific questions. It might have been helpful if they had given us a simple, one-page "cheat sheet" at the start with names, faces, and roles, just to help our team get to know theirs a little faster. But this was a very short-lived issue, and their main point of contact was always excellent. It was a world-class experience, and we are already talking to them about the next phase of features.

BACKGROUND

Please describe your company and position.

I am the CEO of Ethinos Australia

Describe what your company does in a single sentence.

Ethinos Australia is a full-service digital marketing agency that offers solutions related to varied aspects of Digital Marketing like social media, mobile marketing, Pay Per Click (PPC), Online Reputation Management (ORM) and Search Engine Optimization (SEO) services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• At Ethinos Australia, we're a busy digital marketing agency. We handle everything from social media and SEO to online ads for our clients. Our biggest challenge was that our clients are always on the move, and we were stuck sending them big, complicated PDF reports via email that they'd have to open on a computer to really understand. We wanted to break free from the desk. Our main goal was to create a mobile app that would put all of their marketing results right in their pocket. We needed it to be simple, fast, and give them a real-time snapshot of how their campaigns were performing, so they could make quick decisions no matter where they were. We didn't just want a report viewer; we wanted to give our clients a powerful tool that made them feel connected and in control.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services took our idea and built the entire "Ethinos Client Connect" app from scratch. They handled every single part of the process. The key things they delivered were: 

• A Custom-Built Mobile App for iOS and Android: They didn't use a cheap template. They designed and coded a beautiful, native app for both iPhone and Android phones, so it feels fast and natural on either device.
• A Live Data Dashboard: The heart of the app is a main dashboard. It shows clients the key numbers for all their services—like how their website traffic is growing from SEO, how many people are clicking their ads (PPC), and what people are saying about them online (ORM). All of this updates automatically.
• Secure Login and User Profiles: They built a secure system where each client can only see their own data. They also made it so that if a client has multiple brands, they can easily switch between them within the same app.
• Push Notification System: This was a game-changer. Probey built a system where we can send a quick alert to a client's phone. For example, if we see a big, positive spike in their web traffic or an important review comes in, we can notify them immediately with a little celebration message.
• The "Request a Meeting" Feature: They added a simple button that lets a client, with one tap, send us a meeting request directly from the app to discuss their results. It syncs straight to our internal calendar system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact was clear and quick. Before the app, clients would sometimes take a week or more to open and read their monthly reports. Now, we see that the majority of our clients are logging into the app within the first day or two after we update their data. One of our clients, a chain of local restaurants, told us a great story. He was in between lunch and dinner service, looked at his phone, saw a notification about a surge in "reservation" page visits on his website, and immediately called his staff to make sure they were prepared for a busy night. That kind of instant insight is exactly what we wanted. We've also seen a steady increase in the number of meeting requests coming through the app, which tells us clients are more engaged and proactive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was rock-solid. We had a shared project board online where we could see, in simple language, exactly what they were working on each week. We had a standing video call every Friday where they'd show us what they had built that week. It was never just talk; they always had a working version of the app to demonstrate. This made us feel very confident. They consistently hit their deadlines. There was one time where we realized we needed to change how the login screen worked after we'd already started. They didn't get frustrated. They listened, explained the extra effort it would take in a way we could understand, and worked with us to adjust the plan without derailing the whole project.

What was your primary form of communication with Probey Services?

Email or Messaging App

What did you find most impressive or unique about this company?

What really stood out was how they thought about the small details that make a big difference. During one of our demo sessions, they were showing us the notification system. We had only asked for basic alerts. But their project manager said, "What if a client's data looks a bit low or unusual? We can build in a 'gentle nudge' notification that automatically suggests they might want to schedule a chat with you." They built this proactive, caring feature without us even asking for it. It showed us they weren't just coding a list of features; they were genuinely thinking about how to improve the relationship between us and our clients. They cared about the feeling the app would create, not just the function.

Are there any areas for improvement or something Probey Services could have done differently?

This is really picking at small things because the overall experience was so good. If I had to think of one thing, sometimes when they sent us their weekly update notes, they used a few technical words that our account managers didn't fully understand. It would have been a tiny bit helpful if those notes were written in even simpler, plain English so that everyone on our team, not just the tech-savvy people, could read them without having to ask for a translation. But this is a very minor point. Whenever we did ask for clarification, they were always happy to explain it in a different way. It was a fantastic partnership from start to finish.

BACKGROUND

Please describe your company and position.

I am the CEO of B2B E-Commerce Solutions Pty. Ltd

Describe what your company does in a single sentence.

B2B E-Commerce Solutions Pty. Ltd., specialises in E-Commerce development and development support for the Magento E-commerce platform and Wordpress WooCommerce.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• As a company that provides Magento and WooCommerce solutions for various e-commerce businesses, we at B2B E-Commerce Solutions Pty. Ltd. are constantly looking to expand the tools and platforms we offer our clients. One of the growing needs we saw, especially from our e-commerce agents and their clients, was the demand for a mobile-first experience. Many of our clients were asking for a mobile app that could help their customers shop, manage orders, and get updates in real time. On the other side, the agents themselves needed mobile tools to manage products, view analytics, and communicate with clients on the go. We didn’t want just a simple wrapper app or a basic solution we were aiming for a mobile app that felt smooth, professional, and actually added value beyond the website. That’s when we brought in Probey Services.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work was quite large, and Probey Services took the time to understand everything before jumping in. The work included native mobile app development for both iOS and Android, with full integration into Magento and WooCommerce systems. Here’s what they delivered as part of the project: 
Client-side app features: 

• A clean, fast, and responsive storefront experience
• Easy product browsing and smart filters
• A personalized dashboard with order tracking, wishlists, and saved carts
• Real-time push notifications for order updates, offers, and messages

Agent-side features: 

• Product upload/edit tools optimized for mobile
• Quick-view analytics on sales and inventory
• Chat functionality between agents and clients
• Notification center for store actions and system alerts

Backend integration: 

• Secure API connections to our Magento and WooCommerce platforms
• Sync tools for product data, inventory, and customer info
• Custom dashboards that agents could access through the app

Design & UX: 

• Modern, intuitive design with brand-customizable templates
• Special attention to performance and offline support
• Built-in accessibility features for better reach

What we really appreciated was how Probey didn’t just build what we asked for — they offered better ways to do things. For example, instead of just porting the web structure into a mobile layout, they rethought some user flows to make the mobile experience much more natural.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Once the app launched, we immediately started seeing changes in how our clients and their customers interacted with our platform. Clients were more active on mobile  especially agents who were now able to manage parts of their store while on-site with customers or traveling.

The customer-facing side of the app also got positive feedback quickly. Users mentioned how fast the app felt compared to mobile web, and how convenient it was to get notifications or complete purchases in just a few taps.

Internally, our support team saw a drop in tickets related to mobile usage problems, which told us the app was solving real issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey Services were very professional and easy to work with. They broke down the project into clear phases  discovery, design, development, testing, and rollout. We had regular calls to stay on track, and they always followed up if something was waiting on our input.

They delivered milestones when they said they would, and if something took a bit longer, they explained why and kept communication open. One small example: during testing, we found a bug that only showed up under a certain rare condition on older Android devices. Their team jumped on it the same day, ran extra tests, and gave us a fix within 48 hours. That kind of attention to detail really built trust.

What was your primary form of communication with Probey Services?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their understanding of both technology and the real needs of e-commerce users. They weren’t just app developers  they were problem solvers. They always asked "why" before jumping to the "how," which helped shape smarter solutions.

Another thing that impressed us was their design approach. The app looked polished, and even small details like loading animations or transition effects were thoughtfully done. They also made sure the app would work well across a wide range of devices, which mattered a lot for our user base.

Are there any areas for improvement or something Probey Services could have done differently?

If we had to point out one thing that could’ve been better, it would be the early-stage documentation. Some of the first few drafts were a bit too tech-heavy and had terms that not everyone on our team understood right away. But once we gave feedback, they simplified things and even started adding diagrams and visual summaries, which helped a lot.

BACKGROUND

Please describe your company and position.

I am the Engineering Manager of Enablon

Describe what your company does in a single sentence.

Enablon, part of Wolters Kluwer, provides integrated software solutions for EHS, ESG, and Operational Excellence that help organizations enhance safety, ensure compliance, manage risk, and drive sustainable performance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• Our goal was to partner with a team capable of handling enterprise-grade architecture while maintaining flexibility and innovation

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services managed the entire lifecycle of development, beginning with requirement analysis and architecture design. They built a modular, cloud-based platform that could easily integrate with our existing software ecosystem. Key deliverables included a dynamic data visualization dashboard, an automation engine for compliance reporting, and a suite of APIs to enable seamless integration with third-party applications. Their team also implemented secure user access controls and optimized database performance to handle large-scale client operations efficiently. Rigorous testing ensured stability and scalability before deployment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new solution quickly became an integral part of our software ecosystem. It improved the speed and reliability of data processing, allowing our teams and clients to generate reports more efficiently and make faster, more informed decisions. The automation features drastically reduced manual intervention, freeing up resources for higher-level development tasks. The platform’s flexibility also opened opportunities for customization, allowing us to tailor specific modules for diverse client requirements, further enhancing customer satisfaction and retention.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey Services maintained exceptional project management discipline from day one. They used agile methodologies, providing weekly progress updates, sprint demos, and clear documentation after every milestone. Their communication was transparent and proactive any technical challenges were addressed collaboratively, with clear action plans. All deliverables were completed on schedule, and they were highly adaptable when we requested feature adjustments mid-development. Their structured yet flexible approach ensured smooth coordination across both teams and consistent project momentum.

What was your primary form of communication with Probey Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their deep technical expertise paired with a genuine commitment to understanding our product vision. Probey Services didn’t just code to specifications; they contributed strategic insights that helped refine functionality and improve the user experience. Their developers showed remarkable attention to performance optimization and scalability, while their designers created interfaces that felt natural and cohesive within our ecosystem. Their ability to balance innovation with reliability truly set them apart from other development partners we’ve worked with.

Are there any areas for improvement or something Probey Services could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the CEO of Mobile Worker Systems

Describe what your company does in a single sentence.

Mobile Worker Systems Sweden AB is a software company founded in April 2014 by Jonas Altin, the CEO, which develops field service management solutions to support organizations and their mobile workforces.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

Our primary objective was to completely rebuild and modernize our existing mobile application. The old app was functional but was built on outdated technology. It was slow, clunky, and our users field technicians, delivery drivers, and service crews were frustrated with features that didn't work well offline and a confusing interface that slowed them down. 
We hired Probey Services with three clear goals: first, to rebuild the app using a modern, stable framework for both iOS and Android to ensure faster performance and easier updates. 
Second, to introduce sophisticated offline functionality, allowing workers to access job details, update statuses, and capture customer signatures even in areas with poor or no internet connection. And third, to design a user experience that was so intuitive a technician could use it with one hand while holding a tool in the other.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• Pricing fit our budget
• Great culture fit

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services managed the entire product development lifecycle. The scope was extensive and covered: 

• Discovery & Strategy: They started not by just taking our orders, but by deeply understanding our users. They conducted interviews with actual field technicians from our client companies to hear about their daily pain points.
• UX/UI Design: They delivered a complete set of wireframes and interactive prototypes for the new app. This wasn't just about making it look pretty; it was about creating a logical flow that matched a field worker's natural workflow.
• Native App Development: They built two separate, native-feeling applications for iOS and Android from the ground up using a cross-platform framework. This was a key deliverable to ensure performance and access to all device features.
• Key Feature Development: A robust offline mode that cached job data and synced seamlessly once a connection was restored.An integrated mapping and navigation system that pulled in job locations.

A digital signature capture tool with instant PDF generation for on-the-spot customer sign-offs.An in-app photo and annotation feature so workers could document their work with notes and mark-ups directly on the images.

• Backend Integration: They ensured the new app communicated flawlessly with our existing MyMobileWorkers web platform and database.
• Testing & Deployment: They handled thorough testing, including a beta program with a select group of our real users, and managed the full submission process to both the Apple App Store and Google Play Store.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new application has been a game-changer for our business. Since the launch, we've seen a significant jump in positive reviews on the app stores, with the average rating moving from 3.2 stars to a consistent 4.7 stars. More importantly, we have data from our clients showing a marked reduction in the time it takes for a worker to complete a job and file their paperwork. 
One of our largest clients, a national HVAC service company, reported that their average "job-to-report" time decreased by a full twenty minutes per technician, per day. This might not sound like much, but across a team of 100 technicians, that adds up to a massive amount of recovered productivity. We've also successfully onboarded five new enterprise clients who specifically cited the advanced capabilities of our new mobile app as a key reason for choosing us over competitors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was transparent and highly effective. We used a tool called Asana where we could see the entire project plan, from large phases down to individual small tasks. We had a dedicated project manager, Maria, who hosted a standing video call with us every Monday and Thursday. These calls were always productive and agenda-driven.

In terms of deadlines, Probey Services was remarkably consistent. They delivered the first working prototype on the exact date they promised, and they hit every major milestone within the scheduled week. Their response to our needs was proactive. 
There was a moment during development when Apple released a new iOS update that threatened to break a key feature. Before we even noticed the potential problem, we received an email from their lead developer explaining the situation and outlining the solution they were already implementing. They didn't just wait for problems; they anticipated them.

What was your primary form of communication with Probey Services?

Email or Messaging App

What did you find most impressive or unique about this company?

What truly set Probey Services apart was their blend of technical skill and deep empathy for the end user. They didn't just code what we asked for; they often suggested better, more practical ways to achieve the same goal. For example, in our initial design, the button to "Complete Job" was at the top of the screen. One of their developers, who had spent a day shadowing a technician, suggested we move it to the very bottom. 
His reasoning was simple: "When a worker has finished all the tasks, their thumb is naturally at the bottom of the phone. This makes it faster and easier." It was a small change that showed they were thinking about the real human using the app in a real-world situation. That level of thoughtful detail was present throughout the entire project.

Are there any areas for improvement or something Probey Services could have done differently?

This is a small point, and they improved on it as we went along, but in the very first few weeks, the speed of development was almost a little too fast. They were so eager and efficient that it was sometimes hard for our internal team to keep up with providing feedback and making decisions. We felt we had to rush a couple of our early internal reviews to not slow them down. 
It would have been helpful if they had built in a few more buffer days at the start of each new phase to make sure our team was completely aligned before they charged ahead. However, once we mentioned this, they immediately adjusted their pace and check-in rhythm to better match ours.

BACKGROUND

Please describe your company and position.

I am the CEO of ADN Broker

Describe what your company does in a single sentence.

We are a true Book A broker in Latin America, offering direct execution in financial markets with full transparency, competitive conditions, and personalized support for traders and asset managers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• Our existing systems were outdated and required too many manual steps, leading to inefficiencies and delays in client servicing.
• We hired Probey Services to design and develop a secure, high-performing solution that would automate transactions, centralize client data, and provide advanced reporting capabilities while meeting the strict compliance standards of the financial services industry.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services took a comprehensive approach to our software needs, starting with in-depth consultations to understand our workflows and compliance requirements. They developed a robust web-based platform that unified client onboarding, transaction tracking, and analytics under one interface. The system featured secure authentication, automated document processing, and API integrations with our existing financial tools. Their team also provided a built-in analytics dashboard, enabling real-time visibility into portfolio performance and client activity. Each module was rigorously tested to ensure reliability and compliance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new platform transformed how we operate on a daily basis. It eliminated redundant manual steps, improved accuracy in transaction tracking, and allowed our advisors to respond to client inquiries much faster. The automation of data collection and compliance documentation significantly reduced administrative workload. The software also gave us greater control over reporting and auditing, which enhanced transparency with both clients and regulatory bodies. It’s now the backbone of our internal and client-facing operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey Services demonstrated exceptional project management discipline. They established a clear timeline, communicated updates proactively, and ensured each milestone was delivered without delay. Their agile approach made it easy for us to test and provide feedback in real time. Whenever we requested changes such as modifying reporting formats or enhancing data visualization their team responded quickly and thoughtfully. Their ability to manage expectations, maintain clarity, and stay on schedule made the entire process smooth and stress-free.

What was your primary form of communication with Probey Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how well Probey Services understood the intricacies of the financial services sector. They didn’t just build what we asked for they anticipated potential challenges and offered innovative solutions to prevent them. Their emphasis on security, precision, and user experience stood out. The design was intuitive yet sophisticated, ensuring that even complex functions were easy to navigate. Their collaborative spirit and attention to compliance details made them feel more like an extension of our internal team than an external vendor.

Are there any areas for improvement or something Probey Services could have done differently?

NON