Probey Services

BACKGROUND

Please describe your company and position.

I am the President of Lions Gate Companies, LLC

Describe what your company does in a single sentence.

The Lions Gate Companies, LLC is a full-service advertising, marketing, and public relations firm that delivers award-winning strategies and developer services for clients worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• We hired Probey Services to build a centralized, scalable solution that would integrate workflow automation, analytics, and secure data handling essentially modernizing our operational infrastructure and giving our teams a more efficient, cohesive environment to work in.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services delivered a full-cycle software development project that included system architecture design, front- and back-end development, testing, and deployment. They created a web-based platform that consolidated multiple tools into one intuitive interface, equipped with automated reporting, real-time monitoring, and custom role-based access. Their team also implemented advanced security protocols and integrated APIs with our existing IT assets. The final deliverable included detailed technical documentation and a support plan to ensure a smooth transition post-launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new platform fundamentally transformed how we manage our IT operations. Tasks that previously required manual coordination were now automated, freeing up our staff for higher-value work. Data visibility across teams improved dramatically, allowing us to make faster and more accurate decisions. The software’s performance, reliability, and adaptability have become key enablers of our ongoing growth, helping us maintain efficiency even as our systems and client base continue to expand.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey Services excelled at project management throughout the engagement. They used a transparent, agile workflow with clear communication channels and weekly sprint updates. Every milestone was delivered on time, and they handled changes or feature additions with flexibility and professionalism. When our internal priorities shifted mid-project, their team quickly adapted timelines without compromising quality. Their responsiveness and clarity gave us full confidence that the project was always in capable hands.

What was your primary form of communication with Probey Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was Probey Services’ ability to grasp the complexities of our IT ecosystem and translate them into a practical, well-engineered solution. They didn’t just build software—they designed an ecosystem that reflected our business logic perfectly. Their collaborative approach, technical acumen, and willingness to challenge assumptions helped us refine our vision and achieve a result better than expected. Their mix of innovation and reliability made them stand out from other vendors we’ve worked with.

Are there any areas for improvement or something Probey Services could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the CEO of Resilient Life Care

Describe what your company does in a single sentence.

Resilient Life Care was founded in 2023 by a compassionate family with over 5 years of experience in the health sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• Our primary goal was to build a two-sided mobile application from the ground up. We weren't just building an app; we were building a community and a tool for trust. For the clients and their families, we needed an intuitive platform where they could easily search for vetted life care agents, read detailed profiles, view availability, and securely communicate and schedule appointments. For our agents, we needed a powerful dashboard to manage their profiles, update their schedules, receive booking notifications, and log their client visits. Our biggest challenge was ensuring the app felt simple and reassuring for often-stressed families, while also being robust and efficient for the busy agents relying on it for their livelihood. We hired Probey Services to bridge this gap between a compassionate user experience and powerful, reliable technology.

SOLUTION

How did you find Probey Services?

Clutch Site

Why did you select Probey Services over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services handled everything, and I mean everything. They started by diving deep into our world, conducting workshops with us and even speaking with a few life care agents we knew to truly understand the workflows. The key deliverables were: 

• Two Distinct Mobile Applications: 
  • One for the clients (for iOS and Android) and one for the life care agents (also for both platforms).
• A Central Admin Dashboard: 
  • A web-based portal for our internal team at Resilient Life Care to manage users, process verifications for agents, view platform analytics, and handle support.
• Core Features: 
  • A detailed, searchable directory of agents with filters for specialties, location, and availability.
  • A secure, in-app messaging and calling system to protect everyone's personal phone numbers.
  • A real-time booking and calendar synchronization system.
  • A multi-step profile verification system for agents to ensure safety and trust.
  • A secure payment gateway integration so clients could pay for services directly through the app.

They didn't just code; they designed, tested, and launched the entire ecosystem.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results have been truly heartening. Within the first three months of launch, we onboarded over 200 qualified life care agents onto the platform. More importantly, we've facilitated over 500 successful client-agent bookings. We've received dozens of messages from families telling us how the app gave them peace of mind during a difficult time. One specific story stands out: a daughter living in another state used our app to find and coordinate daily check-ins for her elderly father. She told us, "It felt like I was there, even when I couldn't be." That is the success metric that matters most to us. For our agents, we've heard that the streamlined scheduling has allowed many of them to take on more clients without the administrative headache.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was a standout experience. We used a platform called Trello where we could see every single task, who was working on it, and its status. We had a weekly video call with our project manager, David, and the lead developer, which never felt rushed. They were always prepared with updates and honest assessments.

They delivered every major milestone either on time or, on two occasions, even a few days early. Their response to our needs was phenomenal. There was a moment during testing when one of our early agent users suggested a "favorites" feature for clients to save agents they liked. We brought this idea to Probey on a Tuesday, they assessed the effort, and by our next weekly call, they had a working prototype to show us. They never treated our requests as interruptions, but as collaborations to make the product better.

What was your primary form of communication with Probey Services?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about Probey Services was their genuine investment in our mission. They didn't just see us as a client; they saw themselves as partners in building something meaningful. They often asked questions like, "How would this feature make a client feel?" or "Would this button be easy for someone who isn't tech-savvy to find?" This user-centric thinking was woven into everything they did.

Furthermore, their ability to translate our vague ideas into a beautiful reality was unique. In early meetings, we'd say things like, "We want the app to feel warm and trustworthy, not cold and corporate." The design team came back with color palettes and interface mockups that perfectly captured that exact feeling. It was like they could read our minds and then improve upon our own ideas.

Are there any areas for improvement or something Probey Services could have done differently?

This is a tough one because the experience was so positive. If I had to think of something, it would be in the very beginning. The initial technical explanations about the architecture of the app were sometimes a little hard for us, as non-tech people, to fully grasp. Maybe starting with even simpler, less jargon-filled explanations would have been helpful. But I must say, they quickly learned our level of understanding and adapted their communication style perfectly after the first couple of weeks. They became excellent at explaining complex things in a way that made complete sense to us.

In conclusion, working with Probey Services was the best decision we could have made for Resilient Life Care. They built more than an app; they built the very foundation upon which we are helping families every day. We are incredibly grateful for their skill, partnership, and dedication.

BACKGROUND

Please describe your company and position.

I am the CEO of Via.Delivery

Describe what your company does in a single sentence.

Via.Delivery is a Buy Online Pickup Anywhere company poised to transform the shipping and delivery experience by building the world’s largest alternative delivery location network. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• We wanted a platform that could centralize delivery data, automate scheduling, and enhance visibility for clients and drivers alike
• Probey Services was brought on board to build a scalable, data-driven system capable of streamlining every step of our delivery process and improving operational efficiency across regions.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services developed a comprehensive logistics management platform tailored to our workflow. The solution included an intelligent route optimization engine, real-time vehicle tracking, and automated order assignment based on delivery zones and capacity. They also built APIs for third-party carrier integration and a user-friendly dashboard for dispatch teams to monitor performance in real time. Additionally, they implemented a mobile app for drivers that enabled instant updates, digital proof of delivery, and seamless communication with dispatchers, drastically improving field coordination.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform transformed how we managed logistics operations. Our dispatchers could now monitor deliveries in real time, instantly reroute vehicles based on traffic conditions, and minimize idle time. Customer satisfaction improved as delivery estimates became more accurate and transparent. The new system provided valuable data insights that helped us forecast demand and manage resources better. Overall, it turned a previously fragmented process into a unified, intelligent logistics network.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey Services displayed exceptional organization and consistency throughout the engagement. They followed an agile approach, delivering each milestone punctually and with clear documentation. Their team was proactive in communication when challenges arose, such as last-minute API adjustments or external data inconsistencies, they addressed them quickly without disrupting timelines. They also conducted frequent demos, ensuring our operational teams were aligned with progress and system capabilities at every stage.

What was your primary form of communication with Probey Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to grasp the real-world challenges of logistics and translate them into smart, user-centric technology. They didn’t just focus on the coding aspect they understood driver behavior, warehouse constraints, and customer expectations. Their solution balanced technical sophistication with practical usability. The team’s adaptability and deep analytical thinking made them stand out, turning complex logistical problems into streamlined, automated solutions that genuinely improved our day-to-day operations.

Are there any areas for improvement or something Probey Services could have done differently?

Nothing really

BACKGROUND

Please describe your company and position.

I am the CEO of E-Commerce Solutions Australia

Describe what your company does in a single sentence.

an e-commerce company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• Here at Ecommerce Solutions Australia, we pride ourselves on being more than just a workplace; we're a 'dream team' dedicated to empowering online businesses. However, we had a glaring gap in our own service: we were helping our clients build their digital storefronts, but we didn't have a dedicated mobile app for them or their customers to manage things on the go. Our clients were stuck at their desks, and their shoppers were using clunky, slow mobile browsers. We hired Probey Services with a clear, ambitious goal: to build a flagship mobile app from scratch that would serve two key audiences. First, it needed to give our clients the business owners a powerful dashboard in their pocket to track sales, manage inventory, and connect with customers. Second, it needed to offer their end-shoppers a beautiful, fast, and intuitive mobile shopping experience that felt as good as the big-name retail apps.

SOLUTION

How did you find Probey Services?

Clutch Site

Why did you select Probey Services over others?

Pricing fit our budget

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey took on this complex, dual-audience project with incredible skill. They started not with code, but with conversations. Their team spent days interviewing our client success managers and even sat in on support calls to hear the real-world problems our clients faced. For the shopper side, they ran usability tests on our existing mobile website to pinpoint exactly where users were getting frustrated. The scope was vast and covered two separate apps under one project. For our business clients, they delivered a 'BizHub' dashboard app. Key features included real-time sales notifications, a simple one-tap system to update product listings and prices, and an integrated inbox for customer queries. They even built a barcode scanner so a client in their warehouse could simply scan an item to see its current stock level.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact was felt almost immediately after launch. We saw a significant surge in the number of orders placed from mobile devices within the first month. Our support team noticed a clear trend: the number of calls from clients asking, 'How do I update my product details?' dropped off, as they were now doing it effortlessly from the app. We've received a flood of positive feedback from our clients, with many saying the app has given them back precious time they used to spend tied to their computer. For the first time, a client shared a story of approving a flash sale while waiting to pick up his kids from school—that’s the kind of freedom we wanted to create, and Probey helped us deliver it.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was a masterclass in organisation and transparency. We used a shared project management tool where we could see the progress of every single feature, from 'to-do' to 'testing' to 'done'. It meant no nasty surprises. They delivered every major milestone on the exact date they promised in the initial timeline. Their responsiveness was what truly built trust. I recall a specific Friday evening when we were preparing for a major client's product launch the following Monday. We discovered a last-minute issue where a specific product image wasn't loading correctly in the AR preview tool. It was a panic moment for us. We logged the bug with a note that it was urgent, fully expecting it to be handled on Monday. To our absolute astonishment, we received a notification that the Probey team had deployed a fix before midnight. Their lead developer had coordinated a remote hotfix from home. They didn't just meet deadlines; they owned the success of our project as if it were their own.

What was your primary form of communication with Probey Services?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about Probey was their ability to be true partners, not just order-takers. They didn't just build what we asked for; they thought ahead about what we needed. During the design phase for the shopper app, one of their UX designers pointed out that our client's smaller businesses struggled with customer loyalty. They proactively designed and built a simple, integrated 'Loyalty Points' system that any of our clients could switch on for their store. This was never in our original plan, but it became one of the most celebrated features, giving our small business clients a powerful tool to compete with larger retailers. That proactive problem-solving and added value is something you can't put a price on.

Are there any areas for improvement or something Probey Services could have done differently?

This is a tough question because we were so happy with the partnership. If I had to think of one very small thing, it would be the handover of the final technical documents. The documents were perfect for our developers, but for our marketing and customer training teams, the information was a bit too technical and dense. It would have been helpful if there was a separate, simpler guide written in plain English that explained the new features for the people who aren't coders. But this is a very minor point. When we mentioned it, their project manager quickly scheduled a special training session just for our non-technical staff to walk them through everything. So, they fixed it immediately and with a great attitude.

BACKGROUND

Please describe your company and position.

I am the CEO of Kuka

Describe what your company does in a single sentence.

Kuka is a B2B EdTech platform that helps companies develop and care for their employees through an unlimited corporate library of licensed e-books and audiobooks.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• We needed a partner who could create an intuitive, scalable, and interactive platform that aligned with modern teaching methods.
• Our existing tools lacked integration and flexibility, which made it difficult to personalize learning paths.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services managed the entire development process, beginning with discovery workshops to understand how teachers and students interacted with our content. They designed a sleek, user-friendly LMS that supported interactive learning modules, real-time grading, and video-based instruction. The platform also included role-based dashboards for administrators, educators, and students. Their team built seamless integrations with our existing databases, enabling smooth migration of content and user data, while ensuring robust security and accessibility across all devices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After implementation, the new LMS revolutionized how we deliver and manage education. Teachers gained more flexibility in creating digital lessons, students engaged more actively through gamified learning, and administrative tasks became far more efficient. We noticed a significant improvement in user satisfaction and platform adoption. The new system not only simplified day-to-day academic operations but also allowed us to track student progress in ways that were previously impossible.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey Services’ project management was exemplary. They maintained clear communication through weekly sprint meetings and detailed progress reports. Their team always met deadlines and handled unexpected changes gracefully. When we requested new features mid-project, they assessed feasibility quickly and incorporated them without affecting timelines. Their responsiveness and willingness to collaborate closely with our educators made the process smooth and highly productive.

What was your primary form of communication with Probey Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was Probey Services’ deep understanding of the education sector. They didn’t just deliver what we asked for they proactively offered ideas that enhanced both the user experience and educational value. Their attention to detail, from intuitive design choices to accessibility features for diverse learners, showed their genuine commitment to impact. Their mix of technical expertise and empathy for end users made them stand out as a true partner, not just a vendor.

Are there any areas for improvement or something Probey Services could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the CEO of willhaben

Describe what your company does in a single sentence.

The willhaben dream team 💙 For us, a great workplace means much more than a nice office or a few attractive benefits - even though we have a lot to offer in that regard.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• Here at willhaben, our 'Dream Team' is always pushing to make our platform the best it can be for our millions of users. A while back, we identified a major opportunity: our platform's search and discovery experience, especially for tech products, needed a significant upgrade. While it was functional, it wasn't as intuitive or smart as we knew it could be. Our internal teams were tied up with core platform maintenance, so we needed a partner who could not just build a new feature, but truly understand the unique relationship between tech sellers and their customers on our marketplace. Our primary goal was to design and develop a new, intelligent 'Tech Assistant' module. This wasn't just a simple filter; we wanted a system that could learn from user behavior, suggest relevant products, and ultimately make finding the right tech item a seamless and almost conversational experience. We hired Probey Services to turn this vision into a robust, scalable, and beautifully integrated reality on our website.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey didn't just take our blueprint and code it. They started by immersing themselves in our world. Their project lead and a UX designer spent their first week sitting with our product and customer service teams, just listening and learning about the common pain points our users faced. The scope was comprehensive. They were responsible for the entire front-end user interface of the new Tech Assistant the part the user sees and interacts with. This involved creating interactive wireframes and prototypes for us to approve. Once we signed off, they built the module using React, ensuring it felt like a native part of the willhaben website and not a tacked-on third-party element. A key deliverable was the development of a sophisticated recommendation engine. This was the brain of the operation. They built the logic that analyzes what a user is browsing and suggests other relevant items. Another critical piece was the 'Smart Comparison Tool,' which allows users to side-by-side compare multiple tech products based on specs, price, and seller ratings. Finally, they provided thorough documentation and training for our internal tech team on how to maintain and update the system, which was incredibly valuable for the long term.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results have been fantastic. Since launching the Tech Assistant, we've seen a marked increase in user engagement within the tech categories. The average time users spend browsing tech listings has grown significantly, and we've observed a solid rise in the click-through rate on the suggested products. Most tellingly, our customer support team has reported a noticeable drop in queries from users confused about how to find the right product, which tells us the system is genuinely making things easier. It's clear the new tools are helping users make more confident purchasing decisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was stellar. We used a shared Scrum board, so we could always see the progress in real-time. They delivered every major milestone on the date they promised, which is almost unheard of in web development. What really stood out, though, was their responsiveness. I remember one Friday afternoon, we discovered a minor visual bug that only appeared on a specific mobile device. It wasn't a crisis, but we logged it in the system. We were fully expecting it to be addressed the following week. To our surprise, their lead developer had fixed it and deployed the patch within two hours. They treated our platform with the same care and urgency as if it were their own, which built immense tr

What was your primary form of communication with Probey Services?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about Probey was their proactive problem-solving. They didn't just do what we asked; they thought ahead. During the prototyping phase, one of their developers pointed out a potential edge case where the recommendation logic could get stuck in a loop for a very niche type of product. They not only identified it but came to our next meeting with three potential solutions already mocked up. This proactive approach saved us from a potential user experience issue down the line. They truly acted as partners, invested in our success, not just contractors fulfilling a task list.

Are there any areas for improvement or something Probey Services could have done differently?

This is a tough one because the experience was so smooth. If I had to suggest something, it would be in the very beginning. The initial technical documentation they provided was very thorough, but for our non-technical marketing team members, it was a bit complex. Perhaps having a separate, simplified 'plain English' summary of the new features for internal training purposes would have been helpful. But this is a very minor point. Once we mentioned it, they were happy to hop on a call and walk everyone through everything until it was crystal clear. It was a very small bump in an otherwise perfectly smooth road.

BACKGROUND

Please describe your company and position.

I am the CEO of Knight Frank Investment Management

Describe what your company does in a single sentence.

Knight Frank Investment Management (KFIM) is the specialist property investment arm of Knight Frank, combining over 125 years of experience with the agility to deliver exceptional results for our clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• At Knight Frank Investment Management (KFIM), we faced a critical challenge. Our brand is built on prestige and deep personal relationships, but our digital tools were not reflecting that standard. We had two primary goals. First, we needed to consolidate our fragmented tools for our agents. They were juggling a separate CRM, a static PDF portfolio book, and third-party listing services. This was inefficient and created a disjointed experience for our high-net-worth clients. Our objective was to give our agents a single, powerful mobile command center. Second, we had to elevate the client experience. Property investment decisions happen on the move, at a moment's inspiration. Our clients needed a beautiful, intuitive way to browse exclusive listings, view rich multimedia portfolios, and communicate with their agent seamlessly, all from their phone. We hired Probey Services to build this unified platform, transforming how our agents work and how our clients engage with the KFIM brand.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope was extensive and covered two distinct user journeys within a single, cohesive application. For our real estate agents, the scope included building a full-featured mobile CRM. This meant a secure login, a dashboard with their active clients and deal pipelines, and a direct, in-app messaging system with read receipts. A key deliverable was the digital "Portfolio Creator," which allowed an agent to curate a selection of properties during a client meeting, add personal notes, and send it to the client with a single tap, replacing our old printed books. For our clients, the scope involved creating a premium property portal. This included a curated feed of exclusive KFIM listings with high-resolution image galleries, virtual tours, and detailed investment summaries. A crucial deliverable was the "Favorites & Inquiry" system, allowing clients to save properties, share them with a spouse, and instantly message the listing agent with questions or a viewing request. Behind the scenes, Probey Services also built a robust admin panel for our team to manage all users, listings, and content, ensuring everything remained up-to-date and secure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes have been transformative. Since launch, the average time for our agents to prepare and send a client portfolio has dropped from half a day to under fifteen minutes. The volume of client inquiries coming directly through the app now surpasses those from email and phone calls combined. Most tellingly, we have seen a significant reduction in the time it takes for a new listing to receive its first client inquiry, often within hours of being published to the app. The app has become the primary channel for initial client engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was a key reason for our success. We worked in two-week "sprints," and at the end of every sprint, we had a working version of the app to test and play with. They delivered these milestones on time, consistently. There was a specific instance where we saw a competitor launch a new feature, and we wanted to adjust our priorities to include something similar. We raised this concern on a Tuesday, and by the Thursday planning meeting, the Probey team had already prepared three different technical approaches for us to consider, along with a clear plan for how to fit it into the schedule without derailing our other goals. They were proactive, transparent, and incredibly responsive

What was your primary form of communication with Probey Services?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing was their ability to act as a true partner, not just a coding shop. They didn't just build what we asked for; they understood why we were asking for it. Early on, we described a complex workflow for our agents, and instead of just nodding, their lead designer asked, "But if the agent is driving to a meeting, can they do this with one hand without looking at the screen?" That single question fundamentally changed our approach to the user interface. They brought a user-experience focus that we, as a real estate company, simply didn't have internally. They felt like an extension of our own team, deeply invested in creating a product that our people would love to use.

Are there any areas for improvement or something Probey Services could have done differently?

This is a small point in a fantastic experience, but if I had to suggest something, it would be about the handover at the very end. When the app was completely finished, we got all the final code and a big document. It was all there, but it felt a little like being handed the keys to a very complex car without a quick "this is how you change a tire" guide. Having one or two extra, shorter training sessions focused just on "here is how your team can make small updates in the future" would have made our technical team feel a tiny bit more comfortable right from the start. But this was a minor thing, and they were always available to answer our questions afterward.

BACKGROUND

Please describe your company and position.

I am the Canjuice of Head of Creative Strategy

Describe what your company does in a single sentence.

We are in Clothing business, and we provide best quality merchandise at affordable price

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

We partnered with Probey Services to upgrade our digital presence and create an online shopping platform that truly matches the style and quality of our apparel. As a brand known for premium custom merchandise, we needed a system that could handle unique product designs, smooth orders, and give customers full control in personalizing their outfits. The main focus of the project was on Web Development and Custom Software Development.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Probey Services managed the entire project from strategy and planning to final deployment.

• Web Development: The team built a responsive, visually attractive eCommerce website where customers can easily explore our clothing options and customize products with their own branding. They made sure the layout looked clean on both desktop and mobile devices. The checkout process was simplified, and secure payment integrations were added to ensure smooth transactions. 
• Custom Software Development: To support our operations, Probey Services developed a backend system that manages product customization details, tracks orders in real time, and syncs with our production team. They also added a dashboard that allows our staff to monitor inventory, handle customer requests, and analyze performance with accurate reporting. 
• UI/UX Improvements: The team worked on visual design elements that reflect our modern and premium look. The colors, fonts, and product displays were crafted to create an appealing browsing experience for users. 
• Testing & Optimization: Before the official launch, multiple testing phases were done to ensure the platform runs smoothly without bugs. The team also optimized loading times and fine-tuned performance for better SEO ranking and customer retention.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the new platform, customer engagement has grown noticeably. The customization tool became one of the most appreciated features by our buyers. We’ve seen higher order accuracy, faster delivery coordination, and an overall improvement in online sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey’s team maintained excellent communication throughout the project. Weekly progress calls, quick responses to feedback, and transparent updates helped everything stay on track.

What was your primary form of communication with Probey Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to connect technical work with business goals impressed us. They didn’t just deliver a website, they built a complete digital system that supports our brand’s creativity and growth.

Are there any areas for improvement or something Probey Services could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the CEO of Real star

Describe what your company does in a single sentence.

Realstar, a privately owned real estate investment and management company,

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

We hired Probey Services with one clear goal: to validate the core features for a new mobile app we were planning for our real estate clients. Their research pinpointed exactly what users needed most, allowing us to build a focused and effective product from day one. The data was invaluable.

SOLUTION

How did you find Probey Services?

Clutch Site

Why did you select Probey Services over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As the CEO of a real estate firm, our engagement with Clutch's Probe Services was a targeted strategic initiative. The detailed scope of work was crucial to its success. 
Project Scope: The scope was comprehensive yet clearly defined. Probey Services managed an end-to-end market research project focused on the real estate sector. This involved: 

• Kick-off & Discovery: An initial deep-dive meeting to understand our business, our target demographic (home buyers, sellers, and investors), and our specific uncertainties about mobile app development.
• Survey Design: They crafted a professional, unbiased survey questionnaire designed to probe the market's pain points, desired features, and technology expectations for a real estate mobile application.
• Audience Targeting: They leveraged their B2B panel to field this survey to a precise audience segment we defined: prospective home buyers and sellers within our key markets who use mobile technology for major life decisions.
• Data Analysis & Reporting: They collected the responses, analyzed the data for trends and key insights, and synthesized everything into a final, actionable report.

Key Deliverables: The deliverables were exactly what we needed to make a confident, data-backed decision: 

• A Custom Research Proposal: Outlining the methodology, timeline, and cost before we began.
• The Final Survey Instrument: A copy of the well-designed questionnaire used in the study.
• A Comprehensive Data Report: This was the primary deliverable a complete breakdown of the survey results with charts and graphs.
• An Executive Summary with Actionable Insights: The most valuable part. This wasn't just data; it was a clear summary of what the findings meant for our business, with direct recommendations on which app features to prioritize.

The entire process was professional and turnkey. They delivered exactly what was promised, on time, and the insights were directly responsible for shaping our final product roadmap

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes were immediate and significant. The data from Probey Services allowed us to refine our mobile app's initial feature list, cutting development time by an estimated 30% by focusing only on what our clients truly valued. This directly translated into a faster launch and a lower initial investment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional. From day one, we had a clear timeline and a single point of contact who kept us informed at every stage. Every deliverable was met on or ahead of schedule. Most impressively, they were highly responsive to our needs; when we requested a slight adjustment to the target audience, they accommodated it seamlessly and without delay. A truly professional and reliable partner.

What was your primary form of communication with Probey Services?

Email or Messaging App

What did you find most impressive or unique about this company?

What truly set Probey Services apart was the power of unbiased, third-party data. As a CEO, I often hear filtered opinions. Probey gave us the unvarnished truth directly from our target market. This objectivity was priceless. It wasn't just another consultant's opinion; it was the voice of our future clients, and that is a unique and powerful asset.

Are there any areas for improvement or something Probey Services could have done differently?

If I had to suggest something, it would be a very minor refinement to their process. An interim check-in call between the survey finalization and the report delivery could be beneficial for some clients. That said, the final report was so comprehensive that it wasn't necessary for us. It was a first-class experience.

BACKGROUND

Please describe your company and position.

I am the Partner of Folio Partners

Describe what your company does in a single sentence.

Folio Partners is a firm that provides accounting, tax, payroll, business structuring, and financial advisory services to help businesses grow.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Probey Services to accomplish?

• At Folio Partners, we had reached a point where managing client data, payroll, and financial tasks across different systems was starting to slow us down. Our internal tools weren’t talking to each other, and simple tasks were taking more time than they should. We needed a unified system that could bring everything together — accounting, tax management, payroll, and client reporting — in one simple place. The goal wasn’t just to build something new but to make our everyday work easier and more efficient. That’s when we decided to work with Probey Services to help us create a custom solution that truly fit how our firm operates.

SOLUTION

How did you find Probey Services?

• Online Search
• Clutch Site

Why did you select Probey Services over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Probey Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From the very first meeting, the team at Probey Services took time to understand how we actually worked. Instead of rushing into development, they started by asking questions about our daily process — how our accountants tracked client payments, how payroll was handled, and where the biggest delays happened. Once they had a clear picture, they designed a custom web-based platform tailored to our workflow. The solution brought together all our core functions into one system. We could now manage client information securely, handle payroll and tax deductions automatically, and generate clear financial reports in just a few clicks. They even made sure the system worked smoothly with our existing tools like QuickBooks and Google Workspace. What impressed us most was how involved they were throughout the process. Every few days, they sent updates, shared prototypes, and asked for our feedback before moving to the next phase. Even when we changed our minds about a few features, they were flexible and handled it without making things complicated. They also trained our staff once the system was ready, which made the transition much smoother.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact of the new system was clear within weeks. Our team no longer had to jump between spreadsheets and different apps to get things done. Payroll, client reports, and tax calculations now happen in one place, and what used to take hours can now be completed in minutes. It has allowed us to spend more time helping our clients and less time dealing with repetitive admin work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Probey Services managed the entire project with great professionalism. They were clear with timelines, and every deadline we agreed upon was met without any last-minute issues. Communication was simple and consistent — we mostly used Trello and Google Meet for updates, and that made everything easy to track.

What was your primary form of communication with Probey Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about working with them was how well they understood business needs, not just the technical side. They cared about the “why” behind our requests and always tried to find ways to make the system more practical for us. It didn't feel like working with a typical software vendor but a partner who wanted us to succeed.

Are there any areas for improvement or something Probey Services could have done differently?

If I were to suggest one thing they could improve, it would be adding more built-in guidance for new users, maybe short pop-up tips to help people learn the system faster. But even that wasn’t a major issue because their team was always available to assist whenever we needed help.