Perpetual

BACKGROUND

Introduce your business and what you do there.

I was the general manager at Unpakt, which is a moving service. As their first employee, I had a variety of responsibilities ranging from business operation mapping to hiring, managing, and supporting the various teams within our company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

In the first stages of our business, we worked with a different company to develop our service, but as we scaled up we made the decision to staff an internal development team. In addition, we wanted to hire a product manager and a few resources to supplement that team.

SOLUTION

What was the scope of their involvement?

Amish, the product manager, leveraged his technical background to help guide us through the transition of working with the previous company to a team of internal designers and developers. At this point, we were still building an MVP to use for beta testing. He acted as a middleman between our technical resources and our management. Under Amish’s leadership, the team was able to operate with more efficiency.

Over the course of the engagement, they completed the web platform and built a corresponding mobile app for iOS devices. The team used tools like Ruby on Rails and jQuery, along with other agile development technologies, to build the systems. They chose only the most important elements from the website and arranged them into a fluid and intuitive interface for the mobile app. One of the most important features allows users to create an inventory that can be updated at any time. With this function, users can more easily manage their move.

What is the team composition?

In addition to Amish, Perpetual also provided about three designers and six developers.

How did you come to work with Perpetual?

I posted a description of the opportunity on a job listing website and received many replies. I spoke to a few prospective vendors, one of them being Perpetual. Knowing the personality of the rest of my team, I was looking for a people that could seamlessly assimilate into the culture. I spoke to Amish, and found him to have the perfect balance of intelligence, understanding, experience, and modesty. I rely heavily on my team, but ultimately make the final decisions, and it was clear in our first meeting that he could manage his team in the same way. Based on my first impression, I chose to partner with Perpetual.

How much have you invested with them?

We spent between $100,000–$250,000 on this project.

What is the status of this engagement?

We worked together from July 2012–January 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With Perpetual’s help, we launched both the web and mobile apps, all of which were highly used by customers. Throughout the development process, we tracked their work, completed features, and bugs. Based on these metrics, our company increase productivity by 50% and reduced our total number of wasted hours. Our quarterly savings rates were great and we experienced consistent month-over-month success. Now, I still reach out to resources at Perpetual if for my technical needs.

How did Perpetual perform from a project management standpoint?

Even though most of my experience falls on the brick-and-mortar side of the business, Perpetual actively included me throughout the development process. We all attended weekly meetings, discussed project reports, and shared information via a project management tool. We stayed on schedule with the plan that we established at the beginning of the engagement. If there was any scope creep, it was either very minimal or necessary to the project’s future success. Perpetual was very organized throughout the development phases.

What did you find most impressive about them?

The Perpetual team is passionate about their work and their industry. They are up to date on all the newest tools and best practices in terms of design, development, and overall project management and problem-solving processes. Many times, I took their solutions and implemented them throughout other departments in the company.

Are there any areas they could improve?

They stuck to the timeline and managed an organized project. I really can’t say anything bad about their company.

Any advice for potential customers?

I recommend clients bring Perpetual in for a full scope analysis of their product strategy, business strategy, and industry competition. The more critical information that they can access, the more accurate they can be in both their short-term and long-term solutions.

BACKGROUND

Introduce your business and what you do there.

I'm a managing director at Biproxi, a commercial real estate marketplace for brokers, buyers, and tenants.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

We hired Perpetual to build our website and help us develop a strategy surrounding the overall product we were creating.

SOLUTION

What was the scope of their involvement?

Perpetual helped us conceptualize our website from the start, from developing and refining the wireframes to developing it from scratch. The platform lists roughly 40,000–50,000 commercial real estate properties for sale or lease around the US, allowing brokers, buyers, and tenants access to a national inventory of apartment, office, or industrial spaces for sale or lease. They also integrated a number of features, including social media, payment capabilities, and external data from other providers.

What is the team composition?

We work with a project manager and about 15 developers.

How did you come to work with Perpetual?

We interviewed a number of providers, but Perpetual was recommended to us by one of our advisors. We were very impressed by their history of work and they were quick to understand what we wanted to achieve, offering helpful suggestions around our initial ideas.

How much have you invested with them?

We've invested about $100,00-$250,000 to this date. 

What is the status of this engagement?

We started working with them in March 2018 and the relationship is ongoing. We expect to launch the site over the next few weeks [in August].

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Perpetual built an effective platform, utilizing the most scalable and flexible technology solutions available. They successfully translated our verbal ideas into a solid final product. Although we haven't launched the site yet, they've met all development timelines and quality expectations. The demo site has been well received by both our clients and internal team. Bugs and issues have been minimal; their QA team is fairly robust, so any issues we've had have been addressed within a day or two.

How did Perpetual perform from a project management standpoint?

They're very responsive and flexible in working with our team, despite our lack of experience in web development. We're able to reach them whenever we need to through Slack, phone, and email, but we also hold biweekly Skype calls with their team.

What did you find most impressive about them?

The quality of the product they developed, their responsiveness, and the flexibility they've show in working with us has been outstanding.

Do you have any advice for potential customers?

The more you can define the scope of a project and its requirements, the better off you'll be.

BACKGROUND

Introduce your business and what you do there.

I am the former director of research and development (R&D) for a media provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

We needed to develop an application for Google Glass when it was a beta product. We wanted a pilot that could demonstrate the capabilities of our content provider.

SOLUTION

What was the scope of their involvement?

We passed on some design sketches to them. The goal was to debut a new technology to the public. In doing so, we wanted to build a content library that would introduce content to Google Glass and seed the app store. We wanted to be an early adopter of all kinds of new technologies. We used the development process to get closer to Google’s goals and play with a new form factor for our content.

What is the team composition?

Since it was a small build, we communicated directly with one developer. We were also in contact with Amish (Head of Product Development, Perpetual). Having Amish as our lead person was very helpful; he was invested in our success.

How did you come to work with Perpetual?

We were referred to them, and the referral played a big role in the selection process. Their cost was also competitive. 

How much have you invested in them?

We spent between $50,000–$100,000. It was a competitive hourly rate.

What is the status of this engagement?

We worked together from January–August 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with their team was great. They figured out a new technology and worked with us to build a form factor. They provided a lot of guidance and thought leadership. Amish was very smart and creative. We leaned on him a little more than we might have done if we were just working with a developer on a standard product build, simply because we needed a lot of analysis and creativity to reach our goals.

How did Perpetual perform from a project management standpoint?

They were great. We didn’t have our own development team, and I’m not a technical person, so they did things like basic blocking and tackling. They really carried me along, setting up API keys and basic AWS. They helped a lot with that and took ownership of it.

What did you find most impressive about them?

At the time, most people who built Google Glass apps had their own development teams. It was especially heavy lifting to get them to understand our use case and the new technology, but they did so very well. They have a team overseas and traditionally work on larger, routine stuff. Our project was unique, but working with them was still great.

BACKGROUND

Introduce your business and what you do there.

I’m the product manager of a financial services firm that delivers news and data products to customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

We were retiring a website that was developed a number of years ago. We had to rebuild it completely from scratch. We wanted a new UI based on Amazon Web Services (AWS). We didn’t have the resources to develop the frontend application in the timeframe we wanted.

SOLUTION

What was the scope of their involvement?

We brought them in to do the UI/UX work as well as the web development. Our site is a video website and is heavily video based. They have the expertise and knowledge about how to develop such websites. They were working with APIs that we have available, as well as embedded video players to rebuild the site.

They used Ruby on Rails based on AWS. They used video technology from a company called Kaltura. They were working with the Kaltura video player and API to develop the overall experience.

What is the team composition?

We mainly worked with Amish (Head of Product Development, Perpetual), who is the head of the team. He was the project and product manager. We also worked with Matthew (Product Designer, Perpetual), who was the head developer, and there were some other developers involved.

How did you come to work with Perpetual?

Our company has historically worked with Perpetual but our specific team hadn't. We found them through prior business arrangements and word of mouth. Historical knowledge and expertise is why we went with Perpetual.

How much have you invested with them?

$25,000–$50,000.

What is the status of this engagement?

We worked together from January 2015 until July 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re very happy with how the platform performed. It was developed in a very short period of time, so we weren’t sure whether it would stand the test of time, but it certainly has. The developers who have taken it over are very happy with how it’s performing. We haven’t had to really make any changes at all from their original deployments. We’re very happy with how it’s working.

How did Perpetual perform from a project management standpoint?

The project management is pretty good. We mainly worked with Amish—he was our project manager in that phase. We shared documents online to track timelines and open tickets. We had an open view into the work they were doing. They were very open and transparent, which is what we needed because we had very strict timelines to meet.

What did you find most impressive about them?

The quality of the UI/UX is very impressive. We gave them free rein to develop the website as they saw fit in the timeframe. They came up with a UI/UX that was very unique and novel in that short time. To then meet that design with good development was also very impressive.

Do you have any advice for potential customers?

Transparency is crucial. Communicate the ideas that you have and show them to them clearly and quickly.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Obsess. We’re a startup building an augmented reality (AR) and virtual reality (VR) platform for experiential shopping. We help brands and retailers create beautiful 360° web and mobile-based AR/VR experiences.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

We wanted to redesign our website. Our previous website was a single Squarespace website. We’re a software as a service (SaaS) platform, and most SaaS platform websites are pretty boring and standard. We cater to the fashion, home, and lifestyle industries, and I wanted our website to be really beautiful and interactive. I wanted to do the design part very collaboratively because I had the aesthetic direction of where I wanted to go but not the skills to do the design. We don’t have anyone on our team that does web development.

SOLUTION

What was the scope of their involvement?

They built us a WordPress website. One feature is directly related to VR. Our landing page has a 360° image at the top. That’s a part of our product and we wanted to give a teaser of it. Perpetual implemented a custom 360° viewer that works on desktop as well as on mobile. As you move your phone around, the 360° image moves.

We focus on mobile AR/VR and we wanted to have a lot of videos showing inside an iPhone X, which was complicated. We have a lot of auto-playing videos on the site and the ability to turn sound on and off. On mobile, it has to work differently because you can’t auto-play videos. It was a complex implementation because we wanted it to be so visual, interactive, video-based, and 360° image-based.

SEO was part of the website development as well. We had the number two Google ranking for virtual reality shopping platform or augmented reality shopping platform with our old site, which was just a single page. We wanted to maintain and improve that search ranking. They implemented a special plug-in in WordPress that helped us custom-set every field that we wanted, and they advised us on how to do the rest of the SEO.

They also implemented the capability to schedule a demo through our website and to sign up for the newsletter. We get an email every time somebody signs up for a demo and it is also saved into a spreadsheet.

What is the team composition?

We had one designer, one developer, and a project manager.

How did you come to work with Perpetual?

They were highly recommended by someone who had worked with them. We looked at 2–3 other teams. We ended up going with Perpetual who was local because, after I talked to their designer, I felt he was great and we could work in a very collaborative way. This was so design-intensive and I really wanted to make the design really innovative and unique.

How much have you invested with them?

We spent $10,000–$25,000.

What is the status of this engagement?

We worked together from December 2017–February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our experience was really good. The website is live. They were able to capture what I was looking for, making the website alive, different, unique, modern, and interactive. They translated that design very well for mobile. I was impressed with the implementation. They took on all of our complicated pieces and delivered everything on time.

We now have the number one Google ranking for virtual reality shopping platform or augmented reality shopping platform with our new site. The site was much easier to optimize for SEO.

How did Perpetual perform from a project management standpoint?

We met with the designer initially and we were all on Slack. We used Google Sheets to track the status. There were no communication issues. They were responsive.

What did you find most impressive about them?

They were really comprehensive in their approach. They advised on all the things related to the website. They created a unique experience that represented our brand, our offering, and how we wanted to position it in the marketplace. They were able to capture that to my satisfaction.

Do you have any advice for potential customers?

Describe your business objective to them. They will give you ideas after they learn about our business. If you collaborate with them in the design process, it can help both the client and them implement it in a much better way. The more you work together, the better result you’ll get.

BACKGROUND

Please describe your company and your position there.

I am the founder and director of WhetstoneX. We provide army education courses online.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Perpetual?

I hired Perpetual to complete a detailed prototype of an online course with sample content for an Army First Aid course.

What were your goals for this project?

My goal for this project was to create a compelling user interface with a course structure in place to show the design aspects of what we intended to achieve. We hoped this would win us a to contract to build a $1 million AUD military course.

SOLUTION

How did you select this vendor?

We chose them because they had extensive experience in online education, particularly with EdX.

Describe the project in detail.

The project was designed to provide a clickable interface for a military course called Army First Aid. This involved a detailed design phase, design meetings, and several iterations of the prototype. The prototype incorporated all of our technical military requirements, including an instructor interface, a student dashboard, video link requirements, and online testing modules. A secondary product included detailed online course descriptions with a video explaining how to use the product.

What was the team composition?

The team composition consisted of a UX designer, an engineering team, and a project manager. The project manager was instrumental in setting design objectives and meeting key project milestones. I met with the designer and the project manager in person; they were technical and quick to understand and deliver the product.

The build phase test team consisted of a UX designer, two frontend software engineers, three Python software engineers. For the deploy phase, which lasted two months, we had a UX designer, a frontend software engineer, and two Python software engineers.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

The demo they made is no longer available online, but as a prototype, it was outstanding in its quality and had a unique UX style.

How effective was the project management?

Their project management was excellent, from accuracy of work the schedule, to communications and leadership. They completed the work within a tight timeline and managed expectations effectively as it progressed.

The final product's quality was amazing. Our submission beat 29 companies and was considered as one of three finalists. I was told our design was the best, but we did not win the competition due to pricing.

What did you find most impressive about this company?

They deliver what they say they will. The company completed exactly what they said they would to standards that were above expectations. Overall, I found them to be incredibly easy to work with and really fast and accurate with requests.

What tips or recommendations do you have?

My tip is to engage them early. Tell them what you need, not how to do it, and they will deliver. I have strong confidence in them and would use them again.

BACKGROUND

Introduce your business and what you do there.

Our business develops products for the wealth management space. I’m involved with product management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

We needed help in rebuilding our user interface.

SOLUTION

What was the scope of their involvement?

Perpetual redesigned the UI for our .NET-based web app which functions as a news viewer. They designed the entire user interface, built the mockups, listened to client feedback, created a detailed spec, and participated in the entire development cycle.

We went into the project very quickly because our app had already been in place for 10 years. They completely redesigned it without breaking the underlying foundation which all our users come through.

What is the team composition?

Amish [Head of Product Development, Perpetual] was our main point of contact, and he had a designer, developer, and one other person on his team.

How did you come to work with Perpetual?

Amish has worked on a number of projects across our firm. We needed to develop our product quickly. He was also familiar with the application in which our news app was going into, and the fact that he knew how to integrate it was a skill we valued.  We didn’t consider anyone else. He had the skills and was already working with our team.

What is the status of this engagement?

We started working together in August 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We needed to turn it around very quickly, and Amish was able to do it. It went from concept to established project in a matter of two weeks. The redesign is in QA testing right now. We plan on deploying in another month.

Users have received the platform extremely well. We’re very excited about how well it’s performing. We haven’t experienced any technical issues.

How did Perpetual perform from a project management standpoint?

They’re very responsive. They worked 24/7. We had threads going back to 11:00 at night where Amish was still online. His responses were very good and well-thought out. He didn’t just respond through his phone, but was actually online.

What did you find most impressive about them?

Amish’s team came up to speed very quickly. The mockup phases provided visibility into the end product. Once we approved it, he was very organized in keeping track of everything. They quickly built very detailed specs, including one that was 125 pages long.

They also participated in the development process. His team now participates in QA and logs bugs directly into Jira. They also validate this data and educate the developers on how to implement things. Amish is very talented and innovative.

They are experts in UI development. They were also really good at moving team members in and out as we needed them during the process.

Are there any areas they could improve?

I don’t have any suggestions.

Do you have any advice for potential customers?

The biggest thing is being able to see the designs very quickly. Tools such as InVision allow next-day visibility and prevents anyone from having to go through the project blindly. This also allows for quick feedback and more easily facilitates an Agile process.

BACKGROUND

Introduce your business and what you do there.

I am a co-founder and CEO of an information security startup. We provide professional services in information security. We also develop products in information security to handle certain enterprise functions in a much more secure way.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

We were contacted by my client who needed a solution in the information security space to deal with medical devices. This was an area in which we required particular expertise at a medical device level and understandings of some device protocols and lower-level data flows. We didn't have that specific expertise and it would take some time for us to pick it up. I reached out to them because they did have that, and they understood these issues much better than we did.

SOLUTION

What was the scope of their involvement?

We had to invent technology for my client. He wanted us to create a little black box that sat between a medical device and a hospital's IT network. We created the software that would be installed on the black box to do the monitoring of data going between the hospital IT network and the medical device to make sure the data is secure and encrypted. We had to research and invent software and capabilities that could do that.

What is the team dynamic?

There were two resources assigned to the project: One primary engineer who did a good deal of the research, and one architect/senior project manager who did some of the research and also helped manage the time involved, the scheduling, and some of the coordination. From a technical side, they probably had more than a half resources and a quarter for project management.

How did you come to work with Perpetual?

I found them through my professional network.

How much have you invested with them?

We spent $40,000 to $50,000 with them.

What is the status of this engagement?

We worked with them from August to December 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My client had some trouble understanding the broader picture of how such technologies work and how they could live in a hostile IT environment. They had some misunderstandings about alternate requirements that they wanted to create.

Perpetual's professional focus was awesome in the sense that they actually understood and were able to test various scenarios that we could use. They then brought them back to the client to explain how different possibilities could work to clarify the picture that ultimately should have been clarified by the client themselves.

I was very satisfied with Perpetual in terms of the creativity that they brought, some of their solutions, and ultimately their professionalism as well: how they attended meetings and reported their time. I was quite pleased with what they did.

How did Perpetual perform from a project management standpoint?

They were good. We had client issues; the client would sometimes change dates and we would have to adapt to that. Despite that, they were quite on time and we knew how we were paying them and where the budget was going. It was quite organized.

What did you find most impressive about them?

They’re very creative folks. They stick to their word and deliver what they say they will. I had a good comfort level in depending on them doing this kind of work. That was a very positive thing. Not everyone delivers exactly as planned or as they say, but Perpetual do it quite well.

Are there any areas they could improve?

Nothing that I can think of. Things were positive. The client had questions that would come up, but nothing on their side.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of one of the leading education companies in Vietnam. We focus on English language training and critical thinking skills development for students 5–18 years old.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

We were looking for a learning management system solution. We needed it to cover administrative tasks for our school, help us create different types of learning activities, and create semi-personalized students experiences. We decided to look for a vendor to work with us in building an Open edX platform.

SOLUTION

What was the scope of their involvement?

Our model is unique in that we include parent information in the student experience. Perpetual’s UX designer flew to Vietnam for a few weeks to interview Vietnamese parents, students, and teachers. We customized the platform for the parents to include the Vietnamese language and simplified what they could track in terms of student progress. We wanted the students to have a personal vocabulary box where they could click back and receive auto-generated exercises. This was a technical and design challenge that was not an off-the-shelf solution.

When users go to the platform, they receive personalized content and can highlight vocabulary words they wish to learn. The system uses this information to self-generate different types of exercises. We’re building an online/offline integrated experience.

What is the team composition?

Their team provided a designer, a technical architect, and a business analyst to work together with our curriculum developers.

Matthew [Product Designer, Perpetual] and the main business analyst were both key team members.

How did you come to work with Perpetual?

I found them on a website’s list of companies that build learning management systems with an Open edX base. Perpetual’s portfolio had visible clients and schools in both India and Africa. It showed me that they could set up different environments other than in a U.S. K–12 or university setting. We are neither of those, so a flexible partner was important to us.

How much have you invested with them?

We’ve spent $100,000.

What is the status of this engagement?

We started working together in June 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our pilot courses have used this platform. There are about 100 students and 100 Vietnamese parents using the site. This year, we need Perpetual’s continuous support to roll it out to the entire school of more than 15,000 students. It’s exciting.

Working with Perpetual is comforting because they know this is an MVP (minimum viable product] but that we want to evolve into bigger things later on. We had to take this into consideration when making certain product revisions or prioritizing some things over others. Amish [Head of Product Development, Perpetual] was very supportive.

The students love that they now have more learning resources. There are a couple of minor design features that we still want to improve to make them more child-friendly. It’s also not as colorful as we wanted. We are making continuous improvements. The parents also like it a lot because they can now see what their children are doing and learning at home. They key goal that we achieved is that the platform is available anywhere, any time. This is exciting to the teams.

The next step is bringing it to more teachers and establishing more content creators within our school network. We have more than 200 teachers. It will be very interesting for us from the school perspective to see how that happens.

How did Perpetual perform from a project management standpoint?

There were weekly catch-up calls during the first couple of months. Afterwards, our project exploded with features, and many weren’t on a parallel workflow. I provided feedback to the team that wasn’t efficient at the time because we only had a weekly, one-hour phone call. I may have forgotten what I designed and they weren’t able to keep track. Perpetual’s business analyst then set up a tool where I could track development and the different sprints to see exactly what stage each feature was at, which was really helpful.

The main business analyst keeps in daily contact to answer all of our questions. Our curriculum developers aren’t tech-savvy at all, but she helps to make sure everyone is at the same level of understanding. As they develop the content, she doesn’t mind working with us on minor details or connecting us to their technical architect for the bigger solutions.

What did you find most impressive about them?

They created a few video recaps and instructions for me and our content development team to transition us into how to use the platform from the studio/content development perspective. The fact that they went ahead and really worked with the end user exceeded my expectations.

Are there any areas they could improve?

There were a lot of technical challenges with our requests. Generally, every 1–2 weeks we saw the development and went through with further iterations. It’s not like everything was documented in a user request and then built upon. We worked together as one team. In terms of their time management and budget, they could’ve been more aggressive. The collaborative aspect was good, but was also time consuming when it came to testing and making improvements.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of ProctorU. We watch people take tests online with webcams and microphones.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual?

We needed to create an edX XBlock integration for a fairly large customer.

SOLUTION

What was the scope of their involvement?

They were able to take our API and existing functionality and integrate them into the edX XBlock.

One particular challenge we faced with the end client was that we needed the core functionality to be in French. The application was originally developed entirely in French, and Perpetual had the flexibility that allowed them to handle multilingual support, which was great. We had the app reengineered to be transitioned and internationalized.

What is the team composition?

We had two project managers and two–three engineers during the initial engagement.

How did you come to work with Perpetual?

We wanted to find someone who was familiar and experienced with creating edutech software—specifically edX’s XBlock platform. We did an online search for such developers, and Perpetual was one of the very few we found. We initially contacted four or five of those other listed shops, but none of them really understand what we were trying to accomplish. We ultimately ended up reaching out to Perpetual to create the integration.

How much have you invested in them?

We spent at least $20,000.

What is the status of this engagement?

We began working with them in April 2016, and the project was completed in July 2016. We also had them do some updates recently, and the relationship is ongoing as they work on other things.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All vendors advertise their technical prowess, but Perpetual actually delivers what they promise. They actually came through with a solid solution and implemented pretty much exactly what we discussed. From a technical perspective, the code is very clean, efficient, and effective. The value we’ve received from their services is great.

How did Perpetual perform from a project management standpoint?

They performed really well. The communication was great, and they always kept me informed. They did a really good job estimating the project we were doing. We utilized Scrum and Agile approaches when working on user stories, tasks, and other things. As the product owner, they kept me up to date on each sprint.

They have team members both in the U.S. and India. I’ve worked with other development shops that have presence in both places, and the time difference can sometimes be an issue. However, we never experienced any issues with Perpetual. All meetings, check-ins, and communication were all convenient to me, as opposed to having to work around the time difference.

What did you find most impressive about them?

They say what they are going to do and are easy to work with. It was a good experience, and I have nothing negative to say about it. They did a really good job of understanding the requirements and scope.

Are there any areas they could improve?

I can normally find things wrong with most teams, but Perpetual met my own internal development team’s expectations and integrated right into the process.

Do you have any advice for potential customers?

Take a look at their website and how they present themselves. The next thing to look at is their response time, how persistent or not persistent they are, and what their communication cycle is like. Take a look at how well they communicate when they are actually being spoken to, and if they recommend interviewing them and asking questions about their cycle, expertise, etc. Find out what they know.

It’s a little different for me because I have a set of expectations for my engineering team, so any outsourcer I use has to be on par with them. A lot of the stuff that is submitted has to go through and pass an internal code review before we deploy to production. Look for samples of their projects to gain an idea of what their code quality looks like, and ask them what their discovery process, software, and methodologies are. Ask about price considerations depending upon where their team and labor is sourced.