Norgress Advisory Services

BACKGROUND

Introduce your business and what you do there.

Offers mobile tire services, allowing customers to purchase and have tires installed at their location without visiting a tire shop.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Norgress Advisory Services?

We needed help building out the company and doing digital and online work.

SOLUTION

What was the scope of their involvement?

Norgress Advisory Services developed a booking system, website, phone system, digital marketing, registration, and banking.
How did you come to work with Norgress Advisory Services?

They were referred to me. I chose them because they offered good value for the cost, and our company values aligned.

What is the status of this engagement?

We worked together from December 2019–March 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We became one of the #1 rated mobile tire services in our city and developed a customer base of 800 customers.

How did Norgress Advisory Services perform from a project management standpoint?

They always delivered on time. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Their knowledge and use of technology were impressive.

Are there any areas they could improve?

There’s nothing they need to improve.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Alberta Thermal Solutions

Describe what your company does in a single sentence.

Alberta Thermal Solutions provides residential HVAC setups and smart heating installation services for homeowners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Norgress Advisory Services to accomplish?

• Expanding our home heating installation business into new residential sectors was getting incredibly difficult due to tough local competition, and our management lacked a clear plan to launch our digital branding package. We also didn't know how to analyze regional competitor pricing models accurately. We hired Norgress Advisory Services to structure our complete go-to-market plan and optimize our customer acquisition avenues. The core milestones were to run a comprehensive market analysis, build a functional modern website, and align our corporate messaging with local audience demands.

SOLUTION

How did you find Norgress Advisory Services?

Referral

Why did you select Norgress Advisory Services over others?

• High ratings
• Referred to me

How many teammates from Norgress Advisory Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

These growth specialists assumed full responsibility for defining our new business launch roadmap and online platform setups. They kicked off the assignment by evaluating our historical pricing structures and running field surveys to identify high-converting neighborhood markets. Following that research phase, their developers constructed a clean and user-friendly corporate website tailored for easy appointment booking. They designed a fresh brand identity system, setup automated customer communication channels, and provided clear advisory guides for our winter marketing campaigns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our seasonal service bookings have experienced a major increase in volume and stability following this digital rollout. We noticed a substantial rise in online conversion rates and website traffic within the first two months of launching the new platform. Homeowners are now engaging with our brand much more frequently through our phone channels, and our team is closing larger installation contracts with better margins. The clear operational sheets they mapped out have saved our group a lot of execution stress.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We found their timeline tracking to be completely organized, disciplined, and very simple to follow for our office staff. They utilized secure shared drives and quick online messaging folders so we could review draft layouts and website wireframes without any paperwork delays. Their consultants were highly responsive to our questions and always delivered their strategic reports exactly on the agreed weekly dates. They keep their corporate updates brief, transparent, and direct.

What was your primary form of communication with Norgress Advisory Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most to our team was their practical ability to translate high-level marketing theory into actionable steps for a small field service business. They didn't dump a load of confusing business school jargon on our desk and instead provided real operational tools that fit our local HVAC workflow. Their team's structure was collaborative, and they cared about setting up sustainable long-term revenue channels for our firm.

Are there any areas for improvement or something Norgress Advisory Services could have done differently?

No execution gaps or budget overruns took place during our short timeline with their agency. The onboarding process during the first week forced our office team to spend several hours locating and scanning older pricing charts into their database frameworks, which slightly slowed down our weekly administrative tasks. However, this detailed evaluation was necessary to make our market launch blueprint accurate, so we really have no complaints regarding their performance.

BACKGROUND

Please describe your company and position.

 I am the President of a home services company 

Describe what your company does in a single sentence.

We are a local home services business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Norgress to accomplish?

• Market Analysis
• Pricing Strategy Evaluation
• Brand Management

SOLUTION

How did you find Norgress?

Referral

Why did you select Norgress over others?

• Pricing fits our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Norgress were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Norgress created a go-to-market plan for us as well as headed our digital strategy. Key deliverables included a report, brand package, website, and communication tools like email and phone.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The things we looked for were stuff like increased brand visibility, better customer engagement, conversion rates, and also growth in sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were great! Consistently delivering items on time and meeting deadlines.

What was your primary form of communication with Norgress?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I liked that they could not only craft a plan but also implement it

Are there any areas for improvement or something Norgress could have done differently?

Nope, everything was great