MOBIKASA

BACKGROUND

Please describe your company and your position there.

We design luxury home decor, dinnerware and tabletop products which are sold in department stores, specialty stores and online. Our websites offer multiple currencies and fulfill orders globally from multiple owned and operated distribution centers. I am the Director of E-commerce and Digital Marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOBIKASA?

Mobikasa was utilized for website development by the agency L'Objet hired for the launch of our Magento website. We did not work directly with Mobikasa on the launch. After the agency closed its doors L'Objet hired Mobikasa directly for ongoing maintenance and development.

What were your goals for this project?

Support with day to day tasks- import new products, refresh landing page content and merchandising updates, maintain compliance, improve usability, troubleshoot issues.

SOLUTION

How did you select this vendor?

Because they had worked on our site launch it made sense to contract them directly for maintenance.

Describe the project and the services they provided in detail.

We did not have a support and maintenance contract in place. We reached out to Mobikasa for several small to medium updates each month, received an effort/cost estimate, and approved projects one-by-one. These projects were always completed to satisfaction. This included importing new products, executing price updates, monthly refresh main home page content, develop custom landing pages for marketing campaigns, minor functionality improvements to improve usability, and resolve minor security issues with recaptcha.

What was the team composition?

1 project manager and 2 developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our day-to-day maintenance projects were completed to satisfaction. Ultimately, we reached a point where we were unable to continue on the old version of Magento due to slow site speed, sub-optimal multi-currency/warehouse UX, not GDPR compliant, etc.

How was project management arranged and how effective was it?

We contacted our project manager and developers for all issues and projects. We were generally able to arrange an acceptable turn-around time for scheduled projects. When troubleshooting problems the turnaround time was not as fast as we would have liked, but we also did not have any support relationship in place with Mobikasa, so I would have expected adherence to a specific turn-around time on issues only if such an agreement was in place.

What did you find most impressive about this company?

I found the team pleasant to work with, but I did not have the opportunity to work on any projects that where very challenging or memorable.

Are there any areas for improvement?

Tasks were not testing thoroughly before notifying our team the work was done, so a lot of testing and organizing status of testing comments was required on our end.

BACKGROUND

Please describe your company and your position there.

I’m the marketing lead for a skincare company. Our team of scientists, microbiologists, and brand developers have pioneered cutting-edge skincare technologies in the last 30 years. In fact, our lab developed the glycolic acid that led to the creation of the first commercially available cosmeceuticals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOBIKASA?

We needed to redevelop our website and switch to Shopify for better e-commerce capabilities.

What were your goals for this project?

We wanted to find a partner that could build a stunning, responsive, mobile-friendly website with e-commerce functionality. 

SOLUTION

How did you select this vendor?

We selected MOBIKASA based on their pricing and ability to deliver our requirements quickly.

Can you go into detail about the services they provided and the scope of the project?

They moved our website to the Shopify platform and made sure everything was functioning fully.

What was the team composition?

I'm not sure how many people worked on this project since I only communicated with our account manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Once the user-friendly site launched, our sales went up.

What did you find most impressive about this company?

I appreciated how quickly MOBIKASA implemented the changes we requested.

Are there any areas where they can improve?

The communication could have been faster, although I do understand the time difference between our companies.

BACKGROUND

Please describe your company and your position there.

I am the co-founder of Beachware, LLC. We are the manufacturers of the patented outdoor drinkware, The Beach Glass.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOBIKASA?

We hired Mobikasa to create a website for online and wholesale customers to buy our product.

What were your goals for this project?

We wanted an e-commerce website that was simple to engage with, use, and navigate.

SOLUTION

How did you select this vendor?

We interviewed a number of providers after an initial online search. We decided to hire Mobikasa because they responded quickly and detailed how they would approach the project.

Can you go into detail about the services they provided and the scope of the project?

Mobikasa handled the design and developed the website from the ground up.

What was the team composition?

We worked with one point of contact on this project, which made it extremely easy for us to communicate our needs.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Within one month of launching our site, we were overwhelmed with sales. It operated flawlessly from the first day, and our customers have responded positively to the ease of use and layout.

How was project management arranged and how effective was it?

We arranged a detailed timeline through our point of contact. Follow-ups and general communication was handled via email and phone, which made the process easy and effective.

What did you find most impressive about this company?

Mobikasa impressively delivered clear, concise, and prompt communication.

Are there any areas where they can improve?

We could not identify any outstanding areas for improvement.

BACKGROUND

Please describe your company and your position there.

I’m the founder of Tonewood, an international distributor of specialty maple products. We seek to preserve small-scale maple production.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOBIKASA?

We hired them to redesign our website.

What were your goals for this project?

Our goal was to create a new, updated website with a mobile format.

SOLUTION

How did you select this vendor?

We selected the vendor based on available themes online. MOBIKASA offered our preferred design and the right functionality.

Describe the project in detail.

They worked closely with us to update our website’s frontend. They introduced more features, including mobile access, slider photos, and videos.

What was the team composition?

We worked with a project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were very satisfied with their work.

How effective was the workflow between your team and theirs?

They had a highly efficient workflow that eliminated any delays.

What did you find most impressive about this company?

They were responsive, smart, and enjoyable to work with. What’s more, they continued to field questions and respond to issues far beyond the completion date of the project.