Mindrops

BACKGROUND

I am the Director of Kineket

Kineket buys old smartphones from people in Delhi. Someone who wants to sell a phone gets a price, a pickup from their home and the money. Most sellers are normal people selling one phone, not shops.

OPPORTUNITY / CHALLENGE

• Goal one was to make people trust the price. Most sellers have no idea what their old phone is worth, so they always feel cheated by shops. The app had to show a price that comes from the brand, model and condition, not a random number.
• Goal two was to keep it easy for people who are not good with apps. Many of our sellers are not very comfortable with technology and will close the app if it asks too much. The plan was that a first time user should see their price in about two minutes.

SOLUTION

• Online Search
• Other

• Pricing fit our budget
• Company values aligned

2-5 Employees

Mindrops built both apps from zero. The app has a list of phone brands like Apple, Samsung, OnePlus, Xiaomi, Vivo, Oppo and Realme. A seller picks their model, answers short questions about the condition, and the app shows a price. After that comes ID and document upload, then booking a pickup from home, and then the payment. Both apps had to work exactly the same way, so the price logic and screens had to match. Mindrops also helped put the apps on the App Store and Google Play.

RESULTS & FEEDBACK

Both apps were finished and put on the App Store and Google Play inside the agreed time. The full selling process now happens in the app instead of over phone calls and shop visits. During testing, people who are not tech friendly were able to reach the price screen without any help, which was the main thing checked. Proper numbers on downloads and sales are still being collected, so nothing is being claimed there yet.

There was one main person from Mindrops to talk to, a weekly call and a shared task list. Updates came on their own, without having to ask again and again. One small thing worth saying is that the first few weeks had too many written updates, and things moved much faster after switching to short screen sharing calls. After that change, feedback was quicker and there was less confusion.

• Virtual Meeting
• Email or Messaging App

They said no to our first idea for the condition questions. That list was too long, and instead of just building it, the team tested it and asked to cut it short. That shorter version is the main reason the app feels easy today.

Keeping both apps at the same speed needed more care. The Android app stayed behind the iPhone app for about two weeks, and a few screens looked different enough that they had to be redone. After telling them, it was fixed quickly and both apps matched at delivery, but their own team should have spotted it first. The design notes given to us in the beginning were also short.

BACKGROUND

I am the Owner of Flavour Fussion

Flavour Fussion supplies premium Indian food products including makhana, spices, dry fruits, saffron, cardamom and curated gift hampers, serving both domestic buyers and export markets. As Owner, my role covers sourcing, buyer relationships and anything to do with how the brand is presented.

OPPORTUNITY / CHALLENGE

• Goal one was to give the brand a credible storefront that international buyers would take seriously. Enquiries were coming through WhatsApp and catalogue PDFs, which does not inspire much confidence when an importer is evaluating suppliers. The site needed to present the range properly and signal that this is an organised export capable business.
• Goal two was to separate retail browsing from bulk and gifting enquiries without building two different websites. Corporate gifting buyers and export importers want very different things from a casual customer. The structure had to let both find what they need and reach us through the right form.

SOLUTION

• Online Search
• Other

Company values aligned

2-5 Employees

Mindrops built flavourfussion.com from scratch as a product first eCommerce platform. The work covered a brand led homepage, category and collection pages for makhana, spices, dry fruits, saffron, cardamom, granola and trail mixes, and a separate curated section for festive and corporate gift hampers. Individual product listings were built with visuals and product information, alongside enquiry and request a quote flows aimed at wholesalers, importers and corporate buyers.

Homepage sections were written to communicate sourcing standards, hygienic processing, packaging flexibility and export support. The full build was made responsive across desktop, tablet and mobile, with structured navigation so buyers could move between collections without getting lost.

RESULTS & FEEDBACK

The entire catalogue is now live and browsable in structured collections, which was not the case before. Enquiries now arrive through the website quote form with buyer details already captured, rather than as loose WhatsApp messages that had to be chased for basic information. Product links can now be shared directly with importers instead of sending image files. Traffic is still building, so it is early to talk about numbers there.

Kickoff was on 4th September 2025 and the site went live on 7th September 2026. Content and product images were shared upfront in one batch, which is largely why the schedule held. 

• Virtual Meeting
• Email or Messaging App

The handling of the gift hamper section. Rather than treating hampers as ordinary products in a listing, the team built them as their own curated collection with a different visual treatment, because corporate gifting buyers browse in a completely different way to someone buying a pack of makhana.

Product images were uploaded at full resolution initially, which made some collection pages slow to load on mobile data. Once flagged, the team compressed everything and the issue went away within a day, but it should have been caught before handover. The admin walkthrough for adding new products was also fairly brief, so a short recorded guide would have helped the team here.

BACKGROUND

Please describe your company and position.

I am the Director of PURE N SAFE PRIVATE LIMITED

Describe what your company does in a single sentence.

Pure N Safe makes water treatment and purification products, been around for years now, serving homes, businesses, industries, municipal bodies and even agriculture side. Products range from small RO units to bigger softener and filtration systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindrops to accomplish?

• Honestly the first goal was just getting found online properly, before this our old site barely showed up anywhere.
• Second thing was showing our certifications clearly because in this line, if a municipal client cannot see your ISO or NSF certification upfront, they move on to the next vendor without even calling.

SOLUTION

How did you find Mindrops?

• Online Search
• Clutch Site

Why did you select Mindrops over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Mindrops were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Site has Home, About Us, Products, Solutions, Case Studies, Knowledge Center, Blog, Gallery, Testimonials, Downloads, Contact Us, Become a Partner, basically everything we asked for and a few things they suggested adding later like the downloads section for manuals. Product pages cover RO purifiers, softeners, iron removal, valves manual and automatic, FRP vessels, UF systems, inline filters, each written up properly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Too early to give hard numbers since we are still adding content, but enquiries coming through the contact form have gone up compared to before, and people ask more specific product questions now instead of generic ones.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mostly WhatsApp and calls, not very formal but it worked for us. Somewhere in the middle we lost track of which product pages were approved and which were still pending changes, got a bit chaotic for a week or two, our fault partly since we kept sending revised specs.

What was your primary form of communication with Mindrops?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by the way they segmented products rather than having one giant list. seems simple but nobody had suggested that to us before.

Are there any areas for improvement or something Mindrops could have done differently?

Need a proper shared tracker next time for content status, too many WhatsApp messages got lost in between and caused some repeat work.

BACKGROUND

Please describe your company and position.

I am the Director of Footprint Warehousing

Describe what your company does in a single sentence.

Footprint Warehousing runs large format warehousing space across multiple sites and mainly serves 3PL players, CNF agents and logistics companies. Storage handled here covers a wide mix, from fertilizers and cement to pharma, paints, FMCG and e-commerce inventory. My designation is Director, and both site operations and the financial side of those sites fall under me.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindrops to accomplish?

• The aim was to move site operations off paper and into one system that both field teams and management could rely on. Material movement, operator accountability and site wise financials needed to sit together instead of in separate registers and spreadsheets.

SOLUTION

How did you find Mindrops?

• Online Search
• Clutch Site

Why did you select Mindrops over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Mindrops were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The platform has two halves. Field teams use a mobile application to record material coming into each site, capturing inward details along with site name, item group, item name and the operator handling it. Management uses a web based admin panel that lists every inward entry with Inward Number, Site Name, Item Group, Item Name, In Time and Operator Name, plus filters for date range, site, item group and item, and a download option for reporting. A separate revenue and expense module was built into the admin panel to record reimbursements and expenses, apply site wise filters and show balance receivable. Deployment support and post launch fixes were also part of the scope.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Material inward records are now available on the same day instead of arriving at the head office days later. Operator level traceability exists for every entry, which was simply not possible with registers. Reporting that used to take a full day of compiling sheets is now a filtered download from the admin panel. The accounts team also stopped chasing individual site coordinators for expense figures, since site wise data sits in one dashboard.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was steady and mostly proactive. Weekly calls were held during active development phases and updates came through without having to ask. One small observation is that in the middle stretch of the project the reporting shifted to a single point of contact, which slowed a few technical clarifications by a day or two until a developer was looped in directly. Once that was raised it was corrected quickly. Deadlines were respected throughout, including the extended phase for the finance module.

What was your primary form of communication with Mindrops?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to sit through our site process before designing anything stood out. The team spent time understanding how an operator actually records material during a busy inward gate entry, and that showed in how few fields the mobile screen ended up having. Most vendors design for the admin and then force the field to adjust.

Are there any areas for improvement or something Mindrops could have done differently?

The first version of the admin panel filters was over engineered for our team. Too many options were visible at once and our site supervisors kept picking the wrong combination, which meant blank result screens and support calls. Raising it took a couple of rounds before the layout was simplified, and the current version works, but that clarity should have come from the first design review. A short training document at handover would also have saved us some internal explaining.

BACKGROUND

Please describe your company and position.

I am the Director of Adarsh Scientific Corporation

Describe what your company does in a single sentence.

Adarsh Scientific Corporation has been supplying laboratory chemicals, scientific instruments, and research equipment across India since 1966. The company works with educational institutions, pharmaceutical manufacturers, research labs, and industrial clients nationwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindrops to accomplish?

• The first goal was building a website that could finally represent sixty years of industry credibility instead of undercutting it with an outdated design.
• The second goal was making the product catalogue and brand partnerships genuinely easy to browse for buyers who often know exactly what they are looking for. Many customers arrive already searching for a specific chemical or instrument brand, so the catalogue section needed to function almost like a searchable directory.

SOLUTION

How did you find Mindrops?

• Online Search
• Other

Why did you select Mindrops over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Mindrops were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope covered a full corporate website rebuild including a homepage that introduces the company's legacy and product range, a comprehensive product showcase spanning laboratory chemicals and instruments, a dedicated catalogue section where customers can browse and download manufacturer catalogues directly, a channel partners page, and a contact and enquiry system built for lead capture. 
Mindrops also handled responsive layout work across desktop, tablet, and mobile, plus SEO-friendly page structuring and load speed optimization. Ongoing maintenance was included in the agreement, covering content updates, product additions, and security monitoring after launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It is early days since launch in late December, so hard numbers are still coming in. What is already noticeable is a drop in the basic product availability questions landing in the inbox, since visitors can now check the catalogue themselves before reaching out.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication happened mostly over email and a couple of scheduled calls each week, which worked fine given the short timeline. The project manager on the Mindrops side kept status updates consistent, though a couple of catalogue-related change requests took a day or two longer to turn around than expected since the file formats needed reworking. Overall the process felt organized rather than reactive, which mattered given how compressed the December schedule was.

What was your primary form of communication with Mindrops?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The catalog browsing structure stands out the most, since it turned a pile of scattered PDF brochures into something customers can actually navigate on the site.

Are there any areas for improvement or something Mindrops could have done differently?

The catalogue upload workflow needed a rework partway through, which added a short delay to that specific section. A bit more clarity upfront on file format requirements would have avoided that back and forth. Nothing that affected the final delivery date, but worth flagging for future catalogue-heavy projects.

BACKGROUND

Please describe your company and position.

I am the Director of JAVI Services LLP

Describe what your company does in a single sentence.

JAVI Services LLP runs Pet Infy, a pet marketplace platform connecting owners with walkers, trainers, vets, and pet businesses. The company operates with a team of 25 to 30 people focused on building out services for the pet care industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindrops to accomplish?

• Consolidating scattered pet services into a single platform. Pet owners were previously juggling different apps for food, grooming, and vet care. Bringing all of that under Pet Infy meant the platform needed to handle several very different service types without feeling cluttered.
• Building a reliable vendor and admin system since the marketplace depends on managing multiple service providers. Walkers, trainers, clinics, and cafés all needed their own account types and booking rules. Getting that structure right early on made it easier to add new categories like cremation services later in the project.

SOLUTION

How did you find Mindrops?

• Online Search
• Clutch Site

Why did you select Mindrops over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Mindrops were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope covered a complete pet marketplace build including a pet restaurant and food ordering section, café discovery and reservation tools, walker and trainer booking flows, and a dedicated adoption platform connecting shelters with prospective owners. 

Mindrops also developed the veterinary consultation booking system, a clinics and hospitals directory, diagnostic lab integration, and medicine ordering through the pharmacy module. On the backend, user, vendor, and admin management dashboards were built to handle accounts, transactions, and day-to-day operations. Location-based search was added so users could find nearby services quickly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform launched with all core modules functioning together, which was the main measure of success at this stage. Vendor onboarding became noticeably smoother once the admin dashboard was in place. It is still early to talk about traffic or booking numbers since the platform only went live recently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication happened mostly over calls and a shared task tracker, which worked well for the most part. The team was responsive when changes were needed, though a couple of update cycles took longer than initially quoted, particularly around the diagnostic lab integration. Overall the process felt organized rather than chaotic, and there was always a clear person to reach out to.

What was your primary form of communication with Mindrops?

In-Person Meeting

What did you find most impressive or unique about this company?

The way Mindrops structured the vendor management system stood out the most, since it had to accommodate very different provider types like cafés, trainers, and diagnostic labs within one consistent framework.

Are there any areas for improvement or something Mindrops could have done differently?

Documentation could have been shared a little more proactively during the middle phase of the project, since a few features were built before requirements were fully confirmed on our end. That led to some rework on the café discovery module. It got sorted out with an extra revision round, but earlier documentation would have saved some back and forth.

BACKGROUND

Please describe your company and position.

I am the Director of SARDAR FROZEN PRODUCTS PRIVATE LIMITED

Describe what your company does in a single sentence.

Sardar Frozen Products Private Limited operates Sardar Meat Shop, a fresh and frozen meat retail chain with 70 outlets spread across Delhi NCR. Quality control across that many locations is the whole business, and going online meant not compromising on that.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindrops to accomplish?

• Get a 70-outlet retail chain functioning online without the platform breaking under real traffic. That meant load handling had to be solved upfront, not patched later. Mindrops built the backend architecture with that scale in mind from the start.
• Put day-to-day platform control in the hands of operations staff rather than developers. Pricing changes, stock updates, and promotions needed to happen without a support ticket every time. The dashboard Mindrops delivered handles that reasonably well.

SOLUTION

How did you find Mindrops?

Online Search

Why did you select Mindrops over others?

• High ratings
• Company values aligned

How many teammates from Mindrops were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The build included a customer-facing app and site with a catalogue built around fresh and frozen meat SKUs, pricing, product detail pages, cart, wishlist, coupons, and a checkout flow rebuilt to survive high concurrent order volume. Behind that sits an admin dashboard covering inventory, categories, banners, promotional campaigns, and order processing in one screen. Payment gateway hookup, order tracking, and delivery status updates were part of the delivery, plus a notification system running from order confirmation through to drop-off. Given the outlet count involved, this had to be built enterprise-grade from day one, not retrofitted later.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest shift has been operational. Order handling that used to be manual across 70 separate outlets is now tracked centrally, and staff are not spending hours reconciling paperwork between locations anymore.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication ran through scheduled calls plus a shared tracker for task status. That worked fine most weeks. Where it fell short was tracker accuracy, a couple of times the status shown did not match what had actually been built, which meant chasing for a real update instead of trusting the board.

What was your primary form of communication with Mindrops?

Virtual Meeting

What did you find most impressive or unique about this company?

The standout is simply that the system holds up under 70 outlets' worth of order volume without the admin side slowing down during rush hours.

Are there any areas for improvement or something Mindrops could have done differently?

Testing surfaced a checkout bug under concurrent order load that pushed launch back roughly two weeks. That should ideally have been caught sooner in the process. It has not recurred since, but it was a tense few weeks before the fix landed. 

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Vezito Pvt. Ltd.

Describe what your company does in a single sentence.

Vezito is the world's first exclusively pure vegetarian food delivery platform. The idea behind it is straightforward but distinct from everything else in the market — we ensure that vegetarian food is not just prepared in vegetarian kitchens but is also transported and delivered without any contact with non-vegetarian or egg-based items. We operate as a tech-driven food delivery business connecting vegetarian restaurants, delivery riders, and customers through a single integrated platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindrops to accomplish?

• Building a first-of-its-kind vegetarian food delivery platform from scratch
• Delivering a seamless and trustworthy experience across all user types

SOLUTION

How did you find Mindrops?

Online Search

Why did you select Mindrops over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Mindrops were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project delivered five interconnected platforms. A customer mobile app covering restaurant discovery, ordering, real-time tracking, payment, and promotions. A restaurant partner app for menu management, order handling, kitchen workflow, and business analytics. A rider app with intelligent order assignment, live navigation, earnings tracking, and proof of delivery. 

A centralized admin panel for managing customers, restaurants, riders, commissions, campaigns, payments, and platform-wide reporting. And a responsive marketing website communicating the Vezito brand and supporting restaurant and rider registrations. All five were built to work as a single integrated ecosystem.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All five platforms went live within the project window. The customer app, restaurant app, rider app, admin panel, and marketing website are fully operational. Restaurant partners can manage their menus and orders independently through the partner app. Riders are being assigned and managing deliveries through the rider app. The admin panel gives our team centralized control over every aspect of the platform without external support. The marketing website is live and actively supporting restaurant and rider registrations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Mindrops team maintained structured communication throughout, with regular updates at key milestones across each platform. Given that five products were being developed simultaneously, coordination could have easily become fragmented but it held together reasonably well. The one area that needed improvement was the design review process early on. With multiple apps being designed in parallel, aligning on a consistent visual direction took more rounds than expected. Once that alignment happened in the first month, the development phase moved with considerably more clarity and speed.

What was your primary form of communication with Mindrops?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to hold five interconnected platforms together without losing coherence across any of them stood out. The customer app, restaurant app, rider app, admin panel, and website all feel like they belong to the same product. That kind of consistency across a multi-platform ecosystem does not happen by accident. It comes from disciplined architecture decisions and a design process that thinks about the whole system rather than each screen in isolation. 

Are there any areas for improvement or something Mindrops could have done differently?

The UI/UX phase at the start needed more structure. Designing five apps simultaneously without a locked visual direction led to multiple revision rounds before the look and feel was consistent across platforms. It consumed time that could have been saved with a clearer design sign-off process before development began. The team course-corrected once the issue was identified, but a more disciplined discovery and design freeze process upfront would have made the overall timeline tighter and less pressured in the middle weeks.

BACKGROUND

Please describe your company and position.

I am the Director of NIA Aviation Services Pvt. Ltd.

Describe what your company does in a single sentence.

We run recruitment and manpower operations for the aviation industry across India. The core work involves placing candidates in airport-facing roles, running large-scale hiring drives, and offering training programs for individuals entering the aviation sector. It is a people-heavy business where managing candidate pipelines efficiently is central to everything we do.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindrops to accomplish?

• Replace manual recruitment with a self-contained digital portal
• Give our internal team full control over recruitment operations

SOLUTION

How did you find Mindrops?

• Online Search
• Clutch Site

Why did you select Mindrops over others?

• Great culture fit
• Company values aligned

How many teammates from Mindrops were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project centered on a recruitment portal built for two audiences simultaneously: candidates and administrators. On the candidate side, the platform handles registration, application submission, login access, application history, admit card downloads, and recruitment notifications. 
On the admin side, Mindrops built a dashboard that lets our team manage campaigns, candidate records, content, and announcements from one place. The site was built responsive across all devices and structured to hold up under high concurrent traffic during active recruitment drives. Ongoing maintenance is covered under an AMC.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The portal went live and handled our first recruitment drive without any downtime, which was the real test. Candidate registrations and applications are now coming in through the platform directly rather than through calls and emails. 
Our admin team manages campaigns and content updates without external help. The volume of manual tasks that used to sit with our operations staff has dropped noticeably since the platform went live.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Responsive when it mattered. Updates came at the right checkpoints and the team was reachable when we had questions. The weak point was the early requirements phase. Some backend specifications were not pinned down precisely enough at the start, and when those gaps appeared mid-project they required rework. It was handled without drama, but it cost time. Once past that, the coordination was steady and the latter half of the project moved without similar interruptions.

What was your primary form of communication with Mindrops?

Virtual Meeting

What did you find most impressive or unique about this company?

The admin panel. It was built for people who are not developers, which is exactly what we needed. Our team can push recruitment notices, manage candidate data, and run campaign updates without raising a support request. Their practical thinking during the build phase is not something you always get. Most agencies build what is specified. This felt like they thought about who would actually be using it day to day.

Are there any areas for improvement or something Mindrops could have done differently?

Requirements documentation at the start needs to be tighter. We hit a point mid-project where gaps in the backend specifications for candidate profile management surfaced and required rework. It added weeks to that module. The team addressed it without making it contentious, but a more structured discovery and sign-off process at the beginning would have prevented it. That is the one thing we would flag to anyone going into a similarly complex build with them.

BACKGROUND

Please describe your company and position.

I am the Trustee of Naya Savera Old Age Home, Narela

Describe what your company does in a single sentence.

Naya Savera Old Age Home is a senior care facility located in Narela, Delhi, operating under the Divine Charitable Trust. We provide residential care for elderly individuals, offering services that include 24x7 support, healthcare assistance, nutritious meals, housekeeping, and recreational activities. Our work is centered around giving senior citizens a safe, dignified, and supportive living environment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindrops to accomplish?

• Establishing a credible digital presence for the organization
• Improving community outreach and donation visibility

SOLUTION

How did you find Mindrops?

Online Search

Why did you select Mindrops over others?

• Great culture fit
• Good value for cost

How many teammates from Mindrops were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mindrops built the website from the ground up. The site includes a services page detailing what the home offers, a team and trustees section, a gallery, donation information, and a contact page. They structured the content so that families looking for senior care could quickly find what they need without getting lost. On the social media side, they set up and began actively managing our Facebook and Instagram pages and optimized our Google Business Profile so the home appears correctly in local search results for people in and around Narela and Delhi.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most immediate outcome was simply having a functional, professional website live for the first time. Families inquiring about care for their elderly relatives now have a place to visit before reaching out, which has made initial conversations more informed. Our Google Business Profile is now active and showing correctly for local searches. We have also started receiving direct inquiries through the website contact form, which was not possible before. The social media pages are live and being updated regularly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was handled primarily over WhatsApp and phone calls, which worked well for our team given that we are not a tech-heavy organization. The Mindrops team was generally responsive and would share updates when major sections of the website were ready for review. We had a few back-and-forth rounds on the content and layout, particularly for the services and gallery sections, which took some additional time. Once we settled into a clearer revision process in the second month, things moved more smoothly.

What was your primary form of communication with Mindrops?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their understanding of the kind of organization we are. They did not treat this like a standard commercial website project. The tone of the design, the way the content was arranged, and the overall feel of the site reflected the nature of an old age home rather than a generic service business. That kind of sensitivity to what we actually do is not something you can ask for in a brief. It showed in the final output.

Are there any areas for improvement or something Mindrops could have done differently?

In the early weeks of the project, we did not have a very clear picture of how the revision process would work, and there were a couple of instances where we were unsure whether our feedback had been received or was being acted on. A more structured update schedule at the beginning would have helped manage expectations on our side. That said, once we raised this, the team became more proactive about sharing progress, and the latter half of the project was much smoother in terms of communication.