Matrix Media Solutions (P) Ltd.

BACKGROUND

Introduce your business and what you do there.

I am a partner for a news media company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Matrix Media Solutions (P) Ltd.?

We hired Matrix Media Solutions (P) Ltd. for website development. 

SOLUTION

What was the scope of their involvement?

We started by showing them websites we liked, and from there, they designed a few options for our site. They provided us with two drafts, and after choosing one, Matrix Media Solutions (P) Ltd. went ahead with development. The website was developed with WordPress, and Figma was used for design. 

What is the team composition?

We worked with a primary contact from Matrix Media Solutions (P) Ltd., but four others worked on our project. 

How did you come to work with Matrix Media Solutions (P) Ltd.?

Our buildings are located very close, so we knew of Matrix Media Solutions (P) Ltd. We also found them through a Google Search. 

How much have you invested with them?

We spent about ₹400,000 (approximately $4,800 USD). 

What is the status of this engagement?

We worked together between January–April 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We are very satisfied with the website; the design and website flow turned out how we hoped. 

How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?

The work was delivered on time, but we thought it could have been completed a little faster. 

What did you find most impressive about them?

We’ve been thrilled with the partnership results and plan to work again with Matrix Media Solutions (P) Ltd. again. We were impressed with their technical and design skills. The team also did a good job of understanding and delivering on our needs. 

Are there any areas they could improve?

We think they could work on their time management.

BACKGROUND

Introduce your business and what you do there.

I’m a mediator and trainer at John Ford and Associates. My company’s primary focus is mediation and training at the workplace to help people resolve conflict. Over the years, I’ve expanded beyond pure mediation and started selling cards I use at work as a peacemaker and mediator.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Matrix Media Solutions (P) Ltd.?

I hired Matrix Media to develop the app version of my cards. For context, they took over from a previous development company that I used to start the development. That company got bought out by another company and handed me off to another team. My experience with that team was difficult — they weren’t professional and couldn’t do what I asked them to do. I did get version one of my app, but I was unhappy, so I switched to the Matrix Media team.

SOLUTION

What was the scope of their involvement?

Matrix Media started developing the app by migrating it to Node.js. They worked on the previous developer’s code, advising me that if something went wrong and they couldn’t figure it out, it would be much easier to rebuild the app. The team also advised me on a more suitable program to use. 

I came up with a monetization strategy where we’d give the app to users for free for a week. After a week, we’d give participants the option to either subscribe for $0.99 per month or to purchase the app outright for $18.99. We also developed a referral program where if a user made a referral, their free usage would be extended by a month. 

The monetization strategy was put in place, but it wasn’t working. I asked Pritam (Head of Key Accounts & Creative) if they had anyone on their team who could brainstorm with me about the monetization strategy. He got back to me and referred me to Abhishek (VP). We then had a meeting and talked about Abhishek’s ideas for monetization. 

I told them I was thinking about using ChatGPT, and Abhishek reviewed what we could do. He said he had a lightbulb moment about the project. As a result, we developed a model where users get points from the app, making it similar to a gaming experience. Users would get the app for free upon download and receive points. We also changed the referral system and gave it three levels with different points.

In other words, users could still get the app for free, but to keep using it, they’d have to keep buying points or make referrals — the person who made the referral would get 100 points, and the person referred would get 150 points. This motivated users to refer other users to get extra points. We also worked on graphics where users would be given a heart-shaped tank that would get fuller and fuller when they earned points. 

At present, we’re working on the app’s notification system that prompts people and checks in on them weekly. Meanwhile, around 600 people have downloaded the app, but only 30 have made purchases, so conversion is a challenge. To fix this, Matrix Media and I have built a system where an auto-responder system will kick into action the moment a user downloads the app. It will guide them around how the app works. We’ll also create educational content about empathy and emotional intelligence.

What is the team composition?

I mainly interface with Pritam and Abhishek. However, other people work on the project, including a UX designer, a React Native developer, a Node.js developer, a business analyst, and a DevOps engineer.

How did you come to work with Matrix Media Solutions (P) Ltd.?

I was unhappy during my work with the previous developer, so I reached out to a friend who I knew was developing an app. The person was interested but didn’t have the capacity to do what my app required. As a result, he referred me to Matrix Media. That was when our relationship started. 

How much have you invested with them?

I’ve invested $8,000–$10,000. 

What is the status of this engagement?

We started working together in February 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My experience with Matrix Media has been phenomenal. They’ve taken professionalism to another level in terms of responsiveness. They stay up late to accommodate me since I’m in California and they’re in India. Moreover, they’re friendly and take ownership of my app, showing me that they understand their responsibilities.

Their skills have also been great. The team has fixed the problems that the previous developers couldn’t resolve. As a result, I feel excited about the app again — they’re taking everything to the next level. 

How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?

Pritam and Abhishek have been wonderful. Abhishek is the mastermind behind the new monetization breakthrough. Because of their work, I am confident in my product and their technical ability. They’re always looking for ways to make my requests happen. They’ve been creative at finding solutions. 

Pritam is a great team leader. He coordinates everything. When I send an email, he always gets back to me through Zoom, Google Meet, and chats. Moreover, the team is realistic in terms of timelines — they’ve managed my expectations well. We’re moving in the right direction at a good pace. They keep showing me signs of their work and tell me whenever they have a holiday. Overall, everything is well-coordinated and managed. 

What did you find most impressive about them?

The engagement has been a truly wonderful experience for me. I’ve got my passion back, and I’m hopeful and excited about the project. I’ve got great hopes for the product in terms of what it can do. Moreover, I truly feel like we’re a team now. I’m truly happy with their services. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Matrix Media is trustworthy and professional. The best way to handle a partnership with them is to communicate and be upfront about your needs. In our engagement, I’ve been quite hands-on, even though I’m not a technical person. They’ve given me the space I need to give my input. They take ownership of the project without depriving me of my voice. Overall, you have to speak up for what you want and trust them — they’ll help you achieve it. 

BACKGROUND

Please describe your company and position.

I am a Product Manager of Shab

Describe what your company does in a single sentence.

Shab helps Sellers to have native apps more easily and get more users to their apps.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?

• App development

SOLUTION

How did you find Matrix Media Solutions (P) Ltd.?

Gitex

Why did you select Matrix Media Solutions (P) Ltd. over others?

Good value for cost

How many teammates from Matrix Media Solutions (P) Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IOS frontend development Android frontend development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Very good

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their expertise was evident from the outset, and they demonstrated a deep understanding of our requirements. One of the standout qualities of Matrix Media is their flexibility and responsiveness,Their adaptability made the entire collaboration smooth and efficient. 

their commercial side was also praiseworthy. They were transparent about costs and timelines, and there were no hidden surprises along the way.

What was your primary form of communication with Matrix Media Solutions (P) Ltd.?

Virtual Meeting

What did you find most impressive or unique about this company?

their commercial side was also praiseworthy. They were transparent about costs and timelines, and there were no hidden surprises along the way.

Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?

Matrix Media proved to be a very good partner for our project. The resources they provided were as we expect although IOS developer was under our expectation but the Android developer we worked with was exceptional.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a digital marketing and website development agency.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Matrix Media Solutions (P) Ltd.?

We were looking for an extensive team for website development tasks.

SOLUTION

What was the scope of their involvement?

Matrix Media Solutions (P) Ltd. has started working with us on website design and development tasks from scratch. The main goal of this effort is to integrate third-party software and plug-ins onto the sites.

In addition, they have experience in digital marketing, so we’ve expanded the scope of the project — the work they do is for both our clients and us. They’re responsible for content creation, SEO, keyword research, and Google PPC campaigns. In terms of technologies and tools, they use WordPress and PHP, among others.

Regarding the process, we’ve started by having initial Google Meet meetings to let them know what I’m looking for so they can understand my needs and provide accordingly.

What was the team composition? 

We’ve been mainly working with three members of Matrix Media Solutions (P) Ltd.’s team, including a project manager, a lead designer, and a website developer. Still, they have a structured team working behind the scenes.

How did you come to work with Matrix Media Solutions (P) Ltd.?

We posted a job offer on LinkedIn, and Matrix Media Solutions (P) Ltd. contacted me. After that, I told them what I was trying to accomplish, and we started working together.

How much have you invested with them?

So far, we’ve spent $2,000 with them.

What is the status of this engagement?

We started working in February 2023, and the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The websites that Matrix Media Solutions (P) Ltd. have designed and created are beautiful, functional, responsive, and quick because they use good servers and hand-pick the technology they use to develop the platforms to ensure the highest quality.

How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?

Matrix Media Solutions (P) Ltd.’s project management is perfect; they stay within budget, we haven’t had any issues regarding payments, and their team constantly communicates with us. Regarding tools, we use Google Meet and WhatsApp.

What did you find most impressive about them?

Matrix Media Solutions (P) Ltd.’s communication is their biggest strength.

Are there any areas they could improve?

They could improve their deadline management because it’s not always clear. Nonetheless, we know that that depends on the workload and time zone differences, which cause 

Do you have any advice for potential customers?

Let them know what you’re looking for and communicate with them as much as possible so they can figure out a solution for any situation that comes across.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a shipping company that transports goods from Vancouver, Canada, to the US border. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Matrix Media Solutions (P) Ltd.?

We hired Matrix Media for website development and API integration. We wanted something fast and customer friendly without bugs, and wanted our customers to be able to create a shipment and see the price right away.

SOLUTION

What was the scope of their involvement?

Matrix Media built the website from scratch. They worked on the front- and backend and then integrated the API. After filling out information about a package, like the address and dimensions, customers can click purchase, download the shipping label, and bring the package to us. There is also a place on the website to track the package. 

Matrix Media also offers ongoing maintenance to fix bugs whenever customers have issues. 

What is the team composition?

We work with five people. 

How did you come to work with Matrix Media Solutions (P) Ltd.?

We posted what we were looking for on Freelancer and had multiple companies reach out. We narrowed it down to about three companies, but we knew it would be a complex project and felt like Matrix Media understood what we were looking for the most. We decided to move forward with them after that. 

How much have you invested with them?

We’ve invested between $10,000–$15,000 CAD (approximately $14,000–$21,000 USD). 

What is the status of this engagement?

We started working together in March 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website and API integration makes the process much easier, and customers can purchase through our company directly. We can also keep track of all the packages, and our company looks more professional because the label is provided right away on our website. We also have a profit margin and can save time because everything is automated with the API integration.

How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?

We have weekly calls where Matrix Media lets us know what they’re doing and send us follow-ups afterward. Some of our goals have taken longer because they're more difficult, but Matrix Media has been good about following the timeline, and they work outside of regular hours to get things done. We use WhatsApp to communicate. 

What did you find most impressive about them?

They're very responsive, and if there are any issues, they fix them within an hour. We can text them anytime, and they jump on the phone with us quickly. They’ve proven to us that they can be trusted and know what they’re doing. 

Are there any areas they could improve?

The only issue we’ve ever had is the time zone difference, and we wish they had someone working during our regular business hours. Sometimes it's difficult to get help during the holidays as well. 

Do you have any advice for potential customers?

Be patient and trust them because they know what they’re doing. Explain everything as clearly as possible, and repeat it as often as necessary so that the project comes out the way you want it to. Sometimes things get lost in translation when we give them short descriptions and it sets us back, so make sure you’re clear about what you want.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an IT company. We specialize in software solutions, graphic design, asset tracking, and management solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Matrix Media Solutions (P) Ltd.?

Matrix Media assists us with developing solutions as well as with our website development.

SOLUTION

What was the scope of their involvement?

We work with Matrix Media for five years. They design websites, host, and publish them for us. In terms of server management and hosting the website, they have given us some crucial information that is beneficial to our company. 

For one project, we wanted to assist companies in the IT sector having issues tracking their equipment. The ideas and mock-ups came from me, and we passed them over to Matrix Media. They put together the actual prototype and share it back with us.

What is the team composition?

I have worked with 15 or so employees over the last five years. It has spanned from business development specialists over to server engineers and architects, as well as graphic designers, project managers, and mobile application development teams.

How much have you invested in them?

We have spent about $150,000.

What is the status of this engagement?

We started working together around July 2015, and I still have an ongoing partnership with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In terms of the quality of work, they make sure that everything is working perfectly before they actually implement it. If something fails, they are accountable and will make sure that they get it right before moving forward.

They are quite strict on their user acceptance testing (UAT) processes. They get the work done and don’t disappear after getting payment. We have been working with them for almost five years now, and we have never had any issues. 

How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?

We communicate via Skype and email; the team is really available when I need any assistance or advice. They work quite well, especially working remotely on big projects. Sometimes when working remotely, it can be a bit of a challenge to get everyone together at the same time, but with the circumstances we are currently in, they have managed to pull through quite nicely on that.

I am in South Africa, and Matrix Media is in India, so everything was done remotely. There hasn’t been much of an issue when it comes to language barriers. The team understands me quite well. They have a very hands-on approach when it comes to the type of work I needed from Matrix.

What did you find most impressive about them?

Their ability to brainstorm together as a team and find the best fit for our requirements is most impressive.

Are there any areas they could improve?

They are on point with everything they’ve done for me so far, so I don’t have any issues.

Do you have any advice for potential customers?

Make sure that you have a clear idea before you approach Matrix Media. Even if it is just on a piece of paper, the team works really well with well-constructed ideas. The team is also quite patient to make sure that your idea is executed in the right manner before jumping ahead and developing what is required.

BACKGROUND

Please describe your company and your position there.

I am a managing partner of the business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Matrix Media Solutions (P) Ltd., and what were your goals?

We had an abundance of work that needed to get to addressed and turned to Matrix Media to provide bench strength in developing websites.

SOLUTION

How did you select Matrix Media Solutions (P) Ltd. and what were the deciding factors?

I had previous experience with Matrix Media, dating back over ten years, and was aware of the quality of their work and communications.

Thus, when the need arose I was confident reaching out to share the project requirements and invite them into the process. Of the various options we considered, Matrix stood out as the best one.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

For the most part, work has centered around WordPress site development and other projects using PHP. We have involved Matrix in various stages of project development from design to development.

They have responsive in QA, quick to address any issues that have arisen.

How many people from the vendor's team worked with you, and what were their positions?

We have worked with several members of the team from project managers to the lead developers and designers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have had many happy clients, as a result of the well designed sites that perform and drive traffic and business.

Describe their project management style, including communication tools and timelines.

For the larger projects, we have employed Jira and Trello to help with efficient tracking and communications. Generally, we would have daily check-ins and weekly standing meetings, which also helped ensure the project stayed on track.

What did you find most impressive or unique about this company?

I appreciate the commitment to successful project completion and the ability to connect with the CEO at any time if there was a question or concern.

Are there any areas for improvement or something they could have done differently?

Working on technology projects is a fluid process and I have found Matrix to be an adaptable and committed team.

BACKGROUND

Please describe your company and your position there.

I am CEO/Director of RPI eSolutions Pte Ltd, a Singapore HQ company. We have been on IT service for last 18 years and providing custom solution to our clients in Singapore, Europe and US. Majority of our clients are SME and Startups.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Matrix Media Solutions (P) Ltd.?

We wanted to hire a company who can develop Mobile App together with webservices and backend Admin based on our concept(an startup idea). At the same time, they can suggest the right solution and technology. One of our main criteria was tight time line as we wanted to launch asap. We did not have our internal engineering team and wanted a company who would provide end to end solution with proper security.

What were your goals for this project?

Design and Development within a specified time frame. Testing of mobile app solution for large load and security. We were perticular about the user friend design and quick actions on mobile phone as it was highly user centric and we are expecting lot of chat between users.

SOLUTION

How did you select Matrix Media Solutions (P) Ltd.?

As usual, we searched for few vendors. Got proposals. Communicated with each of them. We even communicated with Tech team lead to see how well they can communicate and how well they participate in giving the suggestions. We never wanted simply "Yes Sir" kind of company. Finally Selected Matrix based on their understand of our project, flexible thinking about project execution and certainly tech capability. To be honest, they were not the cheapest.

Describe the project in detail.

First we discussed the over all concept. Then it was scoping, Matrix provided us the wire frame, based on that after finer discussion, final mobile app screens, its business functions and database structure were decided. Project time line as well. We are unable to provide the concept in detail here but it was based on new idea of user using flights, taxi and cars and optimising its travel and earnings.

What was the team composition?

At frist Project Manager and business functional analyst was assigned, Then Graphic personnel for proper wire framing/screens and then developers. Over all Project Manager & Business analyst. 2 x Mobile developer 1 x Web services developer. 1 x Graphic 1 x Tester and part time Server architect personnel.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Project was delivered properly. There was a slight delay as we did one last minute change in business logic. The entry screens and others were quite well explained. So we did not have any major issue on having the app approved on stores. The biggest success was our to be investor are very impressed and we are on closing of next round of funding for massive push of our concept in market.

How effective was the workflow between your team and theirs?

It was quote good. Intially there were some teething issue in understanding, but it was smooth after that. Their team seems to have good experience with client like us. They did helped us with knowledge and training as well.

What did you find most impressive about this company?

As I mentioned above, I was impressed by their knowledge in such area of development. They seems to have good experience in mobile app from user interaction and suggested some constructive changes which we never thought about it. I like their approach of working as if they're our partner and their concern over making the app more user-friendly. Excellent knowledge in webservices & DB so that future expansions are possible without much problem.

Are there any areas for improvement?

Overall it was very good. But they need improvement in graphic quality and putting the right content. We later got the content proof reading internally.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Bmind. Our company provides the MENA market with ERP, CRM, Web and Mobile applications as well as IT services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Matrix Media Solutions (P) Ltd., and what were your goals?

We had multiple projects that needed additional resources to our team's capacity. Matrix Media helped us provide those resources with constant coordination from their team to deliver the best possible results.

SOLUTION

How did you select Matrix Media Solutions (P) Ltd. and what were the deciding factors?

We have met at Gitex Technology Week in 2015.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

For each project, we had an initial requirement sheet that was studied and estimated in terms of time and cost. The team started by sending mockups to finalize the design; then the development phase started and we were receiving weekly reports of the deliverables and workflow. The last step was bug fixing and review.

How many people from the vendor's team worked with you, and what were their positions?

The CEO is the main contact person; we also worked closely with the Project Manager as well as the main developer on occasions or when necessary.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Clients are satisfied with the end results and frequently ask for more updates. From our side, we are very happy with their work and hope to continue cooperating together in the future.

Describe their project management style, including communication tools and timelines.

Communication was mainly handled over Skype through groups created specifically for each project. Weekly emails are sent to us from the project manager to summarize the week's done tasks as well as the upcoming week's plan, and usually included links to preview changes.

What did you find most impressive or unique about this company?

They adapt easily with any type of project and any requested language.

Are there any areas for improvement or something they could have done differently?

Some bugs or performance issues showed up at later stages of the project's delivery, but their team always managed to fix them and deliver the best possible quality.

BACKGROUND

Please describe your company and your position there.

I'm the Assistant General Manager of Jewelry Basket, a supplier of fashion jewelry, and accessories. The company provides the most trendy jewelry products to the customers, whether it is western or traditional necklace, earrings or bracelets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Matrix Media Solutions (P) Ltd., and what were your goals?

We didn't have an eCommerce website earlier. Our board of directors decided to enter into the online industry few years back. Then we started searching professional companies for outsourcing and hired Matrix Media to develop our eCommerce website and mobile application for both iOS and Android.

SOLUTION

How did you select Matrix Media Solutions (P) Ltd. and what were the deciding factors?

We searched online and contacted many companies in USA, India, Philippines and Bangladesh. We choose Matrix Media of India because of their excellent communication, quick responses, proper technical knowledge, highly professional support, and obviously the reasonable price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After the kick-off meeting, Matrix Media provided me a detailed SOW. On our approval, they followed the below process for website development: Wireframes Web page design in Photoshop HTML integration Magento Theme Development 3rd Party API and extensions integrations

For mobile app: UI/UX design of screens including splash screen Web service development Mobile app build development in React Native (Hybrid) They developed the whole thing on their development server.

After detailed QA, on our approval, they moved all the files to our server and made the website Live and also uploaded the apps to the Google play store and iOS app store.

How many people from the vendor's team worked with you, and what were their positions?

Project Co-Ordinator Project Manager Graphic Designer Frontend Developer Senior Magento Developer Hybrid React Native Developer Quality Analyst

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All of our directors are very satisfied with the outcome. We received very positive feedback also from our users and started receiving online orders from new customers as well.

Describe their project management style, including communication tools and timelines.

We communicated regularly via email, Skype and WhatsApp group. We had a clear deadline and they met it.

What did you find most impressive or unique about this company?

From the very beginning, the company have established themselves as a trust worthy partner. It's a company easy to work with, everything is transparent and very responsive.

Are there any areas for improvement or something they could have done differently?

Though the server was not included in their proposal, but they suggested a configuration of the desired server which we purchased. That server was initially a bit slow. We had to upgrade it after the launch as the traffic was increasing in daily basis.