Web Dev for Healthcare Advisory Company
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Web Development
- $10,000 to $49,999
- May 2019 - Ongoing
- Quality
- 4.5
- Schedule
- 4.5
- Cost
- 4.5
- Willing to Refer
- 4.5
"The speed at which the first feature was developed, clear, and open communications were impressive."
- Financial services
- Netherlands
- 201-500 Employees
- Online Review
- Verified
A healthcare advisory company engaged Lizard Global for assistance in developing the front- and backend of their new website. The main objective is to build a platform that will help employees and employers.
Lizard Global has so far helped in creating a production environment to study the in-depth analytics of the product. The design and development are progressing at a steady pace. The team is agile and communicates clearly. This review is an update by the client company. The original content is located below the new review.
The client submitted this review online.
BACKGROUND
Introduce your business and what you do there.
We are a consulting party for employers in the Netherlands and advice in employer benefits. Other part of HCS focusses on workforce management, reintegration and disability. I am project manager on the innovation side of out IT department.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with the vendor?
Creating a platform where employees and employers can use different kind of questionnaires that are of value to the employers.
SOLUTION
What was the scope of their involvement?
Developing the new platform front and backend
What is the team composition?
- Project manager / stakeholder
- Product owner
- Developers
- Design
How did you come to work with the vendor?
Supplier / developer on previous projects
How much have you invested with them?
Most of our time went into creating the right kind of framework in the backend to create questionnaires and receive and share new data. Making the right user stories and testing the features in the staging area.
What is the status of this engagement?
We are close to a Go-Live
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We have a working production environment where we can invite new people to a variety of questionnaires and see the results on our (Analist) side of the platform
How did the vendor perform from a project management standpoint?
They were a bit slow to really understand what our business was asking but when they were really up to speed the new designs and development were arriving on a steady pace and agile when we asked for other and new features.
What did you find most impressive about them?
The speed at which the first feature was developed, clear, and open communications were impressive.
Are there any areas they could improve?
I believe that with a better understanding on development side of what the customer asked for some hick-ups at the start could have been avoided.
UPDATED REVIEW
This review was published on Mar 26, 2020.
Web Development for Healthcare Advisory Company
Claire Timmermans - van den Nouwland
Quality Manager, HCS
Financial Services
51-200 Employees
The Hague, The Netherlands
Confidential
July 2018 - Ongoing
Project summary:
Lizard Global developed a website for a healthcare advisory company. The platform allows users to answer a questionnaire and recieve a report with advice for their employer.
Feedback summary:
The new platform saves time for the internal team and ensures that all users receive the same results for each situation. Lizard Global adheres to set deadlines and goals, establishing a smooth workflow. The team is hard-working, creative, and attentive.
BACKGROUND
Please describe your company and your position there.
Our company advises Dutch employers about legislation and employer benefits in the field of Social Insurance, Health and work absence due to sickness. With different tools and services we help employers to reduce the costs of having longterm ill employees or employees which are entiteled to benefits according to our Dutch legislation.
In my position as Quality Manager I perform internal audits on the performance of our services. Do we deliver what we promise to our customers and clients? Do our employees execute their work conform the given instructions? Is there new and relevant legislation to implement? I advise to my co-workers and my management.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Lizard Global?
One of our services to employers is to predict the change for an employee to have to apply for a benefit by Dutch Social legislation. We also predict the change of an employer fine for not following the laws on Privacy and the so called "Wet verbetering Poortwachter".
Finally we predict the change for an employee to get back to work after a long period of illness (re-integrate). To do so we developed a risk tool. We hired Lizard Global to translate that tool to a user friendly web based platform.
What were your goals for this project?
The platform had to be user friendly, fast-response, steady, meet security standards and should store a lot of data. It also has to be available to different users and roles. Each role uses the platform for different goals. Lastly the platform should have our company look and feel.
SOLUTION
How did you select this vendor?
We have already worked with them on another project.
Describe the project and the services they provided in detail.
They created our web based Ria Platform by which we can start questionnaires about the situation of the sick employee and some company details. The outcome of the questionnaire is a score on the 4 risk levels we determined: fine, privacy, legislation and re-integration.
Next to that the platform provides the possibility to create a report with the results of the questionnaire and in addition an advise for the employer. Data is stored and accessible, we have company overviews to see aggregated scores and we can view the progress of the risks over time. Questionnaires are easily created and mutated. Different visualisations are accesible in the platform.
What was the team composition?
We worked intensively with 3 people. Two of our company (myself and the business manager) and a product owner of Lizard Apps. The product owner inventoried our wishes and translated this into understandable requirements and deliverables for us to judge. Het also translated our wishes to the development team. We have (digital) meetings every two weeks. Each meeting is prepared with an agenda and afterwards we recieve a sprint report. To monitor our progress we also work with Trello. That is a good way to prioritize all the development wishes and keep track on the progress.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
The web based Ria Platform reduces a lot of time for our consultants. Without the platform they had to analize the company results by hand and now it is done automatically in the platform. Next to that, our analists save time by using the questionnaire to create an empoyer advisory report. Finally, the chance of different outcomes between different analists is reduced, creating more steady risk analysis for our clients.
How was project management arranged and how effective was it?
We communicated via e-mail, Trello, Skype, and by telephone. Goals were clear and when budget was running out, we were noticed in advance. It was made clear how our budget was spent and why some features took more time or costs than others.
What did you find most impressive about this company?
The work they delivered under pressure. We did have some tight deadlines, but they had managed to deliver in time and conform our standards. It was not necessary to make concessions. Lizard Global was able to understand our products fast so that the platform evolved in line with our business needs.
Are there any areas for improvement?
Keep up the good work. I only have general comments. Because we have to communicate in English and also with people all over the world it is important to check/validate mutual understandings. Do we assume to understand each other or do we understand each other? In the Ria project there was enough attention spent to that. Next to this it is important to create a SLA at the start of the project.
RATINGS
Overall Score: 4.5
Scheduling: 4.5
Cost: 3.0
Quality: 4.5
Willing to refer: 5.0
RATINGS
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Quality
4.5Service & Deliverables
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Schedule
4.5On time / deadlines
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Cost
4.5Value / within estimates
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Willing to Refer
4.5NPS