KlientBoost

BACKGROUND

Introduce your business and what you do there.

I’m a business development associate at a money transfer service that sends money from the US to other parts of the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KlientBoost?

We wanted to grow our user base and acquire new customers.

SOLUTION

What was the scope of their involvement?

We hired KlientBoost to run Facebook Ads exclusively for us. After a launch call where we walked them through what we’re trying to accomplish, they came back to us with a strategy before launching the campaign. We also gave them our brand guidelines to work off of.

What is the team composition?

I primarily work with the account manager, but three or four people primarily work on our account.

How did you come to work with KlientBoost?

We saw one of their case studies where they worked with a client on Facebook. They were also referred to us by another company we were speaking with.

How much have you invested with them?

Along with our monthly spend on Facebook, we spend $5,000 per month at the moment.

What is the status of this engagement?

We started working together in March 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re looking at the number of new customers and the CPA for each of those customers.

How did KlientBoost perform from a project management standpoint?

Since they use Asana, we started using that internally.

What did you find most impressive about them?

Their knowledge of Facebook is impressive. We’ve worked with other agencies that had the strategy, but they weren’t able to deliver results.

KlientBoost told us exactly what they were going to do, and they delivered. We saw the results.

Are there any areas they could improve?

We’re interested in testing other different campaign strategies to see what will work. That’s something we would want to accelerate a bit. Testing out ideas more quickly would be a good thing to start.

Do you have any advice for potential customers?

Set very clear objectives. Make sure they know exactly what you’re looking for so there won’t be any confusion.

BACKGROUND

Please describe your company and your position there.

We are a San Diego based real estate team. We cover residential sales throughout San Diego county. We excel at educating consumers about long-term real estate strategies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

Our challenge is that the traditional agent tries to hold listing information as a barrier to entry and collects "leads" to prospected and convince them they are the right person to work with. Only dealing with the type of person that is ready now. We hired KlientBoost to help provide valuable information to consumers that "opt-in" to our marketing message.

Their primary goal is lead conversion optimization but is crucial to our in-house social media team that conveys value to consumers through education on these channels.

What were your goals for this project?

Test marketing messages that identify those seeking information about real estate. KB has helped generate numerous "opt-ins" that have created relationships with our team and lead to their real estate goals.

SOLUTION

How did you select KlientBoost?

Their own content marketing plan helped me to decide they understand the type of plan I was going for.

Describe the scope of their work in detail.

The optimize and test marketing messages through google search ads. They have helped with CRO to maximize return on ad spend for a particular goal and optimized landing pages not just on a cost per lead basis but also taking into account the type of quality leads they have generated.

What was the team composition?

I have had the same amazing ad development team from the start. The primary account rep meets with me monthly to cover anything we need to discuss, test or change. Her direct supervisor checks in but is unnecessary.

I know she leverages the rest of her team to answer any questions I might have or find solutions for our outcomes.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have generated thousands of contacts that have created dozens of future clients. Just now, we are working with 8 individuals to achieve their real estate goals. they have helped lower lead cost but also identify higher quality opportunities.

How effective was the workflow between your team and theirs?

They run their project management through Asana and I actually already used the system so it was a very easy transition. Without any knowledge of the system, you would still be able to adapt quickly to their organization of the project.

What did you find most impressive about this company?

The systematic organization of everything they do. Companies can strive for some of the customer service practices that KB has used during our time partnering.

Are there any areas for improvement?

Everything has been great, I couldn't ask for more on the marketing side. Having a deeper understanding of what has worked for other real estate teams in similar markets would be great but they can't do everything for you!

BACKGROUND

Please describe your company and your position there.

Electric mobility solutions for commuting and delivery purposes based on weekly subscription plans.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

Online paid marketing campaigns on Google and social media platforms.

What were your goals for this project?

Increase the quality and quantity of the generated leads by at least 20%

SOLUTION

How did you select KlientBoost?

We had online search for the marketing companies specialized in paid search marketing with good track record.

Describe the scope of their work in detail.

They analyzed our existing campaigns and provided a detailed proposal that included the projected results and cost analysis.

What was the team composition?

They have an extensive team involved in our project that includes account manager, designer and campaign coordinator.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They exceeded all the goals that we collectively set with KlientBoost. We expected an improvement of over 20% in our lead volume and we were able to hit over 35% increase in the newly originated leads.

How effective was the workflow between your team and theirs?

They meet the timelines that we set together. They have good online platforms to have a transparent process and we have weekly online zoom meetings to go over the results and share feedback with each other.

What did you find most impressive about this company?

They have an experienced team with proven work methods that they follow to guarantee the results. It is difficult to quantify the improvements with most competitive firms and they have great systems in place to make it happen.

Are there any areas for improvement?

Not really an area for improvement but we plan to add more of their services to our mix to support the results and expand the partnership. We are talking to their related team members about video production and email campaigns.

BACKGROUND

Please describe your company and your position there.

VP of a consumer product company that experienced incredibly rapid growth during 2020 (about 8x). Due to the growth, we we were stressed, too busy, and needing a lot of help.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

They helped us create and launch our facebook and google ad campaigns, develop landing pages, and troubleshoot some complex regulatory issues.

What were your goals for this project?

Establish a strong ROAS of 4+

SOLUTION

How did you select KlientBoost?

Extensive research and vetting on sites like this. They had incredibly solid reviews and as I like to see, practiced what they preach. Ultimately though, it was their business systems, clear communication, and upfront contract that sold me over a competitor that I'd originally been leaning towards.

Describe the scope of their work in detail.

Monthly retainer plus percentage of ad spend. They launched our ad accounts, built out the custom audiences, landing pages, and ads. Part of the challenge was that we were selling a legitimately germicidal product during a time where the ad platforms were restricting similar products.

What was the team composition?

While I worked with a lot of their team, the vast majority of communication was through our stellar account manager (Kyle). We had short weekly calls during the first few months of our engagement which fit my extremely busy schedule perfectly and helped prevent things from falling behind schedule.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Achieved upwards of 13 ROAS during the Christmas season, and averaged around 5-6 during the slower parts of the year. Overcame the initial challenges with account creation during a volatile time

How effective was the workflow between your team and theirs?

Perhaps the thing I appreciated most about Klientboost, aside from the people, was the strong communication system in place to insure that everyone was on the same page and things were transparent.

What did you find most impressive about this company?

Similar to the previous comment, it was the strong policies and communication steps that Klientboost has built into their culture. These fostered strong working relationships that helped us succeed.

Are there any areas for improvement?

I know they're working on this now, but we'd like to have seen a greater marriage between ad management and content creation. Ultimately the bottleneck for our growth was our lack of content.

BACKGROUND

Please describe your company and your position there.

I work for a national viatical settlement company. Our company assists individuals with life-threatening illnesses with selling their life insurance policy. I'm the Marketing Director and I manage all of our marketing initiatives and our implementation partners.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost to manage our paid social campaigns. We were having issues with generating leads via our social media platforms internally.

What were your goals for this project?

We wanted to generate more qualified leads from our social platforms.

SOLUTION

How did you select KlientBoost?

I used Clutch.co to identify the top social media agencies. I looked at KlientBoost's reviews and website to see if their experience aligned with our needs. We spoke to them and a few other vendors before selecting KlientBoost.

They seemed dialed-in to the latest social trends while also leveraging data and targeting to meet client needs. They seemed very results-oriented.

Describe the scope of their work in detail.

Initially, we had a discovery meeting to determine our paid social needs. We allowed access to our Facebook and Instagram business accounts so KlientBoost could access past campaign metrics and determine where we could benefit from their services.

From there, our team members were identified and we provided them with our goals and brand guidelines. KlientBoost put together a lead gen campaign with a dedicated landing page, creative assets, and set targeting/budget.

What was the team composition?

We worked with a sales rep, a team director, a designer, and an account manager. Now we primarily work with our account manager and occasionally with the designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since working with KlientBoost, we have increased our overall lead volume and qualified lead volume from social tremendously. Our engagement on social has also dramatically increased.

How effective was the workflow between your team and theirs?

The workflow between KlientBoost and our company has been pretty seamless.

What did you find most impressive about this company?

The most impressive thing about KlientBoost is their industry experience, their streamlined processes, and their desire to constantly test and try new initiatives.

Are there any areas for improvement?

So far, we've had a really good experience working with KlientBoost and don't have any feedback in regards to room for improvement.

BACKGROUND

Please describe your company and your position there.

I am the Digital Supervisor for a utilities company. We service a wide range of customers and I oversee all digital marketing efforts for the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost, and what were your goals?

We hired KlientBoost for their Google PPC Ad and Conversion Optimization services. Our goals were to expand and dial in our PPC efforts, and also to drive down our cost per acquisition.

SOLUTION

How did you select KlientBoost and what were the deciding factors?

KlientBoost had a plethora of positive online reviews and testimonials. They also had a number of videos online that spoke to some of the intricacies they take into account in their processes. In addition, we held a thorough introductory call with one of their senior strategists which we found very beneficial. All of these things helped make KlientBoost the clear choice for us.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

KlientBoost helped us dissect our existing campaigns and determine what was working, what was not, and what new strategies needed to be implemented to get us to our goals. On top of the overhaul of our ads, KB was instrumental in introducing the value of landing pages to our company.

They were able to marry our complicated form forwarding process with a beautiful landing page that has been converting like crazy.

How many people from the vendor's team worked with you, and what were their positions?

We regularly work with an Account Manager, PPC Strategist, Conversion Designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All of our campaign metrics have improved dramatically since making the switch to KB. We believe this to be due to a combination of KB's efforts on our campaigns and the addition of landing their pages to our PPC strategy.

Describe their project management style, including communication tools and timelines.

Most direct communication is with our Account Manager. She is very knowledgeable, helpful, and organized. We have a weekly scheduled call in which we review ongoing test, current metrics, and action items. We also communicate via email throughout the week if any more immediate needs arise. Responses are always timely, and project timelines are always reasonable.

What did you find most impressive or unique about this company?

KB gives you an organized team that works together with a keen focus on driving results and exceeding expectations.

Are there any areas for improvement or something they could have done differently?

I cannot think of anything I would have them do differently.

BACKGROUND

Please describe your company and your position there.

Voiceflow is a low code/no code solution that allows designers, developers and their teams design, prototype & build conversation experiences. I head growth and marketing initiatives at the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost, and what were your goals?

We hired KlientBoost to help us set the foundation for our paid efforts, in particular in the SEM and PPC space. Our goals were to work with them to learn about our opportunities and set the basis for our future paid growth.

SOLUTION

How did you select KlientBoost and what were the deciding factors?

We looked at which firms had the best reviews, those that came highly recommended, and those that took the time to get to know our business and goals.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We were in the beginning stages of looking into SEM and PPC, and they helped us create our strategy, do keyword research, and set up the end to end process our ads would then follow.

They worked closely with our team to develop a paid marketing strategy that worked with our budget and matched our designs to their landing pages. Our account manager checked in with us at a minimum once a week to let us know of our progress and even created custom dashboards so we could follow along.

How many people from the vendor's team worked with you, and what were their positions?

The assigned an account manager, a designer, a copywriter, and a few extra people based on our needs. The account manager was our most common point of contact.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since working with them, we've been able to establish our base foundation for paid acquisition and have worked to improve our conversion month over month. We've gone from 0 paid leads to over 80+ consistently in just a short few months.

Describe their project management style, including communication tools and timelines.

They've been great at managing and working within a brand new industry. We have lots of industry-specific speak that they've gone out of their way to learn and adapt to in their campaigns. In addition to this, they've been very responsive to any last-minute changes or are open to feedback.

What did you find most impressive or unique about this company?

I really appreciate their hands-on and friendly approach. Their team really cares about their relationships with their clients and it shows in the way they handle requests and explain each campaign they're working on.

Are there any areas for improvement or something they could have done differently?

As a fast growing team, communication is key. A clear feedback loop on when new members are joining or new people assigned to our account is always great – adding a bit more of a lead time for changes like these would be great in the future.

BACKGROUND

Please describe your company and your position there.

We are an e-commerce business providing customers with high-quality outdoor and preparedness gear. As the marketing director, I oversee our brand's marketing strategy and implementation to drive awareness and lead generation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost to set up and manage our paid ads asking initially to get us on Facebook, Instagram, Google Ads, Search, Pinterest, and YouTube.

What were your goals for this project?

Our goal was to get new ads created and approved by these channels since we have had issues with platform approval in the past.

SOLUTION

How did you select KlientBoost?

We selected KlientBoost hoping that we'd get a dedicated team to accomplish our goals in a timely manner and work weekly to optimize ad performance.

Describe the scope of their work in detail.

We first met with a sales rep who was very easy to work with through contract negotiation. After selecting KB, we were contracted to have an account manager and a designer assigned to us.

Our account manager worked on setting up new ad channels and did a diligent job with our accounts and getting ads approved and running. It took a lot longer than expected to get ads on all the channels, but over all, we have been happy with the time and dedication our account manager spends with us.

What was the team composition?

We only work with our account manager and he sometimes works with a designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since working with KB, sales from paid ads has increased to account for 20% of our total revenue. Basically, KB manages our ads now on Facebook and Google and we see good return that's worth the investment. We also enjoy working with our account manager who is always helpful and easy to get a hold of. However, we thought we'd be getting more services from KB including accurate reporting (still lacking), higher quality design support, and quicker turnaround for channel setup.

After over a month of issues trying to secure creative design from KB, our account manager said they don't usually provide a lot of creative, and it was very unclear why the sales rep and our contract promised us this. The low quality design and lack of creative material was where KB fell short.

How effective was the workflow between your team and theirs?

Our project manager is very easy to communicate with and consistently provides short weekly email updates and longer bi-weekly calls. We are happy with their level of support.

What did you find most impressive about this company?

We are impressed by our project manager's understanding of Facebook Ads and his determination to improve FB performance. He is also quick to troubleshoot and fix things that require his expertise. Additionally, we appreciate his consistent and clear communication.

Are there any areas for improvement?

Sales should spend more time understanding client needs and expectations before drafting contracts that KB cannot fulfill. When the sales rep promised us we'd have a designer to create ads for us, we expected that- However, this contracted promise was not fulfilled in a way that met our expectations: we did not have a dedicated designer and the designer that our project manager was able to get some help from did not provide quality work.

Finally, the lead designer for the design team was put on our case and was able to provide some designs that worked better. We also expected detailed and accurate reporting. While we have reporting from the social platforms we advertise on, the reporting from KB is inaccurate and too high level to analyze.

BACKGROUND

Please describe your company and your position there.

I was the Marketing Manager at USC Credit Union. The primary financial institution for the University of Southern California students, alumni, staff, faculty, and the surrounding community within Los Angeles city.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost, and what were your goals?

We hired KlientBoost to help us manage our PPC and social ads campaign to convert more USC students and alumni into members and grow our consumer and student loans portfolio.

SOLUTION

How did you select KlientBoost and what were the deciding factors?

Our CMO found KlientBoost online and reached out. Based on the fact that they were local, had great reviews, Adwords certified, had experience targeting Millennials and Gen Z, and seemed a great match for our team; we decided to hire them as our primary PPC agency.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

The work scope included a strategic plan to help us reach current students, incoming USC students, and Alumni and help us drive more consumer loans, student loan application volume, and conversions. Deliveries included new landing page creation for our consumer and student loan campaigns, smartlist, and campaigns within HubSpot. Also, Adwords management, Facebook/IG, LinkedIn ads management, remarketing campaigns, weekly reporting, and weekly/bi-weekly check-in meetings. Klientboost served as an extension of our marketing team.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with the President/CEO in terms of the SOW's strategic potion, and we also worked with an Account Manager, rep, and designer on the day-to-day tasks.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Thanks to the landing page design, content, and clear call-to-actions we reached an average of 7% conversion rate on our landing pages. Our average conversion rate across Google Ads was about 6% and close to 1% on the display networks, well above our industry averages.

Describe their project management style, including communication tools and timelines.

The Klientboost team did a great job keeping the communication flowing and active via email, weekly calls, and PM tools such as Google docs/files and basecamp.

What did you find most impressive or unique about this company?

Their willingness to risk and think outside the box impressed us. They brought ideas to the table that we never thought might work, and they did! They are an innovative bunch, super creative, and FUN to work with.

Are there any areas for improvement or something they could have done differently?

When we worked with them, they focused more on PPC and social ads, and at the time, we were looking for an agency that offered a bit more, including SEO and PPC expertise. Recently the company has expanded, and they now offer SEO services.

BACKGROUND

Please describe your company and your position there.

Fox River is a textiles & soft goods manufacturer with a key focus on delivering the best socks money can buy. Since 1900, we have been quietly and tirelessly knitting GREAT KNIT products for people who live and breathe the outdoors.

As the Director of eCommerce, I'm tasked with ensuring our online shopping experience and offsite acquisition meets our brand standards.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost, and what were your goals?

We were in serious need of an SEM/PPC overhaul. With a limited internal resource pool, we needed a knowledgeable resource whom could grab the reigns and drive this channel forward with minimal support from our side.

Our primary KPI's revolved around re-establishing a healthy ROAS & doubling our current audience base.

SOLUTION

How did you select KlientBoost and what were the deciding factors?

After meeting with three other agencies, I knew immediately after KlientBoost's demo that this was the agency we needed to partner with. Not only were they prompt, KlientBoost was extremely data driven yet delivered with a very personal touch.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

KlientBoost started off with a world class discovery phase, truly digging in to who we are as a brand. From there KlientBoost began reworking our existing campaigns to see what was salvageable.

After thoroughly understanding what was performing historically, they began testing and scaling to meet our targets.

How many people from the vendor's team worked with you, and what were their positions?

Believe there was 4 to start with and now we consistently work with our A Team (Grant & Cody) who operate as our account manager and designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had originally been operating at a -2 ROAS and KlientBoost propped us back up to a 6 return.

Describe their project management style, including communication tools and timelines.

There are weekly synch ups in which we review overall performance then deep dive into stand out campaigns. Utilizing Google Data Studio, with progress updates & task management in Asana.

What did you find most impressive or unique about this company?

Their brand style & the team's energy are impressive.

Are there any areas for improvement or something they could have done differently?

I can't say there is at the current moment.