KlientBoost

BACKGROUND

Please describe your company and your position there.

I am currently working as a Marketing Director at a comprehensive mental health center that offers safe at-home ketamine experiences through telemedicine.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost to optimize our social media marketing efforts and explore Google Adwords. KlientBoost has been instrumental in boosting brand awareness.

What were your goals for this project?

Our goals for this project included lowering acquisition costs, increase brand exposure and evaluations booked.

SOLUTION

How did you select KlientBoost?

I selected KlientBoost based on their client reviews, clear communication, and strong knowledge upfront. I interviewed multiple agencies and have worked with many agencies previously and decided on KB.

Describe the scope of their work in detail.

After choosing KlientBoost as our agency, they executed a technical audit of our social media account which we happily had to update based on their recommendations.

They were able to change our ads that the previous agency left them. After the audit was completed KlientBoost quickly created ads and landing pages while also continually optimizing our campaigns.

What was the team composition?

We communicate closely with Haley, our account manager, and Sara, our project manager lead. We have a few more on the team that takes care of ads, creatives, etc but I am happy to stick to communicating with one person.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since starting with KlientBoost end of November we have seen a double to triple increase in evaluations and also a decrease in the daily budget limit. This has been a win-win!

How effective was the workflow between your team and theirs?

Workflow has been effective by the use of Asana!

What did you find most impressive about this company?

I was impressed that they were very data-driven and understood that the healthcare sector worked quite differently from the typical b2c and b2bs out there. I am also very happy with their quick replies!

Are there any areas for improvement?

We are very satisfied with their work so far and I am excited to continue with the partnership.

BACKGROUND

Please describe your company and your position there.

I am the Marketing Manager at a one-stop-shop for health and wellness. The company specializes in multiple fields: pain management, neurology, sports medicine, IV therapy, physical therapy, acupuncture, chiropractic care, nutrition, and medical massage.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost, and what were your goals?

We're trying to grow our digital presence on Google and Social Media. We wanted to bring in more patients via our digital channels and increase brand awareness.

SOLUTION

How did you select KlientBoost and what were the deciding factors?

KB was highly recommended and Missy did a great job in talking to us about KB.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Our goals were to continue running Google ads and start running social ads. We never ran social ads on FB & IG prior to this and wanted to target the younger demographics. We implemented a brand new set of brand videos and assets that represents the company and our core values.

How many people from the vendor's team worked with you, and what were their positions?

3: Mike Noble - bi-weekly calls/check-ins George Ly Matt Nelson (jumping in here and there for check-ins)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have patients coming in through our digital channels, google and social media. Sessions/traffic from Google analytics definitely increased and was higher than 2019.

Describe their project management style, including communication tools and timelines.

We mostly use email to communicate, but also implemented Slack for faster communication just in case we need specific things handled on a timely basis. We have access to Asana and have a bi-weekly check in.

What did you find most impressive or unique about this company?

Their level of professionalism, their flexibility and willingness to work around our limited budget (due to covid) is impressive.

Are there any areas for improvement or something they could have done differently?

Learning more about the company and brand. We have a very specific branding and voice and we wanted that to be properly translated in ads.

BACKGROUND

Please describe your company and your position there.

Servpro San Gabriel is the leader if water and fire remediation and restoration. I am the VP of sales and marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost, and what were your goals?

We needed an independent company not affiliated with corporate to assist our SEO efforts.

SOLUTION

How did you select KlientBoost and what were the deciding factors?

KlientBoost was referred to my by a trusted friend and associate.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We needed to develop an online campaign specific to our office. We used to use a vendor that was approved by our caproate office. However, they had very strict constraints and restrictions which would hamper our efforts. KlientBoost, walked us through every step of the process and help us develop a camping unique to our market.

How many people from the vendor's team worked with you, and what were their positions?

From my initial sales consulting to our account manager I only had 2-3 original point of contacts,

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since moving over to KlinentBoost, our add-spend budget has grown along with our inbound traffic from Google search.

Describe their project management style, including communication tools and timelines.

We operate in a very crowded space. We generally need to give any new marketing campaign 6 months - 1 year. We need time to accurately determine if our efforts are working and we usually require quarterly review with KlinentBoost.

What did you find most impressive or unique about this company?

KlientBoost works with both large national accounts and small customers. We are a small company with a limited budget. KlientBoost gives us superior customer support and truly helps us maximize our limited add budget,

Are there any areas for improvement or something they could have done differently?

We are 100% satisfied with KlientBoost. Our account manager Chris Gonzales has been very pro-active and works closely to ensure we are meeting our current goals.

BACKGROUND

Please describe your company and your position there.

II am the Growth Marketing Manager for Vervoe. Vervoe is a SaaS platform helping companies see how candidates do job-related tasks so they can make hiring decisions based on performance, without bias.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost to setup/manage our Google Ads campaigns while we built out our Marketing Team.

What were your goals for this project?

We wanted to drive consistent trial signups and demo requests at an effective cost per conversion.

SOLUTION

How did you select KlientBoost?

We selected KlientBoost for a few reasons. KlientBoost came highly recommended by others as a leader in the PPC space. They are a thought leader in Google Ads providing expert content that supports their service.

They also provided value add services like landing page design, creative services, and conversion rate optimization. Finally, KlientBoost believes in our mission to make hiring about merit, not background.

Describe the scope of their work in detail.

We worked with KlientBoost to build out the structure of our Google Ads account essentiality from scratch. The scope of the project was quite broad and consisted of multiple aspects.

They conducted keyword research, created/designed ads, built landing pages, and optimized campaigns to achieve consistent trial signups while taking in our feedback and business knowledge.

What was the team composition?

Our KlientBoost team consisted of two resources an Enterprise Account Manager and a Lead Designer. After an initial onboarding period, we met on a fortnightly basis for a strategy session where together we reviewed our progress and set actions for both KlientBoost and ourselves.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

KlientBoost were able to grow trial signups from qualified leads significantly while achieving an effective cost per conversion. We are now able to expand on the great structure KlientBoost has set up for us.

How effective was the workflow between your team and theirs?

The KlientBoost team are great partners that are not afraid to provide constructive feedback. They showed genuine interest in our mission and worked hard to understand the competitive landscape. The team communicated with us using all the tools we use (e.g., Slack, Zoom & Figma) while also working with our Australian time zone.

What did you find most impressive about this company?

KlientBoost is a thought leader in the field of PPC and shares their extensive knowledge/experience every step of the way. The team worked with our team as partners and gave us the ability to repeat the processes they had set up for us. Our Account Manager was extremely knowledgeable and helped us iterate and experiment until we got it right. 

Are there any areas for improvement?

For a fast-paced startup such as ours, at times, KlientBoost could over-commit to tasks/deadlines and either not achieve these or require to follow up.

BACKGROUND

Please describe your company and your position there.

I am the CMO at an early-stage software company in the fintech / HR space. We serve customers across the country across different industries. I oversee all of our marketing and demand generation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We were looking to drive qualified leads and fill our pipeline. As a startup, this is critical. We needed to close more deals in 2020 in order to secure our next round of funding.

What were your goals for this project?

Our goals included building a pipeline of qualified leads and closing 10 new customers in 2020.

SOLUTION

How did you select KlientBoost?

I’ve worked with KlientBoost in the past. They are amazing and home in on what really matters - > driving qualified leads for my sales team. Based on my success with them in the past, it was a no brainer to work with them again.

Describe the scope of their work in detail.

Scope of work: set up digital campaigns and drive as many qualified leads as possible given a certain budget. Set up campaigns / accounts on the Paid Search platforms (Google, Bing), Paid Social, and appropriate software review sites. Create landing pages as necessary to drive conversions.

What was the team composition?

Team composition was me on the client side, with and Account Manager and Creative professional on their side. Overseen by Account Director.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Results - we improved month-over-month with the number of qualified leads and saw a decrease in cost / qualified lead. Learning and iterating to remove inefficient spend. We ended up signing 18 new customers in 2020, blowing away our goal!

How effective was the workflow between your team and theirs?

Our project manager was highly knowledgable and we had a good workflow. We scheduled updates every other week, and were on Slack and email for reviews and such.

What did you find most impressive about this company?

I love how they bring new ideas and experience from other clients and industries. This let’s us reduce the time to get to critical mass of new qualified leads. It challenges us to think a bit outside the box. I also really like how they are very data-driven, but not without qualitative judgment.

Are there any areas for improvement?

Areas for improvement - it would be nice to offer additional creative services, such as creating eBooks, data sheets, or other graphics / assets.

BACKGROUND

Please describe your company and your position there.

Consultant  for an online auto insurance comparison platform in Colombia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost, and what were your goals?

We where scaling our PPC lead generation campaigns, so we hired Klientboost in order to increase lead volume while optimizing our unit economics.

SOLUTION

How did you select KlientBoost and what were the deciding factors?

We selected Klientboost after reviewing several PPC agency proposals. It all came down to the fact that Klientboost offered top level creative design with their PPC management services, for a reasonable price point.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We started out re-structuring our paid search campaigns on Google and Bing. As new campaigns where created under Klientboost's recommended structure, we continuously optimized key metrics. The second phase involved landing page optimization and creative design for our Google Display Network and Facebook Ads campaigns. This

How many people from the vendor's team worked with you, and what were their positions?

Klientboost assigned one PPC account manager, one PPC lead supervising the PPC management process, one conversion designer, and one CRO lead overseeing the design process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

While working with Klientboost, we consistently hit our KPI targets. Specifically, lead volume and cost per leads targets where achieved. Additionally, their design team delivered great quality landing pages and creatives on time.

Describe their project management style, including communication tools and timelines.

With Klientboost, every month we would set volume and cost targets, but we would organize tasks on a weekly basis, so every week, on a 30-60 minute call, we would quickly review the prior week's KPIs, and then plan our next steps for the following week. Communication was mainly through email and skype. Our account manager was generally open to hoping into an un-scheduled call, in case plans changed in between weekly calls.

What did you find most impressive or unique about this company?

The Klientboost team was very professional. Communication with them was never a problem, as their emails were always very well structured, clear, and on time. However what we appreciated the most as a company, where their creative design inputs. Their design team is very strong, they brought new ideas to the table and implemented them very quickly.

Are there any areas for improvement or something they could have done differently?

Paid search performance was strong with Klientboost, but we had our hopes up with the Google Display Network as well, and unfortunately, we never quite cracked this channel throughout our relationship.

BACKGROUND

Please describe your company and your position there.

I worked for a garage door repair and installation company in the Minneapolis/St. Paul metro. I was the sole, full-time marketing person for the company and my job was to get leads for their services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost for PPC management of existing campaigns and Conversion Rate Optimization for the landing pages.

What were your goals for this project?

We wanted to decrease the cost per lead through better PPC management and/or increased Conversion Rate from the landing pages.

SOLUTION

How did you select KlientBoost?

KB teaches everything they do, so I had know about them and utilized their tactics for well over a year on my own. When it came time to focus on other areas of the marketing, I wanted to turn the PPC over to an agency and KB was the obvious choice.

Describe the scope of their work in detail.

Full PPC management, including strategy, ad creation, bid setting, location targeting, ad scheduling, etc... We allowed them to change or manipulate anything they thought would be helpful.

The second part of their job was to create and optimize the landing pages that were used for the PPC clicks. Again, they had full control to do whatever they wanted to the landing pages as long as they thought it would help achieve a lower Cost Per Lead over the long run.

What was the team composition?

I had one main point of contact who I had calls/emails with on a regular basis to discuss progress and strategy. This was the same person that was actually doing the PPC management and (I believe) overseeing the CRO of the landing pages.

I also know that he had access to an entire group of other experts at KB who could help him if needed and they all met once a week to discuss, as a group, any accounts that needed extra attention.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The conversion rate of the landing pages they created went from 9-12% to over 20%. They cut Cost Per Lead in half. We already had a pretty low CPL, compared to the industry average, so their performance was excellent.

How effective was the workflow between your team and theirs?

Communication was excellent across the board. Phone and email were enough to facilitate the relationship, but occasionally did a screen share so that we would both be looking at the same thing and there would be no confusion.

What did you find most impressive about this company?

KlientBoost gives all their secrets away. They have excellent blogs and teaching material that shows how they do what they do, so marketers like myself can help our own clients.

Are there any areas for improvement?

Honestly, none come to mind right now.

BACKGROUND

Please describe your company and your position there.

I was the Franchise Development Marketing Manager at Mathnasium Learning Centers. I was responsible to demand generation and inbound new prospective franchisee leads.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost to develop and execute a paid search strategy and Facebook marketing strategy. We needed their help to generate leads for our available domestic territories and international master franchise opportunities.

What were your goals for this project?

Our goals were to deliver 2,000+ leads per month and close 75 deals per month.

SOLUTION

How did you select KlientBoost?

We did a series of interviews with 5 different digital marketing agencies. We met with them all several times and ultimately selected KlientBoost because we were impressed by their deeper level of insight into paid search, their unique SKAG method of building paid search terms and the team's personable and mature demeanor.

We were looking for true experts in paid search that had a significant amount of experience handling large budgets and results to back up their ability to spend budgets. The Vice President of Marketing, myself, our CEO, the General Counsel and our COO were all involved in the decision-making process.

Describe the scope of their work in detail.

The scope was to develop a paid search and paid social strategy leveraging a budget of approximately $600K per month to deliver leads. They built and executed our paid search plan on Bing and Google including, but not limited to, setting up our keywords, monitoring performance, building landing pages, A/B testing landing pages, testing SKAGs, paid search text testing.

Additionally, they managed our paid social strategy for Facebook including the optimization of ads, ad copy, ad creative, landing pages, syncing with Salesforce and reporting of insights.

They were also responsible for reporting to us bi-weekly and on a monthly cadence as well to summarize overall results. My role in the project was to manage the agency, double-check their work, report back to our CEO and VP of Marketing and provide feedback and direction to Klientboost.

One particular campaign objective was to generate 2,000 leads per month in the specific geographic locations (zip codes) that were identified as open territories. Not only did Klientboost meet this expectation, they blew it out of the water.

Our CEO was very impressed by the month-over-month growth in leads and the lead quality was reported as higher than before we brought KB on. Additionally, we had another project that was much more challenging.

We need to set up paid search campaigns in 50 international countries. Klientboost successfully set up these campaigns in other languages with the support of Google's team and helped us with all translation and education around the differences of these international markets.

What was the team composition?

The team included a Senior Account Manager, an Account Manager, a Social Strategist, two designers, the CEO and the Head of Sales. The size of the team stayed the same over the course of the partnership.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were tasked with generating 2,000 leads per month and not only did we meet that expectation, but we also exceeded it. Additionally, we saw an increase in the number of closed deals and our sales team was very happy to have an influx of leads in the specific geographic territories they were looking for those leads to be from.

The results of the engagement exceeded our initial expectations. We did not think we'd find such a committed partner and we felt prepared for our internal meetings with the CEO with their help.

How effective was the workflow between your team and theirs?

The workflow was effective between our team and theirs. We used Asana to manage our communications and keep projects organized. The team at Klientboost was very good with constructive criticism.

The only thing I would say they could work on is double-checking work before sending it over, however when I would tell the team about an issue, they would be quick to resolve it.

What did you find most impressive about this company?

I was impressed by how young and ambitious the entire team was. They all seem genuinely happy to work at Klientboost and have a team camaraderie that is to be emulated. Additionally, their insights, educational materials and willingness to spend time teaching us was incredibly valuable.

Are there any areas for improvement?

As mentioned above, I think the only thing I would say is double-checking work with a fine-tooth comb before submitting it to the client and listening to what was asked of them. However, once I shared what I was looking for or the errors, they were quick to make changes and eager to please.

BACKGROUND

Please describe your company and your position there.

I was the Manager of Digital Marketing at a B2B Manufacturing SaaS company. My role centered around projects to help drive leads for the company and promote the company's overall brand through digital programs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost to assist us with CRO for some of our key resources so we could increase conversions for our paid digital programs.

What were your goals for this project?

Test landing page variants and conduct experiments to increase conversions.

SOLUTION

How did you select KlientBoost?

The company had previously used KlientBoost in 2019 as we were coming in. We loved their landing page design work and brought them back in 2020 for a second contract.

Describe the scope of their work in detail.

KlientBoost would help us build and optimize three landing pages for our high-performing resources across our product mix, along with ad creative to accompany the pages.

We would drive traffic to these pages through our paid search and paid social programs. During the course of the contract, the KlientBoost team will review performance and make recommendations for adjustments to the landing pages, the ads, or for general reporting on performance.

What was the team composition?

We worked directly with the Director of Paid and the Senior Designer at KlientBoost.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

When running CRO experiments, the expectation is to learn if a certain hypotheses is true or false, whether a change can impact conversions one way or another. There's always a takeaway and it might not always be a metric.

For example, in one of the variants we ran, we noticed that performance of our branded keywords tanked even though they did well for us historically. Sometimes, it's a new angle we can try in overall strategy.

Even when a change causes no change, we know that the change wasn't significant enough. There is always progress as long as we're making adjustments. Micro changes over time can lead to macro impact.

How effective was the workflow between your team and theirs?

We did most of our communication via Slack which was nice from an "immediate response" standpoint. The rest was done via weekly status calls. KlientBoost did give us access to their project management tool for our project specifically which allows for transparency.

In general, the work moved pretty smoothly and we didn't experience any "misses" in communication even with the various tools.

What did you find most impressive about this company?

They were always willing to provide recommendations even outside of their scope, which I always value in a partner. There was zero grumbling when we were nitpicky about revisions as well.

Are there any areas for improvement?

There were small lag periods for work being delivered on time but ultimately we were happy with the end result.

BACKGROUND

Introduce your business and what you do there.

I’m the director of online marketing for a payment service company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KlientBoost?

We wanted to lower our cost per lead while increasing their quality.

SOLUTION

What was the scope of their involvement?

We spend a ton on advertising. KlientBoost goes through our digital accounts, both search engines like Google and Social Media like Facebook, Instagram, Twitter, Facebook, LinkedIn, and more, and revamp our offerings. They dive in and look at our nuances and see where we can spend our money more effectively. They also help with SEO, checking if we’re optimized properly.

What is the team composition?

I work with five main people, including their CEO and top salesperson. We also have an account manager, a social account representative, and a client services representative.

How did you come to work with KlientBoost ?

We found them organically searching on the web. I read reviews on Clutch and was very impressed. I invited them to submit a request for a proposal. They competed against five other teams and we were really impressed.

How much have you invested with them?

We spend $20,000 a month as a retainer for them.

What is the status of this engagement?

We began in September 2020, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They built dashboards for us so that we can monitor the ongoing progress of the work. The results speak for themselves. We’ve had close to a 100% increase in our conversion rates since they came aboard. Our cost per lead has dropped significantly too, close to 40%.

How did KlientBoost perform from a project management standpoint?

They do a stellar job at checking in and communicating. Their account managers are on the ball. Whenever I ask for something, I get it back right away. They’re incredibly responsive.

What did you find most impressive about them?

They take a very innovative approach; it isn’t a prescriptive approach. They take the time to understand their clients, their needs and apply their expertise to deliver great results. They’re transparent, honest, and data-driven. They get results.

Are there any areas they could improve?

They should be more adamant about their suggestions. We have a large team, and we’re opinionated. They should push their opinions more even if we disagree, because they’re the experts.

Do you have any advice for potential customers?

Don’t be overly prescriptive. Let them do their thing, you need to build a regimen of trust. Trust them.