IT CRAFT

BACKGROUND

Please describe your company and position.

I am the Program Manager of Aesthetics360

Describe what your company does in a single sentence.

We harness AI technology specifically designed for aesthetic medicine professionals, delivering industry-tailored solutions that streamline your practice operations. Our specialized platform offers precise medical transcription, engaging patient education materials, and interactive provider resources. We enhance the consultation experience through real-time facilitation and comprehensive summaries, while automating personalized care plans and follow-up communications that reflect your practice's unique approach.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT CRAFT to accomplish?

• Develop a responsive React application that delivers consistent performance across desktop and mobile platforms for our aesthetic medicine AI solution.
• Implement a modern DevOps infrastructure with automated CI/CD pipelines to streamline deployment and ensure reliable system performance.

SOLUTION

How did you find IT CRAFT?

Online Search

Why did you select IT CRAFT over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from IT CRAFT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our engagement with IT CRAFT encompassed two primary work streams: frontend development and DevOps infrastructure implementation for our A360 aesthetic medicine AI platform.

Frontend Development
IT CRAFT was responsible for developing our responsive React web application interface that provides consistent performance across desktop and mobile platforms. The team implemented key user interface components for our platform's core modules, including:

• Consultation workflow interfaces with multi-step process automation
• Clinical documentation and transcription displays
• Patient record and education materials presentation
• Provider dashboards for real-time workflow monitoring
• Administrative controls for system configuration and user management

The frontend work required integration with our AI & Machine Learning infrastructure, particularly connecting UI components to our fine-tuned AI models and retrieval-augmented generation (RAG) engine.

DevOps Infrastructure Implementation
IT CRAFT established our modern DevOps pipeline and infrastructure, including:

• Setting up AWS-based continuous integration and deployment workflows using AWS CodePipeline
• Implementing infrastructure as code using AWS CDK
• Configuring containerized microservices and serverless components
• Establishing automated testing frameworks
• Deploying monitoring and logging solutions using CloudWatch
• Ensuring HIPAA-compliant security configurations across all environments

Key Deliverables

1. Fully responsive React web application supporting all core platform functions
2. Comprehensive component library with reusable UI elements
3. End-to-end CI/CD pipeline with automated testing and deployment
4. Infrastructure as code templates for AWS resource provisioning
5. Documentation for frontend architecture and DevOps procedures
6. Knowledge transfer sessions for internal development team

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Frontend Development Achievements:
   • Significantly improved responsive design compatibility across all target devices and browsers
   • Substantially reduced page load times through component optimization techniques
   • Enhanced UI rendering performance for data-intensive dashboard screens
   • Decreased frontend-related issues following component library standardization
   • Consistently delivered sprint commitments on time, adhering to our frontend development roadmap
2. DevOps Infrastructure Improvements:
   • Dramatically reduced deployment cycle time through pipeline automation
   • Expanded test coverage through implementation of automated testing frameworks
   • Achieved excellent system uptime following infrastructure optimization
   • Optimized infrastructure costs through appropriate resource allocation
   • Met all key infrastructure milestones according to the established project timeline
3. Business Impact:
   • Enabled support for increased concurrent users, enhancing system scalability
   • Improved consultation processing capacity without performance degradation
   • Accelerated time-to-market for new features and functionality
   • Timely completion of all deliverables according to our quarterly roadmap objectives, allowing for seamless integration with our business expansion plans

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IT CRAFT consistently demonstrated strong responsiveness throughout our engagement despite our team maintaining the primary project management responsibilities. Their team promptly addressed our feedback regarding resource allocations and skill adjustments when needed.

They were exceptionally accommodating with administrative requests, including increasing developer hours during critical development phases, providing competitive pricing adjustments, and efficiently completing necessary compliance documentation such as HIPAA BAAs. Their willingness to adapt to our healthcare-specific requirements and regulatory framework was notable.

The team maintained excellent communication channels and consistently delivered their assigned work according to our sprint schedules, making them a reliable partner despite the complex technical challenges inherent in our aesthetic medicine AI platform.

What was your primary form of communication with IT CRAFT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly set IT CRAFT apart was their team's genuine sense of product ownership. Their developers didn't simply execute assigned tasks—they actively contributed ideas for improvements, anticipated potential issues, and demonstrated a clear investment in our product's long-term success.

The seamless integration of their resources with our internal team was remarkable. Within weeks, it became virtually impossible to distinguish between IT CRAFT personnel and our own staff in meetings and collaborative sessions. This integration extended beyond technical discussions to include participation in our cultural activities and team-building exercises.

Their technical expertise, particularly in React development and AWS infrastructure, was consistently high-caliber. Even more valuable was their ability to rapidly adapt to our domain-specific requirements in aesthetic medicine, quickly grasping clinical workflows and regulatory considerations.

Most notably, their communication style balanced professionalism with genuine warmth and approachability. Their responsiveness to both technical challenges and administrative requests created an exceptionally positive working relationship that significantly contributed to the project's success.

Are there any areas for improvement or something IT CRAFT could have done differently?

In reflecting on our engagement with IT CRAFT, I find no significant areas requiring improvement. Their technical execution, communication practices, and integration with our team have been consistently excellent throughout the project.

The developers demonstrated strong technical capabilities across all required domains, maintained clear and responsive communication channels, and seamlessly integrated with our internal processes. Their administrative responsiveness regarding contracts, compliance documentation, and resource allocation adjustments met all our needs.

Rather than identifying shortcomings, our experience suggests that maintaining the current high standards of collaboration would be the appropriate recommendation for future engagements. IT CRAFT's performance has been exemplary across all dimensions of our working relationship.

BACKGROUND

Please describe your company and position.

I am an executive of Pecan Solutions Inc.

Describe what your company does in a single sentence.

Point of sale systems for restaruants which offers intuitive usability and robust functions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT CRAFT to accomplish?

• Develop POS software MVP and launch it, expand customer base
• Develop a payment module to tailor specific needs of the POS

SOLUTION

How did you find IT CRAFT?

• Online Search
• Clutch Site

Why did you select IT CRAFT over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from IT CRAFT were assigned to this project?

30

Describe the scope of work in detail. Please include a summary of key deliverables.

The project aimed to build a complete set of systems for managing restaurants from scratch. The main product is a POS system that simplifies taking orders, managing them, and tracking employees' work hours. It also includes strong financial reporting features to cover various financial tasks.

Another key product is a payment processing system that works with multiple payment processors and includes low-level API integration. It was originally PA-DSS certified, now updated to PCI SSF standards. Additionally, as part of the project, an internal Cloud CRM was developed for managing clients, licenses, and updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A clear indicator of our success was the rapid user growth, which doubled our initial projections within the first year after the launch. We also experienced a remarkably low rate of bugs and issues reported by end-users. Additionally, it's impressive that we were able to set a release date six months ahead of time and meet it. The team meticulously prepared the product, even with numerous changes added during that period.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The plan suggested by IT Craft was to quickly develop a working prototype with core functionality, which they successfully achieved. Their development process to expand the system was flexible and customized to meet business needs. IT Craft sent weekly progress reports, noting any timeline changes and tackling challenges. Management was notably accessible, always quick to respond, even outside regular hours. Overall, IT Craft put together a top-notch team of professionals who were knowledgeable, motivated, and focused on results.

What was your primary form of communication with IT CRAFT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our initial impression from the interview was outstanding. We didn't even need to finish interviewing other candidates before deciding on IT Craft. Their professionalism, structured processes, and project commitment were evident immediately. This positive impression only strengthened as our cooperation progressed. They handled any change requests promptly, and the team instinctively understood our needs, offering valuable suggestions that enhanced our product's competitiveness. Uniqueness of IT Craft lies in their exceptional client approach. They brought together the perfect management and team, launching our complex product into the market smoothly.

Are there any areas for improvement or something IT CRAFT could have done differently?

Based on what was previously mentioned, it is tough to pinpoint any improvements needed. Having specialists in niche areas, like credit card processing, could be beneficial. However, such needs are rare, and it's understandable that not every company has these experts on hand. IT Craft is a versatile company with broad expertise across many fields. Even without niche specialists, their team managed to integrate a specialized POS product swiftly and effectively.

BACKGROUND

Introduce your business and what you do there.

I’m the head of products and business development at EcoSki, a climate tech startup. We measure snow depth using mobile phone and satellite data.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT Craft?

We hired IT Craft to create our website.

SOLUTION

What was the scope of their involvement?

IT Craft created our website from scratch. I produced some wireframes and gave them references to help them understand what we wanted. It was a joint effort in terms of collaboration, but the site was built from scratch.

After that, we had another meeting to discuss building an interface for the MVP. They built a 3D map of a ski resort in Austria and layered it with snow cover data. Users could navigate through the resort and identify the snow depth. The key technology they used was Mapbox, which provides the map's base. They also used AI and deep learning to update the map automatically depending on the snow cover.

IT Craft will provide maintenance in the future. They’ve put in systems to update the app automatically, but it will occasionally require manual work.

What is the team composition?

I've worked with 5–6 teammates from IT Craft. Their sales director organizes meetings and discusses prices and feedback. Denis is the lead, and I speak to him most of the time. Maxim is the lead developer with a team of front- and backend developers. 

How did you come to work with IT Craft?

Our CEO had worked with IT Craft for another company before and said they’d be good to use for this project. I emailed the sales director and had a meeting. We discussed what our website and logo would look like and had back-to-back meetings about our goals.

How much have you invested with them?

We’ve spent between €30,000–€40,000.

What is the status of this engagement?

The engagement started in January 2024, and it's ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Internally, everyone loves the software. All our partners think it’s great and a good starting point. We still have a lot of work to do, and it’s only the MVP. I’ll be returning to France in the next two weeks and get the resorts' feedback. I’ve also received some external feedback from funding agencies, and they’ve enjoyed it.

There have been a few bugs, and sometimes, the MVP is a bit slow. As soon as I mention such an issue, IT Craft fixes it and comes up with creative solutions. There is a lot of data on the interface, so it sometimes lags a bit. However, they've resolved this in a genius way. 

Overall, what they’ve built works great and exceeds my expectations. We’re still building the actual product, and this is just the interface. We’ve got another team of data scientists doing more, and it’s still being developed. 

How did IT Craft perform from a project management standpoint?

IT Craft’s project management is great. Around 90% of everything has been delivered on time. Occasionally, there’s been a delay, but that’s going to happen with everything. They aren't sure how to approach a task at some points, but once they're sure, everything is fine.

We communicate well through emails and texts. We meet 2–3 times a week and receive a summary email every workday about what’s been accomplished. We also use Trello, where I look at the product roadmap.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
Denis is an excellent project manager. He responds quickly and engages with my questions. He goes above and beyond what I ask for, is easy to talk to, and is friendly. 

Maxim also stands out and is incredible and talented. A lot of what they've done has never been done before, and he's had to learn from scratch. What he manages to do is impressive, and I don’t think the project would have been as successful without him. Overall, he's a truly smart guy.

The sales director has been lovely. She’s not a developer, but she’s been great at providing feedback and ensuring everything goes smoothly. She organizes and hosts the meetings. 

What did you find most impressive about them?

IT Craft’s team is great. Denis and Maxim are great. They’re both friendly. As long as I make things clear, they'll perform.

Are there any areas they could improve?

Most of them are great at English, but one or two are more difficult to understand. It would be good if they focused on that more.

Do you have any advice for potential customers?

IT Craft is a German company, but the team I worked with is Ukraine-based. English isn’t their first language. They’re great at English, but it’s not their first language. You have to be really clear with what you want and explain it. Because of the language barrier, you have to be clear about what you want.

BACKGROUND

Please describe your company and position.

 I am the Head of Engineering of a HealthTech Company

Describe what your company does in a single sentence.

We're building innovative AI-based Shift Planning and Time Tracking solutions to improve the health care system and health care employees' lives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT CRAFT to accomplish?

• Bootstrapping new application modules
• Technical integration work
• PHP Project Maintenance

SOLUTION

How did you find IT CRAFT?

Referral

Why did you select IT CRAFT over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from IT CRAFT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Designed and bootstrapped several new microservices such as - SaaS application notification service: 

• configuration and routing backbone 
• Master data employee import service 
• Micro-frontends-based navigation 

Furthermore, several other initiatives were successfully completed: 

• Integration with AWS Cognito into existing Web and Mobile applications 
• Complex version upgrades of PHP, Symfony, Doctrine-based application(s) 
• Integration of SaaS software with 3rd party APIs This work required a deep understanding of the technologies involved and a broad view of the big picture.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Application scaled from 10k to 60k users
• Newly built services rolled out flawlessly 
• High code quality made it easy for other developers to be onboarded

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our contacts have always been extremely helpful, reacted fast, and provided honest and realistic estimations, which were also usually met. IT CRAFT's internal expert network was very helpful on more than one occasion.

What was your primary form of communication with IT CRAFT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great people, not just highly skilled, but very open and pleasant to interact with.

Are there any areas for improvement or something IT CRAFT could have done differently?

All of our suggestions and requests were picked up promptly and resolved to our satisfaction. Even when a developer quit after few weeks into the project, a very good solution was found on short notice.

BACKGROUND

Introduce your business and what you do there.

I am the CTO of a traffic light controller systems company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT CRAFT?

They help us with several projects; most are devoted to UI/UX development, where we need highly professional staff to deliver. IT CRAFT provides us with offshore developers to assist us with these projects. 

SOLUTION

What was the scope of their involvement?

IT CRAFT has very strong personnel that helps us develop frontend technologies and supplies us with great DevOps engineers. We have a short training program for each developer that depends on the project and the needs.

What was the team composition? 

The partner managers are involved when needed, but we primarily work with a team of several developers.

How did you come to work with IT CRAFT?

We found IT CRAFT on Google. 

What is the status of this engagement? 

We started working together around May 2022, and it is an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

IT CRAFT definitely boosts our projects, shortens our delivery time, and they perform their tasks to the best of their ability.

How did  IT CRAFT perform from a project management standpoint?

IT CRAFT doesn't manage the project because we’re in charge of that. However, we use a ticket management system and directly communicate with their managers via phone calls or emails.

What did you find most impressive about them? 

We’ve been impressed with the professional level of their engineers and their commitment to customers. 

Are there any areas they could improve?

No, they meet all of my expectations. 

Do you have any advice for potential customers?

Have good communication, and plan your project with their staff.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of MyPlace Connect. We are based in Dublin, Ireland, and have customers all over Europe and the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT CRAFT?

We needed help with the DevOps side of our business. We had to migrate from an older legacy system to a more modern infrastructure, and we then had to scale it up as it grew.

SOLUTION

What was the scope of their involvement?

IT CRAFT has helped us with DevOps and consultancy work as needed. We have a lot of Amazon EC2 instances running. However, our legacy system, Docker Swarm, wasn’t stable, so we first went to IT CRAFT, told them about our system issues, and asked for their suggestions. Then, we discussed the possibilities, and they took practical steps to move us gradually onto Kubernetes.

IT CRAFT has also updated all our servers. We often work with new products where we need proxy servers set up — we have multiple proxy server setups for various offerings. Their team is in charge of setting up those servers, autoscaling them on Amazon, and ensuring that those servers are always up.

What is the team composition?

We work with a client liaison from IT CRAFT. Additionally, they’ve assigned a senior DevOps engineer to our project, who is our main point of contact. Although we haven’t required it yet, we can also refer to their senior team if we have a more technical challenge.

How did you come to work with IT CRAFT?

I think I found them on Upwork, but I can’t recall exactly. When we contacted them, we had a call with their liaison person, and we then had an introductory call with the head of DevOps.

How much have you invested in them?

We’ve spent more than $50,000.

What is the status of this engagement?

We started working with them in March 2018, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our main indicators of success are uptime and having no issues with the service. We’ve developed a new platform with IT CRAFT’s help, and it works smoothly. Moreover, we haven’t had any downtime, which is proof of their success.

How did IT CRAFT perform from a project management standpoint?

IT CRAFT’s project management is very good. Our development team collaborates with them on a regular basis, and we have an open communication channel. As we’re a remote company, all of our collaboration is also remote. We use Slack for communication and Atlassian’s Jira and Confluence for project management.

What did you find most impressive about them?

IT CRAFT is very good at what they do, and they know the DevOps industry very well. Additionally, they’re very honest and responsive, so we’re very happy with them. We hope to continue working with them for a long time.

Are there any areas they could improve?

No, I can’t think of anything they could improve on.

Do you have any advice for potential customers?

Treat them as part of the team.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a full-service marketing agency. We have a separate section of the company with a website where users can create event invitations. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT CRAFT?

I had a dream of creating a website but needed help developing it. 

SOLUTION

What was the scope of their involvement?

IT CRAFT has developed my website on WordPress using Node.js; the site is hosted on AWS. We’ve worked on several projects together, but for this project, IT CRAFT is constantly updating the site and adding new features. Anytime I need something altered, I contact IT CRAFT. 

What is the team composition?

Our main point of contact is Denis S. (Project Manager). 

How did you come to work with IT CRAFT?

A friend of mine recommended them to me. 

How much have you invested with them?

I’ve invested around $60,000 with IT CRAFT. 

What is the status of this engagement?

Our ongoing partnership began in July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m delighted with the website IT CRAFT has created. The site traffic and sales have consistently increased month-over-month. IT CRAFT is awesome — they can achieve what we ask them to do. 

How did IT CRAFT perform from a project management standpoint?

Their team is excellent at project management. We’ve used Asana and Trello to manage tasks. Outside of that, we communicate about the project using Skype and Zoom. 

What did you find most impressive about them?

IT CRAFT goes above and beyond to achieve goals and meet deadlines. 

Are there any areas they could improve?

Their team could improve their English-speaking skills, but other than that, I have no complaints. 

Do you have any advice for potential customers?

You should reach out to IT CRAFT and communicate what you want to achieve from the project — IT CRAFT will deliver. 

BACKGROUND

Please describe your company and your position there.

I'm the founder and MD of a Consulting Company which is providing Remote Work & Recruitment services. One of our offerings is a Managed Cloud Services platform for SMBs (ormicloud.com).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT CRAFT?

We partnered with IT CRAFT once we have reached the MVP status of our offering. We needed DevOps experts to help us to further design, develop and operate our Managed Cloud platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

At the beginning we started to work with solo freelancers, but realized fast that we need a partner, a company with DevOps specialists which would be able to offer different level of expertise in the field. This is where we started to reaching out to ~ 3 agencies. IT CRAFT convinced us because their people approached with a clear, pragmatic and professional proposal how to move forward.

Describe the project in detail and walk through the stages of the project.

In the initial workshops we had, we analyzed the underlying architecture, the existing source code basis and processes. The outcome was the definition of the future strategy and the roadmap. We focused first on security, reworked the development and deployment process by using CI. At the end we ended up with a scalable Dockerized setup which allowed us to integrate fast new applications and their updates across our Cloud infrastructure consisting of dozens of VMs.

How many resources from the vendor's team worked with you, and what were their positions?

We had:

• an account manager
• one Senior DevOps engineer
• two Advanced DevOps engineers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our platform takes online orders via FOS and provisions applications (Collaboration tools in our case) on a customer VM through a middleware written in Ruby and Ansible. The final product is a VM running custom applications in Docker containers. All is centrally monitored.

How effective was the workflow between your team and theirs?

Our communication was always fast and reliable. We used Zulip (Slack alternative), Nextcloud, Bitbucket, Jenkins, Jira and Confluence as our main tools to get the job done.

What did you find most impressive or unique about this company?

Their commitment to learn new stuff and to find a quick solution to the given problem was always impressive.

Are there any areas for improvement or something they could have done differently?

Overall, this was a great partnership.

BACKGROUND

Please describe your company and your position there.

I am the founder and CEO of RooQi, Inc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT CRAFT, and what were your goals?

I wanted to develop a mobile app that opens that market of amateur athlete talent to a global level. The point was to create a user-friendly, social media-style app / marketplace for sports talent.

SOLUTION

How did you select this vendor and what were the deciding factors?

We initially conneccted via Upwork and through a series of vetting, I considered IT Craft to be the most suitable for the job. I had completed several interviews and reviewed several profiles -- and while IT Craft was more expensive than other non-US based development companies, what they offered was much more, making the more expensive costs understandable. Their portfolio aligned with the type of app I was looking for but I also appreciated that they had not actually made an app exactly like mine.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a series of discovery meetings to discuss our goals and objectives. They were very responsive to our ideas and helped to take my vision and put it in black and white. I provided their team with the discovery deck that I had and through a few meetings with the designer, within a few weeks, they delivered the first round of the iOS app design. They incorporated my feedback and continued to work on the app.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with both the business manager and the project manager most directly. I also had a few interactions with the Design team and front and backend developers. It was a team of 5 or 6 individuals at any given time and I felt very confident that each team member took their part of the project seriously and did the job adequately.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have not officially launched the app yet but will be doing soon and I believe we will have some initial positive reception.

Describe their project management style, including communication tools and timeliness.

We communicated quite often through Slack and the respective channels and when necessary, both sides were willing and able to jump on video calls. We also did several check-in calls to mark progress and discuss next steps. I felt that I was a part of the process and included and the positive communication was evident from Day 1.

What did you find most impressive or unique about this company?

I am not sure this is what you will be looking for but I think it is incredibly significant. The IT Craft team I worked with were primarily based in Kharkiv, Ukraine (where they were from). During the current Russian invasion, the team had to move to western Ukraine and during this incredibly trying time for them, their people and their country, these guys did not stop working for me to get the app done within the time frame we had set up. Despite all going on, they still made my project a priority and that is very important. Their dedication and commitment speak volumes about what type of company they have.

Are there any areas for improvement or something they could have done differently?

To be honest, I was so impressed with the work of the entire and their understanding of the situations that I faced personally/economically which forced the project to extend longer than are initial timeline.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and development manager of a tech company. Our company has introduced a new platform for reducing the number of sick leaves for organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT CRAFT?

We’ve been using IT CRAFT as our software development and maintenance department. Another co-founder and I define the content of our projects or apps, while IT CRAFT does all the development work. 

SOLUTION

What was the scope of their involvement?

IT CRAFT has been setting up our development, testing, and production environments. At the moment, we’re in phase two; we’re wrapping up the development and testing of our MVP. From here, our team is going to pilot the product in the organization starting in January 2022, which will continue for around two months. During that period, IT CRAFT will provide support and follow up on errors or problems. 

The app is a web-based platform; however, it’s also a progressive app, so all users can access it from any browser. If one accesses it through their mobile device, the app’s size will adjust to the user’s screen size. Moreover, this MVP is designed to be mobile-friendly; users don’t need any keyboard or mouse — they only have to use their thumbs. 

In terms of features and functionality, the software serves as a tool for employees and managers in different organizations. Managers can create a list of tasks that they can classify according to the strength level necessary to accomplish them. If someone from their team is on sick leave, the managers can determine tasks that the employee can do based on their strength level. In other words, the app is finding the right tasks for employees. Employees and managers can also communicate with each other to know their progress, ensuring close collaboration even during the period of sick leave. 

What is the team composition?

We work with a team of 4–5 people. That team consists of a frontend web developer, 1–2 backend developers, the project manager, and the DevOps resource. 

How did you come to work with IT CRAFT?

I’d worked with IT CRAFT on a project for a different company a couple of years ago. For that engagement, we used Clutch to find them. We also sent our specifications and requirements to other companies. After some evaluations, we decided to go with their team. Moreover, we’d also visited them in person for that project. We met the team and went to their offices, getting to know their people before we started the process. 

When this current project came along, I had the opportunity to connect with their key people again, such as the project manager and their developers. In other words, it was an easy decision to hire them for this project because I knew them from before. 

How much have you invested with them?

We’ve spent around €100,000 (approximately $113,000 USD). 

What is the status of this engagement?

We started working on this project in July 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t been tracking any success metrics in terms of app users yet, but that’s another story. So far, IT CRAFT has been delivering on time and with the highest quality. The team has even exceeded expectations when it comes to schedule. On top of that, they’re honest people. I’ve been in the software development business for close to 30 years, and they’re one of the best teams that have worked with me. 

How did IT CRAFT perform from a project management standpoint?

In any software development project, bugs appear; the only questions are how serious they are and how we can handle them when they appear. With that in mind, IT CRAFT is always available and prompt when we find bugs. They find solutions quickly and are ready to fix whatever problems we have. As a result, we haven’t had any big flaws or anything. 

In terms of project management tools, we use Jira. Then, we use scrum as our development methodology; we have one-week sprints. Our teams also use Jira for communications about tasks.

In addition to Jira, we also use Slack for more immediate communication and Google Meet for video meetings. We conduct one video meeting a week for our scrum development, where we go through everything we’ve been developing during the past week. Then, we plan the next week’s sprint. This process has been working well, so we have no problems in project management. 

What did you find most impressive about them?

Their people’s quality and knowledge are great. IT CRAFT’s resources are well-educated, and they have the proper skills for development projects. They can also communicate honestly and be hands-on — they’re willing to put themselves in the customer’s situation. Given that, they can solve any problems in the best possible way. That’s a highly valuable quality.

Overall, the IT CRAFT team promptly tells us any issues and maintains close communication with us so we can find out and fix issues together. They also think about my well-being as a customer. 

Are there any areas they could improve?

IT CRAFT can adapt automatic testing methods. Currently, they do some tedious manual testing, which they do well. However, it will be nice to build automatic testing into their process. To be fair, this is a minor concern, and things are working out well. 

Do you have any advice for potential customers?

Spend time to get to know the IT CRAFT team. Talk to them at the beginning about any expectations you have in terms of communications and reporting. Pursue close collaborations and small sprints while communicating all the time — these are key to any project’s success.

In addition, consider your price agreement. For context, our company doesn’t have a fixed price agreement with IT CRAFT; we have a time and material agreement. As a result, we can reprioritize any issues at any time. This helps steer the project in the direction we want.