IT CRAFT

What evidence can you share that demonstrates the impact of the engagement? 

Our B2C website wasn’t as successful as we would have liked. We had about 1,000–2,000 users because we ended up not spending a lot of money on marketing. We pivoted to a B2B product and sell our technology to travel agencies.

How did IT CRAFT perform from a project management standpoint?

Despite some communication issues, our project manager was overall pretty good. At times, it felt as though he was uninvolved, but once we raised our concerns they rectified the issue. We also had a communication issue with their business manager. 

What did you find most impressive about them?

IT CRAFT has high standards, and it shows in their work. They’re doing a great job.

Are there any areas they could improve?

We had some issues with communication between our teams. The project manager wasn’t always in sync with the rest of the IT CRAFT team. Sometimes I would have to jump over him and go straight to the developers with my questions. Due to our communication issues, we had to add additional hours to meetings and went a little over budget. They weren’t always responsive and there was a language barrier. Another issue we ran into was our timeline and budget estimations. 

What evidence can you share that demonstrates the impact of the engagement?

All of IT CRAFT’s deliverables have been beautifully executed and exceeded our expectations. The team is amazing; their technological skills and teamwork are superb. They understand how to effectively plan projects ahead of time. Delivering this project was an impressive accomplishment in light of the complex build. I feel very excited about and confident in IT CRAFT’s abilities based on the work they produced.

How did IT CRAFT perform from a project management standpoint?

The project manager from IT CRAFT was an excellent leader with a background in programming, so he was very well-versed. He was available 24 hours and stayed on top of every task. We could always reach him.

IT CRAFT always delivers solutions within less than a week. For every feature we wanted to add after the site launched, they provided accurate hourly estimates and completed them on time.

What did you find most impressive about them?

I've used many offshore vendors, and I’ve never seen as professional and skilled of a web development team as IT CRAFT in my entire career. The team’s breadth of technical knowledge is up to par with the best companies on the market. 

IT CRAFT helped us achieve the best success we could have hoped for. They executed the project perfectly, promptly, and at a competitive price point.

Are there any areas they could improve?

Nothing comes to mind that they need to improve. 

What evidence can you share that demonstrates the impact of the engagement?

Our internal team is continuously testing what they provide to us and we’re very happy with how things are going. They have the knowledge of what tools to use for each task.

How did IT Craft perform from a project management standpoint?

We’re happy with the way they interact with us, and the communication is very smooth—we have two status calls per week. They’re on time for these, and all the relevant people join. They’re very responsive too, so if anybody needs to get on the call, it’s immediate. We get a full report of what’s going on.

We’re using Jira and Confluence for documenting everything and to keep track of all the tasks and features being built. We can see everything in real-time. We also use Slack for daily communications, which means we don’t have to wait a day or two for somebody to be available.

What did you find most impressive about them?

They have a research and development scheme where if the lead developer doesn’t have a current project to work on, they put that person to a special team where they can raise their level of knowledge while they’re waiting for the next project. This is all paid for by the company and it means that developers are really happy to play with some interesting things such as AI or AR.

Are there any areas they could improve?

I’m 100% happy with them.

Do you have any advice for potential customers?

No, I can't think of anything.

What evidence can you share that demonstrates the impact of the engagement?

From a qualitative perspective, they’ve done such a good job that I’ve quadrupled my involvement with them. We haven’t completed the software yet, but they’ve gone through multiple iterations so far. We’re actually going to ramp up their involvement on a larger scale over the next year as the software iterations get larger and expand.

How did IT CRAFT perform from a project management standpoint?

The team collaborates closely with me to understand exactly what I wanted to build, and they manage their time lines beautifully. I can also talk to them as often as I need. Typically, I work with the business analyst on a daily basis to review the developers’ builds. Beyond that, they hold weekly meetings as well.

What did you find most impressive about them?

Besides their open communication, I appreciate their ability to understand what I want to build and then accurately create it. I also enjoy how proactive they are, the strength of their development, and the business analyst’s efforts.

Are there any areas they could improve?

No, nothing comes to mind. In fact, I wouldn’t have increased the development to this extent if they couldn’t deliver what I needed.

Do you have any advice for potential customers?

Everyone has to figure out their workflow themselves. However, I suggest being optimistic with IT CRAFT because they’re able to deliver. Despite our initial skepticism, they pushed right through and handled the work. If there are any problems, more often than not, it’s because the client hasn’t communicated the development requirements properly. Once they understand what’s needed, they’ll deliver it.