*instinctools

BACKGROUND

Please describe your company and your position there.

I'm the owner of fintech company in Russia acting in favour of banks, insurance and leasing companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire *instinctools, and what were your goals?

We need to make the update of existing mobile app exclude extra-libraries and to convert in to native code.

SOLUTION

How did you select this vendor and what were the deciding factors?

we looked through the list and hired the more reactive company with better price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

the task was discussed as to develop the same app as existing on native code excluding extra libraries.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager and code programmer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

According to the contract new app to be submitted by mid-January 2021 - it didn't happen. By March-April - the representative of the company said that they won't proceed with native code but do it with extra libraries. If I dislike it - I can fill the sue or do whatever I want as it wasn't clearly stated in the contract. The code they submitted has a lot of bags - a number of phones didn't work properly.

Instincttools said - they don't care about it as they consider several phones is enough to make sure the job was done. As result, a more or less stable application was submitted with 6 months delay. After releasing on commercial traffic - there appeared another amount of bags - which Instincttool declined to fix - asking for extra payments.

Describe their project management style, including communication tools and timeliness.

It's not a professional software company - it's several sales managers with resale yesterday SW development students which they hired as chip as possible. After a month or two you will not face the same code developers as before - so the result is inappropriate.

What did you find most impressive or unique about this company?

They delivered low-quality work and lacked discipline.

Are there any areas for improvement or something they could have done differently?

Follow the commitments

Company Responses

The vendor responded on November 17, 2021.

Thank you for your review. I'm sorry to hear you had a frustrating experience. We're normally known for our exceptional attention to detail, and we regret that we missed the mark of your expectations. *instinctools maintains high-quality standards, and your project has never been an exception from our side.

After the app was released and passed acceptance testing, you've signed the acceptance protocol and successfully worked with the app for more than six months. Our company is glad to provide maintenance and support service for a special attractive rate as discussed with you. Unfortunately, we cannot modify the product or make changes for free after the warranty period.

I'm sincerely sorry to hear that our disagreement caused this negative review.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager at a digital agency with over 250 employees. We mostly do mobile and web app development as well as design.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with *instinctools?

Our company was growing very fast. We were taking on a lot of work with a few big projects, but we didn’t have the resources to scale up our team. *instinctools came in like a savior to increase our delivery capabilities toward our clients.

SOLUTION

What was the scope of their involvement? 

For the past three years, *instinctools has been our most solid partner when it comes to scaling up our capabilities. We basically try to integrate them within our own development teams, though they’re also running point on a few projects. 

The biggest project they’ve taken the lead on has been a healthcare app for a telecom provider. It’s obvious that they’re doing a very good job there. The team is in direct communication with the client, and we’re confident that they’ll deliver whatever work we give them.

What is the team composition? 

We typically send them an overview of the skill sets that we need for a specific project, and they respond if they have suitable candidates. From there, we do a short interview to see who’s a good fit for our team before signing them on. At our highest point, we’ve onboarded around six people, but the average is 3–5. 

The team breaks down into project managers, business development managers, an iOS engineer, an Android engineer, and a JavaScript engineer. We’ve also worked with a WordPress engineer, but I’m not involved with that project.

How did you come to work with *instinctools?

We were reaching out to European companies to participate in our part-time program, and *instinctools was one of the first to respond. They shared the same work culture as us in the sense that everything was based on performance. Their team understood that it was important for us to be able to trust our partners in terms of both the quality of work and atmosphere, and they matched those needs.

Moreover, they had strong communication skills and were willing to improve on them. That was crucial because all of our developers speak directly to our clients, so we wanted to make sure that our partner could communicate as needed. A lot has changed in the three years we’ve been working together, and they’ve been flexible enough to make changes on their side to fit with our processes.

How much have you invested with them?

We’ve invested over €150,000 (approximately $181,000 USD).

What is the status of this engagement?

We started working with them in the spring of 2017, and the work is ongoing. We’ve actually signed a contract for 2021 to continue working with the same people and development leads.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s hard to put direct metrics on their success since they change from person to person. But, I’d take into account that we’ve been working with them for three years strong and have signed another contract.

We also check to see if our clients are happy. Each quarter, we conduct client satisfaction surveys on their work, and they’ve scored 4.6–4.8 out of five for the last two years. It’s clear that our clients are very satisfied with the work *instinctool has done.

How did *instinctools perform from a project management standpoint?

*instinctools’ solid project management team is one of the reasons why we like working with their team. Their developers fit well into our own organizations and deliver all requirements without missing a deadline. If a deadline was moved, it was mostly due to the clients’ own restrictions.

I’d also add that they’ve been extremely flexible and understanding in every situation that we’ve encountered. During COVID-19, we had to adjust our expectations for our clients, and there was an overall uncertainty about what was going to happen. *instinctools stayed adaptable so that we could scale up or down depending on the work. 

What did you find most impressive about them?

It’s their willingness to learn constantly. We’re an agile company that regularly works with new technologies. I’ve noticed that even if we suddenly decide to change a tech stack, I’m met with a proactive attitude rather than resistance. They want to know how something works, what we can do with it, and how it will help us grow. To this day, they’re still willing to adapt and move forward in the face of problems.

Are there any areas they could improve?

No, I’m very happy with the way they perform. They’re always responsive and are never shy about suggesting improvements. It’s an awesome relationship.

There was one case when we needed a developer to work on his spoken English skills, so we mentioned that to their team. They sent him to do a crash course in English, and his speaking skills improved by 40% in just two months. It was something that they reacted to very positively.

Do you have any advice for potential customers?

Treat their developers as part of your own team. It’s not “us” and “them” — it’s the team and what needs to be delivered. *instictools is incredibly responsive to that perspective. Put in the extra effort there, and you’ll see a multitude in your returns. 

BACKGROUND

Please describe your company and your position there.

Head of Digital Marketing Team of a nonprofit

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire *instinctools, and what were your goals?

We hired two developers from *instinctools to support our internal full stack developers. The project was the launch of a new website based on React technology. The website had to launch on a specific date in October 2020.

SOLUTION

How did you select *instinctools and what were the deciding factors?

I was contacted by *instinctools after a linkedin post of my own. We selected them due to the high development skills, availability and references we got.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

*instinctools was introduced to the team and architecture and got into it very quickly. After that we explained the details of the epics and user stories. Up from then the assigned GitHub issues were developed independently with help via Slack and calls. The technology used was React and the known web development stack.

How many people from the vendor's team worked with you, and what were their positions?

1 Senior and 1 Middle Developer Profile

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was launched on time and in budget. The cooperation was very helpful and we extended it with the senior dev till Mai 2021 at least.

Describe their project management style, including communication tools and timelines.

Very well organized with clear summary of the tasks and time used. Their communication was very direct, helpful, and pleasant.

What did you find most impressive or unique about this company?

How everything is organized and communicated, the affordable costs, skills, reliability and availability.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m a product owner for an IT outsourcing company based in Romania. We offer services for various customers from staffing and IT to customer support services. Our main client is a German company that sells tires. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with *instinctools?

We had to change the system that we used for our shops because it was a very expensive corporate solution. Our company wanted to create an in-house solution, but we didn't have enough resources to build such a platform in a very short time, so we hired *instinctools.

SOLUTION

What was the scope of their involvement?

*instinctools was involved in the software development of the new system. However, we’re not currently doing much development or new features. We’ve decreased the usage of the system and their team’s engagement. Our network team has also grown a bit so we’re able to maintain this product with our own resources. 

What is the team composition?

At first, we had a team of around 12 Java developers plus some QA specialists. This year we only had six people involved from their side.

How did you come to work with *instinctools?

*instinctools contacted someone from our company and offered us their services. Initially, we gave them a small project to make a proof of concept (POC). We were very surprised and satisfied with the results. So, after that, we decided to take them on board for a long-term project. 

How much have you invested with them?

We’ve invested €2 million–€2.5 million (approximately $2,370,500–$2,963,100 USD).

What is the status of this engagement?

The engagement lasted from May 2016–May 2020. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We were very satisfied with their services, and our clients loved the new system. For instance, a few years ago, our German client bought a system that used custom software, which was difficult to integrate with our client’s backend and warehouses. *instinctools got this job done.

They managed to move around 10 shops and worked for the entire brand — it’s now one of the top-performing brands with shops in Germany and Europe. 

How did *instinctools perform from a project management standpoint?

There were good times and bad times. From time to time, they changed the number of people allocated for the project, which we didn’t like. However, they had many ideas that customers approved and implemented. 

What did you find most impressive about them?

What we always liked about them was they were very invested in the project. They looked for market trends and came up with ideas on how to improve the shops and add new features and functionalities. 

Are there any areas they could improve?

They should have more stable resources for the project. Within five years, the team leader on their side changed three times. The leader also did project management, and every time the leader changed, we had a transition period that was not always easy. 

Do you have any advice for potential customers?

Give them the freedom to innovate because they have the resources to build something good. 

BACKGROUND

Please describe your company and your position there.

I'm an Engineering Manager at a SaaS company out of Toronto, Canada, focusing on customer service automation. My job is to ensure that the implementation of new clients is a scalable and repeatable process.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire *instinctools?

Our capabilities to integrate with our clients' web pages were excellent. However, we noticed that there was a gap between web and mobile capabilities. Our existing clients had to write a lot of boiler-plate code to integrate our software into their mobile apps.

The prospective clients were asking about an SDK during sales calls. Without having an in-house mobile development team, using a vendor to build an Android SDK was a quick win for us.

What were your goals for this project?

For a company like ours, having a mobile SDK is more like a table stakes rather than a competitive advantage. Therefore, we were trying to reduce the friction points that our larger clients experienced while integrating our software into their mobile apps.

On top of streamlining the mobile integration for our existing clients, we also "checked a box" for our sales team, thus slightly improving our deal win chances.

SOLUTION

How did you select this vendor?

Ironically, Instinctools reached out to me on LinkedIn around the time when our procurement was searching for local vendors. For me, there were two decisive factors:

1. Instinctools provided a solid track record of dev hours they already spent developing for mobile platforms, which serves as a proxy for experience.
2. Instinctools is a Belorussian company, and I, having worked with developers from the former USSR countries, have immense respect for their skills, education, and attitude.

Describe the project in detail.

The scope for the project was well-defined, with us providing the systems requirements documentation. The vendor then was responsible for estimation and technical implementation that resulted in the desired business outcomes.

We entirely relied on the vendor's expertise and ability to figure out the best way to implement the SDK functionality. We had frequent touchpoints and were collaborating efficiently to clear all the roadblocks that emerged.

What was the team composition?

The vendor provided two Developers and a Project Manager. Since this was a relatively small project, the team was stable, and there was no overhead on managing the vendor from our end.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

For us, the main result is that neither our customers nor we managed to find any issues whatsoever. Not for the lack of trying ;) This outcome lays the foundation for our future work together.

How effective was the workflow between your team and theirs?

The project didn't require a lot of management on my side. Both developers had solid skills and were autonomous. We used Slack to communicate, and the team was VERY responsive, especially outside of their working hours, due to our time difference.

What did you find most impressive about this company?

I was pleasantly surprised that there was no need for hand-holding and project management from our side. This, paired with their understanding of Android development, provides a competitive advantage, especially compared with other vendors that require very detailed specifications.

We were also VERY impressed by their flexibility around the contract wording. Our legal team was adamant about specific changes, and at some point, during the contract negotiations, I thought it was the end of the line. So when Instinctools accommodated our requirements, I was happy, relieved, and impressed.

Are there any areas for improvement?

None at this point

BACKGROUND

Introduce your business and what you do there. 

I’m a technical director and managing partner for a company that provides software development services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with *instinctools? 

We work with a number of outsourcing partners to augment our in-house capabilities.

SOLUTION

What was the scope of their involvement? 

We’ve used them for a number of projects with multiple clients. They typically provide Java development support—for large Spring applications, for example—but also assist with system engineering. 

What is the team composition? 

We scale the team as needed, but typically work with three developers and project manager. 

How did you come to work with *instinctools? 

We put out an RFP and they seemed to meet our technological needs. 

How much have you invested with them? 

We’ve spent $500,000. 

What is the status of this engagement?

We started working together in September 2015 and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

While it takes time for us to explain our requirements, they always produce high-quality deliverables.

How did *instinctools perform from a project management standpoint? 

There’s always room for improvement, but they deliver on time and let us know if they expect any delays. They’re also flexible, willing to work after hours to meet deadlines. We primarily work through Jira, but we also use Skype, Crucible, and Google Hangouts. 

What did you find most impressive about them? 

Their quality team isn’t afraid to have open discussions, highlighting ways we can improve our products. They’ve become a true partner.

Are there any areas they could improve? 

Costs can always down. It would also help if some developers improved their English-language skills.

BACKGROUND

Introduce your business and what you do there.

I’m the technical lead at CANet, a nonprofit healthcare organization. We improve care for patients with cardiac arrhythmias (irregular heart rhythms). We’re designing innovative IT systems for that.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with *instinctools?

We needed to develop an innovative IT system that would streamline workflows associated with cardiac arrhythmia between patients, caregivers, clinicians, and nurses.

SOLUTION

What was the scope of their involvement?

They provide IT services for two projects within the framework of our IT system. They developed custom mobile applications and web portals. There was also a tiny blockchain project.

For the first project, they designed a mobile application with a set of dashboards. It concentrated on patients’ post-myocardial infarction self-management. 

The clinically formulated dashboards had messages for patients. The information included medications as well as medical and lifestyle parameters. Just by looking at the dashboard, the patient would know where they are in their journey.

The second project concerns web and app development. It’s a much bigger project — it’s focused on remote management of patients with implanted cardiac devices. Patients have a station at their home that transmits information about that device (e.g. whether they had shocks) to the clinic. 

We focus on the workflow that happens after the device clinician receives this report from the implanted device. The report is scanned and sent to the doctor. Then, the doctor looks at the report and patient history to determine whether the patient is in OK condition. That information is sent to the patient and the family physician. 

*instinctools created a mobile app for the patients in English and French. They also created a web portal for all the roles in the project. It’s a single login password screen, but each role sees a totally different workplace. There are different screens for patients, clinicians, research coordinators, and device clinicians.

Technologies used include React.js primarily for frontend development to implement the web portal and mobile app. They also use technology that’s specifically for the healthcare industry: a custom backend called Fast Healthcare Interoperability Resources (FHIR). 

What is the team composition?

For the first project, we worked with 15 people on their side. My three points of contact were the account manager, a project manager, and a technical lead. The developers, testers, and QA engineers came and went as needed.

How did you come to work with *instinctools?

They reached out to me through email or LinkedIn, and they looked interesting. I kept their details because I knew outsourcing would be a good model for us. 
When we were deciding on a vendor, we invited them to take part in our RFP. They won the tender.

How much have you invested with them?

We’ve invested $375,000.

What is the status of this engagement?

We started working together in July 2018, and we are still working together.

The first project (involving post-myocardial infarction self-management) lasted six months from July 2018 until December 2018. 

We started the second project (concerning patients with implanted cardiac devices) in November 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

For the first project, the impact was very significant and positive. We presented it at our annual conference, which is a big Canadian gathering of all the specialists who deal with cardiac arrhythmia. It was extremely well accepted there.

The second project is a workflow optimization that’s going to have a dramatic impact. We’re starting to enroll patients and our target is 2,000 enrollments. 

We’re going to have an impact on clinicians by reducing their cognitive load. At the moment, they spend several minutes figuring out the reports they receive. Our system could provide a dramatic time reduction ( time spent could be reduced to within a minute or two).

When a decision is made, the patient will have the information at the same moment. They won’t have to go through all the paperwork, faxes, and emails. 

How did *instinctools perform from a project management standpoint?

I’m super pleased. Their work is reliable and functional. They take pride in being strong technologists. They walk the extra mile with you. They selected the project methodology consciously and correctly.  They try to understand what the project is about, and they actively suggest solutions. 

They have very good processes, good quality staff, and good project management. I dealt with two project managers and both were excellent. Their project manager runs the agenda for each meeting, which is a huge help for me. Recently, I started introducing their project manager more and more into calls with my colleagues. 

The communication is timely. Their written and spoken communication works well. There aren’t any language barriers. The only thing is, I have to have the meetings in my mornings because of the time difference.

What did you find most impressive about them?

They listen to the context of a problem, and then they actively search and suggest a range of solutions.

They are great at technology, and they take pride in that. They’re not trying to take over our business agenda — they just do what they do. 

Are there any areas they could improve?

If their technical person had better English, I’d be able to loop them in more easily into communication. That way, their technical leads could communicate more.

BACKGROUND

Please describe your company and your position there.

I’m an executive assistant at Morebis, a Ukrainian-Polish IT company with U.S. management. We offer our clients fully integrated mobile application development. Our team has a wide range of mobile platform capabilities, which allows us to create mobile applications in the most innovative way to maximize device potential.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire *instinctools?

We wanted to integrate outside development operations (DevOps) within our international team to increase our level of support for a certain customer.

What were your goals for this project?

We needed reliable DevOps support with enough flexibility to cover shift changes on our end.

SOLUTION

How did you select this vendor?

We received several personal recommendations for *instinctools. After I coordinated extensive interviews with their management and technical team, we hired them because of their skill level and customer satisfaction. Additionally, *instinctools had flexible rates and was ready to provide long-term support.

Describe the scope of their work in detail.

*instinctools seemed like a good fit for us both technically and psychologically. I handled the initial feedback from the customer, and *instinctools cooperated with our onboarding process. Their desire to start working immediately made them stand out from other candidates.

What was the team composition?

We now have an international team of five DevOps resources.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our project is currently under an NDA. The work is ongoing, but we’ve received constant positive feedback from our customer about *instinctools’ professionalism.

How effective was the workflow between your team and theirs?

The customer handles the project management and shares feedback via email regularly. We are happy with the quality of *instinctools’ work.

What did you find most impressive about this company?

Their technical knowledge and skills offer great advantages. Also, I was impressed by their English proficiency.

Are there any areas for improvement?

We are satisfied with their progress thus far.

BACKGROUND

Please describe your company and your position there.

I’m the senior software engineering manager at a company that develops tools that analyze software security and quality.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire *instinctools?

We had an existing product that performed static analysis on software source code and was implemented as a plug-in for popular integrated development environments (IDEs). We needed to add two major features to that product. One was to support an additional IDE and the second was to add additional computer language. *instinctools took the lead on both of these features.

What were your goals for this project?

We needed these two features to be completed in a timely fashion and with a high level of quality.

SOLUTION

How did you select this vendor?

They were already one of our contractors when I joined the company. Our VP of engineering at the time worked with them previously.

Describe the project in detail.

The first project for adding support for a new IDE was completed before I joined the company. The second project was to add a new computer language to one of our IDEs. Our internal project lead and I worked out the major features of this language, as well as a rough schedule for implementing them. We then assigned the implementation to *instinctools’ project manager.

We used an agile approach for this project; there were daily scrums and two-week sprints over a period of six months. They worked closely with both our other employees assigned to this product and another team that provided us the static analysis engine for the new language. *instinctools’ developers were responsible for integrating the analysis engine with our IDE plugin.

What was the team composition?

For the first project, they provided a project manager, three developers, and a QA engineer. The overall team for the language support project consisted of six developers, three QA engineers, and a project manager. One of our employees also served as our development lead, architect, and agile project manager.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

The language support project exceeded the features we originally planned and was delivered on time with high quality. The early development tasks were generally proofs of concept (POCs), with follow-up assignments for completing the implementation of the corresponding features. In many cases, though, the POCs ended up being complete enough that the follow-up tasks weren’t necessary.

How effective was the project management?

Their project management effectively eliminated any human language barriers and ensured that all development tasks were done in a timely manner.

What did you find most impressive about this company?

Their staff was able to quickly learn all the various technologies we had to work with in order to implement the features we required. Additionally, they focused on delivering top quality features instead of just implementing them within the initial and less-detailed feature specifications.

What tips or recommendations do you have?

For these two projects, *instinctools assigned a relatively large team and a project manager, which was very useful. Since then, we’ve engaged them in two other smaller projects but having a project manager for these was less useful.

For a mid- to large-sized team, you should include a project manager in all of your planning and status meetings, but for small teams, only the developers should be involved on a daily basis.

BACKGROUND

Introduce your business and what you do there.

We develop automation technology. We are a Munich-based startup company, which was formed out of an engineering office in 2014. I am the commercial director of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with *instinctools?

Most of our projects revolve around the automation business, controlling core generator units and other machinery. We have worked together with *instinctools on developing different stages of our software.

SOLUTION

What was the scope of their involvement?

*instinctools was partly involved in the development of our app, improving it massively by providing QA as well as UI/UX designs. *instinctools also developed a smart bus driver, which is a special protocol for communicating with the PLC or code-generation unit of the machines. *instinctools assigned three resources to our project, including a full-time developer and two part-time ones. 

How did you come to work with *instinctools?

We created the concept and developed the first stage of the app, after which we looked for a company that could provide more resources for parts of the project.

What is the status of this engagement?

We started working with *instinctools 1-year ago.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

There are no metrics to share.

How did *instinctools perform from a project management standpoint?

*instinctools' team was dedicated to our project, even working during the night. We are based in Munich while *instinctools is partially based in Belarus, so there is a small time difference. *instinctools was available almost all the time when we needed it. They spent quality time and provided quality work for us, which we've appreciated. If we had any questions regarding the organization, *instinctools addressed it. We initially used GitHub for the collaboration but moved to the Atlassian suite.

What did you find most impressive about *instinctools?

They are organized. We did not experience issues with communication, and they were always responsive to requests and questions. We were not expecting things to go as smoothly as they have.

Are there any areas *instinctools could improve?

We have not been working with them for all that long, so I cannot say. It is possible that they could be more proactive, but that could also be on us, too.