What was the scope of their involvement?
They provide IT services for two projects within the framework of our IT system. They developed custom mobile applications and web portals. There was also a tiny blockchain project.
For the first project, they designed a mobile application with a set of dashboards. It concentrated on patients’ post-myocardial infarction self-management.
The clinically formulated dashboards had messages for patients. The information included medications as well as medical and lifestyle parameters. Just by looking at the dashboard, the patient would know where they are in their journey.
The second project concerns web and app development. It’s a much bigger project — it’s focused on remote management of patients with implanted cardiac devices. Patients have a station at their home that transmits information about that device (e.g. whether they had shocks) to the clinic.
We focus on the workflow that happens after the device clinician receives this report from the implanted device. The report is scanned and sent to the doctor. Then, the doctor looks at the report and patient history to determine whether the patient is in OK condition. That information is sent to the patient and the family physician.
*instinctools created a mobile app for the patients in English and French. They also created a web portal for all the roles in the project. It’s a single login password screen, but each role sees a totally different workplace. There are different screens for patients, clinicians, research coordinators, and device clinicians.
Technologies used include React.js primarily for frontend development to implement the web portal and mobile app. They also use technology that’s specifically for the healthcare industry: a custom backend called Fast Healthcare Interoperability Resources (FHIR).
What is the team composition?
For the first project, we worked with 15 people on their side. My three points of contact were the account manager, a project manager, and a technical lead. The developers, testers, and QA engineers came and went as needed.
How did you come to work with *instinctools?
They reached out to me through email or LinkedIn, and they looked interesting. I kept their details because I knew outsourcing would be a good model for us.
When we were deciding on a vendor, we invited them to take part in our RFP. They won the tender.
How much have you invested with them?
We’ve invested $375,000.
What is the status of this engagement?
We started working together in July 2018, and we are still working together.
The first project (involving post-myocardial infarction self-management) lasted six months from July 2018 until December 2018.
We started the second project (concerning patients with implanted cardiac devices) in November 2018, and the work is ongoing.