You need developers–we add your engineering power

We provide dedicated teams of specialists matching your technology stack, ready to join your software project and development process.

 

What makes us unique:

  • Stable teams & direct communication with specialists
  • Full transparency with daily reporting
  • Deep involvement in your processes
  • Wide range of engineers from analysts to maintenance
  • Advantageous costs
  • Available for onsite visits

Technologies:

Java, JavaScript/React/Angular/Meteor/ Babel/D3.js/Backbone, Blockchain (Cryptocurrency, Etherium, Smart Contract, Hyper Ledger), Node.js, iOS, Android, Hybris, Xamarin, С#/.NET, PHP, RoR, Embedded, Solidity

Why *instinctools?

All our work is based on next benefits:
1. Advantageous costs
2. Reliability and solidity
3. High standards
4. Predictability
5. Considerable expertise

Membership:

HTP, tekom, bwcon

Awards:

Top Blockchain Development Companies - 2019, TopDevelopers.co

Top Blockchain Technology Companies - B2B research and Review Firm, 2018, GoodFirms 
Top Mobile App Development Companies - 2018, GoodFirms
Top Software Developers  – 2018 reviews, Clutch
Top Custom Software Developers in Germany  – 2018 Leaders Matrix, Clutch
Top Software Quality Assurance Companies in Belarus  – 2018 reviews, Clutch
Top App Developers in Germany – 2018 reviews, Clutch
Top B2B Service Providers in Germany – 2018 reviews, Clutch

You need a lot. We deliver more!

 
$5,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
2000
Show all +
Stuttgart, Germany
headquarters
other locations

Portfolio

Key clients: 

Daimler, Fujitsu, SAP, Burda Digital, EnBW, Heinrich Schmid, Garant Moebel Gruppe, TruckStore, RAG​

DITAworks use for documentation projects

Fujitsu Enabling Software Technology GmbH selected the software DITAworks
from *instinctools after an extensive trial. DITAworks is a software solution that allows creation and management of different types of documentations, such as manuals, training materials, process descriptions or online help, according to the single-source principle DITA standard. DITAworks supports the entire documentation lifecycle from modeling, through creating / editing, to publishing.

Read more about this project here: https://www.instinctools.com/wp-content/uploads/2017/09/fujitsu.pdf

Other *instinctools cases find here: https://www.instinctools.com/clients-cases/use-cases

ThyssenKrupp Content and Messaging System

Challenge:

The concern wanted to provide the software for their PR department. Application tasks:
- look through documents on policy
of the company;
- search of necessary contacts (intra
corporate and external);
- Ciphered Instant Messaging in
public relations department.

Solution:

The software product for iPad has been developed which allows:
- sending Instant Messages according to the
XMPP protocol through ejabberd;
- looking through documents which are stored in
CMS system;
-looking through lists of contacts (on categories
or all at once);
- sending email from own device.

More *instinctools cases find here: https://www.instinctools.com/clients-cases/use-cases

SAP AG

Industry: IT Services/ERP Systems. MMCP

Project: Development of Single sourcing Authoring system based on DITA for support of all SAP Learning materials (~ 500K pages of learning content managed on this system).

We have build Alfresco-based authoring web-based environment with high availability components.

Volume: 33 men/months

Read more about this project here: https://www.instinctools.com/wp-content/uploads/2017/09/Case-SAP.pdf

Other *instinctools cases find here: https://www.instinctools.com/clients-cases/use-cases

Cross-media Solution for Burda

*instinctools delivered a consolidated content pool to Burda Digital Systems based on single-source principles. Using the new generation of the GateOne Framework an allpurpose, future-proof platform for integration, standardization and distribution of information has been created.

Read more about this project here: https://www.instinctools.com/wp-content/uploads/2017/09/Burda-Media.pdf

Other *instinctools cases find here: https://www.instinctools.com/clients-cases/use-cases

User Support System for Daimler AG

After 5 months of the intense cooperation with Daimler’s teams, *instinctools introduced the required Help and Support System to the GLOBUS user community. The final solution covered all main aspects of editing and authoring processes by providing an efficient and comfortable environment for the content creators, editors and publishers.

On the other hand, GLOBUS users were provided with a comfortable and easy-to-use help-system which streamlined efficiency of their operations.

Read more about this project here:https://www.instinctools.com/wp-content/uploads/2017/09/daimler-3.pdf

Other *instinctools cases herehttps://www.instinctools.com/clients-cases/use-cases

Reviews

Sort by

Outsourced Dev for Development Company

"They’ve become a true partner."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
n/a
The Project
 
$200,000 to $999,999
 
Sept. 2015 - Ongoing
Project summary: 

*instinctools augments an internal team to provide assistance with Java development and system engineering on a range of projects. Solutions of note include the creation of large Spring applications.

The Reviewer
 
11-50 Employees
 
Netherlands
Managing Partner, Dev Company
 
Verified
The Review
Feedback summary: 

*instinctools transparent, capable team offers insights for improving end results. They produce high-quality deliverables on time, working after hours if necessary to meet deadlines. They’re upfront about any anticipated delays.

BACKGROUND

Introduce your business and what you do there.

I’m a technical director and managing partner for a company that provides software development services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with *instinctools?

We work with a number of outsourcing partners to augment our in-house capabilities.

SOLUTION

What was the scope of their involvement?

We’ve used them for a number of projects with multiple clients. They typically provide Java development support—for large Spring applications, for example—but also assist with system engineering.

What is the team composition?

We scale the team as needed, but typically work with three developers and project manager.

How did you come to work with *instinctools?

We put out an RFP and they seemed to meet our technological needs.

How much have you invested with them?

We’ve spent $500,000. 

What is the status of this engagement?

We started working together in September 2015 and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

While it takes time for us to explain our requirements, they always produce high-quality deliverables.

How did *instinctools perform from a project management standpoint?

There’s always room for improvement, but they deliver on time and let us know if they expect any delays. They’re also flexible, willing to work after hours to meet deadlines. We primarily work through Jira, but we also use Skype, Crucible, and Google Hangouts. 

What did you find most impressive about them?

Their quality team isn’t afraid to have open discussions, highlighting ways we can improve our products. They’ve become a true partner.

Are there any areas they could improve?

Costs can always down. It would also help if some developers improved their English-language skills.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They deliver on time.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    There’s always room for improvement, but they produce high-quality code.
  • N/A NPS
    Willing to refer

Mobile DevOps Support for IT Firm

"Their technical knowledge and skills offer great advantages."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Confidential
 
June 2017 - Ongoing
Project summary: 

*instinctools assists with mobile app creation and development, providing consistent coverage to ensure around-the-clock availability in an outsourced engagement.

The Reviewer
 
51-200 Employees
 
Cherkasy, Ukraine
Irene Matkovska
Executive Assistant, Morebis
 
Verified
The Review
Feedback summary: 

Once *instinctools joined the team, appreciative customer feedback increased and has remained consistent. Their professionalism, language proficiency, high-quality deliverables, and flexible pricing continue to impress.

BACKGROUND

Please describe your company and your position there.

I’m an executive assistant at Morebis, a Ukrainian-Polish IT company with U.S. management. We offer our clients fully integrated mobile application development. Our team has a wide range of mobile platform capabilities, which allows us to create mobile applications in the most innovative way to maximize device potential.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire *instinctools?

We wanted to integrate outside development operations (DevOps) within our international team to increase our level of support for a certain customer.

What were your goals for this project?

We needed reliable DevOps support with enough flexibility to cover shift changes on our end.

SOLUTION

How did you select this vendor?

We received several personal recommendations for *instinctools. After I coordinated extensive interviews with their management and technical team, we hired them because of their skill level and customer satisfaction. Additionally, *instinctools had flexible rates and was ready to provide long-term support.

Describe the scope of their work in detail.

*instinctools seemed like a good fit for us both technically and psychologically. I handled the initial feedback from the customer, and *instinctools cooperated with our onboarding process. Their desire to start working immediately made them stand out from other candidates.

What was the team composition?

We now have an international team of five DevOps resources.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our project is currently under an NDA. The work is ongoing, but we’ve received constant positive feedback from our customer about *instinctools’ professionalism.

How effective was the workflow between your team and theirs?

The customer handles the project management and shares feedback via email regularly. We are happy with the quality of *instinctools’ work.

What did you find most impressive about this company?

Their technical knowledge and skills offer great advantages. Also, I was impressed by their English proficiency.

Are there any areas for improvement?

We are satisfied with their progress thus far.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Development for Security Analysis Software

"[T]hey focused on delivering top quality features."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Feb. 2016 - Nov. 2017
Project summary: 

*instinctools handled the development of two major features for a security and quality analysis product. They worked alongside another vendor to integrate a data analysis engine.

The Reviewer
 
5,001-10,000 Employees
 
Boston, Massachusetts
Sr. Software Engineering Mgr., Synopsys
 
Verified
The Review
Feedback summary: 

Their team’s deliverables often required no extra iterations despite only being proof's of concept. *instinctools is capable of quickly learning the technology a project requires and will execute on time and at a high level. Their effective project management also minimized the language barrier.

BACKGROUND

Please describe your company and your position there.

I’m the senior software engineering manager at a company that develops tools that analyze software security and quality.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire *instinctools?

We had an existing product that performed static analysis on software source code and was implemented as a plug-in for popular integrated development environments (IDEs). We needed to add two major features to that product. One was to support an additional IDE and the second was to add additional computer language. *instinctools took the lead on both of these features.

What were your goals for this project?

We needed these two features to be completed in a timely fashion and with a high level of quality.

SOLUTION

How did you select this vendor?

They were already one of our contractors when I joined the company. Our VP of engineering at the time worked with them previously.

Describe the project in detail.

The first project for adding support for a new IDE was completed before I joined the company. The second project was to add a new computer language to one of our IDEs. Our internal project lead and I worked out the major features of this language, as well as a rough schedule for implementing them. We then assigned the implementation to *instinctools’ project manager.

We used an agile approach for this project; there were daily scrums and two-week sprints over a period of six months. They worked closely with both our other employees assigned to this product and another team that provided us the static analysis engine for the new language. *instinctools’ developers were responsible for integrating the analysis engine with our IDE plugin.

What was the team composition?

For the first project, they provided a project manager, three developers, and a QA engineer. The overall team for the language support project consisted of six developers, three QA engineers, and a project manager. One of our employees also served as our development lead, architect, and agile project manager.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

The language support project exceeded the features we originally planned and was delivered on time with high quality. The early development tasks were generally proofs of concept (POCs), with follow-up assignments for completing the implementation of the corresponding features. In many cases, though, the POCs ended up being complete enough that the follow-up tasks weren’t necessary.

How effective was the project management?

Their project management effectively eliminated any human language barriers and ensured that all development tasks were done in a timely manner.

What did you find most impressive about this company?

Their staff was able to quickly learn all the various technologies we had to work with in order to implement the features we required. Additionally, they focused on delivering top quality features instead of just implementing them within the initial and less-detailed feature specifications.

What tips or recommendations do you have?

For these two projects, *instinctools assigned a relatively large team and a project manager, which was very useful. Since then, we’ve engaged them in two other smaller projects but having a project manager for these was less useful.

For a mid- to large-sized team, you should include a project manager in all of your planning and status meetings, but for small teams, only the developers should be involved on a daily basis.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    Development and testing tasks were delivered on time and with high quality.
  • 4.5 NPS
    Willing to refer

Long-term Dev Engagement for Industrial Automation Startup

"They spent quality time and provided quality work for us, which we've appreciated."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2016 - Ongoing
Project summary: 

*instinctools' supplies dedicated engineers who focus on improving a host of existing industrial automation solutions. Assigned project teams design, develop, and test new features.

The Reviewer
 
11-50 Employees
 
Munich, Germany
Commercial Director
 
Verified
The Review
Feedback summary: 

Language barriers fail to impact project outcomes, which is rare to find in offshoring scenarios. Assigned teams are well-organized and composed of a wide variety of skill sets, which helps prevent project derailment. 

BACKGROUND

Introduce your business and what you do there.

We develop automation technology. We are a Munich-based startup company, which was formed out of an engineering office in 2014. I am the commercial director of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with *instinctools?

Most of our projects revolve around the automation business, controlling core generator units and other machinery. We have worked together with *instinctools on developing different stages of our software.

SOLUTION

What was the scope of their involvement?

*instinctools was partly involved in the development of our app, improving it massively by providing QA as well as UI/UX designs. *instinctools also developed a smart bus driver, which is a special protocol for communicating with the PLC or code-generation unit of the machines. *instinctools assigned three resources to our project, including a full-time developer and two part-time ones. 

How did you come to work with *instinctools?

We created the concept and developed the first stage of the app, after which we looked for a company that could provide more resources for parts of the project.

What is the status of this engagement?

We started working with *instinctools 1-year ago.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

There are no metrics to share.

How did *instinctools perform from a project management standpoint?

*instinctools' team was dedicated to our project, even working during the night. We are based in Munich while *instinctools is partially based in Belarus, so there is a small time difference. *instinctools was available almost all the time when we needed it. They spent quality time and provided quality work for us, which we've appreciated. If we had any questions regarding the organization, *instinctools addressed it. We initially used GitHub for the collaboration but moved to the Atlassian suite.

What did you find most impressive about *instinctools?

They are organized. We did not experience issues with communication, and they were always responsive to requests and questions. We were not expecting things to go as smoothly as they have.

Are there any areas *instinctools could improve?

We have not been working with them for all that long, so I cannot say. It is possible that they could be more proactive, but that could also be on us, too.

5.0
Overall Score The overall experience is very positive. We've worked with another developer, and *instinctools was much better.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    *instinctools delivered on time, with delays being mostly our problem.
  • 5.0 Cost
    Value / within estimates
    The cost was very good, especially when comparing *instinctools' rated with the ones in Germany.
  • 5.0 Quality
    Service & deliverables
    Even when *instinctools didn't know how to develop a certain feature, they found a way.
  • 5.0 NPS
    Willing to refer
    We have recommended *instinctools, and are also starting a new research and development project with them.

Custom Dev for Business Consultancy

"They take the time to really understand the problem before they begin trying to solve it. "

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2013 - Ongoing
Project summary: 

*instinctools helped the internal team migrate data from an existing site to a recently developed e-commerce platform. The engagement now involves ongoing dev/design.

The Reviewer
 
11-50 Employees
 
Romania
Project Manager, Tech Firm
 
Verified
The Review
Feedback summary: 

Assigned resources require minimal micromanagement and always come prepared to contribute in meaningful ways. *instinctools brings a proactive and enthusiastic approach to service delivery at a very competitive price.

BACKGROUND

Introduce your business and what you do there.

Netex Consulting is a Romanian company offering a broad range of services for different clients in Western Europe, including call center, back-office, processing, logistics, and so on. We also offer software development and project management. I am a product owner for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with *instinctools?

We needed to find an additional workforce around certain technologies like Java. The partner needed to learn our existing code and come up with solutions. The idea was to delegate work we could not do ourselves to this partner but on a long-term basis.

SOLUTION

What was the scope of their involvement?

We have had a single ongoing project with *instinctools involving a client's e-commerce platform. We have migrated it from a previous technology to the current one. *instinctools worked in collaboration with another one of our contractors.

I was given CVs for our resources from *instinctools, but I didn't conduct interviews. We were mainly interested in having self-sustaining teams, given that we have 25 other developers. Micromanagement would have been difficult, so we've had an Agile approach, defining milestones and reiterating whatever didn't work the first time. *instinctools has its own internal management, but I have taken part in standup meetings.

How did you come to work with *instinctools?

We have worked and continue to work with other companies, but we've always tried to expand our workforce. I was given a lead from someone in our company. I contacted* instinctools and gave them a trial project.

What is the status of this engagement?

Our relationship with *instinctools has been ongoing since late 2013.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The first impression that a company makes is very important to me. *instinctools took our code and showed up with a first result without asking too many questions. This assured me that they knew their stuff. It is rare to find companies as proactive as they are, but they take the time to really understand the problem before they begin trying to solve it. 

How did *instinctools perform from a project management standpoint?

*instinctools has been able to deliver on time and within budget for about 75% of the time, which is actually very good, especially for development projects. Our first project with them was supposed to take 2 months, but it took 4. We work on a time-and-materials basis and wanted to have a long-term relationship from the start. It's up to us to provide *instinctools with enough workload, as long as they give us sufficient resources. We also decide upon any change requests, so assessing costs and benefits is an internal matter. Software is never on time, within budget, and bug-free.

We use Jira for project tracking.

What did you find most impressive about *instinctools?

We have managed to obtain quality expertise at a good price. *instinctools is able to deliver good quality without micromanagement.

Are there any areas *instinctools could improve?

It's hard to have long conversations in English with many of the people from *instinctools' team. We were not looking to talk with each developer, and *instinctools' team leader has good English skills.

5.0
Overall Score *instinctools provided good quality throughout our business relationship.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Dev for Ed Tech Startup

"[They're] a professional and well-organized group."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2016 - Ongoing
Project summary: 

*instinctools supplies on-demand Java engineers who help manage an existing ed-tech solution, which is meant to improve teacher evaluations and professional development activities.

The Reviewer
 
11-50 Employees
 
Boston, Massachusetts
CEO, Education Startup
 
Verified
The Review
Feedback summary: 

Assigned engineers have always brought superior knowledge and productivity to the table. Project deliverables are functional and typically bug-free. Pricing is very competitive compared to domestic suppliers. 

BACKGROUND

Introduce your business and what you do there.

We're a SaaS [software-as-a-service] company providing a product for teacher evaluation and a professional development tracking tool to kindergarten through 12th-grade public schools. I am the chief executive officer of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with *instinctools?

We were looking for a high-quality senior developer for the Java platform. We had an existing product that was continually extended and needed resources that could jump onboard quickly and become key contributors.

SOLUTION

What was the scope of their involvement?

*instinctools has handled senior-developer-level Java programming for our platform. We have implemented an event-scheduling feature that allows users to set up schedules, similar to the functionality of Upwork, integrating with customer calendars.

We've only worked with one developer from *instinctools. We were given a few resumes to look at, after which we went through a few interviews for our resource.

What is the status of this engagement?

We started working with *instinctools in April 2016. The work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We've been very happy with the resource we've gotten from *instinctools. They have been very knowledgeable and communicative. They're also very efficient with their time. They rarely miss deadlines and the features they develop come with very few issues.

Our product is fairly mature and complicated, requiring capable senior developers. It may sound simple but, in practice, it's hard to find developers with enough capability to contribute to a high-end product like ours. 

How did *instinctools perform from a project management standpoint?

We use CodebaseHQ for ticket and code management.

What did you find most impressive about *instinctools?

*instinctools is a professional and well-organized group, from representatives to project managers, giving us the overall confidence that they'll be responsive to our needs.

Are there any areas *instinctools could improve?

No. *instinctools has done everything requested of them. We will probably expand their responsibilities and tasks.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Front-end Development For ERP Software Firm

"They are the best outsourcing team I've worked with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

*instinctools provides both lead and junior Android development resources for a software firm. Projects mainly involve front-end agile development alongside the in-house team.

The Reviewer
 
11-50 Employees
 
Moscow, Russia
CTO, Hawk House Integration
 
Verified
The Review
Feedback summary: 

*instintools consistently meets unit goals to deliver solid, bug-free code. The team asked insightful questions and quickly learned complex procedures. They worked well under hard deadlines, approaching projects with the same level of skill and dedication as in-house developers. 

BACKGROUND

Please describe your organization.

I work for a Russian company called Hawk House Integration based in Moscow. We are creating an enterprise resource planning system. It is being built on .NET, the Microsoft SQL server, and Android OS.

What is your position?

I am the chief technology officer.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with *instinctools?

As the CTO, I required more resources in the area of product development. I needed specialists who knew the Android OS, and we were having trouble finding someone with that level of expertise. *instinctools, however, was one of the few companies able to provide that. They were chosen because of that and because they offered the best price. In addition, their references from past clients were excellent.

SOLUTION

Please describe the scope of their involvement.

Because we needed front-end development, we hired three people from *instinctools, one as a lead developer and two junior developers. We were using an agile development process, which emphasizes teamwork and collaboration. Consequently, our in-house team lead worked closely with the three people from *instinctools, so it was much more of a collaboration than a strictly requirements-based outsourced project.

How did you come to work with *instinctools?

The selection process was actually quite informal. I did some research and contacted about 20 companies that advertised the services that we needed. I was trying to avoid the big, well-known companies because they are much more expensive and much more bureaucratic. I was looking for a smaller, less well-known company that could still offer high-quality work.

I described our situation to the 20 companies I selected, told them that we needed three front-end developers and got a clear sense of their prices. I also talked with their previous clients. I put all this into an Excel spreadsheet, narrowed our choices down to a short list of three and then talked in more detail with those three on the phone. *instinctools was chosen because they could provide better services than the other two companies at the best price.

Could you provide a sense of the size of this initiative in financial terms?

We have spent something around $60,000 working with *instinctools.

What is the status of this engagement?

The project itself is still under way. Working with *instinctools, we made a minimum viable product, which we will finish up in-house. The entire engagement with them lasted about five months, from March to August [of 2015].

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

It is very hard to quantify development work. We were using parameter methodologies, so we divided our work into discrete units, and they were successful in reaching each unit's goals. In terms of quality, everyone's code has some defects, but the quality of their work was more than acceptable for us. There were no critical problems, no bugs, and no strange code. Their work was very good, and we are quite happy with it.

What distinguishes *instinctools from other providers?

There were two things. Our system is really complex, but they came to understand it quite quickly. They asked a lot of questions and, in a short amount of time – maybe three or four days at the most – they were able to get into the implementation and become useful. They started to write a code that contributed to the project almost right away. It would have been very bad for the project if it had taken them weeks to get up to speed.

Second, there were no bureaucratic delays at all. From the time we wrote the agreement – the actual contract – until they started to work was no more than a week. Onboarding time and communication issues are the two things that can make working with a distributed team very difficult. *instinctools surpassed my expectations in these areas constantly. They are the best outsourcing team I've worked with.

A couple of times, my team was working against a specific date, and we were at the office late and were working on the weekends. I was delighted to see that the three developers from *instinctools were right there with us. I can't say enough good things about them.

Is there anything *instinctools could have improved or done differently?

There were bugs in their work, but that's part of the job. It's nothing that we didn't expect. We did argue about the architecture we were building, but that's actually a plus because they were able to contribute to the vision of how we could do things better. Actually, I can't say anything negative about them. OK, they could be cheaper – maybe.

5.0
Overall Score I liked working with them very much.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    In the beginning, when the ruble was higher, it would have been a five but, as the ruble fell, they got more expensive.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have actually referred them a couple of times already to other people.

iOS Development For Hospitality Software Platform

"They weren’t satisfied with just doing the bare minimum."

Quality: 
4.5
Schedule: 
3.5
Cost: 
3.5
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
Project summary: 

instinctools built an iPad version of an event planning tool that provides maps of a location. The function included the same features as a prior iOS version but was optimized for a larger screen.

The Reviewer
 
51-200 Employees
 
Washington D.C. Metro Area
Manager of Product Management, Hospitality Software Platform
 
Verified
The Review
Feedback summary: 

Within three weeks of launch, the app had surpassed the initial target for number of active users. instinctools worked long hours, responded productively to feedback, and ensured that the product exceeded expectations. However, timeline miscommunications resulted in a late delivery.

BACKGROUND

Please describe your company.

We’re a software company that makes products to connect event planners and event properties so they can work better together. Our main product is venue mapper that enables hotels and other large venues to plan out their space and represent that space to clients on a digital platform.

What is your role and responsibilities, please?

I’m on the product management team, so my role is to work with customers to determine their needs, and then work with engineers to actually build it.

OPPORTUNITY / CHALLENGE

What was your goal for working with instinctools?

We started the relationship because we didn’t have any mobile developers on-hand, and we wanted to develop an iPad version of our venue mapper tool. So we originally engaged them last summer, on a project to take that tool and make a very stripped down view-only version of it. We then engaged with them again, in October-November last year, to begin building the more robust version of the app on the iPad. I was the product manager for the duration of that engagement.

SOLUTION

Please describe the scope of their work.

They just built the iOS iPad app, very few of our clients work with Android.

We were on a time and materials contract, so we had a scope and a set of features that we wanted them to build. The requirements were not as defined as we would have for most new products because they were essentially tapping functionality of our current app with maybe a little bit of a different design.

Please describe the scope of their work.

For the most recent version of the product, we really got started in mid to late November, and the project wrapped up in the beginning of April.

What was your process for selecting instinctools?

I can’t really speak to that. The company started working with them about month or two before my time. I joined about a year ago.

Can you give a sense of the size of the initiative?

It was around $30,000.

RESULTS & FEEDBACK

What were the results of the project?

I’d say in terms of general performance, their output was pretty good. I think we got into some miscommunications around the time and materials contract. There were a couple issues that came up just related to integrating the app with our servers and database, and that ended up taking longer than expected, and caused the project to drag on a little longer than we would have liked. I would put the full blame on them for that, though. It was partly our fault for not being specific enough.

Do you have any stats or metrics on the project?

We initially launched the app to a small audience, and we wanted to get 100 active users. We blew past that goal. In a three week period, we got to about 110 or 120. We’ve released it more widely to all of our customers at this point, and we’re pretty excited about the metrics there. The use is growing pretty well. We’re generally pleased with it, and it’s gone past our goals in terms of adoption and performance at this point.

Is there anything unique or special about instinctools that really makes them stand out?

I think the best thing about them is that they were always willing to get the job done, whether it was working really late or taking our feedback and implementing it. Our team is pretty demanding, and they met most of our expectations. I’d say just their general work ethic and making sure that we were always happy with the end product was great.

They weren’t satisfied with just doing the bare minimum, that’s the main thing that set them apart in my mind.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

As I mentioned earlier, I think because it was a time and materials contract, when we would look at the app and do QA, we would sometimes ask for something to be changed, and they would just do it instead of saying that it was out of scope. So the project did go longer than we thought, and the costs were higher than we anticipated. Still, I think the end product that we got, for the amount of money we paid, was still a pretty good deal, and I’d still recommend them. In the future though, I think that we’ll do a fixed-cost contract to avoid that kind of miscommunication.

4.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

     

Web Development For Online Social Experience Platform

"If I have an idea or a challenge...I can always approach them." 

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
Project summary: 

*instinctools provided development resources for a social startup. The main project involved building a launch page that could integrate multiple online rewards programs.

The Reviewer
 
11-50 Employees
 
Oslo, Norway
Project Manager, Online Rewards Platform
 
Verified
The Review
Feedback summary: 

The new site performs well and meets original expectations for appearance and function. Although their project management occasionally moved slowly, *instinctools' developers were always directly accessible. Their willingness to answer questions and research ideas set them apart.

BACKGROUND

Please describe your company.

We're  a very new startup, working out of Oslo and Berlin. We're developing a loyalty program platform, combining everyday online activities, such as shopping, watching movies, streaming music, booking vacations. 

What is your role and responsibilities, please?

Right now, I'm working as a project manager, working on smaller projects, for instance, this first one with instinctools.

OPPORTUNITY / CHALLENGE

What was your goal for working with instinctools?

We didn't have the time to develop a quality launching site as we're still developing the whole platform. So we wanted to outsource the development of a launching site.

SOLUTION

Please describe the scope of their work.

They designed and developed our launching site.

Can you give a sense of the size of the initiative?

I'm pretty sure we're looking at somewhere around $50,000 right now. We've been using somewhere between one and five people from their company. I'd say they are pretty good when it comes to costs.

When was the project completed?

The collaboration started in late January with the designs, and they started developing in mid-February. We had a lot of changes coming in and we were stacking up a whole bunch of new ideas, so we ended up just scratching the whole project and starting a new one. In a sense, we are now currently finalizing our second project together. 

RESULTS & FEEDBACK

What were the results of the project?

In terms of the quality of the product itself, I can't really give a proper final answer for that, since we're still wrapping it up. But we're really close now, and I can see the whole thing has shaped up as we wanted it to. Everything works as it's supposed to do, and it looks great. All in all, the look and feel is good. 

Is there anything unique or special about Instinctools that really makes them stand out?

It's been nice having the ability to communicate one on one with their developers and designers. If I have an idea or a challenge or something that I want to look into, I can always approach them and they'll research to find the answers if they don't already know it. They seem to always hit the spot.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

There is a slight language barrier sometimes. If you're not a 100% crystal clear in what you say and what you want, they might misunderstand sometimes. That's maybe the only thing that stood out. They also have a way of managing their work more through a project manager on their side, and that might slow down the process sometimes because it just adds an extra layer of lost time and communication difficulties then if you were just able to communicate directly with the developers, as I prefer to do.

We can always find the proper answer to whatever we're discussing, but sometimes that can take a day or two longer than it should have. 

What advice would you give a future client of theirs?

N/A

3.5
Overall Score We just want two people focusing on this project...every little change ends up being another part of a big change request. Then they deliver new estimates, and that can be very time-consuming and costly over time...
  • 4.5 Scheduling
    ON TIME / DEADLINES
    I'd say they're very good. I think I'm to blame for not always allowing them to reach their deadlines.
  • 4.5 Cost
    Value / within estimates
    The value for money is great...Sticking to the original estimates...communication sometimes going astray, the original estimate might be estimated on the wrong basis....
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
    I would probably recommend them, unless I come across someone else immediately that would deliver the same quality and the same value for money, just a bit quicker and be a bit more adaptable to the customer.

Software Implementation For Technology Consulting Firm

"*instinctools consistently went above and beyond to ensure the project's success."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2012 - 2014
Project summary: 

*instinctools provided additional external development resources to aid a IT firm's software implementation efforts. The team scaled to meet projects of varying size and complexity.

The Reviewer
 
51-200 Employees
 
Stuttgart, Germany
Senior Developer, Consulting Firm
 
Verified
The Review
Feedback summary: 

All of *instinctool's contributions have been completed within schedule and met rigorous quality standards. The team delivered results beyond the initial project scope. Their customer-focused approach set them apart from competitors.

BACKGROUND

Please provide a description of your company. 

We are an IT [information technology] consulting firm specializing in identity management software. Headquartered in Munich, Germany, 90 percent of our customers are DAX-30 companies including Daimler, BMW, Audi, VW, Adidas, and Merck. 

What is your role at the company?

I'm a senior developer and software architect.

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address when you approached *instinctools?

We were looking to bring on some cost-effective, outside resources to assist with software project implementation. We wanted to be able to scale the development team up and down quickly while ensuring that the contractors had the necessary skills. 

What was the scope of the project, and can you describe the specific services provided?

We worked with *instinctools for a period of time around 2012 to 2014. In that time, we probably worked with anywhere from three to five software developers at a time depending on the implementation needs.

SOLUTION

What was your process for selecting them with which to work?

The most important factor in choosing to work with *instinctools is the relationship we have with the CEO. He is a person of high integrity with exceptional business and technical skills.

Can you give us a general estimate of the size of the project in dollar terms or personnel work hours?

It was between $100,000 and $200,000.

When did the project begin, and when was it completed?

We were working with *instinctools in 2012 to 2014. *instinctools developers were involved in several projects during the active development phases.

RESULTS & FEEDBACK

What were the results of the project, and are there any metrics you can share?

All of the projects, in which *instinctools developers augmented our staff were completed on time and on budget with exceptional quality.

How did they perform?

*instinctools surpassed our expectations and were in all aspects far superior to the offshore development companies we've worked with in the past.

When working with them, was there anything unique or special about them compared to other partners with which you may have worked?

Their customer service is phenomenal. *instinctools consistently went above and beyond to ensure the project's success, often going outside of the agreed scope.

Looking back on the project do you have any constructive criticism? Is there any area that they could improve or you would do differently?

It would have been nice to have more opportunities to meet with them in person.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They're not the cheapest, but they're worth it.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer