# InSky Solutions d.o.o. InSky Solutions d.o.o. Reviews (13), Pricing, Services & Verified Ratings - 4.8 out of 5 average review rating - 3 connections joined InSky Solutions d.o.o.'s Network [Visit Website](https://www.inskysolutions.com/) [Get a Custom Proposal](https://clutch.co/profile/insky-solutions-doo) **We are living CRM philosophy** A Microsoft Gold Partner, InSky Solutions offers a wide variety of customer relationship management and administrative tools aiming at providing clients and their customers optimal user experience and business success. Built entirely on Microsoft products and customized by our technology know-how, our solutions are tuned to various industries and provide the perfect tools for client management, process automation & optimization, loyalty programs and telephony & messaging. We take pride in our solutions for increasing client profitability, consolidating business processes, and service divisions while most importantly keeping customers happy and satisfied. For more information on our solutions visit: https://bit.ly/30epmAN ## Company Information - Minimum project size: $10,000+ - Hourly rate: $50 - $99 - Number of employees: 10 - 49 - 1 Locations: - Zagreb, Croatia (Headquarters) - Founded in 2016 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 40% CRM Consulting and SI - 20% AI Development - 10% BI & Big Data Consulting & SI - 10% Business Consulting - 10% Mobile App Development - 10% Web Development ### Focus Areas - BI & Big Data Solutions: - 100% Microsoft BI & data solutions - CRM Solutions: - 100% Microsoft Dynamics CRM - CMS Focus: - 100% Microsoft SharePoint - Mobile Focus: - 100% Sales Enablement & CRM Mobile App Development - BI & Big Data Focus: - 70% Operations & process improvement - 20% Marketing analytics - 10% Data Compliance, Fraud & Risk Management - Application Platforms: - 60% Windows server - 30% Azure Platform - 10% Linux server - Business Consulting Focus: - 55% Operational Change Consulting - 25% Change Management Consulting - 10% Business Transformation Consulting - 10% Strategy Development Consulting - Programming & Scripting: - 50% C# - 20% ASP.NET - 20% JavaScript - 10% Typescript - Frameworks and CMS: - 40% .NET - 40% Angular - 20% React Native - CRM Functions: - 40% CRM Customer Support - 20% Marketing automation - 20% Sales automation - 10% CRM Social Relationship Management - 10% Other CRM focus - AI Expertise: - 40% Machine Learning - 30% Chatbots & Conversational AI - 20% Natural Language Processing - 10% Cognitive Computing - Mobile Platforms: - 25% Android App Development - 25% Hybrid & cross platform apps - 25% iPad iOS App Development - 25% iPhone iOS App Development ### Industries - 10% eCommerce - 10% Information technology - 10% Real estate - 10% Advertising & marketing - 20% Hospitality & leisure - 10% Manufacturing - 10% Medical - 10% Government - 10% Financial services ### Clients - 13% Small Business (<$10M) - 61% Midmarket ($10M - $1B) - 26% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.7 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: InSky Solutions d.o.o. offers competitive pricing with projects ranging from $10,000 to $49,999. Clients praise their value for cost, emphasizing effective CRM implementations and business automation. The company maintains a strong focus on customer needs, delivering quality solutions within budget. **Most Common Project Size**: $10,000 to $49,000 based on 12 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Custom Software Development: Less than $10,000 based on 5 reviews - CRM Consulting and SI: $10,000 to $49,000 based on 4 reviews - IT Managed Services: $10,000 to $49,000 based on 3 reviews - BI & Big Data Consulting & SI: Less than $10,000 based on 2 reviews - Application Management & Support: $50,000 to $199,999 based on 1 review - Document Digitization & Management: $10,000 to $49,000 based on 1 review - Business Consulting: $10,000 to $49,000 based on 1 review - Mobile App Development: $50,000 to $199,999 based on 1 review - Other IT Consulting and SI: Less than $10,000 based on 1 review - Call Center Services: Confidential based on 1 review - Cloud Consulting & SI: Confidential based on 1 review - Digital Strategy: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### InSky Solutions d.o.o. Review Insights Overall Review Rating: 4.8 - Quality: 4.7 - Schedule: 4.8 - Cost: 4.7 - Willing to Refer: 4.9 ### Top Mentions - Timely (4 mentions) - High-quality work (3 mentions) - Professional (3 mentions) - Communicative (2 mentions) - Experienced (2 mentions) - Flexible (2 mentions) - Great project management (2 mentions) - Knowledgeable (2 mentions) - Trustworthy (2 mentions) - Accessible (1 mentions) - Accommodating (1 mentions) - Dedicated (1 mentions) - Efficient (1 mentions) - Exceeds expectations (1 mentions) - Innovative (1 mentions) - Proactive (1 mentions) - Results-oriented (1 mentions) - Unique expertise (1 mentions) - Well-organized projects (1 mentions) ### Review Highlights **Customization and Flexibility** InSky Solutions d.o.o. is praised for their ability to customize solutions to meet specific client requirements, demonstrating flexibility and understanding of client needs, which enhances client satisfaction. **Positive Client Relationships** Clients consistently mention the strong relationships developed with InSky Solutions d.o.o., characterized by trust, proactive communication, and a deep understanding of client industries and needs. **Areas for Improvement** Some clients suggested that InSky Solutions d.o.o. could enhance their reporting transparency and provide more tailored feature recommendations to further optimize solutions. **High Level of Professionalism** Reviews highlight the professionalism of InSky Solutions d.o.o., with clients appreciating their dedication, knowledge, and commitment to delivering high-quality solutions. **Proactive and Adaptive Approach** InSky Solutions d.o.o. is noted for their proactive approach in suggesting improvements and adapting to changes, which enhances project outcomes and client satisfaction. **Strong Project Management** Clients commend InSky Solutions d.o.o. for their agile project management style, timely delivery, and effective communication. Their use of Microsoft technologies for communication and project management is highlighted as a strong point. **Improved Business Efficiency** The implementation of InSky's solutions resulted in increased efficiency and productivity for clients, with improvements in processes such as communication, data management, and automation being particularly noted. **Effective Use of Microsoft Technologies** InSky Solutions d.o.o. effectively utilizes Microsoft technologies in their solutions, which clients find beneficial for integration and enhancing their existing systems. **Expertise in CRM Implementation** InSky Solutions d.o.o. is repeatedly praised for their expertise in implementing CRM solutions across various industries, including hospitality and real estate. Their solutions are tailored to client needs, enhancing business processes and customer interactions. ### InSky Solutions d.o.o. Reviews #### Comm System Development & Setup for Hospitality & Tourism Co **The Project** - Services: BI & Big Data Consulting & SI, CRM Consulting and SI - Project size: $50,000 to $199,999 - Project length: Apr. 2024 - Ongoing **Project Summary**: InSky Solutions d.o.o. has developed and integrated a communication system for a hospitality and tourism company. The team's solution enables guest interaction via email, phone, and digital platforms. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Reservations Manager, Turisthotel d.o.o. - Industry: Hospitality & leisure - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Oct 15, 2025 **Feedback Summary**: InSky Solutions d.o.o. has completed all key deliverables within the agreed timelines and defined scope of work. The team has been professional and organized, provided timely deliverables, and communicated regularly throughout the engagement. InSky Solutions d.o.o.'s proactivity is unique. ""Their ability to understand and translate our needs into practical solutions stood out."" **BACKGROUND** Please describe your company and position.I am the Reservations manager of Turisthotel d.o.o.Describe what your company does in a single sentence.Turisthotel is a Croatian hospitality and tourism company that operates resorts, campsites, catering, laundry services and various accommodation and food & beverage venues, primarily around Zadar. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire InSky Solutions d.o.o. to accomplish?Enable agents to easily communicate with guests via email, phone, and other platforms.Maintain a valid and up-to-date CRM database.Support and improve the loyalty program. **SOLUTION** How did you find InSky Solutions d.o.o.?ReferralWhy did you select InSky Solutions d.o.o. over others?Pricing fit our budgetGood value for costReferred to meHow many teammates from InSky Solutions d.o.o. were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Turisthotel, in collaboration with InSky, is undertaking a project to enhance the company’s overall guest communication, data management, and loyalty processes. The main objective is to provide agents with efficient tools and integrated systems that enable seamless communication with guests through multiple channels, including email, phone, and digital platforms, as well as sending offers and confirming reservation through the same system.The project also focuses on maintaining a centralized and valid CRM database that consolidates all guest information, ensuring data accuracy, accessibility, and compliance with data protection standards. In addition, the initiative aims to support and further develop the loyalty program, providing guests with a more personalized and rewarding experience, while offering management valuable insights into guest behavior and preferences.Key Deliverables:Implementation of an integrated multi-channel communication system (email, phone, and digital platforms) for direct and efficient guest interaction.Development and validation of a centralized CRM database with accurate and up-to-date guest information.Optimization and enhancement of the loyalty program, including improved data tracking, analytics, and reporting functionalities.Improved workflow and collaboration between departments through unified tools and processes.Project Responsibility:The project is led and supervised by the Commercial Director, Reservations Manager, and Marketing Manager, who are jointly responsible for ensuring successful implementation, adoption among teams, and alignment with Turisthotel’s strategic goals. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Having centralized system, and all guest and communication data in one place has significantly reduced the time agents spend searching for information, and the new contact center setup has made call and email handling more structured and transparent. Follow-up tasks are easier to track and communication history is clearer than before.Describe their project management. Did they deliver items on time? How did they respond to your needs?InSky demonstrated a high level of professionalism and organization throughout the project. All key deliverables were completed within the agreed timelines and according to the defined scope of work. The project team maintained clear and regular communication, promptly addressing any questions or adjustments needed during implementation. They were proactive in understanding Turisthotel’s operational needs and flexible in adapting their approach to ensure optimal results. Overall, their support and responsiveness contributed significantly to the project’s successful completion.What was your primary form of communication with InSky Solutions d.o.o.?In-Person MeetingVirtual MeetingWhat did you find most impressive or unique about this company?Their ability to understand and translate our needs into practical solutions stood out, instead of offering something generic. They were proactive, quick to react, and always came prepared with clear suggestions.Are there any areas for improvement or something InSky Solutions d.o.o. could have done differently?More Proactive Reporting: Regular progress reports with detailed metrics or early warning of potential delays could further improve transparency and planning.Tailored Feature Recommendations: Offering additional guidance on customizing system features specifically for Turisthotel’s operational processes could have optimized efficiency even further. --- #### CRM System Implementation for Women Empowerment Association **The Project** - Services: CRM Consulting and SI - Project size: $10,000 to $49,999 - Project length: Jan. 2020 - June 2022 **Project Summary**: InSky Solutions d.o.o. helped a women empowerment association implement Microsoft Dynamics 365 as their new CRM system. The project encompassed consulting and several marketing and payment system integrations. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** CEO, Women in Adria - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jun 18, 2023 **Feedback Summary**: Their new CRM solution allowed the client to place UX as the center of their business processes, resulting in improved user engagement, site speed, collaboration, and membership management. InSky Solutions d.o.o. was communicative, adaptive, and agile, leveraging Microsoft products to collaborate. ""The most impressive and unique thing about InSky Solutions d.o.o. is their adaptability capacity."" **BACKGROUND** Please describe your company and position.I am the CEO of Women in AdriaDescribe what your company does in a single sentence.Women in Adria empowers women to change the world. The philosophy of the Women in Adria association is that every woman can realize her dreams. The association encourages women's business ambitions and helps them achieve whatever they want, whether it's starting and growing a business or building a career in the real or public sector.WIA is an intersection of information and different experiences on career or entrepreneurial challenges, providing online education to members with the aim of increasing competence and competitiveness in the business world. I have been working in Women In Adria as the CEO. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire InSky Solutions d.o.o. to accomplish?We wanted to implement a CRM system to digitize our business, create a unique database for easier management of relations with members and automation of business and marketing processes. **SOLUTION** How did you find InSky Solutions d.o.o.?ReferralWhy did you select InSky Solutions d.o.o. over others?Close to my geographic locationGood value for costReferred to meCompany values alignedHow many teammates from InSky Solutions d.o.o. were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The process of implementation encompassed consulting for implementation of the management of the membership process, partners and sponsors, and registration process for events, as well as integration with several marketing and payment systems. Through the centralization that Dynamics 365 allows for, we were able to define the processes and data for reporting. Project steps included several integrations and implementation of CRM. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?By implementing Microsoft Dynamics 365 CRM solution, we were able to place the user experience at the center of business processes, which resulted in greater connection with members, increased speed of information flow, easier collaboration within the association and easier membership managementDescribe their project management. Did they deliver items on time? How did they respond to your needs?The project was very successful by virtue of the agile and straightforward communication conducted. All communication tools and integration processes were done through Microsoft productsWhat was your primary form of communication with InSky Solutions d.o.o.?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The most impressive and unique thing about InSky Solutions d.o.o. is their adaptability capacity, and how they did so to be able to provide the most adequate solution to our specific problems. The experience of doing business with InSky as well as their advanced solutions helped us to increase the connection with our members, which was our goal in the project of digitizing the business of our associationAre there any areas for improvement or something InSky Solutions d.o.o. could have done differently?NO --- #### CRM Integration for Web Programming Firm **The Project** - Services: CRM Consulting and SI, Document Digitization & Management - Project size: $10,000 to $49,999 - Project length: Oct. - Nov. 2020 **Project Summary**: InSky Solutions d.o.o. was hired by a web programming firm to integrate a CRM solution to digitize and automate the client's database, products, and processes. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Business Developer, WEB Marketing d.o.o. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jun 1, 2023 **Feedback Summary**: Thanks to InSky Solutions d.o.o.s' efforts, the client was able to streamline their business processes and increase the speed of their operations. The team utilized the Agile methodology to manage the project, and internal stakeholders were impressed with the vendor's technical expertise. ""The most unique and impressive thing about InSky Solutions is their understanding of the product."" **BACKGROUND** Please describe your company and position.I am the Business developer of WEB Marketing d.o.o.Describe what your company does in a single sentence.We are programming web aplications and advance web solutions (web sites, portals, web commerce) **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire InSky Solutions d.o.o. to accomplish?We wanted to automate as much as possible in our CRM to cut the labor work **SOLUTION** How did you find InSky Solutions d.o.o.?Online SearchReferralOtherWhy did you select InSky Solutions d.o.o. over others?Close to my geographic locationPricing fit our budgetGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from InSky Solutions d.o.o. were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Our intention was to digitalize our business and create a unique database. This basically included a change from traditional way of doing business with our clients. The overall goal was to boost both the efficiency and productiveness and lastly, we wanted to become much more proactive by utilizing InSky and their implementation of Microsoft Dynamics 365 CRM. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Results included easier employee collaboration, optimization of business processes, as well as increasing the speed of flow of billing information from the banking system. In addition to the above, integration with Fina was implemented, which enabled automated sending of invoices to customers, and integration of the marketing module of the CRM solution with the Sendgrid mass mailing system.Describe their project management. Did they deliver items on time? How did they respond to your needs?InSky uses agile methodology when it comes to project management. Communication tools were also based on newest Microsoft technologies.What was your primary form of communication with InSky Solutions d.o.o.?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The most unique and impressive thing about InSky Solutions is their understanding of the product and the trust we developed during the implementation phase.Are there any areas for improvement or something InSky Solutions d.o.o. could have done differently?There is always room for improvement, but I did not see any in our project. --- #### Custom Software Dev for Broadcasting & Telecom Company **The Project** - Services: Custom Software Development - Project size: Less than $10,000 - Project length: Feb. - July 2022 **Project Summary**: InSky Solutions d.o.o. develop custom software for a broadcasting and telecommunications company. They've enhanced the client's Microsoft Dynamics 365 CRM by customizing and improving internal communication. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Sales Support Coordinator, OIV - Industry: Telecommunications - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Jul 11, 2022 **Feedback Summary**: Thanks to InSky Solutions d.o.o.'s efforts, they've worked hard to improve the client's customer relationship management and business process automation. The team has utilized an agile methodology and adequate communication tools to ensure smooth project management. They're knowledgeable and clever. ""InSky Solutions d.o.o. has shown a great knowledge and understanding of our needs and wants."" **BACKGROUND** Please describe your company and your position there. OIV – Transmitters and Communications, is a leading provider of national strategic communications infrastructure that provides customers with reliable digital networks and platforms for transmitting signals, distributing content, and transmitting data via fiber-optic mission-critical Internet. I have been working in OiV as a Sales Support Coordinator. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire InSky Solutions d.o.o., and what were your goals? Our goal was to improve the flow of internal information between employees. Furthermore, we wanted to create an easy way of notifying C level managers of the status of offers and contracts. Overall, we wanted to improve our existing Microsoft Dynamics 365 CRM. Our intent was to increase commitment of each employee to current and future business challenges to retain our leading position in the market. **SOLUTION** How did you select InSky Solutions d.o.o., and what were the deciding factors? InSky was selected due to their expertise in CRM implementation and customization. Considering the reference list, and that we wanted to enhance our CRM, InSky proved to be the best choice in the market. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. The enhancement of our CRM was entirely based on Microsoft technologies. All customizations were specifically designed and developed for the purpose of improving internal communication and for maintaining our position within the Croatian market. InSky utilized all available Microsoft’s technologies and assisted us in achieving the next level of business automation. How many people from the InSky Solutions d.o.o. team worked with you, and what were their positions? There were 4 people from the vendor’s team: 1 Business consultant, 3 Technical Consultant. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? The measurable outcome included easier customer relationship management and business process automation. This also contributed to a better and faster flow of information, facilitated cooperation among employees and teams, as well as the optimization of automated processes. In this way, CRM became a central place for storing and recording data and enabled an overview of the entire relationship with the client as well as accurate reporting of statuses and changes. Describe their project management style, including communication tools and timeliness. When it comes to project management, InSky used an agile methodology, and all the communication tools were based on latest Microsoft technologies. What did you find most impressive or unique about this company? InSky Solutions d.o.o. has shown a great knowledge and understanding of our needs and wants. Their advices were spot on and helped us in deciding in which way to take this project even further. Are there any areas for improvement or something they could have done differently? Quality of work was great --- #### Digital Strategy for Domestic Entrepreneurship **The Project** - Services: Call Center Services, Cloud Consulting & SI, Digital Strategy - Project size: Confidential - Project length: Aug. 2019 - Dec. 2022 **Project Summary**: InSky Solutions d.o.o. digitalized a domestic entrepreneurship's traditional processes. They aimed to improve the client's efficiency and productivity with an expanded Microsoft Dynamics 365 CRM solution.  **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Project Manager, Croatian Chamber of Commerce - Industry: Business services - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Jun 30, 2022 **Feedback Summary**: InSky Solutions d.o.o. reduced the client's costs and improved their internal resources as expected. They were always open to customize the platform with an agile methodology that's specifically designed to improve the client's effectivity. All deadlines were followed. ""We admire their customer centricity and their openness to specific customization requests."" **BACKGROUND** Please describe your company and your position there. The Croatian Chamber of Commerce is the umbrella house of domestic entrepreneurship. We have been promoting, representing, and protecting the interests of our members at home and abroad for over 165 years. The Croatian Chamber of Commerce (abbreviation HGK) is an independent professional and business organization, which promotes, represents, and harmonizes the common interests of its members before state and other bodies in Croatia and abroad. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire InSky Solutions d.o.o., and what were your goals?? InSky Solutions was hired to help us digitalize our processes. This digitalization included the change from traditional way of doing business with clients. Our main goal was to increase both efficiency and productiveness of our agents. Furthermore, we wanted to provide our members with a proactive service, instead of the reactive one we used before. With this proactive service, we wanted to bring all those services much closer to our members and to make the communication with them simpler and more straightforward. **SOLUTION** How did you select this vendor and what were the deciding factors? The main decision factor for us was word-of-mouth, or to put it more simply, we wanted a company which is committed to providing high quality service. Their business solution ContactInSky fit perfectly due to it being able to segment incoming calls and phone calls, it also includes a unique interface that allows complete query management for a contact center, automatic caller identification by phone, etc. number or e-mail address. And last but not least, their references really impressed us, thus making our decision-making process much easier. Overall, there was a tender for which InSky applied and it was selected among many different implementors. Describe the project in detail and walk through their service package, including any calling tools used. Technologies which were used were solely based on Microsoft’s tools, with key deliverable being to completely change the way our contact center works, switching from, as already mentioned, reactive service to proactive service. With the expansion of the existing Microsoft Dynamics 365 CRM solution by implementing ContactInSky, campaign management process was also additionally improved, and a 360-member view also became available. Worth mentioning is the fact that the 360-member view enabled us to have all member’s needs and wants in one place. Who did you work with and what was the feedback process like? There were 7 people from the vendor’s team: 2 Business consultant, 2 Developers, 2 Technical Consultant, 1 Architect. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the service? Business rationalization is best reflected in cost reductions and optimization of internal resources. Some of the benefits we received with ContactInSky are automatic caller recognition by phone number or e-mail address, automatic opening of caller information, ability to record the reason for the call and turn the call into a case, forward calls to another agent, view missed calls and automatically call missed calls, record conversations, email management, etc. Describe their project management style, including communication tools and timeliness. InSky’s project management style was agile, which is specifically designed for most effective product deliveries. All timelines were respected, and communication tools were based on newest Microsoft technologies. What did you find most impressive or unique about this company? We admire their customer centricity and their openness to specific customization requests. Are there any areas for improvement or something they could have done differently? No --- #### Dynamics 365 Dev for Equipment Manufacturer **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: June - Nov. 2017 **Project Summary**: InSky Solutions d.o.o. developed an equipment manufacturer’s Dynamics 365 system. They customized the solution to the client’s needs, integrating sales, after-sales support, and customer relations processes.  **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** IT Manager, Rasco d.o.o. - Industry: Manufacturing - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — May 11, 2022 **Feedback Summary**: InSky Solutions d.o.o.’s work gave the client a holistic view of their customers, meeting expectations. Their agile and communicative approach resulted in a smooth collaboration. Overall, their thorough understanding of the business allowed them to deliver an effective solution.  ""Their project management style was agile."" **BACKGROUND** Please describe your company and your position there. RASCO is a manufacturer of equipment for the maintenance of traffic infrastructures based in Kalinovac, near Đurđevac. From a small garage workshop in 1990, RASCO evolved into one of Europe’s foremost manufacturers of utility equipment. I have been working in Rasco as IT Manager. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire InSky Solutions d.o.o., and what were your goals? We have identified a need to align technology stack with its impressive pace of business development and we wanted to connect all processes related to sales and after sales activities. Therefore, we teamed up with InSky to roll out a Dynamics 365. The overall goal was to pave the way for more expansion and innovation within a rapidly changing business environment. **SOLUTION** How did you select this vendor and what were the deciding factors? InSky was selected among other interested companies via public procurement tender. InSky was a domestic company which based their solutions and offers on Microsoft’s newest technologies. Microsoft’s ease of integration made it the best and fastest fit for us, plus the system’s available features – namely its end-to-end tracking and monitoring capabilities. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Business processes related to sales, after sales support and customer relations have been developed in Microsoft Dynamics 365, and the implementation was completely based on Microsoft’s latest technologies. The solution was customized and specifically designed and tailored to our needs and requirements. Worth mentioning is the fact that InSky combined Microsoft’s advanced technology and market best practices to assist us with achieving digital transformation and business automation. How many people from the vendor's team worked with you, and what were their positions? There were 7 people from the vendor’s team: 3 Business consultant, 3 Developer, 1 Technical consultant. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? The most measurable outcome was that we gained a 360 view of our customers in one place. We had many different reports and tools, and Dynamics 365 helped us to contextualize the client and product insights, empowering Rasco’s sellers and distributors to drive personalized, meaningful customer engagements. Describe their project management style, including communication tools and timeliness. Their project management style was agile, and all the communication tools were also based on latest Microsoft technologies. What did you find most impressive or unique about this company? The most unique and impressive thing about InSky is their understanding of the product. Because of that, all the information we need is just a click away, and we know what is happening with our customers, thus enabling us to solve their problems much more efficiently. --- #### ContactInSky Implementation for Campsite **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: Jan. - June 2021 **Project Summary**: InSky Solutions d.o.o. helped a campsite to implement ContactInSky, a Microsoft-based platform for customer support. They collated all data into a single database and connected several communication channels. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Manager, Camping Cres & Losinj by Jadranka turizam - Industry: Hospitality & leisure - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Apr 14, 2022 **Feedback Summary**: InSky Solutions d.o.o.'s business solution provided the client with reports and data, enabling them to utilize their strategic assets during peak season. It also allowed them to effectively target guests with specific promotions and discounts, increasing agents' efficiency in sales. ""They really understood hospitality, their product, and what we needed to be most productive."" **BACKGROUND** Please describe your company and your position there. Under the brand Camping Cres & Losinj, Jadranka turizam d.o.o. manages three camps on the islands of Lošinj and Cres: family camp Čikat 4 *, naturist camp Baldarin 3 * and camp Bijar 2 *. Camp Čikat, the only one in Croatia, also has an aquapark. And finally, I have been working in Jadranka turizam as a Marketing Manager. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire InSky Solutions d.o.o.? Jadranka turizam required a business solution which enabled data to be stored in one place. Furthermore, we required a user-friendly tool where our agents would have an easy time logging calls and writing emails, and where we could get a 360-guest view. And of course, most important of all, we were looking for a solution with which we could increase the share of direct sales and lower our dependency on OTAs. **SOLUTION** How did you select this vendor and what were the deciding factors? Jadranka wanted to digitalize all processes, and we were looking for a solution provider who already had experience implementing similar solutions. That’s where we got to InSky Solutions, and since they already implemented this solution to many of hospitality companies, the decision to be made was easy. Describe the project in detail and walk through their service package. The scope of work included mainly multiple different reports, such as how many calls and emails agents handle daily on average, number of missed calls, etc. To summarize project steps, they mainly included the prioritization of incoming emails for agents to save time and to utilize their performance, and the definition of incoming and outgoing email addresses. The key deliverable for us, overall, was to replace the traditional way of doing business with guests, as well as to unite all relevant information into a single database and connect several communication channels. InSky primarily used technologies which were based on certified Microsoft tools. How many resources from the vendor's team worked with you, and what were their positions? There were 8 people from the vendor’s team: 2 Business consultant 1 Project Manager 3 Developer 1 Technical Consultant 1 Solution Architect **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The reports and data provided to us by InSky’s implementation of their business solution, enabled us to better utilize our strategic assets for high season. The 360-guest view enabled us to better target particular guests with specific promotions or discounts. The most measurable outcome was that the efficiency and effectiveness of agents in individual and group sales has increased dramatically. How effective was the workflow between your team and theirs? The timeline was mostly respected, and the implementation itself took 3 months. The communication between InSky and us was acceptable and all bottlenecks in communication were resolved in a timely manner. What did you find most impressive or unique about this company? The most impressive thing about InSky was that they really understood hospitality, their product, and what we needed to be most productive. Are there any areas for improvement or something they could have done differently? A bit more feedback of project understanding would be useful. --- #### Business Solution Dev for Real Estate Company **The Project** - Services: Application Management & Support, Custom Software Development, Mobile App Development - Project size: $50,000 to $199,999 - Project length: Jan. - July 2017 **Project Summary**: InSky Solutions d.o.o. developed a solution that helped a real estate company easily manage the design and approval of assessments. The automated processes also helped the client collaborate with other users.   **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Board Member & Real Estate Assessor, Erste nekretnine d.o.o. - Industry: Real estate - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 13, 2022 **Feedback Summary**: Within six months, InSky Solutions d.o.o. successfully completed the complex deliverables for the two phases of the project. Throughout the engagement, the team regularly communicated with the client to discuss the processes and their timeline. Overall, they achieved the client's desired outcome. ""The most impressive thing about InSky is their willingness to learn all our processes."" **BACKGROUND** Please describe your company and your position there. Erste nekretnine d.o.o. is a limited liability company specialised in management of real estate owned by Erste & Steiermärkische bank. Erste nekretnine d.o.o. was founded to expand the Group's offer of products and services in the real estate management segment. Apart from dealing with real estate evaluation and supervision, the company also operates as an agent in the real estate market, and as a consultant for real estate operation. Erste nekretnine operates throughout Croatia, and in cooperation with its sister companies it is also present on a number of markets in Central and Eastern Europe. I have been working in Erste nekretnine as Real Estate Assessor. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire InSky Solutions d.o.o., and what were your goals? solution that enables managing the process of designing and approving assessments, automation and design of all processes related to real estate assessments, and collaboration of a larger number of users within and outside of our organization. **SOLUTION** How did you select this vendor and what were the deciding factors? InSky was selected for the implementation due to benefits it offered to us Describe the engagement and overall scope of work in detail, including the stages of the partnership. The scope of work, for the implementation of RealestateInSky, included situation analysis and the preparation of functional specification Web REST Api bank call preparation preparation of automatic submission of estimates according to defined statuses preparation of data model for sending according to specification sending an authorized valuation record with one internal collateral number sending multiple valuation records with multiple internal collateral numbers sending PDF files of finished studies receiving and processing errors and testing There was also a second phase of the project, which included conditional analysis preparation of Web REST Api service of RealestateInSky application for receiving requests preparation of data model for receipt validation of received data in relation to the previous estimate receiving multiple request records cancellation and validation of already sent requests receiving the contents of the documentation for the preparation of the request the development of the functionality of recording the history of acceptance of applications The technologies InSky used were all based on Microsoft’s tools and services. What were the terms and the value of the lease, and what percentage did InSky Solutions d.o.o. take in commission? a How many resources from the vendor's team worked with you, and what were their positions? There were 5 people from the vendor’s team: 1 Business consultant 1 Project Manager 2 Developer 1 Solution Architect **RESULTS & FEEDBACK** Can you share any measurable outcomes of the engagement or general feedback about the services? The outcome of the project, and key deliverables were complex business process support two interfaces for end users (CRM interface for administrators and custom dashboard for end-users) customized control panel extended custom security for data management and process execution enhanced data paging sorting and extended filtering inline editing hiding and merging columns And last but not least customized validation and easy-to-manage forms such as automatic search completion related pre-filtering searches multi-channel searches unique database with advanced search capabilities document management and storage support for SharePoint easy to copy data integrated Bing maps – geolocation data and basic information overview push notifications and alarms in real time embedded security model for managing user rights application compatibility with tablets and mobile devices Describe their project management style, including communication tools and timeliness. The implementation took around 6 months, and the communication was very frequent due to complex processes and digitalization, with a positive outcome of all deliverables being delivered punctually. What did you find most impressive or unique about this company? The most impressive thing about InSky is their willingness to learn all our processes and adapt to constantly changing requirements, and in the end, creating a great solution for our industry and niche. Are there any areas for improvement or something they could have done differently? a --- #### Business Services, Dev & IT Services for Hospitality Company **The Project** - Services: Business Consulting, Custom Software Development, IT Managed Services - Project size: $10,000 to $49,999 - Project length: Feb. 2021 - Ongoing **Project Summary**: InSky Solutions d.o.o. provided business consultation and development services to a hospitality firm. They created a CRM system and implemented a call center. They now provide IT maintenance and support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Project Manager, Jadran d.d. - Industry: Hospitality & leisure - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 31, 2022 **Feedback Summary**: The CRM system that InSky Solutions d.o.o. created has enabled the client to save time, money, and resources. The system also helps the company craft business strategies according to the data they collect through the system. The team is professional, responsive, and skilled. ""The InSky Solutions d.o.o. team's work has exceeded our expectations, and we have a good experience working with them."" **BACKGROUND** Introduce your business and what you do there?  I’m a project manager for Jadran d.d., one of the largest hotel companies in Croatia. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with InSky Solutions d.o.o.? We needed some IT services and a custom solution built. **SOLUTION** What was the scope of their involvement? InSky Solutions d.o.o. provided business consultation, IT services, and development services. We presented our problem to them, and they made suggestions and provided technology solutions. So far, they created a CRM system for us based on Dynamics365. The system allows us to store our data in one place. They also implemented a call center using Salesforce. Through that, emails can be prioritized as they come in, calls are received, and a messaging system has been established. The team provides ongoing maintenance and support. What is the team composition?  We're working with eight people from their team, including two business consultants, three developers, a technical consultant, and a solution architect. Our main point of contact is their project manager. How did you come to work with InSky Solutions d.o.o.? I knew several of their clients who highly recommended them. As a result, I suggested working with them on this project. How much have you invested with them? We’ve spent €30,000 (approximately $34,000). What is the status of this engagement? Our ongoing partnership with InSky Solutions d.o.o. began in February 2021. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The CRM system allows us to save time, money, and resources. The reports and data we get enable us to better strategize for upcoming seasons and understand several different factors such as the number of nights guests typically stay. We can also identify guest interests in particular hotels and other similar data through the CRM system. Overall, the InSky Solutions d.o.o. team's work has exceeded our expectations, and we have a good experience working with them. How did InSky Solutions d.o.o. perform from a project management perspective? They excel at project management, and they deliver as expected. We communicate via phone and emails, and we use Microsoft Teams for meetings. What did you find most impressive about them?  They deliver quality solutions. Are there any areas they could improve? No. Do you have any advice for potential customers? They’re a professional team that will provide good solutions for you. --- #### Marketing Automation & SI for Hospitality Company **The Project** - Services: BI & Big Data Consulting & SI, Other IT Consulting and SI - Project size: Less than $10,000 - Project length: June - Nov. 2021 **Project Summary**: InSky Solutions d.o.o. provided marketing automation and SI services for a hospitality company. They improved and digitized the client's processes to provide better customer satisfaction. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Web Manager, Arena Hospitality Group - Industry: Hospitality & leisure - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Dec 8, 2021 **Feedback Summary**: The client saw an exemplary improvement in guest satisfaction and a clearer flow of information, thanks to InSky Solutions d.o.o.'s help. Smooth workflow helped the team deliver the project in a timely manner. The client was satisfied with the project's outcome and the team's expertise. ""They were always on disposal and were always getting back to our inquiries in a timely manner."" **BACKGROUND** Please describe your company and your position there. Arena Hospitality Group is one of the most dynamic hospitality groups in Central and Eastern Europe currently offering a portfolio of 26 owned, co-owned, leased, and managed properties with more than 10,000 rooms and accommodation units in Croatia, Germany, and Hungary. We are the first Croatian company to own and operate hotels outside Croatia and to be granted an exclusive right to operate and develop hotels under an international recognized brand, which is part of one of the world’s largest hotel groups. This exclusive right to operate and develop hotels under the Park Plaza® brand covers 18 countries in Central and Eastern Europe, providing the Group with excellent growth prospects across the region. I have been working in Arena as Web & Mobile Application Manager in marketing department, leading the digital sub section. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire InSky Solutions d.o.o.? InSky Solutions was hired to assist us with automating our marketing processes. Our goal was to build upon our already existing Loyalty Arena Rewards. Moreover, our main focus was to boost the engagement with our guests, thus increasing guest satisfaction, fulfilling their needs and wants, enabling more efficient communication, and providing them with positive experience. **SOLUTION** How did you select this vendor? InSky Solutions not only assisted us with this and many other projects, but also provided us with their own suggestions and best practices on how to improve our business processes and in establishment of our marketing strategy. Additionally, they are really proactive in personalizing their solutions based on our specific needs. Describe the scope of their work in detail. Arena wanted to automatize their marketing processes, and InSky guided us towards ClickDimensions, a marketing automatization tool which enabled us to improve and digitalize all those processes. Since we already had Microsoft Dynamics 365, it seemed to us as an excellent idea to have another module within the same technical solution. Before we made a decision to automatize our marketing processes, InSky has already, long ago, implemented a portal named Arena Rewards, whose main goal was to gather all guest information and preferences in one place – Microsoft Dynamics 365. InSky proposed using marketing module in order to utilize all guest information and preferences, with a goal of targeting specific guests with specific promotions, discounts, etc. What was the team composition? There were five people from the vendor’s team 1 Business consultant 1 Developer 2 Technical Consultant 1 Architect **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The results of the project were exemplary. The noticeable measurable outcomes were improved guest satisfaction and better and a clearer flow of information. Furthermore, marketing automatization enabled us to better target our guests, and it also enabled us to save time when it comes to newsletters and surveys. And lastly, dashboards created by InSky, which are corelated to marketing module, constantly provide us with valuable and important information which is later utilized in our resource management. How effective was the workflow between your team and theirs? Due to almost perfected InSky’s project management style, there were no issues in communication. They were always on disposal and were always getting back to our inquiries in a timely manner. What did you find most impressive about this company? InSky really understands all the products they offer, and trust between us and them is on exceptional level. Moreover, all their business solutions are built on Microsoft products which is a great reference for all future projects. Is there any area for improvement or anything that could have been done differently? ...more time to develop more existing features :) --- #### CRM Solution Implementation for Hospitality Company **The Project** - Services: CRM Consulting and SI - Project size: $10,000 to $49,999 - Project length: Aug. - Oct. 2025 **Project Summary**: InSky Solutions d.o.o. implemented a CRM solution for a hospitality company's two hotels. Tasks included planning, system integration, technical coordination, and operational support to improve performance. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sales Manager, Luminor Hotel Collection - Industry: Hospitality & leisure - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 7, 2026 **Feedback Summary**: InSky Solutions d.o.o. helped the client increase direct bookings and conversion rates. The team enabled faster response times, better follow-ups, and personalized interactions. InSky Solutions d.o.o. was dedicated to the project and delivered on time. The team was professional and knowledgeable. ""We were impressed by their professionalism, knowledge, and previous experience in similar projects in hospitality."" **BACKGROUND** Introduce your business and what you do there.I’m the sales manager of Linor Hotel Collection. We operate two hotels in Opatija, providing guests with welcoming stays and authentic Adriatic hospitality. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire InSky Solutions d.o.o. to accomplish for your hotels in Opatija?We hired InSky Solutions d.o.o. to implement a CRM solution. Their work successfully automated business processes, increased information flow speed, and improved business efficiency. **SOLUTION** Describe the scope of work in detail, including the main deliverables.InSky Solutions d.o.o. handled the planning, implementation, and support of digital solutions for our company, including system integration, technical coordination, and operational support aimed at improving efficiency, performance, and overall guest experience. They implemented a Microsoft Dynamics–based CRM solution for the hospitality call center and email communications. The scope included system configuration, integration of call center and email workflows, and deployment of centralized guest interaction management. The main deliverables were a fully operational CRM platform, standardized communication processes, improved tracking of guest inquiries, and enhanced reporting and customer service efficiency.What is the team composition?We worked with 10 teammates from InSky Solutions d.o.o.How did you come to work with InSky Solutions d.o.o.?We found them on Clutch. We chose them because they were close to our geographic location, had a great culture fit, were referred to us, and had company values that aligned with ours.How much have you invested with them?We spent $10,000 to $49,999 with them.What is the status of this engagement?We worked together from August to October 2025. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?After the implementation of the CRM solution by InSky Solutions d.o.o., our hotels achieved an increase in direct bookings and a higher conversion rate of guest inquiries. Centralized management of call center and email communications enabled faster response times, better follow-up, and more personalized guest interactions, directly contributing to improved booking performance. We have an overview of phone calls, sent offers, and connections with old clients.How did InSky Solutions d.o.o. perform from a project management standpoint?They delivered on time and were 100% dedicated to the project. They also had separate departments for every module, so they could deliver the highest quality when the project was divided by departments. We communicated via in-person meetings, virtual meetings, and emails or messaging apps.What did you find most impressive about them?We were impressed by their professionalism, knowledge, and previous experience in similar projects in hospitality.Are there any areas they could improve?There’s nothing they could have done better. --- #### Dynamics 365 CRM for Heating Installation Company **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: January 2018 **Project Summary**: InSky Solutions d.o. developed a CRM for a heating installation company. They implemented ClickDimensions and created a unique database. The goal was to optimize business processes. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Marketing South-East Europe Region, Vaillant - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Dec 29, 2022 **Feedback Summary**: Thanks to the contributions of the InSky Solutions team, the client was able to achieve an automated and upgraded marketing and sales process and complete digitalization of a part of the business​​​​​​. The client appreciated how the vendor respected the timeline and communicated efficiently. ""The most impressive and unique thing about InSky Solutions is their capacity to understand all our processes."" **BACKGROUND** Please describe your company and your position there. Vaillant was founded in 1874 by Johann V, his own heating installation company in Remscheid, Germany. Since then, Vaillant has been one of the pioneers of innovation and has been successfully holding its position as the market leader in heating and ventilation technology in Europe for decades.   Today, in addition to offices in Zagreb, Vaillant has headquarters in Ljubljana, Sarajevo, Belgrade and Skopje. Vaillant d.o.o. Croatia is also in charge of the markets of Montenegro, Kosovo and Albania. I'm Head of Marketing for the South-East-Europe region. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire InSky Solutions d.o.o.? We wanted to implement Dynamics 365 CRM to optimize our business processes, by digitizing them and creating a unique database. We wanted to introduce a loyalty program, so market research resulted in selection and implementation of the best solution for us, the one provided by InSky Solutions.   The purpose of implementing ClickDimensions was the automation of our marketing processes, to enable faster and more efficient informing of loyalty program members about current offers and awards, **SOLUTION** How did you select this vendor and what were the deciding factors? Based on our own market research for what our needs were, InSky and the solutions provided by them stood as the best ones, and after deeper research about the vendor, we decided to go with them. Describe the project in detail and walk through their service package. Scope of work included consulting for and implementation of Dynamics 365, as well as implementation and customization of the LoyaltyInSky system according to the functionalities in our specification, adapting the data model and processes in Dynamics 365 for the loyalty program and creation and design of portals for customers.   Setup of ClickDimensions marketing module for enablement of creation of interactive automations based on user characteristics or behavior, sending targeted email messages to potential customers to make a sale or generate interest in our product, and notify sales when a customer shows interest through their interactions with marketing messages. How many resources from the vendor's team worked with you, and what were their positions? The team consisted of 3 people: 1 project manager, 1 web developer and 1 CRM technical consultant. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? All these implementations have resulted in automated and upgraded marketing and sales processes and complete digitalization of this part of the business. Furthermore, solutions as the loyalty program allowed for increase in customer satisfaction, whereas marketing automatization provided possibility for better customer targeting and more efficient marketing processes (e.g., monthly newsletter). It also allows us to track the interests and potential customers, which in turn makes it possible to improve our business strategy. How effective was the workflow between your team and theirs? The timeline was respected and the communication between InSky and us was efficient, all bottlenecks were resolved in a timely manner. All communication tools and integration processes were done through Microsoft products. What did you find most impressive or unique about this company? The most impressive and unique thing about InSky Solutions is their capacity to understand all our processes and their needs, and adapt to changing requirements, making great solution for our industry and meeting our demands Are there any areas for improvement or something they could have done differently? No. --- #### Custom Software Development for Nonprofit Organization **The Project** - Services: Custom Software Development - Project size: Less than $10,000 - Project length: Sep. - Oct. 2019 **Project Summary**: InSky Solutions d.o.o. helped a nonprofit organization with business digitization, data migration, infrastructure installation, and customization of Dynamics 365 CRM. The team used Microsoft products as key technologies. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Employee, Amcham - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Dec 22, 2022 **Feedback Summary**: InSky Solutions d.o.o.'s work successfully automated business processes, increased information flow speed, and improved business efficiency. The team communicated efficiently through Microsoft channels. They catered to the client's needs and implemented solutions, leading to the project's success. ""The most impressive thing about them was their pragmatism and flexibility in attending to our needs."" **BACKGROUND** Please describe your company and your position there.The American Chamber of Commerce in Croatia (AmCham) represents the business interests of American, international, and Croatian-owned companies. AmCham Croatia is an international platform that brings together companies regardless of their origin or size, which combines a commitment to doing business in Croatia and contributing to Croatia's competitiveness and high business standards. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire InSky Solutions d.o.o., and what were your goals?AmCham hired InSky Solutions with the goal of business digitalization, along with the creation of a single database membership relations management and business processes automation. **SOLUTION** How did you select this vendor and what were the deciding factors?InSky Solutions are renowned leaders in the implementation of Microsoft Dynamics 365 while custom-making it for each client’s needs. After selection process, the offer was the best.Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.Scope of work included the migration of data alongside the installation of infrastructure needed and customization of our Dynamics 365 CRM. It was followed by implementation and adjustment, with the creation of a single database. Final steps included the customization of the process within the marketing module in CRM. In addition, interactive reports have been created to track different types of activities. All technologies used were based on Microsoft existing products.How many people from the vendor's team worked with you, and what were their positions?There were 3 people from the vendor’s team:1 Business consultant1 Technical consultant 1 Solution Architect **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables?InSky's implementation and customization of Microsoft Dynamics 365 CRM has increased the speed of information flow, facilitated employee collaboration, optimized, and automated business processes, resulting more efficient business. The marketing module made it easier to create campaigns that make the organization of events and conferences simpler and more efficient, while the interactive reports allowed for tracking different types of members activities in a way that requires only a few clicks from a general to a very specific report.Describe their project management style, including communication tools and timeliness.The experience of doing business with InSky has always been positive and all our requests have been resolved within the planned timeframe. All communication was done through Microsoft products.What did you find most impressive or unique about this company?The most impressive thing about them was their pragmatism and flexibility in attending to our needs/requests for our solutions implemented, and understanding of our processes, resulting in a successful completion of project.Are there any areas for improvement or something they could have done differently?Nothing significant to suggest. --- ## Portfolio & Awards ### CRM system with TourismInSky solution With more than 50 years of inherited tradition of excellence, Maistra Hospitality Group is successfully developing high-quality tourism in internationally recognized destinations – Rovinj, Vrsar, Zagreb, and Dubrovnik.   Maistra implemented the following solutions by InSky:   TourismInSky – solution bundle designed for campsites and hotel chains ContactInSky in reservation center  ContactInSky in Inventory  Groups&AllotmentsInSky for group sales  Groups&AllotmentsInSky in congress management (MICE)  BI Advanced Reporting  IntegrationInSky (integration with LaserHIS, LaserCRM, PHOBS systems)  Follow-up on Offers  Results made possible by InSky Solutions:   Minimized missed calls and unanswered e-mails  Easy and fast control of contact center operation using control panel  Increased efficiency and increased guest satisfaction  Increased profitability of service and tracking it through various reports  Automatization and increased productivity of Group and MICE department  Solution expansion to other business units    ### Loyalty management for web/mobile, CRM and PowerBI PHOENIX Farmacija, one of the leading pharmaceutical wholesalers in Croatia, is a member of the PHOENIX Group, a leading European pharmaceutical wholesaler. Phoenix Farmacija has implemented our customized CRM solution that incorporates their loyalty program. In addition to our loyalty program, LoyaltyInSky, Phoenix has been using our ContactInSky solutions for call center management which includes mailing, telephony and agent management and tracking.  InSky has developed a mobile application as an extension to the Loyalty program application so end users can have easier access to their offers and services. Phoenix also uses a customized PowerBI solution created by InSky that enables them to track and process sales data, product delivery management and stats and reports concerning their partners, distributors and pharmacies.      ### CRM system with LoyaltyInSky solution Vaillant is Europe‘s best-known heating brand and popular far beyond Europe. With over 12,000 employees, Vaillant develops and manufactures its products at 14 sites in eight countries. Vaillant has sales offices in 20 countries and exports to more than 60 other countries and regions. Vaillant implemented our customized CRM solutions based on Microsoft Dynamics 365. Our LoyaltyInSky solution is also utilizied for Vaillant's customer loyalty program. In addition to their Loyalty program, Vaillant uses email marketing and campaign management to widen their user base and enhance brand engagement. LoyaltyInSky enables Vaillant to ease customer communication using several communication channels like email, telephony, SMS and social media platforms. Customers are able to log in to their customer profile and submit questions, check their loyalty points and receive information about news and all upcoming activities regarding their purchased product. ### CRM system for banking - RealestateInSky solution Erste Group Bank is one of the leading financial service providers in Central and Eastern Europe. The group employs 46.600 people and is providing services to 15.8 million clients in 2.500 branches in seven countries (Austria, Czech Republic, Slovakia, Hungary, Romania, Croatia, and Serbia).   Together with partners, InSky solutions helps create and implement CRM solutions and all related tools especially customized to client's request and adjusted for the financial industry. The project involves various business benefits turned into application features like:  360 ° view of the client - a complete overview of business cooperation with the client - from the products they use and which are about to expire, volume, profitability, wallet share, pipeline, contacts and meetings with the client, complaints, reclamations, documentation, participation in campaigns, proposals for cross-selling  Custom reporting - ability to create reports tailored to different management structures (sales - overview of performance, current volumes; directors of business units - implementation of the plan by sales teams, pipeline; management - portfolio quality; movement and plan for a defined period) More adequate and efficient offer system - fast access to data on products / services for cross-selling and up-selling at the level of individual client and group of related persons  Improved user experience, Multi-device support and Roles - simple and intuitive application navigation, ability to access the application from different devices and roles option - a different view of the application depending on the workplace or location.  ### CRM system with TourismInSky solution Valamar has an enviable tradition in hospitality and a unique asset portfolio structure thanks to the company tradition spanning 60 years with their porfolio value being HRK 5.9 billion. Valamar currently operates from destinations along the Adriatic Sea - in Istria, on the islands of Krk, Hvar and Rab and in Dubrovnik.  Implemented solutions by InSky:  TourismInSky – solution bundle designed for campsites and hotel chains  ContactInSky in reservation center  ContactInSky in debt collection Advanced BI reporting tools  Follow-up on Offers IntegrationInSky (integration with Marketing CRM, PHOBS)  Billing Claims automated process  Results made possible by InSky Solutions:  Won the Best Contact Center Award in Croatia  Automation of all processes in Individual sales and Collection Department   Power BI - Advanced reporting and monitoring of all activities in contact center  Increased sales with the Follow up functionality  Integration of other systems - All the data about guests within CRM database    ### CRM system with TourismInSky solution Arena Hospitality Group is one of the most dynamic hospitality groups in Central and Eastern Europe currently offering a portfolio of 26 owned, co-owned, leased, and managed properties with more than 10,000 rooms and accommodation units in Croatia, Germany and Hungary.   Arena Hospitality Group implemented our TourismInSky solution bundle which includes ContactInSky solution for contact centers through  omnichannel communication – mail, telephony and integrated additional channels like WhatsApp, Viber and Facebook Messenger, LoyaltyInSky for their customer loyalty program and Artificial Intelligence module realized through Mailbot and Chatbot.   “Our company became an InSky client in 2019 and we’ve been extremely impressed with their solutions and IT services. Their staff is made up of the highest caliber of qualified people and always available whenever we need them; they assisted us throughout several IT projects and still do. Not only do their consultants do an excellent job with ongoing IT maintenance and support, but they have also been great about suggesting ways to improve our systems and digitalize our business processes. When it comes to IT solutions, InSky really offers a pro-active approach and complete solution for the tourism industry.” - Manuela Kraljević, Member Board and Sales & Marketing Director  ### CRM system for manufacturing client RASCO is a manufacturer of equipment for the maintenance of traffic infrastructures based in Kalinovac, near Đurđevac. From a small garage workshop in 1990, RASCO evolved into one of Europe’s foremost manufacturers of utility equipment. We have identified a need to align technology stack with its impressive pace of business development and we wanted to connect all processes. Therefore, we teamed up with InSky to roll out a Dynamics 365 in Cloud. The overall goal was to pave the way for more expansion and innovation within a rapidly changing business environment. InSky was selected among interested companies via tender. The most deciding factor after the tender itself for selecting InSky was that they were a domestic company which based their solutions and offers on Microsoft’s newest technologies. Microsoft’s ease of integration made it the best and fastest fit for us, plus the system’s available features – namely its end-to-end tracking and monitoring capabilities. ### CRM system with ContactInSky solution Hotel Moskva, an architectural gem of Russian secession, changed the look of Belgrade forever and soon became a favorite meeting place for Belgrade, the Balkan and world elites. Opened in 1908, it was known as the place where the history of this part of the world was created. It survived two world wars, eight state systems and became the most prominent symbol of Belgrade, but also the greatest charmer of the domestic hospitality scene. I have been working at Hotel Moskva as the Sales Director. InSky’s solutions integrated with online booking and PMS system enabled efficient management of the entire sales process with the possibility of advanced real-time reporting, which ultimately resulted in improved customer relations and increased total revenue. The efficiency and effectiveness of agents has increased, and communication and guest satisfaction have improved. The process of making offers from the system has been simplified and facilitated depending on the availability of accommodation units. Additional advantages of integration are guest focus, conversion orientation in relation to sent offers and realized reservations, possibility to choose several languages and currencies, possibility to set various tariff plans, possibility to manage various discounts and additional services and ease of using the platform. ### Industry Recognitions - Nominated for the Travel & Hospitality Awards 2020 - Finalist for Big Data/Analytics Solution of 2023 - TourismInSky: most innovative ICT solution - Most customer-focused administrative tool solution - European best Cloud service for horizontal markets ## Packages ## Locations (1) ### Zagreb, Croatia (Headquarters) - Medačka 18 - Zagreb 10000 - Croatia - 16 - 20 employees - Phone: +385 1 5624 383 ## Connections - Anja Rudan (Turisthotel) ## Contact InSky Solutions d.o.o. [Send a message](https://clutch.co/profile/insky-solutions-doo) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/insky-solutions/) - [Facebook](https://www.facebook.com/inskysolutions) - [X](https://twitter.com/insky_solutions)